Unanswered questions

Hello! I’m setting up Manychat for the first time on the Free plan, using Microsoft Edge on Windows.I select “See More Options” → “Connect Via Instagram”. After approving access, I repeatedly receive this error:“Something’s not quite right… Your account might not support this method yet.”What I have already checked: My Instagram account is professional. “Allow access to messages” is enabled under Connected tools. Manychat-IG appears as active in Instagram’s Apps and Websites settings, with profile and message access granted. Comments and Insights permissions were disabled because I only need DM automation. The Manychat AI support assistant said these permissions are not required for this connection method. Reloading Manychat and repeating authorization gives the same error. I do not have a Facebook account or Facebook Page.After choosing “Explore Without Connecting”, the dashboard still says “Connect Instagram to get started”. There is no “Refresh Permissions” option in my Help

My automations have not been working for the last week. I have refreshed permissions, mulitple times, disconnected MC from my Meta Business Suite and then readded it and then refreshed permissions again and it it still isn’t working. I created a ticket last week. Someone got back to me, I responed and never heard back. This is really frustrating. And for some reason, I am not able to create a new ticket to ask for more help… Can someone please tell me how to get in touch with someoe who can help? Thank you! 

Hi everyone,I am having an issue with my whatsapp automation. It is a very basic automation where i have the default reply set which then triggers a couple whatsapp messages to our customers and thats it. I only use the default reply as I want the automation to trigger no matter what the customer says. However, the automation has stopped firing when someone messages. I have used AI to try and figure it out and after checking everything it said to ask manychat directly for help. My default reply is set to:Live and PublishedMessage ‘every time, not once every 24 hours”Definitely toggled on and green  I don’t understand why it is not firing eventhough everything is set up properly but it’s suddenly stopped working. Any help would be appreciated, Thanks 

Crie uma automação para responder a palavra-chave nos comentários e ao testar se alguma conta funciona corretamente. Após passar algum tempo a automação de resposta e não exibir nenhum alerta de erro. 

Does anyone have a email collection flow that works well with mail chimp?

 I need help connecting my Facebook Page  to my Manychat account.Here is the issue:My Manychat profile i I already successfully connected/authenticated my Facebook profile with Manychat. When I select Facebook Messenger → Add New Account, Manychat says:“We haven't found Facebook Pages managed by you.” However, when I check Facebook, clearly appears under Pages I manage using the same Facebook profile,  I also selected “I can't see the Page I want”, but the Page still does not appear in Manychat. I have previously used Manychat's free trial, so I would also like to confirm whether my previous trial/account status is affecting the connection. I do not want to create a new Facebook Page. I want to connect my existing  Page. Please help me determine why the Page is not being detected by Manychat and what needs to be done to connect it.Thank you.

I’m trying a Make scenario that’s supposed to check if a contact exists, and if not - create it.It created it just find the first time, then I changed something and wanted to check again, so I deleted the contact.The problem is that now Make still finds the contact, with status “deleted”, so it won’t create a new one, but also won’t let me send anything to the contact, because of its status. I can’t change the status, because the contact doesn't show up in my “Contacts” tab.Is there a way to actually delete a contact completely, or at least restore a deleted contact?

Hola, necesito ayuda para conectar mi cuenta profesional de Instagram a ManyChat.Cuando intento conectarla, ManyChat reconoce que anteriormente mi cuenta estuvo vinculada. He intentado conectarla directamente con Instagram y también a través de Meta Business Suite iniciando sesión con Facebook.Durante el proceso, Meta me permite seleccionar mi página de Facebook y mi negocio y otorgar los permisos a ManyChat. Sin embargo, al terminar el proceso regreso a ManyChat y continúa apareciendo el mensaje “No tienes un canal”, por lo que mi cuenta de Instagram no queda conectada.Ya he intentado el proceso varias veces y siempre ocurre lo mismo.¿Podrían indicarme qué debo revisar o qué permiso/configuración debo corregir para conectar correctamente mi cuenta de Instagram a ManyChat?Gracias por su ayuda.

Hola! algunas plantillas sí se envían y otras no (hice la prueba enviándolas a mi propio whatsapp personal) es muy frustrante ya que son plantillas que requiero para programar una secuencia eficiente de seguimientos. en el chat en vivo aparece que se envió pero no llegan al contacto ¿Alguien sabe como resolverlo? ayuda por favooooor 

I wanted to ask why PartnerStack didn’t approve my application to become an affiliate partner. I was previously a partner, but I had to apply for the program again, and this time my application wasn’t approved.

Hola, comunidad.Tengo contratado ManyChat Pro y necesito ayuda con una automatización de Instagram que está activa (LIVE).Cuando alguien comenta la palabra GUÍA en una publicación: Recibe correctamente el primer DM con el botón «QUIERO MI GUÍA». Pulsa ese botón y ManyChat registra la respuesta en Inbox. Sin embargo, el segundo DM, que contiene el botón «MI GUÍA» con el enlace al formulario, nunca llega. He comprobado los permisos de Instagram, la configuración de los mensajes, el enlace y que la automatización está publicada.He realizado varias pruebas y el problema persiste.¿Alguien sabe por qué ManyChat registra el clic en el primer botón, pero no continúa con el segundo mensaje?¿Hay alguna configuración específica que deba revisar o alguna manera de consultar los errores de ejecución?Muchas gracias por vuestra ayuda.

Estou com problemas na minha conta Pro, o Manichat não está entregando nenhuma resposta aos comentários dos meus reels . O que pode ser? 

We are a GmbH, a VAT-registered German company. Manychat has started charging VAT on our subscription. Under current regulations, Manychat, as a company registered in the United States, does not have to charge VAT for B2B transactions. I have already filled in the company’s VAT ID in the payment settings, but Manychat still continues to charge VAT.Where exactly can we enable B2B reverse-charge billing and avoid VAT being charged on future invoices?In my Pro account, I do not have a button to contact support. 

Hi! I need help with an Instagram comment-to-DM automation that is not detecting real comments.Instagram account: @dr.maryna_shevchenkoConnection type: New Enhanced ConnectionAutomation: Auto-DM links from commentsAffected Reel: https://www.instagram.com/reel/DeMvSZXsFNI/Keyword: СТЕАТОЗ (exact Cyrillic uppercase)What is already confirmed:- Instagram is connected to ManyChat.- Instagram account is Professional.- Allow access to messages is ON.- Refresh Permissions completed successfully.- Correct Reel is selected.- Correct keyword СТЕАТОЗ is configured.- The DM flow works correctly in Preview: Opening DM → “Отримати гайд” → delivery DM → “Відкрити гайд”.- Real test comments from external Instagram accounts appear on the Reel, but ManyChat still shows 0 Runs / 0 Sends / No data.- The automation is currently STOPPED while troubleshooting, to avoid a broken CTA for users.This suggests that the Instagram comment event/webhook is not reaching ManyChat, while the DM flow itself is configured

Hi everyone, I’m having an issue with a ManyChat automation and would really appreciate some help.I built a basic DM automation using the Default Reply. The goal is simple: whenever someone sends a message containing any keyword/message that doesn’t match another specific automation, the Default Reply should trigger and send my predefined automated response.However, I previously connected Manychat AI and fed it the client’s Knowledge Base. It appears that the AI is now interfering with or taking over the Default Reply automation.The problem is that even after: Turning off ManyChat AI Deleting the Knowledge Base Removing/deactivating the AI-related setup …the issue is still happening. The Default Reply does not consistently behave as expected, and it seems like something from the previous AI setup is still affecting the message handling.My question:Is there another place in ManyChat where the AI/Knowledge Base configuration needs to be completely removed or disabled? Could there be

 I recently did a webinar, and someone asked me this question: "What's the perfect flow for commission-based booking businesses?"And it's way easier than you think. But still, most people are making the same mistakes, which prevents them from making money.So in this video, I will show the mistake that everyone else is making and what you should to do make money.You can watch it here: Please let me know what you think in the comments 👇

We have issues related with the automation. When people send the keyword in the message and put a correct phone number, the automation keeps repeating that they have put the invalid phone number even though the number is real so people are not getting the real information. This is happening to a few automations. Do you maybe know how to fix this issue?

I have 2 manychat accounts setup at different times. I’m annual on one (started it that way), but not able to switch to annual on the other. When I click “features and pricing” it takes me to another window but will not give me the option. Must I cancel monthly then restart it?  

Hola, desde hace como 2 semanas he tenido el problema que la mayoría de las plantillas de mensaje de WhatsApp no se envían.Las estoy disparando al crear el contacto en Manychat con una etiqueta específica desde Zapier / Make y luego con una regla disparar el flujo.Me pasa en varias cuentas, todas con calidad alta, con saldo suficiente y con las plantillas activas.Adjunto pantalla de la leyenda que se muestra en la conversación:Los contactos son números de WhatsApp reales y los hemos confirmado uno por uno.El soporte de Manychat nos dice que es problema de Meta y los de Meta no responden.Les ha pasado? Qué sugieren que pruebe?

Hola comunidad! Tengo un problema que he tratado de solucionar pero ningun soporte me da respuesta  Tengo un problema con una WABA que anteriormente estuvo conectada a Manychat.El número de WhatsApp es de un cliente y queremos conectarlo ahora a Make mediante WhatsApp Cloud API / Coexistence.La WABA actualmente muestra una línea de crédito con:Allocated from: ManychatAcceso eliminadoYa desconectamos completamente Manychat, incluyendo la integración comercial que todavía aparecía en Meta. Además, en WhatsApp Business App ya no aparece ninguna plataforma conectada.El problema es que la línea de crédito parece seguir asociada a la WABA, y esto está impidiendo realizar nuevas integraciones. Make confirma que el número aparece como “No apto” debido a una restricción de Meta.Además, en Meta no aparece la opción de eliminar el número de la WABA (no aparece la papelera), por lo que no podemos liberar el número para migrarlo a una nueva WABA. Sospecho que es por la linea de credito que no me de

Hi ManyChat Community,I’m experiencing an Instagram comment trigger issue with @moneylife_lee that I have been unable to resolve after extensive troubleshooting.The problem is simple:Instagram comments are not triggering ManyChat at all. No DM is sent, and the automation shows no execution.Today I performed a COMPLETE reset:1. Completely removed the Instagram channel from ManyChat.2. Removed ManyChat from Facebook → Settings → Business Integrations.3. Reconnected @moneylife_lee to ManyChat from scratch using “Connect through Meta.”4. Confirmed the correct Business Portfolio and Instagram account.5. During the new Meta authorization, confirmed permissions for:   - Business management   - Instagram profile/posts access   - Instagram comment management   - Instagram Insights   - Instagram message management/access   - Meta event logging6. The new connection completed successfully.I then created a completely NEW automation from scratch instead of reusing the old one.TEST:- Selected a publi

The annual subscription was automatically deducted on my BPI Bank account, however I reported it, It was alread 10 working days but I have not receive any refund from them. They only have AI Support and no real people on their end. Can someone help me with this? Thank you!

Hi everyone,I'm dealing with an issue involving a WhatsApp Business Account that was previously connected to Manychat.The WhatsApp number belongs to a real business, and we are now trying to connect it to Make through WhatsApp Cloud API / Coexistence.The WABA still shows a credit line:Allocated from: ManychatAccess removedWe have already completely disconnected Manychat, including the remaining business integration that was still visible in Meta. The WhatsApp Business App also shows no connected platform anymore.However, the credit line still appears in the WABA, and this seems to be preventing us from creating a new integration with Make. Make confirmed that the number is “Not eligible” due to a Meta-side restriction.The main problem is that we currently cannot contact Manychat support to ask them to release/remove the old credit line.We have also waited more than 60 hours since disconnecting Manychat, but the credit line is still present and the option to delete the phone number from

Have tried following the docs a ton. Just getting a perpetual loop with facebook and instagram to connect it to Manychat. It’s connected, but manychat is saying it’s not enough. Need help. It’s the primary reason I want to use Manychat.

Hi, has anyone experienced a similar issue?My billing date arrived, ManyChat was unable to process the payment, and as a result my Pro subscription expired automatically and the account was downgraded to Free.The main problem is that I cannot complete the payment with any card. I have already tried multiple cards, different payment methods, and different browsers, but the payment continues to fail.I already opened a support ticket explaining the entire situation, but so far I have not received any response. In the meantime, my WhatsApp automations are blocked, which is directly affecting my business operations.Has anyone experienced something similar? How did you solve it? What do you recommend I do to get the case reviewed by support as soon as possible?