Ask and troubleshoot

Buenas 👋 Vengo armando integraciones sobre ManyChat y me pasa siempre lo mismo: el 80% del proyecto se resuelve adentro, y hay un pedazo chico que siempre termina viviendo afuera y volviendo por API.En mi caso, lo que más se repite:• Agendar contra un calendario real con varios profesionales (evitar dobles reservas)• Que el bot recuerde al contacto entre conversaciones distintas, no solo dentro del thread• Cobros con medios locales de LatAmTengo curiosidad de qué les pasa a ustedes. ¿Cuál es la primera cosa que sacan afuera? ¿Y la resuelven con Make/n8n, código propio, o alguna app del marketplace?Lo pregunto porque sospecho que cada uno resolvió lo mismo de tres formas distintas y ninguno lo comparte.

I’m a Pro member, I’ve attempted to connect my Instagram countless times and it keeps failing as it says its already connected (its not). I’ve spoke to the AI chatbot which can’t solve my problem.I’ve asked it to connect me to a human and multiple different times, on different days and all i’m met with is ‘can’t connect you to someone right now’. I’ve tried messaging their instagram account - same stuff.I can’t find where to submit a support ticket.This is actually a joke, the fact that i’ve subscribed to pay for a service that I can’t even use and can’t even get help to solve the issue.Right now first impressions are completely terrible.If anyone has a way to resolve this that would be great.

I have reached my contact limit and automations have stop causing a significant impact to my business. Every time I try to upgrade I see this error message. I’ve tried clearing my cache/cookies, using different browsers and devices and using a private browsing mode but nothing works. I have opened a support ticket but I have not heard back.I really need to get this fixed so my automations can re-start.  

Hola, necesito ayuda con un problema muy extraño con las automatizaciones de Instagram en ManyChat.Yo tenía varias automatizaciones en ManyChat que respondían automáticamente a comentarios en publicaciones de Instagram y enviaban mensajes directos.Eliminé esas automatizaciones y también las eliminé permanentemente de la Papelera. Es decir, ya no existen en ningún lugar de mi cuenta de ManyChat.Sin embargo, Instagram sigue enviando exactamente el mismo mensaje automático antiguo que estaba configurado en una de esas automatizaciones eliminadas.Lo que no entiendo es: ¿cómo puede seguir enviándose un mensaje si la automatización fue eliminada completamente, incluso de forma permanente de la Papelera?También actualicé los permisos del canal de Instagram, pero el problema continúa.¿Puede haber quedado algún disparador, configuración residual o algún tipo de caché en ManyChat que siga activa aunque la automatización ya no exista?¿A alguien le ocurrió algo similar? Muchas gracias. 

Buenas, soy nuevo en esta comunidad a la que entre por probar Manychat, así que estoy aprendiendo.Creé una automatización con un chatbot para conectarse con Instagram, en el flujo además conectaba con ChatGPT, hasta ahí todo muy bien, solo trasteaba un poco, pero después de probar decidí eliminar esa atomatización y para mi sorpresa el chatbot sigue respondiendo, además de haber entrado en un bucle infinito (funciona mal). Viendo en las opciones de Manychat, en automatización ví que también había una papelera, así que también eliminé esa automatización de la papelera. ¿Alguién me puede ayudar? ¿Por qué algo que está eliminado sigue funcionando en una cuenta de instagram?¡Gracias de antemano!Willi

Hola buenos días. Tengo un problema y que Manychat desconecta Whatsapp. Y por ejemplo si yo hago la prueba de enviar un mensaje al número que tengo conectado con Manychat solo aparece un chulito. Funciona por un rato, y luego vuelve a pasar. Me ha tocado desvincular el número y volverlo a vincular para vuelva a funcionar. Está última vez me di cuenta que si espero varias horas se vuelve a conectar solo. Pero igual esto me afecta porque si tengo un anuncio en meta corriendo y la gente llega a mí WhatsApp y no le llegará ninguna información pues es como complicado. Alguien sabe a qué se debe esto y qué puedo hacer? Gracias! 

ESPAÑOLHola, comunidad:Estamos experimentando un problema recurrente con WhatsApp Business conectado a ManyChat mediante Coexistence.Los teléfonos configurados como dispositivos secundarios se desvinculan y deben enlazarse nuevamente. Cuando sucede:• El teléfono principal continúa funcionando normalmente.• ManyChat permanece conectado, recibe mensajes y ejecuta las automatizaciones.• La WABA continúa aprobada y conectada.• En Settings > WhatsApp no aparecen errores ni advertencias relacionados.• Solo se invalidan las sesiones de los dispositivos vinculados.Después de volver a vincular los dispositivos, funcionan durante un tiempo, pero posteriormente se desconectan otra vez. No hemos retirado permisos, cambiado de BSP ni desconectado Coexistence. También evitamos reconstruir la integración porque podría afectar las automatizaciones y la WABA.¿Alguien está experimentando el mismo comportamiento? ¿ManyChat o Meta confirmaron algún problema conocido? ¿Encontraron una solución que no re

Hello,A few months ago, I opened a support ticket regarding one of my automations that had stopped working. At the time, the Manychat support agent explained that Instagram had placed an age restriction on my post, which meant that the post was no longer 100% public. As a result, the automation could no longer be triggered.The issue is that this has been happening much more frequently with my recent posts, which doesn’t really make sense, since my niche is focused on product finds — mainly products for the kitchen, bedroom, garden, and other areas of the home.I recently checked some posts from competitors by opening them in incognito tabs, and I noticed that they are also having age restrictions applied to their posts. However, their Manychat automations are still working normally.So my question is: how is this possible? If their posts have the same type of age restriction, why are their automations still being triggered while mine are not?

Out of nowhere I was logged out of my account and now I can't log in anymore! I tried everything from clearing cookies, different browser, different device, but the same issue persists.I just spent two days building complex chat automations and they're all lost now!!! I'm missing out on customers and I need this fixed ASAP!I've already reached out to Manychat support twice and no answer. This is so unacceptable.I'm a paying customer and I get locked out of my account with zero explanation and now I'm missing out on tons of clients and serious income. This is not how you should treat paying customers.Customer support is extremely slow and I would never recommend Manychat to anybody. 

Perdi todo o dinheiro e não fui reembolsado, preciso do meu reembolso  

Hi all, I’ve been reaching out to support to try and get the SOC 2 Type II report for a couple weeks now. Anyone successfully received one? We’d love to integrate ManyChat at my organization, but can’t do it without this. Thanks!Siovhan 

Hello, I got a pro profile but I can't get is work. I tryed a lot but don't know it anymore. Nobody can come to my post on ondrive (auto DM). Is there anybody (human) who can help me? I'm from the Netherlands.

I subscribed to this service Manychat so I could have it help me auto respond to comments on my Instagram and Facebook page. However, after I signed up, I noticed that the comments on the last two videos that I’ve posted are no longer showing up at all. It tells me that I have 9 comments, for instance, on this video but when I actually open the comment section 0 are visible. I logged into another instagram account I own to verify, and I also could not see any comments on those 2 posts. I also checked my last 2 posts from a friend's phone on their Instagram account, and faced the same issue where I could not see the comments. Also, the automation I created to respond to a keyword commented on those videos is not working - the trigger does not send them a DM and does not reply under their comment.I included screenshots below of how it says there are 9+ comments yet only 1 is visible.From the looks of it, this is an issue specifically with Instagram, possibly reacting to the Manychat inte

Quero a devolução do valor pago

tengo un problema. yo cree un usuario en many chat para gestionar las redes de mi negocio y el whatsapp, resulta que por mas que intente hacerlo, no fue posible, asi que decidi dar de baja la cuenta y desvincular todo, ahora resulta que manychat me cobro la subscripcion que ya habia cancelado. mi pregunta es como hago el reclamo para que me devuelvan el importe que me cobraron y como hacer para evitar que el pago se siga debitando de mi cuenta, yo cancele todo hace una semana mas o menos, pero no se porque me cobraron nuevamente

Instagram comment automation only sending DM to some users, not all. I have a comment growth tool set up so when someone comments on my post they get a DM with a waitlist link. Some commenters receive it fine but others never get anything. Already reconnected the Instagram page to ManyChat and that didn't fix it. Could this be Meta's 24 hour messaging window, keyword matching issues, or a rate limit on DMs. Has anyone run into this and found a fix. Is there a way to see why a specific comment failed to trigger the automation.

My Facebook Comments automation (keyword trigger, Send Message set to "As private reply") has worked reliably for weeks. Now most new subscribers aren't receiving the automated private reply, even though the trigger fires correctly and they're added as contacts. Example: one contact commented, was correctly opted in through the Facebook Comments widget, but no message ever appears in her chat history. My flow shows 81 Sent but only 3.7% Delivered. I've already ruled out: wrong Send Message setting, expired permissions, other connected apps taking thread control (checked and disabled), Facebook's native Instant Reply (confirmed it doesn't apply to comments), and message volume (well under Meta's rate limits). Support ticket open since Wednesday, no response yet. Has anyone else seen this recently, and did you find a fix?

Hello,We have a critical issue in our flows.Recently, we have received some whatsapp messages form our new users. These users were created via Direct channel and don't save the "phone" field, but only "whatsapp ID".Our API flows search the user by "findBySystemField" API for the phone, but they can't find the user. Then we try to create the user but the Whatsapp ID already exists error is triggered (and Whatsapp ID isn't showed by API).How can we manage this situation? Something changed and we are receiving a lot of these errors. We cannot resolve this using custom fields, because we would not be able to fix the existing customer base.It is a critical issue for us, and it did not happen in the previous versions.Does anybody else have this issues?

Hi, I need help with an Instagram Comment-to-DM automation for @paljapick.The automation is Live, but it never triggers and continues to show 0 executions.Here is what I have already checked:Instagram account is a Creator professional account Manychat connection type is New Enhanced Connection Instagram account @paljapick is correctly selected Meta permissions include Manage comments and Manage and access messages Manychat permissions have been successfully refreshed and saved Automation trigger is User comments on your Post or Reel A specific Reel is selected Trigger is set to Any comment Opening DM is enabled Automation is Live I tested using a completely different Instagram account that had never commented on that Reel before The comment appeared normally on Instagram, but no DM was sent Manychat still shows 0 executionsI also followed the troubleshooting steps provided by the Manychat AI Support Assistant.Could someone please check whether Instagram comment webhook events are actua

I’m having a really strange issue with my ManyChat Instagram automation, and I’m hoping someone has experienced something similar.The automation is triggered when someone comments a specific keyword on my Instagram Reels. It’s supposed to: Reply to the comment. Send the user a DM. The problem is that it’s very inconsistent. Some users trigger the automation normally, while others comment the exact same keyword and receive nothing. When the DM fails, the automated reply to their comment also doesn’t happen.What’s even more confusing is that Instagram shows that the message was sent by the ManyChat automation, but when I open the actual DM conversation, I can’t see the message there.I initially thought this might just be an issue with the DM not appearing on my end, but I’ve had users reply saying there is no message there at all. So it seems the message actually isn’t being delivered, despite Instagram showing it as sent.I’ve already: Refreshed the Instagram/ManyChat permissions twice

Todas as minhas automacoes pararam , a fiz tudo que o chat pede, no instagram esta tudo certo, nenhum sinal de block, pode me ajudar?