General Q&A

I can see that in the Manychat live chat it is able to see the full DM conversations on my IG account which includes the reels that another user directly shared to me.  However, i cant figure out how to trigger an automation when this happens, it only works if someone sends a message with text to my IG account but it doesn’t trigger if they share a reel.  Is this feature possible with Manychat?  

Hello,I am pretty new and have around 3500 contacts now and it's only connected to my Instagram….but a lot of them are subscribed ‘unknown contacts’. What is the difference with known contacts? Is that spam? I am wondering also how a contact can be ‘unknown’ as the only way to get onto my Manychat contact list is through commenting on my reels or my stories.Hopefully someone can help me with shedding some light on this 🙏 Thank you so much in advance, Kate

Hi there. All of my automations stopped working today. I have refreshed my permissions several times. I received zero warnings from Instagram / ManyChat. I have been trying to reach someone and am coming up empty. Does anyone know what I can do? Everything was working until 1130AM EST and then suddenly just stopped.  TIA!

Hi, I have an old automation that I already deleted, but it’s still sending a message to new inquiries. Need help!

Below I have dropped a photo. As you can see tis sent 75 times with only a 2.7% delivery rate? What could cause this? This is setup from a Facebook ad 

 Hi everyone,I’m looking for a bit of support inside ManyChat.I’ve already set up an automation where someone DMs me a specific keyword and it triggers my paid guide flow. That part works perfectly.What I now need help with is this:I want people to be able to comment the same keyword on my posts, reels, and reply to my stories — and have that send them into the exact same automation flow.I understand that comment triggers need to be set up separately and can’t live inside the same automation as the DM keyword trigger. I’m just unsure of the cleanest way to structure this so everything feeds into the same system without duplicating flows or breaking anything.It’s likely just one or two structural changes, but I’d prefer someone experienced to either consult or set it up properly for me.If you specialise in ManyChat systems or Instagram automation builds, please comment or DM me. Happy to pay for quick support if you can solve th

I just went live with this new feature, and I feel something isn’t right.  As you can see, there are 376 executions but only 20 sends.   Can someone explain this to me?

Hola ME estoy volviendo loco! no se como conectar inatgram bien para poder envair mensajes de bienvenida a los nuevos seguidores y toda la info que encuentro yo creo qeu es antigua! teneiendo en cuenta que no tengo mucha idea!  porfavor alguien me podria ayudar! incluso si pudieran ayduar a instalarlo. Edu  

I’m currently trying to integrate ManyChat with our Meta account, but it’s showing that the account has already been linked. Unfortunately, we can’t locate which email address it was originally connected to.How can I remove the linked email some how without having access to it and regain access?

Hi everyone,I’m facing an issue connecting my Instagram account to ManyChat and I’m hoping someone here has dealt with this before.My Instagram was previously connected to a ManyChat workspace (codewith-imraan). Now the Instagram channel is no longer visible inside that ManyChat account, so I can’t manually remove or disconnect it.However, when I try to connect the same Instagram account to a new ManyChat account, it shows errors like: Already connected Request sent Instagram channel not active I have already removed ManyChat from Instagram → Apps & Websites settings.It looks like the Instagram account is still locked to the old workspace on the backend.Has anyone experienced this?How did you get it released or unlinked?I’ve already submitted a support ticket, but I wanted to check if there’s anything else I can try in the meantime.

I am using a template provided by Manychat to respond to comments and send private messages.It works for the first two and then stops working. I have tried to respond manually to comments on Instagram Reels and an error occurs.I have tried with permissions, the professional account, and the main methods they recommend, but none of them work.   I tried duplicating it and creating a new one. It works at first, but after the third or fourth comment, it stops working.Does anyone know how I can fix this error? Thanks a lot, my reel is published for two days i need urgent help! 

I’ve logged into my new account, but I’m facing a persistent issue. I’ve tried connecting my accounts multiple times—honestly, it feels like a hundred tries by now—but each time, the process just completes and then everything disappears. I’m unable to log in properly or access anything within the app.I’m not sure what’s going wrong here, but it’s blocking me from moving forward. Could you please help me get this sorted as soon as possible?Thanks in advance! 

Currently for the CAPI to work properly, we need to ad CTWA trigger for every single ad we use on our campaigns. This is simply not sustaible at scale, what happen when we use dozens of ads per campaign, adding more variations and angles every day or week.I’ve seen in other competitors that this is not the case, CAPI works just fine with leads coming from ads. Having no need to add a CTWA trigger to get workflow working as expected.Please, we need ASAP. It’s vital in the new age of Meta Ads.

Por favor, ajudeEstou com dificuldades para conectar o Manychat à minha conta do Instagram. Acho que devo ter feito algo errado, pois agora, sempre que clico na minha conta para adicioná-la ao Manychat, aparece a seguinte mensagem: "Sua solicitação foi enviada. Peça ao proprietário da conta do Manychat com esta página para aprovar sua solicitação".O problema é que não aparece nenhum campo para aprovação no ManyChat. Já criei, excluí e criei uma conta no ManyChat novamente, mas o problema persiste. Não tenho problemas com a página do Facebook, apenas com o Instagram.Por favor, ajude

 Hello ManyChat Support Team,My TikTok account @dr_raed_clinic is currently linked to a ManyChat account that has been deleted, and I no longer have access to that ManyChat workspace.Because of this, I am unable to connect my TikTok account to my new ManyChat account.I kindly request your assistance to manually disconnect / unlink the TikTok account @dr_raed_clinic from the old, deleted ManyChat account so I can reconnect it properly.This is my official business TikTok account, and I am happy to verify ownership or provide any additional information you require (screenshots, email, TikTok ID, etc.).

Hola amigos.No puedo ver los mensajes automaticos desde whatsaa que envia el sistema de many chat. Desde mi dispositivo me aparece como ËSPERANDO MENSAJE, ESTO PUEDE TOMAR TIEMPO. Esto me sucede desde mi dispositivo con los mensajes automaticos que envia many chat, sin embargo si yo intervengo  en forma manual, esos mensajes quedan con normalidad.Por otro lado, al cliente le llegan e interactua con normalidad con los mensajes, hasta incluso lo he probado con otro dispositivo para comprobarlo, el cliente puede leer los mensajes normal.Si alguno tiene idea de la  solucion se lo agradeceria porfavor.

Hi, it always shows like this.can’t broadcast a message even though this page is connected on my fb account. 

Hi everyone,I’m on the 14‑day Trial in my current workspace, but I’ve already entered my payment details and need full Pro features (especially the Broadcasting tab) immediately. Right now the sidebar still shows “TRIAL”, and Broadcasting isn’t available. The Billing page displays my card on file with a charge scheduled for the day the trial ends.Is there a way to skip/terminate the trial period and switch to the paid Pro subscription now, or must I wait until the trial expires automatically? If the only option is to contact Support, what’s the quickest path (info to provide, form link, etc.) to get them to flip the workspace from Trial to Pro?Thanks in advance for any tips!

Hey everyone!I’m trying to connect my Instagram account to Manychat, but it’s not working — the system just won’t let me finish the setup.Has anyone experienced this before?What could be the reason? I’ve already checked that: My Instagram is a Business Account It’s connected to a Facebook Page I’m an admin on that Page Still stuck! Would really appreciate any tips or steps I might be missing 🙏Thanks in advance!  

I’m experiencing an issue with ManyChat’s automated follow-up flow.After editing the message content, the flow no longer sends messages according to the scheduled time and displays a “Time Setting Error.”No time-related settings were modified during this update. The automation was functioning correctly prior to the content changes.Since updating the content, the system consistently triggers a time setting error.Could you please advise which configuration or component might be causing this issue?

Hi everyone,I’m setting up an Instagram comment-to-DM automation in ManyChat and want it to trigger only when someone comments exactly “Thanks”.From what I can see, the IG comment trigger only supports keyword inclusion, not an exact match — meaning it also triggers when there’s additional text before or after “Thanks”.Is there any workaround (filters, regex, conditions, tags, etc.), or is exact-match triggering simply not supported for Instagram comments at the moment?Appreciate any confirmation or best-practice insights!

Since about 1 hour messages via API no longer send with existing parameters. Nothing was changed and suddenly it’s breaking.We are not using message tags and the type is Instagram, not Facebook. Something must be broken here on ManyChat’s side.Please let us know how to fix this asap. Thank you!

Hi everyone! I’m using ManyChat to reply to comments and send information about the promo I’m currently promoting. However, I’d like to know how I can create another automation only if the user doesn’t reply to my message. I’ve read all about the 24-hour window, but I can’t find the condition for “not answered” in ManyChat. If anyone can help, I’d really appreciate it!