Unanswered questions

From this post:It says it is resolved, but after publishing my reel and adding the quick reply button, I have tested in multiple divces that the DM does not in fact contain the quick reply. What am I doing wrong, if this has already been marked as Resolved?

The Quick Reply issue was resolved last night. However, the moment I reconnected my Instagram account, I immediately received a 7-day messaging restriction. This is unbelievable. My bot didn’t even send a single message to anyone, yet I was banned right away.I can’t be the only one experiencing this. I’ve been using my ManyChat bot for months without any issues, and I haven’t made any changes at all. The only thing I did was reconnect my account to ManyChat and refresh the permissions.Who can help me with this? I got a 7-day messaging ban, and there’s no way to report this problem to any Instagram official. I already waited 3 days for the Quick Reply issue to be fixed, and now I’ll be out of work for another 7 days.

I'm experiencing instabilities in the live chat and don't know where to ask for quick support.On the status page https://status.manychat.com/ there's a button to report a problem, but it takes you to a page for asking questions.I need to know where to report a problem where we need quick solutions. Like me, many people use ManyChat for support on WhatsApp and other channels. If it's down or unstable, we lose our support flow.I'd appreciate it if you could check and let me know where I can quickly report a problem.Thank you.

A que se puede deber este error que sale seguido en mis conversaciones  

I’m new to Many Chat and have a question… is it possible to integrate a facebook/meta conversion pixel within the chat for a user fulfilling a specific action - eg. downloading an ebook?My goal is to drive users to chat, and then optimise towards an action in the chat without taking them to a separate website to fulfil the action.Many thanks

I see this message when I send links to people with Manychat who comment on my posts in instagram. I’m assuming it happens for all redirect links that are sent on all platforms with a free account. I’m wondering if this goes away with a paid account as I want it to be more seamless for my followers.

Hi I want to sell products on live chat and to do so I linked my stripe account to see the Catalog button under payments section in the settings, but whatever i did the catalog button is not showing! I changed the stripe account and linked another one but still the same issue appears! and also i disconnected stripe and connected paypal but even though the catalog button is not showing! what to do? i sent to the support but they never reply although im a PRO member on Manychat 

Olá, estou com um problema na minha conta.Me foi cobrado o valor de R$249, que até onde sei, pela tabela de usuários, eu teria direito a até 2500 contatos.Acontece que estou com a informação de 497/500 contatos já utilizados no meu dashboard da central de cobranças…vejam só: Por certo, eu deveria ter acesso a 2500 contatos, e não apenas 500. O que houve de errado?

 I’m trying to send a message through WhatsApp — the account is connected, and everything looks fine in the Meta panel.I was using it normally about 30 minutes ago, but when I tried to reply to a customer just now, this error started appearing.I’ve already updated the permissions in the panel, restarted everything, and tried every possible fix, but the error still persists.  Estou tentando enviar mensagem pelo whatsapp, a conta está conectada, whatsapp tudo ok no painel do metaestava usando a 30 minutos atrás normalmente, fui responder um cliente agora começou esse erro.Já atualizei as permissões no painel, reiniciei, fiz tudo o possível e o erro continua.

Hello,I am from Iran and I am trying to activate the Trillion / VIP plan. However, I receive an error saying that my card is not accepted (I only have Iranian bank cards).Could you please let me know what payment options are available for users in Iran? Do you offer local resellers, vouchers, or any alternative methods of payment that I can use to activate my subscription? Thank you very much for your support. Best regards,Koohyar.rice 

He notado en varias automatizaciones que se envía solamente el mensaje inicial de saludo.Sé que si la cuenta que activa la automatización de Manychat, tiene una respuesta automática eso detiene la automatización de manychat pero está ocurriendo también con seguidores que no tienen esto, por lo que me escriben reportando la falla e indicando que no reciben el lead magnet.Es algo aleatorio.Porfa ¿alguien me indica qué puede estar pasando y cómo corregirlo?

"Your Instagram account is ineligible for using Instagram Business Messaging API."}Im sooo MADDD! I had my account (instagram) connect with manychat for STORIES AUTOMATIONS (contest stories, receive a message dm!)AFTER I CHANGED MY PASSWORD IT DISCONNECTED!!!AND NOW EVERYTIME I TRY TO CONNECT IT KEEP SHOWING ME THIS MESSAGE <--- have anyone passed through the same thing?PLEASE HELPPPPP!

After user input their phone on instagramWhile collecting data , Automation send next question twice .ı don't understand unsupported message type

Hallo everyone I need help, i just have one account in manychat, but i have double invoices. every month my billing is double of 15$ and 15$, I have no reach limit contact 

Hi I want to setup an automation for people who are sharing me my own reel or post, I want to send them a message once they have sent me my own reel or post.HOW TO DO THAT?

Hello,I’m using ManyChat with my Facebook Ads (CTA “Send Message”). Until recently, everything worked fine: when someone clicked the ad’s CTA, my Messenger flow started automatically.But now, it doesn’t work anymore: The “User clicks a Facebook Ad” trigger is properly configured. The flow is set to Live. In Ads Manager, I selected Partner App = ManyChat and the correct message flow. I even tried creating a new flow and reconnecting ManyChat to my page, but no success. Has anyone faced this issue before? Is there a specific step needed to make sure ManyChat takes over after the ad click?Thanks a lot for your help 🙏

My automation, which has been running fine for weeks, has just sent people a message (facebook only) suggesting they have been subscribed. This isn’t even my message and have no clue where it has come from.I checked the automation messaging and have attached it. It should send them a free guide. How do i stop this if it isn’t even my message / wording?^^^ This is not my message???^^^ it should have sent this. This automation is fine on Instagram but this was the first time it had been requested on Facebook

Hi everyone,I’d like to check if others here are experiencing the same issue with Messenger Lists.In my case (and for some others I’ve spoken with), when a subscriber clicks the “Notify Me” / “Updates erhalten” button inside a Messenger List flow, the flow doesn’t continue afterwards. It just gets stuck.We stopped using OTNs a long time ago because of similar problems, and since then we’ve switched entirely to Messenger Lists. But now this exact problem is happening there too.ManyChat Support mentioned OTNs in their reply, but I’ve clarified that this issue is specifically with Messenger Lists. They said they will escalate, but before we push further, I’d like to know:👉 Are you also seeing this happen with your Messenger List setups?👉 Or is it working normally on your end?If more of us can confirm the same issue, it will help show the scope of the bug and hopefully speed up Meta’s investigation.Thanks in advance for sharing your experiences!Best,Thomas

Ya seguie el proceso de eliminar acceso de mi whatsapp business, pero ahorita que me quiero conectar con otra empresa me tira error, porque indica que ya tengo mi telefono con otro socio. y cuando hice el ticket con meta todavia les aparece a ellos vinculado, alguien que me pueda apoyar o indicar cuanto tiempo se tarda esta desvinculacion.

Excuse me, I would like to ask. I use manychat as a third party to send automatic dm. But I am having trouble linking a manychat account that uses my Facebook account and Facebook page to his Instagram account, even though I have linked the Instagram account to his Facebook page. They mentioned the API message problem "Instagram Business API: Your Instagram account is ineligible for using Instagram Business Messaging API." , I don't know the solution now. Please help me solve this, I really need it mate🙏 

This must be pretty basic but I cannot find an answer. What is the difference between a visitor and a subscriber?   Thanks!

Is there anyone of you who were able to add a user to an IG automation manually. We were having some issues with IG automated DMs this past week and we missed a lot of people. We wanted to DM them with the actual message that they are supposed to receive but we cannot. So, I was wondering if there’s a way we can just manually add them to the workflow. 

I want to send a message to many contacts once a time.They were all received my direct message before.Can I do this?

Hello there!I have created an automation for my FB business page and IG one, and it’s been going pretty good.But there is a problem. We are on the PRO plan ($15/month, for context).People respond to our Reels/ Posts with: “Community”/ “Italian”/ “Yes”, etc. It is running a flow for sending link to join the community on Skool.But from what it seems, only 30% of messages are delivered. And I don’t know exactly why.On IG it’s showing 100% sent/ 100% delivered.But on FB - 3249 Sent/ 33.8% delivered.Meaning, only 1000 people get the messages. But, idk exactly, is this something from Facebook? I found this one, that maybe people didn’t enter on the facebook to get the messages (like logging in). But I find it hard to believe.Let’s say maybe for 5-10% of people, but 70% to not login again? And some of them comment again on the videos.So, idk exactly what is the problem, and what to do. I wandered about this because on the Skool community we have only 1000 people that got on the about page (li

In an automation, is there a way to send the “flow_ns” value through an External Request?I understand that I can get that value from the URL in a browser, but I would like to have that value sent to my backend for logging purposes.I tried to see if the field was available when clicking the “Add Full Contact Data” in the Request form, but nothing came up.Thanks!