General Q&A

I have the problem that my automations don't work as they should. The first message is always sent, and then the automatic comment reply also works, but when the user clicks on "Send me the link," nothing happens. They cannot get my free guide. The weird thing is that sometimes it works and sometimes it doesn't do anything, but the full workflow works only two out of like 35 times. What can I do? So the first step always works, then it stops

Hi everyone,I'm running a comment-to-DM automation on Instagram (ManyChat only, no other tools) and I had a Reel/post blow up: about 15,000 comments in 3 hours. In the same window ManyChat sent only ~3,000 DMs. I'm trying to understand exactly what's happening before my next big post, so a few specific questions:1. Rate limits & queue: When the volume exceeds Meta's hourly limit for comment private replies, what does ManyChat actually do with the excess? Are those messages parked in a queue and retried automatically as the rolling window resets, or are they dropped?2. No skipping: My main goal is that EVERY commenter eventually gets the DM, even if it takes many hours and goes very slowly. Can ManyChat guarantee it won't silently skip users? If a send fails due to a rate-limit error, is it retried later, or lost?3. 24-hour window: Since automated DMs must reach the user within

Hi! So I'm new to MC. I want to create a simple flow to capture phone nr of a lead that sendig us a dm.So I made a flow with the trigger send msg contains "sporten”. Then a question with 3 quick reply buttons.When I test this in preview it works. When I test it with the QR code, nothing happens. I got send to the DM screen but nothing happens.Looking for some help, thanks! 

Buenos días,El mensaje de bienvenida para nuevos seguidores no lo tengo disponible en mi cuenta de Instagram ya que Meta me lo tiene limitado. Sé que solo lo dejaron disponible para determinadas cuentas, pero, se sabe lo requisitos que deben tener las cuentas de IG para tenerlo disponible?Tengo una clienta que me lo solicita pero no se como averiguar si su cuenta lo tiene restringido o no sin tener que hacerle la automatización?Muchas gracias.

Tengo una automatización de Many Chat hecha para mi negocio, pero cuando me habla algún amigo o alguien le salta este mensaje odioso. QUÉ HAGO!!!??? 

 those are instagram on top and facebook down, i just paid a business subscription and i dont see why both of them arent a bussiness plan if i can have unlimited accs conected to same subscription, if someone can help me i would appreciate itthanks

Hi everyone,Quick question about OTN Messaging (Instagram)I have an automation where users click "Yes, remind me!" for a livestream. A Smart Delay then waits about a week, and sends them the livestream link just before it starts.Since the user explicitly requested the reminder and the message is directly related to that request, is this compliant with Meta's current policies, or do I need to use a specific message type? And being built this way, will the automation activate after the week and send out the OTN Reminder?Thanks!​@Gustavo Boregio    

Hello! Where do I find the message requests from IG inside the manychat inbox? TY

Does the visitor counts as a contact and should i delete it at the end of the month to get more space for contacts for next month?

Hello team. I am trying to contact someone here at ManyChat; We have ZERo connectivity, despite successfully realigning out Instagram account.Auto-DMs for new follows has stopped, DM from posts is not firing on the keyword - nothing.Any assistance would be greatly appreciated.

Hello there!I have created an automation for my FB business page and IG one, and it’s been going pretty good.But there is a problem. We are on the PRO plan ($15/month, for context).People respond to our Reels/ Posts with: “Community”/ “Italian”/ “Yes”, etc. It is running a flow for sending link to join the community on Skool.But from what it seems, only 30% of messages are delivered. And I don’t know exactly why.On IG it’s showing 100% sent/ 100% delivered.But on FB - 3249 Sent/ 33.8% delivered.Meaning, only 1000 people get the messages. But, idk exactly, is this something from Facebook? I found this one, that maybe people didn’t enter on the facebook to get the messages (like logging in). But I find it hard to believe.Let’s say maybe for 5-10% of people, but 70% to not login again? And some of them comment again on the videos.So, idk exactly what is the problem, and what to do. I

Hi ManyChat Support,I'm reaching out because I need help troubleshooting a funnel issue. My setup: I'm using ManyChat Auto-DM with keyword triggers on Instagram Reels. When people comment a keyword, they receive an automated DM with a link to my opt-in page (built in Systeme.io).The metrics: - Total DMs sent: 90 - Total clicks on the link: 30 (33% click-through rate)The problem: The clicks are being registered in ManyChat, but I'm seeing zero new leads appearing in my Systeme.io list.This means people are clicking the link, but something is breaking between the click and the opt-in completion. My questions:1. Is there a known issue with ManyChat links not properly passing users through to external landing pages?2. Could there be a tracking or UTM parameter issue that's pre

Hey everyone! 👋I’m running into a strange issue with my ManyChat broadcast, and I’m hoping someone here has seen this before.Here’s what’s happening:I sent out a broadcast to 749 people. It’s been a while, and only 80 messages have been delivered. 😕 (But it says 730 are sent, and only 80 messsages delivered) Some even replied back to me, and are not in the “delivered” tap The rest seem stuck or delayed, and I don’t know why. This was a promotional message, but everyone on my list opted in to receive these.I’ve checked a few things:✅ The broadcast is marked as "sent" in ManyChat.✅ My audience subscribed willingly and engaged with past messages.✅ I followed Meta’s rules—or at least I think I did! 😅  Is Meta throttling or delaying m

Hi there,  so my delivery rate has been around 30% for some time which I think is very low, too low. However since 2 days my delivery rate is 1,5%. Yes, manychat sends all messages but it wont be visible for my recipients. I tested this with my boyfriends account. He commented on my facebook post (I solely use facebook) and my page did send the dm but the dm is nowhere to be found in the messenger inbox (also not the spam requests) from my boyfriend. Very disappointing. So my sent rate is 100% and delivery rate 1,5%. I opened 2 tickets and they both got completely ignored. I am in my trial period and I am not able to test the service correctly because it is not being delivered (or is this service just fake?) and the support is so far terrible. Help! 

Need some help folks - been playing around with Manychat AI and it’s doing a pretty good job.  However it’s getting into a bad habit of essentially repeating what the comment is and adding a few words to it.  See image below as an example. We have added a guardrail that says “Do not repeat what the user said exactly when responding, unless it is necessary in replying directly to the point”How best to setup guardrails to stop this sort of behaviour?  

I’m feeling frustrated, as when I create a post on instagram, it duplicates the post on my connected Facebook page (which is fine, and what I want.)However the ManyChat automated responses will only respond to the comments on the instagram post.There doesn’t seem to be an option to have the Facebook account connected on my same manychat account. Forcing me to have to create 2 seperate profiles with 2 seperate paid subscriptions.Surely there must be a way ManyChat can sort this out as I don’t want to be having 2 seperate memberships and having to create 2 seperate automations every time I do a post.Any help appreciated. 

We use ManyChat for Instagram DMs. Our issue is that when our own team sends a manual message to a contact from the business Instagram account, it triggers our automation flows if the message contains any active keywords.Our use case: we have prospects who don't complete our intake form, so our medical team needs to follow up with them manually via Instagram DM to guide them. But ManyChat fires the bot on top of the manual message, which confuses the prospect.We need a way for the system to recognize that the message was sent by the page admin and NOT trigger any automation.Questions:Does ManyChat have a native way to detect that a message was sent by the admin (not the contact) and suppress automation? Is there a setting or workaround to prevent keywords from triggering when the business side initiates or continues a conversation? Would using "Pause Automation" via API or Zapier be a viable scalable solution?

Hi guys,I have a robowar happening by some reason. Another bot starts the conversation saying, Please identify yourself, this on whatsapp channel. However, it is impossible as I don’t even have broadcast messages enabled. How can I track the logs of this conversation in a more tech view?

Hi, We are having issues on couple of our client’s accounts where new follower message if not sending. We have tried the usual fixes, like refreshing your IG permissions but they don’t work. One client also reported that when he tried to refresh his permissions, it would just open the IG inside of the pop-up window, instead of presenting buttons to confirm the permissionsWe have also found other bugs with the New follower automation as well, such as if someone quickly follows, unfollows, and then follows again, they will start the automation twice, even thought it should be only one time thing per lead, if I’m not mistaken 

I’m new to manychat. I just set up an Instagram automation, but it is not working. I have no idea what’s wrong. Any idea what could be the issue?

I am experiencing an issue where my automated messages are being sent repeatedly to users, It seems like users cannot interact with the link effectively, and it looks like spam to the system. Does anyone know why the flow keeps repeating the same message instead of allowing the user to complete the subscription action via a button?"

Today I tried to log into our ManyChat account and was shown this error:{"0":"Access denied","state":true}I have tried logging in through Google, Meta, email login, and incognito, but nothing has worked.From what I’ve read, this issue may be related to an account being flagged for Terms of Service reasons. I went through the Terms of Service list and I don’t see anything in our account that should have caused this. We are using ManyChat for standard signup flows and user communication, so I’m not sure why access would have been denied.I also found another thread where users seemed to be experiencing the same issue here:https://community.manychat.com/general-q-a-43/login-error-access-denied-9363?postid=28119#post28119Right now we run all of our signup flows through ManyChat, so we need access restored as soon as possible. I had to create a new account just to contact support.Has anyone else run into this issue or found a f

I have 2 accounts, 1 Pro and one free, but can I have the pro with 2 accounts?Ho 2 account, 1 Pro e uno gratuito, ma posso avere il pro con 2 account?

I'd appreciate it if anyone can help identify what the issue is.I've already set up my account correctly and configured my Welcome Message automation. However, the automation wouldn’t trigger when someone clicks the "Get Started" button on my Facebook Page.Has anyone encountered this before or knows what I might be missing?