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I just found out I am being billed based upon old contacts from different actions. Why would I be getting charged each  month for contacts that I am not going to do anything with?THis is insane.Are you all clearing out your contacts each month so you don’t get charged for this?

Hello Wizards! I need your help...please.I need to change the name of my account in Manychat. it's the same FB business page with a new name. Currently my business icon shows up correctly, however the name associated with the icon is the previous name of my business page and I need both to be the same.Please help.Thanks in advance.Skip

Hi, I own the Instagram account @kovira.tech (display name "Kovira").When I try to connect it to ManyChat I get "Kovira already connected toKerem OLGUN," but I cannot access that account. I re-authorized via Metaand still hit this wall, so the permission side is fine — it's a staleconnection on ManyChat's side. I have NO ManyChat account via Facebook,Apple, or Telegram, and my Google account (keremm.olgun@gmail.com) isempty with no channel. Please release/disconnect this Instagram accountfrom the old "Kerem OLGUN" account so I can connect it tokeremm.olgun@gmail.com. I can verify ownership of the Instagram account.Thanks.

Olá, pessoal!Tenho uma dúvida sobre o ManyChat e grupos de WhatsApp.Estou organizando uma aula e as pessoas entram em um grupo de WhatsApp por meio de um link. Gostaria de saber se existe alguma forma de enviar automaticamente uma mensagem privada para cada pessoa que entra no grupo, por exemplo, uma mensagem de boas-vindas ou lembrete da aula.Pelo que entendi, o ManyChat só consegue enviar mensagens para contatos que já iniciaram uma conversa com o número ou que já estão na base de contatos. Existe alguma solução nativa, integração ou estratégia que permita automatizar esse processo quando alguém entra no grupo?Agradeço qualquer orientação!

Hi! We have multiple influencers on IG that make posts with our products and then add us as collaborators. I want to reply and send DMs to comments on those posts. Can someone give me a definitive answer on if manychat works with collab posts and can do this? To be clear we are the collaborator, not the original poster. Thanks!

i need to get report when i send whatsapp campaign , i need this report contains who read the message not the percntage of read only . can i do that ?

Hey,  i have some frustration about this automation for instagram, when someone comments they click the button watch video after this it’s not possible to have a next step because you must have it on private reply, on facebook it works but it looks like instagram won’t accept this kind of automation i tried almost everything, does anyone know how to still connect these?  

Hello,i am a Pro customer (€39,49/month).My account reached 2500/2500 Active Contacts.I deleted many contacts, but the Active contacts counter still shows 2500/2500.New Instagram contacts are not receiving automations anymore.Can you please explain:When do deleted contacts free up Active contact slots? Do I have to wait until my billing date (June19)? Why does the counter remain at 2500 after deleting contacts?Account ID: fb4863679I do not speak English, Please answer as simply as possilble.Thank you.

Hi There, I made a email integration, where I also want to collect the first name. But after collecting the name, then it just stops and no confirmation message is sent and then in the end doesn’t send through Klaviyo;I am becoming crazy because I checked everything, blogs, claude, … Nothing is fixing it.Thanks!  

quiero vaciar los contactos que tengo en manychat,pero antes quiero exportarlos para no perder la informacion. alquien podria ayudarme?

Hi all - long time user here, with an odd issue. I have a fairly basic flow:specific comment word triggers DM DM offers 3 button options Each button sends response with a unique link After link, option to join mailing list with Y/N N ends flow Y checks if they are in list already, and if not goes through email collection For some reason, no matter what I do… the link and the messages that accompany it in that step are sending anywhere from 3 to 5 times on a single button press. Screenshots below. I’ve tried separating the link and the accompanying messages into different steps, I’ve tried delays and no delays, I’ve even tried adding tags + conditions in between various steps to try and stop the re-triggering. But no matter what I do… when people hit a button, e.g. “Pinehurst”… they receive the link five times consecutively, and the following message 2-3 times as well. Any ideas??? I’m stumped. 

When i first set up automation and tried it by sending message with another account, there was sound notification when i received message, but now out of sudden the sound notification wasn’t working and i check all the settings, from my laptop sound and notification settings, chrome settings, site settings, and Manychat settings, there is just no sound notification at all for incoming messages, really got no idea what i can to and everything is not muted as well. Please give some advise...:(

Alguem sabe dizer qual a melhor subscription do manychat para quem administra várias contas? Se cadastrando como parceiro, é possivel linkar várias contas do Facebook BM e ter vários numeros com bots diferentes em uma só conta de administrador do Many? Ou é necessário criar uma conta no manychat pra cada cliente que for administrar? Se alguem tiver alguma documentação sobre isso, eu agradeço!

I am trying to connect my client’s Meta Ads to ManyChat, but it keeps failing to do so. No idea where to begin troubleshooting. It just says failed to connect. I am admin on my client’s Meta accounts and ad center. Please help.

Hi group!We’ve been using ManyChat with Instagram for 1 month to automatically send links via DM when users comment on our posts, reels, or stories.Everything was working perfectly, but suddenly all automations stopped working.I already tried refreshing permissions twice, reconnecting Instagram and Facebook, and following all troubleshooting recommendations from the documentation and internal help tools, but nothing has worked so far.I’ve also seen other users reporting the exact same issue on the forums, but I still haven’t found a real solution.One thing that confuses me is the contact limit. Our posts regularly reach more than 1,000 people per post, so the Pro plan limit doesn’t really make sense for our use case. Even if we upgraded to a higher plan, we could easily reach 8,000 contacts in just a few posts. Are we supposed to constantly delete contacts to keep automations working?At this point, I’m not even sure whether this is a permissions issue, a platform bug, or a contact-limi

Hey Manychat community,I just created a video where I share the best WhatsApp chatbot platforms in 2026.I’ve been creating WhatsApp chatbots for 6 years, used more than 200 chatbot platforms, and reviewed 50 of them on my website.And here’s the thing: There is not one platform that fits every business.Some are great for marketing automation, others are better for AI.Some are perfect for beginners, others are more technical.So in this video, I’ll give you the 6 best WhatsApp chatbot tools and help you pick the one that fits your business.(Of course, Manychat is #1)You can watch it here: Please let me know what you think in the comments 👇

Hi, We are having issues on couple of our client’s accounts where new follower message if not sending. We have tried the usual fixes, like refreshing your IG permissions but they don’t work. One client also reported that when he tried to refresh his permissions, it would just open the IG inside of the pop-up window, instead of presenting buttons to confirm the permissionsWe have also found other bugs with the New follower automation as well, such as if someone quickly follows, unfollows, and then follows again, they will start the automation twice, even thought it should be only one time thing per lead, if I’m not mistaken 

I never set up the automation to "contact them later" and it will not allow me to take it down because it's no where in my automation. How do I get rid of this ICK reply asking for their email?

Setting up an Instagram Ads trigger in ManyChat. When I try to flip the trigger from Disabled to active, I get "Don't use more than one content block in the first message to set up Instagram Ads."What I've already tried:- Removed the button from the first message- Merged all my text into a single text block (was originally split into multiple blocks)- Deleted the whole message and rebuilt it from scratch- Removed the "User sends a message" trigger so "User clicks an Instagram Ad" is the only trigger now- First message is now just one Send Message text block with my intro copy, no variablesCurrent state: First message is a single text block ("Hey, thanks for reaching out...") with no variables. Only trigger is "User clicks an Instagram Ad." Still shows Disabled and won't activate.Questions:1. Do I need to attach a Quick Reply to the first message for the trigger to activate?2. Does the next message need to connect off the Quick Reply button, or off "Next Step"?3. Anything else that comm

Hi everyone 👋I’m trying to set up ManyChat so that when someone comments a keyword on a post in my Facebook Group, it automatically sends them the link in Messenger.Here’s where I’m stuck: In ManyChat, I can only see posts from my personal profile, not my Page. In my Group settings, I can’t find the option to link my Page to the Group. 👉 Has anyone here successfully set this up? Do I need to create or switch to a Business Page first? Is there a workaround if the “Linked Pages” option doesn’t show up in my group? Any step-by-step help or screenshots would be super appreciated 🙏

I have nothing else to say but that Manychat got my Instagram account banned. 

Question 1 — Instagram Collab Post AutomationI want to know how an automation would work in this scenario when a collaboration post is set up between 2 accounts:Account A = 0 followers, original poster, ManyChat set up on their endAccount B = 500K followers, accepts the collab inviteIf a viewer follows Account B and finds the post through Account B's profile and comments the trigger keyword — will Account A's ManyChat automation fire for that comment? Or does it only fire for viewers who found the post specifically through Account A's profile?Question 2 — TikTok SupportDoes ManyChat currently support TikTok comment automations? Specifically, can it trigger an automated DM when someone comments a keyword on a TikTok video — the same way it works on Instagram?