Hello,
I manage the Instagram account @fulgurance_ems, which is already connected to a Manychat workspace named “Fulgurance”.
I cannot find the original login. My current Manychat profile, accessed through Google, has no connected channels.
I tried “Request Access” but received no email. I also tried the account recovery form several times, while logged in and without attachments, but it always returns:
“We couldn't submit your request. Please try again in a few minutes.”
The support assistant keeps directing me to that same form and cannot connect me to a human agent on my current Free plan.
Could a moderator help me report this form error and find a working way to request account recovery?
I can provide ownership evidence privately through an official support channel.
Thank you,
François