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Estoy intentando programar mis automatizaciones para WhatsApp, sin embargo no contesta de forma automática y en el chat en vivo tampoco me deja mandar mensajes.. Tengo saldo en la cuenta y mi perfil ya esta verificado. ¿Algun consejo?

Does anyone know if Manychat works for close friends posts? I’m just trying to test out whether or not manychat will work using an external redirect link and don’t want to post this publicly. Thank you!

 I need help connecting my Facebook Page  to my Manychat account.Here is the issue:My Manychat profile i I already successfully connected/authenticated my Facebook profile with Manychat. When I select Facebook Messenger → Add New Account, Manychat says:“We haven't found Facebook Pages managed by you.” However, when I check Facebook, clearly appears under Pages I manage using the same Facebook profile,  I also selected “I can't see the Page I want”, but the Page still does not appear in Manychat. I have previously used Manychat's free trial, so I would also like to confirm whether my previous trial/account status is affecting the connection. I do not want to create a new Facebook Page. I want to connect my existing  Page. Please help me determine why the Page is not being detected by Manychat and what needs to be done to connect it.Thank you.

I’m trying a Make scenario that’s supposed to check if a contact exists, and if not - create it.It created it just find the first time, then I changed something and wanted to check again, so I deleted the contact.The problem is that now Make still finds the contact, with status “deleted”, so it won’t create a new one, but also won’t let me send anything to the contact, because of its status. I can’t change the status, because the contact doesn't show up in my “Contacts” tab.Is there a way to actually delete a contact completely, or at least restore a deleted contact?

Hola, necesito ayuda para conectar mi cuenta profesional de Instagram a ManyChat.Cuando intento conectarla, ManyChat reconoce que anteriormente mi cuenta estuvo vinculada. He intentado conectarla directamente con Instagram y también a través de Meta Business Suite iniciando sesión con Facebook.Durante el proceso, Meta me permite seleccionar mi página de Facebook y mi negocio y otorgar los permisos a ManyChat. Sin embargo, al terminar el proceso regreso a ManyChat y continúa apareciendo el mensaje “No tienes un canal”, por lo que mi cuenta de Instagram no queda conectada.Ya he intentado el proceso varias veces y siempre ocurre lo mismo.¿Podrían indicarme qué debo revisar o qué permiso/configuración debo corregir para conectar correctamente mi cuenta de Instagram a ManyChat?Gracias por su ayuda.

Hey everyone!I’m having an issue trying to upgrade a client's ManyChat account to Pro. I keep getting the error 'You have insufficient rights to manage page billing. Please reach out to one of the page administrators.' I am logged in as the owner/admin with full access, but the platform won't let me proceed.Same happens if I am logged in as myself, with Admin rights.Because the account is currently on the Free plan, I can't reach human support to resolve it. Has anyone dealt with this error and found a fix?Thanks*Never had a business making it so hard to give them my money lol 

Hola! algunas plantillas sí se envían y otras no (hice la prueba enviándolas a mi propio whatsapp personal) es muy frustrante ya que son plantillas que requiero para programar una secuencia eficiente de seguimientos. en el chat en vivo aparece que se envió pero no llegan al contacto ¿Alguien sabe como resolverlo? ayuda por favooooor 

Hola comunidad soy de Perú👋Estoy teniendo un problema con mi cuenta de Meta Business Suite: aparece una línea de crédito asignada por ManyChat (ID del negocio: 711214052401794) que muestra el estado “Acceso eliminado”, pero sigue activa y me impide integrarme con otro proveedor.Ya contacté con el soporte de Meta, pero me informaron que solo ManyChat puede solicitar la eliminación de esta línea de crédito.Adjunto una captura de pantalla donde se ve el mensaje en la sección Facturación y pagos > Líneas de crédito.¿Alguien de la comunidad o del equipo de ManyChat ha pasado por lo mismo o sabe cómo solicitar la revocación o eliminación definitiva de esta línea de crédito desde el soporte oficial?¡Gracias de antemano por cualquier orientación! 🙏

Hi everyone, I’m trying to troubleshoot an issue with ManyChat Default Reply and I’m hoping someone here has experienced something similar.I created a simple Default Reply automation that should respond whenever someone sends a DM that doesn’t match any of my other specific automations.The problem started after I previously connected ManyChat AI and added the client’s Knowledge Base. It seems like the AI is still somehow interfering with the Default Reply, even though I’ve already removed everything related to it.I’ve already tried: Turning off ManyChat AI Deleting the Knowledge Base Removing the AI instructions/prompts Deactivating the AI-related setup But the issue is still happening. The Default Reply isn’t behaving consistently, and it seems like something is still intercepting or processing the incoming messages before the Default Reply can respond properly.What I’m trying to figure out is:Is there another location in ManyChat where the AI, Knowledge Base, or AI behavior nee

I wanted to ask why PartnerStack didn’t approve my application to become an affiliate partner. I was previously a partner, but I had to apply for the program again, and this time my application wasn’t approved.

Hola, comunidad.Tengo contratado ManyChat Pro y necesito ayuda con una automatización de Instagram que está activa (LIVE).Cuando alguien comenta la palabra GUÍA en una publicación: Recibe correctamente el primer DM con el botón «QUIERO MI GUÍA». Pulsa ese botón y ManyChat registra la respuesta en Inbox. Sin embargo, el segundo DM, que contiene el botón «MI GUÍA» con el enlace al formulario, nunca llega. He comprobado los permisos de Instagram, la configuración de los mensajes, el enlace y que la automatización está publicada.He realizado varias pruebas y el problema persiste.¿Alguien sabe por qué ManyChat registra el clic en el primer botón, pero no continúa con el segundo mensaje?¿Hay alguna configuración específica que deba revisar o alguna manera de consultar los errores de ejecución?Muchas gracias por vuestra ayuda.

Estou com problemas na minha conta Pro, o Manichat não está entregando nenhuma resposta aos comentários dos meus reels . O que pode ser? 

We are a GmbH, a VAT-registered German company. Manychat has started charging VAT on our subscription. Under current regulations, Manychat, as a company registered in the United States, does not have to charge VAT for B2B transactions. I have already filled in the company’s VAT ID in the payment settings, but Manychat still continues to charge VAT.Where exactly can we enable B2B reverse-charge billing and avoid VAT being charged on future invoices?In my Pro account, I do not have a button to contact support. 

I was only going to try Manichat for two weeks for free, but the payment was automatically made. I used it once during the free trial, and I want to refund Manichat  

Hi everyone,I am building an Instagram comment automation: one automation, triggered on anypost or reel, with a list of keywords. When someone comments, I want the flow tocall my own server with "Make an external request" and get back a link thatdepends on which reel was commented on, because each reel offers a differentresource.Two questions:1. Is the ID of the post or reel that triggered the flow available as a variable   that I can include in the external request?2. Is the text of the comment available the same way?Thanks a lot.

Hi! I need help with an Instagram comment-to-DM automation that is not detecting real comments.Instagram account: @dr.maryna_shevchenkoConnection type: New Enhanced ConnectionAutomation: Auto-DM links from commentsAffected Reel: https://www.instagram.com/reel/DeMvSZXsFNI/Keyword: СТЕАТОЗ (exact Cyrillic uppercase)What is already confirmed:- Instagram is connected to ManyChat.- Instagram account is Professional.- Allow access to messages is ON.- Refresh Permissions completed successfully.- Correct Reel is selected.- Correct keyword СТЕАТОЗ is configured.- The DM flow works correctly in Preview: Opening DM → “Отримати гайд” → delivery DM → “Відкрити гайд”.- Real test comments from external Instagram accounts appear on the Reel, but ManyChat still shows 0 Runs / 0 Sends / No data.- The automation is currently STOPPED while troubleshooting, to avoid a broken CTA for users.This suggests that the Instagram comment event/webhook is not reaching ManyChat, while the DM flow itself is configured

Hi everyone, I’m having an issue with a ManyChat automation and would really appreciate some help.I built a basic DM automation using the Default Reply. The goal is simple: whenever someone sends a message containing any keyword/message that doesn’t match another specific automation, the Default Reply should trigger and send my predefined automated response.However, I previously connected Manychat AI and fed it the client’s Knowledge Base. It appears that the AI is now interfering with or taking over the Default Reply automation.The problem is that even after: Turning off ManyChat AI Deleting the Knowledge Base Removing/deactivating the AI-related setup …the issue is still happening. The Default Reply does not consistently behave as expected, and it seems like something from the previous AI setup is still affecting the message handling.My question:Is there another place in ManyChat where the AI/Knowledge Base configuration needs to be completely removed or disabled? Could there be

 I recently did a webinar, and someone asked me this question: "What's the perfect flow for commission-based booking businesses?"And it's way easier than you think. But still, most people are making the same mistakes, which prevents them from making money.So in this video, I will show the mistake that everyone else is making and what you should to do make money.You can watch it here: Please let me know what you think in the comments 👇

We have issues related with the automation. When people send the keyword in the message and put a correct phone number, the automation keeps repeating that they have put the invalid phone number even though the number is real so people are not getting the real information. This is happening to a few automations. Do you maybe know how to fix this issue?

Hi everyone! 👋I’m experiencing an issue with my ManyChat + Instagram integration, and I would really appreciate your help or confirmation if others are facing the same.🧩 The problem:I have a paid ManyChat account connected to our business Instagram profile (Unicorn Baby).Everything appears correctly linked: Instagram account → Connected under Integrations Facebook Page → Full Control access for both admins Instagram Messaging permissions → active However, when I try to create an automation, there is no trigger for “Instagram: New Follower”.Only the following Instagram triggers are available: Message Received Story Reply Post & Reel Comments There’s simply no option to trigger an automation when a new user follows our account.⚙️ What we’ve already done: Rechecked all permissions and roles in Facebook Business Manager Ensured the Instagram account is professional (business) and properly linked to the Facebook Page Activated Handover Protocol and granted ManyChat all nec

Does anyone have a email collection flow that works well with mail chimp?

I have 2 manychat accounts setup at different times. I’m annual on one (started it that way), but not able to switch to annual on the other. When I click “features and pricing” it takes me to another window but will not give me the option. Must I cancel monthly then restart it?  

Hola, desde hace como 2 semanas he tenido el problema que la mayoría de las plantillas de mensaje de WhatsApp no se envían.Las estoy disparando al crear el contacto en Manychat con una etiqueta específica desde Zapier / Make y luego con una regla disparar el flujo.Me pasa en varias cuentas, todas con calidad alta, con saldo suficiente y con las plantillas activas.Adjunto pantalla de la leyenda que se muestra en la conversación:Los contactos son números de WhatsApp reales y los hemos confirmado uno por uno.El soporte de Manychat nos dice que es problema de Meta y los de Meta no responden.Les ha pasado? Qué sugieren que pruebe?