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General Q&A

Any questions you have about using Manychat.

  • 3,405 Topics
  • 6,977 Replies
3406 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

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Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

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Raquel C
Manychat Team Member
C
coconutbaby
asked in General Q&A
Subscriber ID / Custom field

Hi,my goal is to:Update a status on airtable  Send a whatsapp message to the particular contact (via tag automation)My current idea is to search with phone number in custom field to get the subscriber ID first.However I can’t seem to set user field with the phone number (although contact is already subscribed), it always shows {Invalid Variable}.Any solutions or better idea to get the subscriber ID? 

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C
a.munam71
a.munam71
asked in General Q&A
Facing Problems Related to Custom User Field.

I have added these details in order summary, but during test (1st Image) details are not fetching into it.

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a.munam71
Mr DeaL
Mr DeaLUp-and-Comer
asked in General Q&A
Automatic replies to comments

Hello everyone, I hope you're well.I've set up automatic replies to comments on my Facebook posts, and it works well. However, after a while, I get blocked by Facebook because the comments are coming too quickly over a relatively short period of time.I haven't found a way to space out the replies by setting a waiting time between replies (which can be in blocks).I would really like a solution, please. 🙏🏾

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Mr DeaL
khaled ashraf
khaled ashraf
asked in General Q&A
how to send Whatsapp Message using API

Hello,Currently i’m using an automation tool called N8N i was using with twilio to send whatsapp messages to our customers, but after checking out manychat and we found it more promising for social channels, we started to migrate into here, so currently when we get a new customer i start create a new subscriber, but i want to be able to send him a message on whatsapp via API, as i want to send him his credentials and some messages on whatsappis there a direct api using message templates? also does it have a variable injection for the template?

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khaled ashraf
cata_rendon
cata_rendonMessage Musketeer
asked in General Q&A
Talk to Sales, Upgrade to Premium

Hello, I need to upgrade to the Premium plan as I require an account that includes 40 live chat agents. I've reached out to support and through the ManyChat pricing page to contact the sales team, but I haven't received a response. Is there anyone in this community from the sales department who can assist me?

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TAU Research Team
Seamany1
Seamany1
asked in General Q&A
Partner apps not available as option during ad creation

Hello I am selecting an engagement campaign with the ad set conversion location as “Messaging Apps”. “Partner Apps” does not show up at the ad level as a destination option:     I can verify the ad account matches the connected Manychat facebook page’s ad account I have a live/published automation ready to goWhat more needs to be done to allow “partner apps” to be shown?

724
Akhyar Rashid
Aprende en Familia
Aprende en FamiliaUp-and-Comer
asked in General Q&A
Tarjeta de Pago

Ayuda Necesito eliminar mi cuenta de Pago osea mi tarjeta, quien me puede ayudar

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Aprende en Familia
paolafajardo
paolafajardo
asked in General Q&A
smart delay doesn't works properly to capture all messages

hi everybody, i’m trying to capture all messages with smart delay to give my IA all the context (this is ‘cause too much people write in many messages), so in the image below im trying to solve this with smart delay, but smart delay just save the first 2 messages if i write more than that the CUF “msg_parcial” not change  if anybody have a suggestion i apreciate that, thnks for ur messages

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paolafajardo
Glik
Glik
asked in General Q&A
link doesn't work in the second message to the user

Hi there, I tested two different posts and used different links on both posts. Another user not me, commented on the post and in both cases the second message( the second DM button) didn't work so the external link -the video or PDF- I wanted to refer them to, wasn't working. What should I do?Thanks

40
Glik
sajithmohan
sajithmohanUp-and-Comer
asked in General Q&A
ManyChat Flows for WooCommerce Store

Hi ManyChat folks,I got a new client who is selling gym equipments via WooCommerce (WordPress) platform, and I wanted to build automation flows for them. Please let me know the best way to connect the WooCommerce store to ManyChat for creating the flows. Does anyone create ManyChat bots/ flows for eCommerce store powered by WooCommerce already? Looking forward to the suggestions,Sajith

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sajithmohan
nadyakolt
nadyakolt
asked in General Q&A
How to cancel subscription for account I don't have the access anymore?

Hello!I had  manychat set up for my client. Client closed the business 6  months ago. I emailed you asking to cancel the subscription but nobody answered. I can not cancel it in manychat because I don’t have access anymore. But you keep charging me every month. I didn’t find any other way to contact you. Email you don’t answer, support phone number doesn’t exist.Please help!!!!!

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rogerioaraujo
derendum1
derendum1
posted in General Q&A
My EP

Hi my name is Dana Ruemmler I just recently release my first ep in spotify and youtube  and o would appreciate  if you guys will subscribed  and like my channel it will help a lot  ty so much https://distrokid.com/hyperfollow/danaruemmler/first-try

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derendum1
Maria77777
Maria77777
asked in General Q&A
Broadcast

Would announcing an upcoming giveaway, no purchase necessary be considered promotional? 

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Gustavo Boregio
MaxiKeller
MaxiKeller
asked in General Q&A
Run AI Chatbot when someone write message during automation flow.

Hey ManyChat community,I’ve set up an automation that asks a few questions when a new contact is created, using WhatsApp messages with reply buttons.I’m wondering, would it be possible to activate a chatbot when someone sends a message or asks a question, instead of relying on the predefined reply buttons in the WhatsApp messages?Thanks in advance for your help!

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rogerioaraujo
Dogsandfoods
Dogsandfoods
asked in General Q&A
No messages sent

I recently created a free account and set up an automated reply for a specific Instagram post.The trigger is correctly defined, and as far as I can see, the connections to both Facebook and Instagram are active. The automation is published and marked as live.However, ManyChat does not send any automated replies when a comment is made. I do receive the Instagram comment itself, but no reply is sent from ManyChat.Could you please help me? I’m not sure what else to check or adjust.Thank you so much in advance for your support! I allready lost two days trying … no results ...Warm regards,

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rogerioaraujo
leochen
leochen
asked in General Q&A
QR CODE IS NOT WORKING

HIQR CODE IS NOT WORKING, BUT Ref URL IS WORKING , ANY ONE KNOW HOW TO SOLVE THIS ?

312
rogerioaraujo
pynchon
pynchonChat Surfer
asked in General Q&A
Does Manychat/Meta charge for WhatsApp messages that didn't get sent?

Hello! If I send a WhatsApp message to a contact that appeared to have a valid phone number, but that turns out to not be true, is the message I sent charged as usual? A few of my contacts had invalid phone numbers (that passed as valid), but the message wasn’t sent or didn’t have arrive to their phones, so I’m wondering if I’m paying regardless.Thank you!

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rogerioaraujo
Jennifer_chatbot
Jennifer_chatbotUp-and-Comer
asked in General Q&A
Voiceflow Integration - Not working as it should with template and throwing errors

I am using the voiceflow to manychat connection template by Omnifusion (linked below) however I’m experiencing a bug somewhere in the pre-made template and I can’t for the life of me figure out where it is or how to solve it. I think I’ve pinpointed it to one area of code, however when I’ve validated the code it appears to be fine. Has anyone experienced similar errors? Or do you have experience with this template/connection and can offer assistance? Many thanks!https://app.manychat.com/flowPlayerPage?share_hash=740143_98c18452de32fe8330e8ae8038d61053bf49369f 

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rogerioaraujo
M
Mam_na_to_pomyslUp-and-Comer
asked in General Q&A
Instagram DM List

Hey, I can't find the option to send messages to people on Instagram outside the 24-hour window. I would like to create DM lists for Instagram, but I don't have that option. Even though I create actions to set up opt-in for Instagram, it still doesn't work. Is there any other way to do this?

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Gustavo Boregio
mikef
mikef
asked in General Q&A
Confirming email

Hi, I’m just getting back into ManyChat and started building out an automation. There used to be a feature where the bot would auto-populate a person’s email, and it would say something like this “confirm your email below by tapping it, otherwise you can enter a different email.” ManyChat would automatically pull the user’s email address from their account and insert it into the message so the person could tap to confirm it, but I don’t see that any more. Is that feature no longer available? Or am I just missing it? Thanks! 

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Gustavo Boregio
turgunbek
turgunbekUp-and-Comer
asked in General Q&A
comment

hi. I had autodicked on all the comments. Sometimes it doesn't work. Did not write to DM even when it worked. why is that happening?

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turgunbek
PaulaV
PaulaVUp-and-Comer
asked in General Q&A
External Request

Hi everyone!I'm currently using the ManyChat PRO trial. I've been trying to set up an automation using an External Request (Webhook) to connect with OpenAI via Make.com, but the option "External Request" is not showing up in my Actions list.I've already tried: Using Flow Builder (visual editor). Clicking "+" button to add a new Action block separately. Checking the ManyChat App marketplace to install the External Request (but I don't see this option). Has anyone faced this issue or knows why this might be happening? Is it a known bug, or am I missing something to activate the External Request feature?Any help would be greatly appreciated—thank you!

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juliandev
Vit
Vit
asked in General Q&A
Automation does not start when clicking the Start button in Telegram.

Hello. When a user subscribes to the bot in Telegram for the first time, they click the Start button, and the Telegram Welcome Message automation — which also contains a flow trigger — is supposed to launch. However, after clicking the Start button, nothing happens, and the user has to click Restart for the Telegram Welcome Message automation to start. What could be the reason for this incorrect behavior? 

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Vit
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