Ask and troubleshoot

As titled. I was just simply connecting our account to FB messenger channel. Once I gave permission, ManyChats created a new account for us instead and connected the new account to FB. Now I don’t know how to delete the account and our existing account cannot connect to FB because the connection has already been used. Please help!

Hello Manychat Team!I need help recovering control of our business Instagram integration.Our Instagram account @actionpark_1legion is still connected to an old Manychat workspace called “АКТИВНИЙ ВІДПОЧИНОК • ДНІПРО”, which was managed by a former employee who is no longer reachable.I have full administrator access to the Instagram account and the Meta Business Portfolio.I have already: Tried connecting the Instagram account to my new Manychat workspace through Meta. Granted Manychat the necessary permissions. Submitted an access request, which now shows “Request Sent”. Contacted the Manychat AI support assistant, but human ticket support is unavailable on my Free plan. The account still shows “Already connected”, preventing me from setting up our Instagram automations.Could a Manychat team member please explain how I can request an ownership review and have the Instagram account disconnected from the old workspace?I am ready to provide proof of ownership through a secure, offici

It amazes me that a company known for chatbots does not have a chat integration built into their platform. I have a question that I would like to talk to an actual human being about, but I can’t find a way to do that. Can anyone point me in the right direction?

I have been trying for days to get someone to contact me! I need to enter a online call with a human being so that I can feel comfortable with dealing with manychat! 

I would like to speak to a real person of manychat, not a the bot. Do they have a phone number to speak to a representative or schedule an appointment to have a video chat?

My Instagram account (Frank Gordon, Mortgage Advisor) https://www.instagram.com/ochloans/ shows as already connected to another ManyChat account I can’t access. I’m the owner. Please disconnect it so I can connect it to my account ‘loansguy.  I have already connected my tiktok account which has the same photo and bio as the instagram account.  Instagram and TikTok also shows the same website link.

Hello! I’m in the Pro account with Instagram and I’m trying to connect my new Facebook account. After adding the Facebook account, ManyChat is treating it like a separate account and asking me to pick a new plan.It's my understanding that my current plan allows up to 3 channels.  Can you please help me? ThanksStephania 

I had tried to switch my Instagram account to Facebook AccountHowever i didn’t have any Request from Manychat Also i can’t Switch Account (it make me login repeatedly..)What should i do?  

Estou com problemas para conectar o meu canal do instagram a conta do manychat, diz que a conta já está em ou manychat, porem eu removi o meu perfil de qualquer manychat que havia sido conectado e mesmo assim, nao consigo conectar. Alguém me ajuda? Não consigo falar com o suporte

Ao renovar assinatura, tentamos cadastrar o cartão com moeda em real e o método de pagamento não foi autorizado. 1 mês depois, tentamos fazer renovação do pagamento com cartão em dólar. E a mesma mensagem apareceu. Tentamos usando google chrome e via microsoft edge. E a mesma mensagem apareceu. “Não conseguimos autenticar o método de pagamento. Escolha um método de pagamento diferente e tente novamente.”Vocês sabem sair desse looping? Como podemos resolver? Tentando a sorte abrindo um ticket com o suporte, mas demoram muito a responder.  

Estou com problemas para realizar o pagamento. Já coloquei dois cartões e eles não estão dando certo. Com outras contas está tudo certo, mas a cobrança do Manny está dando erro. Preciso resolver isso o quanto antes. Não encontrei um suporte para que eu possa conversar e resolver isso.

Hi! My Instagram email signup automation isn’t sending contacts to my Klaviyo list, even though the integration shows as connected in Manychat.Klaviyo Support checked my account and found no requests from the “ManyChat Integration 1” API key in the previous 14 days. They also said Manychat’s native Klaviyo integration uses an older API version that may not be working reliably. Some resources I’ve read recommend I try Zapier or Make instead to push the emails through. I’ve now enabled “Save email to System Field” and “Set Email Opt-In,” then tested again with a different email address. I have also set the data collection to expire in 24 days, so I know it’s not a time issue. The signups still do not reach my Klaviyo list.Please advise on what I should try! 

Hi guys,This is such a shocker from META.  Ive been running my clients Recrutiment Intake Application via WhatsApp for 3 months now.  I built my business case around all the costs and now META throws this at us.Is anyone’s business largely affected by this as well? and how are you solving it?RgdsTrey

So I have a 3 step automation where the user gotta click a button for the next step to be sent.But most of the time they dont click the second button and just type in a question or something and the flow does not deliver the last step.Anyway to have it “answered” by sending the remaining part of the flow?

Hi! I use Bitrix24 CRM, which is already connected to my Instagram and Facebook accounts.I would like to use Manychat to collect customer information through Instagram Direct and Facebook Messenger and automatically fill in custom fields in my existing Bitrix24 dealsHow can I set up this integration between Manychat and Bitrix24 so that the collected information is automatically saved in the correct existing deal, without creating duplicate deals?Could you please provide step-by-step instructions?

Hi everyone, I know that sometimes Comment Replies can be going out slower, but now DMs after somebody comments have been missing in large number of cases.Leads would comment the right keyword, for the first time on that post, all of that. Manychat permissions have also been refreshed yesterday. Does anybody else keep having that bug, and if so, I’m curious how have you been able to solve itThis is seriously impacting our business, as both this and new follower automation haven’t been working for months now

Hi,I created Comment to DM automation in Manychat but  I cannot choose it in Meta partner apps. I can only see flows  users clicks an instagram ad.I have no idea how to fix this. Can  you help me? 

Is anyone using MailChimp with ManyChat? Can you advise on the setup? It seems like MailChimp plus is added but none of the emails are flowing to MailChimp. And I don’t see the API link on MailChimp. The Support at MailChimp has recommended that I seek help with ManyChat as it’s a third-party tool and they can’t identify the issue on their side.  Just a quick background:  I’ve also create a Zap for the workflow but it’s showing an error on Zapier that email is null. However, I see that there’re users who have provided emails on the ManyChat automation.    Are you using MailChimp Plus under Apps? I don’t see ‘Integrations’ as an option in Settings. The last update on this topic was 2 years ago so I reckon some things have changed on the platform.

I created a flow to DM new followers in Tik tok a while back. Now I can’t seem to find it so I can edit. 

El dueño de una armería me consultó si le podía configurar una cuenta de manychat para su negocio de armas y municiones, está regulado y autorizado por el gobierno Argentino, con todas las habilitaciones requeridas para su venta legal, sin embargo, entiendo que sea un tópico delicado y justamente por ello está dispuesto para presentar cualquier documentación necesaria para dejar asentado su validez legal. 

Hi everyone,My Instagram @bfaconsultoresfinancieros can’t be connected to my ManyChat account (emilbaez26@gmail.com). It keeps showing “already connected / Request sent”, and my dashboard says “You don’t have a channel.”After investigating, I found the cause: the channel is linked to a different ManyChat account created under bfaredessociales@gmail.com, and that account is tied to a Facebook profile that Meta has disabled/banned, so it is completely inaccessible via login. I can’t get into it to disconnect the channel myself.I own all the legitimate assets: the Instagram @bfaconsultoresfinancieros (professional account), the Facebook Page “BFA Consultores Financieros”, and the Meta Business Portfolio “BFA Consultores” (I’m admin). I already removed ManyChat from my Meta Business Integrations and re-authorized through Meta, but the channel still won’t appear because it’s locked to the inaccessible/banned account.Could a moderator or staff please unlink/release this Instagram channel so