General Q&A

I set up automations and added them to a sequence once they finished the automation.Why do the automations say "stopped" if i never stopped them. I also don't see the option to turn them back on.

Hi, I need to upgrade from the free trial to my Pro as I’m losing valid leads - i’ve reached my free trial limit - which is great - but my instagram account has now stopped sending out message to new followers etc and I had over 100 over night and they didn’t receive a thing :( please let me know how to do this. thanks

Hi everyone,After connecting ManyChat to my Meta account, I suddenly lost access to some of my ad accounts and business assets in Meta Business Suite. My roles and permissions seem to have changed or disappeared without me doing anything manually.Has anyone experienced a similar issue before?Do you know what might cause this or how it can be fixed?Any advice or shared experience would be really appreciated.

Hi there,I have a question about the Messenger Platform updates.Meta is rolling out Utility Message Templates for Messenger (similar to WhatsApp templates), and this feature is already available in Vietnam (my region) as a Beta.Currently, ManyChat only supports the old Message Tags (Confirmed Event, Post Purchase...). Do you have an ETA on when ManyChat will support Utility Templates and the new Marketing Messages native integration for Messenger?I need this information to plan for the upcoming Meta policy changes in 2026. Thanks!

Meta are moving to a new version of recurring noticications, starting in Jan 2026, called ‘Marketing Messages’. For all pages established prior to September, you can continue to use the recurrent noticiation functionaility as normal for the time being, but for new accounts you cannot. On my new facebook page/manychat subscription, i can still send the recurring noticiation opt in request, and people can opt in as they could before, i just cannot send recurring noticiation messages.  Does anyone know whether the new ‘marketing messages’ will use the same opt ins as the current recurring noticiations use? or will it be a seperate integration all together? I dont know whether i should continue to get opt ins from users so i can contact them in January if the integration is similar… or if its not worth doing this if the opt in process/api will be different/not transferrable. If anyone, or manychat, have some clarity on this it would be greatly a

Hola a todos! En estos últimos días, Manychat no me deja activar las automatizaciones cuando en el mensaje se envía "dentro de las 24h", sino que aparece una nueva opción de "respuesta prohibida" y solo con ella me deja activarla.Alguien sabe que es esta nueva opción y porque no me deja ya activar la automatización dentro de la ventana de 24h?Gracias

Hi! I have several automations set to send info if someone comments with the word “plan” or “plans” but it’s sending people who comment “plant”. How do I fix that?

Hi everyone,I’m facing an issue while trying to connect my WhatsApp Business Account to ManyChat.Each time I try to complete the setup, I get this error message:“You can't complete the setup process because your business doesn't meet WhatsApp's policy requirements…” (screenshot attached).My WhatsApp Business Account is already linked to my verified Meta Business Manager, so I’m not sure why this error keeps appearing.Has anyone faced this issue before?Do you know what steps I can take to fix it or what could be causing the policy rejection?Any help or guidance would be greatly appreciated. Thanks!

Will keyword automations work the same if a customer comments the keyword from a paid ad or does it have to be an organic post or story?

Olá, estou tentando ativar pro plano free trial só que tá dando erro, tentei com vários cartões e mesmo assim da esse erro, estou precisando de ajuda urgentemente. 

Hi,I just set up an automation after someone comments a word on any of my posts. However, when I test the link, it says “there was a problem loading this website”. I’ve tried it with a couple of different links and a couple of different triggers.I noticed that when I’ve commented on other people’s posts and get sent a link, there have been a few with the same error message.Has anyone figured out how to troubleshoot this?Thanks.

I’m experiencing an issue with a comment-to-DM automation on Instagram.I posted a Reel that went viral. Once it started getting traction, I activated a ManyChat automation so that anyone who commented a specific keyword would receive a DM with a link to a free class (lead generation).The problem is that out of approximately 1,000 comments, ManyChat shows that the automation was triggered for only around 150 users. From what I can verify manually, the remaining commenters did not receive any message at all.This means I’m losing a significant number of potential leads, even though: The automation is active The Reel is correctly selected in ManyChat The trigger is set to comments containing a keyword The link being sent is not promotional (it’s a free class I noticed this issue happens mainly on Instagram (not Fac

I just noticed that the Reply button on WhatsApp Message Template does not trigger the keyword reply. So how do I ensure the trigger the correct workflow after the broadcast?  

I made the mistake of linking a gmail account to my Manychat account access! And now I want to remove it so I can link the correct gmail! Can anyone guide me on how I managed to perform this procedure?

Hi All!set up an automation so that when someone comments a specific trigger word on my reel, they automatically receive an initial DM. That part works perfectly.However, I’m having issues with the second step in the flow. When someone selects “Send me the link,” the system doesn’t send anything. I’ve noticed that I have to manually click “Send me the link” in our DMs for it to sometimes trigger the message.I also realized my Instagram inbox is separated into Primary, Requests, and General, and this issue seems to happen with the DMs that land in my General inbox.Has anyone experienced this or know what might be causing it? Any help would be greatly appreciated!

Hello Guys ,Did anyone find a way to track how many leads we get per week/day/ month for an info business 

My instagram automation is not working in android phones, and I don't know what I can do to solve this. I know that Instagram web hook is not working well, but if someone know what to do to solve this, issue will be thankful! Button is not appearing for some reason Other button is creating (with an random text) In the workflow, starts a part, like in an random time even if this part of the flow was gone People dont receive my message, appears like a clear message 

Hey everyone 👋I’ve been trying to connect my Instagram account @ghadaodehcoach to ManyChat for weeks and keep getting the “Request Sent” message (screenshot attached).Here’s what I’ve already done:✅ Verified that my Instagram and Facebook Page are both under the same Meta Business Manager (Ghada Odeh | Health & Wellness Coach)✅ I have full admin access to both✅ Removed and re-added ManyChat under Facebook Business Integrations✅ Tried reconnecting through “Connect with Meta Business Suite”✅ Logged in with the correct Facebook profile (the one that owns the Page + Business Manager)Everything looks perfect in Meta, but ManyChat still says “Request Sent” and won’t connect.From what I’ve read, this usually means ManyChat still has a “ghost” link to my Instagram business ID in an old workspace. Could someone from the team please help man

This is honestly the most disappointing thing about ManyChat. I specifically purchased it to be able to manage chats better, and realizing this limitation is really frustrating. I know other platforms like Crisp offer this feature, but they charge around $299, and ManyChat is already around $99 just to access labels.But only five labels? Come on… we have so many leads we need to organize, and five labels just isn’t realistic. It really doesn’t feel serious for a platform at this level….Please add more,.  

I’m running a WhatsApp automation with ManyChat + n8n. Everything works fine when the client sends a message — it goes to n8n, automation replies, no problem.The issue:When I, as the human agent, reply manually to the client in the chat from my Phone Whatsapp, ManyChat still sends the client’s last message again through the webhook to n8n.Im looking for a way to block all the automatization (for a X time) once I send a message from my phone or Whatsapp Web 

I keep getting a [400] Channel is disabled for the Send message Manychat node. Help please! I have checked all the other posts and could not get an answer to this.I have whatsapp funds I am on the Pro plan I know whatsapp account works because I tested it in the Live Chat with my own Whatsapp account Subscriber node works because I see the contact is createdMake.com flow and where it get stuck at Here is what the node looks like:  

I need to figure out how to deactivate auto-replies within Instagram for verified accounts. I feel like it makes people not want to reach back out to me.