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I have been using instagram automation for awhile for new followers. As of yesterday, my automation stopped working. I did make some changes in Meta Business Suite, and had to ensure it was connected. It was…. and it still isn’t working. It’s worked up until then so I can imagine thats the change that messed it up and can’t get ahold of customer service to help. Any ideas?

I am new to this, but when I set up a 1 key word to drive users to the one post, it will not respond to all the automated messages set up to the individual on Instagram, if this is a know issue when will it be fixed. can you help please. 

Since CONFIRMED_EVENT_UPDATE tag has been removed by Meta how do you send automated appointment reminders?

Hi Manychat Support,I'm having an urgent issue with my WhatsApp automations. They appear to trigger correctly, but the WhatsApp messages are not being sent. Could you please help me identify the cause and find a solution?Originally, I had several WhatsApp automations in Manychat that worked perfectly. I've also successfully created two AI chatbots using Make, OpenAI, and Manychat. However, after setting up a third AI chatbot with these tools, the issue started affecting my other automations too.I've stopped using Make and OpenAI and now want to use Manychat exclusively for my WhatsApp automations. I've tested a simple keyword automation that should send a fixed "Hi" message, as well as a new native Manychat AI chatbot. In the Inbox, I can see that the automations are being triggered, but the WhatsApp replies don't seem to be sent.I'm not sure whether this could be related to the WhatsApp connection, message-sending configuration, contact IDs, or something else. I'd really appreciate it

I'll show you how to connect ManyChat to Google Sheets.First, I'll show you how to add your lead data to Google Sheets, like someone's name and email.Then I'll show you how to get data from Google Sheets and use it inside your ManyChat automations. For example, to send every new lead their own coupon code.And you don't need Make or Zapier for this. It's all built into ManyChat.You can watch it here: Please let me know what you think in the comments 👇

Sends across three test accounts (account connected Via Instagram)Hello Manychat Community,My Instagram comment automation has never triggered once. The automation is LIVE, but its Insights show Sends 0 and the Automations list shows Runs 0, despite multiple valid test comments.Account and setup:- Manychat account email: xxx- Plan: Free- Connected Instagram account: @spirala.ai (professional account), shown in Manychat as 1 connected channel- Connection method used: "Connect Via Instagram" (connected Oct 29, 2026)- A Facebook Page for spirala.ai exists and is linked to the Instagram account- Instagram setting "Allow access to messages" (Settings and activity -> Messages and story replies -> Message requests -> Connected Tools) is verified ON- Automation: "Auto-DM links from comments" (Quick Automation), status LIVE- Trigger: User comments on a specific post or reel, keyword "narrow", public replies enabled (3 variants), Opening DM enabled with a button, followed by a delivery

Hi ManyChat and ManyChat community!I’m wondering how I can hyperlink to an email -- as it stands, even if the person right clicked the message, they wouldn’t be able to copy the link, as it would copy the whole message.Second, I’d love to know how to prevent ManyChat from opening up a new little bubble / chat when you do use a link. When I send my website in the text, for example, it’ sends a message before the automated message with my website alone. See attached :)thanks!  

Hello Manychat Community,I need help connecting my Facebook Business Page to Manychat Messenger automation.My Facebook Page is "Мөнхөө Эмч Багш doctor Munkhuu" (Page ID: 30187077662523).Here is what I have already checked: The Page belongs to my active Meta Business Portfolio, "Sain energiin tuv". My Facebook profile has Full Control of both the Business Portfolio and the Page. The correct Facebook account is being used. I have repeatedly attempted to connect Facebook Messenger through Manychat, but the connection does not complete. During authorization, I sometimes encounter missing "Manage your Pages" permissions or an Instagram selection step. I do not need Instagram automation. I only want Facebook Messenger automation. My Manychat account is active, but no Facebook Messenger channel has been connected successfully. I have already checked Facebook Business Integrations, Page access permissions, and Meta Business settings.Could someone please explain how to connect Faceb

hola, tengo la siguiente dificultad, normalmente no estoy en el computador ni en mi celular, pero estoy atento a que suene por alguna notificacion de algun cliente. pero ahora que he implementado manychat, a pesar de asignarme los chat live, no suena el celular ningun globo de msj nada absolutamente nada. y han pasado dias y no he respondido y perdido clientes por lo mismo. la configuracion de mi celular estan activadas las notificaciones tambien las de la app pero no comprendo porque no suena. alguien que le haya ocurrido lo mismo con un iphone que me oriente

I’ve setup my account and run through every single AI support option to help. No automations are working no matter how simple. I tried to submit a ticket for support through the AI chat on the essentials plan but it says I can’t contact support through it and it links to an article that says it is the only way to connect with support. Help.

Hi,I created Comment to DM automation in Manychat but  I cannot choose it in Meta partner apps. I can only see flows  users clicks an instagram ad.I have no idea how to fix this. Can  you help me? 

Since October 1, WhatsApp service messages are no longer free 😫 , and some accounts are finding out the hard way. This post covers two things: what to do if it already hit you, and how to know in advance whether it will. What's happeningAccounts that have handled customer service on WhatsApp for years suddenly can't reply inside the 24-hour window. The warning says the Wallet balance is insufficient. Often the business only finds out when customers start complaining. What the Help Center says (updated Sept 30, 2026)Since October 1, 2026, service messages are charged when delivered. These are non-template messages sent while the customer service window is open. Each WhatsApp Business number gets 1,000 free service messages per calendar month, across all destination countries. Unused messages don't roll over. From message 1,001 onward, you pay. If you shared your credit line with Manychat, the charge comes out of your Wallet as soon as the message is delivered. Messages delivered during

I connected my Instagram account to Manychat solely to automate DMs when someone comments a specific keyword on a post. Only two people have interacted with that automation, but my account now shows 25 active contacts and my automations have stopped. I use Instagram DMs regularly for personal business conversations. Are those conversations automatically counted as active contacts? Is there a way to prevent regular Instagram conversations from counting toward my Free plan limit? Also, if I delete or unsubscribe contacts, will that restore my automation allowance immediately or only after the billing period resets? Any insight is appreciated.

Hello! I’m in the Pro account with Instagram and I’m trying to connect my new Facebook account. After adding the Facebook account, ManyChat is treating it like a separate account and asking me to pick a new plan.It's my understanding that my current plan allows up to 3 channels.  Can you please help me? ThanksStephania 

Hola, tengo todo activado para que me lleguen las notificaciones al celular y no me llegan. Alguno sabe como resolverlo?

Hi! My Instagram email signup automation isn’t sending contacts to my Klaviyo list, even though the integration shows as connected in Manychat.Klaviyo Support checked my account and found no requests from the “ManyChat Integration 1” API key in the previous 14 days. They also said Manychat’s native Klaviyo integration uses an older API version that may not be working reliably. Some resources I’ve read recommend I try Zapier or Make instead to push the emails through. I’ve now enabled “Save email to System Field” and “Set Email Opt-In,” then tested again with a different email address. I have also set the data collection to expire in 24 days, so I know it’s not a time issue. The signups still do not reach my Klaviyo list.Please advise on what I should try! 

Hey there ! I'm currently working on something around helping people turn their real-life experiences, knowledge, convictions and testimonies into books.I don't know if this is something you've ever considered, but I wanted to ask before saying more:Have you ever thought that there might be a book somewhere inside your story? ✍🏾

Hi guys,This is such a shocker from META.  Ive been running my clients Recrutiment Intake Application via WhatsApp for 3 months now.  I built my business case around all the costs and now META throws this at us.Is anyone’s business largely affected by this as well? and how are you solving it?RgdsTrey

Good evening. I have a $95 monthly ManyChat subscription, which I pay for regularly every month. However, about 10 days ago, I noticed that, in addition to my usual monthly subscription fee, I have also been charged $0.01 for each interaction. Could you please explain what these additional charges are for? How can I fix this?

Estou com problemas para conectar o meu canal do instagram a conta do manychat, diz que a conta já está em ou manychat, porem eu removi o meu perfil de qualquer manychat que havia sido conectado e mesmo assim, nao consigo conectar. Alguém me ajuda? Não consigo falar com o suporte

My Instagram account (Frank Gordon, Mortgage Advisor) https://www.instagram.com/ochloans/ shows as already connected to another ManyChat account I can’t access. I’m the owner. Please disconnect it so I can connect it to my account ‘loansguy.  I have already connected my tiktok account which has the same photo and bio as the instagram account.  Instagram and TikTok also shows the same website link.

Hello Manychat Team!I need help recovering control of our business Instagram integration.Our Instagram account @actionpark_1legion is still connected to an old Manychat workspace called “АКТИВНИЙ ВІДПОЧИНОК • ДНІПРО”, which was managed by a former employee who is no longer reachable.I have full administrator access to the Instagram account and the Meta Business Portfolio.I have already: Tried connecting the Instagram account to my new Manychat workspace through Meta. Granted Manychat the necessary permissions. Submitted an access request, which now shows “Request Sent”. Contacted the Manychat AI support assistant, but human ticket support is unavailable on my Free plan. The account still shows “Already connected”, preventing me from setting up our Instagram automations.Could a Manychat team member please explain how I can request an ownership review and have the Instagram account disconnected from the old workspace?I am ready to provide proof of ownership through a secure, offici

Estou com problemas para realizar o pagamento. Já coloquei dois cartões e eles não estão dando certo. Com outras contas está tudo certo, mas a cobrança do Manny está dando erro. Preciso resolver isso o quanto antes. Não encontrei um suporte para que eu possa conversar e resolver isso.

As titled. I was just simply connecting our account to FB messenger channel. Once I gave permission, ManyChats created a new account for us instead and connected the new account to FB. Now I don’t know how to delete the account and our existing account cannot connect to FB because the connection has already been used. Please help!