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4170 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

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Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

3890
Raquel C
Manychat Team Member
theovogg
theovogg
asked in General Q&A
if user don't answer within x time, then...

hello, here i’d like to have a condition to be able to send a follow up message if the user don’t answer withing x time:i didn’t find a way to do it and it’s pretty basic, can you please help? thanks.

41
Fabio Gaulke
Shamim
ShamimUp-and-Comer
posted in General Q&A
Manychat is not sending automation messages

I have connected my Instagram page to Manychat so that I can send links when someone post any comments in reels/post. Initially it was working. But now  Manychat is not sending automation messages, if someone comment in the same post. PLEASE HELP 

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Martin09_
kayata
kayata
asked in General Q&A
Manychat for Igaming website

I would to know if there a risk of Meta ban the Facebook and Instagram pages of a igaming website? What are the best pratices for igaming to avoid getting ban?

10
kayata
Shoaib
ShoaibUp-and-Comer
asked in General Q&A
Problem: Automation Loop When I Reply Manually in ManyChat (WhatsApp)

Hi everyone 👋I’m running a WhatsApp automation with ManyChat + n8n. Everything works fine when the client sends a message — it goes to n8n, automation replies, no problem.👉 But here’s the issue:When I, as the human agent, reply manually to the client in the chat from my Phone Whatsapp, ManyChat still sends the client’s last message again through the webhook to n8n. This makes the automation think the client just sent that message again. Result → Automation replies to the old message → creating a loop and confusion. What I’ve noticed: The webhook payload shows the timestamp of the client’s last message (not my agent reply). So ManyChat is basically re-sending the last subscriber input whenever I send something. Question:👉 How can I prevent ManyChat from re-triggering the webhook when the message source is me (agent) instead of the subscriber (client)? Is there a way to filter only subscriber messages in the Flow or webhook trigger? Or a setting to pause automation when an agent

132
Shoaib
DIGIT
DIGIT
asked in General Q&A
Unable to automate two Instagram accounts

I linked two Instagram to one profile. But the second Instagram account doesn't have an automation setting. Why is that?If you set it up as the Help Center told you, the first account that was working well will have an error.

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Digitalmateus
Muhammad Qasim
Muhammad Qasim
asked in General Q&A
Billing and number of contacts

Hello ManyChat Team,I need clarification regarding how the active contacts are counted for billing purposes in my account.My Case:In the first month, around 400 people messaged me.After 3 days, I received 700 more messages from new contacts.So, total in one month = 1100 contacts.My Questions:1. Will my billing plan count all 1100 contacts in the same month (and require me to upgrade from $15 to $25 plan)?2. Or will the system only consider the active contacts of the last 30 days, meaning that when the new billing cycle starts, the old inactive contacts will not be counted again?3. In short:If I cross 500 contacts in the middle of the month, will I be immediately upgraded to the next plan?Or is the count reset after each billing cycle (so that inactive contacts are not carried forward)?Purpose:I want to understand if contacts are accumulated forever (total 1100+) or if they are recalculated monthly based only on active users. This will help me plan whether I need to move from $15 → $25

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Gustavo Boregio
Yasaminbarazande
Yasaminbarazande
asked in General Q&A
وصل شدن به اینستا

قبلا با این نرم‌افزار کار کردم و خیلی خوب بودتا اینکه رمز اینستا خودم رو عوض کردم و از اون به  بعد نتونستم به اینستا وصل بشموصل شدن به اینستا نصفه موندهچطور کامل قطع کنم اتصال به اینستارو بعد دوباره وصل بشم؟

31
Cansu
Manychat Team Member
nicolasp
nicolasp
asked in General Q&A
Where can I find the option to greet new followers on ManyChat?

I saw the new feature pop up earlier today, but since it wasn’t working, I deleted it and decided to start from scratch. However, it’s no longer showing up on my paid plan account.It’s weird because it’s working just fine on my other accounts. I really need to get this fixed ASAP since I’m getting a lot of new followers. I’d appreciate any help! 

422
HelloBronco
Abdou
Abdou
asked in General Q&A
Link instagram automation with whatsapp automation

Hey everyone! 👋I’m currently building an Instagram automation that collects user info (name and WhatsApp number) and stores it in a Google Sheet.So my goal is : Automatically send users a WhatsApp message right after they submit their info. Is there a way to link this Instagram automation directly to WhatsApp within ManyChat? Or do I need an external tool or integration to achieve this? Thanks in advance for your help. 

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Fabio Gaulke
dr kalpana aggarwal
dr kalpana aggarwal
asked in General Q&A
issue with wallet top up payments on manychat despite active subscription

We have made two payments. The first payment, which is our regular subscription, gets automatically deducted from our card that is already saved on the ManyChat platform. But when we are trying to top up the wallet with that same card, or even trying different debit or credit cards, it always shows an error saying there is a problem with the card. We have already contacted both the bank and ManyChat regarding this, but the issue is still not resolved.

121
Fabio Gaulke
UNCHILENOENBRASIL
UNCHILENOENBRASIL
asked in General Q&A
Tik Tok doesn’t appear in a web version but yes it appear in my phone version

I already updated the permissions and I can't make tik tok alstaxeca in the web version, however, it appears in my mobile phone version

71
Fabio Gaulke
Buffy
Buffy
asked in General Q&A
Is it possible to add a user?

I need my marketing manager to be able to use manychat, however I don’t want to give them my personal google login. Is there a way to either sign in by just an email and password or allow them to access another way? They are admins on the pro facebook page, but I think that would then create their own account, which would defeat the purpose of allowing me to see what they are doing.

81
Fabio Gaulke
Sofia Artesana
Sofia Artesana
asked in General Q&A
Clarification on “Data Collection Block” timeout behavior (WhatsApp numeric input)

I’d like to confirm the expected behavior of the “Data Collection Block” in a WhatsApp flow.Scenario The block collects an option (numeric input). It has a 5-minute expiration if no input is received. If the user submits an invalid value (e.g., a letter), the automation replies with the default/custom validation message and waits for the next input until the maximum number of attempts is reached. Observed behavior After an invalid input, the block appears to wait indefinitely for the next user message and does nothing else. The 5-minute expiration timer does not seem to reset after each user message. Questions Is this the intended behavior? If so, what’s the rationale? Is there a setting or recommended approach to restart the expiration timer after each user message, so the block can conclude “no response within X minutes since the last interaction”? My concern is that an user who sends one invalid response and then abandons the conversation could remain stuck, making the expir

221
Fabio Gaulke
techrosen
techrosenUp-and-Comer
posted in General Q&A
Comments not showing on my Instagram post

When someone comments on my IG post, I can’t see the comment and the automation doesn’t trigger. I’ve tried commenting from my burner account: it looks like only the person who made the comment can see it but no one else. This only happens on some posts with automation and when the comment contains the automation keyword (other comments are posted).It seems like IG flags any word that I’ve included in my CTA as spam and doesn’t show the comment for some reason. I barely get 5 comments on a post so I don’t think the problem is because of volume, I assume it’s a problem on the IG side because the automation doesn’t trigger at all.I am able to see the comments in Meta Business Suite. I created a report for IG support.Has anyone faced this and is there a fix?  

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freeedomyeardigital
kindredcolorstudio
kindredcolorstudio
asked in General Q&A
How do I set up a ManyChat website widget for Squarespace 7.1?

Hi everyone 👋I’m trying to set up a ManyChat flow to run as a website chat widget on my Squarespace 7.1 site. In my account I don’t see the old Growth Tools → Website Widget option. I do have Messenger and Instagram channels connected. My goal is for new visitors on my website to click a chat bubble or button and then be guided into my ManyChat flow. Questions: Is the correct setup now through the Messenger Welcome Message + the Facebook “Add Messenger to Website” plugin? Or is there another way to embed a ManyChat flow directly on my Squarespace site? Could anyone share the current step-by-step process for doing this? Thank you! 🙏

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Fabio Gaulke
kristenshoates
kristenshoatesUp-and-Comer
asked in General Q&A
Some SmartDelay messages not sending?

Hi everyone! I just pushed my first Manychat flow live 🙌  and am testing it in IG’s preview mode. The first part of it is working great, but I’m running into issues with the 23-hour SmartDelay. Here is a screenshot of one “branch” of my flow. If the contact clicks my scheduling link, I tag them and send a message 20 seconds later -- that SmartDelay is working. But if they don’t respond, I want to send them a message 23 hours later. That message doesn’t seem to be sending. In another part of the flow, I have something similar, except I ask for their email. In that case, I have the SmartDelay + follow-up message as a next step for everyone, whether they provide an email or not.In testing, I’m not receiving any of the messages delayed by 23 hours. Any thoughts on what I’m doing wrong? Thanks so much!

236
kristenshoates
HafizHussain
HafizHussainUp-and-Comer
asked in General Q&A
ManyChat WhatsApp Flow Not Triggering – No Support Response

Hi, my customers are sending me WhatsApp messages but they are not getting replies from the ManyChat flow. When I check my mailbox, I don’t see any new incoming messages either. I’ve also emailed support but haven’t received a response yet. Has anyone else experienced this issue or know what might be causing it?

223
rogerioaraujo
Yahya
YahyaUp-and-Comer
asked in General Q&A
Get Row to Conditional Block

Hi there hopefully some one help me for this… When I test it like inputting wrong info and it still going to message #1 but off course the custom field is empty because the last input text is not match in the data... which is supposed to be will go to my message 2 that the data is not much…Thanks in advance more power to you all...

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Gustavo Boregio
Mvrk23t
Mvrk23tUp-and-Comer
asked in General Q&A
Issues with Refresh Permissions

Here is the message that I’m getting:Channel permissions lostMessenger channel lost connection with this account. This happens if you have changed settings on the Meta side or logged out of its platform.It's easy to fix by clicking on the “Refresh Permissions”. Go through the steps and grant channel permissions to Manychat:I’ve tried numerous times and the same message comes up. I am the admin for my client and this just happened when I tried to preview on my FB page.I also have these notices as well:Some issues with account's permissions were found. Facebook page Admin has to Refresh Permissions.Refresh PermissionsYou have insufficient rights to reload the accountNot sure what is going on. Really need your help.Thanks in advance, Skip

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Cansu
Manychat Team Member
KHALEDHASSAN
KHALEDHASSANUp-and-Comer
asked in General Q&A
How to detect user’s country code and send a WhatsApp message based on their location?

I’m receiving messages from users in different countries 🌍. I’d like to set up my ManyChat flow so that when a user shares their phone number, the system can detect the country code (e.g. +971, +966, +249, etc.) and then send them a specific WhatsApp message depending on their country.👉 Is there a way to make ManyChat automatically recognize the country code in the phone number and trigger a different message for each country?Any tips, best practices, or examples would be really helpful 🙏

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KHALEDHASSAN
ScarBilt
ScarBiltUp-and-Comer
asked in General Q&A
I Need Expert Help

I have had Many chat in place for under a year. I know I am not fully optimized. I am looking for an expert to help me with this. I also have about 2,700 emails that I have acquired through my automation, but I cannot get them out. I don’t want to waste any more time by NOT having the best automation in place. Who can help me with this or recommend an expert? 

252
ScarBilt
Marius Coman
Marius Coman
asked in General Q&A
Manychat automation stops, HELP!

I implemented a flow from a templated. Tried to test it, it didn’t worked ok, after some messages it just stopped working. And now every automation i have in my account don’t work. I sent a tricket, they said is this problem: “"message": "(#230) Requires pages_messaging permission to manage the object". I refreshed permission. Did not work! Can someone help me?  

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rodrigo_silvano
tsocially
tsocially
asked in General Q&A
How do I export contacts' emails to spreadsheet

I dont see import emails on my end I’m not sure do I go inside the automations?

91
rodrigo_silvano
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