Ask and troubleshoot

Hola, tengo un problema con el número de contactos activos del plan gratuito. Se supone que cuando se termina el ciclo, se vuelve a reiniciar el contador, pero en mi caso no es así. Le he preguntado al chatbot, pero no me soluciona nada, y no me puede pasar con un agente humano. Sabríais decirme si a alguien le ha pasado lo mismo? gracias 

I have tried several differnt days to connect the “Hi to New Subscriber” feature.  I have a yellow text box that says, “Unavaliable for Now” To Use this automation, you need to update Instagram permissions. When I click the link, it update permissions…  I click the “update permissions” button and I get a box to select the busniss asset to share with Manychat. There are two drop downs - one for Business Portlio - It’s greyed out and I can’t select it.  The Instagram box doesn’t have anything under it. There are two round buttons on the side that Asset Selection that is half filled in, and one underneath that say  Permissoin Confirmation. When I click Permission Selection there is a bunch of stuff and a save button. When I select Save, I get, “Could not connect ManyChat. You may not be connected to netowrk (I am) or we could not establish a connection with our server. (I cleared the cache as suggested by the bot) Check your connection and try again later.  My internt connection is fine. 

Hi ManyChat Team,I've set up "Say hi to new followers" (Follow to DM) for my Instagram account (@deepplanedoc) and linked it to a custom automation flow ("Untitled") via Settings → Instagram → Say hi to new followers → Select Existing.The setup shows correctly: "Send Untitled" is displayed, and the automation status is "LIVE". However, the "Runs" count stays at 0, even after genuine new followers (accounts that have never interacted with @deepplanedoc before, no prior messages, no prior follow) followed the account.For comparison: other automations on the same account, such as Comment-to-DM triggers on Reels, work without any issues. So the general connection between my Instagram account and ManyChat is working correctly, it's specifically the Follow to DM trigger that doesn't seem to fire.Could you please check:Whether my Instagram account is currently eligible for the Follow to DM beta feature Whether there are any known issues affecting this trigger right now Whether the connection/

Hi,I’ve made an automation where people leave their e-mailaddress and first name and Manychat automatically adds them to Kit. But for some reason it won’t add their First Name to the Contact Data. I’m adding it manually now but that’s quite overwhelming when hundreds of people are reacting.Does somebody recognize this problem? Or is somebody using a similar automation with the difference that it works? If so - please tell me how you do it. :) Many thanks!

Hi, I need help with an Instagram Post/Reel Comments automation for @pacochasylwia.The automation is LIVE, saved and configured for a specific Instagram post with the keyword IDE.I have already checked and completed:Manychat is connected to @pacochasylwia Manychat with the ID ending in 612 is selected as the default app in Meta Conversation Routing Both Manychat partner app permissions are enabled Instagram permissions were refreshed in Manychat The trigger is active I tested with a separate Instagram account I used a fresh post that the test account had not commented on before The test comment contained the exact keyword IDEThe result is still:no automatic comment reply no DM Runs = 0This looks like the Instagram comment event is not reaching Manychat at all.Has anyone experienced this with the New Enhanced Connection? Is there anything else that needs to be enabled, or could this be a webhook/connection issue on Manychat or Meta’s side?Thank you.

I cannot get our Instagram professional account @bodycodi into my Manychataccount, and I've run out of self-service options. Hoping a staff member cancheck the server-side record.What happens- Connecting @bodycodi first showed: "바디코디 already connected to 바디코디"- I clicked "Request access" — it shows "Request Sent", but no approval ever  arrived and I cannot identify the owning workspace- After clearing everything on Meta's side (below), reconnecting now completes  with NO error at all — but no channel appears in my account. It silently  re-attaches to a workspace I cannot access.What I already checked- Logged in with Facebook, Google and email — every login shows  "You don't have a channel." (0 accounts)- Instagram > Apps and Websites (instagram.com/accounts/manage_access/):  Manychat is NOT listed- Facebook > Business Integrations: I found Manychat and REMOVED it- Instagram > Message controls > Connected tools: nothing left to revoke- Searched all our company inboxes for Ma

Hi everyone,I’m running into an issue with my ManyChat-to-MailerLite integration and could really use some help.The Setup: Trigger: Instagram User comments a specific keyword, e.g., "Fix" Flow: An automatic DM is triggered asking the user for their email address. Action: The email is successfully captured in ManyChat, and an action is set to send that email data directly to MailerLite. The Problem: Everything was working perfectly for the first 135 commenters, but then it suddenly stopped. ManyChat is still successfully capturing and storing the emails. The data is just not being pushed over to MailerLite anymore. I’ve already checked my MailerLite account, and there are no issues, limits reached, or errors at that end. What I’ve Tried So Far: Refreshed the MailerLite API key. Deleted the MailerLite action from the flow and entirely recreated it. But the emails are still stuck in ManyChat and aren't moving over to MailerLite.Any advice on how to fix this is much appreciated. 

   Adjunto las capturas de pantalla de mi flujo  en Manychat, la campaña de meta, en que se estan realizando clics, pero no llega activarse el flujo. En este punto he seguido toda las recomendaciones de la documentación y sinceramente ya no se que más hacer, es mi primera vez trabajando con manychat, por lo que intuyo que debe ser alguna configuración que no estoy considerando, por lo que le pido su ayuda  o en su defecto si conocen a alguna agencia o asesor que e puedan referir 

Hi everyone, I’m hoping someone has run into this before because I’ve gone through pretty much every troubleshooting step I can find and still can’t get TikTok DMs to trigger anything in ManyChat.I have my TikTok Business account connected to ManyChat and I’m currently on the Pro trial.My main automation is extremely simple:TikTok User sends a message → Message contains keyword → TikTok sends replyThe keywords were things like website, site, scale, grow, ecom, start, and dropship.The flow is published and shows LIVE, the trigger is active, and the message step is configured correctly.So far I have tested all of the following:Confirmed TikTok DMs are set to Everyone Refreshed TikTok permissions in ManyChat multiple times Disconnected and reconnected the TikTok account twice Confirmed the correct TikTok account is connected Confirmed the automation itself is LIVE Confirmed the trigger itself is LIVE Confirmed the trigger is specifically TikTok → User sends a message Tested Message contai

I subscribed to this service Manychat so I could have it help me auto respond to comments on my Instagram and Facebook page. However, after I signed up, I noticed that the comments on the last two videos that I’ve posted are no longer showing up at all. It tells me that I have 9 comments, for instance, on this video but when I actually open the comment section 0 are visible. I logged into another instagram account I own to verify, and I also could not see any comments on those 2 posts. I also checked my last 2 posts from a friend's phone on their Instagram account, and faced the same issue where I could not see the comments. Also, the automation I created to respond to a keyword commented on those videos is not working - the trigger does not send them a DM and does not reply under their comment.I included screenshots below of how it says there are 9+ comments yet only 1 is visible.From the looks of it, this is an issue specifically with Instagram, possibly reacting to the Manychat inte

Hi all,I would like to sent a follow up message, if someone has received a link, however, has not clicked on it. Do you know how to set up this function manually in the flow? 

Hi everyone! I’m trying to understand an issue with an Instagram follower automation.We’ve gained around 4,000 new followers, but only 253 people have entered/received the automation that is supposed to trigger for new followers.I understand there may be eligibility or Instagram/ManyChat limitations, but the difference seems quite significant. Has anyone experienced something similar?I’d like to understand:Why would only a small percentage of new followers trigger the automation? Is there a specific setting or eligibility requirement I should check? Is there any way in ManyChat to see which followers were eligible, which ones triggered the automation, and why the others didn’t? Is there anything we can change to increase the percentage of new followers entering the automation?For context, we have approximately 4,000 new followers vs. 253 automation entries (~6%).Any advice on what I should check or how to troubleshoot this would be really appreciated. Thank you!

I hate that the first initial message comes with a button, it gives away that this is not a natural conversation. I want the customer to respond naturally, not hit a button is there anyway to get rid of that button?

Whenever someone DM’s me, ManyChat counts it as a Subscriber/Contact -- even though it doesnt trigger an automation…Is that how it works? Because it doesnt make sense lol

Olá, bom dia! Eu faço automação constantemente, mas nos últimos dias elas simplesmente não estão funcionando. Eu ativei váaaarias, mudei o formato, modelo… mas mesmo assim, não funcionou, os meus seguidores não recebem nada vindo da automação. Já fiz as atualizações das permissões, já removi página do facebook, já coloquei UPgrade no plano e mesmo assim não funciona.Alguém já passou por isso?

The above notification pops up but no actual message is being sent to the userIssue: Instagram automation works inconsistently. It sometimes runs correctly, but other times it doesn’t trigger at all.What happens:Sometimes the automation runs normally (DM sent, comment reply works). Other times nothing happens at all (no DM, no comment reply).Setup:Using an Instagram Post/Reel Comments trigger. Flow is published and the trigger is active. Instagram permissions were refreshed.Observation:The behavior is inconsistent across multiple test accounts. The trigger only fires once per user per post, which is a known Instagram limitation. Steps already tried:Confirmed the automation is published. Verified the trigger is active. Refreshed Instagram permissions. Tested with multiple accounts.

Hello,I’m unable to complete the payment for my Manychat subscription.When I try to pay, I receive the following message:“Something went wrong with your card. Please, check your bank payment history or try again using another card.”After that, I’m redirected back to the payment page and cannot complete the subscription payment.Could the Manychat team please check whether there is any billing restriction or payment-processing issue with my account and contact me privately to resolve it?This is urgent because I use the account for active WhatsApp automations.Thank you.

Where can I change the button text shown here? My followers are Turkish, and the word "Following" can sometimes be confusing. Can't I edit it to say whatever I want?

Hi, has anyone experienced a similar issue?My billing date arrived, ManyChat was unable to process the payment, and as a result my Pro subscription expired automatically and the account was downgraded to Free.The main problem is that I cannot complete the payment with any card. I have already tried multiple cards, different payment methods, and different browsers, but the payment continues to fail.I already opened a support ticket explaining the entire situation, but so far I have not received any response. In the meantime, my WhatsApp automations are blocked, which is directly affecting my business operations.Has anyone experienced something similar? How did you solve it? What do you recommend I do to get the case reviewed by support as soon as possible?

Hi I can't export my emails, does anyone know what's wrong?  

This is my Live clients being affected. Is there a way to get faster help?