General Q&A

How do you confirm you have Pro version of Manychat? 

I've come back to ManyChat because there was a workaround to get the automation to fire and say "hi" to new followers. The issue I'm now having is that the automation “Say hi to new followers “ it's only working about 40% of the time, which makes the automation redundant because it's taken me double the time to then go through and screen who has received messages and who hasn't been sent messages, so then I can send them manually.I then found that other automations that I have set for either a comment or a DM for a specific word also isn't firing. I have tried to follow the instructions to refresh my permissions, the issue is when I try to refresh it tries to log me in again and I have the exact same issue of the failure to log in when I was trying to activate the automation to "Say Hi to New Followers" Before there was a workaround. I end up going in circles. I have emailed support but have yet to receive a reply. I have ensured

Ei, pessoal! Você me sabe dizer se é possível redefinir a configuração desse recurso?Segui o passo a passo do Manychat, mas apareceu uma mensagem de erro depois que fiz o login com o Instagram: "Ainda indisponível. O Meta aplicou limitações a essa funcionalidade."Eu um “hackzinho” que aprendi na configuração de outras contas, mas agora preciso redefinir as contas que deram erro para tentar configurar novamente usando esse novo método que vi em um vídeo. 

I’ve set up the automation, filling in all the suggested inputs. When I test it, it only sends the first one and doesn’t give the user the button to click, or anything past that. So I don’t actually get to send the link. I’ve tried several times and it’s always the same issue. And I can’t find the link to contact support. Can anyone help?

Olá! Tudo bem?Recentemente realizei o pagamento do plano Pro (2.500 contatos) e já aparece para mim o selo de conta PRO. No entanto, ainda continuo recebendo avisos de que atingi o limite da conta gratuita, e minhas automações permanecem pausadas.Acredito que possa ter ocorrido alguma inconsistência na atualização do status da conta.Poderiam, por gentileza, verificar e normalizar a ativação completa do meu plano?Desde já, agradeço pela atenção e fico no aguardo do suporte.

I can only log in via Facebook, and suddenly I’m getting an “Access Denied (profile)” error when trying to sign in, so I’m completely locked out.I already checked with Meta and my account/permissions are fine, so it doesn’t seem to be coming from Facebook.This happened out of nowhere — I’ve been using Manychat for over 2 years, paying monthly, and never had this issue before. No warning, no explanation, nothing.I’m honestly worried because I have no access to my account and don’t even know what happened, and I’m still being billed.Has anyone experienced this or knows what could be causing it?Thanks 🙏

Hi everyone,I have a Default Reply automation set up in ManyChat for WhatsApp. The trigger is configured as "User sends a message" (Default Reply — triggered when a contact sends a message the bot does not recognize as an automation).The problem: When a contact sends a message, the Default Reply does NOT fire and they never receive my sequence (WhatsApp Service Menu with my intro messages).My setup:Trigger: Default Reply (user sends unrecognized message) Frequency: set to "every time" (I want it to fire on every new message) Status: automation is LIVE The flow shows 7 Sent / 71.4% Delivered / 0% Clicked — so it sent a few times before, but now it seems to stop triggeringWhat I've already checked:

Hola a todos,Estoy desarrollando un flujo de pedidos por WhatsApp en ManyChat y me encontré con un problema que no he podido resolver.🔧 ContextoEstoy construyendo un resumen dinámico del pedido usando campos personalizados (User Fields). En cada producto hago lo siguiente:Capturo: producto_actual cantidad_actual precio_actual Calculo: subtotal_actual = cantidad_actual * precio_actual Acumulo: total_acumulado = total_acumulado + subtotal_actual 🧩 ProblemaAl intentar construir un resumen en un campo tipo texto (detalle_pedido), en WhatsApp a veces aparece algo como:{{cuf_XXXXXXXX}}en lugar del contenido esperado.🛠 Intentos realizados1. Concatenación directa (NO funciona)detalle_pedido =

Hace dos días llevo intentando iniciar sesión a Manychay mediante Facebook que es como normalmente lo hago, pero estoy presentando fallas y no encuentro ninguna forma de acceder 

Hace dos días llevo intentando iniciar sesión a Manychay mediante Facebook que es como normalmente lo hago, pero estoy presentando fallas y no encuentro ninguna forma de acceder 

Hello everyone, I would like to have some information about account management as an agency. If I sign with a customer and make him a chatbot, I must add a new account (the customer’s) in "accounts" ? Is there an additional subscription or only the one of my account that includes the others? If so, who pays in addition? Thank you in advance!

Hi, We are having issues on couple of our client’s accounts where new follower message if not sending. We have tried the usual fixes, like refreshing your IG permissions but they don’t work. One client also reported that when he tried to refresh his permissions, it would just open the IG inside of the pop-up window, instead of presenting buttons to confirm the permissionsWe have also found other bugs with the New follower automation as well, such as if someone quickly follows, unfollows, and then follows again, they will start the automation twice, even thought it should be only one time thing per lead, if I’m not mistaken 

nao consigo conectar minha conta do whatsapp business no many chat aparece que o qr code e o codigo de verificaçao esta invalido, alguem consegue me ajudar a resolver esse problema 

Estou tendo problemas ao vincular o WhatsApp Business no momento em que faço a leitura do QR CODE aparece um erro desconhecido no qual não consigo resolver nem encontrar suporte para solucionar.   

Salut, je rencontre un souci depuis quelques temps.J’ai une automatisation attachée au canal WhatsApp mais depuis que je l’ai mise en ligne, peu importe le nombre d’essai que j’essaie de faire, celle-ci ne fonctionne pas. Mais dans le chat en direct de Manychat, l’automatisation a bien été lancée mais celle-ci n’apparait pas sur WhatsApp 

Manychat was just updated to where I can’t send out more than 1 link! All of my links sent cannot be clicked? I have sent out over 200+ messages and people are very frustrated because they can’t open them! How do I get the old manychat back? I am going to have to delete my account if I can’t get this fixed!! Please help!!! 

-----KINDLY HELP ITS FRUSTRATING ------ I’m building a chatbot for a cleaning business, and I’m facing an issue with Instagram testing.Here’s what’s happening:I created a complete flow for the business with a main menu and service buttons. When I preview it in ManyChat, everything looks fine. But when I test it on Instagram, the buttons get mixed up. For example, if a user clicks a button for one service, Instagram shows the buttons for other services as well.To fix this, I tried creating separate flows for each service:1 main menu flow 3 service flows (sofa cleaning, marble polish, deep clean) I connected these flows using Start Automation from the buttons in the main menu.Despite this setup, the Instagram test is still showing mixed buttons.Has anyone faced a similar issue? Could this be an Instagram routing problem, or am I missing something in ManyCh

Hemnt gana ff 

Has anyone experienced this? For some people, when they click the follow button, it doesn’t register, they click it over and over again and it doesn’t move to the next step. It’s not everyone, but it’s troubling!  

Like if you have this same issue ‘cause this is extremely frustrating and I’ve seen too many posts regarding this.Other automations are working. I’ve tried refreshing permissions and tried contacting support. They have not been helpful at all. I followed support’s recommendation to the T and it still it isn’t working. And now support is just ghosting me..Terrible customer service.Anyone have any actual solutions?

Been building this for a while and it's now fully live.Here's what it does: the moment someone replies to any ManyChat trigger — comment DM, story reply, new follower — the AI takes over the full conversation. It qualifies the lead, handles objections, follows up, and books the call. All inside the existing flow.It's your best setter, cloned. Trained on the exact same materials a real setter gets — scripts, objections, process — handles outreach, qualifies leads, books calls, the whole thing. Except it never logs off.The stack is ManyChat + n8n + Flowise + MongoDB. ManyChat captures the trigger and sends/receives messages. n8n handles the logic and routing. Flowise runs the AI brain. MongoDB stores the conversation memory so it never loses context.The thing that took the longest to figure out was getting the AI response to feel natural — not like a bot sending templated messages. Training it on real scripts and objections was the key.If anyone's tr

Hola , necesito saber si tengo algún problema con mi flujo de Whatsapp. Mi automatización directamente no se realiza. en El manychat con la prueba sale todo bien, pero a la hora de ejecutarse no pasa nada.