General Q&A

Any questions you have about using Manychat.

  • 1,562 Topics
  • 2,631 Replies

1562 Topics

Marina
Manychat Team Member
MarinaHead of Community
published in General Q&A

Instagram FAQ: I can't connect my Instagram account to Manychat

Connecting your Instagram account to Manychat allows you to leverage the power of automated messaging to engage with your followers, streamline your customer service, and enhance your social media marketing efforts. This guide is here to help you troubleshoot common issues and get your integration up and running smoothly. There are three common scenarios when you can't connect Instagram to Manychat:Account fails to connect due to a constant connection loop or error message Request Sent button appears when you click Connect System repeatedly attempts to connect an already linked Instagram account Account fails to connect due to a constant connection loop or error messageIf you're having trouble connecting your Instagram to Manychat, and your account fails to connect due to a constant connection loop or error message, there are a few requirements to check first. 1. Ensure you have a Professional Instagram account, either Creator or Business if your follower count is up to 500k or Busines

18290
Marina
Manychat Team Member
5 months ago
Dr. Shari
Dr. Shari
posted in General Q&A

what aspect of natural health are you inteteted in?

What aspect of natural health are you interested in? 

0
Dr. Shari
2 hours ago
FonePro
FonePro
asked in General Q&A

Facebook Ads

Hey, im trying to run my first Facebook Ad automation. I have the auto setup, but in Facebook Ads manager, this portion of the how to dent seem to exist and im stumped. Any help is appreciated “ call-to-action button that says ‘Send Message’. This button will open up a conversation with the user in Messenger.In the Partner app section, select the 'Select message flow' option. Then, choose Manychat as the Partner app from the dropdown list. Next, select the specific automation in the Message flow.”

0
FonePro
2 hours ago
ThisIsJohn
ThisIsJohn
asked in General Q&A

My Automation wont trigger when I add tag

  Can someone please help me understand why my automation won’t start?I made the flow, imported the customers and then tagged them but it didn’t work.I did the other way around but the result is the same. Is there something im missing? or I need to check something? 

1
tejasagja
12 hours ago
Docwishloff
Docwishloff
asked in General Q&A

Automation randomly triggering

Hi there, I have a few automations set up with Keyword triggers - very simple email capturing flows. One of them seems to be going off randomly mid-conversation in my DM’s/Story replies. For example I reached out to someone to ask her a question in my DMS and it set off - she didn’t opt in or reach out to me.  My keywords are short - PSA,  MA & WL.  The automation that is randomly sending is set up exactly like the other 2 and they are not randomly triggering.     I am wondering if they keywords are to short? Maybe they are being triggered within words.  My IG is @Docwishloff 

1
tejasagja
12 hours ago
jakelinealmeidalids
jakelinealmeidalidsUp-and-Comer
asked in General Q&A

Problema com Condições de Resposta, Atraso e Tags no Bot do ManyChat

  Olá equipe ManyChat,Estou enfrentando alguns problemas com o meu bot no ManyChat e gostaria da ajuda de vocês para resolvê-los.### Problema 1:Eu configurei meu bot para responder da seguinte maneira:1. *Quando o cliente envia qualquer mensagem*: O bot deve enviar uma mensagem de resposta imediatamente.2. *Quando o cliente não envia nenhuma mensagem*: O bot deve aguardar 3 minutos e depois enviar uma mensagem.### Configuração Atual:1. *Gatilho Inicial*: "O usuário envia uma mensagem".2. *Condição #1*:  - Verifica se a tag é "FRANQUEADO" ou "facebook".  - Se o contato não corresponde a nenhuma dessas condições, continua para a próxima verificação.3. *Condição #4*:  - Verifica se "Última interação no WhatsApp contém qualquer valor".  - , continua para enviar a mensagem de resposta.4. *Atraso Inteligente*:  - Se a condição não for atendida (ou seja, se o usuário não enviou uma mensagem), espera 3 minutos antes de enviar a mensagem.### Problemas Encontrados:1. *Para a Condição #4*:  - A c

0
jakelinealmeidalids
13 hours ago
immersa
immersa
asked in General Q&A

Manychat Automation Restarts When Trigger Word Is Repeated

I’m having an issue where my automation is restarted when someone repeats my trigger words. So for example, if the word is ready and someone DM’s me that, and the first message they get is “Here’s the info you’ve requested….” and then later in the convo they say, “thanks for the information, I’m ready to get started” the automation starts all over again and says “Here’s the info you’ve requested...”  How can I stop this?! 

7
Gustavo Boregio
14 hours ago
adreemart
adreemart
asked in General Q&A

Many Chats + Wix Connection through Pabbly Connect

Hi Community,I have my Many Chats account connected to Wix Contacts through Pabbly Connect. There’s a webhook between the two that’s supposed to create a new contact every time someone sends and email through Instagram. The connection isn’t working and I’m wondering if there’s an easier way to collect emails. I noticed that exporting the list doesn’t work. Does anyone have a solution for this? Thank you! 

2
Gustavo Boregio
14 hours ago
ElInstitutoProposito
ElInstitutoProposito
asked in General Q&A

Problem importing contacts

When importing a CSV file I only partially care for very few, and the structure of the file and the content of the contacts are correct, for example I import 20 contacts and it incorporates only 3, I tried to export 150 contacts and it exports 27, I see the information and preserve good dataIt should be noted that I have the paid PRO version.

5
Juan_j
14 hours ago
TemiAjibewa
TemiAjibewaUp-and-Comer
asked in General Q&A

How do I set up collecting email addresses to Google sheets?

Dear all,I’m trying to collect email addresses from my IG DM to a Google sheet. I have done the integration and all but can’t seem to find the “User input” that all the YouTube videos I have watched keep talking about. I’ve literally been scouring the internet for this information for the past two hours. The videos I find on YouTube are from 7 months ago and older and don’t have the same interface I have (I guess it’s now updated). I’d really appreciate any help here. Thanks. This is where I’m missing it. 

3
tejasagja
14 hours ago
sierramendex
sierramendexUp-and-Comer
asked in General Q&A

Build an email list automation

I set up an automation where people DM a trigger word and enter their email. Where do I get the list of emails I have collected through this feature?!

2
tejasagja
15 hours ago
HDSMELE
HDSMELE
asked in General Q&A

Can't link to instagram due to multiple accounts?

Hi!I currently have a personal instagram account and a professional one that are linked under one email on instagram - in the app I jump between them with ease. Every time I try to set-up Manychat it brings up my personal instagram account with no way of getting to my professional one and tells me I need to switch to a professional account.How do I link Manychat to my professional instagram account if it never comes up?Help? :-)Thank you!

0
HDSMELE
15 hours ago
Peter
Peter
asked in General Q&A

Instagram

ich versuche jetzt immer wieder über die Funktion überprüfen über eine Nachricht mit der Prüfnummer einen Start abzufragen aber bekomme keine Antwort vom System

0
Peter
16 hours ago
camillatorres56
camillatorres56Up-and-Comer
asked in General Q&A

GraphQL server responded with error %s: %s %s

Hi everyone,I’m trying to connect my WhatsApp account to ManyChat.However, when I reach the point of adding a Business Portfolio and I select the portfolio from my Meta Business Suite I get the following error:GraphQL server responded with error %s: %s %sDoes anyone know how I can fix this?Thank you!Camilla

1
camillatorres56
16 hours ago
camillatorres56
camillatorres56Up-and-Comer
asked in General Q&A

How Does Meta Template Approval Work?

Hi everyone,I’m using WhatsApp at the moment here on ManyChat and I’m wondering how the Meta approval of templates work.You can sometimes send a template for approval and have it approved in just a few minutes, other times it can take hours or a whole day. Does anyone know how this works and why that is?Is this machine/AI reviewed sometimes and human reviewed other times?Why does a message get approved in instants while others take so long?If anyone knows or has any videos/articles to share about it please send them over!Thank you,Camilla

0
camillatorres56
17 hours ago
So-timaa
So-timaa
asked in General Q&A

can’t activate the trigger with comments

Ребят помогите не могу активировать тригер с комментами, когда навожусь на ползунок включения выхогдит, чтобы настроить триггер откройте автоматизацию// Guys, help me, I can’t activate the trigger with comments, when I hover over the enable slider it will come out to configure the trigger, open automation 

0
So-timaa
1 day ago
azwealth
azwealth
asked in General Q&A

Can't change Instagram account connected to Manychat

Hello,I mistakenly added a wrong Instagram account to my account and haven’t been able to remove it and connect the right one.For some reason, the “remove account” button is not displaying.

1
laurenefritsch
1 day ago
pjprins
pjprins
asked in General Q&A

A possibly stupid question...

Hi. Not sure if there is an answer to this out there, but so far I have failed to find it. My apologies if I missed it. If you set up Manychat to trigger the automation on all of your posts… Will it also: Trigger the response when you post in a group as your page, and… Will it trigger the response if you share a post from your FB page to a group?Thanx

0
pjprins
1 day ago
henriquelima
henriquelima
asked in General Q&A

Erro ao ativar gatilho

ao tentar ativar o gatilho, recebo o seguinte erro:"se voce quiser responder a um comentario e uma publicacao ou reeel, marque esta mensagem como "resposta ao comentario"Mas nao aparece nada para resolve-lo, o que fazer?

0
henriquelima
1 day ago
asma_aboutmoi
asma_aboutmoiUp-and-Comer
asked in General Q&A

Instagram ads to Manychat DM

Hi, i’ve been running instagram ads in meta suite. I’ve setup the keyword trigger automation, however the “messenger ads” just show “send a message”.it’s triggers messages without the messageHowever, i’ve set this up on instagram to have the button that has “the keyword”, however it doesn't show.Am i doing something wrong or is there a better way to get people from instagram ads into the manychat flow. I’ve put in ‘get code” and short text, but this doesn’t appearAnyone know the issue?

3
asma_aboutmoi
1 day ago
Carlos William
Carlos WilliamUp-and-Comer
asked in General Q&A

Help workflow send another message is not available in workflow

My Many Chat account run k automation proper working but i use booking a call button and link booking calendar attaced look like “https://www.coreglobalcredit.com/booking” and then same time 1 another message send look like “Book a Call: https://www.coreglobalcredit.com/booking If you are interested in our 4 Day Deletion Hack ebook click here: https://www.coreglobalcredit.com/ebook”please check my this workflow name “3 favorite credit dispute letters New Worflow” and let me know.

2
Carlos William
1 day ago
Elamm
ElammUp-and-Comer
asked in General Q&A

Save Phone as WhatsApp ID

 When we get the Phone number value from the user, there is an option to Save Phone to System Field which creates a WhatsApp profile in the manychat in addition to the messenger profile.  We already have two separate flows for the messenger bot(users signing up via Messenger) and WhatsApp bot (users signing up via WhatsApp). If we start using this feature and users use both the bots, will it come under once single contact or separate contact costing ? Also, how to send separate flows to the facebook and WhatsApp conversations if both come under the same contact name 

4
Gustavo Boregio
1 day ago
M
Mam_na_to_pomyslUp-and-Comer
asked in General Q&A

WITHHOLDING TAX DECLARATION Manychat

Hello, I need the WITHHOLDING TAX DECLARATION for Manychat for the accountant. Can you tell me where to find it?

0
M
1 day ago
alvcla
alvcla
asked in General Q&A

I cannot start Messenger

Hi GuysWhy can I not open my messenger? I have opened a new account and, I’m trying to use it, but  the messenger does not oppen, I have removed it, and connected again, the result is the same. When I click Open Messenger (se picture) nothing occurs: what could be the problem??    

0
alvcla
2 days ago
sync
sync
asked in General Q&A

Restrictions for Users in Russia

Hello, I have received this notification:Due to the new US government restrictions and export controls, Manychat will block access to our platform for users located in Russia starting August 1, 2024. These restrictions affect the provision of customer relationship management (CRM) cloud-based services to Russian legal entities and individuals.You are receiving this message because our records indicate you have been accessing Manychat from Russia.We understand the impact this may have on your operations and sincerely regret any inconvenience. If you have any questions or need assistance, please contact us at sanctions@manychat.com.Best regards,The Manychat Team. But, I am not located in Russia, I live in Serbia. Will it affects me?

0
sync
2 days ago
Terms & ConditionsCookie settings