[RESOLVED] Unable to Link Manychat App to Meta Ads / Facebook Ads Manager

How long it will take, do you have any idea?

​@Victor Could this be affecting Conversion API too? I’ve connected a Dataset to WhatsApp via the CAPI section in ManyChat, I’m triggering Purchase Events but these events aren’t reflecting in the Dataset/Events Manager.

Please let me know if this could be the case, as this is a current request of a client and I’m unable to track events successfully in ManyChat.

Hi everyone! 👋

We’d like to share a quick update on the issue that was affecting the connection between Manychat and Facebook Ads Manager.

The good news is that, over the past few hours, the instability appears to be resolved for most accounts. We’re still monitoring things closely with Meta, but many users have already been able to and use the integration normally and link their flows to their Ads.

If you’re still experiencing issues, we recommend trying to access Facebook Ads Manager using your browser’s Incognito/Private Mode and attempting the process again.

Still not working? If possible, please record your screen (using a tool like Loom) showing the entire step-by-step, starting from the flow creation in Manychat all the way to the point where you attempt to link it to your campaign inside Facebook Ads Manager.

This will help us escalate your case to Meta’s technical team with as much detail as possible. 💪

Thanks again for your patience — and let us know in the comments if the issue is resolved for you, or if you’re still seeing it!

Have a great day! 💙

Hi there,

No, this issue is not related to the Conversions API nor affects it directly or indirectly. In this case, I recommend reaching out to our support team so they can take a closer look into your account and help you investigate what might be going on. Please do so by using this link: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat. 

In case you can't log in, please use this link instead: https://help.manychat.com/hc/en-us/requests/new?ticket_form_id=12734509953820

Hey, my manychat isnt sending any dms or messages anymore. Is this a current known issue? I didnt do anything, it was working fine all the time

Hi, About the issue affecting the ability to connect the Manychat app to Meta Ads and Facebook Ads Manager. I have tried reconnecting and trying via incognito and still does not work. I spent some time configuring a chatbot and this thing does not work…😑🙄😖 What a lost of time….      Is Manychat still working on this issue? Or you guys gave up?  it’s been days… No updates….  Thanks

Hi Aaron,

This isn’t related to any major issue on Meta’s or Manychat’s side. It can happen for several reasons, especially if there was a lost connection or a permissions update on your page.
No worries, tho; this often happens because of any errors while your token (which is like a secure key that allows Manychat to access your page safely) is being processed and/or refreshed by Meta on their side, so connection or permissions are lost without human action.

In this case, I recommend reaching out to our support team so they can take a closer look into your account and help you investigate what might be going on. Please do so by using this link: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat. 

In case you can't log in, please use this link instead: https://help.manychat.com/hc/en-us/requests/new?ticket_form_id=12734509953820

Hi Julian,

This issue is considered fixed. 

In case you're still experiencing problems connecting Manychat to your Facebook Ads Manager/your Ad, I recommend reaching out to our support team so they can take a closer look into your account and help you investigate what might be going on. Please do so by using this link: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat. 

In case you can't log in, please use this link instead: https://help.manychat.com/hc/en-us/requests/new?ticket_form_id=12734509953820