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General Q&A

Any questions you have about using Manychat.

  • 3,498 Topics
  • 7,216 Replies
3499 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

7650
Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

1640
Raquel C
Manychat Team Member
Ridho
RidhoUp-and-Comer
asked in General Q&A
Manychat integration to tapsite.ai

Can Manychat integrate to Tapsite.ai? How to? 

193
rogerioaraujo
luzdefada
luzdefada
asked in General Q&A
conecção instagram: Altere sua conta do Instagram para obrigações ou solicite o acesso da administradora da página

Ao fazer a conecção com o instagram:“Altere sua conta do Instagram para obrigações ou solicite o acesso da administradora da página”“pedido enviado”O que é isso?Obrigada 

182
giselly
P
PavelUp-and-Comer
asked in General Q&A
How can I pass values to the user's custom fields when the user goes to a bot from the website?

Hey everyone,1. We would like to create a user profile (new Contact) with custom field values when a user moves from our website to a chatbot. We plan to pass the custom field values through the URL parameters to our chatbot. Is this possible? If so, could you please guide us on how to implement it?2. Each user will have unique values. We want to include them in the URL parameters that the bot shares in the chat. Is this possible?

5244
NicoMoney
gerarcat
gerarcatChat Surfer
asked in General Q&A
HOW TO DEAL WITH SMART DELAY AND BUTTONS

im setting an automation for whatsapp, the im sending messages with buttons, then.. i expect susbscriber to choose one of the buttons, and after the message ive set a smart delay waiting for the answer. thing is.. after the smart delay started even if the susbscriber chooses one of the buttons the smart delay wont stop and it will continue the flow. Is there a way i can send a message with buttons and set a waiting time for the susbscriber to chose one of the buttons, if not then continue the flow?

52
gerarcat
Virna Paulino
Virna PaulinoUp-and-Comer
asked in General Q&A
Erro na automação em resposta a comenário

bom dia gente! Alguém poderia me ajudar? Estou tentando criar uma automação de resposta a comentários em publicações e reels com palavras chaves… Mas não está ativando. Alias diz que está ativo, mas ao testar ele não está enviando a mensagem no direct na pessoa como resposta ao comentário dela. 

154
Fabio Gaulke
PRX Jurre
PRX Jurre
asked in General Q&A
Use ManyChat from another Instagram profile within same Instagram account

So I just registered at ManyChat, but I have multiple Instagram profiles under the same Instagram account, but I cannot switch profiles within this account to link with ManyChat?For example, I need to use @performancerx dot nl Instagram profile for ManyChat, but instead it automatically links my @bonbongoods_ Instagram profile, because it's linked to the same Instagram account.How to fix? Else I won't be able to use ManyChat which would be a shame. I'm not gonna create a new account and start over from scratch.Kind regards,Jurre

71
Fabio Gaulke
Xerial
XerialUp-and-Comer
asked in General Q&A
Whatsapp Business API & White Label

Hi,It’s so difficult to get a WhatsApp Business API account even though I own the business. I’m trying to find another way, and Manychat seems to be one of it. Can I subscribe through Manychat and thus bypassing Meta’s process of getting the WhatsApp Business API approved?Secondly, when my live agents interact with the users, I read that they must do it on manychat UI, because if they talk directly in the WhatsApp chat, the automation will not stop. If this is true, can we whitelabel the chat? I do not want my clients to know that I’m using manychat. Hope someone can help, thank you.

112
Xerial
Iasmim Policarpo
Iasmim Policarpo
asked in General Q&A
Não consigo conectar meu instagram ao manychat

 

71
Fabio Gaulke
reid954
reid954
asked in General Q&A
Auto DM for new follows

Is there a way to set up an auto DM to be sent to someone when they click on follow on my insta?

111
rogerioaraujo
Kenxy.Diaz
Kenxy.Diaz
asked in General Q&A
Exact Match Keyword Trigger

Is it possible to create a comment trigger to have exact word match “me” is used, while excluding cases where it appears within or as part of another word?it will not trigger for the following words?eg. meeting, sometime, meta, overtime…. etc 

151
Gustavo Boregio
hogkaiatwork
hogkaiatwork
asked in General Q&A
Remarketing Contacts

As you can see here, my account have a bunch of contacts who clicked on landing page link during messenger conversation.Now, I want to take advantage of these facebook profiles in a remarketing campaign. How can I export them into Facebook ads to create custome audience.Thank you for your attention.

131
Gustavo Boregio
Pierre
Pierre
posted in General Q&A
Dashboard not showing up

Hi there, I have admin role under a Manychat account but I can’t see the dashboard. Any reason why that is?

71
Gustavo Boregio
Claudiabtg
Claudiabtg
asked in General Q&A
Erro na hora de criar fluxo

Boa noite. Até hoje de manhã estava funcionando normalmente, porém agora não consigo criar novos fluxos, aparecendo a mensagem abaixo, embora esteja com a rede funcionando normalmente. Utilizo a versão gratuita, pois estou começando nesta área e tenho poucas postagens. O que pode estar acontecendo? 

101
Gustavo Boregio
Tbexi
Tbexi
asked in General Q&A
hot to delete this messege

Hi guys can someone please help me with this i have did the automation message to messenger and everytime i try it there is a message that comes automatically by it self how i can delete it (Wir werden uns während unserer Geschäftszeiten bei Ihnen melden — unser Team ist zu diesen Zeiten jederzeit online.)

71
Gustavo Boregio
jadtouma
jadtouma
asked in General Q&A
Cost is too high...

I use Manychat for automated DMS only, i dont need or require to have a repository of my previous contacts, and im getting charged wayy too much money because i now have 5k+ contacts, I got charged $80+…. For my use case where i only need automated dms, is there a way to reduce the amount of subscribtion im paying? 

486
Gustavo Boregio
kretovsky
kretovsky
asked in General Q&A
Facebook Comment post automation second time on the same post?

Hello, it is possible that if user second time comment specified post then second time manychat start the flow for him with private message?

61
Gustavo Boregio
Iñaki Rossi
Iñaki Rossi
posted in General Q&A
what are you waiting for?

 what are you waiting for to improve the manychat instagram features from the computer (web), it is very limited and I am missing opportunities for those who interact from those devices whether they are windows or ios.

91
Gustavo Boregio
Manychat1
Manychat1
asked in General Q&A
How to create a flow on ManyChat to collect information from customers sequentially

I'm creating a flow on ManyChat where I ask customers questions to collect information and then recommend products that suit them. However, when I preview it on Messenger, it sends a series of questions all at once without waiting for the customer's response. How can I ask customers one question at a time, wait for their response, and then move on to the next question after collecting the information?

233
Kali - AFYC
nacholc
nacholc
asked in General Q&A
How to send multiple images from n8n to ManyChat for WhatsApp?

Hi everyone 👋I'm trying to send multiple images from n8n to ManyChat, so they can be displayed in a WhatsApp conversation, but I can't get them to show up properly.Has anyone successfully done this?I’d appreciate any tips or examples on how to make it work.Thanks in advance!

131
Gustavo Boregio
humilis
humilisUp-and-Comer
asked in General Q&A
Contact Id mismatch

Posted by mistake   

50
humilis
hericsss
hericsss
asked in General Q&A
Adicionar o whatsapp no manuchat, na nova atualização

Pessoal, tentei conectar o whatsapp no manychat para poder usar o whatsapp pelo celular. Mas ao conectat meu whatsapp caiu, isso é normal? Como faço para fazer da maneira que não caia o número. Caiu na hora de puxar as conversas. Alguém tem algum vídeo explicado? 

131
rodrigo_silvano
MarceloJBresciani
MarceloJBrescianiUp-and-Comer
asked in General Q&A
Whatsapp message line break

Hey guys,I have a problem when I pass a "Last Text Entry" message to an external API. It returns a JSON error when formatting the message, and the same occurs when I pass it as Header.Even clicking on JSON Encoder doesn't work.Prints Attachments.Has anyone experienced this error and could tell me how to resolve it?   

5324
gfreeman
Ricardo Ribeiro
Ricardo RibeiroUp-and-Comer
asked in General Q&A
Resposta na DM, mas nao está no meu Manychat

Alguém que fale portugues poderia me responder umas perguntas basicas antes de eu adquirir o produto? Estou com uma dificuldade… meu DM do instagram esta mandando uma mensagem de boas vindas, e isso nao está aparecendo na configuração do meu manychat. Isso pode ter sido fruto de tentativas antigas minhas, mas nao estou achando e nem sabendo procurar de onde configurei isso. Eu prciso remover isso antes de criar uma nova automação….  

425
Ricardo Ribeiro
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