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General Q&A

Any questions you have about using Manychat.

  • 3,251 Topics
  • 6,576 Replies
3252 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese] Let’s start with the BIG Questions… 😱 🙋 Will I get banned if I use Manychat? No, you won’t! Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp. I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues. Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts! As long as you follow the guidelines, respect your audience, and don

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Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe! Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules. But let’s talk about what that really means. Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts. Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flag

910
Raquel C
Manychat Team Member
vig.mp4
vig.mp4
asked in General Q&A
WhatsApp API > ManyChat

Não foi possível compartilhar a linha de crédito da Manychat com você. Pessoal, não consigo fazer nada com o WhatsApp API por causa disso, como resolver? WhatsApp API da meta.

71
rogerioaraujo
SamanthaTV
SamanthaTV
asked in General Q&A
automation shows LIVE but sends old automation

Hi! I have deleted my old automations and have updated new ones for DM replies and Instagram comment for Dem reply to a keyword but for some reason, people are still getting the old automation with an old link and I can’t even find where that automation is because it doesn’t exist in my flow of automations when I check all of them. Any ideas?

41
rogerioaraujo
flaviosciaraffia
flaviosciaraffiaUp-and-Comer
asked in General Q&A
How to get ManyChat contacts into Klaviyo as “subscribed”?

Hey! I’m trying to figure out how to make sure contacts coming from ManyChat are marked as “subscribed” in Klaviyo. Right now, they all show up as unsubscribed on my main list, so Klaviyo doesn’t send emails to them. I even tried creating a new list in Klaviyo without double opt-in, but no luck — they’re still coming in unsubscribed. Has anyone figured out how to pass contacts from ManyChat to Klaviyo with proper consent so they’re eligible for email sends? Appreciate any help! 🙏

143
rodrigo_silvano
CapCut MX
CapCut MXUp-and-Comer
asked in General Q&A
TikTok automations are disabled for you due to regional limitations

Hi, I keep getting this warning in manychat “TikTok automations are disabled for you due to regional limitations”, how can I fix it? I would really appreciate your support

40
CapCut MX
Carina929
Carina929
asked in General Q&A
duvidas

Olá, tudo bem? O meu link não está sendo enviado através do direct, para algumas pessoas conseguem clicar no link. Outras não, por conta do manychat mesmo, estou perdendo vendas por esse problema técnico de vocês. Como vocês poderiam me ajudar?

61
Fabio Gaulke
Dóra Halász
Dóra HalászUp-and-Comer
asked in General Q&A
Message after 24 hour

Hi, I've received messages like this from several accounts, asking me to subscribe to their VIP list so they can message me even after 24 hours. How can I set this up?We have an upcoming eoffline conference, and we’d like to communicate with the participants during the event.Thank you

234
Dóra Halász
roverdrammen
roverdrammenRising Conversationalist
asked in General Q&A
How can I unlink a social media channel in ManyChat?

I have recently noticed that when I visit the settings of Facebook, Instagram, and TikTok, there is no option to remove the ManyChat account channel. I suppose this is a recent change that occurred at the platform level, but now I am left with the question of how I can unlink a social network from my ManyChat account.

71
Fabio Gaulke
aroberts14
aroberts14
asked in General Q&A
Everyone not receiving Automation

I am finding out that not everyone that comments the keyword isn't getting the automation. It is showing on my end that they have it. but they aren't getting it.

101
rodrigo_silvano
Alquien Cercano
Alquien CercanoUp-and-Comer
posted in General Q&A
Message is failed to send, please contact Manychat Support

“Message is failed to send, please contact Manychat Support” I get this message when using the live chat for instagram. Whatsapp works though. None of my IG automations work, not even the menu.

37410
mmmmmmaria
AlexisD
AlexisD
asked in General Q&A
Why many parts of my automation gets back to an old version on save? So bothering!

Hey, The question is in the title. That is SO frustrating to progress in your automation, then you save it and many parts of it randomly go back to a previous old version of the automation. I’m forced to review all the parts of the automation. It may be “due to the fact I didn’t clean my cache” but why would you keep this in the cache anyways and for some reason put randomly parts of the automation to an older version? Please fix basic things like that!

61
rodrigo_silvano
VipulK
VipulK
asked in General Q&A
Read previous messages in Instagram DM

Hi. Is it possible for ManyChat automation to read the previous messages of a user and determine if certain information is available like their name? Currently I have a basic automation that triggers when someone sends me a DM, I ask for their name. But in case I have talked to that person previously and they have provided their name, I don’t want the bot to ask for it again.

141
rogerioaraujo
Sophia123
Sophia123Up-and-Comer
asked in General Q&A
Problems with default reply in Facebook integration ("disabled") - Pro Plan

Edit. Solved! see first comment. Hello The default reply with Facebook doesn’t work. I can trigger a keyword reply just fine, but after I set up a default reply it get’s marked “disabled”. I have a Pro Plan. Did I make a mistake? Thank you!

121
Sophia123
Victor
Manychat Team Member
VictorManychat Team Member
posted in General Q&A
[RESOLVED] Instagram Comment Trigger responses with buttons may be delivered as blank DMs

Update Sept 16: This issue has been resolved Hi Manychat family, Private messages are being delivered as blank or not showing up in DMs for some of the IG users. This issue is beyond our control and requires intervention from the Meta team. We are looking into many similar reports at this time and have already escalated this issue directly to Meta. Please be assured that we are actively monitoring the situation and seeking a resolution. You can check our Status Page for updates about this issue: https://status.manychat.com/

199220
Sophia123
zac
zacUp-and-Comer
asked in General Q&A
Help: Instagram DM Bot keep old response

Hello, My Instagram bot keeps the previous message. For example, if I don't reply immediately but later, my bot responds with the same message as the previous response. However, once the conversation is engaged, it starts working correctly again. I used the same workflow as in this post: Thank you for your help.

143
Gustavo Boregio
Graghoul
GraghoulUp-and-Comer
asked in General Q&A
Email Campaign not kicking off?

Im launching an email campaign and have added 102 contacts to the sequence- including one of my own test email address, but it doesnt look like its running. I have received an email on the test email address but It looks like it was sent to just 3 people out of the 102 in total. What am i missing? Screenshots of sequence below: Thanks for the help in advance.

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Graghoul
OliverDK
OliverDKChannel Explorer
asked in General Q&A
New contacts not being added after clicking "Get Updates"

Hey everyone, We have thousands of contacts in our ManyChat broadcast list, and everything was working fine until a few hours ago. However, we’ve noticed that new people who click "Get Updates" are NOT being added to our broadcast list anymore. I’ve checked Messenger, and people are still clicking the button “Get updates” and engaging with the flow, but no new contacts have been added in the last 5-6 hours. They are only shown in the contacts section but they are not added to our broadcast list. Is anyone else experiencing this? Could this be a ManyChat bug, a Facebook API issue, or something else? Any insights or fixes would be greatly appreciated! Thanks in advance!

1257
Master Workflow Creator
Barak3105
Barak3105Up-and-Comer
asked in General Q&A
Triggering an Action After Closing a Live Chat Ticket

Hi everyone, 😎 I'm seeking assistance regarding a scenario with my Manychat bot's Live Chat feature. Here’s the process I'm working with: A user requests human support through the bot. Human support responds via Live Chat. After resolving the user's issue, human support closes the ticket. The ticket status is updated to "Closed." My question is:Is there a built-in trigger or event in Manychat that activates once a Live Chat ticket is closed by support? If not, are there recommended workarounds to detect this event so that I can execute subsequent automation actions? Any insights or guidance would be greatly appreciated. Thank you!

296
rogerioaraujo
pamela
pamela
asked in General Q&A
META Invalid Conversions API Credentials

I am unable to configure the Goal Conversions API. I followed Manychat's step-by-step instructions to configure it, but every time I enter my Data Set ID and the Token generated by META, it always gives an error saying “Invalid conversion API credentials”. How to solve this problem?

52618
ifm.joey
MrTinkelman
MrTinkelman
asked in General Q&A
After user on messenger click "Get updates" contact is not being added to broadcast list

Hi. I’m here newbie and tryin to set up simple automation: Client clicks on get messages and i can broadcast to them promos. Problem is they not added to Promo section -_-. Where i making here error? P.s , facebook page is located in EU. Maybe it’s impossible to add EU members? Mutch thanks for answers. Screenshoot of automation:

151
Fabio Gaulke
CEOfactory
CEOfactoryUp-and-Comer
asked in General Q&A
Why I can't connect to Business Manager for Ads trigger?

Okay so, we’ve been working on an automation for a client where we connect a certain promotion created from Business Manager to Manychat in order to gather leads, we’ve followed all of the process and it’s fairly easy but we we encountered an error that we cannot fix, following the documentation we get stuck here: -In the “Select Partner App” Step we see this as the next step to take but we get the message “No partner apps connected” even though a user with admin permissions from the clients BM already made the integration to Facebook themselves, what can be happening? we already connected and disconnected the integration and updated the permissions but no result, can you help us?

100
CEOfactory
Gamaliel Das
Gamaliel Das
asked in General Q&A
Something Went Wrong with Your card ! (India)

Hi Team , I had been trying to upgrade to pro, for the past two day using 5 different cards already . But every time i try it’s showing , Bank issue , while it’s not ! I checked with my bank as well ! The error that pops out every time This is completely stopping all my automations and backlash for the past two days ! Can anyone help me on it and best if Manychat team can help me out to fix this !

92
Raquel C
Manychat Team Member
M
Mickey_Adkins
posted in General Q&A
📢 Job Title: ManyChat Chatbot Expert for Insurance Licensing Assistant

💼 Job Type: Freelance / One-Time Project (Potential for Ongoing Work) 📍 Remote 💰 Budget: Open to proposals (please provide pricing) 📌 Job Description: I am looking for an experienced ManyChat expert to build a chatbot automation flow that will onboard and guide new hires in my insurance business through the life insurance licensing process. The chatbot will:✅ Send automated messages via Telegram, SMS, and Email ✅ Track new hires' progress in their licensing coursework✅ Send reminders if they haven't logged in for 2+ days ✅ Encourage them to complete the coursework within 10 days ✅ Shift from motivational nudges to accountability reminders as deadlines approach✅ Allow new hires to download onboarding documents at different stages✅ Notify me when someone passes their exam, quits, or becomes inactive ✅ Answer common FAQs about licensing & exams✅ Notify me if a new hire requests to speak with a manager 🔹 Requirements: ✅ Proven experience building chatbot flows in ManyChat ✅ Familiar w

100
M
EddieD
EddieDUp-and-Comer
asked in General Q&A
Message blocks with links not sending

Hey team, looking for some assistance with this one. I have an Instagram bot that has 550,000 contacts in it. All of a sudden the bot has stopped sending links - all flows without links are sending as normal, but any message blocks that contain links are not sending. Has anyone experienced this before? Is there any fix on the ManyChat side or is this more likely to be some sort of Instagram ban?

243
Gustavo Boregio
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