Ask and troubleshoot

estamos trabajando únicamente con ManyChat y la IA propia de ManyChat. La IA responde muy bien; sin embargo, estamos teniendo el siguiente problema:Cuando un cliente hace clic en un anuncio, por ejemplo “INFORMACIÓN DEL CURSO LENGUAJE”, el bot envía correctamente la información del curso y además coloca automáticamente la etiqueta correspondiente.No obstante, si posteriormente el mismo cliente hace clic en otro anuncio, por ejemplo “PAREJA”, el mensaje que llega a WhatsApp es “INFORMACIÓN DEL CURSO PAREJA”; sin embargo, el bot responde indicando que no tiene información de ese curso y, por lo tanto, no coloca la etiqueta correspondiente.Cabe mencionar que las etiquetas son diferentes y cada curso cuenta con distintas palabras clave.

El problema que estoy teniendo es que en cada mensaje o nodo tengo que configurar esto manualmente de forma individual, y tengo muchas automatizaciones con muchos nodos, entonces se vuelve bastante engorroso y difícil de mantener.Entiendo que quizás no haya una forma nativa en ManyChat para resolverlo, pero me llama la atención porque es un comportamiento muy normal en un bot: que la persona no conteste o que escriba cualquier cosa en vez de tocar los botones.Mi idea era ver si existe alguna posibilidad de resolverlo con etiquetas o alguna lógica más global. Por ejemplo: que si la persona no responde dentro de cierto tiempo, se aplique una etiqueta y automáticamente se envíe un mensaje de recordatorio específico; y por otro lado, que si la persona escribe cualquier cosa en vez de presionar los botones, el sistema envíe automáticamente un mensaje de error indicando que debe seleccionar una opción válida. Lo necesito espe

AJUDA URGENTE! Todas as minhas contas do Manychat foram banidas e desativadas automáticamente (não ao mesmo tempo). Eu utilizo o Manychat para enviar links de afiliado ou até mesmo dos meus proprios produtos dentro do direct do Instagram. Mas nos ultimos meses as minhas contas começaram a ser desativadas e o suporte sempre me responde com essa mensagem.  Não encontrei nada sobre o que pode ter causado isso e não quebrei nenhuma regra da plataforma. Todos os produtos que vendo são legitimos e aprovados para venda tanto na META quanto no manychat. Toda vez que crio uma conta nova, basta eu criar um fluxo que ela cai na mesma hora ou leva algumas horas para ser desativada. Preciso de ajuda urgente com isso. Já tentei de tudo mas o suporte não consegue me ajudar! 

Hi everyone,I’m trying to figure out whether there is a way to use a keyword trigger or at least a workaround to start an automation whenever a user sends a file through WhatsApp. More specifically, I’d like to trigger a flow when someone uploads a document such as a PDF.I’ve tried using conditions such as "message starts with https" and "message contains pdf", based on the way files appear in the Inbox as links (for example: https:// manybot-files.manychat dot io/example.pdf), but that approach didn’t work for me. Any suggestions would be greatly appreciated.

Good Day, I would like to know if there’s a way to do a bulk action to download the contact information that was left from our leads through TikTok instead of just verifying their contact profile one by one to manually get this information Thank you!

Hi, We are having issues on couple of our client’s accounts where new follower message if not sending. We have tried the usual fixes, like refreshing your IG permissions but they don’t work. One client also reported that when he tried to refresh his permissions, it would just open the IG inside of the pop-up window, instead of presenting buttons to confirm the permissionsWe have also found other bugs with the New follower automation as well, such as if someone quickly follows, unfollows, and then follows again, they will start the automation twice, even thought it should be only one time thing per lead, if I’m not mistaken 

Preciso criar automações focadas em anúncios de tráfego pago. Como faço isso se pra mim não aparecem os darkposts.

I am using IG with ManyChats. If I post in Facebook with Keyword responses, will the automations work with Facebook or do I have to have separate automations?

I wanted to ask if there is an option to create an automatic reply to comments without sending a private message to the user.If this is possible, could you please explain how to set it up?Thank you!

al intentar crear una automatización que parte desde un anuncio con el formato  formulario de clientes potenciales, pasa por make como  proceso de enviar esos datos recopilados a manychat y , disparar una plantilla de marketing en whatsapp.  Manychat no recepta los paquetes de información como tal y genera un error 400  

Olá, boa tarde tudo bem?Por favor, preciso de ajuda com o programa de afiliados. Divulgo o Manychat a mais de 2 anos, sempre usei a plataforma impact. Fui informado que vocês não trabalham mais com a plataforma. Estou buscando outra plataforma para divulgação. Meu maior problema hoje é o suporte, pois tenho comissões pendentes dentro da impact. Inclusive as comissões que vendi esse mês de maio, na plataforma tinha como data prevista o pagamento em Julho de 2026, essas comissões simplesmente sumiram.Estou preocupado, pois essas indicações fazem parte da minha renda, sempre divulguei a plataforma, não sei o que fazer. Estou entrando em contato por esse email, pois foi o unico que encontrei.Na plataforma impact só encontrei um número de telefone, mas não posso ligar, sou Brasileiro e não falo inglês.Por favor, me ajudem. Desde já agradeço.

Ativei a automação para abordar novos seguidores, em uma conta em “Portugal”, ja recebeu varios seguidores e a automação não funcionou. Tenho outras contas no Brasil que funcionam normalmente, mas essa de Portugal não esta funcionando. O que posso fazer?

Hi there, I have had so many issues using many chat and its not been fun at all. I managed to delete all my automations as for some reason it kept asking the same questions to customers in the DM when they send a message enquiring about the price of an items repeatedly. This has cost me a few sales already but despite deleting all the automations it still sends the messages and I dont have any other automations. i have refreshed permissions and still doesnt solve the problem. I keep having to apologise to the ones i am able to about it being an AI glitch but it just ruins the customer experience and also defeats the purpose of my setting it up my setting it up.

A assinatura mensal do ferramenta veio na minha fatura. Esqueci de cancelar a assiantura do mês. Posso pedir rembolso? Fui cobrado hoje ba minha fatura.Também posso utilizar todos os recursos do plano PRO em qualuqer conta do Instagram que estiver na minha conta do MannyChat? Posso transferir os recursos de uma conta pra outra?

I just subscribed to PRO with Manychat AI.I went through all the steps (under Manychat AI section) to realise that this automatically setup my Insta instead of my Whatsapp.How do I setup AI on the Whatsapp? I even went to Automation > New Automation but now I have more questions:1.  What is the difference between ‘Automate conversations with AI’ & ‘Smart replies powered by AI’?2.  What was the point of me going through all the steps under Manychat AI section? (when it seems I need to do a similar step again?RgdsTrey

Hey there,i just completed a message template with the “flow” feature at business.facebook.com and its already active. But it does not show up in Manychat (right account) → Settings → Whatsapp → Message Templates. So basically the synronisation is not working. Am i missing something?Thanks in advance!

Quisiera pedirles ayuda con un problema que estoy teniendo con la IA de ManyChat.Actualmente la IA responde correctamente las consultas; sin embargo, las respuestas llegan desordenadas y sin espacios entre líneas. Por ejemplo, cuando la IA envía pasos de inscripción (6 pasos), todo lo manda en una sola oración continua, de esta forma:“1. ingresar al link 2. digita tus nombres y apellidos 3. adjunta tu voucher de pago…”Como pueden ver, no hay separación entre cada paso y el mensaje se vuelve difícil de leer en WhatsApp.Lo que necesito es que cada paso aparezca con espacio entre líneas, por ejemplo:1️⃣ Ingresar al link2️⃣ Digitar tus nombres y apellidos3️⃣ Adjuntar tu voucher de pagoYa configuré instrucciones y objetivos dentro de las automatizaciones indicando que debe responder con separaciones y saltos de línea, pero aun así la IA continúa enviando todo en un solo bloque de texto.¿Alguien sabe cómo podría solucionar est

I have no idea if this is the right place to ask this, but I need help!   I am trying to set up this sequence for IG:Keyword commented/random comments from me entered under post stating link is being sent via DM/DM goes to commentor with link.The steps work but the DM that goes to the commentor does not send the link!I have set this up so many times and spent hours trying to figure it out.  Did the exact steps in all the training.  Here is my workflow:Can anyone help or is there someone I can contact?   Thank you!

hello i have set up my automation on comments and when people follow me but it is very inconsistent sometimes it dm’s them when they follow me sometimes it doesn’t  same for comments and i have been quite frustrated because i am losing quite a few leads 

Currently, when you share a template that includes a Comment Trigger, that trigger cannot be changed on the users end when the template is protected. Templates when protected are also, by default, installed toggled off. When the user installs they have to go toggle everything on,  but they cannot turn on comment trigger flows because the trigger is protected in it’s “off” position. We could simply not lock the specific automation that includes the comment trigger, but if the entire template is locked, the trigger is locked within the flow regardless of the specific automations locked status.The user cannot alter the trigger word either way. This means your protected templates cannot include a comment trigger, which feels like a pretty big feature to exclude from sharing. Any chance we could get a patch? 🥺🙏 

I have a template I want to share protected and locked for editing. When the template is uploaded into a new account, it uploads correctly and looks ready to go, but the only trigger available to turn on is for message keywords. All the other triggers are grayed out, disabled; and, well… locked. Despite the fact that I selected them in growth tools and they are visible in the automation folder. They simply can’t be enabled because they are locked for viewing (which is what I want). But I also want them to be able to actually use the template lolI know there must be a way to enable the triggers, because what would be the point of sharing a locked template if they can’t actually enable the triggers to turn the automation on? That would defeat the purpose of a locked template, so I’m sure there must be a way! I just can’t figure it out.TLDR: how do you enable a trigger on a locked template without viewing the automation? The toggle switch is grayed out/locked.