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Hi! Our Instagram account has a LIVE “Say hi to new followers” automation, but no opening DM is delivered after new follows.We tested with accounts that had never followed us and waited beyond the configured 5-minute delay. Our keyword DM automations for “1”, “2” and “3” work correctly.Could you check our Follow to DM eligibility, connection requirements, and whether follow events are reaching this automation?

I heard manychat billing plans may change in october. can you tell us what will be the new billing plan options?

Hi everyone, I’m having an issue with a ManyChat automation and would really appreciate some help.I built a basic DM automation using the Default Reply. The goal is simple: whenever someone sends a message containing any keyword/message that doesn’t match another specific automation, the Default Reply should trigger and send my predefined automated response.However, I previously connected Manychat AI and fed it the client’s Knowledge Base. It appears that the AI is now interfering with or taking over the Default Reply automation.The problem is that even after: Turning off ManyChat AI Deleting the Knowledge Base Removing/deactivating the AI-related setup …the issue is still happening. The Default Reply does not consistently behave as expected, and it seems like something from the previous AI setup is still affecting the message handling.My question:Is there another place in ManyChat where the AI/Knowledge Base configuration needs to be completely removed or disabled? Could there be

Hi everyone,After connecting ManyChat to my Meta account, I suddenly lost access to some of my ad accounts and business assets in Meta Business Suite. My roles and permissions seem to have changed or disappeared without me doing anything manually.Has anyone experienced a similar issue before?Do you know what might cause this or how it can be fixed?Any advice or shared experience would be really appreciated.

Every Instagram automation on my Pro account stopped firing yesterday. Comment triggers, DM keywords, all posts. Nothing changed in my flows. A brand new test automation with a DM keyword also fails.Support (Maya) tested and confirmed no webhook is arriving. I replied with full details on ticket #579123 and haven't heard back.What I've already done:- Refreshed Instagram permissions multiple times, approving everything- Confirmed "Allow access to messages" is on, and toggled it off and on- Confirmed all automations are live- Confirmed Instagram Account Status is clear- Confirmed my Instagram and Facebook Page are in the same business portfolio- Confirmed the Enhanced Connection (ID ending in 612) is under Connected apps in my portfolio, with full Instagram permissions for comments and messagesWhat I can't do:- Support asked me to set the routing app to the 612 connection. That setting doesn't exist on my account. Conversation routing in business settings is empty, and my Page has no "In

Hola. Creé un reel en instagram el cúal tiene una automatización de respuesta a comentario con palabra clave. Posteriormente ese mismo post a través de Administrador de anuncions de META fué pautado, pero hoy veo que los comentarios no han sido respondidos por la automatización de many chat.Como logro que los comentarios que se generen en el anuncio a raiz de la pauta de meta sean respondidos por many chat?No se que hice mal.

Hola, necesito ayuda con la línea de crédito de WhatsApp.En Configuración → WhatsApp me aparece "La línea de crédito de Manychat no se ha podido compartir contigo".Datos:- ID de cuenta de WhatsApp Business: 196744766864235- Número: (conectado por Coexistence, funcionando)- La cuenta de WhatsApp tiene una tarjeta Visa como método de pago, agregada antes de conectar Manychat. Meta no me permite eliminarla ("El método de pago no se eliminó. Todavía sigue asociado a la cuenta de pago").- La divisa de la cuenta de WhatsApp Business es CLP.- Actualmente estoy en el período de prueba (trial).Necesito que la línea de crédito se comparta con mi cuenta de WhatsApp Business EXISTENTE. No quiero crear una cuenta nueva ni eliminar el número, porque lo uso a diario con pacientes y necesito mantener la app de WhatsApp Business.¿Qué pasos debo seguir? ¿Es necesario contratar el plan Pro para que se comparta?Gracias.

Hola, comunidad. ¿A alguien más le está pasando esto hoy, 30 de septiembre 2026?En ManyChat web aparece “No tienes suficiente dinero en tu Billetera” y se bloquea completamente el cuadro para escribir, aunque el cliente acaba de enviarme un mensaje y estoy dentro de las 24 horas. No estoy intentando enviar una plantilla.Lo extraño es que desde la app móvil de ManyChat sí puedo responder al mismo contacto y esos mensajes aparecen en la web. Con otros contactos, la app también falla, pero muestra un error genérico de envío.Llevo más de dos años usando ManyChat y nunca me había ocurrido. Ya lo reporté a soporte, pero está afectando la atención a mis clientes y necesito una solución urgente.¿Alguien está experimentando lo mismo o logró resolverlo? ¿Podría estar relacionado con el cambio de cobros anunciado para el 1 de octubre?

Hice una automatización para que escribiendo una palabra en un post llegara un mensaje a Instagram pero no está llegando ese mensaje, qué puedo hacer. Ya actualicé permisos de Instagram, volví a hacer la automatización pero no funciona aún 

I have tried every option I could find through the ManyChat AI and through Google, but my comment-to-dm on instagram is not triggering at all for new or non-followers who comment on my automation. It worked for long-time followers and for my other accounts though, so I know that it is triggering perfectly fine, just not for any new people on my page. I have set “Connected Tools” to “On” in my Message and Story Replies account settings, made sure the comment trigger is turned “On” in the automaton, refreshed my permissions, etc. I can’t seem to figure out what the issue is and why the trigger is only working for long-time followers. I also have a welcome message automation and it worked for one new follower randomly, but. I have gained about 50-100 new followers in the past week. The AI chatbot is giving me the same answer and I can’t talk to a real person unless I pay for the upgraded account, but before I do that, I need to know if ManyChat even works for what I need! 

Hi, i need help with an account issue i cant fix on my own. My IG @unboringvisuals got connected to a duplicate ManyChat account called “Unboring Visuals” that was created by accident during signup, and i cant access it. Every reconnect attempt fails with “already connected to Unboring Visuals”. What i’ve tried: removed Manychat from Instagram’s Apps and Websites (nothing listed there), removed Manychat from Facebook Business Integrations, Refresh Permissions in Manychat, created a fresh account via Facebook login (same error), and Request Access (the approval link just sent me back to the channel picker).Im on the free plan so i cant open a ticket, and the AI bot cant connect me to a human right now. Could a mod please disconnect @unboringvisuals from the duplicate account on the backened? i can verify i own the IG and the linked Facebook page.

Hi there! When I try to connect my primary IG account (I have a number of them), it SAYS it is connected but then connects to a different IG account.  It’s a real problem-- any help? Here are screen shots trying to get in.  

Estoy tratando de conectar el número de WhatsApp de un cliente mediante la siguiente ruta:Configuración → WhatsApp → Conectar → Número existente → Conectar a través de Meta → Número de teléfono.El problema es que al momento de tratar de seleccionar el número de teléfono me sale bloqueado y con la leyenda No cumple los requisitos, y al posicionar el puntero sobre esa opción da un segundo mensaje que indica: Este número no puede compartirse con esta aplicación. 

He creado una automatización de respuesta automáatica a los comentarios pero los que son solo de fotos no funcionan. ¿Alguien sabe si Manychat no detecta el comentario cuando no incluye texto?

I’ve had 78 comments on a new page, around a week old, across 6 videos. I’ve got 750~ followers now.I’ve had 0% delivered which I figured wasn’t right.. so commented with another account to test this out. The message just goes into Spam for this account and it’s the only one that’s flagged as delivered as I opened it and responded.What can I do to fix this? Very disappointed that whilst the posts have generated a bunch of engagement and followers the fact that the messages go straight to spam is just so much lost potential.Thanks in advance 

Hi everyone, I am having an issue with my whatsapp automation where I cant reply to any customers via manychat even though they message first. It says “You don't have enough money in your Wallet to send the next message. Add funds to keep the conversation going.” It is now a new month so the limits should have reset and it still won’t let me type anything. I used chatgpt and it wasn’t sure what the problem was either as they messaged me first, I am trying to send a normal message not a temporary message, its only a couple hours after they messaged so it can’t be because 24 hours have passed. Additionally, I have not passed my free messages limit and everything is definitely connected properly.This issue has suddenly happened without me doing anything so I am very confusedAny help would be appreciatedThanks 

Olá a todos,Preciso de ajuda para conseguir contato com um atendente humano do suporte da Manychat para liberar o acesso à página de um cliente.Contexto: Assumi o marketing de uma empresa cuja página do Facebook / Instagram já havia sido vinculada ao Manychat por uma agência anterior, com a qual não temos mais nenhum contato.O Problema: Segundo a documentação e o próprio assistente virtual (Fin AI), o procedimento correto é comprovar a propriedade da página para que o suporte desvincule a conta antiga e permita conectar em uma nova.Porém, estou preso em um loop infinito com o robô de atendimento: O bot pediu para enviar os prints comprovando acesso de administrador à página e ao portfólio empresarial. Enviei as evidências e o bot confirmou que os prints são válidos. Em seguida, o bot orienta pedir para falar com um atendente humano. Quando solicito, ele responde imediatamente: "Não posso conectá-lo a um humano agora" e volta a sugerir artigos da central de ajuda. O que preciso: Já

Crie uma automação para responder a palavra-chave nos comentários e ao testar se alguma conta funciona corretamente. Após passar algum tempo a automação de resposta e não exibir nenhum alerta de erro. 

Hi everyone,I am having an issue with my whatsapp automation. It is a very basic automation where i have the default reply set which then triggers a couple whatsapp messages to our customers and thats it. I only use the default reply as I want the automation to trigger no matter what the customer says. However, the automation has stopped firing when someone messages. I have used AI to try and figure it out and after checking everything it said to ask manychat directly for help. My default reply is set to:Live and PublishedMessage ‘every time, not once every 24 hours”Definitely toggled on and green  I don’t understand why it is not firing eventhough everything is set up properly but it’s suddenly stopped working. Any help would be appreciated, Thanks 

Hi, I’m trying to connect my busuness Instagram account to ManyChat for the first time, but neither connection method works.What I’ve already checked:I have Full Access to the Business Portfolio  I have Full Control of the Facebook Page  Instagram Allow access to messages is enabled I refreshed Facebook permissions in ManyChat During refresh I granted ManyChat access to all current and future Pages and all current and future Businesses ManyChat confirmed: “The page connection was successfully reloaded”What happens:Connect via Meta previously showed: “You need full control of this business portfolio” After refreshing permissions, Meta now sometimes fails to open the Instagram account and says to try again later Connect via Instagram also fails with: “We couldn’t connect your account / Something went wrong” In ManyChat, Instagram still shows Connect, so the Instagram channel has never actually been connectedMy Facebook Page is already connected to the ManyChat workspace, but Instagram ca

My automations have not been working for the last week. I have refreshed permissions, mulitple times, disconnected MC from my Meta Business Suite and then readded it and then refreshed permissions again and it it still isn’t working. I created a ticket last week. Someone got back to me, I responed and never heard back. This is really frustrating. And for some reason, I am not able to create a new ticket to ask for more help… Can someone please tell me how to get in touch with someoe who can help? Thank you!