Connecting your Instagram account to Manychat allows you to leverage the power of automated messaging to engage with your followers, streamline your customer service, and enhance your social media marketing efforts. This guide is here to help you troubleshoot common issues and get your integration up and running smoothly.
There are three common scenarios when you can't connect Instagram to Manychat:
- Account fails to connect due to a constant connection loop or error message
- Request Sent button appears when you click Connect
- System repeatedly attempts to connect an already linked Instagram account
Account fails to connect due to a constant connection loop or error message
If you're having trouble connecting your Instagram to Manychat, and your account fails to connect due to a constant connection loop or error message, there are a few requirements to check first.
1. Ensure you have a Professional Instagram account, either Creator or Business if your follower count is up to 500k or Business if it exceeds 500k. Here's a detailed guide for switching your account type.
2. Confirm that Manychat can access messages on Instagram. To do this, open your Professional account, go to Settings and activity → Messages and story replies → Message controls → Connected tools, and toggle Allow access to messages on.
3. In your Manychat account, click Refresh permissions via the Help button:
If the issue persists after completing all the above-mentioned troubleshooting steps, you might need to reset Facebook permissions for Manychat.
1. To do this, switch to your personal Facebook profile, go to your Business Integrations, click View and edit next to Manychat, and make sure all permissions are granted:
2. If every toggle is already enabled there, try to toggle off the Manage your business option and save changes:
3. Then, return to your Manychat account and refresh permissions via the Help button once again
4. In the following screen, click Edit access and make sure all the permissions are granted:
5. After that, click Continue as... and see if it helps.
🎥 You will find a step-by-step walkthrough in the following video: How to reset permissions in Manychat.
Request Sent button appears when you click Connect
The Request Sent button appears when you attempt to link your Instagram account to Manychat, indicating it is already linked to another Manychat account.
If this Instagram account was previously linked to another Manychat account under a different profile you managed, please log into that profile to access the correct account where your Instagram is already connected.
If someone else, such as a former employee or an agency representative, previously connected this Instagram account, you need to contact them directly. They currently own the Manychat account to which this Instagram is linked and need to transfer ownership.
How to transfer ownership of the Manychat account
The current owner can transfer ownership of the account by going to Settings → Team Members in their account and approving your request to join as an admin.
Afterwards, they should navigate to Edit → Role → Make Owner → Type "Transfer" → Confirm:
Once ownership has been transferred to you, the previous owner will become an admin of the account, as there can only be one owner per Manychat account.
If you are unsure who the current account owner is or if they are unable to log in, please contact our Support Team. We will send a confirmation request to the current owner, and upon receiving it, we will be able to proceed with the transfer.
System repeatedly attempts to connect an already linked Instagram account
If you've already connected one of your Instagram accounts and see the following screen instead of the login prompt for the account you're trying to connect, make sure to first log out from the displayed Instagram account in the browser.
If you've followed all the troubleshooting steps and are still encountering issues, please contact our Support Team.