Ask and troubleshoot

I wanted to ask why PartnerStack didn’t approve my application to become an affiliate partner. I was previously a partner, but I had to apply for the program again, and this time my application wasn’t approved.

We are a GmbH, a VAT-registered German company. Manychat has started charging VAT on our subscription. Under current regulations, Manychat, as a company registered in the United States, does not have to charge VAT for B2B transactions. I have already filled in the company’s VAT ID in the payment settings, but Manychat still continues to charge VAT.Where exactly can we enable B2B reverse-charge billing and avoid VAT being charged on future invoices?In my Pro account, I do not have a button to contact support. 

Hi everyone,I am building an Instagram comment automation: one automation, triggered on anypost or reel, with a list of keywords. When someone comments, I want the flow tocall my own server with "Make an external request" and get back a link thatdepends on which reel was commented on, because each reel offers a differentresource.Two questions:1. Is the ID of the post or reel that triggered the flow available as a variable   that I can include in the external request?2. Is the text of the comment available the same way?Thanks a lot.

Estou com problemas na minha conta Pro, o Manichat não está entregando nenhuma resposta aos comentários dos meus reels . O que pode ser? 

Hi! I need help with an Instagram comment-to-DM automation that is not detecting real comments.Instagram account: @dr.maryna_shevchenkoConnection type: New Enhanced ConnectionAutomation: Auto-DM links from commentsAffected Reel: https://www.instagram.com/reel/DeMvSZXsFNI/Keyword: СТЕАТОЗ (exact Cyrillic uppercase)What is already confirmed:- Instagram is connected to ManyChat.- Instagram account is Professional.- Allow access to messages is ON.- Refresh Permissions completed successfully.- Correct Reel is selected.- Correct keyword СТЕАТОЗ is configured.- The DM flow works correctly in Preview: Opening DM → “Отримати гайд” → delivery DM → “Відкрити гайд”.- Real test comments from external Instagram accounts appear on the Reel, but ManyChat still shows 0 Runs / 0 Sends / No data.- The automation is currently STOPPED while troubleshooting, to avoid a broken CTA for users.This suggests that the Instagram comment event/webhook is not reaching ManyChat, while the DM flow itself is configured

Hola, comunidad.Tengo contratado ManyChat Pro y necesito ayuda con una automatización de Instagram que está activa (LIVE).Cuando alguien comenta la palabra GUÍA en una publicación: Recibe correctamente el primer DM con el botón «QUIERO MI GUÍA». Pulsa ese botón y ManyChat registra la respuesta en Inbox. Sin embargo, el segundo DM, que contiene el botón «MI GUÍA» con el enlace al formulario, nunca llega. He comprobado los permisos de Instagram, la configuración de los mensajes, el enlace y que la automatización está publicada.He realizado varias pruebas y el problema persiste.¿Alguien sabe por qué ManyChat registra el clic en el primer botón, pero no continúa con el segundo mensaje?¿Hay alguna configuración específica que deba revisar o alguna manera de consultar los errores de ejecución?Muchas gracias por vuestra ayuda.

Does anyone know if Manychat works for close friends posts? I’m just trying to test out whether or not manychat will work using an external redirect link and don’t want to post this publicly. Thank you!

Hi everyone, I’m trying to troubleshoot an issue with ManyChat Default Reply and I’m hoping someone here has experienced something similar.I created a simple Default Reply automation that should respond whenever someone sends a DM that doesn’t match any of my other specific automations.The problem started after I previously connected ManyChat AI and added the client’s Knowledge Base. It seems like the AI is still somehow interfering with the Default Reply, even though I’ve already removed everything related to it.I’ve already tried: Turning off ManyChat AI Deleting the Knowledge Base Removing the AI instructions/prompts Deactivating the AI-related setup But the issue is still happening. The Default Reply isn’t behaving consistently, and it seems like something is still intercepting or processing the incoming messages before the Default Reply can respond properly.What I’m trying to figure out is:Is there another location in ManyChat where the AI, Knowledge Base, or AI behavior nee

Hi everyone, I’m having an issue with a ManyChat automation and would really appreciate some help.I built a basic DM automation using the Default Reply. The goal is simple: whenever someone sends a message containing any keyword/message that doesn’t match another specific automation, the Default Reply should trigger and send my predefined automated response.However, I previously connected Manychat AI and fed it the client’s Knowledge Base. It appears that the AI is now interfering with or taking over the Default Reply automation.The problem is that even after: Turning off ManyChat AI Deleting the Knowledge Base Removing/deactivating the AI-related setup …the issue is still happening. The Default Reply does not consistently behave as expected, and it seems like something from the previous AI setup is still affecting the message handling.My question:Is there another place in ManyChat where the AI/Knowledge Base configuration needs to be completely removed or disabled? Could there be

We have issues related with the automation. When people send the keyword in the message and put a correct phone number, the automation keeps repeating that they have put the invalid phone number even though the number is real so people are not getting the real information. This is happening to a few automations. Do you maybe know how to fix this issue?

Hi everyone! 👋I’m experiencing an issue with my ManyChat + Instagram integration, and I would really appreciate your help or confirmation if others are facing the same.🧩 The problem:I have a paid ManyChat account connected to our business Instagram profile (Unicorn Baby).Everything appears correctly linked: Instagram account → Connected under Integrations Facebook Page → Full Control access for both admins Instagram Messaging permissions → active However, when I try to create an automation, there is no trigger for “Instagram: New Follower”.Only the following Instagram triggers are available: Message Received Story Reply Post & Reel Comments There’s simply no option to trigger an automation when a new user follows our account.⚙️ What we’ve already done: Rechecked all permissions and roles in Facebook Business Manager Ensured the Instagram account is professional (business) and properly linked to the Facebook Page Activated Handover Protocol and granted ManyChat all nec

Hola comunidad soy de Perú👋Estoy teniendo un problema con mi cuenta de Meta Business Suite: aparece una línea de crédito asignada por ManyChat (ID del negocio: 711214052401794) que muestra el estado “Acceso eliminado”, pero sigue activa y me impide integrarme con otro proveedor.Ya contacté con el soporte de Meta, pero me informaron que solo ManyChat puede solicitar la eliminación de esta línea de crédito.Adjunto una captura de pantalla donde se ve el mensaje en la sección Facturación y pagos > Líneas de crédito.¿Alguien de la comunidad o del equipo de ManyChat ha pasado por lo mismo o sabe cómo solicitar la revocación o eliminación definitiva de esta línea de crédito desde el soporte oficial?¡Gracias de antemano por cualquier orientación! 🙏

I have 2 manychat accounts setup at different times. I’m annual on one (started it that way), but not able to switch to annual on the other. When I click “features and pricing” it takes me to another window but will not give me the option. Must I cancel monthly then restart it?  

Hola! algunas plantillas sí se envían y otras no (hice la prueba enviándolas a mi propio whatsapp personal) es muy frustrante ya que son plantillas que requiero para programar una secuencia eficiente de seguimientos. en el chat en vivo aparece que se envió pero no llegan al contacto ¿Alguien sabe como resolverlo? ayuda por favooooor 

Hola, desde hace como 2 semanas he tenido el problema que la mayoría de las plantillas de mensaje de WhatsApp no se envían.Las estoy disparando al crear el contacto en Manychat con una etiqueta específica desde Zapier / Make y luego con una regla disparar el flujo.Me pasa en varias cuentas, todas con calidad alta, con saldo suficiente y con las plantillas activas.Adjunto pantalla de la leyenda que se muestra en la conversación:Los contactos son números de WhatsApp reales y los hemos confirmado uno por uno.El soporte de Manychat nos dice que es problema de Meta y los de Meta no responden.Les ha pasado? Qué sugieren que pruebe?

Hola comunidad! Tengo un problema que he tratado de solucionar pero ningun soporte me da respuesta  Tengo un problema con una WABA que anteriormente estuvo conectada a Manychat.El número de WhatsApp es de un cliente y queremos conectarlo ahora a Make mediante WhatsApp Cloud API / Coexistence.La WABA actualmente muestra una línea de crédito con:Allocated from: ManychatAcceso eliminadoYa desconectamos completamente Manychat, incluyendo la integración comercial que todavía aparecía en Meta. Además, en WhatsApp Business App ya no aparece ninguna plataforma conectada.El problema es que la línea de crédito parece seguir asociada a la WABA, y esto está impidiendo realizar nuevas integraciones. Make confirma que el número aparece como “No apto” debido a una restricción de Meta.Además, en Meta no aparece la opción de eliminar el número de la WABA (no aparece la papelera), por lo que no podemos liberar el número para migrarlo a una nueva WABA. Sospecho que es por la linea de credito que no me de

Hi ManyChat Community,I’m experiencing an Instagram comment trigger issue with @moneylife_lee that I have been unable to resolve after extensive troubleshooting.The problem is simple:Instagram comments are not triggering ManyChat at all. No DM is sent, and the automation shows no execution.Today I performed a COMPLETE reset:1. Completely removed the Instagram channel from ManyChat.2. Removed ManyChat from Facebook → Settings → Business Integrations.3. Reconnected @moneylife_lee to ManyChat from scratch using “Connect through Meta.”4. Confirmed the correct Business Portfolio and Instagram account.5. During the new Meta authorization, confirmed permissions for:   - Business management   - Instagram profile/posts access   - Instagram comment management   - Instagram Insights   - Instagram message management/access   - Meta event logging6. The new connection completed successfully.I then created a completely NEW automation from scratch instead of reusing the old one.TEST:- Selected a publi

Hey ManyChat Community ​@Gustavo Boregio :))I’m setting up a flow for an upcoming book launch and would love some advice on the best compliant strategy for post-24-hour follow-ups.I’ve heard you can collect an opt-in during the pre-launch phase so you can send a promotional reminder closer to launch day. Is this done through Marketing Messages (Recurring Notifications), or is there another approach you’d recommend?I’d love to hear how you typically structure this in ManyChat for a book launch. Thanks so much! 🙌

The annual subscription was automatically deducted on my BPI Bank account, however I reported it, It was alread 10 working days but I have not receive any refund from them. They only have AI Support and no real people on their end. Can someone help me with this? Thank you!

I was only going to try Manichat for two weeks for free, but the payment was automatically made. I used it once during the free trial, and I want to refund Manichat  

Hi everyone,I'm dealing with an issue involving a WhatsApp Business Account that was previously connected to Manychat.The WhatsApp number belongs to a real business, and we are now trying to connect it to Make through WhatsApp Cloud API / Coexistence.The WABA still shows a credit line:Allocated from: ManychatAccess removedWe have already completely disconnected Manychat, including the remaining business integration that was still visible in Meta. The WhatsApp Business App also shows no connected platform anymore.However, the credit line still appears in the WABA, and this seems to be preventing us from creating a new integration with Make. Make confirmed that the number is “Not eligible” due to a Meta-side restriction.The main problem is that we currently cannot contact Manychat support to ask them to release/remove the old credit line.We have also waited more than 60 hours since disconnecting Manychat, but the credit line is still present and the option to delete the phone number from