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General Q&A

Any questions you have about using Manychat.

2,457 Topics
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Marcin BaćkoMessage Musketeer

published in General Q&A

FAQ: All you need to know about the Manychat basics

Hello Manychat Community For some time I see there is a lot of people that are just asking for money instead of help.Of course, I helped a tons of people here for free and a lot of just paid me for my time and my knowledge even when I don't ask for that.But to the point.Here is something from me for FREE hope you like it. 1. Can I use Manychat on FB groups, Personal page, TikTok?NO, Manychat is dedicated only for:Facebook business page Instagram business or creator profile WhatsApp business - PRO ONLY Telegram - Only bot account, not a group SMS (by Twilio) - PRO ONLY All of these can be connected to 1 Manychat account 2. I got a Free account and it asked me to buy a pro but I did not reach 1000 contacts why?Manychat represents paid plans wrong on so many levels and they should fix it! HERE I will represent you what really Free account let it do.FREE:max 1000 contacts 1 Team member 4 growth tools (mean 4 automations live) 10 tags 3 keywords 2 sequences 1 Live chat seats Manychat brandi

36560

9 months ago

Arman ShayanChannel Explorer

asked in General Q&A

Check Telegram channel subscription

Hi community Can I check telegram channel subscription, if yes, then how ?

152

40 minutes ago

tannermmannUp-and-Comer

asked in General Q&A

How to skip Opening DM and send a single link

Hi there,I’m trying to determine what shifted to where a specific comment triggering a custom DM to be sent has shifted to requiring an ‘Opening DM’ where the commenter has to click yes to get the custom message. I never had this issue in the past (typically someone comments the specified word and they get my custom DM with a link). Any thoughts on how I can set up the automation to skip the Opening DM?thanks!

796

2 hours ago

countryroadssourdoughUp-and-Comer

asked in General Q&A

Why was next post automation removed??

Why would the next post automation be removed as a feature? That was the most helpful feature so I had my posts set up ahead of time that way when it went live people could start commenting the keyword and the link was sent to them. I’m so confused why that feature would be removed.

Having a hard time using Manychat for onboarding via WhatsApp

Hello everyone! I’m having a hard time with two things on Manychat:Capturing the user’s data and then sending a message via WhatsApp (welcoming them to event and then inviting them to the event’s group); Integrating Hotmart, a digital platform through we sell online courses, so we can send onboarding messages via WhatsApp.I know it is possible, but it feels really difficult to trigger a WhatsApp flow. For example, I’ve used Manychat’s webhook to send the user’s info to Make, collect their data on Active Campaign, then change apply a new tag to the user and, from that new tag, trigger a WhatsApp flow, but it simply doesn’t work.I’ve also tried using Manychat’s native integrations. With ActiveCampaign, it seems to work well, but with Hotmart it’s super unstable, not to mention that we can specificy which products we’d like interact with the user about.I’m new to this world of automations, so I’d like to ask you guys about a simple way of integrating, first, Manychat with ActiveCampaign s

2 hours ago

thoughtfairy

asked in General Q&A

Calendly, Asana, Zapier integration

Hi everyone,I'm currently working on an automation flow that integrates ManyChat, Calendly, and Zapier, but I'm encountering an issue with identifying and tagging contacts who book a call via Calendly.Here’s the flow I’m trying to achieve:A lead engages with our Facebook Messenger bot and provides their details (such as phone number, email, AC type, etc). We then forward them to Calendly to book a call with our sales team. After the lead books a call, a Zap is triggered in Zapier to create a task in Asana for the booked call. At the same time, we want to tag the ManyChat contact based on their Calendly booking, which will then trigger another Zap that sends the contact’s additional information to Asana i.e. it should update the task associated with that contact.The information we collect in ManyChat (name, email, phone, etc.) will only be forwarded to Asana once the lead has successfully booked a call. Additionally, we want the task in Asana for that particular lead to be updated with

3 hours ago

FemaleEntrepreneursSpaceUp-and-Comer

asked in General Q&A

Automation Flow not working- create new facebook?

Hello everyone!Its my first month on Manychat, I created a conversation flow for Instagram, where a Post or Reel comment leads to a DM automation. The conversation starts in the DM, but the flow stops in the middle and my audience does not receive a link. The automated response in the comments works thoough (Like: hey, got your message, I’ll send you a DM with the link).I have done ALL THE STEPS explained in by manychat support PLUS info tutorials shared here.refresh permission ✅business integration shows: manychat ✅manychat is shows under white listed search bar etc etc and all the other things you recommend ✅so my question to you guys is… should I create a NEW facebook account and facebook page, to connect to my instagram? because it seems something is off with the old facebook account (that i’ve had since 2007 and support has stopped replying because they probably don’t have a clue how to help me.I really want my manychat automation to work before black friday salesThanksAnike

Need support - my account is broken

Long time user of Manychat, back when I had to wait to get an account (I think this was in 2017?)Anyway, I’m back to using it again and I’m running into a lot of issues. For example, it won't let me reconnect my instagram account @WhisselRealty because it said it was connected elsewhere, but I checked everywhere and I don't have another account. Also, it says I need to update billing because I have too many contacts, but I deleted all of my contacts but it still says I have 1452/1000 What is the best way to reach out to support directly? I think I need someone to dig into my account to help figure this out!

11 hours ago

EvenUp-and-Comer

asked in General Q&A

ManyChat pixel

Hi there, I need to write a script that will send the user's data (name, email, in short the data he filled in) when he clicks on the start button, so that this data is transferred to me in manychat and that his data in manychat is updated, but unfortunately I did not find a solution on the Internet (maybe someone can suggest a solution?

705

15 hours ago

NguyenVinbarUp-and-Comer

asked in General Q&A

ISSUES : "Get updates" not working

Hello everyone, my business's ManyChat is currently facing a significant issue: customers can't see the "Get Updates" button, or even if they can click it, they can't proceed to the next flow. I've tried reaching out to the support team, but I haven't been able to contact anyone. Is anyone else experiencing this issue?

Hola Chatboteros.Les platico, ya tengo una cuenta de Whatsapp API vinculada a Facebook mediante una plataforma de Chatbots (similar a ManyChat).El proceso para pasar las verificaciones de negocio fueron bastante arduas, el personal de la plataforma me ayudó con todos los detalles para la verificación del negocio, creando incluso una muy básica “página web temporal”. El proceso fue complicado, pero se logróMi preocupación es:Al buscar conectar ahora a Manychat con Whatsapp API, tenga que pasar por el mismo proceso complicado y que no se me conceda pasar las verificaciones.Mi pregunta es:Como ya se hizo la verificación del negocio y la cuenta de Facebook, ¿puedo utilizar esa misma cuenta de Whatsapp para conectar a Manychat? Para no tener que pasar de nuevo por el proceso de las verificaciones.(Entiendo que debe ser una cuenta nueva para no perder información, sin embargo, no veo problema con eso).Gracias!

21 hours ago

Anjali SinhaUp-and-Comer

asked in General Q&A

Can't acces smy account

Is there a real way to reach the manychat teams. I feel like I’m just vicious circle and not reaching anywhere. also tried link https://help.manychat.com/ but can’t find a direct support team. I want delete my account as I don’t have my facebook account anymore so I can’t log in to my many chats and my instagram is sending the automation messeges.

Why can't I add more links

Every morning I post on Instagram and put 3 links on many chats that get sent to followers. I was not able to do so this morning. My set up looks completely different. What happened. Followers are asking for links to my post, but only sending them 1 of the 3 links. What happened to the add button for more links

Issues with non followers receiving automated DM

Have an automation in place to send 1 of 2 DM’s to people that comment on a post. One message includes a button with a link to an external site and works just fine. The second option is a message with quick reply options. It seems that accounts that don’t already follow us don’t receive this message. It gives them a message notification, and while on our end it looks like our message was sent, they have an empty DM. Not sure if this is an issue with the automation, their Instagram DM limitations, or Instagram in general. Has anyone else had this issue or found a solution?

Chatbot is not going off

Hi, we have a chatbot that is supposed to start a DM based on a word trigger in Instagram DMs, but it’s not working. When we use the comment-to-DM feature, it works partially, but only for the first two sentences.When I checked the Facebook Business settings, I noticed that the primary receiver protocol for ManyChat isn’t listed there. I’ve already refreshed the connection multiple times, but it’s still not functioning properly.It’s odd that the comment-to-DM feature works partially, but the word-to-DM trigger doesn’t work at all—it doesn’t load. Do you have any idea what could be causing this?

I want to have 5 total Team Members, how much would that cost?

I want to upgrade my Manychat so I can use the auto-assign conversations, use whatsapp on the app, and get all the sales persons invited. I wanna know if that would cost $15 or more since it’s not clear on the pricing page.

Grow Your Business With DM Automation

When will we be getting access to the recording of todays webinar?

1 day ago

alexalex

asked in General Q&A

send email from zapier

I want to receive a notification each time I get an email that meets certain criteria, but I haven’t succeeded in correctly linking Zapier to ManyChat. Which Zapier option should I use, and what trigger in ManyChat would work best?

1 day ago

Hoco

asked in General Q&A

Help Needed: Correct JSON Structure for Nested Questions and Answers in Facebook Conversation Ads

Hello Community,I'm trying to set up a multi-step question-and-answer flow for Facebook Messenger Conversation Ads. Each answer should lead users into a different discovery funnel of further questions and answers. However, my attempts are not triggering conversations correctly.What I Tried:Here is my latest JSON attempt: json :{ "message": { "attachment": { "type": "template", "payload": { "template_type": "button", "text": "Hi! Please let us know how we can help you", "buttons": [ { "title": "Show me the product!", "type": "web_url", "url": "http://www.example.com/" }, { "title": "Tell me more", "type": "postback", "payload": { "template_type": "button", "text": "H

Facebook Messenger buttons

Is there a way to add more than 3 buttons in a message? i need to present a lot of categories for the user to choose from and the quick reply isn’t working well for all users and they can also write whatever they want which can mess up with the flow. i need to find a way to restrict their selection to my options only.

1 day ago

Delbo

asked in General Q&A

Using Manychat and other API based tools simultaneously

Hello! I’m struggling to get Manychat to work when I have other tools managing Instagram DMs as well. Most help center articles talk about primary/secondary handover protocols, etc... but Meta has changed a lot since most were written. Did you need to adjust anything under Advanced Messaging or Instagram conversation routing to get two to work at the same time, or if that impossible by design?

Will duplicate DMs get send on comment>DM automation?

I will be running a giveaway on Instagram in honor of Small Business Saturday. The way people enter is to tag someone in the comments and they can tag as many people as they want in separate comments. I would love to set up an automation where they will receive a link to subscribe to my email list after they’ve commented, but I’m worried is someone comments more than once they will receive duplicate links for my email list. How can I avoid that?

How can I send a message to everyone?

I want to send everyone a message at once, how can I send it? It shows 0 subscribers in the target audience, but I have up to 2000 messages

Estou iniciando e preciso de ajuda

Gostaria de saber em qual plano pago eu consigo usar as respostas automaticas em live

1 day ago

brookehomec

asked in General Q&A

How to skip Opening DM and send a single link

I used to be able to just send the link and now its making me send an opening dm first. Can I disable that?

543

1 day ago

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