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General Q&A

Any questions you have about using Manychat.

  • 3,901 Topics
  • 8,222 Replies
3902 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

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Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

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Raquel C
Manychat Team Member
Nir
Nir
asked in General Q&A
Changing the text on the ask for following button

In the “Automatically ask for a follow to build your audience” feature, is it possiblee to change the text on the button from “following” to something else?I didnt seee an option to do that and would love to know! Thanks

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Nir
deveeeeesh
deveeeeesh
asked in General Q&A
I am not able to connect my IG account

I am not able to connect my IG account to Many chats its showing page is already connected what can I do?? 

101
Fabio Gaulke
Amesary
Amesary
asked in General Q&A
i need help ?!?!

i need help getting my manychat connected to my facebook ad. anyone can help?!?! can not add manychat as a partner app. 

101
Fabio Gaulke
rogerioaraujo
rogerioaraujoFlow Scholar
posted in General Q&A
Automatic Cancellation Option for Scheduled Messages

The new scheduled message feature is very useful, but it could be even better with the addition of an option to automatically cancel the scheduled message if the user replies before the scheduled time.Example:Imagine I scheduled a message to be sent at 2:00 PM: "Shall we finalize the purchase?"If the user sends me a message at 1:50 PM saying, "I loved your offer, I want to buy it," the scheduled message no longer makes sense.With the automatic cancellation option, we would avoid this kind of situation, providing a more efficient and personalized communication experience.

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Gustavo Boregio
carlos paredes
carlos paredesUp-and-Comer
asked in General Q&A
NO PUEDO PAGAR Y NO TENGO SOPORTE

Algo salió mal con tu tarjeta. Por favor, consulta tu historial de pagos bancarios o vuelve a intentarlo con otra tarjeta. TENGO ESTE PROBLEMA Y MANYCHAT NO BRINDA UN BUE N SOPORTE PARA AYUDAR A RESOLVER LOS PROBLEMAS MANDÉ  CORREOS Y NO RESPONDEN NADA

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carlos paredes
krusade007
krusade007
asked in General Q&A
Request to Enable JSON Flow Import/Export on My Account

Hello ManyChat Team, I’d like to kindly request that the JSON Flow Import/Export feature be enabled on my account.I’m managing flows externally and need this feature to streamline development.Please let me know if any action is needed on my end.Thank you for your help!

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Gustavo Boregio
Homesite
Homesite
asked in General Q&A
Integrating ManyChat with Facebook Lead Ads (Multilingual Setup)

I hope you are all doing well. I’m working on integrating ManyChat with our Facebook Lead Ads. Facebook’s lead ads can automatically open Messenger and pass along the form data, and I’d like ManyChat to send an instant reply as soon as Messenger opens.Additionally, we market to English, Spanish, and Portuguese speakers, so I need the bot to detect a user’s language and send the appropriate response in one of those three languages.Could you let me know if this setup is possible, and—if so—what steps we should take to configure it?Thank you for your help!

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Homesite
samar
samarChannel Explorer
asked in General Q&A
How to Send a Message via ManyChat After Tally.so Form Submission?

Hello everyone, I hope you're doing well!Quick question — I’m currently building a ManyChat flow where users fill out a Tally.so form, and I want ManyChat to automatically send a follow-up message once the form is submitted. Has anyone implemented this before or can guide me on how to trigger a message after the Tally.so submission?Thanks in advance for your help looking forward to your guidance!

245
samar
betscenter.it
betscenter.it
posted in General Q&A
Request to Enable JSON Flow Import Option on My Account

  Dear ManyChat Support Team, I hope this message finds you well. I’m reaching out to kindly request that you enable the option to upload/import JSON flow files for my ManyChat account. This feature is essential for implementing advanced chatbot flows and improving the overall experience for our audience.  Please let me know if any additional steps are needed from my side. I appreciate your support and look forward to your response. Best regards,Mohammad

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Mantas
BlueCap
BlueCap
asked in General Q&A
Can I import JSON files?

Hi ManyChat team 👋I'd like to request that you enable the JSON Flow import/export feature on my account.I’m building a chatbot using external JSON files.Thanks a lot!

332
Mantas
douglastokuno
douglastokunoUp-and-Comer
asked in General Q&A
Stickers and reaction treatment on whatsapp

Hi guys, I’m working on AI agent with Manychat + Make and I noticed that when users responds with a reaction or sticker the content of the last input is the same from the last text message. I wonder if there’s a way to ignore when I receive a reaction or sticker from the user. Is there a way to capture this info? Thanks

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douglastokuno
S
Suff22886
asked in General Q&A
Broadcasting question

Hi all, im wondering if theres a setting ive got clicked that i shouldnt have. Whenever i do a broadcast it says sent 600+ but read is showing 0% and delivered is showing 0% Im getting responses, so it cant be 0% im just wondeting if ive not enabled it or something?

00
S
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
msg template

Hi,after a sequence , where users don't buy and the 24h windows is ended, is it possibile to send/automate a msg template (paid of course) for retarget him?I'd like to insert the retargeting msg template at the end of this sequence can I also IE send a small amount of msg template? or do I need thousands? PLS NOTE:never used msg template, yet. Thanks in advance!

317
Gustavo Boregio
nekosushiizakaya
nekosushiizakaya
asked in General Q&A
Broadcast Image Not Displaying as Set Up

Hi Manychat Support Team,I'm experiencing an issue with the broadcast feature. Although I set up the message with an image included, when the broadcast is sent out, the image does not appear. Only the text is delivered to recipients, and the image is completely missing.I've double-checked the setup and even attached a screenshot for reference (see below), but the problem persists.Could you please help me resolve this issue? Thank you in advance! 

91
rodrigo_silvano
chrisord12
chrisord12Up-and-Comer
asked in General Q&A
Automations not working

Hi All, I’ve created lots of automatons in the past but adding a new one today (Ive created new and copied a previous one, I know it’s probably not the best way but has always worked before) and neither are generating replies in the comments or DM’s. I’ve had a few comments of the key word which aren’t even showing in the many chat data for the automation.  Any ideas?  

386
rodrigo_silvano
Maharaj
Maharaj
asked in General Q&A
WhatsApp automation doesn't work at all(

Hello Dear CommunityDo someone can help me with advice? I have set simple workflow for wpp. But it doesn’t work at all, i have 2 triggers just keywords and wpp link, non of them are working(May be somebody knows what is the problem?  

61
rodrigo_silvano
Guillaume24370
Guillaume24370Up-and-Comer
asked in General Q&A
Collect email gather from Facebook automation

Hi Manychat community. I have set up an automation to collect emails from Facebook and Instagram from a post. I was able to collect a CSV file with all the emails from Instagram, but I couldn’t do it from Facebook. When I ask for a CSV extract, it gives me a Google sheet file with only numbers. Is there anyone who know how to fix this ? I hope someone can help.  

94
Guillaume24370
bethaniebrown
bethaniebrown
asked in General Q&A
Automations not working, have followed multiple videos

Message automations not working, despite connecting the accounts, allowing permissions, removing any age and country restrictions.I have followed all steps in multiple videos and automations still not working. 

40
bethaniebrown
QData
QData
asked in General Q&A
Last interaction whatsapp time showing date/time in UTC+0

I’m using the Last Interaction Whatsapp System field to send it via message to the user: But it is showing the time as if my timezone was UTC+0. It isn’t taking into account my personal timezone at all, which is configured here:  How could I fix this?

41
rodrigo_silvano
demetrio
demetrioUp-and-Comer
asked in General Q&A
no entran los mensajes

por que no me entran los mensajessi las automatizaciones andan bien 

61
demetrio
nicot
nicot
asked in General Q&A
Can see connected instagram account

Im added to a clients account as an editor. The client is showing me screenshots that his instagram account is connected but on my side it shows no instagram account is connected and there are no recent messages in the inbox. Could this be because im an editor and need to be changed to admin? Or maybe he didnt add me to the right account? Any help is greatly appreciated. ThanksP.s this is a pro plan

161
Fabio Gaulke
Gabriel Nascimento
Gabriel Nascimento
asked in General Q&A
User Clicks a CTWA Ad

Hey everyone, my trigger “User Clicks a CTWA Ad (Click-toWhatsApp Ad)” is not working. My facebook account have access to all ads, but only some ads appear, and not what I need

61
ayesha
Nathan Swanson
Nathan Swanson
asked in General Q&A
Instagram Followers Disabled

Hey everyone, my client's Instagram account isn't working correctly. Whenever someone tries to follow him, they're met with an "unexpected error occurred" message. Photo included. This started after I reconnected ManyChat to his Instagram account. Ever since, nobody has been able to follow him.And help is appreciated!

71
Fabio Gaulke
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