Recently active topics

Hi!I’m getting this error when trying to access or edit our “Oi” automation for new followers on Instagram inside ManyChat.This flow is responsible for sending the initial greeting message and guiding users through our welcome path, so it's important for our team to update it.I already checked all user permissions on Meta Business Suite and followed the steps from the official help article, but nothing changed.Our admin has full access to the Instagram account and can normally edit links, settings, and other assets on Meta, but still can’t access this specific automation inside ManyChat.Could you help me understand what may be causing this issue and how to fix it?Thank you! 

Hi everyone,I’m hoping someone here has experienced this before. My Instagram Business account is connected to ManyChat and I can see new contacts appear in my Audience list when they send me a DM — but no automation replies are sent at all.Here’s everything I’ve tried so far: Tested on a new ManyChat account with a simple “send hi” flow — same result. Confirmed Instagram account is Business (not Creator/Personal). Tried with multiple external IG accounts to trigger the flow. Flow is published, trigger is a keyword, and the first step is a simple message. Checked in Live Chat — incoming DMs appear, but automation doesn’t start. Followed ManyChat support’s Instagram Automation Troubleshooting steps: Refreshed Facebook/Instagram permissions. Reset ManyChat permissions in Facebook Business Integrations. Verified messaging settings (“Allow access to messages” is ON). Checked Handover Protocol in Facebook Page settings. No age/country restrictions. Even t

Hey! I am setting up a new follower DM automation and I am asking a each new follower a question. They then click on a button to answer the question and then are supposed to be sent a reel. But I can only figure out how to send the reel where it opens a browser inside the Instagram app. It doesn’t just take them straight to the reel. See screenshots for context. Is there a better way to do this?  I am just adding the URL of the reel to the bottom action. But this opens it in Instagram as if you’re opening an external link. Any tips?  

I am experiencing an issue with the integration between ManyChat and Instagram. Whenever my customers respond to automatic messages sent through ManyChat, their responses go to the "General" inbox on Instagram instead of the "Primary" inbox. This is causing me to miss important interactions since I don't see these messages right away.I have tried adjusting settings in both ManyChat and Instagram, but I haven't been able to find a solution. I would appreciate any help on how to make sure that the automated messages from ManyChat are directed to the "Primary" inbox instead of "General." Please help me 😭

Hi, I am a pro account holder with you, and I need assistance with running an email campaign in ManyChat to inform my clients about my Black Friday discounts. Currently, I can only access Instagram features, which is preventing me from sending the campaign. I feel forced to rely on low-quality, free servers for this, and it's not ideal. Additionally, I have set up a feature to collect my customer's email addresses through Instagram chat and have gathered about 4,000 contacts (subscriptions) in ManyChat. Unfortunately, Many Chat software only displays phone numbers or Facebook IDs, which do not meet my needs, as I require the email addresses. I urgently need your help with the following: 1. Enable my Pro account to send an email campaign to all of my 4,000 contacts (and more in the future). 2. Retrieve the email addresses I collected through ManyChat automations as soon as possible.  Thank you!

Hola comunidad soy de Perú👋Estoy teniendo un problema con mi cuenta de Meta Business Suite: aparece una línea de crédito asignada por ManyChat (ID del negocio: 711214052401794) que muestra el estado “Acceso eliminado”, pero sigue activa y me impide integrarme con otro proveedor.Ya contacté con el soporte de Meta, pero me informaron que solo ManyChat puede solicitar la eliminación de esta línea de crédito.Adjunto una captura de pantalla donde se ve el mensaje en la sección Facturación y pagos > Líneas de crédito.¿Alguien de la comunidad o del equipo de ManyChat ha pasado por lo mismo o sabe cómo solicitar la revocación o eliminación definitiva de esta línea de crédito desde el soporte oficial?¡Gracias de antemano por cualquier orientación! 🙏

Hi everyone I’m trying to connect my WhatsApp Channel in Manychat.I go through the setup, but when I reach the final step I get this error message:“Something went wrong. Please try again or contact support.”I attached a screenshot of the error screen.A few details: I’m currently on the Free plan, so I don’t have access to direct support (only the AI bot, which didn’t solve it). I’m following the standard WhatsApp setup wizard from Manychat. The error appears right after I try to connect the number. Has anyone faced this issue before or knows what could be causing it?Any help or workaround would be really appreciated  Thank you!

Boa tarde pessoal, estou com problema no envio de broadcast para DM List, sempre enviei normal para quem se cadastrou.Depois que atualizei as permissões do Instagram para aparecer o gatilho de quem seguiu o perfil, o broadcast parou de ser enviado, simplesmente fica iniciando eternamente até que uma hora para e termina, sem ter feito nenhum envio, como aparece na foto abaixo. alguém sabe qual o problema? e como faço para resolver? 

Hi, I have been having issues with Manychat ever since I opened my account and have never used it. I tried to set up the auto dm for new followers but I keep getting a refresh permissions pop up. I have been through all the steps to  refresh these and keep getting the message to say they have been refreshed successfully but when i try to set up the automation, the pop up comes back. I have chatted with the support bot twice and submitted a ticket that hasn’t been actioned yet. I seem to have mixed API according to the bot and have worked through all these steps. My personal fb is connected, my business fb is connected as well as my IG account.  Does anyone have any advice or suggestions because it is driving me nuts.   This is the pop up I keep getting.  Thanks   

HI all, thank you for the quick response.I need your help with the following.All flows begin with triggers is what I noticed.So If flow 1 has triggers but flow 2 doesn’t.Will flow 2 still start when Flow 1 initiates it (with the Start automation feature) ?

Hello! I'm trying to set up a reminder for our upcoming automation where people can sign up for our ticket drop by sending their email in the DMs. One hour before we release the tickets, we’d like to send them a reminder through DM – but this would exceed the 24-hour time limit rule.I’ve tried talking to the AI bot for help, and I get the impression there might be an exception to this rule. However, whenever I ask for step-by-step guidance, it just sends me in circles.Anyone who know the answer to this?Thank you.– Sofie

Hi everyone,I’ve built an Instagram DM chatbot using ManyChat + n8n, and I’m facing an inconsistent delivery issue.The flow works sometimes, but for other messages, ManyChat does not send the response back to Instagram, and I can’t identify any pattern. The behaviour is completely random: No specific keywords trigger failure No pattern in message length or content No errors in ManyChat logs No errors in n8n logs n8n generates the response successfully every single time Only ManyChat fails to send it back intermittently It’s not intentional automation filtering, simply a random fail/pass pattern with the same flow.I’ll attach the details and logs for reference.Setup:Using N8N with Groq LLM to power an Instagram DM chatbot via ManyChat Workflow: Instagram DM → ManyChat (External Request) → N8N → ManyChat (Send Message) → Instagram This manyChat flow doesn’t have a keyword or intention recognition; it directly forwards all messages to N8N, which was the main goal to forward all

Subject: HTTP Request - Variables showing as "undefined" & Test Contact not foundHi Manychat Community,I'm setting up an HTTP Request action to send data to my n8n automation via webhook, but I'm running into two issues:Issue 1: Variables are "undefined" When I add variables (Contact Id, Last Text Input, Full Contact Data) to the Request Body, the Preview shows "Invalid JSON - Variables are not defined". I've tried using the blue variable buttons (not typing them manually), but they still appear as undefined.Current Request Body setup:json{ "user_id": "[Contact Id]", "message": "[Full Contact Data]", "text": "[Last Text Input]"}Issue 2: Cannot select test contact In the "Contact for testing" field, I type "monschke495" (which definitely exists in my Contacts - see attached screenshot), but it shows "No Items Found". The contact is subscribed and active in my contact list.What I've tried:Using the "+ Add Full Contact Data" option Using "{+} Add a Field" to insert variables indivi

 Hello when i try to to connect my whatsapp i receive this message “Something went wrong. Please try again or contact support.” 

I'm trying to connect this new automation on Instagram, but it's not working.A window pops up saying “Update your Instagram permissions to say hi to new followers.” When I click on the “Update Permissions” button, the business.facebook.com login page opens. I can't log in through Instagram; it kicks me out and says “You cannot log in to Instagram using this account.” Logging in via Facebook simply redirects me to the page I was on before.Please advise how I can grant permission and connect this automation.PS: This is a Meta company page, and I am the manager. All other Manychat features work without any problems. 

Hi, I use software for the reels I upload to Instagram. In the last reels Instagram identified me as a robot and gave me a week's penalty without being able to respond to the messages I receive / write messages in my chatHow do I avoid this? I'm sure using the MANTCHAT software caused me to receive the penalty. If I have a large amount of messages on a video how can I respond without Instagram thinking I'm a robot

Is there a way to watch the past ManyChat webinars, or are they only available live?

Hello!This sounds silly, but I can’t get connected to ManyChat.For almost a year now, I keep trying to play with the connection, and it says I have an account and it’s connected to my IG, however it says ‘Virtual Assistant already connected to Virtual Assistant.Switch Instagram to continue with another account or request access from the owner of Virtual Assistant.’….except I am the owner.I have spent a significant amount of time searching for somewhere i have to approve this, and including in Meta, and cannot find anything.I really want to be using ManyChat, but I truly can’t figure out how to work around this issue.Please help.

Hello,automatic DMs work for me for a bit and now they are now working at all. Please help!!! I also have to sign in each time and reconnect to FB and it’s a process. Is this part of the issue? Someone please help me. Thank you! Gabby

I am making a multi flow chatbot, how do i make it so a flow can be triggered by another flow? for example:If Flow 1 ends with: start Flow 2 automation In flow 2, which first step should i put so its triggered when a action is Flow 2 automation?

Just wasted an hour setting this up, not working and zero support.  Any ideas on what I can do to make the automation work?  I’ve refreshed, its showing live and its not doing what its supposed to do.

Hi,I'm having trouble creating a WhatsApp message template for verification. The issue I'm facing is that when selecting the category, I only see "Marketing Lite," "Marketing," and "Utility," but no "Authentication".My message is a one-time passcode, has been rejected by all categories offered by ManyChat. Therefore, it clearly fits into the Authentication category according to the documentation from Meta.BTW, I was able to create the template on the Meta Business platform, but it does not appear in ManyChat Templates folder.- Am I the only user in ManyChat that need this?- Has anyone found a workaround for this limitation?- Does this mean I will need a separate platforms and get new number just for sending OTP messages?Thanks.