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5 days ago

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Newest first

MarinaHead of Community

posted in Watercooler community chat

Hi! Introduce yourself 👋

Hi Manychatters!A big, warm welcome to all our newest members! 🤗Please use this thread to get to know your fellow community members and introduce yourself. Share a bit about who you are, what you do, your interests, and what brings you to the Manychat Community. I’ll go first! My name is Marina, I am a Head of Community and Education here at Manychat. I’m based in Amsterdam, the Netherlands. I’m truly passionate about community building, automation and operationalisation, and educating people through effective learning strategies. When not working, I dedicate time to learning Dutch, pursuing my MBA course, or working out.I’m here to create a safe and vibrant space for all Manychat users to get together and share knowledge. Now, it’s your turn!

3405126

15 hours ago

Raquel CManychat Community Manager

posted in Watercooler community chat

Hi! I'm the Manychat's Community Manager

Hi everyone! 👋 Happy Monday! I’m excited to introduce myself: I’m Raquel, originally from Lisbon, Portugal, and now based in Amsterdam, Netherlands. I’ve recently joined Manychat as a Community Manager, working closely with @Marina. I’m passionate about creating inclusive and valuable community opportunities, and I’m excited to meet all the Manychat users! In my free time, you can find me reading in a park or making ceramics in my home studio. Feel free to get in touch with me in English or Portuguese. 🤗

84718

5 days ago

Marcin BaćkoMessage Musketeer

published in General Q&A

FAQ: All you need to know about the Manychat basics

Hello Manychat Community For some time I see there is a lot of people that are just asking for money instead of help.Of course, I helped a tons of people here for free and a lot of just paid me for my time and my knowledge even when I don't ask for that.But to the point.Here is something from me for FREE hope you like it. 1. Can I use Manychat on FB groups, Personal page, TikTok?NO, Manychat is dedicated only for:Facebook business page Instagram business or creator profile WhatsApp business - PRO ONLY Telegram - Only bot account, not a group SMS (by Twilio) - PRO ONLY All of these can be connected to 1 Manychat account 2. I got a Free account and it asked me to buy a pro but I did not reach 1000 contacts why?Manychat represents paid plans wrong on so many levels and they should fix it! HERE I will represent you what really Free account let it do.FREE:max 1000 contacts 1 Team member 4 growth tools (mean 4 automations live) 10 tags 3 keywords 2 sequences 1 Live chat seats Manychat brandi

I removed page from instagram

I accidentally removed the page from my Instagram profile and now multichat doesn't work for me, as if I didn't have it. I put it back but it still doesn't work. Does anyone know how to solve this problem?

1 hour ago

Sabu

asked in General Q&A

Validation Error: Text Exceeding 2000 Symbol Limit

Hello am encountering an error while attempting to send a message via the ManyChat API. Below are the details of the issue:Error Message:Failed to send message to ManyChat: for 1977780135 res: {"status":"error","message":"Validation error","details":{"messages":[{"message":"Wrong dynamic message format: Provided text is longer than 2000 symbols"}]}}Issue Description:The API response indicates that the message text exceeds the 2000-symbol limit.Any recommendations or best practices for splitting messages exceeding this limit.

2 hours ago

jlopesmoreira

asked in General Q&A

Botões duplicados (Mais de 5 meses sem solução)

Ao pesquisar na Internet e no Fórum oficial da Comunidade Manychat, não localizei solução definitiva para o caso.Pesquisando no ChatGPT, também fui informado do bug e não localizei informação sobre solução. Meu problema é exatamente igual a este aqui que já tem 5 meses que foi relatado no forum:Botões duplicados?! | Bate-papo de muitosQuero saber se realmente há ou não solução para o caso e como devo proceder.Estas soluções paliativas de colocar vários botões apontando pro mesmo local não são nada elegantes.Alguma solução definitiva pra este caso?

13 hours ago

DorhayakUp-and-Comer

asked in General Q&A

Hey guys, i need help

how do i stop the automation if my customer keep writing contain keywords?its looks bad.. for example hes starting with :Customer : Hello , can i get more information about your product?Manychat Start working with the automationwhen Manychat done and the customer finish everything, he asked antoher question like :Hello, can i get information about this specific product?i just put the keyword “Hello” to start the automation.now i want if there is another question starting with Hello again.. or if the automation done and he asked another question just not start the Automation from the begining, its just looks not good.how can i fix it ?someone understand what i talking about?

222

14 hours ago

Sami MahinChat Surfer

asked in General Q&A

30% off on first 3 months

Who here needs 30% off on their first three months?

16 hours ago

ericUp-and-Comer

asked in General Q&A

how send whatsapp message via manychat api

Hello everyone,I’m using code with manychat api to send messages to WhatsApp users who have replied within 24 hours. Although I’m receiving a response of {'status': 'success'}, the users are not actually receiving the messages.On the other hand, if I use the same method with a subscriber_id corresponding to a Facebook user, the messages are sent successfully.Could anyone help me figure out what might be going wrong? Thank you in advance!here is the request:https://api.manychat.com/fb/sending/sendContentpayload = { "subscriber_id": user_id, "data": { "version": "v2", "content": { "messages": [ { "type": "text", "text": message } ] } }, "message_tag": "ACCOUNT_UPDATE"}

183

23 hours ago

praneethm

posted in General Q&A

How to disable the shortened URL

how to disable the manychat shotened url in the message

Wordpress Integration? Plugin?

Help!How do I use ManyChat to generate conversations and leads on my WordPress website?I saw that FB Messenger no longer plugs direct to the website. So there has to be a dedicated plugin. I tried using a couple of third party plugins but nothing is working. Can anyone help?This just seems like a no-brainer, but no dice. Please advise.

How does ManyChat work when collecting emails?

How does ManyChat work when collecting emails? We would love to set up a funnel where “you put your best email” and our freebee will be sent straight to their email. Instead of sending them a link to sign up to our Freebee, they will automatically be opted in. Is this possible? Can this work with our platform Groove CM?

53511

1 day ago

manychatdanUp-and-Comer

asked in General Q&A

Custom Fields not reading properly

Summary of My FlowAn external request that fetches data from a Google Sheets spreadsheet and stores it as a custom field. An external request that uses the captured data to generate a response with ChatGPT.Part 1 of my flow is working as shown bewlow Part 2 of my flow presents an error when trying to pass the custom field to ChatGPT. I’ve also tested it with a third-party webhook, and it keeps returning ManyChat's internal code (cuf_XXXXX) without actually reading the data.Setups I already have:The custom field is text. The data is text and is fetched as text from Google Sheets.Here is my body code for 2nd action (manychat>chatgpt) { "model": "gpt-4o", "messages": [ { "role": "system", "content": "Você é um assistente que gera respostas humanizadas." }, { "role": "user", "content": "As ações mais próximas do seu preço mínimo no momento são essas dessa lista aqui que exportamos: {{5min}" } ]} “5min” is my customfield which I guess is “hardcoded” by

Setting up response to keyword on Instagram post

unable to delete my question but please disregard.

I'm not able to connect my Instagram to many Chat and it's sending a request to page for ownership but it's the same exact page I just changed my name, so I don't understand why it's not connecting.

2 days ago

denis_kaUp-and-Comer

asked in General Q&A

How to use array data from API request to make multiplechoice question?

Currently I’m trying to build Telegram-bot from the constructor. I do API request to one service using Action “External Request”, I get data like this: [ { "id": 1, "entities_id": 0, "is_recursive": 0, "name": "Company 1", "comment": "", "ldap_field": null, "ldap_value": null, "ldap_group_dn": null, "date_mod": "2024-01-31 16:31:44", "groups_id": 0, "completename": "Company 1", "level": 1, "ancestors_cache": "[]", "sons_cache": null, "is_requester": 1, "is_watcher": 1, "is_assign": 1, "is_task": 1, "is_notify": 1, "is_itemgroup": 1, "is_usergroup": 1, "is_manager": 1, "date_creation": "2024-01-31 16:31:44" }, { "id": 3, "entities_id": 0, "is_recursive": 0, "name": "Company 2", "comment": "", "ldap_field": null, "ldap_value": null, "ldap_group_dn": null, "da

changed Instagram name

I recently changed my Instagram name but still have the same Instagram account. So my facebook is now under new name, Instagram and stan.store link. I don’t want to lose my contacts so I really don’t want to remove my Instagram. How do I change it so it will link to my new name. Example: I was lifechangeaffiliate and changed to the_kriskonnection.

1392

2 days ago

ztsUp-and-Comer

asked in General Q&A

changed instagram username

I have recently hanged my instagram username, and no matter how many times I update permissions in manychat, or how many times I try to disconnect and reconnect manychat in my fb back end, I cannot get things working again. Can anyone help?

2 days ago

botsguyUp-and-Comer

asked in General Q&A

URGENT - Client Banned Because of The Issue The Other Day

Anyone else have this happen? My client got banned for a week because of the code sending issue. This is really bad, especially during XMAS!!! Anyone else have this happen?

How to send a message to non subcriber

Hi all!I want to create an automation so that every time a user registers for a webinar, they will get a WhatsApp message from the bot.The problem is that I cannot understand how to send a message to a non-subscriber or create an automation for adding new contacts/subscribers in ManyChat.Many thanks!

622

2 days ago

Josue CervantesUp-and-Comer

asked in General Q&A

Multiple messages in a row, automation replying to all

Hi everyone! I’ve got a problem with my automation in Manychat, I hope you could help me.When users send multiple sequential messages, the assistant only processes the first one or restarts the conversation, sending duplicate messages. Anyone knows how can I fix this error? Thank you.

517

2 days ago

SigridDabelsteinPhotoUp-and-Comer

asked in General Q&A

Cannot Connect my Instagram Account ☹️

Hi ManyChat community. I NEED HELP! I am just getting started with ManyChat, but am unable to connect both my IG & FB accounts. I have both personal and business accounts for both, and when I go to connect, only my personal accounts show up, and ManyChats is suggesting I need to switch those into business accounts….but I already HAVE business accounts. The troubleshooting & FAQ page is not helpful. 😕 UPDATE: I FINALLY FIGURED IT OUT!!!!

2 days ago

ThelazyvegancoUp-and-Comer

posted in General Q&A

My instagram wont connect even after following troubleshooting steps

I’ve seen loads of documents going through all the troubleshooting for this.My instagram is a creator account under 500k, so it is eligible.As for FB, I have my main personal profile and an added profile from my main which is the profile I will sync posting with for my insta. Manychat seemed to want a business page rather than a profile so I created one under my personal FB profile (wouldn’t let me on the other one) and have now linked my insta to that business page but I’d really rather somehow link it to the business profile rather than a page as I don’t want my personal fb friends being able to find and follow my business account as I like to keep the 2 worlds separate and I know fb pushes things out far too wide for my liking.But even with this fb page linked it still won’t come up as an option for instagram. I considered just creating another fb to log into Manychat with but every time I try to log in with FB it only lets me log in with the one I logged in with before or it goes

2128

2 days ago

allergictocats78Up-and-Comer

asked in General Q&A

Conflicting info about free plan?

Do you or do you not need a credit card for the free plan? The pricing page shows no credit card needed but the directions show that you do need one - and when I try to activate the free trial since it shows us as using 0/1000 contacts, it won’t let me without a credit card. We have one account with a paid plan and automations are fine there, but the other account with the free plan will not work account.I deleted all automations on the free plan - I had tried to set several up but was unable to make them live so they haven’t been used.Super frustrating that it’s so hard to ask manychat.

How can I activate an automation in a free plan?

How can I activate an automation in a free plan? My trigger doesn't utilize any advanced features; it's straightforward (comment “XXX” to receive the XXX link in a direct message). I was under the impression that the free plan supports up to 1000 users, but only a few people have interacted with my message on Instagram so far.I appreciate any assistance you can offer!

1585

2 days ago

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