Skip to main content

Ask the community

Do you have a question about Manychat? Try searching here.

4109 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

16870
Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

3530
Raquel C
Manychat Team Member
AlejandroLamothe
AlejandroLamothe
asked in General Q&A
Whatsapp business shopping cart

We went to integrate the WhatsApp business shopping cart, two hour flows. How can we do it using mini cha

333
rogerioaraujo
roverdrammen
roverdrammenChannel Explorer
posted in General Q&A
CTWA ADS + CAPI... THERE MUST BE A BETTER WAY

Currently for the CAPI to work properly, we need to ad CTWA trigger for every single ad we use on our campaigns. This is simply not sustaible at scale, what happen when we use dozens of ads per campaign, adding more variations and angles every day or week.I’ve seen in other competitors that this is not the case, CAPI works just fine with leads coming from ads. Having no need to add a CTWA trigger to get workflow working as expected.Please, we need ASAP. It’s vital in the new age of Meta Ads.

164
roverdrammen
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
I've reached my limit of on my free plan

OLD ACCOUNT MANYCHAT: I've reached my limit of on my free plan. Can't use contacts because of 24h rulesCan't add more than 1k, unless I pay a plan I don't need on this account... What if I delete contacts? Do I have other new 1k contacts "space" available? Thanks

91
AwaisToor
Arwajj
ArwajjUp-and-Comer
asked in General Q&A
I am not able to find partner app in FB Ad

My ManyChat is connected to WhatsApp api number, and Facebook, but when I am running the engagement app, the destination to message. Yet unable to connect partner app. It is showing the JSON method, which is not available in Manychat. 

91
AwaisToor
jillmidasogle
jillmidasogle
asked in General Q&A
Can't connect fb

Hi, I am trying to connect my fb page. It says that it is waiting to be verified but I have no email. How can I disconnect to try again?

51
AwaisToor
hifzah
hifzah
asked in General Q&A
how to automatically send users images plus text?

When a user enters WhatsApp, I want to automatically send them an image plus text. How can I set this up?Also, I want to run Facebook ads to direct users to WhatsApp. Besides verifying WhatsApp in Facebook Business Manager, do I also need to complete company verification on Facebook? Thank you.

61
AwaisToor
samar
samarChannel Explorer
asked in General Q&A
Guidance Needed: Using Card & Gallery Features in WhatsApp Flows

Hi Everyone,I’d like to learn how to use the Card and Gallery features in WhatsApp Flows. Could someone share steps or best practices to implement these effectively?Looking forward to your insights.Thank you,Samar Abbas

91
AwaisToor
A
addvantage
asked in General Q&A
Manychat to instagram

Hello, i’ve set up a many chat to allow me to use my voice flow chat bot through many chat. I keep getting a reply saying “True”. Can anyone help with this?

60
A
josuealfonso
josuealfonsoUp-and-Comer
asked in General Q&A
Switching from WhatsApp API to WhatsApp Business

Hey, can anyone here help me out? I’d like to know how I can switch from the API to the official WhatsApp Business app so I can use coexistence mode.

141
rogerioaraujo
RayRuben
RayRuben
asked in General Q&A
How to use Manychat

I work as an automotive sales consultant, I want to make content in tik tok to attract people to whatsapp, I want to make advertising campaigns on facebook, make content on instagram, save customer data for example if they are looking for a car financed or cash, if they are looking for a sedan or a suv and all in order to schedule appointments to the agency, what tools or tips would you give me to use Manychat in the best way?Translated with DeepL.com (free version)

313
Aafia Umair
365 short lets
365 short letsUp-and-Comer
asked in General Q&A
adding many chat to make.com

hey all im currently trying to add many chat to make.com make.com is asking for a access token i have put my api key into make.com thinking that was the access token but make.com is saying thats not the access tokenany advice or help is much apreciated

273
rogerioaraujo
MK_CapeTown
MK_CapeTownChannel Explorer
asked in General Q&A
Cant find integrations under Settings (with the ProVersion)

Why is the Integration field not in our Extension tab? We do have the ProVersion. I want to integrate Google Docs. Thanks!

41
Gustavo Boregio
DonnaM
DonnaMChannel Explorer
asked in General Q&A
Deleted automation still active

Hey, I deleted a funnel and the manychat automation linked to it. I have new automations using the same trigger word GUIDE, someone just commented on an old post, and the word GUIDE triggered the old deleted message, but then obviously the link to them to a deleted page. How can they receive a message that has been deleted? And how do i get the trigger word to only send the new guide?

174
DonnaM
merycrisG
merycrisG
asked in General Q&A
Manychat as Partner App Not Showing up in Ads Manager. And I cant find the JSON Code

Hi, I need help in where to find the JSON code, or How I enable Manychat as Partner app in facebook ads manager? It’s not showing as a Partner app. 

1574
Arwajj
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
Auto-DM links from comments: Can I sponsor that post?

Hi I just created an automation: Auto-DM links from comments:Can I sponsor that post? Could be useful, but I remember I listen somewhere that is not possible sponsor that post...AND I WANT AVOID BAN! Can u pls advice?Thanks in advance!

30
Mcaldarini
Christopher
ChristopherUp-and-Comer
asked in General Q&A
Affiliate Program Commission Understand.

Hello Everyone, I am planning to join manychat affiliate program but before that i need to understand more how manychat affiliate works, question are below :1. Do I only earn a commission if the user signs up for the 12-month plan? If the user chooses to pay monthly (at the end of each month), will I still receive a commission?2. If a user signs up for a 12-month plan but cancels after the first month, will I still receive a commission for the first month? 3. I'm targeting live streamers as my first client segment. My goal is to automate the process where their customers—coming from Facebook, Instagram, or WhatsApp—receive a message, fill out a form, complete a purchase, and have the order details automatically sent to an Excel file with notifications. Can ManyChat handle this entire flow? 4. I plan to help clients by creating their ManyChat accounts for them. Do I still need to register them through my affiliate link to receive the commission? Or is there a way to assign their account

192
Christopher
thebreakupdiet
thebreakupdiet
asked in General Q&A
How do I manually add a system field to a contact?

I’d like to manually add an email system field to a contact and I cannot find a place to do it. Support articles say this can be done in contacts by clicking on the user, but I’m not seeing the option to add system fields at all. I can add custom fields, but the automation I’m trying to trigger requires the email system field to be filled out. Here’s a screenshot to show you what I see in the contact with nowhere to edit the system fields or add one for email.  Thank you! 

131
rogerioaraujo
stevenmaz
stevenmazUp-and-Comer
asked in General Q&A
WhatsApp messages via API not being delivered

Good day, I have successfully integrated with the ManyChat API and can validate and Create subscribers. However sending of WhatsApp messages is not working, Please check my payload and logs below:From your application logs (supabase/functions/whatsapp-checker):Timestamp: 2024-12-27 14:15:24 UTCSubscriber ID: 657681435Customer ID: AQT25759Message Content: "Congratulations Steven! Your application has been approved..."API Endpoint: /fb/sending/sendContentMessage Tag: ACCOUNT_UPDATEAPI Response Status: 200ManyChat Response: {"status":"success"}API Request Details:{ "subscriber_id": "657681435", "data": { "version": "v2", "content": { "messages": [ { "type": "text", "text": "Your message content here" } ] } }, "message_tag": "ACCOUNT_UPDATE" }Details:Subscriber ID: 657681435 Phone Number: +2775******* (masked for privacy) Timestamp: 2024-12-27 14:15:24 UTC API Endpoint: /fb/sending/sendContent Message Tag: ACCOUNT_UPDATE API Response: HTTP 200 with {"status":"success"} Issue: Message shows

536
gonzalor89
Mikeymike
MikeymikeChannel Explorer
asked in General Q&A
setting up whatsapp business app on iphone: Whatsapp temporariliy unavailable

Ive setup a whatsapp business account as instructed through meta. However, when i download the app on my phone, when i request a verification code, i keep getting ‘whatsapp is temporarily unavailable try again in 1 hour’ chatgpt suggests that i delete the business account in meta what to do?

8113
Mikeymike
infinitas
infinitas
asked in General Q&A
DM automation stopped suddenly

Hi group! We have been using Manychat with Instagram for a few months now to send links via DM after users comment on posts/reels/stories.All automations have suddenly stopped working.I've seen other people on the Manychat forums with the same issue, but no solutions!I've tried all troubleshooting recommendations on their documentation pages and internal help tool, to no avail.Anyone ever solved this issue here? Any tips?We are at our wits' end and losing leads despite being paying customers! Also no response from support on our ticket yet...

70
infinitas
dr.mitchisrael
dr.mitchisraelUp-and-Comer
asked in General Q&A
Instagram Comment Automation not working on Pro account

I have used Manychat for years now with no issues but I recently set up a new automation and it isn’t working. Here’s what I’ve tried so far:Go through Manychat troubleshooting blog Remove facebook account and reconnect Remove Manychat business integration in personal facebook account and reconnect Refresh Permissions 100xNow I’ve getting this message when I try to refresh permissions. Please advise! 

442
Thegloryrevival
RobOba
RobObaUp-and-Comer
asked in General Q&A
userFields not saving last user input

Hello I am working on a very simple workflow, just testing how userFields work.I made a new User Field, named it userInput.. I then set this userInput to the {Last Text Input} But when I do a request It comes up EMPTY… I tested this: instead of putting userInput i just put in “Test”, this works.. but userInput does not save the last message and comes up Blank, why is this? 

121
rogerioaraujo
Samantha Wong
Samantha WongChannel Explorer
asked in General Q&A
Set up External Request

Hi guys, I was trying to set up an External Request to create a payment link in a payment gatewayI tried it using Postman and was successful. But I can’t do it on ManyChat. Please look at my screenshots, did I do anything wrong? Please guide me   

111
rogerioaraujo
Community Terms & ConditionsCookie settings