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The customer started responding to the chatbot successfully. However, if they use any word specified in the automation, the chatbot restarts and asks the questions again.Do I need to somehow identify that this customer has already responded?

We are on Pro plan (currently on trial end in 9 days), and inside whatsapp channel, we are getting this message:- “Wallet funds are required for sending WhatsApp messages. We recommend enabling Auto-Refill”,, as follow:-  so what this message is trying to say? do we need to pay additional fees beside the subscription to be able to send messages?Can anyone advice please? Thanks

Hi everyone, I wanted to share an experience so others can be aware and hopefully avoid a similar situation.Back in February, I hired a ManyChat agency called Monada, owned by Fabio Gaulke, to optimize flows for my business. We began communicating on February 12, and I paid $1,500 for the project.As of today, April 28th, the work has not been completed, and I have not received any response to my follow-up messages on WhatsApp since March 25th. Communication has completely stopped despite multiple attempts to reach out.The main reason I felt comfortable moving forward with this partnership was because Fabio was listed as a ManyChat moderator within this community, which led me to believe he was a trusted and vetted resource.At this point, I’ve had to hire a new expert to complete the work, meaning I’m now paying twice for the same service.I’m sharing this for transparency and to help others make informed decisions when hiring. I would also appreciat

We set the commenting trigger for our last post to be “Rolling Dube” but it’s not triggering a manychat response for all of the commenters. Some get a response but for the past few days, they haven’t been receieving a post response and DM chat. 

Hi everyone 👋I’m running into an issue with a new follower welcome automation on Instagram and I’m a bit stuck.Context: Brand new Instagram account Automation is set to LIVE in ManyChat The automation should send a message when someone follows the account I’ve tested it multiple times with different new followers The message never triggers What I’ve already verified / tried:✅ Instagram account is Professional (Creator/Business)✅ Instagram permissions are correctly enabled: Instagram → Settings and activity → Messages and story replies → Message controls → Connected tools “Allow access to messages” is ON ✅ Clicked “Update permissions” in ManyChat (Help section) ✅ Automation shows

This should be fixed ASAP.Are you guys experiencing an unsecure https:// using m.me?My QR Code and Ref URL Triggers doesn’t work because of this    

Estimado equipo de soporte de ManyChat,Me pongo en contacto con ustedes para solicitar un ajuste urgente en la modalidad de facturación de mi cuenta vinculada a este correo. Actualmente, el sistema me está intentando realizar el cobro anual, pero necesito cambiarlo a cobro mensual de manera inmediata.Como agencia, gestiono múltiples cuentas y este error en la modalidad de pago está deteniendo nuestra operatividad. Necesito solucionar esto para poder seguir escalando y vinculando más cuentas de clientes a su plataforma.Solicito de su ayuda para: Revertir o cancelar el intento de cobro anual. Habilitar la opción de suscripción mensual en mi cuenta. Quedo atento a su respuesta para proceder con el pago correcto.Cordialmente, Sebastian Bernal Jaramillo 

Hi, I’ve run into this situation and need help.My client has a newly created ManyChat account that currently has Instagram automations connected and working.Now we want to connect Messenger automations, but when we click on Messenger, we see this message:“This page was connected to Manychat by another admin. To access the account in Manychat, send a request to X.”The issue is that this person (from the previous marketing team/agency) is not responding and is not approving access.How can we solve this?That old agency is no longer connected in Meta Business Suite, and they’re also not connected to the new ManyChat account, but the system is still asking for their approval.

I have added one of my pages on many chat last March 2026Did the basic setups and paid the pro for a year. But after 4-5 days, the page suddenly disappears on my pages list.I checked the facebook page and it shows that it’s still connected on manychat. I did the basic troubleshooting and yes it still doesn’t show up.Does anyone experienced something like this too? How did you fixed it?

I want to add another IG account to my Manychat account… but the error message“Invalid Request: Invalid redirect URI.” appears…How can I add another account? 

I can't test the message facebook reply function. Please advise. It keeps showing this error and I can't fix it.

Ok guys… Pretty simple.   I am trying to setup ManyChat to do the following. (and it is sort of working already)Reply to facebook comment that someone makes by posting a new comment (CHECK!  That is working) Fire off a private message to the person that made the comment as a welcome message (CHECK!  That is working) Here is where I have a hiccup….  I don’t want it to DM message people every-time they make a comment on a post.  Many of these people comment daily or more than 1-time a day.   (FAIL…. This is not working)… It is sending a message every time someone comments on a post.As far as I can tell I added a tag to check if someone had been messaged before and if so…. do not send a message but rather add a tag to the person as a “already received message” then applied a “delay” to keep that tag on for 90 days then remove it.   See my flow below.    Tell me what I’m doing wrong…..Keep in mind.. .I’m BRAND NEW… so I may need

i have set the following 2 triggers for whatsapp:-  but currently for some users, when the user type “Hi there”, 2 duplicate messages will be sent? any advice?  when i checked the inbox, it mentioned one reply is been sent by whatsapp business app:-  

I have created a basic automation where users comment a specific word on my post and they automatically receive a DM. I’ve attached the preview flow.In the preview, everything looks fine. i had tried with Instagram preivew as well. i send the code and it’s works fine.However, when I comment the specific keyword on the reel from a different account, nothing happens no DM is sent. i removed the specific work condition and change it to any word still it didn’t work.I have tried: Using “Auto-DM links from comments” Creating the automation from scratch Refreshing permissions But still, it’s not working. Can someone please help me figure out what’s wrong?

Hello everyone,We truly appreciate your patience and thank you for bringing this to our attention.We are aware of a current issue affecting comment reply automations. Some accounts are experiencing failures specifically in the auto-response triggered under comments, and we want to make sure you have full visibility into what we know so far.Our investigation has confirmed that this behavior does not affect the delivery of Direct Messages; flows continue to run and DMs are being sent as expected. The issue is isolated to the auto-response under comments and is being actively investigated by our team.We have been able to narrow the behavior down to accounts connected through the Instagram OAuth (direct sing-up using Instagram details; w/o Business Suite). This has already been escalated to Meta, and we are working closely alongside their team as our investigation continues.We genuinely appreciate your understanding and your tr

Is it possible to use Manychat to auto-dm from keyword comments on a reel? We do this for Instagram and wanted to start using it for TikTok, but it doesn’t seem to be an option when trying to set up the automation trigger. If anyone could help, that would be great! 

Hi all! I’m seeing the new pricing on the website (“On March 2, 2026, we introduced a new pricing model with additional plans and greater flexibility for managing your subscription.”)  I took a peek at the new pricing model and I like the simplicity of the model (ManyChat pricing has always been confusing to some new clients over the years). But then I got to what is included in the Advanced Plan: Who is the Advanced plan for?The Advanced plan is a good fit for you if:You manage a very high messaging volume across multiple channels You have a larger team handling live conversations You run multichannel campaigns at scale You need 

I have verified I have a TikTok business account, but ManyChat will still not allow me to connect my TikTok. For reference: I am a new ManyChat user today who already connected Instagram successfully (with a paid ManyChat account).  The ManyChat directions seem outdated? Account settings available for me are “switch to personal account” or “switch to business account”.Thanks for your help! 

Access denied login issue:  {"0":"Access denied","state":true} tried phone, incognito etc.

within the last 2 days my ManyChat automations have not been sending anything to the DMs or responding to the comments. It's been fine up until two days ago, but even if I try to refresh permissions, nothing changes. The automations still don’t work. If anybody can please help with this, I need this resolved ASAP, as I rely on Instagram for my business.