General Q&A

Hi everyone, When I try to connect my Instagram account @maclarowe to ManyChat, I get the message "Macla Rowe already connected to Macla Rowe" with the option to request access from the owner. I've sent the request, but it never arrives in any of my inboxes. The workspace was created on 23 September 2026, but it doesn't appear under any of my logins. I've checked Google (maclarowe@gmail.com), Facebook, Apple, Telegram and email login with both my Gmail and Hotmail addresses. All of them show "You don't have a channel" or no account. I own the Instagram account and the business portfolio. I've contacted support several times but haven't had a reply. Could someone please unlink @maclarowe from that old workspace so I can connect it to my current account? Thank you!

Hello,I manage the Instagram account @fulgurance_ems, which is already connected to a Manychat workspace named “Fulgurance”.I cannot find the original login. My current Manychat profile, accessed through Google, has no connected channels.I tried “Request Access” but received no email. I also tried the account recovery form several times, while logged in and without attachments, but it always returns:“We couldn't submit your request. Please try again in a few minutes.”The support assistant keeps directing me to that same form and cannot connect me to a human agent on my current Free plan.Could a moderator help me report this form error and find a working way to request account recovery?I can provide ownership evidence privately through an official support channel.Thank you,François

Hello Manychat Community,I'm experiencing an issue with Facebook Messenger Preview for my automation, "Violet Egypt - Sales Assistant."The problem:When I select Preview → In Facebook, a blank panel opens showing only the automation name. No preview message arrives in my Facebook Messenger.However, Preview → In Manychat works correctly and displays the automation flow.What I've already checked: Refreshed Facebook permissions successfully. Set Manychat as the default Messenger routing app. Verified that both Messenger permissions are enabled: Access standby channel and Take control of conversations. Confirmed that messages can be sent and received manually between Manychat Inbox and Facebook Messenger. Resumed automated replies for my test contact. Tested using Chrome Incognito with both accounts logged in. Temporarily disabled Meta Business Suite automated replies, away messages, and FAQs on Messenger to rule out conflicts. Confirmed that the automation's starting trigger

Hi everyone, since Wednesday Nov 11, 2026, my Instagram account (@giraldofinanzas, Manychat account ID 5341845, Advanced plan) stopped delivering DMs from automations. What we see:- Comments are received and automations trigger normally (tags and smart delays run), but no message reaches the user. Live Chat shows no error.- It started with messages after button clicks (Wed Nov 11 evening). Since today (Nov 12, around noon COT) even the first comment-triggered DM isn't delivered.- It affects all automations and posts. Tested from a second account on two different posts today, both failed.- Everything worked normally until Nov 11. Already done: refreshed permissions twice (Manychat app ending in 612), "Allow access to messages" is ON, billing up to date. It looks similar to this post from yesterday, which started at the same time: https://community.manychat.com/general-q-a-43/instagram-comment-automation-stopped-replying-and-sending-dms-11119 I opened a support ticket today ("Instagram A

I have left my previous brokerage and need to reset my email, login and profile. Also, the one workflow I had set up has disappeared. When I sign in, it is like I am starting from scratch. I went to the post that had the workflow and responded. I know it worked when I set it up as I had several test it. Now, I get nada. So, is there support for this? I paid for the year to have the workflow live.

Hello, ManyChat Team! 💙💛We are Sky Wood, a Ukrainian business based in Cherkasy, Ukraine.We would like to activate a free ManyChat Pro subscription through the Ukrainian Relief Program.We know that ManyChat previously provided free Pro subscriptions for Ukrainian businesses until June 30, 2026.Could you please clarify:1. Is the Ukrainian Relief Program still active in November 2026?2. Can we activate free Pro access using a Ukrainian-issued bank card?3. Should we start the regular 14-day Pro trial, or is there a special activation process?4. Will the subscription remain completely free after the 14-day trial, or will we be charged?We would really appreciate an official response from the ManyChat team before entering our payment details.Thank you so much for supporting Ukrainian businesses! 🇺🇦

Can I send an audio only message as the first DM in the follow to DM automation, without requiring the follower to click anything?

Does WhatsApp Coexistence preserve existing group chats?Hello!We have an existing WhatsApp Business account with multiple group chats for parents at our sports school.We want to connect this number to ManyChat using WhatsApp Coexistence.Will all existing WhatsApp groups remain available in the WhatsApp Business app after connecting?Will admins still be able to send and receive messages in these groups as usual?Has anyone tested this with an existing WhatsApp Business number?Thank you!

Tried to use WhatsApp automation tool Manychat and WhatsApp keep banning me saying ‘account in review’ - and then when it lets me on after 24 hours for literally 30 seconds they ban it again for 24hours, Havnt been able to use my WhatsApp for a week for my business and it’s driving me nuts. I’ve tried to delete my account Manychat but says I gotta wait a week for my subscription to finish but I can’t text my clients and get new business so very annoying. What can I do. PLLEEEAASEEEE HELP :) thank you  

Whatsapp has blocked me and whenever it lets me back it it blocks me again, so how do I delete my many chat. It won’t let me coz it’s on subscription till end of next week but I can’t access WhatsApp so need it sorted now- thanks 

Hi everyone! My Free account shows the banner "You have reached your limit on your Free account" and all automations are paused. My "Say Hi to new followers" automation is Live but has 0 runs, and the Inbox is restricted. But I'm within all the Free limits the Support Assistant listed:- Contacts: 43 of 1,000 (Settings > Subscriptions)- Custom keywords: only 1- Team members: only 1 (me) I already refreshed permissions (reconnected Instagram via Meta). The banner doesn't even say which limit was reached, it just reads "limit of [blank]". Support says human agents aren't available on Free. Has anyone had this? Which limit could it be, and how do I unblock it without upgrading? Thanks!

I started with a free account linked to my FB. Then picked up the paid version linked that to my IG account. However, the paid one will not link to my FB and just keeps doing the free version. Any ideas how to merge the two?  

My Instagram comment automation initially worked, then stopped replying publicly and sending DMs. The original automation showed 19 sends, while the reel had around 94 comments.The automation is Live, the correct reel is selected, “Any word” is enabled, and public comment replies are turned on.I enabled Instagram message access, refreshed permissions, and even deleted and recreated the automation, but the issue persists.How can I check whether this is caused by a plan limit, a connection issue, or a problem with the comment trigger?Instagram: @dr.islam.masri

Hi everyone,I’m setting up an Instagram comment-to-DM automation in ManyChat and want it to trigger only when someone comments exactly “Thanks”.From what I can see, the IG comment trigger only supports keyword inclusion, not an exact match — meaning it also triggers when there’s additional text before or after “Thanks”.Is there any workaround (filters, regex, conditions, tags, etc.), or is exact-match triggering simply not supported for Instagram comments at the moment?Appreciate any confirmation or best-practice insights!

Hi ManyChat Community,I'm experiencing a serious Facebook Messenger sending issue affecting all five of our Facebook Pages connected to ManyChat.Public comment replies work correctly, but private Messenger messages are not being sent.After extensive troubleshooting, I discovered that even manual messages sent directly from ManyChat Inbox fail.The exact error message is:"Message is failed to send, please contact Manychat Support"What I've confirmed Incoming Messenger messages appear correctly in ManyChat Inbox. Default Reply automation is triggered, but the Sent count remains at 0. Manual messages sent from ManyChat Inbox fail with the error above. Contacts are marked as Subscribed. Public replies to Facebook comments work, but private Messenger replies do not. The same private messaging issue also occurs with another service (Page Autoresponder). All five Facebook Pages are connected using the same Facebook administrator account. Troubleshooting already completed Refreshed

Hello ManyChat Support,I'm experiencing a problem with WhatsApp keyword automations on my account (Healing Herbs).My WhatsApp number is connected successfully, and incoming messages appear in my ManyChat Inbox.However, my keyword automations are not triggering.I have tested the following: Created a keyword trigger using "Message begins with". Added a new test keyword: STAPHTEST. Confirmed that the trigger is enabled. Confirmed that the automation is LIVE and saved. Sent STAPHTEST from another WhatsApp number. Confirmed that the message arrived in ManyChat Inbox, but no automation was triggered. My Meta Business Manager also shows ManyChat as a partner with full access to the WhatsApp Business Account.Please investigate whether there is an issue with my WhatsApp keyword-trigger event processing or account configuration.Thank you.

Ciao a tutti!Poiché non mi funzionavano le automazioni, ho effettuato il logout da manychat.Ho provato ad effettuare nuovamente l’accesso , ma a quanto pare non ricordo con che account l’ho fatto originariamente. Ho provato tutti gli accessi (anche perché avevo vecchie mail quindi so da che mail l’ho effettuato) ma se provo ad accedere ad instagram mi dice “The account you selected is already connected to another Manychat account”. Qualcuno sa come posso risolvere il problema?Ho anche provato a disconnettere Manychat da Instagram e da Facebook ma niente. Avete suggerimenti?Grazie mille. 

“I have WhatsApp connected in Coexistence mode with an active automation (default reply, once per 24h). All incoming messages appear as read in the WhatsApp Business app and WhatsApp Web used by my sales team, even when the bot doesn’t reply. My sales team needs unread chats to stay unread. Is there any setting or workaround in ManyChat to prevent messages from being marked as read? Does this happen only while automations are active, or also with no automations?”

I initially signed up for a free trial with my instagram account. When I upgraded to pro, I used my meta business account. I need to merge the two some how.  We are trying to set up an automation and every time I know try to connect my instagram to the pro account, it says it is connected, but it is not. It is the other account.   Is my only option to delete the free account and then re-add instagram under the pro? I cloned everything to the pro account already… does this mean my contacts from instagram that already subscribed are now in the pro account? 

Hi everyone! I really need help from the Manychat Support team. Our Instagram account @element.karaganda is still connected to an old Manychat account called "ELEMENT". The owner of that account (our former SMM specialist) can't log in anymore: Manychat asks her to confirm through Facebook, but her Facebook isn't linked. We also have no contact with her, so an ownership transfer is not possible. We already removed Manychat from Instagram "Apps and websites" and from Facebook Business Integrations. But when we try to connect the Instagram to a new Manychat account, we see: "already connected to ELEMENT. Request access from the owner." What we've done so far:- Submitted a ticket through the support form on Nov 6 (Account ownership, High impact)- Pressed "Talk to a person" in the AI agent email and followed up on Nov 9- Sent a DM to @manychat directly from @element.karaganda as proof of ownership The AI agent said we need to provide proof that we own the Instagram account, but it can't te

In my automation I have not written the key word " abhi "...but whenever my friend or someone texts me something in which the word " abhi "is included..then the automation triggers, why?

 Hi everyone,My Instagram account is restricted from sending DMs until December 10. I can receive messages but can't send any, even manually.My appeal was rejected, and Meta Support confirmed the decision is final.I run an educational business and previously used comment-to-DM automation.Has anyone successfully lifted this type of restriction before its expiration, even after a rejected appeal?I'm open to legitimate paid services or escalation options if anyone has real experience.Thanks!

Title: Trial ended, annual charge failed, can't switch to monthly – WhatsApp blockedHi everyone,I need help reaching a human on the billing team.My Pro trial ended on November 6. The plan was set to annual during the trial, the $348 charge didn't go through, and my account was downgraded to Free. I only noticed on November 10, when my WhatsApp automations had stopped and I saw the banner saying my WhatsApp account is blocked because the subscription expired.I want to pay for Pro monthly ($39/month), but the system only lets me pay the annual plan. The support bot says that because annual was selected during the trial, it can't be switched to monthly. I was never actually charged, so I'm not on an active annual plan, and I'd like to start a monthly subscription.This is urgent: I run a 21-day WhatsApp program with paying customers already enrolled, and they're not receiving their daily messages.Has anyone been in the same situation? Is there a way to get the account switched to monthly,

  Stuck in a ghost Instagram connection loop — need a mod/human to help I’ve spent hours trying to fix this myself and I’m hoping someone from the team can point me in the right direction. What happened: • Logged into ManyChat originally, tried adifferent login later, got told my Instagram was already connected to another account• Signed back into the old account via Facebook (I didn’t want to use Facebook login at all, but it was the only way back in)• Disconnected Instagram from that account — ManyChat shows it as removed• Checked Instagram > Apps and Websites — nothing listed, confirmed clean on IG’s side• Also removed ManyChat from my Facebook Business Integrations• Despite all that, ManyChat still shows Instagram as connected through the OLD method, and every time I try to reconnect via “Via Meta” (needed for the Unified Instagram Onboarding flow), it just loops back to the same Meta screen without completing What I need: • The Instagram connection cleared/reset on the backend