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General Q&A

Any questions you have about using Manychat.

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  • 6,034 Replies
3030 Topics
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

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Raquel C
Manychat Team Member
Marcin Baćko
Marcin BaćkoMessage Musketeer
published in General Q&A
FAQ: All you need to know about the Manychat basics

Hello Manychat Community For some time I see there is a lot of people that are just asking for money instead of help.Of course, I helped a tons of people here for free and a lot of just paid me for my time and my knowledge even when I don't ask for that.But to the point.Here is something from me for FREE hope you like it. 1. Can I use Manychat on FB groups, Personal page, TikTok?NO, Manychat is dedicated only for:Facebook business page Instagram business or creator profile WhatsApp business - PRO ONLY Telegram - Only bot account, not a group SMS (by Twilio) - PRO ONLY All of these can be connected to 1 Manychat account 2. I got a Free account and it asked me to buy a pro but I did not reach 1000 contacts why?Manychat represents paid plans wrong on so many levels and they should fix it! HERE I will represent you what really Free account let it do.FREE:max 1000 contacts 1 Team member 4 growth tools (mean 4 automations live) 10 tags 3 keywords 2 sequences 1 Live chat seats Manychat brandi

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Marcin Baćko
B
bevUp-and-Comer
asked in General Q&A
help!!

how can i use manychat bot to blast messages to different TG private channels

03
Gustavo Boregio
asdfadsfasdf
asdfadsfasdfUp-and-Comer
asked in General Q&A
Where are the daily analytics for automations?

I don’t see any graphs for daily stats. I’d love to know how many people triggered my automation on any given day. How can I access this basic functionality?

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asdfadsfasdf
M
Mike0908
asked in General Q&A
What is the process for managing bots for clients using a business account instead of a personal account?

For facebook and Instagram, I have a small business where I deploy and manage manychat bots for my client business.Right now, they add my personal facebook as an admin to their Meta Suite, then I connect with my personal account.I would like to do everything through a business meta account instead to look more professional. What is the process to connect using a business page instead of my personal one?I’ve done some research but have not been able to test yet. My understanding is that I create a business page on Meta, then the client must add my business portfolio ID as a partner to their Meta Suite and grant me permission.This would keep all of my personal info separate from the business as they are granting the business permission. I then would log into manychats with my personal account and I should see their accounts to manage.Is this the correct process? I haven’t been able to test, but want to understand before I have my clients make a bunch of admin changes only to have it be u

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M
JimmyFitune
JimmyFitune
asked in General Q&A
Add WhatsApp phone number to System Field

When a website visitor clicks on a WhatsApp link, which initiates an automation, is there a way to automatically grab the persons WhatsApp number and add it to their System Field?Or do I have to ask over WhatsApp for them to share their number with me in order to capture that user data and store it as their phone number in the system field?

01
rogerioaraujo
ClaudiaDSTT
ClaudiaDSTTUp-and-Comer
asked in General Q&A
No guarda avatar de WhatsApp Business

Hola a todos. He intentado guardar en repetidas ocasiones el logo de la compañía en el avatar de WhatsApp Business pero no guarda, en cuanto cambio de pagina, actualizo o realizo alguna acción se borra solo.  Alguien me podría ayudar?

442
ClaudiaDSTT
sneacaremiami
sneacaremiamiUp-and-Comer
asked in General Q&A
How to Stop Automation After Customer Replies?

Hi everyone,I'm looking for a way to stop the automation after a customer replies to our bot. For example, if someone texts us and the bot sends an automatic reply, I want the bot to stop sending automatic replies if the customer texts again.Is there a way to achieve this?

5547
Charlie Boy Productions
larrypaby
larrypaby
asked in General Q&A
Condition Block more than > 10 limitation !!!

Currently I have 10 conditional blocks, whenever i duplicate it doesnt show nor when i try to add, the option to add is missing. I checked the console and found this error is this is a bug or something im subscribe to PRO by the way.

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larrypaby
M
moodeeest
asked in General Q&A
How to Resolve ManyChat Instagram Connection Issues?

My business Instagram account was previously linked to another ManyChat account. However, when I log into that ManyChat profile, I don’t see any Instagram account connected.When I try to connect my business Instagram account to a new ManyChat profile, I get an error message saying:"This account is already connected to another profile. Do you want to send a request to the owner of ManyChat?"The problem is that I don’t know which of my ManyChat accounts is the owner. I remember linking one specific ManyChat account to Instagram, but when I log into it, there is no indication that Instagram is connected.I have tried multiple times to remove any linked websites from my Instagram profile settings, but that didn’t solve the issue.What should I do to successfully connect my Instagram account to my new ManyChat profile?

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Fabio Gaulke
jonathan_337
jonathan_337
asked in General Q&A
Using WhatsApp API instead of integrating into Meta

Can manychat use the WhatsApp api for integration instead of losing access to my WhatsApp business app?

02
Fabio Gaulke
Adilinan
AdilinanUp-and-Comer
asked in General Q&A
Can someone help me how this is possible?

Hello, this is the part of my automation. So, there’s a ‘Send Message’ step at the end of the automation, its count is ‘1’, which means it already sent a message to a user. There’s a ‘Insert Row’ step that is 2 step before the ‘Send Message’ step and its count is ‘0’. Is there anyone who can explain how these automation is skipping a step?

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Adilinan
maxvonwithem
maxvonwithem
asked in General Q&A
Ice breaker whatsapp

Im trying to setup ice breakers on whatsapp to get our leads to redirected to a curtain flow.The button(s) show up in the chat, but they are not clickable. Also the text bar on WhatsApp is gone whenever the ice breakers are on. This is on my device but also a few others.Please help

143
rodrigo_silvano
saradakrony
saradakronyUp-and-Comer
asked in General Q&A
Google sheet error

If you have the time and energy to help me that would be great ❤ I have set my steps well after following tutorial, but still gives me this error {{cuf_12023943}}  

516
saradakrony
hemhealer
hemhealer
asked in General Q&A
Auto Reply Language Glitch?

Hi All! Recently our autoreply language changed from English to Spanish and we can’t find an answer to correct his. Any help greatly appreciated!Hem Healer

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hemhealer
Outstanding Solutions
Outstanding Solutions
asked in General Q&A
How to disconnect Gmail from my Sign in options?

Manychat provides 4 different methods to sign in, but once connected to any method I can’t remove or disconnect it I need to disconnect signing in via Gmail how can I do it please?

2846
rodrigo_silvano
Lorj
Lorj
asked in General Q&A
I'm in the USA - why 'not available in your country'?

I’m in the USA but I get the ‘TikTok doesn’t have Manychat for your country yet, but we’ll keep you updated’. Huh? As far as I can see, it is available in the usa. I’m not on a VPN, just to anticipate that question.

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rodrigo_silvano
BleedingHeart
BleedingHeart
asked in General Q&A
Problem with ChatGPT Response

Hi, i created a small demo where the chatgpt response is stored in userfield (type text). And if i want to send the content of this field/response to an instagram message, there is only the content “{{cuf_12546454}}” instead of the correct response.  I used the Chatgpt integration similar like https://help.manychat.com/hc/en-us/articles/14281251371164-ChatGPT-integrationAny ideas? Thank you!

01
rogerioaraujo
CBA
CBAUp-and-Comer
asked in General Q&A
Re-trigger default reply

I have a default reply chat. After it has been closed or handed over to an operator. How can it be closed/reset so that when another message is sent it triggers again from the beginning?Currenty after being closed, any new message will just reopen the chat for an operator immediately instead of re-triggering. from the start.

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Raquel C
Manychat Team Member
tomcrgr
tomcrgrUp-and-Comer
asked in General Q&A
Auto-reply on whatsapp but not once every 24h hours.

Hi,I want to create an automation that sends an auto-reply to customers who contact me on WhatsApp. I can set the default reply to trigger with every message the user sends, or once every 24 hours.However, I would like the auto-reply to be sent every time a user stops interacting with me for more than 2 hours.Is this possible? How do I set this up?

433
CBA
Leticia QP
Leticia QP
asked in General Q&A
¿IA INCLUIDA EN VERSIÓN PRO DE 15 USD?

Veo que hay una plantilla que usa IA; en la versión Pro de 15 USD. No estoy segura de que esté incluida o tenga yo que pagar tokens adicionales, o que en un futuro  me vea obligada a pagar la versión de IA de 29 USD.Por favor, puedes ayudarme?Gracias por compartir tu conocimiento.

22
Gustavo Boregio
Iochucki
IochuckiUp-and-Comer
asked in General Q&A
Limited user permissions

I need details about the permissions I can give to a specific user. I don't want the live chat agent or editor to see the customer's number and email. Is it possible to do this?

11
rodrigo_silvano
eferreira07
eferreira07Up-and-Comer
asked in General Q&A
Help Needed: WhatsApp Number Blocked After ManyChat Integration

Hi Community, I’m assisting a customer who is trying to integrate an existing WhatsApp for Business (phone number )with ManyChat. However, after attempting the integration, the number was blocked, and they are unable to unblock it. The reason for the block is unclear, and unfortunately, WhatsApp has not responded to the support tickets we submitted."Phone Number has been blocked. Please check alert prompt in WhatsApp Manager Overview or follow instructions in Account Quality"I can't see any notification or flag when I go to Account Quality.Has anyone encountered a similar issue? Any insights or guidance on resolving this would be greatly appreciated.Thanks in advance!

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eferreira07
imados
imadosUp-and-Comer
asked in General Q&A
I do not know how I can set a condition for the robot to send only one message without repeating it again to the same person who sends the message

 Hello, the best team. I have a problem. I do not know how I can set a condition for the robot to send only one message without repeating it again to the same person who sends the message. Can you help me? Thank you. The best team.

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ptar
studiotenfour.co
studiotenfour.coUp-and-Comer
asked in General Q&A
Instagram Comment to DM Automation not working for most accounts

Update: I am currently in touch with ManyChat’s helpdesk to see if they could fix this issue. Currently they are trying to gather more information and example to investigate. Will keep this post updated time-to-time for everyone’s benefit! :)---Hi everyone! I’ve been trying out ManyChat for a few days now and am currently on my 2-weeks trial of the Pro version. I’m using it primarily to automate Instagram DMs and it’s feature with Instagram as a form of Data Collection (To collect basic info for sign-ups). Primarily I’m focusing on triggering account DMs when they comment to my post / reel as well as replies to my IG Stories. I’ve created my automation flow for an upcoming post and story, linking it to my brand account. I did a test on one of my current post using my personal and back-up accounts and it seemed that they are working just fine as intended. So I thought its ready to go Live for my new IG Post and Story - like hooray isn’t it? But guess what - as soon as I posted and trigg

1364
batawa
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