Ask and troubleshoot

Hola a todos.Quisiera consultar si alguien ha tenido este mismo problema en ManyChat o sabe cómo solucionarlo.Tenemos varias campañas de Meta conectadas con ManyChat y, normalmente, a cada campaña le asignamos una palabra clave específica (por ejemplo: "INFORMACIÓN DEL CURSO DE TEA") para que nuestro flujo identifique correctamente de qué anuncio proviene el lead y envíe la información correspondiente.El inconveniente es que, desde hace poco, todas las campañas cambian automáticamente a la palabra clave general "¡Hola! Quiero más información.". Nosotros editamos la configuración, asignamos nuevamente la palabra clave correcta, guardamos y publicamos los cambios, pero después de un tiempo ManyChat vuelve a reemplazarla por la palabra clave general.Ya hemos intentado actualizar la configuración varias veces y el problema persiste, lo que está afectando la automatización y la correcta clasificación de nuestros leads.¿A alguien más le ha ocurrido este problema? ¿Pudieron solucionarlo? Cual

As of 9:10am today my rules stopped triggering. Attached are screenshots of the inbox view, normally on ‘new contact’ a rule fires that subscribes them to a sequence. This has stopped being triggered. Subscribing people to sequences is still working, as it every other bit of ManyChat functionality in my bot.This is happening on rules for ‘tag applied’ ‘custom field changing’ as well, literally all my rules.I have followed all troubleshooting… refreshing permissions, creating test rules, checking manychat permissions for the page… everything.Has anyone experienced this before? Any ways to get things back working? 

Hey everyone,I know that there have been some questions on how to get the “Say Hi to new followers” working but I just wanted to confirm if the template is still available. I’m new to ManuChat and I can’t see the template at all. Would there be another similar template?Thank you.

Subject: Follow to DM fires, but at a 0.6% rate — what trigger rates are others seeing?Hi all,This is not another "it doesn't trigger at all" post. Mine does trigger — just almost never — and I'd like to understand whether that's normal.Some background: I set the automation up a few months ago and it barely produced anything. I worked through everything the "Get help" chat suggested, none of it changed the outcome, and eventually I parked it. Coming back to it now with actual numbers.Numbers over the last 3 months:- 6 total triggers- ~1,000 new followers in the last month alone- Roughly a 0.6% trigger rateSetup:- Instagram Business account, 15k+ followers, region: Spain (EU)- Connected via the Unified Instagram Onboarding flow- "Say hi to new followers" LIVE the whole period, delay set to [X] minutes- Comment-to-DM and story reply automations on the same account work normallyWhat I've already tried, over several months:- Created and linked a Facebook Business Page to the account- Switc

Ao entrar na minha conta do Manychat, consegui conectar no facebook, mas da erro quando tento conectar no Instagram. Parece que o pedido foi enviado, mas não passa dessa parte. 

Hi team,I'm hitting a known blocker and need help escalating my ticket. Our production WhatsApp channel is down, so this is time-sensitive.After re-authorizing the Manychat integration in Meta to fix my Instagram connection, WhatsApp disconnected. Reconnection now fails at the final step of the wizard with "Something went wrong."Root cause (confirmed): in Meta Business Manager → Billing Hub → Credit lines, Manychat's credit line allocation shows "Access removed" but is still attached to my WABA. Meta rejects sharing a new credit line while the stale one is attached. Meta support confirmed in writing that only Manychat (the BSP) can remove this allocation — I can't delete it from my side.Already ruled out: Meta authorization is OK, no payment method on the WABA, currency USD, 2FA not involved (fails before the PIN step).Action needed: remove the stale credit line allocation and re-share Manychat's credit line with the existing WABA (not a new one).Ticket: 539380 (Pro plan).​@cata_rendon

When I use Inbox in my phone and click on the “Templates” icon, Manychat displays a list of all the available templates along with a preview of each of them, so you know what it contains.However, when you are in the Desktop, you only get a list with the names (without preview), which makes it very hard to choose the right template when you have a lot of them: Plus, when you click on one it doesn’t appear in the chat so you can verify it’s the right one before sending it. Instead, it’s sent immediately.I’m I missing something? Because the current Desktop experience is horrible.Thanks,Ángel.-

I have tried connecting my Facebook accounts (Business pages) to ManyChat. And I’m trying to post reels on FACEBOOK (not instagram). I’d like to have people comment on the Facebook reels and have an automation trigger. I have tried the “DM automation” trigger and also the “Facebook messenger” trigger and neither are working at all. Many chat doesn’t even see that there are comments.  Any suggestions?

Hi,2 questions: if a person who comments on FB post has set high privacy settings for their messenger account - will they receive an automated message instantly or do they have to grant permission for contact first?I modified the existing automation - I activated the public auto-response in Feed button in but it seems it doesn’t work - no auto-response is visible as replies to comments. Why?thanks!Karolina

Hi everyone, I have a major problem, please.My automation setup is: Facebook post -> keyword comment -> automatic Messenger message sent with a link to the website.The issue is that people seem to be receiving the message, but they aren't seeing it! It’s happened to over 40 people in just two days; only two have actually seen the message.What’s going wrong here? Is Meta "ghost-blocking" the messages?Thanks a lot for your help 😊🙏BernieKoh Samui Voyage Co Ltd 🏝️ 

Hello everyone! I need some help with a specific issue.How can I change the email I use to log in to my ManyChat account? I currently sign in with Google, but I'd like to use a different email address instead. Is that possible?

Ei! Fiz alguns testes e continuei com a mesma dúvida. Meu cartão é Elo Grafite Empresarial , de crédito , com compras internacionais habilitadas, mas o Stripe retorna apenas a mensagem "Este tipo de cartão não é aceito. Tente usar outro."Gostaria de confirmar se o problema é uma incompatibilidade do Stripe/ManyChat com esse tipo de cartão Elo Empresarial , e não há alguma configuração da minha conta ou do cartão.Caso realmente não seja compatível, você possui uma lista de bandeiras ou tipos de cartão aceitos para pagamento da assinatura?

Hola equipo de Soporte de ManyChat,Espero que se encuentren bien.Nos comunicamos con carácter de URGENCIA, ya que actualmente tenemos dos casos abiertos que llevan más de 72 horas sin gestión alguna, afectando nuestras operaciones de manera considerable:1. **Caso Crítico - Error en creación de cuenta:** La plataforma nos creó de manera incorrecta una cuenta nueva. Requerimos la corrección inmediata de este inconveniente.2. **Caso de Comisiones - PartnerSlack:** No se están viendo reflejadas las comisiones correspondientes al mes de julio en la plataforma.Agradecemos enormemente su pronta intervención y actualización sobre el estado de estos tickets, dado el tiempo de espera acumulado y el impacto generado.Quedamos a la espera de su respuesta prioritaria.Saludos cordiales,

Hi, I only have 56 total contacts, but my active contacts are already locked at 500 and my Instagram automations have completely stopped. Is there any way to manually reset my active contacts or start a new billing cycle early? Waiting until August 20 isn’t practical because my business depends on Instagram automations.

We noticed that an “Offers and announcements” message is appearing in our chatbot, even though we did not add this in our automation. Most of our customers are receiving it, and we do not want users to see information that is not part of our chatbot flow.At the moment, we are not sure where this message is coming from or how to disable it. Has anyone else experienced this issue recently, or does anyone know what might be causing it and how to turn it off? It has been happening in our chatbot over the past few days.  

The title is self explanatory. I’ve had this data collection block for months (collecting “dates” from customers) Worked just fine. Today, out of the blue, it stopped working. I even created a “test flow” to make sure the data collection wasn’t working…  Anyone else facing the same issue?

buenas necesito si alguien puede ayudarme a solucionarlo, hice una automatización en el plan gratuito, seria el primero, y me sale que tengo que pasarme al pro. Ya revisé todo. no encuentro nada mal realizado, no es mas gratuito? 

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I am told by someone who is a Meta partner that Meta has discontinued or is in the process of discontinuing the user follows me to DM automation. Can anyone at Meta confirm that this will be going away???

Hey everyone, My manychat automation stopped responding to comments about a 5 days ago. I’ve refreshed the connections and reached out to support but I’m not getting any help. They’re emailing me once a day at most with random explanations and no solution. Here’s part of the last email I received and I followed the instruction he laid out and saw that he was wrong I was able to view my IG post in incognito mode when logged out (I also used a completely different browser). Their new follower feature also is only partially working on my account and I’ve been told that’s on Meta’s end. At this point, I’m so fed up with the lack of support I’m considering using GHL or switching to REVIO.Is anyone able to help resolve this issue? hope you are doing well. After reviewing your automation and account, I’ve identified the root of the issue. The problem is that Instagram's automated systems have flagged your post as restricted, which prevents the automation from being triggered due to Instagram’

Hi everyone,I'm trying to set up an Instagram Comment Automation, but I can't get it to work.Here's what I've tested so far:Instagram Professional account ManyChat account is connected correctly DM automations work perfectly Comment automations never trigger Nothing appears in the ManyChat Logs when someone comments Tested with a native Instagram upload Tested with a Metricool upload Tested with "Any Comment" Tested with a specific keyword Tested with a specific Reel Tested with "Next Post or Reel" Tested with comments from another Instagram account (not my own) All Meta/Facebook permissions are enabledThe strange thing is that DM automations work, but comment automations never receive any events.It almost seems like ManyChat is not receiving the Instagram Comment webhook.Has anyone experienced this before?Is there a known Meta issue or is there another setting I should check?Any help would be greatly appreciated!