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Hi everyone, I’m trying to troubleshoot an issue with ManyChat Default Reply and I’m hoping someone here has experienced something similar.I created a simple Default Reply automation that should respond whenever someone sends a DM that doesn’t match any of my other specific automations.The problem started after I previously connected ManyChat AI and added the client’s Knowledge Base. It seems like the AI is still somehow interfering with the Default Reply, even though I’ve already removed everything related to it.I’ve already tried: Turning off ManyChat AI Deleting the Knowledge Base Removing the AI instructions/prompts Deactivating the AI-related setup But the issue is still happening. The Default Reply isn’t behaving consistently, and it seems like something is still intercepting or processing the incoming messages before the Default Reply can respond properly.What I’m trying to figure out is:Is there another location in ManyChat where the AI, Knowledge Base, or AI behavior nee

Hola comunidad! Tengo un problema que he tratado de solucionar pero ningun soporte me da respuesta  Tengo un problema con una WABA que anteriormente estuvo conectada a Manychat.El número de WhatsApp es de un cliente y queremos conectarlo ahora a Make mediante WhatsApp Cloud API / Coexistence.La WABA actualmente muestra una línea de crédito con:Allocated from: ManychatAcceso eliminadoYa desconectamos completamente Manychat, incluyendo la integración comercial que todavía aparecía en Meta. Además, en WhatsApp Business App ya no aparece ninguna plataforma conectada.El problema es que la línea de crédito parece seguir asociada a la WABA, y esto está impidiendo realizar nuevas integraciones. Make confirma que el número aparece como “No apto” debido a una restricción de Meta.Además, en Meta no aparece la opción de eliminar el número de la WABA (no aparece la papelera), por lo que no podemos liberar el número para migrarlo a una nueva WABA. Sospecho que es por la linea de credito que no me de

Hi everyone,I'm dealing with an issue involving a WhatsApp Business Account that was previously connected to Manychat.The WhatsApp number belongs to a real business, and we are now trying to connect it to Make through WhatsApp Cloud API / Coexistence.The WABA still shows a credit line:Allocated from: ManychatAccess removedWe have already completely disconnected Manychat, including the remaining business integration that was still visible in Meta. The WhatsApp Business App also shows no connected platform anymore.However, the credit line still appears in the WABA, and this seems to be preventing us from creating a new integration with Make. Make confirmed that the number is “Not eligible” due to a Meta-side restriction.The main problem is that we currently cannot contact Manychat support to ask them to release/remove the old credit line.We have also waited more than 60 hours since disconnecting Manychat, but the credit line is still present and the option to delete the phone number from

Hola comunidad soy de Perú👋Estoy teniendo un problema con mi cuenta de Meta Business Suite: aparece una línea de crédito asignada por ManyChat (ID del negocio: 711214052401794) que muestra el estado “Acceso eliminado”, pero sigue activa y me impide integrarme con otro proveedor.Ya contacté con el soporte de Meta, pero me informaron que solo ManyChat puede solicitar la eliminación de esta línea de crédito.Adjunto una captura de pantalla donde se ve el mensaje en la sección Facturación y pagos > Líneas de crédito.¿Alguien de la comunidad o del equipo de ManyChat ha pasado por lo mismo o sabe cómo solicitar la revocación o eliminación definitiva de esta línea de crédito desde el soporte oficial?¡Gracias de antemano por cualquier orientación! 🙏

Have tried following the docs a ton. Just getting a perpetual loop with facebook and instagram to connect it to Manychat. It’s connected, but manychat is saying it’s not enough. Need help. It’s the primary reason I want to use Manychat.

Hi everyone, I’m having an issue with a ManyChat automation and would really appreciate some help.I built a basic DM automation using the Default Reply. The goal is simple: whenever someone sends a message containing any keyword/message that doesn’t match another specific automation, the Default Reply should trigger and send my predefined automated response.However, I previously connected Manychat AI and fed it the client’s Knowledge Base. It appears that the AI is now interfering with or taking over the Default Reply automation.The problem is that even after: Turning off ManyChat AI Deleting the Knowledge Base Removing/deactivating the AI-related setup …the issue is still happening. The Default Reply does not consistently behave as expected, and it seems like something from the previous AI setup is still affecting the message handling.My question:Is there another place in ManyChat where the AI/Knowledge Base configuration needs to be completely removed or disabled? Could there be

Hi, has anyone experienced a similar issue?My billing date arrived, ManyChat was unable to process the payment, and as a result my Pro subscription expired automatically and the account was downgraded to Free.The main problem is that I cannot complete the payment with any card. I have already tried multiple cards, different payment methods, and different browsers, but the payment continues to fail.I already opened a support ticket explaining the entire situation, but so far I have not received any response. In the meantime, my WhatsApp automations are blocked, which is directly affecting my business operations.Has anyone experienced something similar? How did you solve it? What do you recommend I do to get the case reviewed by support as soon as possible?

Hi everyone, I am having an issue with my whatsapp automation where I cant reply to any customers via manychat even though they message first. It says “You don't have enough money in your Wallet to send the next message. Add funds to keep the conversation going.” It is now a new month so the limits should have reset and it still won’t let me type anything. I used chatgpt and it wasn’t sure what the problem was either as they messaged me first, I am trying to send a normal message not a temporary message, its only a couple hours after they messaged so it can’t be because 24 hours have passed. Additionally, I have not passed my free messages limit and everything is definitely connected properly.This issue has suddenly happened without me doing anything so I am very confusedAny help would be appreciatedThanks 

Hello ManyChat Support,I previously connected my WhatsApp Business Account to ManyChat, but I no longer use ManyChat.The old ManyChat credit line is still attached to my WhatsApp Business Account and appears with the status “Access removed”. This is preventing me from adding a direct payment method to my WABA and from managing WhatsApp billing directly through Meta.Could you please explain how to manually detach/remove the old ManyChat credit line from my WABA? 

Hi! Our Instagram account has a LIVE “Say hi to new followers” automation, but no opening DM is delivered after new follows.We tested with accounts that had never followed us and waited beyond the configured 5-minute delay. Our keyword DM automations for “1”, “2” and “3” work correctly.Could you check our Follow to DM eligibility, connection requirements, and whether follow events are reaching this automation?

Hi all,I'm trying to send Meta-approved Utility Message Templates on Messenger tocontacts outside the 24-hour window, from an external system through theManyChat API. Nothing reaches a contact whose window is closed, and I've runout of things to check. Setup:- 7 Utility Message Templates, all showing Approved under  Settings → Messenger → Utility Message Templates.- One automation per template. The first step is a Send Message block set to  "Send outside 24 hour window", Content type "Utility Message Template",  with the approved template selected and its variables mapped to custom  fields. Each automation is LIVE and published.- Account is on a trial; the page is in the US (Pacific time).What I've tried, each to my own test contact whose last message to the pagewas 4 days ago (status Subscribed, opted in through Direct):1. API: setCustomFieldByName for each variable, then   POST /fb/sending/sendFlow with subscriber_id and flow_ns.   Response is {"status":"success"}. Live Chat shows th

Hi ManyChat Community,I’m experiencing an Instagram comment trigger issue with @moneylife_lee that I have been unable to resolve after extensive troubleshooting.The problem is simple:Instagram comments are not triggering ManyChat at all. No DM is sent, and the automation shows no execution.Today I performed a COMPLETE reset:1. Completely removed the Instagram channel from ManyChat.2. Removed ManyChat from Facebook → Settings → Business Integrations.3. Reconnected @moneylife_lee to ManyChat from scratch using “Connect through Meta.”4. Confirmed the correct Business Portfolio and Instagram account.5. During the new Meta authorization, confirmed permissions for:   - Business management   - Instagram profile/posts access   - Instagram comment management   - Instagram Insights   - Instagram message management/access   - Meta event logging6. The new connection completed successfully.I then created a completely NEW automation from scratch instead of reusing the old one.TEST:- Selected a publi

I heard manychat billing plans may change in october. can you tell us what will be the new billing plan options?

Hi everyone,After connecting ManyChat to my Meta account, I suddenly lost access to some of my ad accounts and business assets in Meta Business Suite. My roles and permissions seem to have changed or disappeared without me doing anything manually.Has anyone experienced a similar issue before?Do you know what might cause this or how it can be fixed?Any advice or shared experience would be really appreciated.

Every Instagram automation on my Pro account stopped firing yesterday. Comment triggers, DM keywords, all posts. Nothing changed in my flows. A brand new test automation with a DM keyword also fails.Support (Maya) tested and confirmed no webhook is arriving. I replied with full details on ticket #579123 and haven't heard back.What I've already done:- Refreshed Instagram permissions multiple times, approving everything- Confirmed "Allow access to messages" is on, and toggled it off and on- Confirmed all automations are live- Confirmed Instagram Account Status is clear- Confirmed my Instagram and Facebook Page are in the same business portfolio- Confirmed the Enhanced Connection (ID ending in 612) is under Connected apps in my portfolio, with full Instagram permissions for comments and messagesWhat I can't do:- Support asked me to set the routing app to the 612 connection. That setting doesn't exist on my account. Conversation routing in business settings is empty, and my Page has no "In

Hola. Creé un reel en instagram el cúal tiene una automatización de respuesta a comentario con palabra clave. Posteriormente ese mismo post a través de Administrador de anuncions de META fué pautado, pero hoy veo que los comentarios no han sido respondidos por la automatización de many chat.Como logro que los comentarios que se generen en el anuncio a raiz de la pauta de meta sean respondidos por many chat?No se que hice mal.

Hola, necesito ayuda con la línea de crédito de WhatsApp.En Configuración → WhatsApp me aparece "La línea de crédito de Manychat no se ha podido compartir contigo".Datos:- ID de cuenta de WhatsApp Business: 196744766864235- Número: (conectado por Coexistence, funcionando)- La cuenta de WhatsApp tiene una tarjeta Visa como método de pago, agregada antes de conectar Manychat. Meta no me permite eliminarla ("El método de pago no se eliminó. Todavía sigue asociado a la cuenta de pago").- La divisa de la cuenta de WhatsApp Business es CLP.- Actualmente estoy en el período de prueba (trial).Necesito que la línea de crédito se comparta con mi cuenta de WhatsApp Business EXISTENTE. No quiero crear una cuenta nueva ni eliminar el número, porque lo uso a diario con pacientes y necesito mantener la app de WhatsApp Business.¿Qué pasos debo seguir? ¿Es necesario contratar el plan Pro para que se comparta?Gracias.

Hola, comunidad. ¿A alguien más le está pasando esto hoy, 30 de septiembre 2026?En ManyChat web aparece “No tienes suficiente dinero en tu Billetera” y se bloquea completamente el cuadro para escribir, aunque el cliente acaba de enviarme un mensaje y estoy dentro de las 24 horas. No estoy intentando enviar una plantilla.Lo extraño es que desde la app móvil de ManyChat sí puedo responder al mismo contacto y esos mensajes aparecen en la web. Con otros contactos, la app también falla, pero muestra un error genérico de envío.Llevo más de dos años usando ManyChat y nunca me había ocurrido. Ya lo reporté a soporte, pero está afectando la atención a mis clientes y necesito una solución urgente.¿Alguien está experimentando lo mismo o logró resolverlo? ¿Podría estar relacionado con el cambio de cobros anunciado para el 1 de octubre?

Hice una automatización para que escribiendo una palabra en un post llegara un mensaje a Instagram pero no está llegando ese mensaje, qué puedo hacer. Ya actualicé permisos de Instagram, volví a hacer la automatización pero no funciona aún 

I have tried every option I could find through the ManyChat AI and through Google, but my comment-to-dm on instagram is not triggering at all for new or non-followers who comment on my automation. It worked for long-time followers and for my other accounts though, so I know that it is triggering perfectly fine, just not for any new people on my page. I have set “Connected Tools” to “On” in my Message and Story Replies account settings, made sure the comment trigger is turned “On” in the automaton, refreshed my permissions, etc. I can’t seem to figure out what the issue is and why the trigger is only working for long-time followers. I also have a welcome message automation and it worked for one new follower randomly, but. I have gained about 50-100 new followers in the past week. The AI chatbot is giving me the same answer and I can’t talk to a real person unless I pay for the upgraded account, but before I do that, I need to know if ManyChat even works for what I need! 

Hi, i need help with an account issue i cant fix on my own. My IG @unboringvisuals got connected to a duplicate ManyChat account called “Unboring Visuals” that was created by accident during signup, and i cant access it. Every reconnect attempt fails with “already connected to Unboring Visuals”. What i’ve tried: removed Manychat from Instagram’s Apps and Websites (nothing listed there), removed Manychat from Facebook Business Integrations, Refresh Permissions in Manychat, created a fresh account via Facebook login (same error), and Request Access (the approval link just sent me back to the channel picker).Im on the free plan so i cant open a ticket, and the AI bot cant connect me to a human right now. Could a mod please disconnect @unboringvisuals from the duplicate account on the backened? i can verify i own the IG and the linked Facebook page.