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When we setup trigger for all posts we are unable to activate it. But when we select specific post the trigger is properly working. We are on Pro Plan.
Please help me find the best way to deliver message by using Manychat AI on Facebook ads.I run Facebook ads to pull users send messages in messenger. Overall, I have 2 flows activated. First, one flow with trigger“when user click on ad ad”, I feel it is very annoying because Manychat does not allow to have next step after the first message for click ads trigger.Second, I have another flow with AI Step. This will happen if user do not choose any “available quick reply”but they send direct message. Trigger is “User send a message”.Thing is when users send a first message, AI Step automatically says something like: “Hello, I am an AI ChatBot, how can I assist you today?”. Most of times, users already question for product in their first message.What can I do now to tweak my AI Step answer immediately after users first quesions? What can I do to combine two flow into only one to best optimize it? One more thing that it seems like the rest after AI Step are not working, what can I do to fix
Hello, I have set up an automation in tiktok where they are to send private message me a keyword to trigger an automation. I have received over 300 messages and they are all going to my “Message Request” folder all sending me the keyword and nothing is being triggered. Is there a cap on this? This was working fine as of yesterday and then all of sudden no automation being triggered.
Does anyone know whether the WhatsApp chat history would stay in ManyChat if I decided to remove the WhatsApp number from ManyChat?
I’m wondering if anyone has figured out how to manually respond to a comment with a flow. Similar to how you can respond to a direct message in “Live Chat” with a flow, except it would be a comment, not a direct message. Thanks!
Hi everyone,We’re aware of an issue currently affecting the ability to connect the Manychat app to Meta Ads and Facebook Ads Manager. An early analysis suggests that around 80% of users may be impacted.First of all, we sincerely apologize for the inconvenience. We understand how important this connection is for you to manage and optimize your ad campaigns effectively, and we know how frustrating it is when something so critical isn’t working as expected.Our team is actively investigating the root cause and working closely with Meta to determine whether the issue lies on their side or ours.We’ll continue to share updates here as soon as we have more information. Thank you again for your patience and understanding as we work to resolve this as quickly as possible.— Team Manychat 💙
I am unable to configure the Goal Conversions API. I followed Manychat's step-by-step instructions to configure it, but every time I enter my Data Set ID and the Token generated by META, it always gives an error saying “Invalid conversion API credentials”. How to solve this problem?
Hi everyone, I’m running into an issue with my ManyChat bot where the onboarding flow isn’t triggering when someone first messages my page.Here’s what’s happening: The onboarding flow is set up correctly, but it’s not being triggered when a new user sends a message to my Facebook page. I’ve tested this on different devices and with multiple accounts, but the onboarding flow simply does not activate. Instead, I’m getting a generic message or some unexpected reply that shouldn’t be showing up. What I’ve already tried: Checked the trigger keywords to ensure they are correctly set up. Reviewed the flow settings to confirm that the onboarding flow is the first message after the user interacts. Ensured ManyChat is set as the primary receiver in the Facebook app. Refreshed Facebook permissions and reconnected the Facebook page to ManyChat. Has anyone else encountered this issue where the onboarding flow fails to trigger? Any suggestions or ideas on how I can fix this would be greatl
Hi,So I am trying to set up an automation flow on Facebook Messenger where it is limited to 250 DMs and once it passes that it stops the flow.Additionally I want to have a randomization aspect where 75% of users get a DM with a link, while 25% do not.I want each user to only be able to be considered for 1 comment they leave on a post, to prevent spam from gaming the system.Here is what I have so far… can you help fix?
The feature request you’ve all been waiting for is now available! We're excited to announce that audio handling is now supported for WhatsApp in the 'Last Text Input' field! This feature has already been available for Instagram and Facebook Messenger, and now it's coming to WhatsApp by popular demand. 🔑 Key BenefitsIf you're using custom solutions to handle audio files, you can now apply the same approach to the WhatsApp channel—making your automation even more versatile. 🚀 How to Use ItIn Flow Builder, after a Default Reply or Data Collection action: Add a Make External Request action. Use the 'Last Text Input' field to send the audio file URL—just like you do for other channels. 🔮 What’s NextSoon, we’ll be introducing a new condition: “Last Reply Type: text/audio”. This will let you route users based on whether they responded with text or audio, enabling more personalized and efficient experiences. Start using it now and let us know what you think in the comments! 💬
Hi, We are running a FB Business Page and want to know what is the max amount of messages in DMs we can send out before being flagged? Example → We create automation flow where ManyChat DMs on Messenger people who post a particular word. Is there a specific number?
Can anyone here help me to find out why my Flows in Manychat suddenly disappear? While my old campaigns are still working, but cannot setup new campaings with the Manychat flows. It happened when I was setting up new campaings. As usual, I moved to “Partner App” to select my flow for Facebook ads. When I clicked on it, there was nothing appearing, I have tried to refresh many times but I did not work.
I’ve been using ManyChat for about a week. Yesterday I built a new flow, and now I can’t choose ManyChat as the destination in Ads Manager. Has anyone else run into this? If so, how did you reconnect ManyChat to your ad account and get the integration working again?
{"0":"Your account was permanently deleted by GDPR/CCPA request. Contact our Support team","state":true} So this is the message I get when I try to log into my many chat account and link my Facebook/instagram! It was working a couple of weeks ago and so I have no idea what's going on.I’ve emailed support/ticket created and they keep telling me my data was deleted! I didn’t delete or request for it to be deleted. Also, I’ve don't some research on here and it says accounts can’t be reactivated past 90 days…. my account was much less than 90 days old! I’m going around in circles here as now they tell me I have to create a whole new Facebook profile, but my instagram business page and Facebook business page are all linked to my personal Facebook! #frustrated
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