Creator conversations

Hi I don’t even know how to ask this question.I signed up with the FREE account and it gave a 14 day trial. We linked my Instagram account with this one. I talked to the person handling my social media and she suggested that we upgrade to the $14 subscription and I did. And now we are trying to link my Facebook account. The account links fine but she is having trouble adding the automation to the video. When she tries to link it takes her to the payment page. So I don’t know how or even if I need to make my payment in order for everything to work?

My “Say hi to new followers” automation is LIVE, but the “User follows your account” trigger does not fire at all.I have received multiple confirmed new followers since activation, but ManyChat still shows 0 Runs / 0 Unique Contacts.I already refreshed Instagram permissions successfully and other Instagram automations work.Can a moderator please confirm whether my Instagram account is eligible for the Follow to DM beta, or whether Meta is currently not sending follow events for my account?

cambie de numero de whatsapp porque el que configure primero era mi personal ahora quiero colocar uno nuevo

I’ve never used another email.  And my account is paid and up to date… 

Hi, Is anyone else having an issue with automation - in particular the email systems field? The person is adding the email correctly in the chat, the automation is working correctly, but the email is not populating as a system field. This is happening with all of my automations, of which were working correctly a week or so ago. Iv’e refresehed fb and ig settings, checked Kit api integration etc and also checked the correct boxes in the automation for email data field.  On another note, once this is resolved, does anyone know a simple way to go back through 100+ contacts to get their email correctly sorted and through to my kit integration?!  Thank you :)

We were using the 199$ plan and we got 2 more seats for our agents. and we reduced the package to 99$.. but manychat is trying to deduct 240$ even after the downgrade.We only need the package of 99$.  what must be done?

Automations not working for comment to dm.  

I tested this for 12 hours, I have the trial and I had to upgrade my trial unfortunately because of what happened. The problem was that the platform added 170 new contacts to my plan, but the actual number of accounts that got the message was maybe 20. I’m afraid this tool will send messages to bots, etc. Compared to the 'comment a word' automation, this feels like losing my monthly contact so fast and I went close to the limit for nothing. I regret even running it for 12 hours :( I Wonder if there is any way to repost this? Or did I just loose the contacts for non working tool? 

Qui sont ceux qui aiment les histoires en bandes dessinées ?

Hey, I’m Heather and I’m from Nova Scotia, Canada.  Happy to be here.I just started playing around with automations on TikTok.  I would love to connect with others who are using on that platform too.Thanks, Heather

안녕하세요,ManyChat의 "링크를 받기 전에 팔로우를 요청하는 DM" 기능 에 대해 질문이 있습니다 .버튼에 "팔로우" 라고만 표시됩니다. 버튼 텍스트를 "팔로우" 로 변경하거나 다른 문구로 변경할 수 있을까요 ? 설정에서 그런 옵션이 있나요?

Hi!I recently became the owner of an Instagram account, but when I try to connect it to ManyChat, I get a message saying that the account is already connected to another ManyChat workspace.Unfortunately, I no longer have contact with the previous owner and I don’t have access to that workspace.I am the current owner and administrator of the Instagram account.Is there any way for the ManyChat team to remove the old connection or transfer the Instagram account to my workspace?I can provide any verification needed to prove that I own the account.Thank you!

Facebook Messenger channel connects successfully to my Business Manager. Instagram connection consistently fails at business.facebook.com/business/loginpage/igoidc/callback with 'Sorry, something went wrong' — across Safari, Chrome, incognito, and the mobile app, with cross-site tracking disabled. This looks like the issue is isolated to the Instagram OIDC callback specifically, not general Facebook auth. I have been struggling for weeks with this. 

ok real talk. we all spend forever perfecting the welcome message and the keyword trigger… and then someone replies, doesn't buy right away, and just kinda disappears into the inbox void 😅like the automation nails its part, and then the actual selling bit is basically vibes and hoping we remember to circle back.so i'm nosy, how do you all actually run this part?do you even follow up? how many times before you call it dead? keep it inside ManyChat, or push them somewhere else? and the fun one: what's the one message that's worked way better than it had any right to? drop it, i wanna steal it 😂i'll go first, mine is embarrassingly simple: a "hey, did you still want me to send that over?" a couple days later pulls more replies than anything clever i've ever written.genuinely don't think there's one right answer here, so curious what's actually working for people.(mini disclaimer so i'm not being shady: i work on DM Tracker so i think about this stuff way too much lol. not pitching, just

Hey guys, I've build some simple automations for myself and a couple of people I know. I've managed 4 accounts in total and now I want to offer ManyChat automations as a service. Ho do I get first paying customers, when I have intermediate skills and small accounts in portfolio (2k to 12k followers)? I've noticed that advanced ManyChat automations make sense mainly for accounts with 20k+ followers. Ideally they should also use CRMs and mailing lists. But how do I get to these clients, when I still work on my credibility as a consultant? Where do I find the "early adopters", who'll take a leap of faith with me? Could you share some tips based on your experience as a consultant/agency? Appreciate it a lot! Cheers, Ivan

Hello the automatisation for new followers is not working. I have over 6000 new followers and barely 100 messages sent.what should i do ? thank you

Hello ManyChat Support,I'm experiencing an issue with both "Say Hi to New Followers" and the Follow Gate inside a Comment-to-DM automation.Before contacting support, I completed all the recommended troubleshooting steps:Reconnected Instagram using the new Unified Instagram Onboarding. Refreshed Instagram permissions successfully. Confirmed my Instagram account is a Professional account. Confirmed the automation is Live. Configured "Say Hi to New Followers" with a 5-minute delay. Waited more than 10 minutes after following.To rule out any contact or automation limitations, I also performed the following test:Created a completely new Instagram account. The account had never followed my profile before. It had never commented on any post. It had never sent me a DM. It had never received any ManyChat automation. It simply followed my Instagram account. I waited more than 10 minutes.Result: No welcome DM was sent.I also tested the Follow Gate inside a Comment-to-DM flow. After following my a

Hi everyone,I’m using a ManyChat Free account, but I’m having an issue with my automated welcome message (sending a greeting and a discount code to new followers). Even though I've set up the automation, no messages are being sent out.Here is what I’ve already tried: Checked the connection status Reconnected my account Deleted and recreated the automation flow Checked my limits (I still have 24 contacts left in my free limit) Has anyone experienced this issue before or knows how to fix it? I’d really appreciate any help!Thanks in advance!

Bonjourhier j’ai fait une demande car le message aux nouveaux followers ne fonctionnait pas correctement.Pour plus de 6000  nouveaux followers, seuls 97 messages avaient été envoyés.Un rafarichissement a été fait mais ça ne change rien au problème .Depuis hier seulement 4 messages de bienvenue on été envoyé.Avec le nombre de nouveaux followers que j’ai, je ne peux pas me permettre d’envoyer un message à chacun, et c’est bien pour ça que j’ai pris un abonnement payant à manychat.Merci de régler le problème rapidement, ou de me dire ce que je dois faire pour que cela fonctionne. Bien cordialement

I’m beyond frustrated with ManyChat right now.For over a month, I’ve been trying to get my account connected properly. The platform shows that the account is connected, but it will not actually link or function correctly. I’ve spent countless hours troubleshooting, reconnecting accounts, checking permissions, and trying every fix I can find—yet the issue remains unresolved.What’s even more disappointing is the lack of support. I’ve waited on chat support multiple times, only to sit there for extended periods without a teammate ever joining the conversation. After more than a month of dealing with the same issue, I still have no answers and no resolution.We are paying customers. When a service isn't working as advertised and support is unavailable, that's simply unacceptable. If there is a known issue, communicate it. If the problem requires escalation, provide updates. But leaving customers stuck for weeks with no meaningful assistance is not good customer service.At this point, I’m ho

My delivery has gone drom 34% to 1,6I’m missing out on a lot of orders.How can I fix this?

Hello ManyChat Support, I’m experiencing an issue with Instagram Comment Automation that has existed since the very beginning. It has never worked, even once. When someone comments with the correct keyword: The trigger is activated.The Flow starts and completes successfully.Every step, including the Send Instagram Message action, is marked Completed (green) in the Automation History.However, the user never receives the Instagram DM. I have already checked and tested the following: My Instagram account is a Professional account.It is properly connected to a Facebook Page.Instagram and Facebook permissions are enabled.The automation is published and active.The keyword is correct.I disconnected and reconnected Instagram.I created a brand new Flow with only a Comment Trigger and a simple “Send Instagram Message” action.I tested with a different Instagram account.The issue is exactly the same every time. Since the Flow completes successfully but no DM is ever delivered, could you please inv

Hi everyone,I've been experiencing an issue since I started using ManyChat, and I'm wondering if anyone else has had the same problem.When people comment on my Instagram post, ManyChat triggers the automation, and they receive the notification saying that I sent them a message. However, when they open the chat, there is no actual message. They just see something like "sent a message," but the message itself never appears, so they can't access the link or continue the conversation.This has happened maaaany times, and people often end up messaging me to tell me they never received anything, even though they got the notification.I'm worried these are just wasted leads because they never get the automated message.Has anyone experienced this before? Is this a known Instagram/ManyChat issue, and is there any way to prevent or fix it?Thanks in advance for any suggestions!

Ei, pessoal! Estou enfrentando um problema técnico com uma automação no ManyChat e preciso de uma ajuda da comunidade:Estou com a automação ajustada e ativa, mas quando alguém comenta a palavra-chave (gatilho de comentário), a automação não envia a mensagem direta (DM), nem responde o comentário.  Estou usando a automasção no  o Tiktok. Alguém poderia me ajudar?