Hey everyone,
We want to let you know that Facebook widgets that allow you to send automated messages from web into Facebook Messenger will no longer be available to use for initiating Manychat-powered conversations and automations.
What’s happening?
Meta announced that starting September 30, 2024, this feature will no longer be available. You can continue using features like m.me links that redirect people to a person, page, or conversation in Messenger.
For Manychat users, this means we’ll be saying goodbye to this functionality in the interface and that any automation setup using web widgets will no longer trigger automations from Manychat.
What now?
- The good news is that we’ve got you covered. You can simply use the Messenger Ref URL to redirect users from websites to the chat with a Manychat Automation
- You’ll want to revisit automations and remove web HTML widget code for triggered from Modal (for both Messenger & SMS), Page Takeover, Buttons, Box, Landing and Checkbox.
- To avoid any “dead end” automations from former web widgets, choose new triggers you want instead of website widgets.
When will this happen?
Because the functionality has been removed by Meta, we will remove this from Manychat on November 11, 2024. We understand that this change may pose a challenge to your existing workflow and we apologize for any inconvenience.
We appreciate your understanding and please know that we are working tirelessly to make Manychat work better for you!