We’re excited to announce a brand-new feature for WhatsApp on Manychat: Ice Breakers!
This update allows you to engage customers right from the start of their interaction with your business on WhatsApp.
What are Ice Breakers? Ice Breakers are pre-set questions that appear as clickable buttons at the beginning of a WhatsApp conversation. These buttons can help users find the information they need quickly, improving their experience and increasing engagement.
🔑 Key Benefits:
- Proactive Assistance: Answer common questions before they’re even asked.
- Seamless Navigation: Guide new contacts through your offerings or services.
- Enhanced Engagement: Provide an option to connect with a human agent or trigger specific automations.
How to Set It Up: Setting up Ice Breakers is simple! Navigate to Settings > WhatsApp > Ice Breakers, and add up to four questions. Link these to your existing automations, and you’re good to go!
Check out this Help Center article to learn more.
⚠️ We have recently noticed a bug in some iOS devices, and advice the users to contact WhatsApp application support directly to report this issue.
