Unanswered questions

I’m the owner of a ManyChat account. Two team members need Inbox seats to answer chats, but the account only has two Inbox seats, and my own seat can’t be removed. I can’t add a third seat without a plan change.Before changing anything, I want to confirm:Can a user with the Admin role create, edit, move, and delete automations? Does an Admin occupy an Inbox seat? Can the owner be without an Inbox seat? How can an account add a third Inbox agent without upgrading the plan?We’re considering transferring ownership to one of our Inbox agents, and keeping our current user as Admin, since that person manages marketing rather than chats. Is this viable? Specifically: (a) can an Admin fully create, edit, move, and delete automations after the transfer; (b) does the new owner need to be invited as a team member first; (c) are there any Facebook page permission requirements we should check; and (d) once ownership is transferred, can the previous owner still manage billing and roles?The help cent

Hola. El día de ayer (4 de noviembre de 2026) tocaba el cobro automático de mi suscripción al Plan Pro (USD 39.00/mes) con mi tarjeta, pero la transacción no se efectuó y el sistema pausó mi cuenta indicando que alcancé el límite de contactos (2,684 de 2,500).Ya actualicé y volví a guardar los datos de mi tarjeta en la sección de detalles de pago pero el sistema sigue sin procesar el cargo de renovación ni me permite liberar el estatus de los excedentes en suscripciones. Necesito ayuda para forzar el cobro y desbloquear mi cuenta urgentemente.

Im having issues with messages that are unassigned showing in my many chat. I had to refresh the connection a few times to make it work but that is not ideal. What can I do to make it work?

Cómo puedo vicular mi perfil de creador en fb si no es una página como tal?

Olá, pessoal! Preciso de ajuda com um caso em que o suporte automático não está resolvendo.Situação:O meu Instagram profissional está conectado a uma conta do ManyChat que usamos só como teste. Não temos mais o login dessa conta e não conseguimos recuperar o acesso. Por isso, ao tentar conectar o Instagram à conta atual do ManyChat, aparece a mensagem de que ele já está conectado a outra conta.O que já fiz:Removi os apps conectados nas configurações do Instagram, mas o ManyChat continua mostrando que a conta já está vinculada. Enviei o formulário de suporte pedindo a desconexão e anexei os documentos que comprovam que sou a titular do Instagram. O atendimento automático (IA) não reconhece os documentos e pede o envio novamente. Já repeti várias vezes e o processo nunca avança para uma pessoa.Minhas dúvidas:Alguém já passou por isso? Como conseguiu desvincular um Instagram de uma conta ManyChat sem acesso? Existe um caminho para o suporte humano analisar a comprovação de titularidade, j

Hi everyone! I own a business Instagram account and I need help with a problem that the automated support isn’t solving.Situation:My Instagram account is connected to a ManyChat account that was only used for testing while my automation was being set up. We no longer have the login for that account and can’t recover access. Because of this, when we try to connect my Instagram to the correct ManyChat account, we get a message saying it’s already connected to another account.What we’ve already done:I removed the connected apps in my Instagram settings, but ManyChat still shows my account as linked. We submitted the support form requesting the disconnection and attached documents proving that I’m the owner of the Instagram account. The automated support (AI) doesn’t recognize my documents and keeps asking me to send them again. We’ve repeated this several times and the process never gets passed on to a human agent.My questions:Has anyone been through this? How did you manage to unlink an

Hello everyone.I'm having trouble connecting Manychat to my Instagram account. I think I must have done something wrong, now whenever I click on my account to add to Manychat, the following response appears: "Your request has been sent. please ask owner of Manychat account with this page to approve your request”.The thing is, no field for approval appears within Manychat. I have already created, deleted, and created a Manychat account again, but it persists. No problem with Facebook Page, just with Instagram. Does anyone know what I can do?!-->

Hi team, my Pro subscription expired on Nov 4 after the renewal failed. I’ve paid US$39/month successfully since May 2026 with the same card.When I try to renew via checkout, I get “Something went wrong with your card.” My bank confirms they see no attempt at all, neither approved nor declined, only the US$0 card validation. So the charge is being blocked before it reaches the issuer.On the Free plan I can’t open a support ticket. Could someone from Billing check the account, or send me a manual payment link? My automations are down and I’m losing leads.Account ID: fb4713041. Thanks!

Já configurei tudo corretamente, mas nenhuma automação minha funciona de fato.

I’m new to ManyChat - I’ve set up my first automation on Facebook and Messenger, but the the trigger is not firing upon activation. Facebook is hiding the comments with the trigger word I’ve chosen. Any help would be really appreciated. 

Alguien sabe como solucionar este problema? Quiero evitar que Manychat mande los nuevos mensajes a mi sección de “Generales” de mi bandeja de mensajes de Instagram. Pasa que en mi Instagram recibo mensajes de mis amigos y también de mis clientes, y por defecto cuando me llega un mensaje de nuevo de un cliente Instagram los pone en “Principales” y yo a mis amigos los dejo en la sección o categoría “Generales” y de esta manera tengo ordenado y separados mis chats con mis clientes de los de mis amigos. En otras palabras quiero saber de que forma puedo hacer que Manychat respete el orden por defecto de clasificar los nuevos mensajes y los siga mandando a la sección principales. ¿Alguien sabe? Dejo una captura. 

Hello people!I´m new to Manychat and I have a series of questions to ask. I noticed that the free account I´m using has the AI support available, however I can´t use it. Whenever I click on AI Support button (or Get Help), a pop up window appear on the right bottom side of my browser, with no option for a conversation. Only appears: No message here. Message from the team are shown here. However I need help to get my questions answered (there are many, around 10). Is chatbot Ai not available? Or am I doing something wrong? Could someone help please?

Hi everyone, I’m hoping someone has run into this before because I’ve gone through pretty much every troubleshooting step I can find and still can’t get TikTok DMs to trigger anything in ManyChat.I have my TikTok Business account connected to ManyChat and I’m currently on the Pro trial.My main automation is extremely simple:TikTok User sends a message → Message contains keyword → TikTok sends replyThe keywords were things like website, site, scale, grow, ecom, start, and dropship.The flow is published and shows LIVE, the trigger is active, and the message step is configured correctly.So far I have tested all of the following:Confirmed TikTok DMs are set to Everyone Refreshed TikTok permissions in ManyChat multiple times Disconnected and reconnected the TikTok account twice Confirmed the correct TikTok account is connected Confirmed the automation itself is LIVE Confirmed the trigger itself is LIVE Confirmed the trigger is specifically TikTok → User sends a message Tested Message contai

I’m an admin on a Facebook-connected Manychat workspace on the Free plan. My Facebook page connection refreshed successfully, but the Automation menu is missing from the Home sidebar. How can I open My Automations and find the BUILD webinar flow I already started?

MANYCHAT just cashed 1000$ from my account to upgrade from PRO to Business but my account is still written PRO and there is no email to send, no options to open a ticket, I didn’t receive any invoice, where did this money go??

I have set auto-dm links from comments on specific keywords which is working fine and they receive the link via DM,, but I also then want manychat to send a reply back to the user with a message to their original message, informing them that I have now sent them  the link, and they should check their DMs.  I cannot see in the help files how to automate this second part of the requirement, if anyone can help that would be great!

Hace un día casi tengo la cuenta en pendiente, luego de pagar el plan pro y agregar crédito a la cuenta, ya tengo la automatizacion lista para produccion pero el estado de cuenta figura como pendiente. Pregunta: Eso es que Meta esta haciendo verificación de cuenta o que? Tengo que esperar o puedo hacer algo para acelerar a que se active la cuenta? Cualquier info se agradece de antemano!!! Necesito tener el sistema funcionando cuanto antes.   

Hi I’m trying to get back on manychat, as I haven’t been on there in a long while. I logged back in and it asked to verify the codes ( to prove I’m human) - which I did and I keep doing, but it never proceeds. I am sure that I see the alphabets/numbers well.  how do I rectify this so I can proceed and begin using manychat

Hi everyoneMy "Say hi to new followers" (Follow to DM, beta) automation is LIVE but has not triggered once. It still shows 0 Runs / 0 Unique Contacts, even though the Instagram account has gained new followers since I activated it.Account details:- Instagram account: @[HANDLE]- ManyChat Page ID: [PAGE ID]- Plan: [Free / PRO]- Region: Poland (EU)- Automation activated: 3 Nov 2026, around 13:00 CETWhat I have already checked:- The account is an Instagram Professional (Business/Creator) account- The channel is connected through the new Unified Instagram onboarding flow, and I refreshed the Instagram permissions in ManyChat- "Allow access to messages" is enabled in the Instagram app settings- Other Instagram triggers (comments, keywords, DMs) work normally- The automation is published and LIVE- I ran a test with a clean personal account that had never followed us before and had not followed any other account using Follow to DM in the past week. The trigger did not fire, and nothing appeare

I wrote dms to people who participated in my story poll. Manychat counts that as active contacts and bills me for that. But that doenst make sense because manychat was not involved. Whats the sense of that?

Hi there I am BRAND NEW to manychat and the world of automation in general so sorry if this is a dumb question but I am an independent artist trying to use manychat in my sales/fan funnel, the reason I’m worried about getting banned:I have personally handwritten messages to all my followers in the past when I was starting my page up and only had about 1500 and TikTok shadowbanned me for 48 hours because they thought I was a bot account mass messaging all my followers so I guess that’s why I’m concerned but my question is now that I have a business account and manychat is actually integrated with TikTok will I not get banned for using it? Is it a case by case basis and it’s up to me to use it properly? I’m looking for guidelines on the do’s and dont’s but can’t seem to find anything other than just don’t be spammy or send mass message blasts and it feels like there isn’t a whole lot of nuance

My Instagram  is connected, DMs arrive in Inbox, but “Say hi to new followers” didn’t trigger for 20 new followers. Already refreshed permissions and turned off Meta Business Suite automations. Is my account eligible for Follow to DM?

Hey everyone!Wondering if anyone has run into this issue as well? The Manychat Team said if this post gains enough traction the product team will investigate and take action: Our Manychat overage limit was hit overnight whilst one of our posts went viral, and we weren't able to rectify the issue in time. Over 300 comments received no reply, which represented significant leads for our business. I had to manually respond to them which took over 2hrs. Many of those leads may no longer act, as the moment was lost. Our strategy was based on ManyChat working. I know ManyChat is very prompt in sending reminders when our limits are about to be hit via email, but we had no idea this post would go viral, so we didn't think we'd need to upgrade.  It would have been great to have the automation working (using overages) whilst we sorted out upgrading. For example, removing the overages limit, so we could continue being charged and the automation could continue working. Alternatively, some kind of m

Hi Manychat Support,I'm having an urgent issue with my WhatsApp automations. They appear to trigger correctly, but the WhatsApp messages are not being sent. Could you please help me identify the cause and find a solution?Originally, I had several WhatsApp automations in Manychat that worked perfectly. I've also successfully created two AI chatbots using Make, OpenAI, and Manychat. However, after setting up a third AI chatbot with these tools, the issue started affecting my other automations too.I've stopped using Make and OpenAI and now want to use Manychat exclusively for my WhatsApp automations. I've tested a simple keyword automation that should send a fixed "Hi" message, as well as a new native Manychat AI chatbot. In the Inbox, I can see that the automations are being triggered, but the WhatsApp replies don't seem to be sent.I'm not sure whether this could be related to the WhatsApp connection, message-sending configuration, contact IDs, or something else. I'd really appreciate it

Hi everyone! I need to change the main user (account owner) on our Manychat account, but I can’t find a direct support channel to help me. Could someone let me know how to change the account owner and where I can do this? Thanks in advance!