Manychat Changelog

Hi everyone 👋We’re excited to announce that you can now create Instagram Custom Audiences directly with Manychat 🎉This powerful new feature lets you build live, first-party audiences of people who’ve interacted with your Instagram account connected to Manychat — and then use those audiences for retargeting inside Meta Ads Manager. The result? More precise targeting, higher ROI, and better ad performance. ✨ What’s New?With Instagram Custom Audiences, you can now: Create custom lists of users based on Instagram Scoped User IDs (IGSIDs) Retarget warm leads and loyal followers with personalized ads Continuously update your ad audiences through automation in Flow Builder Build Lookalike Audiences in Meta Ads Manager to reach even more potential customer. ⚙️ How it worksThere are two ways to set up Instagram Custom Audiences in Manychat:1️⃣ Static UploadExport a one-time list of users from your Contacts tab. Perfect for one-off campaigns like flash sales or product launches.🔑 Things to know: Requires a Manychat Pro subscription Export includes only IGSIDs (not names, emails, or other details) IGSIDs are only available for contacts who have interacted with your Instagram account Don’t forget: you’ll also need your Facebook Page ID to set up the audience in Ads Manager 👉 Once exported, upload the file to Meta Ads Manager and create your Custom Audience. From there, you can also generate Lookalike Audiences to expand your reach.2️⃣ Dynamic Action in Flow BuilderAutomatically add or remove users from your Instagram Custom Audience in real time. Ideal for evergreen campaigns where your audience needs to stay fresh and updated.Here’s how: Open the Automation tab and create a new flow (or edit an existing one). Add a trigger (e.g., user sends a message on Instagram). (Optional) Add a Send Message block to engage users. Drag in an Action block → choose Update Instagram Custom Audience. Select Add or Remove depending on your strategy (e.g., add new leads to a “Warm Audience”). Connect your blocks and Publish. From now on, anyone who matches your trigger conditions will be added to (or removed from) your Instagram Custom Audience automatically. 🎯 Using Your Audience in Meta Ads ManagerOnce your audience is ready: Open Meta Ads Manager. Go to Audiences → Create Custom Audience. Select your Manychat-powered Instagram Custom Audience. Use it for retargeting or build a Lookalike Audience for maximum reach. ⚠️ A few things to keep in mind:Available only on Manychat Pro Only includes users who have interacted with your Instagram accountIf you encounter mapping errors or notice your audience isn’t populating, reach out to our Support Team — we’re here to help ✅ 💡 Pro Tip Use Static Uploads for short-term or one-time campaigns. Use Dynamic Actions to keep audiences fresh for ongoing retargeting (like nurturing warm leads). This update gives you more control over how you re-engage your Instagram audience and ensures your ads reach the right people at the right time. Give Instagram Custom Audiences a try, and let us know in the comments how you’ll use this feature to boost your ROI!

Hi Manychat community 👋We’ve just added two new entry points for TikTok automations: Ref URL and QR codes. These new triggers make it easier than ever to connect offline and online moments to TikTok messaging.TikTok Ref URL trigger: Generates a unique link that starts a TikTok messaging automation when clicked Perfect for: emails, websites, product pages, order confirmations. TikTok QR Code trigger: Generates a scannable code that opens TikTok and launches your automation flow Perfect for: product packaging, in-store signage, event booths, menus, receipts Together, these open up fresh opportunities for creators, ecommerce brands and local businesses to capture leads, deliver support, and keep customers engaged.Note: This is in Open Beta, so features may evolve as we gather feedback and refine the experience. 🔥 Key BenefitsMore entry points: Go beyond keyword triggers and give your audience more ways to message you on TikTok Cross-channel flexibility: Add Ref URLs to your email campaigns, order confirmations or website to drive customers into your TikTok flows Offline-to-online conversions: Use QR codes on packaging, receipts, signage, or menus to turn real-world interactions into conversations. Faster support & feedback: Customers can scan or click to start a conversation for help, reviews, or booking Plug into your funnel: Connect TikTok messaging with all your other surfaces to create seamless customer journeys🚀 How to use it:Head to your Manychat Automation page and choose TikTok from the list of channels Select Ref URL or QR Code as your trigger Build the rest of your automation Share your Ref URL across digital channels, or place your QR code on physical touchpointsIs this available for everyone? Anyone with a TikTok business account can connect to Manychat to start using TikTok automations EXCEPT those based in the EU, UK and the US. We are working with the TikTok team to support more regions. 🕺 Try it out and let us know what you think in the comments!

Hi Manychat community 👋 We’re excited to announce our native integration with Flodesk is now live! This lets you seamlessly sync emails collected through Manychat automations directly into Flodesk – no Zapier, no manual imports, no extra tools required. 🔥 Key BenefitsBuild your email list on autopilot: Collect emails from Manychat and instantly sync them to the Flodesk segments of your choice Qualify your leads: Use Manychat flows to engage and segmen leads before sending them to Flodesk Deliver instantly: Send lead magnets, welcome emails, or nurture sequences the moment someone shares their email Stay organized: Add subscribers to the right Flodesk segment as you collect them in Manychat. Turn conversations into relationships: Keep your audience engaged beyond social with email follow-ups🤝 Key Features:Flodesk Integration Setup: Connect your Flodesk account to Manychat directly from the Integrations page Flow Builder Actions: From Actions in Flow Builder, choose the Flodesk segment you want to send subscribers to, right within your Manychat automation.🚀 How to use it:Connect your Flodesk account to Manychat. Step-by-step guide Create a flow in Manychat that collects emails. Add the Flodesk action in your flow and select a segment. Test it out and publishWe’d love to hear what you think! Share your feedback in the comments below 👇 

 Hey Manychatters! Trilce Jirón Garro here with a super practical update that’ll make your contact management so much easier. You can watch the tutorial hereYou know how when a new contact comes in, Manychat pulls their name or username from social media? That’s great… until you end up chatting with someone named “🌸” or “@user4839.” 🙃Well, now you can manually edit their first and last name right inside of Manychat! 🎉 Here’s what’s new:✅ Edit names directly from the contact profile✅ Works across all channels (yes, including WhatsApp!)✅ Update names inside Live Chat while chatting with a lead✅ Give your contacts proper names for easier follow-ups, CRM sync, and personalization Example:If someone comes in as "Clover" on WhatsApp but you find out their real name is Carla Avilés, just click into the contact card and update her info — right there in the Live Chat panel. Small change. Huge improvement in how you manage and nurture your contacts.👀 Go try it out and let us know:What amazing canned responses are you creating with first name variables?  

Hey Manychatters! Trilce Jirón Garro here, reporting from sunny Costa Rica 🇨🇷 Ever wished you could tell your bot "hey, chill for a bit" when a customer needs real human help? Or when its your mom texting you on Instagram?Good news: The wait is officially over — Pause Automations is here! 🎉In this short video, I’ll show you how I’m using this long-awaited action inside my flows, rules, and sequences to create smoother, more respectful conversations. 🧘‍♀️🤖 What You’ll Learn Inside: ✅ Control When Your Bot Steps BackNow you can pause automations for 30 min, 1h, 3h, 6h, 12h, 1 day — or even forever. Perfect when the human touch is needed or for those friendly DMs where the automation is not welcomed!✅ Use It EverywhereAdd Pause Automation Actions inside: Flows (with conditions or direct triggers) Rules (ex: "If business follows the user → Pause Forever") Sequences (stop a sequence for VIPs, friends, or special situations) ✅ Handle Complaints Like a BossExample:If AI Intention Recognition detects a complaint (User has complaint about us), your flow can immediately send a calm message like "A manager will be with you shortly" — and then pause all further automations so the customer isn’t bombarded with irrelevant messages. 🚨🙌✅ Keep It Human with Your Inner CircleNo more awkward automated birthday coupons to your best friend or mom! 😂Use rules to automatically pause automations forever for people you personally follow from your business account. Pro Tip: 💡 Combine Pause Automations with Tags and Custom Fields to create hyper-personalized journeys. (Example: After pausing, trigger a different flow manually when ready!)This small but mighty feature is already making a huge difference in how we manage customer relationships without making people feel like they’re "talking to a wall." 🧡 👉 Ready to make your bot smarter, kinder, and way more respectful?Update your flows, rules, and sequences today!Got creative use cases for Pause Automations?Drop them in the comments — let’s build better conversations together! 🚀  

The feature request you’ve all been waiting for is now available! We're excited to announce that audio handling is now supported for WhatsApp in the 'Last Text Input' field! This feature has already been available for Instagram and Facebook Messenger, and now it's coming to WhatsApp by popular demand. 🔑 Key BenefitsIf you're using custom solutions to handle audio files, you can now apply the same approach to the WhatsApp channel—making your automation even more versatile. 🚀 How to Use ItIn Flow Builder, after a Default Reply or Data Collection action: Add a Make External Request action. Use the 'Last Text Input' field to send the audio file URL—just like you do for other channels.  🔮 What’s NextSoon, we’ll be introducing a new condition: “Last Reply Type: text/audio”. This will let you route users based on whether they responded with text or audio, enabling more personalized and efficient experiences. Start using it now and let us know what you think in the comments! 💬

You asked, and we delivered! 🔥 Contact blocking on WhatsApp is now available for all accounts 🎉 Here’s how it works: Contacts can only be blocked if they messaged within the last 24 hours Blocking a WA-only contact means that they’re also removed from Manychat If they have multiple channels, blocking hides their WA connection There’s a 64,000 contact block limit per WhatsApp account Messages to blocked contacts via import/“Create contact” won’t be delivered⚠️ Note: there’s a Meta-side limitation affecting coexistence accounts. If you unban a user in the WhatsApp Business App, you won’t be able to block them again in Manychat. We hope this new feature helps create a safer messaging environment by letting you block users who send spam or inappropriate messages. 

Hi Manychat community 👋 We’re thrilled to announce TikTok (beta) is now live on Manychat! 🎉 In collaboration with TikTok, this marks a new era for businesses and creators to connect with their audiences through meaningful, automated interactions.Note: This is an Open Beta, so features may evolve as we gather feedback and refine the experience.🔥 Key BenefitsDrive 1 on 1 interactions with TikTok messages: It’s a great way to make things feel personal and build stronger connections with your audience. Save time: Automate repetitive tasks and focus on impactful conversations. Capture leads: Collect emails, phone numbers, and more securely through automated flows. Boost engagement: Run giveaways, contests, and gamified campaigns to grow your TikTok presence. Tap into new audiences: Grow across platforms, combining TikTok’s unique audience with Manychat’s powerful automations. Automate without losing your personal touch: Craft responses that align with your brand, ensuring relevance and authenticity. Quick answers at your fingertips: Respond faster, smarter, and more proactively to your audience with Manychat’s automation toolsLearn more about use-cases & strategies for TikTok🤝 Key Features:Keyword Triggers: Automate replies based on specific phrases. (Note: Currently limited to DM triggers; more entry points coming soon.) Convert existing automations: Repurpose your Instagram, WhatsApp, or Messenger flows with minimal edits. Live Chat: Manage TikTok messages in Manychat, assign chats, and ensure seamless customer support. Flow builder: Use our visual tool to create automations with all the powerful tools—Conditions, Actions, Randomizer, and Smart Delays—now for TikTok. Welcome message: Automatically greet users and guide their queries with a tailored welcome. Default reply: Ensure no message goes unanswered by setting up a fallback reply Suggested questions: Pre-configure up to three FAQs to proactively engage your audienceMore to come: As we continue this Open Beta journey, we’ll be introducing even more features in collaboration with the TikTok team, including:⏳ Comment-to-message triggers👀 Ref links/QR code to message trigger🛠️ Clickable Links and Buttons in TikTok Messages🚀 How to use it: Connect your TikTok account to Manychat Here’s a detailed guide to walk you through every step of connecting your TikTok account ⚠️Note: currently, only TikTok business accounts are supported. If you’re using a creator or personal account, you’ll need to switch to a business account to access this feature. Create your first automation: Check out this article for a detailed guide on setting up your first TikTok automation Test and set live Preview your automation, run tests, and when you're ready, go ahead and publish it. Is this available for everyone? Anyone with a TikTok business account can connect it to Manychat to start using TikTok automations EXCEPT those based in the EU, UK and the US. We are working with the TikTok team to support more regions.  We’d love to hear your feedback! Share your thoughts, questions, and suggestions in the thread below. 

Your Results Screen just got smarter! Monitor your automations effortlessly, with metrics like clicks, runs, CTR, and collected leads at your fingertips wherever you are. Designed for creators and small entrepreneurs, it helps you spot what’s working intuitively - no marketing jargon required. Learn from results, fine-tune your approach, and easily replicate winning strategies to grow.🔑 Key Benefits Stay ahead of the curve: Instantly see what’s working and what’s not with real-time updates. Make data-driven decisions: Access clear, actionable insights that guide your next move. Save time and effort: Understand key metrics in one glance, no spreadsheets required. Boost your success rate: Easily identify and replicate winning strategies without guesswork 🔥 Key featuresReal-time tracking: View key metrics like clicks, runs, CTR, and collected leads instantly Push notifications: Get timely updates about your automation performance directly on your mobile Contact insights: Tap into detailed profiles to follow up or take personalized actions Optimization tools: Analyze what works and refine your automations to maximize results 🚀 How to use it1. Publish an automation using Basic or Quick Automations.2. Go to the Automations tab, select an automation and open the results screen on your Manychat mobile app.3. Monitor metrics like clicks, runs, CTR, and collected leads.4. Dive deeper into any metric for detailed contact insights or follow-ups.5. Enable push notifications for result updates on the go Go the Automations tab in your mobile app and see what clicks!

This year, we have seen some of the most exciting product updates on Manychat. You have submitted some of these on our Ideas page, and your feedback matters a lot to us!So, we invited our Product Marketing team to pick and share their favorite product releases this year with us. And here’s our top product updates of 2024 🎊 📍Better Conversations, Smarter Automations with Manychat AIThe holidays are hectic, but automation doesn’t have to be. Manychat AI comes with improved personalization tools, in-depth onboarding and holiday-ready templates to help you get started. Save time while capturing every lead and start 2025 strong with 20% off Manychat AI — available now for a limited time!  Get your discount 📍Build Instagram Automations in Minutes with Quick AutomationsQuick Automations is a powerful tool for Instagram creators looking to set up effective automations that maximize engagement within Instagram's 24-hour messaging rule. Use QA to build popular flows — such as asking followers to engage further, collecting emails, gathering phone numbers, and following up with additional offers — within just a few clicks. Try it out 📍Plug & Play Templates for Easy DM AutomationWe’ve got 20 revamped Instagram templates that make automating DMs, comments, lives and stories a breeze. We heard you: templates now come with clearer instructions, easy-to-follow visuals, and localized content (available in English, Spanish, and Portuguese). Sell products in DMs, grow your followers, capture leads effortlessly, and much more! Take me to Templates 📍Re-engaging Your Customers Is Now Even Easier on WhatsAppWe’ve got a host of new WhatsApp improvements. Use Ice Breakers to make initial interactions even smoother; enable pre-set clickable question buttons at the start of your conversations. URL links are now trackable for better analytics, and you can easily create new contact cards by saving phone numbers.  Read more 📍Boost Your Manychat-Automated Posts Directly on InstagramComment automations now work if you boost a Post or Reel on Instagram! This means you can create seamless Instagram Post and Reel automation within Manychat, and then boost these posts directly within the Instagram app.  Learn more 📍Maximize Your Ad Spend with CAPI and ManychatHarness the full power of Meta ad targeting by connecting the Conversions API (CAPI) to your Manychat account. This allows Meta to use your ad engagement data to figure out exactly who to target your ads to. Bottom line: Same advertising spend, wayyyy better leads. Connect CAPI today – it’s a no-brainer. Ditch the data overload 🙌 You asked, we delivered: Your top 3 most fiercely requested featuresImport contacts: Building your audience is crucial, and we’re here to help you manage those conversations across WhatsApp, Telegram, SMS, and email. Record voice messages using Live Chat: No need to jump between mobile and desktop. Communicate instantly on whichever app works best for you.  Instagram stats: To show you how hard Manychat is working for you (and how awesome your automations are), we’ve revamped the Manychat homepage stats. Time to  celebrate – and then replicate – your successes!  ❓Have you tried any of these new features? Which one did you like the most? Share with us in the comments! 👇 

The holidays are a busy time, and we know how challenging it can be to manage demand while keeping your audience engaged. That’s where the new Manychat AI shines – making automation feel personal, fast, and effective. 🔑 What’s new?We’ve made big improvements so you don’t have to miss any leads and save valuable time :Improved quality of AI means smarter automations that enable better conversations AI-powered answers to your FAQs easily managed in one central place An improved onboarding experience helps you set up quickly and confidently Holiday-ready campaign templates designed for Instagram and WhatsApp let you start achieving results immediately: “Tell AI to send leads to WhatsApp and SMS” “Use AI to turn conversations into hot leads” “Use AI superpower to answer FAQs like you would” 🌟 Why you need Manychat AI for the holidays season?Personalized user journeys: deliver contextualized and relevant responses that feel natural, human-like Authenticity: remain in full control of the tone, context, and style of messages Lead qualification and conversion: automate lead qualification to target high-value leads Time and cost efficiency: automate repetitive tasks and save valuable time Ease of use: get started in no-time with guided learning paths and simple tools for setup and optimization🔥 Key featuresAI Flow Builder Assistant AI Intention Recognition AI Step AI Text Improver 🚀 How to add Manychat AI to your Manychat account:For Free plan users:Log in to your account: Access the Billing section at manychat.com. Upgrade to Pro + AI Bundle: Select Pro for $15/month and add Manychat AI for $29/month (get 20% off for 1 month with AI discount coupon AIHOLIDAY_RGTGIJRTBV). Complete Purchase: Finalize your payment and start automating with holiday-ready templates!For Pro trial users:Log in to your account: Access the Billing section at manychat.com. Select the AI Add-On: Add Manychat AI for $29/month (get 20% off for 1 month with AI discount coupon AIHOLIDAY_RGTGIJRTBV). Your trial will end, and you’ll be upgraded to a Pro subscription for $15/ month. Complete Purchase: Finalize your payment and start automating with holiday-ready templates!For Pro plan users:Log in to your account: Access the Billing section at manychat.com. Add Manychat AI: Choose the AI Add-on for $29/month (the 20% discount for 1 month will be applied automatically). Complete purchase: Finalize your payment and start automating with holiday-ready templates! 🎉 Don’t wait - this offer is only available for a limited time! Get 20% off  

Quick Automations is a powerful tool for Instagram Creators looking to set up effective automations that maximize engagement within Instagram's 24-hour messaging rule. It allows creators to execute a range of automated actions—such as asking followers to engage further, collecting emails, gathering phone numbers, and following up with additional offers— all within a few clicks. 🔑 Key benefits  - Easy click, Beyond CGT: CGT is not the only functional quick automation suggests, instead you can setup 5 high-value use cases within a few clicks- Visual interface: shows the content and conversation in action, reducing doubts/insecurities about publishing the automation- More value in less time: by showing the possibility of building a fully integrated conversation that acts as a marketing or sales funnel, users will see the power of DM automation easily 📖 Find a step-by-step guide in our Help Center here. Test out the Quick Automations now and let us know what you think in the comments! 

We've rolled out 20 updated Instagram templates designed to make it easier for you to start and optimize Instagram automations across English, Spanish, and Portuguese. This refresh comes with simplified instructions, localized copy, and visuals tailored for user-friendly, impactful engagement. 🔥 Key FeaturesThe updated templates enable you to address a wide range of use-cases like:Selling products in DMs Growing followers from comments Generating leads with Stories Growing your email list Turning reels Into sales & much more🔥 Key BenefitsPackaged use cases to simplify template selection and alignment with your goals Streamlined, localized templates for clear, effective messaging flows in English, Spanish and Portuguese Improved usability with concise instructions and visuals to guide setup🚀 How to use it:There are 2 ways of navigating to templates: From your Manychat homepage, click on “Explore all templates” to view the full list of templates OR Click on “Automation” in the menu –> “+ New Automation” and this should open up the templates window where you can choose a template to start ( Select a template Select the template you want and then click “Set Up Template” Customize and set live Once you are in the template setup phase, you can customize the template by changing text, links and any other component that you’d like. Once you’re ready, click on the “Set Live” button at the top right to set it live.  Start with a pre-built template to save time, simplify your workflow, and launch powerful automations in minutes! We’d love to hear your feedback! Share your thoughts in the thread below.

Hey everyone,We want to let you know that Facebook widgets that allow you to send automated messages from web into Facebook Messenger will no longer be available to use for initiating Manychat-powered conversations and automations. What’s happening?Meta announced that starting September 30, 2024, this feature will no longer be available. You can continue using features like m.me links that redirect people to a person, page, or conversation in Messenger.For Manychat users, this means we’ll be saying goodbye to this functionality in the interface and that any automation setup using web widgets will no longer trigger automations from Manychat. What now?The good news is that we’ve got you covered. You can simply use the Messenger Ref URL to redirect users from websites to the chat with a Manychat Automation You’ll want to revisit automations and remove web HTML widget code for triggered from Modal (for both Messenger & SMS), Page Takeover, Buttons, Box, Landing and Checkbox. To avoid any “dead end” automations from former web widgets, choose new triggers you want instead of website widgets. When will this happen?Because the functionality has been removed by Meta, we will remove this from Manychat on November 11, 2024. We understand that this change may pose a challenge to your existing workflow and we apologize for any inconvenience. We appreciate your understanding and please know that we are working tirelessly to make Manychat work better for you!

We’re excited to announce a brand-new feature for WhatsApp on Manychat: Ice Breakers!This update allows you to engage customers right from the start of their interaction with your business on WhatsApp.What are Ice Breakers? Ice Breakers are pre-set questions that appear as clickable buttons at the beginning of a WhatsApp conversation. These buttons can help users find the information they need quickly, improving their experience and increasing engagement.🔑 Key Benefits:Proactive Assistance: Answer common questions before they’re even asked. Seamless Navigation: Guide new contacts through your offerings or services. Enhanced Engagement: Provide an option to connect with a human agent or trigger specific automations.How to Set It Up: Setting up Ice Breakers is simple! Navigate to Settings > WhatsApp > Ice Breakers, and add up to four questions. Link these to your existing automations, and you’re good to go!  Check out this Help Center article to learn more.  ⚠️ We have recently noticed a bug in some iOS devices, and advice the users to contact WhatsApp application support directly to report this issue.

🎨 Pause automation for certain contacts: No more automation interruptions for family and friends. We’re bringing you even more granular filters for your automations! Now, you can exclude friends and family from your Manychat automations. Our recent update allows you to manually pause all automations (forever) for a select number of contacts. This means that your personal conversations stay personal — and your automations won’t get in the way of your chat with grandma. 🔑 Key Points:No contact limit: Pause an automation for as many users as you wish. Switch it back: Un-pause automations at any time by going back to the livechat. Go to Manychat! 

AI Step is evolving! We’re excited to announce new functionality that allows you to incorporate user fields, system fields, and bot fields directly into your scripts. This update provides more personalization and adaptability, enhancing how you interact with users through automation.🔥 Key Features:Field Integration: User Fields: Personalize interactions by incorporating data specific to each user, such as names, preferences, and previous interactions. System Fields: Leverage system data subscription date, whatsapp ID and more to make your conversations more contextually aware. Bot Fields: Utilize bot-specific information to maintain consistency and accuracy across different conversations and scenarios, such as a #DiscountField Enhanced Personalization: With these integrations, your AI Step can now deliver highly personalized and relevant messages, tailoring each interaction to the individual user’s context. 🌟 Why You Need It:Deepen Engagement: Personalized messages resonate more, fostering deeper connections and engagement. Boost Effectiveness: Context-aware conversations can significantly enhance user satisfaction and conversion rates.🚀 How to use it:Simply update your AI Step scripts to include these new fields by clicking the brackets below each Script text box. Ready to supercharge your Manychat Pro account? Activate the Manychat AI Add-on today and experience the ultimate marketing transformation! 👉  Watch our 3 minute tour here 

Your AI Step just got even smarter and faster 🔥 introducing Automated Follow-Ups: an update that will allow your automated conversations to immediately send a follow up text to anyone who hasn’t replied to a question on your script in 30 minutes, plus a speed improvement that drastically increased the speed of response. 🔥 Key Features:AI Step: Automate conversations and complex user interactions with AI-driven scripts. Automated Follow Up: your AI Step will now wait 30 minutes for an answer, offering a follow up message afterwards to remind the user of a pending reply on their side. Efficiency: our team has a commitment to increasing efficiency and accuracy of our AI. We have released an update that makes response time faster and nearly immediate.🌟 Why You Need It: Reengage with your leads: Life happens, sometimes you need a gentle reminded to go back to a conversation Increase conversion: Since AI Step can perform tasks like offering products, services, and lead qualification, being present and assisting your leads helps you increase conversion by default. 🚀 How to use it:Manychat added this to your AI Step! So no need to take any action  Ready to supercharge your Manychat Pro account? Activate the Manychat AI Add-on today and experience the ultimate marketing transformation!👉 Watch our 3 minute tour here.

Update: After we contacted the Meta team, they informed us that the Welcome Message feature had been temporarily suspended.As a result, this feature is currently unavailable for businesses. Our team is actively working to reflect these changes in the Manychat UI and update the relevant documentation. We understand this may cause some inconvenience, and we sincerely apologize.  Welcome Messages are now available to you by using WhatsApp for Manychat. Now you can send a message to your WhatsApp contact as soon as they open a chat with you! No more waiting on them to trigger an automation. We’re so excited to announce this highly anticipated and requested feature! Here’s everything you need to know about this feature and how to set it up 👇 What is the Welcome Message? ℹ️Your Welcome Message is a preset message that will be sent to every customer that opens up a chat with your business for the first time. Once you exchange messages, if the user reopens the chat, they won’t receive the message again. It’s similar to a Default Reply with one key difference: you don’t have to wait on them to send a message first! Key Benefits 🔥Immediate Engagement: Contact everyone who clicks on your WhatsApp link as quickly as possible! Grow Your Contact List: Now you can record the contact information of every user who opens up a chat with your business! Your lead list will thank you! Streamlined Communication: Remove friction by providing users with important information or a warm greeting without waiting for them to message first. How to Set Up the Welcome Message 🧑‍💻 Setting up your Welcome Message is straightforward and can be done in a few simple steps: From the Main Page: Look for the new card on the main page that prompts you to set up a Welcome Message. Click on this card to begin the setup process.  Via Basic Automations:   Navigate to the basic automations section. Just as you would set up a default reply, you can configure your Welcome Message here.   Through WhatsApp Settings:   Go to your WhatsApp settings within Manychat. You will find an option to define and manage your Welcome Message. Here, you can specify the message and set it live.  In the Flow Builder   Once you’re in the Flow Builder, make sure your trigger is listed as “User opens a chat with you for the first time.” Create your Welcome message by including links, keywords, or information that is relevant to any customers who may be visiting your chat.  Important Notes ❗ Single Use: The Welcome Message is designed to be sent only once, the first time a user opens a chat with your business.  Single Message: You cannot string together multiple messages using the Welcome Message.   Give your users a warm welcome right from the start! Let us know how this feature is working for you and if you have any creative uses of the Welcome Message! If you have any questions or need further assistance, feel free to leave a comment below! 👇   

We’re happy to introduce a simplified process for creating a Manychat account for Instagram!This update allows you to set up your account quickly and effortlessly, without the need for a Facebook account. Just go to the ‘Create Account’ section, enter your Instagram credentials, and you’re ready to rock. 🔥 Key benefits:No Facebook Business account needed: Simplify your setup by using only your Instagram credentials. Quick and easy setup: Get started with Manychat in minutes by following the straightforward registration process.📖 Learn more in the Help Center article: How to connect Instagram to Manychat. Start your DM automation journey! 🚀 

Starting June 1, 2024, Meta has deactivated sponsored message campaigns. By the end of July, these campaigns will no longer be available, and any active campaigns will be turned off. This change means you will no longer be able to create custom audiences of people who sent a message to your business.Key Points to Note:Deactivation Timeline: Sponsored message campaigns are deactivated starting June 1, 2024, with complete removal by the end of July. Impact on Custom Audiences: The ability to create custom audiences based on users who sent messages to your business will be discontinued. 

Hi Manychat Community!Keywords take time and effort to think of and implement. It gets even harder when you have to consider all the permutations, different languages and potential typos.To date, you’d have to implement keywords and save them, but to make it that much easier, Manychat will now auto-save them for you, reducing the amount of clicks and steps you have to make to store your keywords.Happy automating! 🙌 We’d love to hear your feedback! Share your thoughts, questions, and suggestions in the thread below. 

We’re excited to announce a long-awaited update by Meta: Comment automations now work if you boost the post/reel on Instagram! This means you can create seamless Instagram post and reel automation with Manychat and boost these posts directly within the Instagram app. 🔥 Key Benefits:In-App Boosting: Boost your posts directly within the Instagram app and let Manychat handle the automated responses. It’s that simple! Streamlined Workflow: No need to switch between platforms. Set up your automation in Manychat and boost posts in Instagram app for a smooth and efficient workflow.Start boosting your Instagram automated posts right away! We’d love to hear your feedback! Share your thoughts, questions, and suggestions in the thread below. 👇 

Hi Manychat Community! 👋 We've officially relaunched this feature! You can now record voice messages in Live Chat on your desktop!*Note this feature is only available for Pro accounts and currently only available on WhatsApp with plans to roll out across all channels in the near future. Now you have an easier way to have authentic conversations with your customers within Manychat’s Live Chat. By recording a voice message, you can communicate instantly with your customers in one of the world’s favorite ways to communicate.❓ What does this solve? Rather than Live Chat agents having to jump back and forth between Manychat’s mobile app and their desktop app, they can now rely exclusively on whatever application works best for them!🎤 How do I use it? Simply go to your Live Chat section within Manychat and click on the microphone icon within the chat window. Make sure you have your audio permissions set up correctly on your computer, and speak! Once you finish your message, click stop, and send your recording to your customer. You can always play back recordings within the Live Chat window.❤️ Do you love this update? Comment below to let us know how this changes your Live Chat process, and what other features you would love to see 👇

Hi Manychat community!  We all know that Manychat automates Instagram DMs for you — even when you sleep — but it’s not always easy to see how many automations have been triggered in the past period without digging into different flows and checking the numbers. Now, you can see exactly how many automations have been triggered on Comments, Story Replies and Story Mentions directly on your Home Tab. Simply sit back and see how Manychat is working for you, while you enjoy your morning coffee/tea 🫖 ☕. Check it out and let us know if it’s helpful 👍 🔥 Key Features:Aggregate view on Home tab: See it all in one overview, available directly on your home tab Last week’s overview: Understand your automation performance for the last week to efficiently plan the upcoming week Historical data: Get the full picture of how many automations have been triggered by Manychat from the start Data shown: Comments automations, Story replies, Story mentions, and total stats We’d love to hear your feedback! Share your thoughts, questions, and suggestions in the thread below 👇 or reach out to our support team directly.