Known issues tracker

Hello everyone,We truly appreciate your patience and thank you for bringing this to our attention.We are aware of a current issue affecting comment reply automations. Some accounts are experiencing failures specifically in the auto-response triggered under comments, and we want to make sure you have full visibility into what we know so far.Our investigation has confirmed that this behavior does not affect the delivery of Direct Messages; flows continue to run and DMs are being sent as expected. The issue is isolated to the auto-response under comments and is being actively investigated by our team.We have been able to narrow the behavior down to accounts connected through the Instagram OAuth (direct sing-up using Instagram details; w/o Business Suite). This has already been escalated to Meta, and we are working closely alongside their team as our investigation continues.We genuinely appreciate your understanding and your tr

UPDATE (April 13): This issue has been resolved. Hey everyone, We want to keep you informed about a current issue affecting WhatsApp connections in Manychat. Some users are currently unable to connect WhatsApp as a channel and may see the error: “Manychat is unable to register customers at this time.” After investigating and confirmed by Meta, it is being caused by an ongoing outage on Meta’s side. The issue is impacting the majority of users, although some accounts may still be able to connect successfully. 🛠 Current status Meta has confirmed the issue on their end Their team is already working on a fix Initial indications suggest this should be resolved within a few hours

Hello, Manychat Family! We’re aware of an issue where webhooks are not being delivered for some Instagram accounts. This may cause automations to fail to trigger or stop when a button is clicked. The issue has been reported to Meta, and we’re monitoring it while awaiting their response.We’ll share updates here as soon as more information is available. Thank you for your patience. Please also check our Status Page for more info.

Hello, Manychat family,We’re currently aware of an ongoing incident on Meta’s side that is affecting Instagram comment Automations on a large scale. Comment triggers may fail or behave inconsistently for some accounts. We understand the importance of this for you, and we apologize for the impact this is causing.We’ve already reported the issue to Meta with critical priority. This is a Meta-side bug that requires changes on their end, so it’s not something we can directly fix in Manychat. That said, we’re actively pushing for updates through our private channels with Meta and will share news as soon as we have it.We're closely tracking the situation and following up with urgency. As a temporary workaround, we recommend using Instagram DM Keyword Automations instead of comment triggers where possible. DM triggers are working as expected and can help you keep users entering your Automations while w

Hey Manychat family, We’re currently aware of an issue where Quick Reply buttons are not showing up in Instagram conversations. This prevents end-users from selecting options, which interrupts conversations and impact automations. Our team has already reported this to Meta Support and shared all the necessary details for their investigation. We’re closely following up and will share updates with you as soon as we receive them. We understand how disruptive this can be to your customer interactions and truly appreciate your patience while we work with Meta to get it resolved 🙏

Hi Manychat Community family!We're currently aware of an issue affecting the reception of webhooks for some Instagram channel accounts. This may result in delays or interruptions in automations, Live Chat updates, and other real-time features linked to Instagram. Our team has reported the issue to Meta and is actively monitoring the situation while awaiting their response.We’ll keep you updated here as soon as we have more information. Thank you for your patience and understanding. You can also check our Status Page for more info.

Hi everyone,We’re aware of an issue currently affecting the ability to connect the Manychat app to Meta Ads and Facebook Ads Manager. An early analysis suggests that around 80% of users may be impacted.First of all, we sincerely apologize for the inconvenience. We understand how important this connection is for you to manage and optimize your ad campaigns effectively, and we know how frustrating it is when something so critical isn’t working as expected.Our team is actively investigating the root cause and working closely with Meta to determine whether the issue lies on their side or ours.We’ll continue to share updates here as soon as we have more information. Thank you again for your patience and understanding as we work to resolve this as quickly as possible.— Team Manychat 💙

Some messages may fail to send,  Messenger. Disabling any running campaigns is recommended. The issue was reported to Meta and their development team is investigating the issue at the moment. Please, visit our Status Page for the updates:  https://status.manychat.com/cm8ojenxy000awymmw7efhutm

Hi everyone, Roman from Manychat Support here. Update (19 Feb): This issue has been resolved  We’re aware of an issue where Instagram posts are not appearing in the post picker for some accounts. Our team is actively looking into it and working on a resolution. If you’re experiencing this, you can stay updated by subscribing to the incident on our status page: Manychat Status.We’ll share updates there as soon as we have more info. Thanks for your patience, and we appreciate your understanding! 💙

Hello Manychat family, Due to a Meta incident, some users may experience errors while sending and receiving messages on Instagram.We are aware of the problem and are already investigating it. We will update you on this incident once there is any news on the subject. Please check the incident on our Status Page for more info and subscribe for updates: https://status.manychat.com/cm4rsybwl000jejhtz1568myyUpdate: Meta has confirmed the incident on their Status Page: https://metastatus.com/ig-messengerUpdate 2: Meta reported that the issue should be fixed by now; we are currently monitoring the situation.

Hi Manychat family,We are aware of an incident affecting the deliverability of Messenger, WhatsApp, and Instagram messages, various triggers and webhooks. Meta has not confirmed the incident yet, but we are monitoring it and will update you on any developments. Please check the Manychat Status Page for more information.We understand the inconvenience this may cause and are making every effort to resolve it as quickly as possible 🙏 UPDATE: Meta has confirmed the incident. Please check Meta Status Page for more info.UPDATE 2: The issue is now solved, thank you for your patience and understanding!

Hi Manychat! Update (28 Nov): This issue has been resolved We are aware of an incident affecting the deliverability of WhatsApp messages: When a conversation is initiated through an Ad on Facebook or IG, the WhatsApp Keyword Trigger does not activate as expected, preventing the Automation from starting. Users must type the keyword again to receive the message. We are continuing to work on a fix for this incident.Our development team is actively analyzing the scope and working to find a solution.We understand the inconvenience this may cause and are making every effort to resolve it as quickly as possible.Please check our Status Page for more information.

Update Oct 11: This issue has been resolved Hi Manychat family!  We’ve identified an issue on Meta’s side that’s preventing Quick Replies from showing up in Direct Messages (DM) sent as comment replies on both iOS and Android devices. The good news is that Quick Replies in regular messages are working just fine. Meta’s team is actively investigating, and we’re keeping a close eye on the situation. We’ll update you as soon as we have more information. Thank you for your patience!

UPDATE - JULY 16: This issue has been resolved 🙌 ​​Hi Manychat family,We are aware of an incident affecting the deliverability of Instagram messages, various triggers, and the display of Live Chat messages. Meta team confirmed minutes ago that there is an issue happening our their side - check https://metastatus.com/ig-messenger for more information.Our development team is also actively analyzing the scope and working with Meta to find a solution. Unfortunately, we do not yet have an estimated resolution time. We recommend considering stopping paid campaigns until the issue is resolved.We understand the inconvenience this may cause and are making every eff