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General Q&A

Any questions you have about using Manychat.

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  • 9,512 Replies
4370 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

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Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

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Raquel C
Manychat Team Member
Clubi
ClubiNew here
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Harry at the Inn
Harry at the InnNew here
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Timo
TimoUp-and-Comer
posted in General Q&A
Instagram DMs not appearing in ManyChat despite correct setup

Hi everyone,I’m having a persistent issue with my Instagram Business account (@timo.kiwi) connected to ManyChat. The IG account is correctly linked to my Facebook Page in Business Manager. I have full admin rights and all permissions are enabled. ManyChat shows the Instagram channel as connected. I have already refreshed permissions multiple times, reconnected the account, and even removed/re-added ManyChat in Facebook Business Integrations. Problem:Incoming Instagram DMs are visible in the Instagram app, but they do not appear in ManyChat.No conversations are syncing, and no automations or keyword triggers are firing.Even after deleting all contacts and tags in ManyChat, new DMs are still not passed through the API.Interestingly: With some new accounts, I was able to see a timer and could reply via ManyChat. With other accounts (e.g. my wife’s), I only see the conversation in the Instagram app, not in ManyChat – and I cannot reply through ManyChat. It looks like messages are n

597
StudioStuurkracht
Illia
IlliaUp-and-Comer
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AnastasiiaAya
AnastasiiaAyaNew here
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talkingweb
talkingwebUp-and-Comer
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grantrothberg
grantrothbergNew here
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Q
questionManyUp-and-Comer
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Samuel Mendes da Silva
Samuel Mendes da SilvaUp-and-Comer
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Karisa
KarisaUp-and-Comer
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Z
ZiadUp-and-Comer
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Instagram DM Automation Not Replying – Steps I’ve Already Tried

Hi everyone,I’m hoping someone here has experienced this before. My Instagram Business account is connected to ManyChat and I can see new contacts appear in my Audience list when they send me a DM — but no automation replies are sent at all.Here’s everything I’ve tried so far: Tested on a new ManyChat account with a simple “send hi” flow — same result. Confirmed Instagram account is Business (not Creator/Personal). Tried with multiple external IG accounts to trigger the flow. Flow is published, trigger is a keyword, and the first step is a simple message. Checked in Live Chat — incoming DMs appear, but automation doesn’t start. Followed ManyChat support’s Instagram Automation Troubleshooting steps: Refreshed Facebook/Instagram permissions. Reset ManyChat permissions in Facebook Business Integrations. Verified messaging settings (“Allow access to messages” is ON). Checked Handover Protocol in Facebook Page settings. No age/country restrictions. Even t

1025
Gustavo Boregio
the.alchem1st
the.alchem1stUp-and-Comer
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AnastasiiaAya
AnastasiiaAyaNew here
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Daniel Zatko
Daniel ZatkoUp-and-Comer
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vitopu
vitopuUp-and-Comer
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godblesskh
godblesskhNew here
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External Request not working in n8n with ManyChat API – 400 Validation Error: “Subscriber does not exist”

Hi everyone 👋I’ve been testing an automation where n8n connects to the ManyChat API using an HTTP Request node to send a message via Facebook Messenger.However, my request keeps failing with the following error:400 - {"status":"error","message":"Validation error","details":{"messages":[{"message":"Subscriber does not exist"}]}}🔧 Setup details: Platform: n8n Cloud Node: HTTP Request Method: POST URL: https://api.manychat.com/fb/sending/sendContent Headers: Authorization: Bearer <my_page_access_token> Content-Type: application/json Body (JSON): {  "subscriber_id": "{{ $('Webhook').item.json.body.contact_id }}",  "data": {    "version": "v2",    "content": {      "type": "messenger",      "messages": [        {          "type": "text",          "text": "Машаа Elite Pool Billiard Club-д урьж байна..."        }      ]    }  }}  ⚠️ What happens:The workflow runs successfully until the HTTP Request node, where I get the 400 Validation error above.I confirmed that th

51
Gustavo Boregio
Amyonlinefreedom
AmyonlinefreedomUp-and-Comer
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gnaik
gnaikNew here
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Russ conrad
Russ conradUp-and-Comer
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Keithw
KeithwNew here
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bekirklc
bekirklcUp-and-Comer
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Ukantor
UkantorNew here
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How to disable AI Assistant from WhatsApp?

Good morning everyone, I need your help. I want to disable the ManyChat AI Assistant, but I don’t want to turn off AI completely because I use it inside my flows as specific instruction blocks.What I do want is to stop the Global AI from replying out of context and confusing customers — it’s ruining my automation by pulling users out of the flow. I only want AI responses when there’s an AI block inside my automation.I’ve also configured it so that after each response, it should show the menu options again, but when the Global AI takes over, it ignores the flow and breaks the sequence, costing me a lot of sales.Could you please tell me how to disable it? I tried turning off the AI package, and while it stopped responding in the wrong way, I also couldn’t update my automations because it seems that package is required for using AI blocks too.I really need your help — I’ve searched everywhere and I can’t figure out what to do.

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Ukantor
Amelia_LL
Amelia_LLUp-and-Comer
asked in General Q&A
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