Skip to main content

General Q&A

Any questions you have about using Manychat.

  • 4,025 Topics
  • 8,563 Replies
4026 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

15770
Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

3330
Raquel C
Manychat Team Member
Donatti Carwash
Donatti CarwashUp-and-Comer
asked in General Q&A
Pausa Inteligente se activa y no deja correr el flujo

Tengo un flujo conectado con n8n el cual genera las respuestas con exito, solo que manychat activa una pausa “inteligente” que NO existe en el flujo y no se envian las respuestas creadas por n8n.Quiero saber como eliminar esta pausa “inteligente” y que los mensajes que envia n8n se envien con normalidad al usuario. 

165
Gustavo Boregio
vincent1013
vincent1013Up-and-Comer
asked in General Q&A
URL tracking params pass through

Hi everyone, i am new to Manychat and i am trying to set up tracking so that whatever we set in facebook ads will pass through to the messenger and then to our landers. More specifically, if we have utm_campaign = {{campaign.name}} and ID=123456 set in the ads manager, how do we make sure these persist all the way to our landers?Thank you so much for your help in advance.

314
Gustavo Boregio
Genprov
Genprov
asked in General Q&A
Freebie Link in DM automation

On my reels, I ask they comment  word so I can send them a freebie.  I do this with multiple freebies. How can I upload the product on Manychat so they get that pdf file link once they commented. I know they ask for a website link.But my PDFs are not on a website, they are just a file in my google drive. But sharing that google drive link doesn’t seem to work, as I have to give them permission to access it. Is there a way to upload a file or do I have to use another platform for this matter?If so what could be the platform I could use to put my digital product freebies and link them to my manychat DM automation? Thanks 

131
Gustavo Boregio
frankiesmith
frankiesmith
asked in General Q&A
AI Step keeps sending robotic replies

Hey everyone – I’ve been using the AI Step on ManyChat and while it’s helpful, I’ve noticed it keeps sending these robotic, cringey messages like:“Have you ever sent me the message ‘READY’?” – which sounds super unnatural.I want to use AI Steps to detect vague messages like “ready” or “is this real” and route people to the correct automation or process. But right now, the replies it sends are weird and off-brand, and I can’t find any option to turn off the auto-response or customize what it says.I’ve looked through the settings and even tried editing the AI step logic, but there doesn’t seem to be a way to: Disable those auto-generated replies Send people into a flow without that weird AI chat popping up Just treat the AI step like a filter/trigger, not a “talker” Anyone know a fix? Is there a workaround, or is this just how the AI Step works right now? Paying $29/month, so really hoping there’s a way to make it cleaner. Appreciate any help.

121
Gustavo Boregio
Terramoss
TerramossUp-and-Comer
asked in General Q&A
Verify your email address

Please someone help me!!!I connected to MANYCHAT through the Meta Business account for Facebook and Instagram - and the MANYCHAT login failed when I tried to connect to Instagram - even though I did all the steps and connected to the Instagram account - the MANYCHAT page remained on the Instagram login attempt - even though I refreshed - it didn't help and it didn't record the loginThen I tried to log in to the MANYCHAT account againI can't log in because a pop-up message pops up that I need to verify my email - but it doesn't send me the code to my email!!!!! Nothing worksCan anyone help?😥😥😥😥😥😥😥😥😥😥

42
Gustavo Boregio
Jennifers
Jennifers
asked in General Q&A
Can't get integration from others

Hi, A while ago I canceled my subscription and from that moment I can’t get integration from others. If I send them the a word what they asking for a free guide or getting on a waitlist, it doesn’t work. Can someone help me? Thanks!  

71
Gustavo Boregio
Mikeymike
MikeymikeChannel Explorer
asked in General Q&A
Pulling Whatsapp responses into a spreadsheet

Hey, I have created a 10 step flow with buttons and text/number inputs. I want to pull the responses into a file (csv, xls, etc). How to do that? Also, if a uk postcode is entered, can a check be made that it is valid? Finally, i want to process all the response data in order to calculate a quotation: can that be done ‘on the fly’ or could the responses be dynamically stored in a spreadsheet and the spreadsheet include a calculated quotation column that is returned to the user in real time?? Thanks 

306
Gustavo Boregio
Shamim
ShamimUp-and-Comer
posted in General Q&A
Manychat is not sending automation messages

I have connected my Instagram page to Manychat so that I can send links when someone post any comments in reels/post. Initially it was working. But now  Manychat is not sending automation messages, if someone comment in the same post. PLEASE HELP 

1414046
MartynaGl
victory
victory
asked in General Q&A
Something went wrong with your card. Please, check your bank payment history or try again using another card.

Getting this error while upating to proSomething went wrong with your card. Please, check your bank payment history or try again using another card.

55210
PhoenixCapitals
Elisa
Elisa
asked in General Q&A
Verification of the email by system

The system is asking me to verify my email address before to complete an automated message. It's saying they will send an email with a link to complete the verification but I've never received it. I checked my spam too but nothing is there. Do you know how I can solve this?

832
Terramoss
Lázaro
LázaroUp-and-Comer
asked in General Q&A
Modo coexistência do WhastApp sem comunicação

Apesar de estar com todos os status de conexão ok, tanto na gerenciador de whatsapp da meta quando no ManyChat, não recebo mensagens no batepapo ao vivo. E ontem programei alguns disparos e não foi nenhum. Parece ter sido enviado mostra que foi, mas não houve cobrança e nem disparos. Alguém já passou por isso? 

383
Jorge de AppBali.com
Virguo
Virguo
asked in General Q&A
I'm having trouble getting your ManyChat Instagram automation to work

Hello everyone,I'm having an issue with my ManyChat Instagram automation, and I'm hoping someone here can help.I've connected my Instagram to ManyChat and set up an automation sequence with an Instagram Ref URL trigger. However, the automated messages are not sending. I've double-checked and refreshed all my connections multiple times within ManyChat.I suspect the problem lies with the "Handover Protocol" settings on my Facebook page. In the Facebook page settings, under "App Settings" > "Handover Protocol," I'm unable to switch the "Instagram Receiver" to ManyChat, as is shown in the ManyChat instructions. Facebook simply doesn't allow me to make this change.Could this be why my messages aren't being delivered automatically? Has anyone encountered this specific issue, and if so, how did you resolve it?Any guidance or troubleshooting tips would be greatly appreciated!Thanks in advance.

60
Virguo
OliveMarie
OliveMarie
asked in General Q&A
Flodesk X Manychat (ig comment replies)

When using the new flodesk integration and setting up an instagram comment reply does there have to be a quick reply or button hit before you can collect their email?

111
rogerioaraujo
fourthandeastmain
fourthandeastmain
asked in General Q&A
trigger tirning on

hi i’m just trying to do a basic set up for a comment reply on my facebook reel. my trigger is commenting the world “hello” on a specific facebook post in turn then responses a message to their dm. issue is i cannot switch the trigger “on” the little slide bar on the edit page or on the main page the trigger just is stuck on the off position. i have a pro account and have refreshed my permissions. what am i doing wrong?  doing this from my iphone.  eding to add when i try to turn the trigger on from my computer it says i cannot on the free plan. but im on the pro plan.

140
fourthandeastmain
marcelogdl
marcelogdl
asked in General Q&A
Lost Credit Line Access After Reconnecting WhatsApp to Manychat

Hi everyone,I'm running into an issue after disconnecting and reconnecting my WhatsApp Business Account (WABA) to Manychat. Here’s what happened: I originally had my WhatsApp number connected to Manychat and everything was working fine.   The WABA was verified and connected to a shared credit line in Meta Business Manager. Recently, I had to delete and reconnect the WhatsApp integration inside Manychat. After doing that, Manychat seems to have created a new WABA instance, and now: I see “Access removed” next to the original credit line in Business Manager. I can’t select the original credit line or ad account during the reconnection flow. The new connection is working, but conversations aren’t being billed via the existing credit line, and I’ve lost access to the usage limits and analytics. I want to restore the connection to the original WABA, or at least reassign the original credit line to the current integration. But so far I haven’t found a way to do this from

70
marcelogdl
LENA
LENAUp-and-Comer
posted in General Q&A
Automation is not working.

My automation for responding to a Real that sends a message worked yesterday but today it doesn't work, I tried reconnecting, opening a new automation and everything doesn't respond at all.Is there any problem?

513
LENA
Mikeymike
MikeymikeChannel Explorer
asked in General Q&A
Facebook login fails

i tried logging out and logging in (with facebook), but manychat cant find a login associated with my facebook account 

40
Mikeymike
andersontomaz
andersontomazUp-and-Comer
asked in General Q&A
Issue with ManyChat API – GET /fb/subscriber/findBySystemField Not Returning Data for Phone Parameter

Hello,I am experiencing an issue with the ManyChat API when using the GET /fb/subscriber/findBySystemField endpoint.When I pass the phone parameter in the query, the response is always:[  {    "body": {      "status": "success",      "data": []    },    "headers": {      "date": "Fri, 31 Jan 2025 19:52:25 GMT",      "content-type": "application/json; charset=UTF-8",      "transfer-encoding": "chunked",      "connection": "close",      "strict-transport-security": "max-age=31536000; includeSubDomains; preload"    },    "statusCode": 200,    "statusMessage": "OK"  }] I have tried using the phone number with and without the "+" sign, but the issue persists. However, if I change the parameter to email, the API returns the full contact details as expected.It is very important for this to work correctly, as I do not always have the person's email, and I need to locate them by their phone number instead.I would appreciate your assistance in resolving this issue.Looking forward to your respons

933
tomcrgr
humilis
humilisUp-and-Comer
posted in General Q&A
Great product, unreliable organization

Without warning and without explanation Manychat terminated my account. Despite many requests for clarification Manychat refused to explain what “suspicious activity that violates our Terms of Service” was detected. Their response: "we cannot disclose or pinpoint exactly which term has been violated”.So Manychat just terminates an account without be able or willing to explain based on what they act.Good product, but UNRELIABLE ORGANIZATION! 

101
Gustavo Boregio
Deepak kaushish
Deepak kaushish
posted in General Q&A
Google Sheets: insufficient permissions

can you help me out in thi error

1144
Mikeymike
FedeBunader
FedeBunader
asked in General Q&A
How to connect Zapier with ManyChat

Hi! I need to know how to connect Zapier with ManyChat to create a listing that displays the properties I have for sale via WhatsApp messages.I set up the Zapier connection with Google Sheets, then used the "Get Many Spreadsheet Rows" action and converted the data into JSON using a Python script with Code by Zapier.Now, my question is: how can I display this information as individual messages when the customer clicks the "Buy Property" button within the message flow in ManyChat?Thanks in advance! Looking forward to your help!

592
Mikeymike
ella.hansen
ella.hansen
asked in General Q&A
Will My ManyChat Comment Trigger Work on a Paid Ad?

Hey! So I’ve got an automation in ManyChat that sends people a DM with a link when they comment something like “ANT” on a post. Works great on regular posts. But now I’m running that same post as an ad (shows up as “sponsored” on the user’s end), and I’m just wondering—does the comment trigger still work on paid ads too? I want to make sure people are still getting the DM with the guide link. Not sure if I’m missing a step or if it works the same or if I’m just missing something 😅

110
ella.hansen
Vladimir
Vladimir
asked in General Q&A
WhatsApp Business, after connecting to ManyChat, logged out on all devices.

When I connected my WhatsApp Business to ManyChat, all the devices that were linked to this WhatsApp Business were disconnected, and I cannot add them back again. Why did this happen and what should I do?

343
rogerioaraujo
Community Terms & ConditionsCookie settings