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General Q&A

Any questions you have about using Manychat.

  • 4,239 Topics
  • 9,203 Replies
4239 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

19230
Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

4150
Raquel C
Manychat Team Member
Anne Byyond-Team
Anne Byyond-Team
asked in General Q&A
Autmations not working -HELP

Hi there,my problem is that my Instagram automations are not being triggered, even though the page is connected.Here’s what I’ve tried so far: I reconnected my Instagram account to ManyChat. I checked the permissions and made sure all required access was granted. I duplicated the automation and restarted it to test if this solved the problem. I generated a new automation  I do not have any restrictions on Instagram - already checked that  Despite these steps, the automations still do not work. I already have a Support-Ticket, but no answer to my mails. Could someone please help me resolve this issue, since we started a launch and need the automations?Thank you for your support!Anne 

132
Aafia Umair
Honeynayana1995
Honeynayana1995
asked in General Q&A
not able to login to my insta account

Hi everyone when I try login with my insta account it shows your account is already connected to your account and it shows that switch account then what should I do i have that account only

31
rodrigo_silvano
Gustavo_Dantas
Gustavo_Dantas
posted in General Q&A
Identify post that iniciate the trigger

Hi everyone,I'm currently using an automation in Manychat that's connected to all Instagram posts (not specific ones).I'm trying to find a way to identify which specific post generated a lead.Is there any method to either: Dynamically retrieve the Instagram Post ID or some unique identifier inside the automation flow triggered by a comment or DM? Or add a custom identifier (like a post number or slug) to the URL or UTM parameters, in a way that it’s passed into the flow and can be stored in a Custom User Field? The goal is to track which post each lead came from, even when using the same automation across multiple posts.Thanks in advance!

303
rodrigo_silvano
wtpmanychat
wtpmanychatUp-and-Comer
asked in General Q&A
Messages are not sending [Telegram]

🚨 Urgent help neededHi everyone,Are you also experiencing issues with ManyChat today? In our account, messages are not being sent at all, or in rare cases they go out with a ~1h.+  delay.This has fully stopped our client communication.We already contacted support, but I wanted to check — is this a global issue or just with our account? 

231
wtpmanychat
phils
philsUp-and-Comer
asked in General Q&A
Which ManyChat product should we buy?

A friend wants the cheapest ManyChat product for their team of 6-10 live agents. What would you recommend? They do not need to automate any chatbot flows. Could they purchase two Marketing Automation subscriptions for a single Facebook account where they run ads?

253
rodrigo_silvano
samar
samarChannel Explorer
asked in General Q&A
How to Parse Webhook Response (Array of Outputs) in ManyChat

Hi everyone, I need help understanding how to parse a webhook response in a ManyChat workflow, especially when the response comes as an array of outputs. Could someone explain the best way to handle this or share an example?

20
samar
Jail
Jail
asked in General Q&A
get Post id or Post link

Hi is there any way to get post id or post linkHere's an idea user leaves comments in any post I get the id of the post but preferably the link of the post.{{last_request.source_request.media.id}} like this

1293
Alexzander Flores
alexandre
alexandreUp-and-Comer
asked in General Q&A
Is it possible to retrieve the Instagram post/story ID?

Hello,Let’s say someone replies to my automation in a feed post or story, can I get the post/story ID that the person replied to?

5367
Alexzander Flores
Timo
TimoUp-and-Comer
asked in General Q&A
Instagram DMs not appearing in ManyChat despite correct setup

Hi everyone,I’m having a persistent issue with my Instagram Business account (@timo.kiwi) connected to ManyChat. The IG account is correctly linked to my Facebook Page in Business Manager. I have full admin rights and all permissions are enabled. ManyChat shows the Instagram channel as connected. I have already refreshed permissions multiple times, reconnected the account, and even removed/re-added ManyChat in Facebook Business Integrations. Problem:Incoming Instagram DMs are visible in the Instagram app, but they do not appear in ManyChat.No conversations are syncing, and no automations or keyword triggers are firing.Even after deleting all contacts and tags in ManyChat, new DMs are still not passed through the API.Interestingly: With some new accounts, I was able to see a timer and could reply via ManyChat. With other accounts (e.g. my wife’s), I only see the conversation in the Instagram app, not in ManyChat – and I cannot reply through ManyChat. It looks like messages are n

252
Timo
JessAguirre174
JessAguirre174Up-and-Comer
asked in General Q&A
Messages Not Sending Right Away

I am receiving an error when trying to send a message in Manychat to a Facebook contact that says “Something went wrong on the server. Please try again.”I’m noticing the messages do send, but they’re delayed. Anything I can do on my end to fix this?

323
Victor
Manychat Team Member
OliverDK
OliverDKChannel Explorer
asked in General Q&A
New contacts not being added after clicking "Get Updates"

Hey everyone,We have thousands of contacts in our ManyChat broadcast list, and everything was working fine until a few hours ago. However, we’ve noticed that new people who click "Get Updates" are NOT being added to our broadcast list anymore.I’ve checked Messenger, and people are still clicking the button “Get updates” and engaging with the flow, but no new contacts have been added in the last 5-6 hours. They are only shown in the contacts section but they are not added to our broadcast list. Is anyone else experiencing this? Could this be a ManyChat bug, a Facebook API issue, or something else? Any insights or fixes would be greatly appreciated!Thanks in advance!

26518
Tasos
Rodrigo Many
Rodrigo ManyUp-and-Comer
asked in General Q&A
Manychat module in Make (Integromat) gives 24-hour window error even though the user starts the conversation on WhatsApp

I'm trying to make my AI assistant respond via audio on WhatsApp, read audio and text and respond via text, it already does it perfectly, but I'm having difficulty getting ManyChat to capture the audio generated by the AI ​​and send it to WhatsApp, this 24-hour window error always occurs even if the user starts the conversation, I don't know what to do anymore...

232
Rodrigo Many
Umkmmate
Umkmmate
asked in General Q&A
Unexpected Charge During Free Trial – Has Anyone Experienced This?

 Hello everyone,I signed up for the ManyChat Free Trial expecting that no charges would be made until the trial ended and I confirmed my subscription. However, my card was already charged even though I’m still within the trial period and haven’t agreed to continue.Has anyone else experienced this? How did you resolve it? I’ve already reached out to support requesting a refund, but I’d really appreciate hearing if others went through the same situation.Thanks in advance for your insights! 

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Umkmmate
samar
samarChannel Explorer
asked in General Q&A
Guidance on Using ManyChat Native AI with Messenger List and Facebook Ads Integration

Hello, I hope you are doing well. I want to use ManyChat’s native AI to build an FAQ chatbot and generate leads. Also, I want to use the Messenger List to get user consent for updates. How can I use the Messenger List together with AI in ManyChat?Also, I plan to connect this chatbot with Facebook Ads. I understand the first message must include a button. How do I make sure this setup meets opt-in and consent rules?

20
samar
Agilidade
AgilidadeUp-and-Comer
asked in General Q&A
Automation for 3 different channels

Hello, I want to create an automation where I create a chatbot for Messenger, WhatsApp, and Instagram Direct. The initial triggers are configured, but I can't access the part where I choose the specific channels for the flow. In other words, it forces me to create different branches for each channel (select the Messenger message block, WhatsApp message block, etc) to create the flow. Is there no way for the flow blocks to be the same?  

172
Agilidade
simon-cizict
simon-cizictUp-and-Comer
asked in General Q&A
Floating WhatsApp button on Wordpress website

Hi all!I was wondering whether anyone can recommend a Wordpress plugin for a floating WhatsApp button on my Wordpress website?  I’d like to keep it simple - just the floating button that will allow me to add a link to start a conversation/kick off an automation.Thanks in advance!Simon

20
simon-cizict
Kmdebs
Kmdebs
posted in General Q&A
Can't connect my instagram account

I’m trying to connect my Instagram account to ManyChat. When I connect it, it says it’s already linked to another account. But when I check on Instagram, it’s linked to exactly the account I’m trying to connect. So, if I remove the ManyChat app, all the information disappears. But when I try to connect it again, the ManyChat information appears again on my Instagram. In other words, it’s the same account I’m on, but it still won’t let me access it.  

403
McDavitt
avin202025
avin202025
asked in General Q&A
coupon

Hi guys, How to get coupon?

51
rodrigo_silvano
andreas21
andreas21
asked in General Q&A
Trigger " All Posts and Reels" doesn't work

Trigger " All Posts and Reels" doesn't work but Trigger Specific Post or Reel works.  Why is that ?

111
rodrigo_silvano
Aishat
Aishat
asked in General Q&A
How to turn off “We will get back to you during our working hours — our team is …”

I use the free version of manychat. I would appreciate advise on how to turn this auto response off “We will get back to you during our working hours — our team is always online during this time.”thank you

772
rodrigo_silvano
KarinaSoulworks
KarinaSoulworks
asked in General Q&A
Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment.

Hi there, New to Manychat and trying to send up automation to collect email and send freebie. Did this successfully via DMs but everyone seemed to be adding keywords to comments instead of DMs so tried to add an additional trigger to the same automation to pick up comments also. However, it will not allow me to enable the additional trigger and I receive the message “Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment.” I have no idea what this means or where I am meant to mark message as comment reply. Please help! Thanks in advance.

895210
badams
O
opus1092
posted in General Q&A
Subscription didn't cancel properly

Did anyone have a problem with cancelling ManyChat Pro subscriptions? I definitely canceled mine well before the next billing date only to find out that the subscription was still active. I was charged the bill accordingly even when I DEFINITELY cancelled well before the next billing date of May 23, 2024. What the hell, ManyChat? Your Pro product had its bugs and hiccups even for $45, your support replies take forever, and you can’t even process a subscription cancellation request correctly? I got dusted by my boss because of you!

1524
Reaper
DragosB
DragosBUp-and-Comer
posted in General Q&A
How to cancel subscription and delete credit card details?

I want to cancel my subscription to ManyChat and delete my card details. I've already tried several times, and each time it says the subscription has been canceled, but after 2-3 days, it tries to charge my card again!Is ManyChat a SCAM? Should I cancel my card and remove all my details? 

1474
Reaper
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