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Question

Manychat automation not working + Insta comments disappear

  • September 5, 2026
  • 3 comments
  • 96 views
Xavier Mazza

I subscribed to this service Manychat so I could have it help me auto respond to comments on my Instagram and Facebook page. However, after I signed up, I noticed that the comments on the last two videos that I’ve posted are no longer showing up at all. It tells me that I have 9 comments, for instance, on this video but when I actually open the comment section 0 are visible. I logged into another instagram account I own to verify, and I also could not see any comments on those 2 posts. I also checked my last 2 posts from a friend's phone on their Instagram account, and faced the same issue where I could not see the comments. Also, the automation I created to respond to a keyword commented on those videos is not working - the trigger does not send them a DM and does not reply under their comment.

I included screenshots below of how it says there are 9+ comments yet only 1 is visible.

From the looks of it, this is an issue specifically with Instagram, possibly reacting to the Manychat integration. I chatted with your AI assistant for a while, and I can confirm the following about my account: Allow access to messages is turned on in Insta, my profile is a professional account, and I have reset the permissions multiple times already. 

 

This is incredibly frustrating. Not sure why this is happening or how to fix, but this is day 3 of troubleshooting it. The ManyChat AI keeps giving me the same answers when I ask for help but I’ve already tried all of those methods to resolve this problem

    3 replies

    Fabio Gaulke
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    • Fabio Gaulke
    • Community Moderator
    • September 5, 2026

    Hi, ​@Xavier Mazza!

     

    There is no way for a Manychat integration (or any other platform) to interfere with how comments are displayed on an Instagram post. Allowing third-party integrations to alter or hide comments would be a massive risk for Meta, so they simply do not allow automation tools to modify comment visibility in that manner.

     

    What you should do next is reach out directly to Meta/Instagram support. Since your automations are not triggering properly while your comments are missing across different devices, this is very likely a bug or restriction directly affecting your Instagram account on Meta's end.

     

    Hope this helps! 🙌

    @fabio.gaulke | @monada.ag
      Xavier Mazza
      • Xavier Mazza
      • Author
      • Up-and-comer
      • September 13, 2026

      ​@Fabio Gaulke thank you for the explanation. I was able to get the issue resolved and now have Manychat working which is amazing to see the automations in action. However, before I was able to resolve the issue, I did sign up for one of the higher subscription tiers in order to gain access to the human support team's email, only to find out that I had to pay for an even more expensive tier to unlock access to the email. I would like my money to please be refunded, as I was misled by your upgraded plan page; it says you gain email access to the support team at the $17/month tier but apparently that wasn't the case when I couldn’t find the email and the AI assistant told me I had to upgrade AGAIN. Even though I immediately cancelled after realizing I would not get the help of a human, I was still charged for 1 month. As I said, please refund me. Once I have gotten my money back everything will be resolved. I explained this situation in a support ticket 2 days ago and still have not gotten a response, so I’m hoping you may be able to help.

      Fabio Gaulke
      Forum|alt.badge.img+3
      • Fabio Gaulke
      • Community Moderator
      • September 14, 2026

      ​@Fabio Gaulke thank you for the explanation. I was able to get the issue resolved and now have Manychat working which is amazing to see the automations in action. However, before I was able to resolve the issue, I did sign up for one of the higher subscription tiers in order to gain access to the human support team's email, only to find out that I had to pay for an even more expensive tier to unlock access to the email. I would like my money to please be refunded, as I was misled by your upgraded plan page; it says you gain email access to the support team at the $17/month tier but apparently that wasn't the case when I couldn’t find the email and the AI assistant told me I had to upgrade AGAIN. Even though I immediately cancelled after realizing I would not get the help of a human, I was still charged for 1 month. As I said, please refund me. Once I have gotten my money back everything will be resolved. I explained this situation in a support ticket 2 days ago and still have not gotten a response, so I’m hoping you may be able to help.

       

      Glad it worked out with Meta 🙏

      For the billing issue, you’ll need to get in touch with Manychat’s support team…
      Here’s a direct link to open a Billing/Subscription ticket = https://help.manychat.com/hc/en-us/requests/new?ticket_form_id=11962708022300

      @fabio.gaulke | @monada.ag
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