Ask and troubleshoot

Hola, tengo una automatización activa de Auto-DM de links desde comentarios, la activé hoy, pero el post ya tenía comentarios de días anteriores, cómo hago para que se respondan los comentarios anteriores y se envie el DM a esas personas que ya comentaron?

I have it set it up to say hi, send a message, then send a free resource. It says Live and has been live for 3 days. Since sending I have recieved 25 new followers but no messages have been sent. I checked by following myself from a different account and I can confirm i didn’t receive the flow. Any Ideas?

Why can I find the class with Kristen bousquet today

This is my first day with Manychat, and I am having no luck with it. I have connected instagram and have set up a Auto-DM links from comments, but nothing is working, Where do I start to fix 

Hey, I set up comment keyword to receive guide automation on Facebook, and people have to write their emails, which should trigger automatically that they are added to sequence on KIT. It works flawlessly on instagram, but on messanger it just doesnt trigger the email, although collection field is set as email for their reply. Any ideas? :) 

 I want to cancel payment verification, but it has stuck on my account. Moreover, my account status has changed from PRO to FREE (Expired). 

Hi,Comment to DM automation is almost not working at all on my accountI have tried resetting permissions and doing a hard refresh of the connection in MBS, (as instructed by the automated support) but still nothing.And also just to clarify:Send a message is set to “Private Reply” permissions are refreshed It works on SOME accounts 

Recently I just get the trial PRO account for 14 days, I realised I opted to go for the PRO version with the yearly subscription. But I only want to subscribe the monthly plan before the trials session ends.  Is there any clue how to switch it to Monthly PRO account ?  

  Stuck in a ghost Instagram connection loop — need a mod/human to help I’ve spent hours trying to fix this myself and I’m hoping someone from the team can point me in the right direction. What happened: • Logged into ManyChat originally, tried adifferent login later, got told my Instagram was already connected to another account• Signed back into the old account via Facebook (I didn’t want to use Facebook login at all, but it was the only way back in)• Disconnected Instagram from that account — ManyChat shows it as removed• Checked Instagram > Apps and Websites — nothing listed, confirmed clean on IG’s side• Also removed ManyChat from my Facebook Business Integrations• Despite all that, ManyChat still shows Instagram as connected through the OLD method, and every time I try to reconnect via “Via Meta” (needed for the Unified Instagram Onboarding flow), it just loops back to the same Meta screen without completing What I need: • The Instagram connection cleared/reset on the backend

Minha automação está ativa mas não envia as mensagens para o público!!!!!  

Comment to DM feature for both IG and FB is not working for me. This appears to be a manychat issue. Please confirm if this is a known outage and the fix.

Our Messenger flows are not working properly. More specifically, it seems like the contacts are clicking our buttons we have set up in our messages, but the flows aren’t continuing down the path in the flows. Anyone else experiencing this/any troubleshooting steps I can take?

Minha assinatura no Manychat, está paga, a cobrança foi gerada no meu cartão, e consta nas faturas do manychat, porém, minha assinatura consta como EXPIRADO, e não me permite utilizar as funcionalidades pelas quais pago para usar. Já tentei fazer todos os passo a passos enviados pelo chat, simplesmente nada funciona, estou há 5 dias sem sistema, e isso está me prejudicando, pois são 5 dias sem leads recebendo contato.

Recently, I create the auto-link, it shows live but when I test it and set it “please the comment we will sent the link to you.”> “Set me the link”, the ManyChat can’t reply on the comment but also DMs…Is there anyone knows how to solve it?

Since I have an odd issue on ManyChat which is the automation is not work, I tried to send them with this link to get any help, almost one month, they seem not reply me yet, have you experience it? How should I do on next step if they no response and the automation is not work.

Hola, hace días me suspendieron la cuenta de mi emprendimiento digital. Y no recibo respuesta del área de revisión. Esto me está complicando y atrasando muchisimo. (Además de que ya aboné un plan anual para trabajar con Manychat)Qué puedo hacer??Agradezco ayuda. Gracias. 

I recently made some changes in my meta business portfolio, but I did not expect that was going to damage the connection with manychat.I have tried to re-connect it multiple times, trough its facebook page, trough instagram, but nothing works.Manychat says the connection has been done, but I don’t receive any messages in inbox, and none of the automations I have work.Please if somebody can help me, I’d appreciate it.

Hi everyone,I'd love to get some advice from those who have experience running ManyChat automations for Facebook and Instagram comments.Our biggest challenge isn't getting people to comment—it's making sure those commenters actually enter the Auto-DM flow and successfully receive the messages.Right now, we have a large number of people commenting on our posts, showing genuine interest in our free eBook. ManyChat sends the opening message, but only a small fraction of those messages are actually delivered successfully. As a result, most interested commenters never continue through the automation.This means we're losing the majority of our leads at the very first step—the opening message.Our main question is:What are the best practices for maximizing the number of Facebook and Instagram commenters who successfully enter the Auto-DM flow and receive the first message?We're hoping to learn if there are ways to improve:Auto-DM delivery rates. The percentage of commenters who successfully en

Hi there,  so my delivery rate has been around 30% for some time which I think is very low, too low. However since 2 days my delivery rate is 1,5%. Yes, manychat sends all messages but it wont be visible for my recipients. I tested this with my boyfriends account. He commented on my facebook post (I solely use facebook) and my page did send the dm but the dm is nowhere to be found in the messenger inbox (also not the spam requests) from my boyfriend. Very disappointing. So my sent rate is 100% and delivery rate 1,5%. I opened 2 tickets and they both got completely ignored. I am in my trial period and I am not able to test the service correctly because it is not being delivered (or is this service just fake?) and the support is so far terrible. Help! 

We noticed that an “Offers and announcements” message is appearing in our chatbot, even though we did not add this in our automation. Most of our customers are receiving it, and we do not want users to see information that is not part of our chatbot flow.At the moment, we are not sure where this message is coming from or how to disable it. Has anyone else experienced this issue recently, or does anyone know what might be causing it and how to turn it off? It has been happening in our chatbot over the past few days.  

I have nothing else to say but that Manychat got my Instagram account banned.