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General Q&A

Any questions you have about using Manychat.

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MarinaHead of Community

published in General Q&A

Instagram FAQ: I can't connect my Instagram account to Manychat

There can be several reasons for this issue. 1. If it says Request sent, then this Instagram account is already connected to another Manychat account. 2. Check if there are no alerts here https://www.facebook.com/settings?tab=linked_instagram. If 1 & 2 do not fix the issue, please do the following troubleshooting to check that your Instagram account is set up correctly to work with Manychat: 1. Make sure you have an Instagram Business account. In your Instagram mobile app, please go to Menu → Settings and privacy → Account type and tools → select ‘Switch to professional account’ and follow the instructions. Here's a detailed guide for switching your account type. 2. Make sure that the Instagram account is linked to a Facebook Business Page you have full control of. In your Instagram mobile app, please go to Edit Profile → Public business information → Page → Connect existing Page or Create Facebook Page. Here's a video guide. 3. If your Instagram account is linked to a Facebook pa

7690

2 months ago

HappyhungrylittlesUp-and-Comer

asked in General Q&A

no matter what i do, i cant seem to upgrade

I’ve been using manychat pro but I got a new credit card. Because of this, my Manychat was removed from pro and is now basic. I can’t for the life of me find how to upgrade. Idk if it is a glitch, but there is no option anywhere to do it. Can anyone help with this?

1 hour ago

cata_rendonUp-and-Comer

asked in General Q&A

deshaadUp-and-Comer

asked in General Q&A

Instagram accounts not showing up

Hi everyone,Hoping to get some help here as there have been support delays at Manychat. We have a new pro MC account and we are working with several influencers on Instagram. I have already been added as an admin on their Facebook accounts, and their FB accounts are connected to Instagram, per MC recommendations. I have gone back and forth with MC, tried disconnecting and reconnecting, confirming 2FA, etc., still the Instagram accounts of the influencers are not showing up when I go to add a new account in MC. Has anyone dealt with this? It’s really slowing us down now and MC support is taking 5-7 days between replies. Thank you

15 hours ago

Cisco994

asked in General Q&A

trigger not fire whatsapp automation

I created an automation to send a Whatsapp message to contacts I have on Manychat.  I have tried several triggers based on contacts but none send message. I have tried: Contact subscribes to a sequenceContact has a tagBut none work, from the automation I see that the trigger starts (I see the value 1-2 on the trigger) but the message is not sent then.  How can I solve this?

17 hours ago

Yaroslav

asked in General Q&A

Check subscription to the Telegram channel

Is it possible to set up a chatbot in Telegram to check whether a person is subscribed to a group or channel in Telegram?

17 hours ago

KrysMara13

asked in General Q&A

Help connecting my Tiktok account

Hey there,I see that Tiktok is advertised as being linked with ManyChat, yet inside ManyChat I donn’t see how to link it.If its not a feature, can I integrated it with Pabbly webhooks and where can I find those?All help is super appreciated.Stay marvelous,

18 hours ago

MarashUp-and-Comer

asked in General Q&A

IT DOES NOT APPEAR MY INSTAGRAM ACCOUNT TO BE CONNECTED

Hello everyone, here Marash!I’m having trouble using my Instagram account with Manychat, hope somebody can help me.My Instagram account appears as connected, but when I try to create an automation and add that channel, it again asks me to connect with the facebook botton and I’m stuck in that loop with nothing changing.I’ve read the troubleshooting steps and tried them, but without success.Can somebody help me please!Thanks,Marash

19 hours ago

getbacktoyou

asked in General Q&A

Automation for an Instagram giveaway not running as it should

Trying to run an automation so that when someone comments on a post on Instagram they are entered into a giveaway, but having some issues.It worked the first time I commented (on my clients post), and sent the message as set out in initial flow split 1, but when I commented a second time it did not send another message/update their count.I also set up a secondary automation that when they get tagged as having entered the giveaway it will send a message and get them to confirm their email, but this also didn’t come through for me. Initial Flow looks like the following:trigger (comment on instagram post) action (set user field: increase mentions by 1) condition (tag is giveaway_entry - this is where is splits)split 1 - doesn’t match conditions (this is working)add tag (giveaway_entry) send message, with discount code and button to site to shopsplit 2 - already tagged as giveaway_entry (this one is not working)send message thanking them for another comment/entry into giveawaySecondary flo

20 hours ago

ChhayHeng

asked in General Q&A

my Live chat can not reply to user

Hi therefor now my Livechat can not reply to customer, but if we go to FB page inbox we could reply as normal.Anyone here have the same issue like me?

23 hours ago

victory

posted in General Q&A

Something went wrong with your card. Please, check your bank payment history or try again using another card.

Getting this error while upating to proSomething went wrong with your card. Please, check your bank payment history or try again using another card.

1 day ago

Fitter with Tevs

asked in General Q&A

Connecting to secondary facebook page instead of main page

No matter ow many times I tried to change it, Many chat will only show my secondary Facebook page (which has minimal followers) and not my main Facebook profile. It's really frustrating snd means I have not been able to use Many chat at all.

1 day ago

Digital Sista

asked in General Q&A

Manychat is connecting to a different Instagram and it will not allow me to connect the correct one

When I try to connect my Instagram, it is connecting to a different Instagram and I removed that Instagram and it will not allow me to connect the correct one. I even created a new Facebook and it still will not connect the correct one.

1 day ago

bersht

asked in General Q&A

cant set reply to comment via dm live

1 day ago

RichieConnUp-and-Comer

asked in General Q&A

Manually Add IG user to an automation

Is there anyone of you who were able to add a user to an IG automation manually. We were having some issues with IG automated DMs this past week and we missed a lot of people. We wanted to DM them with the actual message that they are supposed to receive but we cannot. So, I was wondering if there’s a way we can just manually add them to the workflow.

1 day ago

InovaTx

asked in General Q&A

Automation

Instagram automation is active, but when I send a message the automation won't go

1 day ago

InovaTx

asked in General Q&A

Facebook bot

How to send the bot manually by sending a Facebook message?

1 day ago

InovaTx

asked in General Q&A

Como assinar o bot manualmente do facebook?

Como assinar o bot manualmente enviando uma mensagem no Facebook?

1 day ago

InovaTx

asked in General Q&A

Automatização não está funcionando

A automatização do instagram está ativa , mas quando me mandam uma mensagem a automatização não vai

1 day ago

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