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3985 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

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Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

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Raquel C
Manychat Team Member
T
Turbo
asked in General Q&A
Duplicate Message Issue When Triggering API in ManyChat Flows Across Sub-Accounts

Hello everyone,We are in the process of setting up automated reminders for our leads using our custom API. While doing this, we’ve encountered an issue: when we trigger our API call within a flow, the message is sent twice to the same lead, even though it should only be sent once.Our ManyChat setup consists of a single main account that contains multiple sub-accounts. Each sub-account uses a different WhatsApp number and has its own flow. However, we’ve noticed something strange: even though these flows are in separate sub-accounts, they all seem to have the same Content ID number. This might be linked to the duplicate message issue, but we’re not sure.We’re trying to understand two main things:Why are duplicate messages being sent when we call our API inside the flow?Why do different flows in different sub-accounts appear to share the same Content ID?If anyone has experienced a similar problem or knows how to resolve this, your guidance would be greatly appreciated.Thank you in advanc

10
T
manytak
manytakUp-and-Comer
asked in General Q&A
URGENT: Button Link Opens Threads App Store Page Instead of Target URL

Hi ManyChat team and community,I’ve encountered a serious issue with Instagram automation flows in ManyChat: When users click a button with a link (set to open an external URL), they are not redirected to the target website.Instead, the button click opens the Google Play Store page for the “Threads” app by Meta.  I’ve personally taken a screenshot of my own Android device showing this behavior.This is not a misconfiguration – the button is correctly set with an external URL. (Button opens external URL correctly with IOS)  I’ve received multiple complaints from followers who can’t access what I promised. Thanks for your attention!  

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aleecommerce
RAMONGT
RAMONGT
asked in General Q&A
Límite de mensajes que se pueden enviar a un lead en un día

HolaSé que cambiaron recientemente algunas políticas de uso de la mensajería en masa.Quería saber, para una misma lista de leads de la empresa, hasta cuántos mensajes de marketing se pueden enviar en el plazo de 24 horas.O no hay limitación?Gracias.

81
Fabio Gaulke
katarzyna_czernek
katarzyna_czernek
asked in General Q&A
Can’t connect my Instagram & Facebook account to ManyChat – integration seems broken

I’ve been trying to connect my Instagram and Facebook account to ManyChat, but the platform simply won’t link properly.Although ManyChat appears as a connected app in both Facebook and Instagram settings, the account doesn’t fully connect — I can’t access the automation setup screen, and the system behaves as if there’s no connection.I’ve already gone through all the available troubleshooting steps (clearing cache, switching browsers, checking permissions, reconnecting pages, logging out and back in, etc.), but nothing has worked.The Facebook Page and Instagram profile were never connected to any other ManyChat account in the past.Can you please investigate and help me finally complete the connection?

151
Fabio Gaulke
hefajj
hefajj
asked in General Q&A
Contact stopped notifications - > not able to get it back to the list

Contact stopped notifications. Sending isn't available until contact resumes them.→ user even after clicking “get updates” is not able to resubscribe.When we deleted the contact from Manychat to refresh it in Manychat database, there is still no reaction after clicking “get updates”. User tried all setting in messanger, also was clicking on our ref link to the subscription list to get back on the list, but nothing is working. Still Manychat does not see subscription

101
Fabio Gaulke
Karlie Place
Karlie Place
asked in General Q&A
Problems with the ManyChat Partner Program Application

Anyone else having trouble applying for the Partner Program Application? I fill out all fields and have doubled/triple checked and it just keeps giving me an error. The “Contact Support” field is not clickable and doesn’t work.https://dash.partnerstack.com/application?company=manychat&gref=page  

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Fabio Gaulke
LREECE111
LREECE111
asked in General Q&A
Messenger Gallery image size issues

Anyone else having issues with the gallery image sizes on mobile? Usually this happens when a Meta or iphone update happens and we just have to wait it out. Please advise if you have information. I dont want to have to go in and resize all images. 

275
Fabio Gaulke
scott
scottUp-and-Comer
posted in General Q&A
Facebook Ads option not appearing

"Facebook Ads not appearing in Automation settings even after reconnecting Facebook with full permissions."

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scott
qltjanbert
qltjanbertChannel Explorer
asked in General Q&A
https://my.manychat.com is Down!!!

Dear admin, the open site redirect site is down fix it as soon as possible it’s disrupting our business.

51
rodrigo_silvano
omersaruhan
omersaruhanUp-and-Comer
asked in General Q&A
I need to send wa message to people who comment on instagram post

Hello,I send DM to people who comment on my instagram post and ask for GSM number. Than my flow jumps to another flow to send a WhatsApp message. But it's not working. Is it possible to do such thing? Regards

303
omersaruhan
thadpole
thadpole
asked in General Q&A
My business is a service type. How to maximize the Buy Button?

Hi! I’m running a luggage storage business, and I want customers to transact via the chatbot for the entirety. However the buy button seems to be designed for retail kind of transaction. Is there a way to make it for a service type? Like if a customer wants to store a luggaged sized A by x quantity in y days?

40
thadpole
Brandon08253
Brandon08253
asked in General Q&A
Post Trigger Overlaps

I'm trying to understand how ManyChat handles overlapping Instagram triggers. Here's the situation: I have one trigger set to fire on all Instagram post comments. I have another trigger set to fire on a specific Instagram post. Both triggers use the same keyword. A user comments with that keyword on the specific post. In this case, what happens? Does ManyChat run both flows? Or does it only trigger one, and if so, which one takes priority?

30
Brandon08253
Beven
BevenUp-and-Comer
asked in General Q&A
AI Upgrade & API

Hi, ManyChat has changed so much since I last used it, but I want to know if I need my own OpenAI API key if I use the ManyChat AI upgrade, and if not, what are the limitations if any? 

92
Beven
QData
QData
asked in General Q&A
Last interaction whatsapp time showing date/time in UTC+0

I’m using the Last Interaction Whatsapp System field to send it via message to the user: But it is showing the time as if my timezone was UTC+0. It isn’t taking into account my personal timezone at all, which is configured here:  How could I fix this?

325
rodrigo_silvano
sajithmohan
sajithmohanChannel Explorer
asked in General Q&A
Facebook Lead Form + Make Integration

Hi,I was trying to integrate Facebook lead forms with ManyChat to send automated WhatsApp messages. The module Create subscriber is running successfully but the problem is that the subscriber ID on the Send a Flow module shows empty.  Can anyone help me to fix this issue? Thanks,Sajith

203
sajithmohan
Alessandro Minatti
Alessandro Minatti
asked in General Q&A
Numero Desconhecido

Não estou conseguindo criar modelos de mensagens e nem automatizar nada, dispara um erro, meu numero esta como desconhecido, alguem pode me ajudar?

120
Alessandro Minatti
NS-Inov-Digital
NS-Inov-Digital
asked in General Q&A
Issue Exporting Contacts to Google Sheet

Hi Everyone, I’ve some automations in my Social Media to deliver content when people comment to my posts or stories. But I wanted to start collect peoples contact to a Google Sheet and added a step for that. What I’ve noticed is that after running some of my automations a lot of time, my Google Sheet has only 1 contact and only the first and last name.The data I’m collecting:Frist Name Last Name Email PhoneHas anyone faced a similar issue? I was expecting that every time some triggered the automation, it would add the new user’s details to the automation.This is the example of an automation:I’ve put the Action on the beginning. Is it in the right place?Many thanks

71
Gustavo Boregio
Emma1631
Emma1631
asked in General Q&A
Double prélèvement demande de remboursement

Bonjour,Je viens de m’apercevoir que j’ai été prélevé 2 fois :le 29/06/25  Le 30/06/25Comment faire pour obtenir une vérification de mon compte et le remboursement; De mon côté il vame falloir vérifier les mois précédentes également.Je vous remercie de votre retour.Cordialement 

51
Gustavo Boregio
coachtijanadaly
coachtijanadalyUp-and-Comer
asked in General Q&A
Activecampaign integration - First name field

 I have created a manychat flow to collect emails and add a contact to AC. The firstname (or last) is not showing for AC. I have tried workarounds via chat gpt’s help to no avial. What can I do?

81
Gustavo Boregio
MENYA
MENYA
asked in General Q&A
What happens to all the templates, automations, and shortcuts if I delete a WhatsApp number and enter another?

I need to delete my current WhatsApp number that is connected to Minchat and then connect (in a way that allows the number to be both in Minchat and with me) a new number, my question is what will happen with all the automations I have already built, the WhatsApp template for which I have already received approval, and the broadcasts I have built?Will they be deleted completely?Will they remain but I will not be able to use them, or will I be able to activate them all once I have a new number?I would love to hear from anyone who knows..

121
Gustavo Boregio
Reuser8900
Reuser8900
asked in General Q&A
Help Needed – How to Send a Follow-Up Message if Button Isn’t Clicked in ManyChat

Hi everyone! 👋I’m trying to set up an Instagram flow in ManyChat where users receive a message with a “Book Stand” button. If they don’t click the button within 5 hours, I want to send them a follow-up message to check if they’re still interested.Here’s what I’ve done so far:✅ I’ve created a flow with a button labeled “Book Stand”.✅ I’ve added a Smart Delay of 5 hours to wait before sending a follow-up.❓ But I’m struggling with how to track if the user clicks the button and send the follow-up message only if they didn’t click the button.I noticed that I don’t have the “Button Clicked” condition in ManyChat, so I tried to use tags.I’ve added a tag to the button to track if the button is clicked, but I’m not sure how to set up the Condition block to check if the tag is present and send the follow-up message based on that.Could someone guide me on how to:1️⃣ Track if the button is clicked using tags.2️⃣ Send a follow-up message only if the button wasn’t clicked.I’d really appreciate any

3239
C
Orlena
OrlenaUp-and-Comer
asked in General Q&A
People having problems

I use many chat to send people to sign up for a free video. Most people access it fine but I get a steady stream of people who have problems. Including “I don’t want to open it in threads”. I don’t send them to threads. Is this IG sending them there instead of my site? Anything I can do about it? Or do I just need to accept that a percentage get glitches??

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Orlena
Homesite
HomesiteChat Surfer
asked in General Q&A
getting error message, Whatsapp not delivering template

not sending from automation. How do I fix?  

111
rogerioaraujo
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