Ask and troubleshoot

We noticed that an “Offers and announcements” message is appearing in our chatbot, even though we did not add this in our automation. Most of our customers are receiving it, and we do not want users to see information that is not part of our chatbot flow.At the moment, we are not sure where this message is coming from or how to disable it. Has anyone else experienced this issue recently, or does anyone know what might be causing it and how to turn it off? It has been happening in our chatbot over the past few days.  

I’m setting up a new account for client and can’t find where should we confirm the request. Any idea? 

Pessoal, eu preciso muito entrar em contato com a equipe do manychat mas nao consigo de jeito nenhum, o meu perfil do instagram esta conectado a um outro perfil do manychat onde eu nao tenho acesso e nem acesso ao administrador, preciso muito que eles desvinculem o meu perfil do instagram a esse perfil do manychat pois nao estou conseguindo utilizar o serviço aqui para o meu perfil do ig, como posso resolver? ja tentei chat pelo bot, falar no perfil deles, entrar em contato por email e nada…

I have a template I want to share protected and locked for editing. When the template is uploaded into a new account, it uploads correctly and looks ready to go, but the only trigger available to turn on is for message keywords. All the other triggers are grayed out, disabled; and, well… locked. Despite the fact that I selected them in growth tools and they are visible in the automation folder. They simply can’t be enabled because they are locked for viewing (which is what I want). But I also want them to be able to actually use the template lolI know there must be a way to enable the triggers, because what would be the point of sharing a locked template if they can’t actually enable the triggers to turn the automation on? That would defeat the purpose of a locked template, so I’m sure there must be a way! I just can’t figure it out.TLDR: how do you enable a trigger on a locked template without viewing the automation? The toggle switch is grayed out/locked.

Currently, when you share a template that includes a Comment Trigger, that trigger cannot be changed on the users end when the template is protected. Templates when protected are also, by default, installed toggled off. When the user installs they have to go toggle everything on,  but they cannot turn on comment trigger flows because the trigger is protected in it’s “off” position. We could simply not lock the specific automation that includes the comment trigger, but if the entire template is locked, the trigger is locked within the flow regardless of the specific automations locked status.The user cannot alter the trigger word either way. This means your protected templates cannot include a comment trigger, which feels like a pretty big feature to exclude from sharing. Any chance we could get a patch? 🥺🙏 

Hi everyone 👋I’m setting up Instagram comment-to-DM automations for my brand using ManyChat.I noticed that when I use the default Instagram Comments template, the DM gets sent instantly and I can’t seem to add a delay, typing simulation, or random wait times before the first message.However, when I create the automation using “Build From Scratch”, I’m able to add: Delay Smart Delay Typing simulation Randomizer flows Is this limitation normal for template-based comment automations?My goal is to make the automation feel more human and natural instead of sending an instant bot-like reply.Ideally I want something like:Comment Trigger → Random Delay → Typing → DMWould love to know how you guys handle this 🙌

When someone follows us I had an automated DM being sent to followers however it appears its no longer working for everyone and im not sure why that is? Can someone help

How can I connect an agent to manychat so that I can have agent run my dms What is best ways you guys have got with this?

Hello everyone,We truly appreciate your patience and thank you for bringing this to our attention.We are aware of a current issue affecting comment reply automations. Some accounts are experiencing failures specifically in the auto-response triggered under comments, and we want to make sure you have full visibility into what we know so far.Our investigation has confirmed that this behavior does not affect the delivery of Direct Messages; flows continue to run and DMs are being sent as expected. The issue is isolated to the auto-response under comments and is being actively investigated by our team.We have been able to narrow the behavior down to accounts connected through the Instagram OAuth (direct sing-up using Instagram details; w/o Business Suite). This has already been escalated to Meta, and we are working closely alongside their team as our investigation continues.We genuinely appreciate your understanding and your tr

Alguém sabe se é possível uma automação que envia mensagem (DM ou no post) para todos que curtirem uma postagem???? 

Hi, my account showing access denied, i am using another account to contact support, but support did not reply me , and i want use another account to link back my facebook page, but manychat showing ‘This channel was connected to Manychat multiple times. Please contact support to unblock the channel connection.’ Anyone can help me solve this problem?

tengo todo el flujo creado , para que cuando lleguen mensajes directos al DM de instagram dicendo una palabra clave como “hola” se disparen una seie de textos y botones , ,,, cuando hago la demo si que me va todo pero cuando lo pongo en automatico , no funciona… le escribes la parala hola desde otro instagram y no hace nada.alguien me puede decir porque en la demo si que funciona y cuando lo pasas a automatico no? 

Hey I Don’t have the option for Say His To New Followers option, Is anyone else facing the same issue? Please Help

Hi, my question is this: I started a new automation from scratch. I'm trying to set it up so that Claude is having conversations with people who follow me up until they schedule the call, and I'm having an issue. I created a Claude trigger, and nothing worked. Can somebody help me with this automation?  I know I'm missing a step, but I have not been able to figure out how to do this properly. 

Hi everyone,I'm on ManyChat Pro and I'm trying to create WhatsApp subscribers via API using the createSubscriber endpoint. My use case: leads fill out a Tally form (with explicit WhatsApp opt-in consent), Make processes the data, and I need to automatically create the WhatsApp contact in ManyChat to deliver personalized results via an approved template.The endpoint appears in my API swagger documentation and accepts whatsapp_phone as a parameter. But when I call it passing first_name, whatsapp_phone, and consent_phrase, I get this error:"Permission denied to import wa_id. Please contact support to enable this feature"I've confirmed:- Pro plan active- WhatsApp Business number connected and active- Approved template (resultado_diagnostico) already set up- Explicit opt-in consent collected in the form- The createSubscriber endpoint is visible in my swaggerI've seen other posts mentioning

Hello! Please advise on several stages. I created a new Instagram and FB. But I can not start automation, the Instagram page does not connect. I am in Ukraine. Please clarify what are the terms of use in my country?

Good Day, I would like to know if there’s a way to do a bulk action to download the contact information that was left from our leads through TikTok instead of just verifying their contact profile one by one to manually get this information Thank you!

Hi everyone,I’m trying to figure out whether there is a way to use a keyword trigger or at least a workaround to start an automation whenever a user sends a file through WhatsApp. More specifically, I’d like to trigger a flow when someone uploads a document such as a PDF.I’ve tried using conditions such as "message starts with https" and "message contains pdf", based on the way files appear in the Inbox as links (for example: https:// manybot-files.manychat dot io/example.pdf), but that approach didn’t work for me. Any suggestions would be greatly appreciated.

Hi!I just set up the automatic DM messages that are sent to new followers, but no messages are being sent. I already refreshed the permission from Instagram, but this doesn't help either. Can someone maybe help me further? The new followers are also not followers who followed me before, but genuinely new followers.Kind Regards,Melina

estamos trabajando únicamente con ManyChat y la IA propia de ManyChat. La IA responde muy bien; sin embargo, estamos teniendo el siguiente problema:Cuando un cliente hace clic en un anuncio, por ejemplo “INFORMACIÓN DEL CURSO LENGUAJE”, el bot envía correctamente la información del curso y además coloca automáticamente la etiqueta correspondiente.No obstante, si posteriormente el mismo cliente hace clic en otro anuncio, por ejemplo “PAREJA”, el mensaje que llega a WhatsApp es “INFORMACIÓN DEL CURSO PAREJA”; sin embargo, el bot responde indicando que no tiene información de ese curso y, por lo tanto, no coloca la etiqueta correspondiente.Cabe mencionar que las etiquetas son diferentes y cada curso cuenta con distintas palabras clave.

El problema que estoy teniendo es que en cada mensaje o nodo tengo que configurar esto manualmente de forma individual, y tengo muchas automatizaciones con muchos nodos, entonces se vuelve bastante engorroso y difícil de mantener.Entiendo que quizás no haya una forma nativa en ManyChat para resolverlo, pero me llama la atención porque es un comportamiento muy normal en un bot: que la persona no conteste o que escriba cualquier cosa en vez de tocar los botones.Mi idea era ver si existe alguna posibilidad de resolverlo con etiquetas o alguna lógica más global. Por ejemplo: que si la persona no responde dentro de cierto tiempo, se aplique una etiqueta y automáticamente se envíe un mensaje de recordatorio específico; y por otro lado, que si la persona escribe cualquier cosa en vez de presionar los botones, el sistema envíe automáticamente un mensaje de error indicando que debe seleccionar una opción válida. Lo necesito espe