I'm experiencing an issue with my Instagram comment automations, and I need help identifying what's causing it.
I've set up automations triggered by comments on specific Instagram posts and carousels. The automations are supposed to send users a private DM with product links.
Here's what's happening:
The automations work perfectly for some users, but others never receive the automated message, even when they comment using the correct trigger keyword.
After running several tests, I noticed that the automations seem to work consistently when users interact with my posts organically. However, the issue appears to happen mainly with users who discover and comment on my posts through Instagram promotions (posts boosted directly through the Instagram app).
Here's what I've already tried:
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Refreshed and reconnected my Instagram permissions.
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Double-checked all automation triggers and settings.
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Tested specific keyword triggers.
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Tested the automations using multiple Instagram accounts.
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Confirmed that the automations work correctly with organic comments.
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Identified the same issue across multiple boosted posts.
My posts are boosted directly through Instagram, not through Meta Ads Manager.
My main questions are:
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Do ManyChat comment automations work on posts boosted directly through Instagram?
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Is there any known limitation that prevents automations from triggering when users comment through a boosted post?
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Could boosted posts be treated as ads, requiring a different automation trigger?
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Is there anything I can change to ensure that all users receive the automated DM, regardless of whether they found my post organically or through a promotion?
This is particularly important because I'm running paid promotions to reach new audiences, and the automations are essential for delivering product links to potential customers.
I'd really appreciate your help investigating this issue and finding a solution.
Thank you!
