Ask the community

Hi!I’m new to this and I want to set up a giveaway automation. I used the preset Giveaway option and the condition set to make sure nobody can enter twice seems wrong to me. Once someone confirm their entry, They get tagged “started_giveaway”.So to me on the condition module it should be set to TAG is NOT “started_giveaway” so new entrants would go the green way YES and people who are tagged with “started_giveaway” would be NO and get a different message.The preset as shown below seems wrong to me. What am I misunderstanding?  

Hi Manychat’s Team, i want send to my customers link that connect their Instagram accounts to my Manychat profile. How do it?

Hi, we have a problem with our account becouse the “account status” in our Whatsapp page on manychat panel is still “Pending” after about 2 weeks.On Meta, our Business account is under restriction but the only thing that we do was to do the onboarding of a new number from manychat.How can we manage to resolve this problem and finally start to use our number?Thanks a lot!

Hello, As can be seen above, I have a Messenger Automation live that has “0” Runs. Users are commenting the correct Keywords and are receiving the auto-reply comment but are not receiving the DM in Messenger. This has happened for several of my previous Automations with the same set up. This has only started happening in the last few weeks. Prior to this, the same set up was working fine. Any idea what might be causing this issue? Some things that may be useful to know: I refreshed permissions for FB after this went live but it didn’t have an effect. Instagram Automations of the same type are working fine without issue. I do delete my all my contacts on a regular basis.After refreshing my permissions I now have the below error message pop up but sure if relevant. I tried to address this following the instructions but was unable to do so. “Your Facebook Conversions API (CAPI) integration has been disconnected. To keep your data flowing, please reconnect it manually.”Thanks a million :)A

Would be good to have it sooner. I have so much to do with it.

This would be helpful

Hi everyone,I’m experiencing an issue with the Gallery block in ManyChat on Instagram DM. In the flow preview inside ManyChat, everything looks correct: I can see two cards side by side in the gallery. However, when I test it on my own phone (Instagram DM), only the first card is visible. The second card never appears, and there is no swipe option. What I’ve already tried: Made sure both cards are inside the same Gallery block. Each card has a title, subtitle, image, and at least one button. Reduced the text length in titles and descriptions to avoid character limits. Used images with the recommended size (square 1080×1080). Tested with different links (shorter links as well). Refreshed permissions between Instagram and ManyChat. Checked Instagram account type (it is set as a Business account). But the problem persists: Preview shows 2 cards, Instagram DM only shows 1 card.Has anyone else run into this? Is this a known limitation of Instagram DM? Do I need to change any

My client asked me a messy request, fine. So I need to duplicate an automation and I already know about the option.But duplicating an automation only creates an empty shell! I have two dozen bubbles/cards/whatever and only the trigger and first bubble appear in the “duplicate”. This needs to be fixed!

As the title says, im unable to remove telegram bot from account. I have admin role (not owner), but the “remove” button isnt there for me. Then i created a second account, added a telegram bot and the button to remove does show up, but in the account i need to remove its just not showing. Me or even the person who created the connection cant see the button (we both have Admin role). What can I do? I need to solve this problem please help.

I couldnot remove Telegram bot on manychat, there isnot ant buttons to remove, how can I do it?

Hi manychat communityI am having an issue with some of my flows where the public reply to comments is not appearing. The setup is shown below so it should work on all posts after they comment either Timing or Pluto. I have 3 posts in total where I want this flow to work on. All of them mention the CTA of “Timing” in the video and are getting replies:For example in video one it seems to work fine: In Videos 2 and 3 however it seems to not be responding. Any reason why this is the case?   

Hi,I have setup manychat autmation ‘Auto-DM from Comments’ for a reel and it works perfectly fine. However, the automation doesn’t work at all when the reel is boosted. How to fix this?P.S. I noted that meta creates a different reel ID for the boosted reel and perhaps that’s why manychat is unable to apply automation to it.. but at the same time, in Manychat’s documentation, it is written that it does work for boosted content. 

If I only create the ad on Facebook and Instagram, does the automation work for the comments on the post, or do I have to create the post on Facebook and Instagram and then create the ad for the post?

Good evening. I'd just like to know specifically what the consequences of the "Delete WhatsApp account from ManyChat" button are. I've received support information and research, but nothing is conclusive or straightforward.I need to know if:Selecting this button will erase the ManyChat message history and contacts, and free up this number for use in any other meta developers app. I say this because I need to free up this number, but I want to have the history and contacts saved in ManyChat so I can still consult them when needed.

I’m building a system in ManyChat where multiple live agents share conversations, but each agent can only handle one active chat at a time. Instead of relying on math operations or agents manually flipping their status, I’m using global bot fields as “slots” — for example, A_Slot_Free, B_Slot_Free, C_Slot_Free. When a user asks to talk to a human, the bot checks which slot is available, assigns the chat to that agent, and flips the slot to “false” so nobody else gets routed there. When the conversation ends or escalates, the bot flips the slot back to “true,” making the agent available again. Since I don’t have enough resource to purchase the inbox subscription, is there other way to solve this predicament.

HiWe just created an IG automation to send a link to a file (hosted on Dropbox) if anyone replies to a post with a trigger word. It works in that the reply DM is sent, but clicking on the button brings up a screen that has the “Redirecting” message, and nothing more happens. The bottom of the screen says “You’re being redirected to … [url of file]” so I can click on the URL to get to the file, but … shouldn’t the “Redirecting” screen actually go away at some point and redirect itself?Thanks!

Hello,I am from Iran and I am trying to activate the Trillion / VIP plan. However, I receive an error saying that my card is not accepted (I only have Iranian bank cards).Could you please let me know what payment options are available for users in Iran? Do you offer local resellers, vouchers, or any alternative methods of payment that I can use to activate my subscription? Thank you very much for your support. Best regards,Koohyar.rice 

Hi guys, How to get coupon?

I'm experiencing instabilities in the live chat and don't know where to ask for quick support.On the status page https://status.manychat.com/ there's a button to report a problem, but it takes you to a page for asking questions.I need to know where to report a problem where we need quick solutions. Like me, many people use Manychat for support on WhatsApp and other channels. If it's down or unstable, we lose our support flow.I'd appreciate it if you could check and let me know where I can quickly report a problem.Thank you.

I’ve searched posts on here and have not found the issue I am experiencing.   I have a trigger set up to send a reply as private with a button to press that gives permission to continue.  I’m using an Android phone to test.  I comment on an IG account with the trigger word.  The message comes back to my DM displaying the button just fine.  Pressing the button just echoes back and does not continue the automation.  I have tried with a direct button and as a quick reply.  I’ve gone through all the troubleshooting, permissions, refreshing connections, removing MC and re-adding.   

Como atribuir automaticamente ao primeiro atendente que adicionar a tag a um cliente? hoje eu tenho essa automação em anexo porém a conversa acaba sendo atribuída a segunda pessoa que adiciona a tag muita das vezes acontece isso  

Hi everyone,I'm trying to better understand how ManyChat counts contacts and how to manage my contact limit more effectively. I have a few questions: 1. How exactly are contacts counted? I deleted all my contacts and disabled all my flows, but I'm still seeing new contacts being added to my count whenever someone messages me on Facebook. Is this expected behavior? Does ManyChat automatically count anyone who sends a DM, even without active automations? 2. Contact cleanup automation: Is there a way to set up automatic rules or filters that periodically remove contacts who haven't engaged in X days? Or do I need to manually delete inactive contacts regularly? I'm trying to stay on the free plan while keeping my list clean and engaged, so any tips or clarification would be really helpful!Thanks in advance!

Hey everyone! 👋I’m totally new to this world and spent the last few days building an automation in Manychat using a webhook to Make, so that I can send messages into a Telegram group.Quick backstory:We run a thrift shop, and whenever we post new stock on Instagram Stories, people either reply to reserve items or order directly for delivery. My idea was to create a chatbot that gets triggered when someone replies to a story → collects their info → and then sends it into our team’s Telegram group, so we can confirm whether the item is available or not.I almost have it working, but here’s the problem: when the requests show up in Telegram, there’s no way to tell which story/item the person is actually talking about. Ideally, I’d love to include the picture from the original Insta story in the Telegram message, so our team can instantly see what item the request is about.I’ve already spent hours trying (chatgpt, tutorials, videos, etc.), and I feel like I’m really close but also about to