Creator conversations

Hello ManyChat Community,I'm currently using the ManyChat Pro Trial and need help connecting an active Instagram ad to an automated comment-to-DM flow.Instagram account: @platinum.963Instagram Ad URL:https://www.instagram.com/p/DfeXTQkAmlJ/The ad was created directly through Meta Ads Manager and appears only as a sponsored ad (Dark Post), not on my Instagram profile.I tried using both Quick Automation and Advanced Flow Builder with the "User comments on your Post or Reel" trigger.Unfortunately, the ad doesn't appear in the available posts, and I can't find an option to manually enter its URL or Post ID.My questions: Does ManyChat support automatic DMs triggered by comments on Instagram Dark Post ads? Is there a way to connect an existing active Instagram ad using its Post ID? Can this be done without recreating the ad or losing its current performance? My goal is to automatically send real estate project details via Instagram DM whenever someone comments on this specific sponsored

Cómo puedo vicular mi perfil de creador en fb si no es una página como tal?

I’m new to ManyChat - I’ve set up my first automation on Facebook and Messenger, but the the trigger is not firing upon activation. Facebook is hiding the comments with the trigger word I’ve chosen. Any help would be really appreciated. 

Hi I’m trying to get back on manychat, as I haven’t been on there in a long while. I logged back in and it asked to verify the codes ( to prove I’m human) - which I did and I keep doing, but it never proceeds. I am sure that I see the alphabets/numbers well.  how do I rectify this so I can proceed and begin using manychat

Hi there I am BRAND NEW to manychat and the world of automation in general so sorry if this is a dumb question but I am an independent artist trying to use manychat in my sales/fan funnel, the reason I’m worried about getting banned:I have personally handwritten messages to all my followers in the past when I was starting my page up and only had about 1500 and TikTok shadowbanned me for 48 hours because they thought I was a bot account mass messaging all my followers so I guess that’s why I’m concerned but my question is now that I have a business account and manychat is actually integrated with TikTok will I not get banned for using it? Is it a case by case basis and it’s up to me to use it properly? I’m looking for guidelines on the do’s and dont’s but can’t seem to find anything other than just don’t be spammy or send mass message blasts and it feels like there isn’t a whole lot of nuance

Hey everyone!Wondering if anyone has run into this issue as well? The Manychat Team said if this post gains enough traction the product team will investigate and take action: Our Manychat overage limit was hit overnight whilst one of our posts went viral, and we weren't able to rectify the issue in time. Over 300 comments received no reply, which represented significant leads for our business. I had to manually respond to them which took over 2hrs. Many of those leads may no longer act, as the moment was lost. Our strategy was based on ManyChat working. I know ManyChat is very prompt in sending reminders when our limits are about to be hit via email, but we had no idea this post would go viral, so we didn't think we'd need to upgrade.  It would have been great to have the automation working (using overages) whilst we sorted out upgrading. For example, removing the overages limit, so we could continue being charged and the automation could continue working. Alternatively, some kind of m

 Bonjour,Je suis propriétaire du compte Instagram professionnel Hadrien Boulogne.Lorsque j'essaie de connecter mon compte Instagram à mon nouvel espace ManyChat, le message suivant apparaît : « Hadrien Boulogne déjà lié à Hadrien Boulogne ».Je n'arrive pas à accéder à l'ancien espace ManyChat auquel mon Instagram est associé.Je souhaite que vous dissociiez mon compte Instagram de cet ancien espace afin que je puisse le connecter à mon nouveau compte ManyChat.Merci de votre aide. 

This open is available on instagram DM but not in tiktok DM in the automation section. Please add it.

Decidi dar uma oportunidade ao mundo digital! Estou por lá um cantinho muito meu.  Entre opiniões sem filtros, momentos do dia a dia, humor, lifestyle e algumas verdades que às vezes ninguém quer ouvir… há um bocadinho de tudo! Estou numa fase de crescimento e gostava muito de vos ter também desse lado.  Se ainda não me seguem por lá, passem por lá e acompanhem esta aventura comigo! 🎥 Instagram: @dfilipahfortuna Um follow, uma partilha ou simplesmente a vossa presença já fazem a diferença. ✨️ E quem puder ou tiver disponibilidade gostaria de perceber o que resultou convosco no início as dificuldades que tiveram..  

Bonjourhier j’ai fait une demande car le message aux nouveaux followers ne fonctionnait pas correctement.Pour plus de 6000  nouveaux followers, seuls 97 messages avaient été envoyés.Un rafarichissement a été fait mais ça ne change rien au problème .Depuis hier seulement 4 messages de bienvenue on été envoyé.Avec le nombre de nouveaux followers que j’ai, je ne peux pas me permettre d’envoyer un message à chacun, et c’est bien pour ça que j’ai pris un abonnement payant à manychat.Merci de régler le problème rapidement, ou de me dire ce que je dois faire pour que cela fonctionne. Bien cordialement

Hey there ! I'm currently working on something around helping people turn their real-life experiences, knowledge, convictions and testimonies into books.I don't know if this is something you've ever considered, but I wanted to ask before saying more:Have you ever thought that there might be a book somewhere inside your story? ✍🏾

Good evening. I have a $95 monthly ManyChat subscription, which I pay for regularly every month. However, about 10 days ago, I noticed that, in addition to my usual monthly subscription fee, I have also been charged $0.01 for each interaction. Could you please explain what these additional charges are for? How can I fix this?

hi , I try of 10 hours and I am at a loophole I can’t get it to work . if someone can guide me through before I delete the account that will be great 

Quando cerco di collegare il profilo instagram all’account manychat in realtà non me lo collega, anche se sull’app instagram, nel portfolio di meta e nelle integrazioni app del profilo di facebook, l’app Manychat risulta rimossa. Al termine della procedura di collegamento Manychat mi chiede di switchare account o inviare una richiesta (che risulta già inviata).

Minha automação “AVALIAÇÃO” está publicada, mas aparece com 0 execuções. A palavra chega ao Direct, mas a resposta automática não é enviada. Já atualizei as permissões e recriei o fluxo. A automação “DINHEIRO” funciona. O que devo verificar?

Hi Guys! I attended all 3 webinars from Elaine and can’t find the recordings. I remember getting them in email, but still can’t find it. I came here to check, but no success. Can you guys get me the links to all three?I really want to digest about the 3 types of posts she was talking about, and want to sit with it to find out for myself how is that going to work out. Want to create vids that support all three, but mainly the first type which has lots of views so I can get reach.Thank you in advance! Cheers,Tomi

I already have a REPLY to a trigger word set up for my Reels. Will that flow fire off automatically for my Ads? OR do I have to set it up separately for replies to my Ads? Sometimes people comment under the Ad and they do not go through the landing page.  

Hello ManyChat Support,I'm experiencing an issue with both "Say Hi to New Followers" and the Follow Gate inside a Comment-to-DM automation.Before contacting support, I completed all the recommended troubleshooting steps:Reconnected Instagram using the new Unified Instagram Onboarding. Refreshed Instagram permissions successfully. Confirmed my Instagram account is a Professional account. Confirmed the automation is Live. Configured "Say Hi to New Followers" with a 5-minute delay. Waited more than 10 minutes after following.To rule out any contact or automation limitations, I also performed the following test:Created a completely new Instagram account. The account had never followed my profile before. It had never commented on any post. It had never sent me a DM. It had never received any ManyChat automation. It simply followed my Instagram account. I waited more than 10 minutes.Result: No welcome DM was sent.I also tested the Follow Gate inside a Comment-to-DM flow. After following my a

I am sending text with link, but i cannot add the line anywhere.

I'm currently the only user and the Owner of a ManyChat Free account. I want to transfer ownership to my mentor, but the Free plan only allows one user, so I can't invite him.I also can't remove myself because I'm the Owner. ManyChat's automated support says I need to upgrade to a paid plan to invite another user and transfer ownership, but human support tickets aren't available on my current plan.Has anyone successfully transferred ownership of an existing Free account without upgrading? Can the new owner retain the existing automations, contacts, and connected Instagram account?Thanks!

Hi! I have a live automation, “Follow first, then freebie,” with the trigger “User comments on any Post or Reel.” It checks if the person follows me, then sends a freebie.I also have older automations with keyword comment triggers on specific posts (for example, the keyword “secret”).When someone comments “secret,” they only get the secret specific automation’s message. The “any comment” automation doesn’t run for them - which is the follow first then freebie.Is there a way to make the follow check run without editing every other automations? 

Título: Instagram já conectado a outra conta do ManyChat — “Pedido Enviado”Olá, pessoal!Estou tentando conectar o Instagram profissional da minha agência, @brickagencia, ao ManyChat. Porém, aparece a mensagem de que a conta já está conectada à BRICK, e o botão fica como “Pedido Enviado”.Já autorizei as permissões pela Meta e tentei novamente, mas o problema continua. Não consigo identificar outra conta do ManyChat que esteja vinculada ao Instagram.O assistente de suporte informou que o atendimento humano por ticket não está disponível no meu plano.Alguém sabe como identificar a conta que mantém esse vínculo ou qual procedimento devo seguir para solicitar a liberação?Obrigado!

I’m trying a Make scenario that’s supposed to check if a contact exists, and if not - create it.It created it just find the first time, then I changed something and wanted to check again, so I deleted the contact.The problem is that now Make still finds the contact, with status “deleted”, so it won’t create a new one, but also won’t let me send anything to the contact, because of its status. I can’t change the status, because the contact doesn't show up in my “Contacts” tab.Is there a way to actually delete a contact completely, or at least restore a deleted contact?

I am trying to link Manychat (instagram, Facebook etc) to Command and I am missing a link.If you are doing it, can you show me how?THANKS FRANKMAZZUCA@kw.com