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General Q&A

Any questions you have about using Manychat.

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  • 7,942 Replies
3793 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

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Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

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Raquel C
Manychat Team Member
benny92
benny92
asked in General Q&A
WhatsApp Coexistence - Voice and Call features

If connected to ManyChat via WhatsApp Business Coexistence, can I continue to receive and make calls on the WhatsApp Business App?I know all other forms of connection will probably not allow me access to voice calls anymore. We are a small local business owner, and certain features on WhatsApp Business App is very important for us - think Voice Calls. Some customers (and demographics) prefer to call us over message. That being said, we still want to use automation to help with certain top related questions. I was excited to find that WhatsApp Coexistence finally existed. To make sure the platform and Coexistence feature suits us, I have been reading up on the feature (both at ManyChat, Facebook Developer, and other platforms). However I am finding conflicting information about Voice Calls.Can anyone that is using WhatsApp Coexistence on Manychat please share their experience? Are voice calls still available? Has it been helpful for your use case? Anything else I should note before impl

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benny92
GABYSAF
GABYSAF
asked in General Q&A
IF I LOGOFF AN ACCOUNT IN THIS USER, THEN LOGIN THE SAME ACCOUNT IN ANOTHER ONE, ALL MY AUTOMATIONS WILL DESAPEAR?

IF I LOGOFF AN ACCOUNT IN THIS USER, THEN LOGIN THE SAME ACCOUNT IN ANOTHER ONE, ALL MY AUTOMATIONS THAT I DID IN THIS PREVIOUS USER WILL DESAPEAR?

71
rogerioaraujo
tonycoypys
tonycoypysUp-and-Comer
asked in General Q&A
issue with instagram Autobot

Hi everyone,I'm working on a Manychat automation for Instagram and have set up a trigger using the keyword "info" (screenshot of the flow is attached).The logic appears to be connected properly, and the trigger is enabled. However, the automation still shows "0 runs", even after multiple test messages using the word "info" in different ways. I also can't preview it on instagramHere’s what I’ve already tested: Sent messages directly via Instagram DM Tried different variations like "info" and "can I get some info?" Verified that the flow is published and live Made sure the keyword trigger is turned on There is some conditional logic in the flow that might be affecting how it runs, but I’m not sure if that’s the cause.I’d appreciate any insight or a second pair of eyes on this, thanks in advance. 

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tonycoypys
CBenjamin
CBenjamin
asked in General Q&A
My Automation is not working

This is month 2 of my automations not working. I have 3 profiles on my account all automation stopped working out of no where. I setup Comment Keyword, select post etc its live 20 ppl commented and nothing went to them nor did they get the auto reply in the comment section. everything was working fine for the past year. Now im paying and no automation. I refreshed the profile numerous times and i believe i made sure manychat has all permissions toggled on for facebook permission. Please Help!!!

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Gustavo Boregio
gottoshopalot
gottoshopalotChat Surfer
posted in General Q&A
OVER 6 weeks waiting for help

I am beyond frustrated.   Customer Support is horrific.  I have been waiting for over 6y weeks for a sup[port issue to be resolved.  About every 10 days someone responds - they clearly do not understand the issue and provide AI answers.    HOW DO YOU GET HELP????????

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A
Manychat Team Member
Jenna
Jenna
asked in General Q&A
How to Restore Deleted Automations/Flows

Hi ​@Gustavo Boregio  I am trying to find a way to restore my automations that were deleted a while ago. All automations available in trash are not older than 3 weeks and the ones i intend to restore are from 2 months ago. Could you please guide me on how I can restore these? 

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Gustavo Boregio
devin888
devin888
asked in General Q&A
How to send WhatsApp messages via APIs

I need some help to send customer notifications via API. I am receiving a notification from an external service everytime our customers get paid. I would like to send customers a WhatsApp notification about payments they received, incl. the amount. I have done this succesfully with https://api.manychat.com/fb/sending/sendContent for Instagram notifications, but I can’t seem to make it work for WhatsApp notifications. I also tried to solve this with templates, but I can’t trigger templates from external APIs.Does anyone know how to send a custom message to a WhatsApp contact via API? 

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Gustavo Boregio
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
Whatsapp --> invite Your contatcs

HIMSG apart, (It doesn’t matter) in a chatbot I've on my Whatsapp, I got this button: INVITE YOUR CONTACTS.Do you know how create this button? This would be VERY USEFULL!Thank

327
rodrigo_silvano
JCVadi
JCVadiUp-and-Comer
asked in General Q&A
Auto-DM link for Comments not working

Hello Manychat Community,I have attempted to set up a rather basic automation of Auto-DM links from comments. The Automation works, but not how I thoguht it would, in other words, I set it up to send a DM on specific words “Discipline” for example. But I want to set it up so that it would send it ONLY if somebody comments SOLELY the word discipline and nothing else.In the way that it is now, is that if that word is used in a sentencer, it will still send a DM. For example:“I love the way that I have been building my discipline.” → Send a DM but I DON’T want it to.“Discipline” → Sends a DM, and I would like to automate that it sends ONLY in this case, with just the word “Discipline” written in the comments. I have looked around the platform but couldn’t find anything to configurate it.I would be very grateful if someone could assist me with that, thank you! JC

315
JCVadi
laurielindsey
laurielindseyUp-and-Comer
asked in General Q&A
Help! Can't connect Manychat > Zapier > Flodesk

Hello! I have been struggling to get Manychat data to pull into Zapier and am just not sure what to do next. Here is a quick Loom walking you through an example of how I have Manychat set up and the data that I’m trying to collect and then the errored runs on Zapier. I know that there is a disconnect and I can’t seem to figure it out! Thank you so much in advance!  

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Fabio Gaulke
Brandslist
BrandslistUp-and-Comer
asked in General Q&A
auto reply bot not working anymore

My auto reply was working and I made sure to change up the replies to comments. I have a lot of viral posts currently and perhaps thats why instagram flagged the auto reply somehow? my auto dms are still working.

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Brandslist
sarinme94
sarinme94Up-and-Comer
asked in General Q&A
Send PDF file through API

How to send file in an API code. i tried the below code. {  "subscriber_id": 121,  "data": {    "version": "v2",    "content": {      "type": "whatsapp",      "messages": [        {         "type": "file",        "url": "https://ss.com/r_154697.pdf"        }      ],      "actions": [],      "quick_replies": []    }  },  "message_tag": "POST_PURCHASE_UPDATE"} 

337
Fabio Gaulke
Wholesome Yum Devyn
Wholesome Yum DevynUp-and-Comer
asked in General Q&A
User comments on next post

Anyone else having issues with the Next Post on Instagram feature in Manychat? When I try to turn on the trigger it says there Instagram Request Error. I tried both from the My Automations tab and directly in the flow. 

51
Fabio Gaulke
Mel E
Mel EChat Surfer
asked in General Q&A
Manychat to Klaviyo via Make - struggling!

Can anyone advise the best way to connect Manychat to Klaviyo?I don’t really want to use the native MC connection as I understand it’s not working properly, reading other threads in here.The client uses Make.But there only seems to be options for Create Profile or Update Profile, two separate options, within the Klaviyo connection to add them to a list.If I Create Profile, I get an error if the email already exists within Klaviyo - and if I use Update Profile, I get an error if the subscriber is new and they don’t already exist.Can anyone shed any light for me? Thx

122
Mel E
Renée
RenéeUp-and-Comer
asked in General Q&A
TikTok auto-dm from comments?

Is it possible to use Manychat to auto-dm from keyword comments on a reel? We do this for Instagram and wanted to start using it for TikTok, but it doesn’t seem to be an option when trying to set up the automation trigger. If anyone could help, that would be great! 

182
Renée
AnandD
AnandDUp-and-Comer
asked in General Q&A
I have a really old chatbot that i cant see or delete

Hi everyone, I have an old chatbot that is probably 8 years old. I stopped using facebook but i did not delete the chatbot. I have recently decided to use facebook for work purposes and I realised the chatbot is still active. It doesn’t come in my automation list with messenger. Can someone advise me on what to doThanks  

265
rodrigo_silvano
clobare
clobareUp-and-Comer
posted in General Q&A
Issues with Manychat - automations stopped

Is anyone else having problems with manychat today? For some reason our comment reply automations aren’t working today. I tried reconnecting the accounts/connection and still nothing.

21840
Lulu
T
Turbo
asked in General Q&A
CRM Connection to Manychat

I have a CRM and want to send an automation, when a new contact in the crm is created. In manychat there is no starting trigger for to intialize a trigger to start flow. How i can start the automation flow when any lead comes into our crm?Thank you!

91
rogerioaraujo
ali_sparks
ali_sparks
asked in General Q&A
automation wont send DMs

I notice when I set up dm automation for comments on the next post they won’t send dm. Even after confirmation it works I have no way to mass or auto dm all the people that requested links in the comments.

181
rogerioaraujo
Florida Rose
Florida Rose
asked in General Q&A
AI Setup - Need Help

This is not working, I cannot see the preview. Am I doing something wrong ? 

101
rogerioaraujo
michal
michal
asked in General Q&A
Messenger broadcast external scheduling (API, Gdocs, Zapier)

Is it possible to schedule Messenger broadcast via some external tool/interface that will allow us to automate or do scheduling in bulk? Manual interface is not very effective

141
rodrigo_silvano
allyc25
allyc25Up-and-Comer
asked in General Q&A
Influx of Unmessageable Accounts

Since June 13, 2025, we’ve experienced a significant influx of unmessagable accounts. Users clicking the “Send Message” CTA in our Meta ads are 100% unmessageable, likely due to Instagram’s privacy settings routing messages to “Message Requests” or blocking them for non-followers. This is affecting multiple meta ad campaigns (e.g., Ad 1: 27/27 unmessageable, Ad 2: 38/43 unmessageable).Post-troubleshooting, 40 recent ad clicks still resulted in unmessageable users. In weeks prior, we were getting a mix of accounts we can message and accounts that we could not. Currently they are all 100% unmessageable. This discrepancy is evident in our data: Meta Ads Manager shows fewer messaging conversations from June 13–16 than recent weeks and suggesting the flow isn’t triggering correctly for ad clicks. Steps Taken: Verified Instagram is a Business account with “Allow access to messages” enabled (Settings > Messages and Story Replies > Connected Tools). Refreshed Instagram permissions in M

181
rodrigo_silvano
Vasnaa
Vasnaa
asked in General Q&A
Can't connect ChatGPT to IG message response

Hey! I can’t seem to connect ChatGPT to my automation response on IG. 

192
rodrigo_silvano
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