Ask and troubleshoot

I have nothing else to say but that Manychat got my Instagram account banned. 

não estamos conseguindo conectar a conta do instagram 

Dear community,I have a basic flow for Instagram DM automation, where users gets a DM when the user follows my account.From the beginning it was working well, however, over time more and more users who already follow me can’t get through this condition anymore. It just cycles them back. It started with one user per week complaining, now it’s multiple users per day, which is very odd.I have already tried refreshing the manychat permissions.Any help would be appreciated.

Hi,I have created my first automation using flows and now I am just duplicating it. However, everytime I edit the new duplicate and make it live, a popup “Your first automation is live!” shows with celebrations. It was fun the first time, the 45th time it is already too much.Any idea? It seems it’s somehow keeping the tag of the first automation even for duplicates.Thank you in advance.

I’ve successfully updated the email we use to login from a former teammate to mine. However, Manychat is not allowing me to login with my email. I’m still forced to login using the previous email and we haven’t been able to deactivate that email because of this situation. How can I troubleshoot this?

  Stuck in a ghost Instagram connection loop — need a mod/human to help I’ve spent hours trying to fix this myself and I’m hoping someone from the team can point me in the right direction. What happened: • Logged into ManyChat originally, tried adifferent login later, got told my Instagram was already connected to another account• Signed back into the old account via Facebook (I didn’t want to use Facebook login at all, but it was the only way back in)• Disconnected Instagram from that account — ManyChat shows it as removed• Checked Instagram > Apps and Websites — nothing listed, confirmed clean on IG’s side• Also removed ManyChat from my Facebook Business Integrations• Despite all that, ManyChat still shows Instagram as connected through the OLD method, and every time I try to reconnect via “Via Meta” (needed for the Unified Instagram Onboarding flow), it just loops back to the same Meta screen without completing What I need: • The Instagram connection cleared/reset on the backend

Olá,Meu problema é exatamente igual ao que outra usuária descreveu, e ela só conseguiu resolver com auxílio da equipeMeu espaço de trabalho ManyChat está atualmente mostrando o status da assinatura como EXPIRADO, e não consigo reativar apenas a Automação de Marketing, exibida na minha conta como R$ 149/mês.Mesmo que o problema não estejarelacionado ao limite do cartão ou a um bloqueio de autorização bancária. Já consultei o bamnco a respeitoO problema aparentemente só pode ser resolvido depois que a assinatura existente travada/expirada for cancelada ou redefinida pelo suporte do ManyChat. Configurações → Cobrança → Assinaturas → Automação de Marketing → Renovar Assinatura  Status atual do espaço de trabalho: EXPIRADO Produto que preciso reativar: Somente Automação de Marketing Preço exibido: R$ 149/mês Eu não quero adicionar Inbox ou ManyChat AI Minhas automações existentes devem permanecer preservadas, de acordo com o Assistente de Suporte no aplicativo O banco/cartão não é

I’ve got a TikTok business account, but trying to authenticate my TikTok account via manychat won’t work.I’ve tried in two browsers (chrome and safari). I’ve tried signing into my TikTok using different methods (QR code, password, phone number). I’ve also tried logging out and logging back in. All give the same error when trying to authenticate. Telling me to switch to a business account when it is a business account. It used to be a creator account then TikTok removed creator accounts and now only offer personal and business. I think that changed caused ManyChat’s integration to break. After clicking Continue in the authentication popup, it always shows the business account popup as in the screenshots below. I click done, then nothing happens. I’ve checked multiple times and can confirm my account is 100% a business account.What is the solution here? My feeling is that ManyChat development team needs to fix the TikTok integration.For additional context, I am based in South Africa and

So I’m trying to connect my Tik Tok account to ManyChat but its saying I have to turn my account into a business account first? Is this the only way? Thank you!

Unsubscribing contacts from account no longer take effect ? Under new pricing and tier. Even deleting them no longer deducts. I have getting messageYour new contacts aren’t getting automations. You’ve hit your plan limit.I deleted unsubbed all of my contacts still my automation is not working.  

Hi there! The "Say Hi to New Followers" automation isn't firing. I don't know how to fix this. I just checked the permissions again, and everything seems to be set up correctly.

Hi. I have set up manychat dm-atomation for couple of my IG reels, but neither of them actually works. I have no clue why the trigger word is not working? there is nothing happening although the automations are ‘LIVE’. Many thanks for your help!

Googlesheats va Manychat maulot alishuvi faqat bir tomonga emasmi? yani Manychat googlega faqat malumot jonata oladi holosmi yani Manychat googlesheatsda bor bo 'lgan tavar ma'lumotlarimdan meninga oladimi rasim, narx, qoldiq soni va shunga o'xshash ma'lumotlarni olipga kalit so'z orqali jonata oladimi?

I’m trying to connect my business page. I have confirmed all permissions via my personal facebook page. My business portfolio comes up as an option in the drop down menu but I can’t select it. It’s greyed out. I’ve gone through the troubleshooting process on Manychat but I can’t seem to get any further than this.  

I’ve gotten myself into a bit of a mess! I created an account but I linked the wrong Google sign in.After a search I learned the only way to change this is to have support do it. I wrote a ticket but after 48 hours I hadn’t heard back, so I disconnected IG and deleted the account.I created the new one, and made the same mistake! I feel so silly. But now the new account won’t let me connect to IG, view settings or delete my account to try again. It says Request Sent to connect the IG but the original account is deleted so I don’t know where the request is sent.I think I need everything deleted and to try to start fresh, although it won’t let me. I’m trying to get this set up for my company, but so far I’ve just made a mess of everything! And I still haven’t heard back from support. 

Olá! Estou testando o ManyChat e gostaria de entender como configurar um fluxo específico para Instagram.O objetivo é: quando um cliente interagir com nosso perfil (ex: comentário em publicação, resposta de story ou envio de DM), iniciar automaticamente uma conversa no Direct para qualificar esse cliente.Gostaria de criar perguntas como:“Olá 💚 vi que você interagiu com a gente. Como podemos ajudar?”Quero comprar 🛍️ Tenho uma dúvida 💬 Quero saber uma informação sobre loja 📍Depois disso, dependendo da resposta, direcionar o cliente para:produtos/link de compra informações de loja atendimento humanoQuais recursos devo usar para criar esse fluxo? (Flow Builder, Growth Tools, Tags, Conditions etc.)Também gostaria de saber como configurar o gatilho de comentário em publicação para iniciar essa conversa.Obrigado!

Hi, my problem is that for some reason ManyChat has been replying to comments in Spanish, and I don’t know why. I also don’t understand why it’s replying at all, because it isn’t attached to any flow. Could you help me fix this? Thank you! 

Hi everyone,Posting in case anyone has a fresh angle. I'm hitting the exact error described in @ceglia_carlo's workaround thread — "You can't log in with this Instagram account. Try using a Facebook account that you know is connected to this Instagram account."Setup:- IG is linked to the FB Page at Meta Business Suite level, not just Accounts Center- Tried logging in from my own admin account AND from a second Page admin (different person, different device, different network) — identical error from both- IG → FB URL rewrite workaround didn't work for us- Chrome standard, Chrome incognito, mobile Safari — same wallPosting here first in case:1. Anyone has another angle I haven't seen in the existing threads.2. A moderator can flag this for escalation to ManyChat support for the manual migration from the deprecated Instagram OAuth API to the Unified Instagram Onboarding Flow.Ready to upgrade to Pro the moment this resolves — use case is the Say Hi to New Followers automation.Tagging @cegl

Hello, manychat is not working when I connect instagram via meta, many chat only works when I connect it via instagram, when I connect via meta no automations work and no messages enter 

Pessoal, estou com um problema e queria saber se alguém já passou por isso.Recentemente troquei toda a minha equipe de vendedores. As contas do Gmail que utilizo como membros da Caixa de Entrada foram criadas originalmente com o nome dos vendedores antigos.Eu já alterei o nome dessas contas diretamente no Gmail, porém, no ManyChat os nomes continuam aparecendo como os antigos. Tentei sincronizar novamente, mas não encontrei nenhuma opção para atualizar essas informações.Além disso, mesmo estando logado na conta correspondente, não consigo editar ou trocar o nome dos agentes dentro do ManyChat.Alguém sabe qual é a melhor forma de atualizar esses nomes? Existe alguma maneira de forçar uma nova sincronização ou preciso remover e adicionar as contas novamente?As imagens abaixo mostram exatamente o que está acontecendo. 

Hey Manychat Community 👋Like many others here, we're receiving the message that Follow-to-DM is not available for our account. We've read through the FAQ and existing threads and understand that eligibility is controlled by Meta.That said, we'd like to formally add our voice to the growing number of businesses requesting more clarity:• Is there any way to actively apply for or request beta access?• Which factors influence eligibility - follower count, engagement rate, account age, connection method?• Is there an estimated timeline for the general rollout?More transparency on this would go a long way. Thanks for everything Manychat is building.Yannik - Clearstone GmbH, Germany