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I’m running ads through meta and have integrated manychat- I love it but I have noticed duplicate messages sending. I think it’s when they go out and come back in or press the ad twice as in my dm’s it appears that way so then the flow is being triggered multiple times. I’ve tried to find the answer here but very confused so any help is appreciated! I’ve seen mention of a tag and condition but confused where to put this as the ad trigger has to start with a message? I’ve attached some of the response examples and my current automation! Thank you so much!
Oi pessoal!Uma dúvida, o manychat consegue responder comentários que já foram postados? Comentários antigos, através de uma automação?
Today all errors are categorized as ‘Errors’ or ‘Critical’ (Critical is only when the page is disconnected or blocked, as far as I know.There are some errors that are categorized as ‘Errors’ that should not be ‘Errors’.For example, failed JSON Mapping.With more AI + Integrations we’re using External Requests more and more, and failed JSON Mappings are, in most cases, by design, and not an error at all.With all JSON Mappings categorized as errors, it becomes difficult/impossible to find true critical errors.I suggest:Re-categorizing JSON Mapping errors to ‘Warning’ or Info’ level Ability to filter Critical/Error/Warning/Info messages Keep ‘Error’ category for true errors (5xx, 4xx, invalid content, etc). Basically errors that we cannot catch in our automations using conditions/user fields. Bonus points: ability to filter by type of error.
Hi Manychat Team, I’d like to suggest a valuable improvement to the global search functionality (top search bar): allowing it to search not just messages within conversations, but also user information such as name, last name, phone number, email, customer ID, and WhatsApp number. Currently, the search bar only returns results based on the content of the conversation, which limits its usefulness when trying to quickly locate a user based on known details that aren’t in the chat history. Expanding the search to include user fields would make it much easier and faster to find a contact without having to rely on multiple filters or navigate through the Contacts section. This would be especially helpful for support or sales teams who need to quickly retrieve user profiles based on identifiers. It’s a feature that would bring great value both on desktop and mobile (app). Thanks for considering this request! Could you help me with this, @Raquel C , @Marina? Best regards,Heric Fernandes
Hi Manychat Team, I’d like to suggest an improvement for handling PDF files in WhatsApp conversations: displaying the actual PDF file (or at least its preview with file name), instead of showing only a link. Currently, when a user sends a PDF through WhatsApp, Manychat shows just a URL to the file. This creates a less intuitive experience, especially when we need to quickly view or share the file. Instead of seeing the file name or being able to preview it, we have to open an external link, which slows down support and increases the chance of missing important documents. It would be much more practical if the file appeared directly in the chat with its name, a preview, a download button, and also the ability to copy or share the file, just like it's possible with images in native WhatsApp. This would greatly improve usability, especially for support teams that receive invoices, ID documents, contracts, and other PDFs from users. Thanks in advance for considering this enhancement! Could
Hi Manychat Team, I’d like to suggest a useful enhancement to the flow builder: the ability to set conditions based on which team member is assigned to a conversation. At the moment, it’s not possible to trigger different actions or flows depending on the specific assigned agent. This limits the ability to personalize automations based on internal assignments. Example Use Case:If a conversation is assigned to Agent John, I could send a personalized message like:"John will get back to you shortly — he’s our specialist on this topic!"Whereas if it's Agent Lisa, the message could say:"Lisa is reviewing your message now. She’ll respond as soon as possible!" This feature would allow for more humanized and efficient communication, improving the user experience by showing that someone specific is handling the conversation — not just an anonymous team. Thanks for considering this suggestion. It would be a great addition for support teams using assignment-based workflows. Could you help me with
Hi Manychat Team, I’d like to suggest a valuable improvement to the platform: the ability to set conditions based on the status of a conversation — such as whether it is open, closed, assigned, or unassigned. Currently, it’s not possible to use conversation status as a condition in automations, which limits our ability to build smarter flows and manage support with greater precision. Here are two practical use cases: Reopen unassigned conversations after a certain timeIf a user sends a message and the conversation remains unassigned for, say, 10 minutes, we could automatically reopen it, tag it as "pending review," and notify a team member — helping to avoid conversations being left unattended. Close assigned conversations after inactivityIf a conversation is assigned but there’s no activity for a specific amount of time, we could automatically send a follow-up message and close the conversation — keeping the inbox cleaner and improving workflow.Having access to this type of condition
Olá, Manychaters! 🙌🏼 Trago-vos aqui 2 formas de conseguirem transferir os dados do vosso cliente, como o e-mail, nome e sobrenome, para a plataforma de Email Marketing → MailerLite. Durante o tutorial explico o passo a passo de como criar uma conexão via API e através de uma aplicação. Do minuto 00:25 até ao minuto 04:23 explico a integração via API.Do minuto 04:24 até ao final podem ver a aplicação para conectar o Manychat ao MailerLite. Diz-me nos comentários como fazes a ligação entre o Manychat e a tua plataforma de Email Marketing! 😄
I subscribed to the pro subscription (95$) however, I am not able to start a new automation.When I try to initiate a new automation: 1- I received a message that this request is only for pro subscribers. 2- Or if opened Manychat from my laptop, it doesn’t process my request neither post it. Nothing happen when I click the button. I only want Instagram automation and this why I pay for the subscription. Can anyone help me with this please ? Is my subscription enough ? As it is named Pro. If not can I have a refund ? And if yes what should I do to make automations again ?
Hi Manychat Team, I’d like to suggest a feature that would greatly enhance the user experience when managing WhatsApp conversations: displaying the user’s WhatsApp profile picture (avatar) in the chat interface and in the contact list. Currently, the WhatsApp user's avatar is not shown anywhere — neither in the conversation view nor in the contact details. Having the avatar visible would help quickly identify users, especially when dealing with a high volume of messages or similar names. This small visual cue can make a big difference in providing more personalized and efficient support. Thanks for considering this improvement, and keep up the great work! Could you help me with this, @Raquel C , @Marina?Best regards,Heric Fernandes
Boa tarde!É tão difícil na automatização do atendimento pelo IA .. Para inclusão do orçamento solicitamos fotos e/ou vídeos, poré m quando o cliente envia a IA não prossegue com o atendimento. Como podemos corrigir esse erro?Desde já agradeço,
We’re setting up a competition and hope Manychat can help with it - the mechanism is to tag in comments friends / family who might be interested in a business startup related competition. Ideally then, the person tagged on the post would receive a message to get more info.I can’t see this as an automation, and I’m assuming it’s because that particular person hasn’t actually interacted with the post/reel/whatever (so why would they want a DM from us?).If I’m right in that assumption, I guess we’ll have to go with a more catch-all “comment this word to get more info” automation and the person will have to pass on that info to their friend etc who they think might want to know about it, or they can tag their friend who can comment the word if they want to enter.After typing all this out I think I figured it out, but I’m going to post anyway to see what you all say 🤣
Olá preciso de ajuda!Como fazer para que o campo de sistema Email atualize automaticamente o campo personalizado Email? Isso porque ao tentar criar uma automacao no Make o sistema permite apenas que eu busque pelo campo personalizado.
Hey guys,I saw the "BotTools Toolbox" in the Manychat app store, which offers some extra tools for chatting.The one I was most interested in was "Split Field", I tested it and it worked.My question is: does anyone use this tool? Is it reliable? Does it work well or are there problems with external calls?If anyone can tell me about this app, it would be a great help.Thanks.
Hi everyone, I could really use your help.I’m running into a frustrating issue with my automation in ManyChat. Sometimes the button I’ve added to a message shows up and works perfectly — and other times, only the message is sent without the button. When that happens, the flow gets stuck and users can’t continue.I haven’t changed anything in the setup between times when it works and times when it doesn’t, so I have no idea what’s causing this inconsistency.This is really hurting my CTR, and I’ve been getting messages from users saying they didn’t receive the guide I promised them.Has anyone else experienced this? Any idea what might be going wrong or how I can fix it?This happening in Instagram Thanks so much in advance 🙏
Olá! Sou nova no manychat e gostaria de saber se há alguma forma de não repetir as mesmas respostas de comentários nos meus posts. Realizei uma automação com 30 opções de respostas, mas noto que mesmo com a variedade algumas se repetem no mesmo post. Há alguma forma de evitar essa repetição?
Hi,I am looking to know an effective way to connect Manychat with GHL to transfer data with tags.Is there any documentation or video you can share with me?
When does this part get sent from an automation on instagram? I read possibly 24 hours? ➡️Follow up to re-engage and build trust
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