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General Q&A

Any questions you have about using Manychat.

1,955 Topics
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VictorManychat Team Member

posted in General Q&A

[KNOWN ISSUE] Instagram Comment Trigger responses with buttons may be delivered as blank DMs

Hi Manychat family,Private messages are being delivered as blank or not showing up in DMs for some of the IG users. This issue is beyond our control and requires intervention from the Meta team. We are looking into many similar reports at this time and have already escalated this issue directly to Meta. Please be assured that we are actively monitoring the situation and seeking a resolution.You can check our Status Page for updates about this issue: https://status.manychat.com/

3 days ago

MarinaHead of Community

published in General Q&A

Instagram FAQ: I can't connect my Instagram account to Manychat

Connecting your Instagram account to Manychat allows you to leverage the power of automated messaging to engage with your followers, streamline your customer service, and enhance your social media marketing efforts. This guide is here to help you troubleshoot common issues and get your integration up and running smoothly. There are three common scenarios when you can't connect Instagram to Manychat:Account fails to connect due to a constant connection loop or error message Request Sent button appears when you click Connect System repeatedly attempts to connect an already linked Instagram account Account fails to connect due to a constant connection loop or error messageIf you're having trouble connecting your Instagram to Manychat, and your account fails to connect due to a constant connection loop or error message, there are a few requirements to check first. 1. Ensure you have a Professional Instagram account, either Creator or Business if your follower count is up to 500k or Busines

30650

6 months ago

Marcin BaćkoCommunity Moderator

published in General Q&A

FAQ: All you need to know about the Manychat basics

Hello Manychat Community For some time I see there is a lot of people that are just asking for money instead of help.Of course, I helped a tons of people here for free and a lot of just paid me for my time and my knowledge even when I don't ask for that.But to the point.Here is something from me for FREE hope you like it. 1. Can I use Manychat on FB groups, Personal page, TikTok?NO, Manychat is dedicated only for:Facebook business page Instagram business or creator profile WhatsApp business - PRO ONLY Telegram - Only bot account, not a group SMS (by Twilio) - PRO ONLY All of these can be connected to 1 Manychat account 2. I got a Free account and it asked me to buy a pro but I did not reach 1000 contacts why?Manychat represents paid plans wrong on so many levels and they should fix it! HERE I will represent you what really Free account let it do.FREE:max 1000 contacts 1 Team member 4 growth tools (mean 4 automations live) 10 tags 3 keywords 2 sequences 1 Live chat seats Manychat brandi

30000

7 months ago

Erikson SilvaUp-and-Comer

asked in General Q&A

Manychat API - Create Flow

Hello Everyone! Hope you're doing great!I've been testing Manychat and been enjoying it so far!However since I'm a programmer, I find myself wanting to do some stuff through code instead of using the UI…Is there a way to create a flow block throw the API? I cannot see any corresponding endpoint on the swagger documentation... But I also read elsewhere that the documents might not be the most up to date ones…Any help is much appreciated! Thanks a lot!

1 hour ago

Marcos MUp-and-Comer

asked in General Q&A

My custom fields are not reflecting in my create contact form

Hello!My custom fields are not reflecting in my create contact form. Could you please help me out to set them up there?

1 hour ago

ZabdiUp-and-Comer

asked in General Q&A

Automations not sending

Anyone else having problems with automations not sending today (12 Sept 2024)? I have refreshed permissions and still nothing 🤷‍♀️?

3 hours ago

Barak PatihiUp-and-Comer

asked in General Q&A

updateSubscriber endpoint not updating whatsapp_phone

Hey Team, i need to update the whatsapp_phone of user’s whos already subscribe to my Instagram account few mounts ago, but when i am trying to do that, i am getting a success but not really getting any number there.This is the contact i want to update → as you can see she got an custom field of “phone” which i created as i ask her for the number later down the road but cant set is as phone as our customer dont really put the full national phone number which can cause us to lose leads for that.So the first problem is that i cant set an “auto national number” as my customer will not write the full number of (+972) and they directly write there country number which start with 0.the second problem is that the API to update that part is not really working.and the third issue as that i cant seems to find the merge contact API as a workaround.This is the API call that i use: and this is the Server response that i get: but nothing really happen.What can i do about that?right now, i need to cre

4 hours ago

SvenUp-and-Comer

asked in General Q&A

Name entry

Hi first post hereI have seen it on someone elses flow where through the flow they ask what shall I call you, the person enters their name for example Anna and the flow carries on to the next step can anyone help please

5 hours ago

jdreameUp-and-Comer

asked in General Q&A

Private Message Triggered by Hashtag

Hello, wondering if Manychat has a tool that automatically sends a private message right after any person uses a particular hashtag or keyword?That could be a message with special offer, unique discount code etc..

6 hours ago

helena drobinka

asked in General Q&A

i don't have gallery photo in telegram automatization manychat

I don't have this menu. I need to take 4 photos, 2 in a row, and 2 more in a row. and he posts 4 separately in full size, and the message becomes very long.but I found in the article that there is such a menu,https://help.manychat.com/hc/en-us/articles/14281274994332-Instagram-Buttons#toc_How-to-Set-up-Instagram-Buttons-with-a-Gallery- , but I don’t have it

10 hours ago

keysbykiki

asked in General Q&A

Automations Not Working

Hey, heyI created an manychat account a few days ago and I can't get the automations to work. I've tried every option for troubleshooting, resetting, permission, etc. Can someone please help!?

10 hours ago

immersaUp-and-Comer

asked in General Q&A

Manychat Automation Restarts When Trigger Word Is Repeated

I’m having an issue where my automation is restarted when someone repeats my trigger words. So for example, if the word is ready and someone DM’s me that, and the first message they get is “Here’s the info you’ve requested….” and then later in the convo they say, “thanks for the information, I’m ready to get started” the automation starts all over again and says “Here’s the info you’ve requested...” How can I stop this?!

11 hours ago

helena drobinka

asked in General Q&A

i don't have gallery photo in telegram automatization

Hello, how are you? Someone knows why the automation for the response with a specific word in stories is not working for me?

13 hours ago

Kade.Anderson18

asked in General Q&A

Unread messages are being marked as read… need help!

So I am having unread messages be marked as read or seen when I haven’t touched them. Been an ongoing issue for a few weeks. I have already tried refreshing permissions

14 hours ago

alampoleUp-and-Comer

asked in General Q&A

WhatsApp Manychats Integreation went Wrong 🥹

Hello Admin,I have a question related to Manychat's WhatsApp integration.I was trying to integrate my WhatsApp Business account with Manychat. During the process, the integration manual recommended that I "delete my business account" and start over. There was also an option to get a business number for $1.76.Unfortunately, I chose the first option, thinking I could save money and start fresh. However, now I am unable to sign in to WhatsApp. I am not receiving an OTP when I try to log in, and there is a one-hour delay before I can try again. Essentially, WhatsApp is not working for me.I understand that this error is entirely my fault, and I am not blaming anyone for it. However, I am wondering if anyone else has faced a similar issue and if there is any way to fix it.I have tried reaching out to Meta support, but their resources are limited.Does anyone have any ideas or recommendations?

14 hours ago

dodoUp-and-Comer

asked in General Q&A

Ref link url opens in browser

Hi. I want to place buttons on my webpage that will open directly in Messenger. So a click on a button forces opening Messenger app on a phone.Years ago it worked very well. Now all I’m getting is another window that show that I have to log in to facebook or download it. Is there any way to force the button click action to open the Messenger app straight away? Thanks

18 hours ago

ai.motiv8r

asked in General Q&A

AI Step or OpenAI integration ? (+help needed)

Hello, I just noticed there is “AI step” option in the automation now… it cost pretty much more than just the automation so i would like to know if anyone tried ? is it GPT-4 level of answers ? does the chat bot remember the answers of lead within a chat to continue the conversation properly ? is it really much better than openAI integration which is way cheaper for me currently.. and last question this one about OpenAI integration : Can anyone help me with setting up an AI chatbot for IG ? i already set it up actually, answers are ok but the way i did the bot has no memory at all about what has been said in the chat so he repeat the same thing many times it look stupid :P i’m learning fast just need some guidance how to do..

18 hours ago

RomanschuleUp-and-Comer

asked in General Q&A

Manychat automation doesn't work (Mark this message as a comment reply)

Hi everyone,I am currently trying to set up our first automation and on some point I can’t save it. This is, what our automation looks like:We want our users to comment on a post. Then they should receive a DM where they enter their eMail address. After that, we want to send them an eMail. When I try to save this, there is an error message:I tried to mark the message as Comment reply, but when I do so, another message block pops up. I thought: Okay, I have to confirm to the user, that he is getting an eMail now in this message, but this second message block can’t be connected to any other following block, so the automation ends there. What am I missing? Can anyone help me with this, please? Thank you so much in advance!Best regards,Kristin

21 hours ago

Michelle Rundio

asked in General Q&A

Can your Instagram Get Shut Down if your Automation is high traffic?

I have a contact/influencer colleague with a large (1M+)+ Instagram following who is concerned about using story reply or DM automation on a large scale.She was told from another influencer with a similar audience size that a large volume of Many Chat automations on a similar account shut down their Instagram completely.Has anyone had any experience with this? Had their IG shut down for a high volume of automations used?It seems unlikely to me as long as the automation itself is compliant with policies and well built.TIA!

1 day ago

ZoraUp-and-Comer

asked in General Q&A

Instagram warning to shut my account down

I received a warning from Instagram “We suspect automated behavior on your account” I am instructed to disable automation tools or risk having my account permanently disabled. I just started using Many Chat and with my second trigger post I received this message. Is Many Chat not allowed on Instagram? What do I do to ensure my Instagram account is safe?

1 day ago

margaridasilva17

asked in General Q&A

How can I activate an automation in a free plan?

How can I activate an automation in a free plan? My trigger doesn't utilize any advanced features; it's straightforward (comment “XXX” to receive the XXX link in a direct message). I was under the impression that the free plan supports up to 1000 users, but only a few people have interacted with my message on Instagram so far.I appreciate any assistance you can offer!

1 day ago

Mary Mendes

asked in General Q&A

Não consigo ativar o fluxo

Estou usando o Manychat na versão gratuita, porém de uns dias para cá, toda vez que vou ativar o fluxo ele me diz que não posso ativar Widget na versão free. Eu faço fluxo e configuro para ativar com um comentário em um post do Instagram.

1 day ago

Brandon08253

asked in General Q&A

Facebook Comment Keywords Not Strict Enough

Hi, I’m creating a flow for facebook comments that has Call To Actions for viewer to type things like one, two, three in the comments to trigger certain flows. I am having a parsing issue where if the viewers comment things like “alone”, “someone”, “money”, and other words that have my keyword as subsets, it also triggers. Examples:al[one], some[one], m[one]y. I have it set as “comment includes one of these keywords” on Manychat and i’m not sure how to make it more strict. I also want to utilize numbers like 1,2,3 as my keywords but any number like 451 would trigger the “1” flow. Any solutions?

1 day ago

livelikemad.co

asked in General Q&A

Issues sending contact from ManyChat to Drip

Has anyone experienced the issue of not being able to send a contact through a campaign again in Drip once they’ve already been subscribed? The Zap keeps getting halted.

1 day ago

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