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Hi, I’m having an issue with an Instagram Post/Reel Comments automation.The automation is connected to one specific Instagram post and the trigger keyword is COUPON. Several different users have commented COUPON on the post, but ManyChat only shows 1 unique contact and only that one person received the first private DM.I have already checked the following:The automation is LIVEThe trigger is connected to the correct specific postThe keyword is COUPONThe first message is set to Send as Private ReplyI tested with a completely fresh Instagram account that had never commented before, but it still did not receive the first DMInstagram message access/connected tools are enabledI refreshed Instagram permissions in ManyChatI disabled conflicting/old automationsI found and disabled ManyChat AI auto-replies that were previously sending an old 20% offerCould this be an Instagram/Meta API issue where the comment events are not being passed to ManyChat? Is there anything else I should check on the

hi i am a content creator using manychat for comment-dm with my followers but i found out that its not safe and could harm your instagram account...my dm have been restricted for 30 days and all my bussiness goes down and i tried erveyway to remove the restriction but nothing worked

MorningI am having trouble connecting my account to HubSpot and MailChimp. Can someone pls help me understand; in simple terms?What does this mean?Step 2Set Email Field What email address are they asking for?

Hi everyone!I have an active automation in Manychat where I use the WhatsApp ID ({{wa_id}}) as a variable to trigger other actions.I’ve noticed that, with the recent WhatsApp changes, some contacts are now coming through with their username/profile name instead of their phone number.When the wa_id contains a phone number, the variable is saved correctly. However, when it contains a username, the value is not saved properly. In that case, the variable is saved literally as:{{wa_id}}instead of storing the actual username received.This is affecting some of my automations because they rely on this value to work correctly.I’d like to know if this is a current Manychat limitation or bug that needs to be fixed, or if, due to these WhatsApp changes, I should be using a different variable or adjusting my automation in some way.Has anyone else experienced this issue?

Just enabled Manychats for instagram, but for some user when they comment down the post, the automations message doesn’t trigger. Some account works, some doesn’t. Any idea why guys? note: Already refreshed my instagram permissions 2 times.

This was working fine a few days ago but now when I Preview the Automation for Facebook Messenger I only get past the first questions and then it just hangs and does not advance. I have refreshed Facebook permissions and no change, and have also checked that the automation is published and live. See screenshot. I have to believe it has something to do with Facebook since this automation worked fine the other day. Any help is appreciated!! 

Hi Everyone!A quick question about whatsapp and pricing plans.Does the Active Contacts limit included in the plan count WhatsApp contacts as well, or only Messenger / Instagram / other channels?Specifically:1. If the same person contacts me on Instagram and on WhatsApp, are they counted once or twice?2. Is a WhatsApp contact counted as "active" only when they interact within the billing month, or as soon as they are in my audience?3. Do WhatsApp contacts I import (rather than ones who message me first) count towards the limit?I'm already using Manychat for Facebook and Instagram and I'm evaluating whether to move my WhatsApp automation over as well, so I need to understand whether that would push me over the included threshold.Thanks!

Hi everyone,I am building an Instagram comment automation: one automation, triggered on anypost or reel, with a list of keywords. When someone comments, I want the flow tocall my own server with "Make an external request" and get back a link thatdepends on which reel was commented on, because each reel offers a differentresource.Two questions:1. Is the ID of the post or reel that triggered the flow available as a variable   that I can include in the external request?2. Is the text of the comment available the same way?Thanks a lot.

Trying to get my Instagram Professional account connected and I keep hitting this Meta error:"Your account's future activity history off Meta technologies is currently turned off."The frustrating part: the "Connect future activity" setting this error points to seems to be gone since Meta's June 9 update. There's a new one now called "Activity from other businesses," and I already set it to Allow, but the error still won't go away. Feels like there's no actual toggle left to fix it.Is anyone else running into this after the June update? And has anyone found a workaround that actually clears it? Kind of stuck here and would appreciate any pointers.

ya vi este mismo problema en la comunidad y no encuentro solución, solo unas respuestas de AI que no sirven para nada.al momento de vincular Facebook messenger en mi cuenta PRO, se crea de inmediato una cuenta de Manychat y me saca de mi cuenta pro y se abre la nueva cuenta.no puedo vincular messenger porque ese mail esta ya vinculado a otra cuenta de Manychat y automáticamente me cambia de cuenta.porfavor necesito ayuda humana, he enviado muchos mail y estoy PERDIENDO CLIENTES IMPORTANTES POR ESTE PROBLEMA. Gracias.

Hello Manychat team,Please escalate support ticket #548832 to the WhatsApp/Billing technical team. Our production WhatsApp number cannot be onboarded to a new official coexistence provider because an orphaned Manychat association remains in Meta's backend.Current state:- The WhatsApp channel is already deactivated in Manychat and Manychat only shows the Connect button.- Manychat has been removed as a connected app and partner in Meta.- Meta shows zero visible partners on the WABA.- Meta Billing Hub still shows “Allocated from: Manychat” with status “Access removed.”- In the WhatsApp Business app, Settings > Account > Business Platform shows no current partner and no Disconnect option; it only offers the QR connection screen.- Meta Embedded Signup returns error #2655093 saying the WhatsApp Business account is already shared with a partner.- WhatsApp Support ticket #939551469170005 has already been transferred to their specialized team.The standard UI removal steps have been comple

I have it set it up to say hi, send a message, then send a free resource. It says Live and has been live for 3 days. Since sending I have recieved 25 new followers but no messages have been sent. I checked by following myself from a different account and I can confirm i didn’t receive the flow. Any Ideas?

Hola a todos. No puedo obtener la fecha de cumpleaños de los usuarios por instagram, El calendario no funciona. Alguno sabe como lo puedo resolver?

  SERIOUS ERROR: ManyChat is sending messages to everyone even though I didn't mention a keyword that would necessarily trigger an automation. I've tried everything for months, but I just can't figure it out. I've already tried the usual things, like checking to see if there's an automation that says “next post” or a general one that triggers every time someone says “word.” Please help!   ERROR GRAVE: manychat dispara a todo el mundo aunque no comenté una palabra clave que activé necesariamente una automatización? intenté de todo hace meses pero nunca puedo resolverlo. ya intenté lo típico, como por ejemplo revisar si hay alguna automatización que diga "siguiente publicación" o una general que active cada vez que la persona dice "palabra". ayuda por favor   

Currently for the CAPI to work properly, we need to ad CTWA trigger for every single ad we use on our campaigns. This is simply not sustaible at scale, what happen when we use dozens of ads per campaign, adding more variations and angles every day or week.I’ve seen in other competitors that this is not the case, CAPI works just fine with leads coming from ads. Having no need to add a CTWA trigger to get workflow working as expected.Please, we need ASAP. It’s vital in the new age of Meta Ads.

I’ve tried everything for weeks now and can’t get my Credit Line approved. I will post all the screenshots from both, my Meta platform as well as Manychat. My only interest in Manychat for now is to be able to send Whatsapp messages in big quantities. PLEEEEASE HELP ME!! It’s been 2 weeks now speaking to support and no success. Txs  (eu falo portugues tambem) PS: tenho 2 telefones de Whatsapp business cadastrados no Meta, porem somente um esta atrelado ao Manychat (11) 92082-0777.     

I have defined a domain in manychat that was verified but i have an issue , Each email go to spam folder,How can i define it to go to my inbox ? I have defined all needed records in my domain account

Hi,I’m unable to reactivate my ManyChat Pro subscription. My previous subscription ended on June 8, 2026, and all invoices are marked as paid.When I click “Return to PRO,” I receive the following error:“Sorry, we cannot renew the subscription right now. Please contact our friendly support to proceed.”I have also tried clearing my browser cache and logging in again, but the issue remains. Could you please check my account and let me know how I can reactivate the Marketing Automation Pro plan?Thank you.

Hi everyone,I built a flow that's supposed to collect the user's phone number before sending them further messages/content. However, it seems the flow is skipping the phone number request step entirely and sending the message directly, without ever prompting the user to enter their phone number.Looking closer at the flow logic, I think I found the issue: I have a Condition step that checks "Phone# is unknown" after a "Waiting for phone from contact" action. But it looks like BOTH branches — the one where the contact never responded/phone is unknown, AND the one where the contact doesn't match any conditions — eventually merge back into the same Action step and continue into the same next automation. So contacts who never gave their phone number are being treated the same as contacts who did, and both get pushed forward into the next automation/message.Out of ~18,600 people the message was sent to, only 97 actually responded with a phone number — so this branching issue is affecting the

I'm having trouble getting my Manychat automation flow to work.Here is the context:My sales funnel follows the classic model: I sell a low-ticket product, followed by an upsell offer for customers who purchase the low-ticket product.I offer the low-ticket product to prospects through a WhatsApp approach, sending a message to the buyer immediately after the purchase is confirmed. The idea is to use the Manychat platform for this purpose.To receive the webhook from my sales platform, I use the Make automation platform (make.com).My Make automation flow is set up as follows: The sales platform sends a webhook to Make; Make receives the webhook via URL and passes the information to the Manychat Create Subscriber module within Make. The phone number and WhatsApp information are passed in order to create the contact in Manychat; From the Create Subscriber module, the flow continues to the Send a Flow module. The Subscriber ID and the ID of the automation to be triggered are passed here.