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News and announcements

Manychat general news and announcements.

  • 12 Topics
  • 23 Replies
12 Topics
Roman Raizink
Manychat Team Member
Roman RaizinkManychat Team Member
posted in News and announcements
[RESOLVED] Instagram messages deliverability issue

Hello Manychat family, Due to a Meta incident, some users may experience errors while sending and receiving messages on Instagram.We are aware of the problem and are already investigating it. We will update you on this incident once there is any news on the subject. Please check the incident on our Status Page for more info and subscribe for updates: https://status.manychat.com/cm4rsybwl000jejhtz1568myyUpdate: Meta has confirmed the incident on their Status Page: https://metastatus.com/ig-messengerUpdate 2: Meta reported that the issue should be fixed by now; we are currently monitoring the situation.

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Roman Raizink
Manychat Team Member
4 days ago
Roman Raizink
Manychat Team Member
Roman RaizinkManychat Team Member
posted in News and announcements
[RESOLVED] Elevated error rates for all Messenger, Instagram, and Whatsapp webhooks.

Hi Manychat family,We are aware of an incident affecting the deliverability of Messenger, WhatsApp, and Instagram messages, various triggers and webhooks. Meta has not confirmed the incident yet, but we are monitoring it and will update you on any developments. Please check the Manychat Status Page for more information.We understand the inconvenience this may cause and are making every effort to resolve it as quickly as possible 🙏 UPDATE: Meta has confirmed the incident. Please check Meta Status Page for more info.UPDATE 2: The issue is now solved, thank you for your patience and understanding!

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Roman Raizink
Manychat Team Member
9 days ago
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
posted in News and announcements
Manychat Community Moderator: Welcome Rodrigo!

Hi everyone! 🌻We're excited to announce ​@rodrigo_silvano  as our newest (and third!) Manychat Community Moderator!Rodrigo has been an active member of this community and with a background in customer service, he truly values this space as a place to both give and receive help.We're so excited to have him join the Community Moderator Program and to see him share his Manychat expertise with all of you!Please join us in giving Rodrigo a warm welcome! 🙌 Meet our other moderators:  

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Fabio Gaulke
14 days ago
irinaB
Manychat Team Member
irinaBManychat Team Member
posted in News and announcements
[RESOLVED] WhatsApp - Keyword Trigger may be Failing for Ad-Initiated Conversations

Hi Manychat! Update (28 Nov): This issue has been resolved We are aware of an incident affecting the deliverability of WhatsApp messages: When a conversation is initiated through an Ad on Facebook or IG, the WhatsApp Keyword Trigger does not activate as expected, preventing the Automation from starting. Users must type the keyword again to receive the message. We are continuing to work on a fix for this incident.Our development team is actively analyzing the scope and working to find a solution.We understand the inconvenience this may cause and are making every effort to resolve it as quickly as possible.Please check our Status Page for more information.

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irinaB
Manychat Team Member
23 days ago
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in News and announcements
Chatter Matters: Hear from Manychat Superstars ⭐News

Hey Manychat Community, we’ve got something exciting brewing just for YOU! 🌟We’re thrilled to announce the launch of Chatter Matters – our brand-new series dedicated to YOU, the heartbeat of our community! Every month, we’ll be rolling out the red carpet for one of our amazing super users who has mastered the art of Manychat. 👥 What’s Chatter Matters all about?It’s a chance for you to peek behind the curtain and see how our top users are crushing it. Whether it’s game-changing strategies or success stories, our super users will be here to share it all. And who knows, maybe you could be our next featured star! 🌟 🎯 Why Should You Join?Celebrate Super Users: Meet the champions among us and learn from them. Share Knowledge: Grab invaluable tips and tricks straight from the experts. Foster Engagement: Let’s get chatting, learning, and growing together! It’s not just an event; it’s a movement. Would you like to be our next Chatter Matters speaker? Tell us your story here  🎤 Kickoff Even

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Hossain Chowdhury Likhon
29 days ago
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in News and announcements
🎉 We’ve reached 10,000 community users! 🎉

We’ve officially hit  1️⃣0️⃣0️⃣0️⃣0️⃣ community users in this space, and we couldn’t be more excited! Thanks to you we’ve created a safe and welcoming space where anyone can share their ideas, ask questions and inspire each other. We have a lot more planned and we can’t wait to share it with you.  To celebrate, here’s a fun fact: If you stacked 10,000 human adults on top of each other (not that we recommend it! 😄), the tower would be about a sixth of the way to space! 👩‍🚀 Just like that towering stack, our community keeps reaching new heights, so here’s to the next 10,000 and beyond! 🎯 What would you love to see more of in our community? Share your thoughts and let’s continue to grow together! 🌟

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Hossain Chowdhury Likhon
29 days ago
Victor
Manychat Team Member
VictorManychat Team Member
posted in News and announcements
[RESOLVED] Quick Replies Not Displaying in Comment Replies (DM)

Update Oct 11: This issue has been resolved Hi Manychat family!  We’ve identified an issue on Meta’s side that’s preventing Quick Replies from showing up in Direct Messages (DM) sent as comment replies on both iOS and Android devices. The good news is that Quick Replies in regular messages are working just fine. Meta’s team is actively investigating, and we’re keeping a close eye on the situation. We’ll update you as soon as we have more information. Thank you for your patience!

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Isaac90401
1 month ago
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in News and announcements
Manychat Community Moderator: Welcome Fabio!

Hi everyone 🌞 We would like to welcome @fgaulke as our newest Manychat Community Moderator, joining Gustavo in this new community program!  Fabio has been part of our community for a while, always eager to give back by sharing his knowledge and experiences with all of us. His journey with Manychat has been inspiring, and we’re thrilled to have him on board! Based in Brazil, Fabio will support our community in various ways —whether it’s advice, providing helpful resources, or simply offering support. He’s here to help make your experience in the community even better! Let’s all give Fabio a warm welcome! 🎉 Meet our other moderator:  

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Angela Allan
2 months ago
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
posted in News and announcements
Manychat Community Moderator: Welcome Gustavo!

Hi everyone 🌞 We would like to welcome our community member @Gustavo Boregio as the first Manychat Community Moderator!  Gustavo's expertise and dedication are at the core of our community, and we’re here to acknowledge and celebrate that!  We’ve all seen his deep knowledge of Manychat when answering our user’s questions in English, Spanish or Portuguese, and we couldn’t be more excited to have Gustavo on board and be the official Manychat community moderator. Whether it’s tips, resources, or support, expect Gustavo to jump in and offer his support to the amazing Manychat community!  

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Fabio Gaulke
3 months ago
David A
Manychat Team Member
David AManychat Team Member
posted in News and announcements
📢 Calling all Manychat Agencies 📢

We’re incredibly inspired by the hard work and dedication you've poured into building your business as a Manychat Agency. Your achievements deserve a round of applause! 👏👏👏 To celebrate your success and help you gain even more clients, we want to feature your story on our website! 💰  We’re putting together a video showcasing our top agencies, and we’d love for you to be a part of it. 🎥 Would you be willing to record a short video testimonial highlighting the success you've had as a Manychat Agency? Including stats like revenue generated or the number of clients served will help you stand out! Tell us about how Manychat has changed your life.Check out this example video from Natasha Willis, owner of School of Bots, for inspiration!👉Ready to share your story? Submit your information and a link to your recorded video to this form: https://manychatsurveys.typeform.com/agency-videoIf you have any questions, don’t hesitate to reach out to david.andriate@manychat.com.We can't wait to he

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David A
Manychat Team Member
4 months ago
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
posted in News and announcements
Get Smart(er): Answering Instagram FAQs With Manychat

Hi there,  We know that as a social media creator, your Instagram inbox is most likely flooded with the same questions every day. And this is when Manychat comes in!Our amazing team has put together a great blogpost showing you that from Automated follow-ups to Conditions with its highly personalised interactions, you’ll be able to solve that , keep your audience engaged and generate more leads.  Dive into the blog here and discover how Manychat can work for you! ❓ Share with us what’s your favourite Manychat feature on Instagram!

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Raquel C
Manychat Team Member
4 months ago
Inessa Arshakian
Manychat Team Member
Inessa ArshakianManychat Team Member
posted in News and announcements
[⏸️PAUSED] IG Broadcasting Beta

:important update: ‼️ BETA is on PAUSE Dear users, unfortunately, the beta is currently on hold. Our partners at Meta have decided to pause the beta to focus on reorganization processes.If you have already been whitelisted, please feel free to continue using the feature. For those who are in the process of applying: you can still submit your application and wait for the beta to relaunch.--- To apply for the exclusive access, please follow the link: https://igbroadcasting.manychat.com/ ...and let the broadcasting revolution begin!  

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Inessa Arshakian
Manychat Team Member
10 months ago
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