Urgent: Instagram Story automations not working — no support response
I'm a paying ManyChat customer, and my Instagram Story reply automations aren't working, despite my Reel and post automations functioning correctly.
I've verified my Meta connection, enabled messaging permissions, refreshed permissions, and tested the automation multiple times.
Approximately 200 potential customers replied to my Story without receiving the promised DM.
I submitted a support ticket several days ago and haven't received a response.
Could a ManyChat team member please help escalate my existing ticket? This is directly affecting my business and sales.