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Hello everyone,I’m using code with manychat api to send messages to WhatsApp users who have replied within 24 hours. Although I’m receiving a response of {'status': 'success'}, the users are not actually receiving the messages.On the other hand, if I use the same method with a subscriber_id corresponding to a Facebook user, the messages are sent successfully.Could anyone help me figure out what might be going wrong? Thank you in advance!here is the request:https://api.manychat.com/fb/sending/sendContentpayload = { "subscriber_id": user_id, "data": { "version": "v2", "content": { "messages": [ { "type": "text", "text": message } ] } }, "message_tag": "ACCOUNT_UPDATE"}
Hello, I have a issue and i don’t know where to look anymore,i’m trying to send a flow to a WhatsApp subscriber but i got “400, error validation” I already try on postman, javascript and the official swagger website and i get the same error, could anyone help me :)
Today all errors are categorized as ‘Errors’ or ‘Critical’ (Critical is only when the page is disconnected or blocked, as far as I know.There are some errors that are categorized as ‘Errors’ that should not be ‘Errors’.For example, failed JSON Mapping.With more AI + Integrations we’re using External Requests more and more, and failed JSON Mappings are, in most cases, by design, and not an error at all.With all JSON Mappings categorized as errors, it becomes difficult/impossible to find true critical errors.I suggest:Re-categorizing JSON Mapping errors to ‘Warning’ or Info’ level Ability to filter Critical/Error/Warning/Info messages Keep ‘Error’ category for true errors (5xx, 4xx, invalid content, etc). Basically errors that we cannot catch in our automations using conditions/user fields. Bonus points: ability to filter by type of error.
Friends, is there a setting in Instagram to separate paid subscribers in my message inbox?What I mean is, a system that can distinguish those who have subscribed to me by paying on Instagram during the first conversation.It could also be through a different action connection, like Make.com.Does anyone have information about this?
My account was only set up for insta but my ad also shows up on FB and when people comment on FB Manychat won't work. I think may be FB uses Messenger not DM? How do I get it to work on both FB and Insta? Thank you so much in advance!
I wanted to suggest a small but impactful feature: enabling automatic synchronization for image URLs used in flows.Currently, when an image is inserted by URL, ManyChat caches it on the CDN, which means that if the image on the hosting server is updated, the change doesn’t immediately reflect in ManyChat. For businesses that frequently update creative assets (like banners or product images), this creates extra steps of versioning URLs manually (?v=2, ?v=3, etc.).It would be very helpful if ManyChat could either: Respect cache-control headers set by the hosting server, or Provide an option to force a fresh fetch of image URLs in flows. This would save time and streamline content updates for many users.Thanks for considering this suggestion, and for continuing to improve the platform!
hello, here i’d like to have a condition to be able to send a follow up message if the user don’t answer withing x time:i didn’t find a way to do it and it’s pretty basic, can you please help? thanks.
I have connected my Instagram page to Manychat so that I can send links when someone post any comments in reels/post. Initially it was working. But now Manychat is not sending automation messages, if someone comment in the same post. PLEASE HELP
I would to know if there a risk of Meta ban the Facebook and Instagram pages of a igaming website? What are the best pratices for igaming to avoid getting ban?
Hi everyone 👋I’m running a WhatsApp automation with ManyChat + n8n. Everything works fine when the client sends a message — it goes to n8n, automation replies, no problem.👉 But here’s the issue:When I, as the human agent, reply manually to the client in the chat from my Phone Whatsapp, ManyChat still sends the client’s last message again through the webhook to n8n. This makes the automation think the client just sent that message again. Result → Automation replies to the old message → creating a loop and confusion. What I’ve noticed: The webhook payload shows the timestamp of the client’s last message (not my agent reply). So ManyChat is basically re-sending the last subscriber input whenever I send something. Question:👉 How can I prevent ManyChat from re-triggering the webhook when the message source is me (agent) instead of the subscriber (client)? Is there a way to filter only subscriber messages in the Flow or webhook trigger? Or a setting to pause automation when an agent
I linked two Instagram to one profile. But the second Instagram account doesn't have an automation setting. Why is that?If you set it up as the Help Center told you, the first account that was working well will have an error.
Hello ManyChat Team,I need clarification regarding how the active contacts are counted for billing purposes in my account.My Case:In the first month, around 400 people messaged me.After 3 days, I received 700 more messages from new contacts.So, total in one month = 1100 contacts.My Questions:1. Will my billing plan count all 1100 contacts in the same month (and require me to upgrade from $15 to $25 plan)?2. Or will the system only consider the active contacts of the last 30 days, meaning that when the new billing cycle starts, the old inactive contacts will not be counted again?3. In short:If I cross 500 contacts in the middle of the month, will I be immediately upgraded to the next plan?Or is the count reset after each billing cycle (so that inactive contacts are not carried forward)?Purpose:I want to understand if contacts are accumulated forever (total 1100+) or if they are recalculated monthly based only on active users. This will help me plan whether I need to move from $15 → $25
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