Manychat FAQ: Everything you need to get started in 2026

From beginners to automation pros, this updated 2026 guide is designed to help you hit the ground running with Manychat. Below, you will find answers to the most frequent questions, essential resources, and expert tips to ensure you are getting every ounce of value from the platform! 😎

Global Access: You can also read this guide in Spanish and Portuguese.

The BIG Questions: Safety & Compliance 😱

No, you won’t! Manychat is an official Meta Business Partner, making it 100% safe for your Instagram, Facebook, and WhatsApp. Our agency has managed accounts with over 1 million followers for years without ever seeing a ban or warning. Just remember: you must still follow Meta’s Business and Community Guidelines—keep your audience happy and avoid being reported as spam.

No, you won't be penalized just for using the tool. However, behavior matters. If you use Manychat to blast the exact same comment reply hundreds of times in a row, Meta might flag you as spammy.

• Pro Tip for 2026: Use Manychat wisely to vary your responses and maintain a natural, human-like interaction style that the algorithm loves.

Yes! The Manychat + TikTok integration is fully operational and 100% approved by the platform. Manychat works directly with TikTok to ensure every feature is safe to use. The same rules apply: provide value, respect your audience, and don't be spammy!

TikTok automation is being rolled out, with different features available depending on your location. At the moment, users located in the EU, and UK are currently unable to connect. To check out the latest features and current geographical restrictions, check out Manychat's Help Center.!-->

📈 New Growth Features for 2026

Automating your growth is more intuitive than ever with these major additions:

• Follow to DM: Now you can send a welcome message to every new Instagram follower. It’s the dream come true for businesses, and ads real value to gaining followers!
  • Expert Strategy: Start a conversation as soon as someone follows you! You can send your most valued resource, a special welcome offer, or just a sincere thank you and welcome! Your audience will love it, and you’ll sell more!
• Share to DM: This encourages viral reach by making it easy for users to share your content within the Instagram DM ecosystem, building trust and exposure.

Getting Started: Plans & Pricing

Yes! Manychat offers a very competitive free tier. Here is what you get:

• Standard automation triggers for Instagram, Facebook, and TikTok (Beta).
• Management for up to 1,000 contacts at no charge.
• Access to basic growth tools to start driving leads.

PRO plans start at $15/mo and scale based on your contact list. You gain access to:

• Unlimited Everything: Triggers, sequences, keywords, and tags.
• Advanced Channels: WhatsApp, SMS, and Email.
• High-Level Tools: Conditions, Smart Delays, and external integrations like CRMs or Google Sheets.

If you’re just getting started, go for the free plan and one (yes, only one) well planned strategy. Once you prove the concept, go all in with the PRO plan.

One great way to start is with a Comments Trigger. Pick your most loved resource, and deliver it to your audience after they comment on one of your post. Once they comment and get the resource, start a conversation! Ask some questions, provide some value, and send them to your offer.

If you do this right, you’ll make the $15 for the PRO plan (and more) before paying anything!

And from there, the sky is the limit!

🙋 Frequently Asked Questions

• How do I get help? Start here in the community! Ask your question or search for previous questions. You can search the Help Center for guides or find a certified expert in the Manychat Agencies Directory.
• Can I connect more than one account? Yes, but one Manychat account links to one set of social profiles (1 IG, 1 FB, 1 TikTok, etc.). Separate brands require separate Manychat accounts.
• I can’t connect my account: Don't panic! Check the step-by-step troubleshooting articles for Instagram, Facebook, and WhatsApp in the Help Center.
• Can I use Manychat on Groups or Personal Profiles? No. Manychat is built for business-to-audience conversations and requires an Instagram Business/Creator account or a Facebook Page.
• How do I test my automation? Use the Preview function in the Flow Builder or the Manychat mobile app to see exactly how your users will experience the flow.

☺️ Keep Calm and Breathe

Congratulations, you’re in the top 1% of online influencers and businesses in the world if you start with Manychat!

You’ve made the right decision to innovate, try new things, and make yourself and your business better with Manychat. And here’s the hard truth: being amongst the first innovating can be a bumpy road!

Manychat makes it look easy, but under the hood there are millions of developer hours and lines of code to make it all work seamlessly and give us the great experience we’re used to. But let’s not forget that we are using Meta (for Facebook, Instagram and WhatsApp), TikTok and Telegram.

Sometimes Meta breaks things. Or our Business Manager isn’t configured correctly. Or TikTok decided that some features won’t be available for our country. Or we get a message that this new feature we’re so eager to test isn’t available for our Instagram account. And on and on and on…

When this happens (and if you do it for a while, it will happen), keep calm and breathe.

Think about all the awesome things you are already automating since you started your journey. Of all the things that weren’t even thinkable a few years ago.

These bugs, glitches and limited features get fixed. Stick with it for a couple of weeks, and it’ll all soon be water under the bridge. It’s all part of the game. It’s part of being the 1% you chose to become!

What else is there?

Manage messages from Instagram, Facebook, WhatsApp, TikTok, and SMS in one dashboard.

• Pricing: Starts at $99/month, including 3 Live Chat seats.
• Additional Seats: Extra team members cost $39/month each.
• Note: The account owner automatically takes one non-transferable seat.

 Meta has introduced a paid solution for sending personalized promotional updates.

• Global Change: Meta officially began sunsetting Recurring Notifications on January 12, 2026.
• Cost: These messages are charged through the card connected to your Meta Ad account.
• Rollout: This feature is currently in beta and will continue expanding throughout 2026.

       1. The Manychat AI add-on ($29/month) adds a layer of intelligence to your bot:

• Intent Recognition: Understands what users mean, even if they don't use your exact keywords.
• AI Step: Uses AI to qualify leads or answer complex questions dynamically.
• Text Improver: Instantly polishes your automated messages for better tone and clarity.

2. Native ChatGPT Integration: Manychat also features a native integration that allows you to plug ChatGPT directly into your flows for intelligent, conversational responses with minimal setup.
3. Advanced "Infinity" Option (OpenAI + External Request): For advanced users, you can use External Requests to connect directly with OpenAI API. This is our personal favorite method—it offers total control and customization, allowing your business to reach "infinity and beyond" with what your bot can achieve.

Ready to turn your DM’s into a 24/7 high-performance engine? 🏎️

The tools are more powerful than ever, and the opportunities for growth in 2026 are limitless. It’s time to stop doing the manual work and let your automations scale your business while you sleep!

And remember, if you need help you know where to find me! ;)