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General Q&A

Any questions you have about using Manychat.

  • 4,202 Topics
  • 9,073 Replies
4202 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

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Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

3970
Raquel C
Manychat Team Member
rubsmar
rubsmarUp-and-Comer
asked in General Q&A
Bloquear contato

Estou com dificuldades para bloquear contatos que enviam links e conteúdos indesejados. O botão de bloquear contato não está funcionando. Há alguma sugestão sobre o que posso fazer? 

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rubsmar
rubsmar
rubsmarUp-and-Comer
asked in General Q&A
Mensagem que identifica o horario e dia da semana

Crie uma condição que verifique o horário atual e o dia da semana:- Se for sábado ou domingo → mensagem "Voltamos na segunda-feira".- Se for entre 18h e 23h59 → mensagem "Boa noite, nossa equipe já encerrou".- Caso contrário → mensagem padrão de atendimento.Tem como ser feito isso? 

202
rubsmar
DanBraun
DanBraun
asked in General Q&A
Need Help - Live event

Hey everyone - I have registered for the live event later this month in Hollywood but I am unable to attend due to another business trip that was booked. Does anyone know if I am able to transfer my ticket to another member of my company for attendance at this event? If someone could give me an email to follow up with that would be great!

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DanBraun
the.alchem1st
the.alchem1stUp-and-Comer
asked in General Q&A
Follow to DM Automation ist not working

The Follow to DM-Automation is correctly installed though nothing is happening. I know it is a beta, but at least give us some context. Does anybody have any advice? Nothing seems to be working.Thank you!

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the.alchem1st
jasper pit
jasper pit
asked in General Q&A
agency question

Hi everyone 👋,I’m building an agency model where I want to provide Instagram/tiktok chatbots as a service for multiple clients. Here’s what I’d ideally like to achieve: I want to manage multiple Instagram accounts (one for each client) from my own ManyChat account, with me as the main admin across all of them. I want to be the only one who manages and edits the bots — clients should not need access to ManyChat. For each client, I need to create a separate chatbot connected to their Instagram account, but I’d like to do this without asking clients for their Instagram login credentials. Ideally, the connection happens through the official Meta login process. My questions are: Is it possible to set up and manage multiple Instagram chatbots in one ManyChat account (e.g. via multiple Workspaces)? Can I remain the sole admin of all those Workspaces, without giving clients access? Can clients connect their Instagram account to ManyChat themselves (via Meta login) during onboarding, w

101
Gustavo Boregio
rubsmar
rubsmarUp-and-Comer
asked in General Q&A
Mensagem de apresentaçao dos atendentes

Oi, eu gostaria de saber se é possível criar uma automação onde, assim que um atendente assume uma conversa que estava como “não-atribuída”, seja enviada automaticamente uma mensagem de apresentação, por exemplo: “Olá, eu sou a Bruna e serei responsável pelo seu atendimento”.  Gostaria que o campo com o nome fosse preenchido de forma dinâmica, usando o nome do atendente atual que assumiu a conversa.  Isso é possível configurar no WhatsApp e também nas outras automações, como Messenger, Instagram e TikTok?

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Gustavo Boregio
Andrey Komow
Andrey Komow
asked in General Q&A
Your card has been declined

Hello ManychatI am writing to you because I am having trouble subscribing to a Pro plan. When I try to pay, I receive the error message: "Your card has been declined."I have already double-checked my card details (number, expiration date, and CVC), and they are all correct. I also contacted my bank, and they confirmed that there are no blocks or restrictions on their end.Could you please investigate why my payment is being declined? Is there a known issue with payments from my region or any other restriction I should be aware of?

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AwaisToor
Mellomelodies
Mellomelodies
asked in General Q&A
Conversation starters

Hi everyone,I’m having some trouble with conversation starters in ManyChat and was wondering if anyone else has run into this.I currently have two conversation starters working fine, but I’m trying to add another one that’s pretty important to my business. The issue is: When I try to edit the response of the new conversation starter, it doesn’t let me build out the automation. Once it goes to the Routing tab, I can’t set the trigger as “Conversation Starter.” It basically stops me from connecting it to the flow I need. Has anyone experienced this before? Am I missing a step, or is this a bug?I even created a Loom video to show what’s happening: []Any help would be much appreciated — this link/conversation starter is really important to my business. Thanks in advance!

71
AwaisToor
Rekpene John
Rekpene John
asked in General Q&A
Card Number Is Incorrect

Please I need urgent help. I have been trying to subscribe with my Card but it keeps saying “my card number is incorrect”But the details are correct and I use it with Google Pay. Also its a verve card and I’m in Nigeria. 

100
AwaisToor
samar
samarChannel Explorer
asked in General Q&A
Sending Abandoned Cart Messages via WhatsApp Template (WooCommerce → ManyChat)

Hi everyone,I have a quick question. Is it possible to send abandoned cart messages to customers through a WhatsApp template when integrating WooCommerce with ManyChat? I’d really appreciate any insights or experiences you can share.Samar Abbas

153
rodrigo_silvano
Tash
Tash
asked in General Q&A
Messenger - welcome message not working

I have set up a new automation that I want to link to my welcome message. I have set it up per all the instructions but it is not working. The automation works as the default replay but that means I can’t have a conversation with potential clients as it triggers every time they type something!I had an old automation that was linked to the welcome message - could this be the issue? Can I unpublish it without deleting it?

121
rogerioaraujo
Youruni.ar
Youruni.ar
asked in General Q&A
Sign-In Option Does Not Exist Error

I created a ManyChat Account some time Ago, but when I tried to log in recently, I received the following error message: “A ManyChat account for this sign-in option does not exist. Please try another sign-in option or sign-up.”What should I do to recover my account or confirm if it still exists? Attached are screenshots of the issue:I can’t disconnect/connect the instagram or do anything. 

81
rodrigo_silvano
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
Smart delay question

Hi all,I've a Smart delay question, pls see the pic attached 1) user can click the Button "Absolutely!" and go to the next Whatsapp MSG2) if user does not click, I want, after a 1 hour smart delay, sent anyway the next Whatsapp MSG. How to avoid that id the user clicks, after the 1 hour smart delay, receive again the same Whatsapp MSG? A condition? How to set this up? Thanks in advance! 

71
rogerioaraujo
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
RESET STATS

IS THERE a way to reset the STATS on a Message? 

71
rogerioaraujo
Peter Park
Peter Park
asked in General Q&A
A screen that says "Let's confirm you are human" keeps popping up for me

Is anyone else experiencing this with Manychat? A screen that says "Let's confirm you are human" keeps popping up for me. It happens after I leave the screen idle for about 5 minutes. Is this a common issue, or is it a problem with my account?

8511
Raquel C
Manychat Team Member
Fox1C
Fox1C
asked in General Q&A
Instagram Visit profile in-app in automation

I have a question, how do I set the visit profile button in dm to open my page on Instagram.When i link my page url to a button it opens it in browser not Instagram appbut I've seen pages that in dm. they have button visit profile in direct message that opens their page in Instagram app

50
Fox1C
gottoshopalot
gottoshopalotChat Surfer
asked in General Q&A
says wifi not working when it is working

I cannot access any of my automations. It says that my Wi-Fi is not connected and it is I’ve refreshed my permissions, and I have also deleted and reinstalled the app.   

373
KHOR CHNG JIE
Nohoradiaz
Nohoradiaz
asked in General Q&A
Issues with my first bulk message: no replies and missing messages

Hi everyone! I’m a beginner in ManyChat and today I sent an automation to about 100 people in Colombia. The message was set up as a marketing message, but I feel like it didn’t go through—normally I get responses, and today I didn’t see any. Also, I feel like I’m not seeing all the messages in my inbox.Does anyone have tips on: Making sure my messages are being delivered correctly Avoiding messages being flagged as marketing/promotions Checking that I’m seeing all incoming messages Thanks in advance for your help!

131
AwaisToor
pynchon
pynchonChat Surfer
asked in General Q&A
WhatsApp Broadcast Stopped Due to Low Balance – Will It Resume After Top-Up?

I was running a WhatsApp broadcast and, due to an incorrect calculation, I ended up sending it to more people than my balance could cover. As a result, the broadcast stopped. When I top up my wallet, will the broadcasts resume automatically? If so, how can I stop that from happening?

202
pynchon
Donna
Donna
asked in General Q&A
Connecting Manychat and YouTube

Hi There, Im wondering how to connect Manychat to my Youtube Videos and shorts, or if that’s even possible?

131
Gustavo Boregio
soulalchemy
soulalchemy
asked in General Q&A
My account is saying it is already connected to IG and Facebook

Hello, Can someone PLEASE help me. My Many Chat account is saying it is already connected to instagram and facebook and sent a “request” there is no request anywhere.  There is no way for me to contact customer service, no way for me to delete my account. I am been going around in circles for an hour with chat gpt. I am going absolutely insane.

181
rogerioaraujo
will.kl
will.klUp-and-Comer
asked in General Q&A
Unable to login with facebook / due to connection to the manychat server failed

who else is facing Unable to login with facebook /  due to connection to the manychat server failedI tried to reconnect my mobile phone app but it pop out the msg : ops the connection to the server failedThen i tried to use the app on my tablet but its the same showing: something went wrong please try again in the app home pageI have reinstall the app and use different internet but problem its still hereIt really make big impact on my company daily operation and i hope manychat team able to take action to fix it asap. Thanks Its has been 3 hours i stop receiving DMs from business suite that should be listed in manychat.I can see it from business suite but not in manychat

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will.kl
leonelqf
leonelqf
asked in General Q&A
API - Error - Asks for captch

Hello. Any of the endpoints below return 403 error:/fb/subscriber/findByCustomField/fb/subscriber/findBySystemField/fb/subscriber/createSubscriber The return is a html page with a Captcha. Sample of the response: “<html lang="en"><head>    <meta charset="utf-8">    <meta name="viewport" content="width=device-width, initial-scale=1">    <title>Human Verification</title>    <style>        body {            font-family: "Arial";        }    </style>    <script type="text/javascript">    window.awsWafCookieDomainList = [];    window.gokuProps = {"key":"AQIDAHjcYu/GjX+QlghicBgQ/7bFaQZ+m5FKCMDnO+vTbNg96AFfqSgJTWxN+KGd+eCHYLYqAAAAfjB8BgkqhkiG9w0BBwagbzBtAgEAMGgGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQM3YsS9RmnaMKW6Q0oAgEQgDv+apxtrNZ9eXG56FgMJ9mmhF3d5Mw/C8qNuiqwlUObpigb+HrIMUMXnzFq979M48LVC7ffAknyhQK7dQ==",          "iv":"CgAFhRplagAAAACk",          "context":"W0HXPFYhiwTGbI+qDPgENmK3Fin7ueMNgKIF5DXYTtPeEx6DWk4VeOC/PaNc+rh9xsKHy2OOe/vspxkLCndi7N

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anasshaikh045
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