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Known issues tracker

You can find here known Manychat issues and bugs. Each post will be regularly updated with the latest information.

  • 7 Topics
  • 10 Replies
7 Topics
Victor
Manychat Team Member
VictorManychat Team Member
posted in Known issues tracker
[Incident] Unable to Link Manychat App to Meta Ads / Facebook Ads Manager

Hi everyone,We’re aware of an issue currently affecting the ability to connect the Manychat app to Meta Ads and Facebook Ads Manager. An early analysis suggests that around 80% of users may be impacted.First of all, we sincerely apologize for the inconvenience. We understand how important this connection is for you to manage and optimize your ad campaigns effectively, and we know how frustrating it is when something so critical isn’t working as expected.Our team is actively investigating the root cause and working closely with Meta to determine whether the issue lies on their side or ours.We’ll continue to share updates here as soon as we have more information. Thank you again for your patience and understanding as we work to resolve this as quickly as possible.— Team Manychat 💙

958
Victor
Manychat Team Member
irinaB
Manychat Team Member
irinaBManychat Team Member
posted in Known issues tracker
[KNOWN ISSUE] Messages may fail to send, Messenger.

Some messages may fail to send,  Messenger. Disabling any running campaigns is recommended. The issue was reported to Meta and their development team is investigating the issue at the moment. Please, visit our Status Page for the updates:  https://status.manychat.com/cm8ojenxy000awymmw7efhutm

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irinaB
Manychat Team Member
Roman Raizink
Manychat Team Member
Roman RaizinkManychat Team Member
posted in Known issues tracker
[RESOLVED] Instagram: No available posts in the posts picker

Hi everyone, Roman from Manychat Support here. Update (19 Feb): This issue has been resolved  We’re aware of an issue where Instagram posts are not appearing in the post picker for some accounts. Our team is actively looking into it and working on a resolution. If you’re experiencing this, you can stay updated by subscribing to the incident on our status page: Manychat Status.We’ll share updates there as soon as we have more info. Thanks for your patience, and we appreciate your understanding! 💙

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Roman Raizink
Manychat Team Member
Roman Raizink
Manychat Team Member
Roman RaizinkManychat Team Member
posted in Known issues tracker
[RESOLVED] Instagram messages deliverability issue

Hello Manychat family, Due to a Meta incident, some users may experience errors while sending and receiving messages on Instagram.We are aware of the problem and are already investigating it. We will update you on this incident once there is any news on the subject. Please check the incident on our Status Page for more info and subscribe for updates: https://status.manychat.com/cm4rsybwl000jejhtz1568myyUpdate: Meta has confirmed the incident on their Status Page: https://metastatus.com/ig-messengerUpdate 2: Meta reported that the issue should be fixed by now; we are currently monitoring the situation.

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Roman Raizink
Manychat Team Member
Roman Raizink
Manychat Team Member
Roman RaizinkManychat Team Member
posted in Known issues tracker
[RESOLVED] Elevated error rates for all Messenger, Instagram, and Whatsapp webhooks.

Hi Manychat family,We are aware of an incident affecting the deliverability of Messenger, WhatsApp, and Instagram messages, various triggers and webhooks. Meta has not confirmed the incident yet, but we are monitoring it and will update you on any developments. Please check the Manychat Status Page for more information.We understand the inconvenience this may cause and are making every effort to resolve it as quickly as possible 🙏 UPDATE: Meta has confirmed the incident. Please check Meta Status Page for more info.UPDATE 2: The issue is now solved, thank you for your patience and understanding!

950
Roman Raizink
Manychat Team Member
irinaB
Manychat Team Member
irinaBManychat Team Member
posted in Known issues tracker
[RESOLVED] WhatsApp - Keyword Trigger may be Failing for Ad-Initiated Conversations

Hi Manychat! Update (28 Nov): This issue has been resolved We are aware of an incident affecting the deliverability of WhatsApp messages: When a conversation is initiated through an Ad on Facebook or IG, the WhatsApp Keyword Trigger does not activate as expected, preventing the Automation from starting. Users must type the keyword again to receive the message. We are continuing to work on a fix for this incident.Our development team is actively analyzing the scope and working to find a solution.We understand the inconvenience this may cause and are making every effort to resolve it as quickly as possible.Please check our Status Page for more information.

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irinaB
Manychat Team Member
Victor
Manychat Team Member
VictorManychat Team Member
posted in Known issues tracker
[RESOLVED] Quick Replies Not Displaying in Comment Replies (DM)

Update Oct 11: This issue has been resolved Hi Manychat family!  We’ve identified an issue on Meta’s side that’s preventing Quick Replies from showing up in Direct Messages (DM) sent as comment replies on both iOS and Android devices. The good news is that Quick Replies in regular messages are working just fine. Meta’s team is actively investigating, and we’re keeping a close eye on the situation. We’ll update you as soon as we have more information. Thank you for your patience!

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Isaac90401
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