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Manychat Changelog

Stay updated on our latest product enhancements and improvements.

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Manychat AI has you covered for the Holidays 🎄

The holidays are a busy time, and we know how challenging it can be to manage demand while keeping your audience engaged. That’s where the new Manychat AI shines – making automation feel personal, fast, and effective. 🔑 What’s new?We’ve made big improvements so you don’t have to miss any leads and save valuable time :Improved quality of AI means smarter automations that enable better conversations AI-powered answers to your FAQs easily managed in one central place An improved onboarding experience helps you set up quickly and confidently Holiday-ready campaign templates designed for Instagram and WhatsApp let you start achieving results immediately: “Tell AI to send leads to WhatsApp and SMS” “Use AI to turn conversations into hot leads” “Use AI superpower to answer FAQs like you would” 🌟 Why you need Manychat AI for the holidays season?Personalized user journeys: deliver contextualized and relevant responses that feel natural, human-like Authenticity: remain in full control of the tone, context, and style of messages Lead qualification and conversion: automate lead qualification to target high-value leads Time and cost efficiency: automate repetitive tasks and save valuable time Ease of use: get started in no-time with guided learning paths and simple tools for setup and optimization🔥 Key featuresAI Flow Builder Assistant AI Intention Recognition AI Step AI Text Improver 🚀 How to add Manychat AI to your Manychat account:For Free plan users:Log in to your account: Access the Billing section at manychat.com. Upgrade to Pro + AI Bundle: Select Pro for $15/month and add Manychat AI for $29/month (get 20% off for 1 month with AI discount coupon AIHOLIDAY_RGTGIJRTBV). Complete Purchase: Finalize your payment and start automating with holiday-ready templates!For Pro trial users:Log in to your account: Access the Billing section at manychat.com. Select the AI Add-On: Add Manychat AI for $29/month (get 20% off for 1 month with AI discount coupon AIHOLIDAY_RGTGIJRTBV). Your trial will end, and you’ll be upgraded to a Pro subscription for $15/ month. Complete Purchase: Finalize your payment and start automating with holiday-ready templates!For Pro plan users:Log in to your account: Access the Billing section at manychat.com. Add Manychat AI: Choose the AI Add-on for $29/month (the 20% discount for 1 month will be applied automatically). Complete purchase: Finalize your payment and start automating with holiday-ready templates! 🎉 Don’t wait - this offer is only available for a limited time! Get 20% off  

Related product area:AIUI/UX Improvement
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Revamped Instagram Templates

We've rolled out 20 updated Instagram templates designed to make it easier for you to start and optimize Instagram automations across English, Spanish, and Portuguese. This refresh comes with simplified instructions, localized copy, and visuals tailored for user-friendly, impactful engagement. 🔥 Key FeaturesThe updated templates enable you to address a wide range of use-cases like:Selling products in DMs Growing followers from comments Generating leads with Stories Growing your email list Turning reels Into sales & much more🔥 Key BenefitsPackaged use cases to simplify template selection and alignment with your goals Streamlined, localized templates for clear, effective messaging flows in English, Spanish and Portuguese Improved usability with concise instructions and visuals to guide setup🚀 How to use it:There are 2 ways of navigating to templates: From your Manychat homepage, click on “Explore all templates” to view the full list of templates OR Click on “Automation” in the menu –> “+ New Automation” and this should open up the templates window where you can choose a template to start ( Select a template Select the template you want and then click “Set Up Template” Customize and set live Once you are in the template setup phase, you can customize the template by changing text, links and any other component that you’d like. Once you’re ready, click on the “Set Live” button at the top right to set it live.  Start with a pre-built template to save time, simplify your workflow, and launch powerful automations in minutes! We’d love to hear your feedback! Share your thoughts in the thread below.

Related product area:Templates
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Deprecation of Send-To-Messenger Website Widgets

Hey everyone,We want to let you know that Facebook widgets that allow you to send automated messages from web into Facebook Messenger will no longer be available to use for initiating Manychat-powered conversations and automations. What’s happening?Meta announced that starting September 30, 2024, this feature will no longer be available. You can continue using features like m.me links that redirect people to a person, page, or conversation in Messenger.For Manychat users, this means we’ll be saying goodbye to this functionality in the interface and that any automation setup using web widgets will no longer trigger automations from Manychat. What now?The good news is that we’ve got you covered. You can simply use the Messenger Ref URL to redirect users from websites to the chat with a Manychat Automation You’ll want to revisit automations and remove web HTML widget code for triggered from Modal (for both Messenger & SMS), Page Takeover, Buttons, Box, Landing and Checkbox. To avoid any “dead end” automations from former web widgets, choose new triggers you want instead of website widgets. When will this happen?Because the functionality has been removed by Meta, we will remove this from Manychat on November 11, 2024. We understand that this change may pose a challenge to your existing workflow and we apologize for any inconvenience. We appreciate your understanding and please know that we are working tirelessly to make Manychat work better for you!

Related product area:Messenger
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🪡 Tailor AI step for each lead with personalized fields

AI Step is evolving! We’re excited to announce new functionality that allows you to incorporate user fields, system fields, and bot fields directly into your scripts. This update provides more personalization and adaptability, enhancing how you interact with users through automation.🔥 Key Features:Field Integration: User Fields: Personalize interactions by incorporating data specific to each user, such as names, preferences, and previous interactions. System Fields: Leverage system data subscription date, whatsapp ID and more to make your conversations more contextually aware. Bot Fields: Utilize bot-specific information to maintain consistency and accuracy across different conversations and scenarios, such as a #DiscountField Enhanced Personalization: With these integrations, your AI Step can now deliver highly personalized and relevant messages, tailoring each interaction to the individual user’s context. 🌟 Why You Need It:Deepen Engagement: Personalized messages resonate more, fostering deeper connections and engagement. Boost Effectiveness: Context-aware conversations can significantly enhance user satisfaction and conversion rates.🚀 How to use it:Simply update your AI Step scripts to include these new fields by clicking the brackets below each Script text box. Ready to supercharge your Manychat Pro account? Activate the Manychat AI Add-on today and experience the ultimate marketing transformation! 👉  Watch our 3 minute tour here 

Related product area:AI
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👋 Greet new customers with the WhatsApp welcome message! [Temporarily Suspended]

Update: After we contacted the Meta team, they informed us that the Welcome Message feature had been temporarily suspended.As a result, this feature is currently unavailable for businesses. Our team is actively working to reflect these changes in the Manychat UI and update the relevant documentation. We understand this may cause some inconvenience, and we sincerely apologize.  Welcome Messages are now available to you by using WhatsApp for Manychat. Now you can send a message to your WhatsApp contact as soon as they open a chat with you! No more waiting on them to trigger an automation. We’re so excited to announce this highly anticipated and requested feature! Here’s everything you need to know about this feature and how to set it up 👇 What is the Welcome Message? ℹ️Your Welcome Message is a preset message that will be sent to every customer that opens up a chat with your business for the first time. Once you exchange messages, if the user reopens the chat, they won’t receive the message again. It’s similar to a Default Reply with one key difference: you don’t have to wait on them to send a message first! Key Benefits 🔥Immediate Engagement: Contact everyone who clicks on your WhatsApp link as quickly as possible! Grow Your Contact List: Now you can record the contact information of every user who opens up a chat with your business! Your lead list will thank you! Streamlined Communication: Remove friction by providing users with important information or a warm greeting without waiting for them to message first. How to Set Up the Welcome Message 🧑‍💻 Setting up your Welcome Message is straightforward and can be done in a few simple steps: From the Main Page: Look for the new card on the main page that prompts you to set up a Welcome Message. Click on this card to begin the setup process.  Via Basic Automations:   Navigate to the basic automations section. Just as you would set up a default reply, you can configure your Welcome Message here.   Through WhatsApp Settings:   Go to your WhatsApp settings within Manychat. You will find an option to define and manage your Welcome Message. Here, you can specify the message and set it live.  In the Flow Builder   Once you’re in the Flow Builder, make sure your trigger is listed as “User opens a chat with you for the first time.” Create your Welcome message by including links, keywords, or information that is relevant to any customers who may be visiting your chat.  Important Notes ❗ Single Use: The Welcome Message is designed to be sent only once, the first time a user opens a chat with your business.  Single Message: You cannot string together multiple messages using the Welcome Message.   Give your users a warm welcome right from the start! Let us know how this feature is working for you and if you have any creative uses of the Welcome Message! If you have any questions or need further assistance, feel free to leave a comment below! 👇   

Related product area:WhatsApp
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Transform Your Marketing Strategy with Manychat AI: The Ultimate Pro Add-on 💥

Hi Manychat Community! 👋 Are you ready to revolutionize your marketing strategy and achieve ultimate business growth and productivity? We’re thrilled to introduce the Manychat AI Add-on, the ultimate Pro upgrade that supercharges your automation capabilities! 🔥 Key Features of Manychat AI Add-on:AI Step: Automate conversations and complex user interactions with AI-driven scripts. Intention Recognition: Recognize the intent behind user messages to provide accurate responses. Flow Builder Assistant: Receive tailored Flow suggestions based on your business needs. Text Improver: Improve messaging clarity and tone to align perfectly with your brand voice. 🎥 Ready to supercharge your Manychat Pro account? Activate the Manychat AI Add-on today and experience the ultimate marketing transformation! Watch our 3-minute tour here:  🌟 Why You Need It: Lead Qualification and Conversion: Automate lead qualification with Intention Recognition to target high-value leads. Time and Cost Efficiency: Automate repetitive tasks with AI Steps and save valuable time. Personalized User Journeys: Deliver contextualized and relevant responses with Intention Recognition and the Flow Builder Assistant. 🚀 How to Add the Manychat AI Add-on to Your Pro Account:Go to the Billing Section Click on the 'Billing' tab in your Manychat dashboard. Select the Manychat AI Option Choose the Manychat AI Add-on for just $29/month. Activate and Start Automating! Enable the add-on to unlock smarter automations, improve copy, and recognize intent more effectively  We’d love to hear your feedback! Share your thoughts, questions, and suggestions in the thread below 👇  

Related product area:AI
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📍Save Locations from WhatsApp Conversations as User Fields

Hi Manychat Community! 👋We’re excited to announce a new, highly requested feature 🙌 For a while now, your customers have been able to share their locations with you on live chat, but now within an automation, you can request AND store this information as a user field. Just use the new Share Location button! 🚀 Try this new location feature out with this template now!​​Check out the video below to get a complete overview of the new feature from our WhatsApp Product Designer : Now when you receive location data from your customers within your Manychat automations, you can store it in a user field for future filters and marketing campaigns! This feature is currently available on WhatsApp, and we have plans to release this for our other channels in the future. Why is this update important?Now you don’t have to manually log a customer’s location or create complicated solutions for receiving or storing a pin! You and your customers can connect easily and know exactly where each other are by simply checking the user field where you stored it. Check out these use cases below:💰 Lead qualification: Do you only serve a certain location? Include this User Input within your flow and make sure you're automatically filtering out the people who are too far away.🚗 Deliveries: Let your customers tell you exactly where they are so you can deliver your product without manually asking or logging.❗ Repeated support: If your customers need you to be onsite immediately, don’t waste time with the back and forth. Receive their location once, store it for future needs, and be on the road instantly! How do I use it? 🤔After opening a new flow and a message node, select User Input and change the Reply Type from Text to Location:  Afterwards, you can choose or create a custom field to save the location data, and you can also determine other factors like how many times you would like to retry if the user doesn’t respond.When users interact with the Share Location Button, they'll be prompted to share their location through WhatsApp's native UI. Watch the preview. Now you can seamlessly request users location data through a Manychat automation! Also agents on LiveChat now have the ability to preview and interact with the shared location data, further enhancing the support and services you can provide through Manychat. You asked, we answered 😉 ❤️ Do you love this update? Comment below to let us know how this changes your WhatsApp process, and what other features you would love to see 👇 

Related product area:WhatsApp
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2023 in Review: Top Manychat Product Updates

 Hi Manychat Community! 👋 Happy 2024! As we enter the new year and get ready for new endeavors, our Product Team took a moment to reflect on the last year and their favorite product releases of 2023. So, here’s our top 6 favorites: 📍 Hotmart IntegrationNow there’s no need to use any third party: Hotmart integration gives you an opportunity to connect with Manychat in just a few steps. Learn more. 📍 New Automations Tab We've been hard at work alongside experts to create a simplified, user-friendly version of the Automation Tab. It's not just about simplicity; it's about enhancing your control and visibility. Learn more. 📍 Instagram Broadcasting Open Beta Broadcasting is the new way to turbocharge your Instagram marketing. All you have to do is create a list, encourage subscribers to opt in, and send your broadcast. Apply for beta here. 📍 Instagram Referral URL This is your secret weapon for driving traffic from any channel straight into your Instagram DMs. Learn more. 📍 List Messages on WhatsAppList Messages lets you send a message that includes a button that reveals a pop-up menu when pressed. The pop-up menu can display up to ten predefined sections that you specify. Within each of these sections, you can list ten more options. Learn more. 📍 URL Buttons in WhatsApp WhatsApp joins the rest of our channels with URL buttons! Your users now have a more seamless experience jumping from a WhatsApp chat to a website.  ❓ ​​​​​Now it’s your turn - what was your favorite Manychat product release of the last year? Let us know in the comments!  P.S. If you have ideas for Manychat’s new features or improvements, you are very welcome to submit them to this wishlist - https://community.manychat.com/ideas. Make sure to check if your idea has been submitted already! If yes, then just upvote it 😉

Related product area:InstagramWhatsAppIntegrations & Apps & APIUI/UX Improvement
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Discover the All-New Automation Tab! 🚀 (Growth Tools tab discontinued)

🚀 Exciting News Alert!The All-New Automation Tab is now live on Manychat! 🌟 We've completely reimagined the Automation Tab for you. Our team, along with top minds from the MC Educator and Expert Groups, have worked tirelessly to bring you this stunning update.👉 Say goodbye to clutter! Now, everything from flows to keywords is conveniently located on the left-hand panel. Plus, a powerful search bar is right below the tab title, making navigation a breeze.🔍 Need to find something specific? No problem! The new search bar helps you instantly locate your desired elements. Want to see all your comment automations for Instagram and Facebook? Easily filter them using trigger filters. Growth Tools tabYou may have noticed that the Growth Tools tab that used to be on the left is now missing. We've discontinued the separate Growth Tools tab since it didn't display most of the newly available triggers, which now can all be viewed, created, and edited through the Automation tab. Just try the filter for Triggers, and you can see all your Triggers right in the connected Automations. 📹 Check out this 5-minute Loom video from our Product Expert @Trilce Jirón Garro, where she covers the main features of this update. Discover all the enhancements and enjoy a fresh, user-friendly experience with the upgraded Automation Tab. It's more powerful and beautiful than ever. Don't miss out! 

Related product area:UI/UX Improvement