Unanswered questions

Hey! I am setting up a new follower DM automation and I am asking a each new follower a question. They then click on a button to answer the question and then are supposed to be sent a reel. But I can only figure out how to send the reel where it opens a browser inside the Instagram app. It doesn’t just take them straight to the reel. See screenshots for context. Is there a better way to do this?  I am just adding the URL of the reel to the bottom action. But this opens it in Instagram as if you’re opening an external link. Any tips?  

I am experiencing an issue with the integration between ManyChat and Instagram. Whenever my customers respond to automatic messages sent through ManyChat, their responses go to the "General" inbox on Instagram instead of the "Primary" inbox. This is causing me to miss important interactions since I don't see these messages right away.I have tried adjusting settings in both ManyChat and Instagram, but I haven't been able to find a solution. I would appreciate any help on how to make sure that the automated messages from ManyChat are directed to the "Primary" inbox instead of "General." Please help me 😭

Hi, I am a pro account holder with you, and I need assistance with running an email campaign in ManyChat to inform my clients about my Black Friday discounts. Currently, I can only access Instagram features, which is preventing me from sending the campaign. I feel forced to rely on low-quality, free servers for this, and it's not ideal. Additionally, I have set up a feature to collect my customer's email addresses through Instagram chat and have gathered about 4,000 contacts (subscriptions) in ManyChat. Unfortunately, Many Chat software only displays phone numbers or Facebook IDs, which do not meet my needs, as I require the email addresses. I urgently need your help with the following: 1. Enable my Pro account to send an email campaign to all of my 4,000 contacts (and more in the future). 2. Retrieve the email addresses I collected through ManyChat automations as soon as possible.  Thank you!

Hola comunidad soy de Perú👋Estoy teniendo un problema con mi cuenta de Meta Business Suite: aparece una línea de crédito asignada por ManyChat (ID del negocio: 711214052401794) que muestra el estado “Acceso eliminado”, pero sigue activa y me impide integrarme con otro proveedor.Ya contacté con el soporte de Meta, pero me informaron que solo ManyChat puede solicitar la eliminación de esta línea de crédito.Adjunto una captura de pantalla donde se ve el mensaje en la sección Facturación y pagos > Líneas de crédito.¿Alguien de la comunidad o del equipo de ManyChat ha pasado por lo mismo o sabe cómo solicitar la revocación o eliminación definitiva de esta línea de crédito desde el soporte oficial?¡Gracias de antemano por cualquier orientación! 🙏

Hi everyone I’m trying to connect my WhatsApp Channel in Manychat.I go through the setup, but when I reach the final step I get this error message:“Something went wrong. Please try again or contact support.”I attached a screenshot of the error screen.A few details: I’m currently on the Free plan, so I don’t have access to direct support (only the AI bot, which didn’t solve it). I’m following the standard WhatsApp setup wizard from Manychat. The error appears right after I try to connect the number. Has anyone faced this issue before or knows what could be causing it?Any help or workaround would be really appreciated  Thank you!

Boa tarde pessoal, estou com problema no envio de broadcast para DM List, sempre enviei normal para quem se cadastrou.Depois que atualizei as permissões do Instagram para aparecer o gatilho de quem seguiu o perfil, o broadcast parou de ser enviado, simplesmente fica iniciando eternamente até que uma hora para e termina, sem ter feito nenhum envio, como aparece na foto abaixo. alguém sabe qual o problema? e como faço para resolver? 

Hi, I have been having issues with Manychat ever since I opened my account and have never used it. I tried to set up the auto dm for new followers but I keep getting a refresh permissions pop up. I have been through all the steps to  refresh these and keep getting the message to say they have been refreshed successfully but when i try to set up the automation, the pop up comes back. I have chatted with the support bot twice and submitted a ticket that hasn’t been actioned yet. I seem to have mixed API according to the bot and have worked through all these steps. My personal fb is connected, my business fb is connected as well as my IG account.  Does anyone have any advice or suggestions because it is driving me nuts.   This is the pop up I keep getting.  Thanks   

HI all, thank you for the quick response.I need your help with the following.All flows begin with triggers is what I noticed.So If flow 1 has triggers but flow 2 doesn’t.Will flow 2 still start when Flow 1 initiates it (with the Start automation feature) ?

Hello! I'm trying to set up a reminder for our upcoming automation where people can sign up for our ticket drop by sending their email in the DMs. One hour before we release the tickets, we’d like to send them a reminder through DM – but this would exceed the 24-hour time limit rule.I’ve tried talking to the AI bot for help, and I get the impression there might be an exception to this rule. However, whenever I ask for step-by-step guidance, it just sends me in circles.Anyone who know the answer to this?Thank you.– Sofie

Hi everyone,I’ve built an Instagram DM chatbot using ManyChat + n8n, and I’m facing an inconsistent delivery issue.The flow works sometimes, but for other messages, ManyChat does not send the response back to Instagram, and I can’t identify any pattern. The behaviour is completely random: No specific keywords trigger failure No pattern in message length or content No errors in ManyChat logs No errors in n8n logs n8n generates the response successfully every single time Only ManyChat fails to send it back intermittently It’s not intentional automation filtering, simply a random fail/pass pattern with the same flow.I’ll attach the details and logs for reference.Setup:Using N8N with Groq LLM to power an Instagram DM chatbot via ManyChat Workflow: Instagram DM → ManyChat (External Request) → N8N → ManyChat (Send Message) → Instagram This manyChat flow doesn’t have a keyword or intention recognition; it directly forwards all messages to N8N, which was the main goal to forward all

Subject: HTTP Request - Variables showing as "undefined" & Test Contact not foundHi Manychat Community,I'm setting up an HTTP Request action to send data to my n8n automation via webhook, but I'm running into two issues:Issue 1: Variables are "undefined" When I add variables (Contact Id, Last Text Input, Full Contact Data) to the Request Body, the Preview shows "Invalid JSON - Variables are not defined". I've tried using the blue variable buttons (not typing them manually), but they still appear as undefined.Current Request Body setup:json{ "user_id": "[Contact Id]", "message": "[Full Contact Data]", "text": "[Last Text Input]"}Issue 2: Cannot select test contact In the "Contact for testing" field, I type "monschke495" (which definitely exists in my Contacts - see attached screenshot), but it shows "No Items Found". The contact is subscribed and active in my contact list.What I've tried:Using the "+ Add Full Contact Data" option Using "{+} Add a Field" to insert variables indivi

I'm trying to connect this new automation on Instagram, but it's not working.A window pops up saying “Update your Instagram permissions to say hi to new followers.” When I click on the “Update Permissions” button, the business.facebook.com login page opens. I can't log in through Instagram; it kicks me out and says “You cannot log in to Instagram using this account.” Logging in via Facebook simply redirects me to the page I was on before.Please advise how I can grant permission and connect this automation.PS: This is a Meta company page, and I am the manager. All other Manychat features work without any problems. 

Hi, I use software for the reels I upload to Instagram. In the last reels Instagram identified me as a robot and gave me a week's penalty without being able to respond to the messages I receive / write messages in my chatHow do I avoid this? I'm sure using the MANTCHAT software caused me to receive the penalty. If I have a large amount of messages on a video how can I respond without Instagram thinking I'm a robot

Is there a way to watch the past ManyChat webinars, or are they only available live?

Hello!This sounds silly, but I can’t get connected to ManyChat.For almost a year now, I keep trying to play with the connection, and it says I have an account and it’s connected to my IG, however it says ‘Virtual Assistant already connected to Virtual Assistant.Switch Instagram to continue with another account or request access from the owner of Virtual Assistant.’….except I am the owner.I have spent a significant amount of time searching for somewhere i have to approve this, and including in Meta, and cannot find anything.I really want to be using ManyChat, but I truly can’t figure out how to work around this issue.Please help.

Hello,automatic DMs work for me for a bit and now they are now working at all. Please help!!! I also have to sign in each time and reconnect to FB and it’s a process. Is this part of the issue? Someone please help me. Thank you! Gabby

Just wasted an hour setting this up, not working and zero support.  Any ideas on what I can do to make the automation work?  I’ve refreshed, its showing live and its not doing what its supposed to do.

Hi,I'm having trouble creating a WhatsApp message template for verification. The issue I'm facing is that when selecting the category, I only see "Marketing Lite," "Marketing," and "Utility," but no "Authentication".My message is a one-time passcode, has been rejected by all categories offered by ManyChat. Therefore, it clearly fits into the Authentication category according to the documentation from Meta.BTW, I was able to create the template on the Meta Business platform, but it does not appear in ManyChat Templates folder.- Am I the only user in ManyChat that need this?- Has anyone found a workaround for this limitation?- Does this mean I will need a separate platforms and get new number just for sending OTP messages?Thanks.

Hi,Please see image of the Basic builder. In flow builder  there is a button that says go back to basic builder.  How in basic do you go to flow builder? There is no button.Also, instead of a link in my bio on Instagram, I want to tell people to DM me a key word and send them a link or start a chat where I send them a link. Is the correct template “Respond to all of your DMs”? THANKS!!

Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment. What is the problem I can’t seem to fix the problem.

Hello ManyChat Support,I hope you’re doing well. I’m facing an issue with my accounts.I started with a free trial on XYZ EMAIL , then I upgraded my subscription on my Pro account YFT EMAIL The problem is: both accounts are currently connected to the same Facebook Account Which is have my Meta Suite Access , and I want my Pro account (kareem7mf@gmail.com) to be the ONLY account connected to that Facebook page.Could you please help me with:I Already Discounted My Free Account From All The Pages ANd Even Tried to Deactivated it and remove the access from facebook itself and i logout both account and restart the browser and still get the same erorr i just need to deactive my free account from my facebook page so i can use it at PRO account PLEASE HELP ME Thank you in advance — really appreciate your support. 

I was creating flows and made sure all my message texts stayed within the character limit. Normally, if a message exceeds the limit, Manychat shows the exceeded count with a minus value, correct?However, when I used only a few words and tried to set the automation live, I received the error: “Message Texts with Button cannot exceed 40 characters.” None of my message texts go over this limit, so I’m unable to publish the automation.Could this be happening because I’m using Burmese text and Manychat’s character counter isn’t detecting the characters correctly? Please help me resolve this issue.

Let me elaborate, many customers via FB or IG do wire transactions. To accept these payments they have to send them via WhatsApp to have everything done, the thing is that if they repeat the keyword the same automation that they previously triggered on other platform will on the chat and may be tedious when we´re talking about closing a sale. What do I need to do in my WhatsApp automation? 

I'm testing WhatsApp automation. The automation is triggered by the user, but it doesn't respond. I tested it with a pre-made template, and it doesn't work either. The log shows that the automation was triggered, but no WhatsApp messages were received.HiThe "Automate Appointment Scheduling" automation was triggered.

Anyone else’s Manychat’s link not showing up as a blue link so people can easily click? Also, is anyone else’s bold text not working in their Manychat flow? It is just showing up as example:  *dog* rather than dog in bold text.