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Hi all! I noticed yesterday morning that my comment stopped triggering my manychat automations-- on multiple posts so its not just one trigger keyword malfunction. I have sent in a support ticket and I have literally tried everything myself to fix this issue: refreshing permissions, disabling and reenabling… even went as far as completely disconnecting from FB and instagram and reconnecting and then refreshed permissions again and nothing has worked. Is anyone else experiencing this issue or have you recently and found a solution? Any help would be greatly appreciated! TIA
Hello, Manychat Family! We’re aware of an issue where webhooks are not being delivered for some Instagram accounts. This may cause automations to fail to trigger or stop when a button is clicked. The issue has been reported to Meta, and we’re monitoring it while awaiting their response.We’ll share updates here as soon as more information is available. Thank you for your patience. Please also check our Status Page for more info.
I’m unable to view or activate the Live Chat Analytics feature, which is described in the documentation linked below. How can I enable it?https://help.manychat.com/hc/en-us/articles/14281089062044-Live-Chat-analytics
I'm trying to connect this new automation on Instagram, but it's not working.A window pops up saying “Update your Instagram permissions to say hi to new followers.” When I click on the “Update Permissions” button, the business.facebook.com login page opens. I can't log in through Instagram; it kicks me out and says “You cannot log in to Instagram using this account.” Logging in via Facebook simply redirects me to the page I was on before.Please advise how I can grant permission and connect this automation.PS: This is a Meta company page, and I am the manager. All other Manychat features work without any problems.
I just tried using an automation for TikTok, but wanted to verify. It looks like we can’t send active links in the DMs and just have to redirect them to the link in our bio? I was trying to collect emails but I’ve been getting and error with any and all emails sending through my verified domain, which means the only other means of delivering a freebie is through the DM’s, but I can’t connect a link to a Google Doc or my Stan Store. Am I missing anything? Additionally, does ManyChat have any insight to the potential TikTok ban? I’m concerned about spending much time on my TT account if I only have 2 more weeks to use it. Thanks so much!!
I’m unable to reconnect my Instagram Business Account (@bencorde) to ManyChat because the Meta authorization page only shows the Instagram login, not the Facebook login required for the new API.Every time I click “Update your Instagram permissions to say hi to new followers,” it sends me to Meta’s “Authorization Request” screen → I log in with Instagram → and get this message:“You can’t log in with this Instagram account. Try using a Facebook account that you know is connected with this Instagram account.”I’ve tried everything — clearing cache, different browsers, devices, removing/re-adding ManyChat in Business Integrations, confirming admin access, and linking my Page + IG correctly.The issue persists because my account is still connected via the old Instagram OAuth API, which Meta deprecated in 2024.ManyChat chatbot confirmed the old API connection (ticket #399766) and said the issue needs manual migration to the Unified Instagram Onboarding Flow — but I haven’t received a response.
Gracias a todos los que se unieron a este increíble Chatter Matters con Pedro Carrillo 🎙️Durante la sesión, aprendimos cómo Roxie's Pastries: 🐾 Conectó las compras físicas con recompensas digitales instantáneas 📲 Utilizó Manychat + WhatsApp + Smart Passes para crear tarjetas de fidelidad personalizadas 🎂 Envió notificaciones push más allá de la ventana de 24 horas. 💚 Gamificó la fidelidad con un sistema de sellos digitales.El resultado: ✨ Un chatbot que ahora impulsa la retención, la recompra y la conexión emocional con los clientes.👉 Vea la grabación completa y comparta: ¿Qué idea aplicará a su negocio? 💡
Hi allMC tells us to setup CAPI so that it connects to an engagement campaign that uses ‘message destinations’https://help.manychat.com/hc/en-us/articles/14580897414300-Conversions-API-CAPI-integration MC support has confirmed to me that only engagement campaigns work (not sales or lead campaigns) My problem is that Meta support says that CAPI events will not be used as optimisation signals for an engagement campaign with message destinations (CAPI events will only be used for reporting). See 2 attached screenshotsCan somebody please tell me. Is meta support wrong? Or is it really the case that ManyChat CAPI events do not actually optimise the results of the engagement campaign?
Instagram ads are no longer clicking into the bot flow directly from ads. Even with all the correct settings and partner ads chosen.Meta has stopped the lead with a pop up screen which causes most of the leads to bail. This is costing everyone a lot of money. The IG ads used to be a single tap redirect from the ad to the flow. Now Meta is presenting the user with this: Most at this point leave the ad bc they don’t know what to do.Very few will tap on ‘message streampremiere’ which actually takes them to the bot flow.Anyone left could send a message in the blank box which also doesn’t send them to their message they just sent. It gives them a fast pop up at the bottom of their screen to view what they just sent. At that point I have to then try to prompt them with a keyword to get into the bot flow. Most don’t respond and try.All of these choices totally defeat the purpose of these efforts we are making and end up discouraging leads from completing the task. They don’t know what t
My goal is to ask the client a few questions and, depending on their answers, continue the conversation. If the client agrees to receive a gift, I want to deliver it, and if not, I want to end the conversation. Can I set up the AI bot to read the client’s messages and automatically assign the appropriate values to fields (attributes) based on their responses?
I had a simple dm automation set up and it stopped working the other day. When I test it, it works. But it isn’t triggering. I’ve tried refreshing permissions and even creating the same automation with the same keyword. I can’t get it to work.
Estou tentando usar a nova automação de "Diga ‘Oi’ para seus novos seguidoresEnvie uma mensagem de boas-vindas única quando alguém começar a te seguir" porém ao tentar usar sou informado que preciso atualizar as permissões, porém ao clicar em atualizar permissões e ser redirecionado para login na Meta simplesmente não consigo e recebo a seguinte mensagem de erro "Você não pode entrar com esta conta do Instagram Tente usar uma conta do Facebook que você sabe que está conectada a esta conta do Instagram."”Já tentei de todas as formas possíveis e é simplesmente impossível atualizar as permissões.Observação, nas configurações está assim, mas não consigo mudar "Atualmente, sua conta está vinculada via Instagram OAuth. Para acessar todas as funcionalidades, conecte-se através do Meta for Business."Preciso de ajuda urgente, alguém consegue ajudar?
Hi support/community, I am trying to impolement the DM automation for new followers, but I am constantly being asked to update permissions, it redirects me to meta and still prompts me to log in with an IG account. The whole process has been exhausting and I need to get it fixed
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