Skip to main content

Ask the community

Do you have a question about Manychat? Try searching here.

4083 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

16450
Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

3480
Raquel C
Manychat Team Member
mbg
mbgUp-and-Comer
asked in General Q&A
Abdi tube

abdi tube

135
mbg
Newto Manychat
Newto Manychat
asked in General Q&A
I have only worked with Manychat for a week and I have a newb and frustrating problem. Manychat has lost two updated versions of a flow I am working one, is there a way to recover?

I have only worked with Manychat for a week and I have a newb and frustrating problem.  Manychat has lost two updated versions of a flow I am working one, is there a way to recover?

51
rogerioaraujo
ayuragrowth
ayuragrowth
asked in General Q&A
Auto replying to existing dms?

Is there a way to auto respond to existing dms in my request inbox by keyword? I have a bunch of dms in my inbox with a keyword that I want to reply to with the same message containing the same link, how do I do this with many chat?

70
ayuragrowth
achan
achan
asked in General Q&A
Can I use Manychat for SMS chatbot?

I want to create an SMS chatbot for a client’s business with the following flow:Person messages number AI responds with “How can I help? 1. X 2. Y 3. Z” Person replies ‘1’ AI replies with an specific message for number 1It’s not very clear to me wether Manychat can be used for this example or not. 

71
Gustavo Boregio
Alquien Cercano
Alquien CercanoUp-and-Comer
posted in General Q&A
Message is failed to send, please contact Manychat Support

“Message is failed to send, please contact Manychat Support” I get this message when using the live chat for instagram. Whatsapp works though. None of my IG automations work, not even the menu.

51113
startingoverwithrose
Matheoz_xD
Matheoz_xDUp-and-Comer
asked in General Q&A
message is failed to send, please contact manychat support whatsapp

 Já é a quinta conta que ocorre esse bug, não há nada de errado na minha BM, nenhuma sinalização ou punição.O suporte não resolve o problema, estou pensando seriamente em migrar para outro BSP. Não posso depender dessas inconsistencias do manychat para fazer meu trabalho...

30
Matheoz_xD
nicolasp
nicolasp
asked in General Q&A
Where can I find the option to greet new followers on ManyChat?

I saw the new feature pop up earlier today, but since it wasn’t working, I deleted it and decided to start from scratch. However, it’s no longer showing up on my paid plan account.It’s weird because it’s working just fine on my other accounts. I really need to get this fixed ASAP since I’m getting a lot of new followers. I’d appreciate any help! 

121
rogerioaraujo
Z
Ziad
asked in General Q&A
Instagram DM Automation Not Replying – Steps I’ve Already Tried

Hi everyone,I’m hoping someone here has experienced this before. My Instagram Business account is connected to ManyChat and I can see new contacts appear in my Audience list when they send me a DM — but no automation replies are sent at all.Here’s everything I’ve tried so far: Tested on a new ManyChat account with a simple “send hi” flow — same result. Confirmed Instagram account is Business (not Creator/Personal). Tried with multiple external IG accounts to trigger the flow. Flow is published, trigger is a keyword, and the first step is a simple message. Checked in Live Chat — incoming DMs appear, but automation doesn’t start. Followed ManyChat support’s Instagram Automation Troubleshooting steps: Refreshed Facebook/Instagram permissions. Reset ManyChat permissions in Facebook Business Integrations. Verified messaging settings (“Allow access to messages” is ON). Checked Handover Protocol in Facebook Page settings. No age/country restrictions. Even t

241
AwaisToor
Felipe Salmona
Felipe SalmonaUp-and-Comer
asked in General Q&A
❗URGENT: Instagram account @clubesmartshoot stuck in another workspace –no support response

Hi ManyChat team and community,I’m Felipe from Social Lab Creative. I’m currently trying to connect the official Instagram account @clubesmartshoot to our ManyChat workspace, but I’m constantly getting the message:“This Instagram account is already connected to another workspace.”Over the past week, I’ve taken all necessary steps to remove the previous connection:✅ Removed the ManyChat integration from Meta Business Suite✅ Removed the app from Instagram’s authorized apps✅ Revoked permissions from Facebook Business Settings✅ Cleared caches, tried different browsers and devices✅ Created two support tickets (#356460 and #357340) — no replies after 5 days✅ Tried email contact and support chat, but the conversation closes automatically with no agent responseWe urgently need to connect this IG account to launch automated DMs tied to a campaign with paid traffic, and we’re blocked from executing critical flows.This is the ONLY official Instagram account used by our brand and there is no reaso

121
Felipe Salmona
Mikeymike
MikeymikeChannel Explorer
asked in General Q&A
setting up whatsapp business app on iphone: Whatsapp temporariliy unavailable

Ive setup a whatsapp business account as instructed through meta. However, when i download the app on my phone, when i request a verification code, i keep getting ‘whatsapp is temporarily unavailable try again in 1 hour’ chatgpt suggests that i delete the business account in meta what to do?

244
rogerioaraujo
franciscokremi
franciscokremi
asked in General Q&A
Live Chat Behavior setting missing from my account (only WhatsApp connected

¡Hola! Actualmente administro mi chatbot solo a través de WhatsApp y he notado que la opción "Comportamiento del chat en vivo" ya no está visible en mi configuración. Lo revisé en Configuración > General.Tengo un plan Pro y solo uso WhatsApp como mi canal conectado (ver captura de pantalla adjunta).¿Esta función ya no está disponible para configuraciones exclusivas de WhatsApp ?¡Cualquier ayuda sería apreciada!Gracias de antemano. 

151
rogerioaraujo
daekristofer
daekristoferUp-and-Comer
asked in General Q&A
Chatbot Confirmation Loop

Hello Everyone, Im running into an issue i hope you guys can help me with. I currently have my manychat workflow connected to n8n for an IG and WhatsApp chatbot/booking agent, everything goes well during the whole conversation and data is being passed seamlessly until the end when the customer confirms the details for the booking. N8n books the appointment and logs everything into the CRM like its suppose to but when n8n send the confirmation message, manychat does recognize it and goes into a 1 time loop where the customer has to once again confirm the action even though n8n has already completed the action and responded correctly. Ive attached an example of the conversation, n8n confirmation message (output), and my current Manychat workflow. PLEASE HELP.   

263
Gustavo Boregio
Kien
Kien
asked in General Q&A
Lỗi kết nối tin nhắn từ messenger đến Link trên máy hệ điều hành iOS

Hiện tại trong many chat, chúng tôi có cài đặt nội dung tin nhắn trả lời tự động dẫn từ messenger sang link một nền tảng khác là Zalo. Link kịch bản tin nhắn tại đây: https://app.manychat.com/fb101850757986427/cms/files/content20250730083339_707423/editHình ảnh:  Khi chúng tôi thực hiện test trên các máy thì điện thoại có hệ điều hành android vẫn kết nối qua zalo được. Riêng máy có hệ điều hành iOS thì báo lỗi, không kết nối được. Và chúng tôi đang cần tìm cách khắc phụcRất mong nhận được sự hỗ trợ khắc phục sớm từ Many Chat Xin cảm ơn, English translation:  Currently in many chat, we have set up automatic reply message content leading from messenger to link another platform, Zalo. Message script link here: https://app.manychat.com/fb101850757986427/cms/files/content20250730083339_707423/editWhen we tested on the devices, the phones with Android operating system could still connect via Zalo.Only the devices with iOS operating system reported an error, could not connect. And we are look

71
rodrigo_silvano
Jonny
JonnyUp-and-Comer
asked in General Q&A
Can anyone explain why my automation on IG does not automatically send them a DM?

I’ve set up the Manychat automation so that when they comment a specific word, they should get an automated DM with a link to my lead magnet, but loads of people have commented and not received the message. Can anyone explain why this is? Cheers

304
Jonny
Giada Vettorato
Giada Vettorato
asked in General Q&A
apply retroactively?

Hi there!I have a quick question regarding ManyChat triggers. If I activate a trigger now, will it apply retroactively to a post where I’ve already started replying manually (in comments and DMs)?Specifically, I’m wondering: will those users receive the automated message again or could it create duplicates?Thanks in advance for your help!

101
Gustavo Boregio
Christopher
Christopher
asked in General Q&A
Affiliate Program Commission Understand.

Hello Everyone, I am planning to join manychat affiliate program but before that i need to understand more how manychat affiliate works, question are below :1. Do I only earn a commission if the user signs up for the 12-month plan? If the user chooses to pay monthly (at the end of each month), will I still receive a commission?2. If a user signs up for a 12-month plan but cancels after the first month, will I still receive a commission for the first month? 3. I'm targeting live streamers as my first client segment. My goal is to automate the process where their customers—coming from Facebook, Instagram, or WhatsApp—receive a message, fill out a form, complete a purchase, and have the order details automatically sent to an Excel file with notifications. Can ManyChat handle this entire flow? 4. I plan to help clients by creating their ManyChat accounts for them. Do I still need to register them through my affiliate link to receive the commission? Or is there a way to assign their account

91
Gustavo Boregio
H
HelpmeUp-and-Comer
asked in General Q&A
[Urgent] Whatsapp automations not working

Hello  Was on vacation for 2 weeks. Came back and purchased a new phone. Transferred whatsapp over and setup a new automation for customers to text a keyword > send message back > add tag  A few contacts sent the keyword and it didn't fire so I followed the usual suspects in troubleshooting. Then I realized all of my automations are not working in whatsapp. I tried reconnecting and all kinds of stuff but I can't figure it out.  These are automations that have been working fine for almost the entire year. Please help! I am using WA business. 

436
H
Ashbaileyyy_
Ashbaileyyy_
asked in General Q&A
Adding My IG Business Account

Hi, I am trying to add my business instagram account through ManyChat but running into issues. When trying to add it, it loops me back to my personal instagram’s login. Can someone assist?

102
rodrigo_silvano
DianeBeemArtist
DianeBeemArtist
asked in General Q&A
ManyChat not working on Facebook

Signed up for the pro version, and it's not working! Working fine on Instagram, but nothing works on my Facebook page! I've done all the tasks outlined in the articles, and still nothing! Help!

91
Aafia Umair
Mikeymike
MikeymikeChannel Explorer
asked in General Q&A
unable to login with google

when i try to login with google 

144
rogerioaraujo
cxmplex
cxmplex
asked in General Q&A
DNS record for email Authentication already in use

I am already using the  s1._domainkey and s2 record names in my DNS for a different tool. Now i can not authenticate Manyachat. Is there any solution ???

71
rodrigo_silvano
roni
roniUp-and-Comer
posted in General Q&A
Unable to Receive SMS Code for WhatsApp on My Phone

Hi everyone,I recently encountered an issue with WhatsApp on my phone. I tried using the manychat but didn't find it helpful, so I decided to remove everything related to it. However, now I can't return to my WhatsApp account on my phone.The main problem I'm facing is that I'm unable to receive the SMS code required for verification. I've tried using different phone numbers, and they work fine, but when I use the same number that's associated with manychats, I don't receive the code. I keep getting an error message saying to try again in an hour.i tried deleting the app, restarting mobile, clearing cache/ I’ve already removed and deleted everything in setting, but the issue persists. Can anyone help me resolve this?Thanks in advance!

25610
Mikeymike
Arthur Richard
Arthur Richard
asked in General Q&A
Pricing conversion different on same plan with R$

Sorry if it may be obvious, im currently checking manychat prices for a client, but noticed the pricing is weirdly different. My country currency is Real (R$), and converting the  45 dollar plan to R$ it´s around R$ 252, but instead its priced at R$ 499 here.  Shouldn´t it be R$ 252? Without VPNWith VPN on "Americas" 

141
rodrigo_silvano
Community Terms & ConditionsCookie settings