Ask the community

https://www.loom.com/share/d6ab3097e2fb437bbf99fb3ff8df0a30Anyone know how to get around this? I can’t log into update whatever permission it wants. Is there a workaround to update it on the business suite or on instagram?​​​​​​​Thanks

HiI Is anyone else having issues with IG DM automations? My automations aren’t new, so not sure why the DMs or automated messages aren’t being sent. Thank you! 

Hi! I have several automations set to send info if someone comments with the word “plan” or “plans” but it’s sending people who comment “plant”. How do I fix that?

hi i am using the pro subscription and my contacts are less than 5k why the pricing is higher? 

I want to create a rule in automatizations but i dont see where i can create that, i was searching and it looks i have to activate rules but i dont know where, can you help me please 

Like if you have this same issue ‘cause this is extremely frustrating and I’ve seen too many posts regarding this.Other automations are working. I’ve tried refreshing permissions and tried contacting support. They have not been helpful at all. I followed support’s recommendation to the T and it still it isn’t working. And now support is just ghosting me..Terrible customer service.Anyone have any actual solutions?

I have been trying for days to get someone to contact me! I need to enter a online call with a human being so that I can feel comfortable with dealing with manychat! 

Does anyone know if this is fixed yet?  My automation was set up and working fine for a bit but then stopped.  I spoke to an agent who told me it was a problem being worked on but no updates?? Can anyone shed any light please?

For some reason OPEN AI WILL NOT RESPOND TO MY TRIGGER WORDS I SET UP EVERYTHING RIGHT AND DID TEST.  Yes I did publish both n8n and many chat and when I go to Instagram to test I get no response 

Hi Guys, Im Currently using Pro.I want to Upgrade to Business, but on website, i cant make it. anyone has the same problem?

This week I started to notice my Instagram automations only sending to people who are following me. There is no reply comment or message sent to anyone who is not following me which is where most of my comments come from. Does anyone know how to fix this ?

HiI have an issue I had not had before with smart delays.I have message sequences with several smart delays. All work but not the last. It was working but since my last update of the sequence (just message content changes) I get an error messages.I set the smart delay to 23 hours and it tells me it need to be below 24 hours (???). Even if I put one hour I get an error. Then I tried minutes and it also only accepts if it is 23 minutes or below.I really think this is some kind of glitch. It was working before without any issue. 

I am unable to upgrade my manychat from the current pack to Business… please help.. when i press get business it just refers me to the main dashboard..  

Hello! I have a client who wants to add automatic responses to the posts of the ads we are running. These are ads that lead to the website, is not for messaging. But I don't quite understand if this can be done. The “users click on an Instagram Ad” trigger doesn't seem to work for this specific case because the idea is not to take them to a chat (that's not the goal of the campaign). The idea is that if they leave a comment on the ads, an automation will open, this would be more like the “user comments on your posts or reels” trigger, but from what I can see, it doesn't work with ads because they don't appear in the feed.  Is there any way to do this? 

Please help me to solve this problem “Something went wrong. Please try again.” I already clear the cache, but it seems not working

I have a technical issue. I can't see my accounts/FB Page that i already own and manage before.. Is there any glitch or error? Also there is no automation running on my Meta Ads.Thank you.

Hi! I’ve been using Manychat for 2 weeks now and suddenly new automations are not working. I tried refreshing Instagram connection, but new automations still don’t work. All the previous ones do, however I am not able to create any new that is working. All seems fine in Manychat console but when I comment a keyword, no message is delievered. I double-checked keyword spelling and it should work on every post and reel. Any ideas what is the problem here?

I created an automation to send links in dm after commenting a certain word on reels. It works perfectly fine when someone comments organic but it doesnt work on reels that are promoted.  What is the solution to this issue?

So I set up a Manychat campaign to support a Messenger Ad I set up on Meta.  To my surprise, instead of my reader getting the Manychat, Meta sent their own generic message (which contradicts my ad) and of course they Unsubscribed. I tried to disable it but Meta wont allow me to. Manychat is basically obsolete unless I can fix this. Any suggestions?

Hey i am facing this issue for a couple of days.I have Pro plan My BM is verified connected my phone number successfully Please help me out with this.  

my process is as follow: I have a bunch of automation that are comment to dm, I duplicate the automation and attach it to my latest post,I have done that for the last couple of years from the app on my phone and never had an issue, but over the last couple of days as I click edit, update the automation to attach it to the new post, it gets created but doesn't go live. I have no way of bringing it live unless I use my laptop which is a giant pain as I have one reel/post going up every day and I’m currently not working so need to be managing it from my phone, any advice on whats going on? is there an update I’m unaware of? Ive refreshed permissions, logged in and out etc 

My “say hi to new followers” automation was working great for about a week, a few thousand sends with a good CTR. But suddenly it dropped to zero sends and I have gotten about 2000 followers with no messages sent. I tried deleting and re-creating the automation but still won’t send messages. Credentials look good and I have made no recent changes to my account.