Unanswered questions

Estou com problema para conectar a conta do instagram da minha empresa, aparece pedido enviado, mas minha conta nao recebeu nenhum convite no meta business suite ou no proprio app do instagram, entrei em contato com o suporte e mesmo assim ele fala que esta conectado em outra conta manychat, mas nao sei qual conta e até ja desconectei no proprio instagram, mas continua dando esse erro de pedido  enviado e nao conecta meu instagram, me impossibilitando de usar o software de voces

I am experiencing an issue where my automated messages are being sent repeatedly to users, It seems like users cannot interact with the link effectively, and it looks like spam to the system. Does anyone know why the flow keeps repeating the same message instead of allowing the user to complete the subscription action via a button?"

Hi everyone,this is the issue that is affecting one of my clients. In some cases, message that is sent after the button is being triggered multiple times even though button was only pressed one or twice. I designed my automation with that in mind specifically, so that when button is pressed, automation checks was that button pressed previously. As you can see from the screenshots, button was in this case pressed once, and those 3 extra duplicates came BEFORE the smart delay was over, (smart delay is set before the voicenote, it has nothing do to with the duplicate sending of the video message)I am running this same design across multiple other accounts, and only on this account are these things happening so often. End result is lost leads of courseWondering did anybody have any similar issues before, and of so, how did you fix them?

Hola, necesito ayuda con este error al intentar reconectar Facebook con nuestra cuenta PRO.Cuando hacemos clic en "Actualizar Permisos" en Configuración → Messenger, Facebook abre la ventana de autorización correctamente, pero al confirmar aparece:"Hemos encontrado que este perfil de ManyChat ya existe - Se le redirigirá automáticamente a este perfil"Y nos lleva a una cuenta diferente en lugar de reconectar la cuenta PRO.Ya eliminamos la cuenta FREE asociada a ese Facebook pero el error persiste.Nuestra cuenta PRO tiene más de 100,000 contactos y todos los flujos activos. No queremos perder nada.¿Alguien ha resuelto este error antes? ¿Cómo lo solucionaron?Gracias 🙏

I transfered my subscription on another acc, and it wont let me cancel it, i didnt even used it, i would love to fix that, so i dont get charges on my cc

I’m having a very random issue with a particular automation, and what’s even more random is it happens sometimes whilst other times not. I have a system set up where people can ask me for a free guide by saying GUIDE. They’ll immediately receive a link to my guide if they’re following, and if they’re not, they’ll get another message asking to follow me before the guide is sent. As soon as they click following, the automation asks them to follow me, again. So they click following and, once again, they’re sent another message asking to follow me. By then, they leave the chat (obviously...)Any idea why this is happening? It doesn’t happen to everyone! Which is even weirder….Thanks

Hi everyone! Quick question.I'm trying to avoid misfires in ManyChat and make sure people only get DMs they actually asked for. Any best practices for keeping automations clean and preventing random triggers?Also, if anyone offers audits or consulting for this, I'd love a recommendation. Thanks!

Buenas, gente :) Os hago un consulta, por si alguien pudiera echarme un cable.Resulta que el año pasado estuve usando mi cuenta de Manychat y todo funcionó genial, capté muchos leads y las automatizaciones se activaron perfectamente. De hecho, este mismo año usé la opción de saludar a mis nuevos seguidores y también fue bien. El problema viene cuando vuelvo a activar mi suscripción esta semana pasada. Sigo manteniendo toda mi información tal cual estaba, incluso el mismo flujo para saludar a los nuevos followers, pero al darle a activar, no funciona. Pero además de eso, he creado otros 5 flujos con 5 nuevos lead magnet que pretendía empezar a usar ayer, pero no pude porque no había forma de que funcionase la automatización.Todos los flujos tienen el cartelito de “LIVE”, he actualizado los permisos de Instagram y de Facebook, he borrado todos los contactos que tenía guardados de las veces pasadas… y nada. He probado varias veces a poner las palabras clave desde otros perfiles de IG en m

Hi,We had this issue happen less than an hour ago, where ONE API call resulted in sending FIVE messages to the lead on Instagram. This is not a visual bug on Manychat, this was confirmed on Instagram that the lead got 5 messages, from 1 API call. There is no other system calling an API for this lead, no automation, nothing, just this oneThis led to lost of this lead, and is unacceptable. If there are any ongoing issues with Manychat’s API, please advise  

 I’ve just seen this pop up on my Manychat, a change to the 24hr window rules, where the new messaging window is within 7 days of someone entering via an ad. This seems to ahve come in within the past day or so as i havent seen this prior and cant find any information on changelogs for Manychat/meta?Ive tried a test broadcast to people who subscribed less than 7 days ago, but interacted more than 1 day ago, and its showing my audience is 0, where it should be 1000+ if this new set-up is true.Does anyone have any more information on this? is there anything i need to do specifically to message people, or does this just need time to roll out?

Hi everyone,My ManyChat automation stopped responding to Facebook post comments about 5 days ago. I’ve already refreshed the connection and even rebuilt the flow, but it’s still not working.Has anyone experienced this issue before or knows how to fix it? I’d really appreciate any help.Thank you!

We use ManyChat for Instagram DMs. Our issue is that when our own team sends a manual message to a contact from the business Instagram account, it triggers our automation flows if the message contains any active keywords.Our use case: we have prospects who don't complete our intake form, so our medical team needs to follow up with them manually via Instagram DM to guide them. But ManyChat fires the bot on top of the manual message, which confuses the prospect.We need a way for the system to recognize that the message was sent by the page admin and NOT trigger any automation.Questions:Does ManyChat have a native way to detect that a message was sent by the admin (not the contact) and suppress automation? Is there a setting or workaround to prevent keywords from triggering when the business side initiates or continues a conversation? Would using "Pause Automation" via API or Zapier be a viable scalable solution?

I’m running ads through meta and have integrated manychat- I love it but I have noticed duplicate messages sending. I think it’s when they go out and come back in or press the ad twice as in my dm’s it appears that way so then the flow is being triggered multiple times. I’ve tried to find the answer here but very confused so any help is appreciated! I’ve seen mention of a tag and condition but confused where to put this as the ad trigger has to start with a message? I’ve attached some of the response examples and my current automation!  Thank you so much!

so basically all my automations are up and running but its been a while now that i see manychat not working properly and skipping multiple comments from people a day. its absolutely annoying, especially taking into consideration i have a paid account. all systems are up and running and as i said: most of the times it fires, but the more time passes, the more skipped comments i see every day. it is absolutely annoying!!is there a manychat support to reach out for? 

Hello! Where do I find the message requests from IG inside the manychat inbox? TY

Today I tried to log into our ManyChat account and was shown this error:{"0":"Access denied","state":true}I have tried logging in through Google, Meta, email login, and incognito, but nothing has worked.From what I’ve read, this issue may be related to an account being flagged for Terms of Service reasons. I went through the Terms of Service list and I don’t see anything in our account that should have caused this. We are using ManyChat for standard signup flows and user communication, so I’m not sure why access would have been denied.I also found another thread where users seemed to be experiencing the same issue here:https://community.manychat.com/general-q-a-43/login-error-access-denied-9363?postid=28119#post28119Right now we run all of our signup flows through ManyChat, so we need access restored as soon as possible. I had to create a new account just to contact support.Has anyone else run into this issue or found a fix? And is there a way for ManyChat support to manually review an

Hey everyone!When I type out messages on manychat in some of the chats it gets sent 2,3 or 4 times. This just started happening in the last few days, and this is not an automation. It happens when I type messages out.I manage multiple inboxes with manychat and this is only happening on one account. I’ve already tried refreshing permissions.Does anyone have a solution for this?

I’m new to manychat. I just set up an Instagram automation, but it is not working. I have no idea what’s wrong. Any idea what could be the issue?

Does anybody has idea how to link all services to work together?I want to create n8n workflow and I need to use Manychat subscriber ID to match users in my database for all chanales like FB IG and TelegramBut when you connect TG bot to a personal telegram account it does not work.

I'd appreciate it if anyone can help identify what the issue is.I've already set up my account correctly and configured my Welcome Message automation. However, the automation wouldn’t trigger when someone clicks the "Get Started" button on my Facebook Page.Has anyone encountered this before or knows what I might be missing? 

Hi, Set up a new ‘auto dm when comment’ on a specific post yesterday and it’s not working. Had hundreds of people comment and I had to manually send the links to them on my launch. Not impressed. I have done everything right, looks all connected and is live.My other auto dm new followers was already connected and was still working during this time? Please help urgently.

I continue to have people message me that they cannot see the links I am sending in the automation. They can see my message in the blue box, but they do not see the links below that. Any thoughts on why this might be happening? 

We're experiencing issues with affiliate links sent through ManyChat automations on both Facebook and Instagram (more frequently on Facebook).Our setup:ManyChat comment-to-DM automations Affiliate links from Geniuslink, Howl, BrandCycle, LTK, etc. ManyChat URL shortener is not disabledIssues we're seeing:Some users don't see the link in the DM at all - they are only seeing the opening message, but no link buttons Some users report that links don't work when clicked. Some users can open our website, but affiliate links on the page return errors such as "Page removed" or fail to load. The issue often resolves when users open the link in Safari or Chrome instead of Meta's in-app browser.Has anyone experienced similar issues with affiliate links in Messenger or Instagram automations? Are there any known issues with link tracking, redirects, or Meta's in-app browser that could be causing this? I field dozens of messages a day with users reporting that our links are broken. Any troubleshooti

every time i request a demo or contact to get support for my account i just get an email back about manychat’s elite program which im not even interested in. and no one even replies when i respond to that email about elite. im paying for the pro plan too and having a frustrating time getting support. running into issues with my automations set up here and need help!

Since im new here i have questioni heard that smart delay doesnt work after 15sec cn i make it to be more then 2-5minutesi have same one for ig thanks