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Question

Users not seeing link boxes in DM

  • June 4, 2026
  • 2 comments
  • 13 views

JJBrown

I continue to have people message me that they cannot see the links I am sending in the automation. They can see my message in the blue box, but they do not see the links below that. Any thoughts on why this might be happening?

 

2 replies

SumGenius
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  • Smooth talker
  • June 4, 2026

If they are on desktop the buttons don’t usually show, nothing you can do just how the instagram inbox displays. If on mobile and the buttons are not showing that could be another issue with the links themselves  


rodrigo_silvano
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Hey, ​@JJBrown 

Contrary to what ​@SumGenius said, the buttons appear on the desktop version.

Does it happen with every person who received the message, or was this an isolated problem?