Hi everyone, since Wednesday Nov 11, 2026, my Instagram account (@giraldofinanzas, Manychat account ID 5341845, Advanced plan) stopped delivering DMs from automations.
What we see:
- Comments are received and automations trigger normally (tags and smart delays run), but no message reaches the user. Live Chat shows no error.
- It started with messages after button clicks (Wed Nov 11 evening). Since today (Nov 12, around noon COT) even the first comment-triggered DM isn't delivered.
- It affects all automations and posts. Tested from a second account on two different posts today, both failed.
- Everything worked normally until Nov 11.
Already done: refreshed permissions twice (Manychat app ending in 612), "Allow access to messages" is ON, billing up to date.
It looks similar to this post from yesterday, which started at the same time: https://community.manychat.com/general-q-a-43/instagram-comment-automation-stopped-replying-and-sending-dms-11119
I opened a support ticket today ("Instagram Automation Delivery", Major impact) but haven't heard back. Could a moderator please help escalate it? Happy to share more details. Thanks!