Unanswered questions

Estou vendo uma onda de banimentos de contas do manychat. Muitos criadores de conteúdo e pessoas do marketing estão passando por isso. Pessoas que usavam fluxos de atendimento automático para fazer a venda por DM estão tendo as contas banidas da plataforma. Eu mesmo tive 6 contas banidas mesmo criando os fluxos dentro das regras da plataforma e tudo que eles dizem é que “a conta do Manychat foi banida por causa da Seção 7 - Usos proibidos”. Abaixo vou deixar alguns fluxos que estava usando e que horas depois de cria-los (mas não ativar) a minha conta do Manychat foi desativada mesmo depois que a IA do próprio Manychat avaliou e aprovou o fluxo. Preciso entender o que está acontecendo. Uso o Manychat para vender todos os dias e não posso ficar sem uma ferramenta de automação.  Poderiam me ajudar a entender por que minhas contas estão sendo banidas e se é algo relacionado aos meus fluxos e o que eu posso estar fazendo de errado, por favor?  

Not too sure why it’s not working. I’m just not getting the DM after commenting the keyword. Tried with a few different accounts and it’s not working.

hi,I have been using many chat for over a year now with much success. Over the last 3months something happened - I went from using AI automations to build my automation successfully to having to pay $80 to use the AI function only to find it more complicated to use and none of my flows are working. Ive tried 5 or 6 attempts to use auto send links instead and nothing is working.  Where can I get help setting this up? I am not a tech person and thats why I loved many chat before. I am now losing business on instagram because of broken automations.  HELP!

So my many chat campaign is working as far as the person gets the link to clickthe link is to a pdf saved in my drive. The share is set to “anyone with link.” When the person clicks the link it saysm “there was a problem loading this website.”  refresh (in blue font). I ran 4 campaigns prior using this same set up and everyone got the pdf. Now its not working this is the second one not to work. The chat bot said drive isnt supported and i need to set up a public webpage by the time i do all that i dont need many chats im trying to build a email list for newsletters etc. Please helpJason

hello! I am writing to you for 2 reason:I have 2 manychat account, in one account i have the labels and in the other one no…. how can i activate the labels in the second account?Any news about the hi to new follower bug? it’s 2 weeks that there is this bug and I don’t see any updates

My IG Manychat automation isn’t working. Below is the flow.It was working until late afternoon yesterday and now it’s not responding to people’s comments even though they spelled it correctly.I refreshed permissions and it said it was connected with no issues.I did connect the Stan.Store auto dm feature on instagram and thought that may be why, so I disabled and removed that connection there.But the trigger still doesn’t work.Does anyone know why?

Hi,The automation in ManyChat that automatically replies to comments in the comments section and sends a private message isn't working; it ran exactly three times and then stopped. The automation for sending welcome messages to new followers also worked a few times and then stopped. I reconnected my Instagram account to ManyChat to refresh the connection, but nothing helped.

Bonjour,Je n’arrive pas à connecter mon compte Instagram. L’ordinateur m’envoie un code de sécurité, qui n’est pas reconnu lorsque je le rentre.Ce problème a-t-il été remonté ?Comment faire svp ?  D’avance merci de votre aide

Hi I am seeing issues with Refurl for mobile when I click the link it just brings me to the messenger app url to download the app instead of into the conversation.

Hi, I’m running an Instagram automation where users comment a keyword on my Reels (e.g. “group”), and then ManyChat automatically sends them a DM with a link and continues a follow-up flow.I’m having two issues: Sometimes ManyChat sends empty (blank) messages inside the flow, even though the message blocks have content. More importantly — the comment trigger is inconsistent. Many users comment the keyword, but the bot doesn’t respond at all and misses them. Setup seems correct (keywords, permissions, connection), and I’ve already tried refreshing/reconnecting multiple times.Is this a known issue?What could cause blank messages and missed comment triggers?thank you! 

Hi there,my problem is that my Instagram automations are not being triggered, even though the page is connected.Here’s what I’ve tried so far: I reconnected my Instagram account to ManyChat. I checked the permissions and made sure all required access was granted. I duplicated the automation and restarted it to test if this solved the problem. I generated a new automation  I do not have any restrictions on Instagram - already checked that  Despite these steps, the automations still do not work. I already have a Support-Ticket, but no answer to my mails. Could someone please help me resolve this issue, since we started a launch and need the automations?Thank you for your support!Anne 

Bonjour,Manychat me redirige vers la version payante alors que j’ai réalisé qu’une automatisation test qui n’a rien généré comme retour et que j’ai seulement 570 abonnés sur mon compte.J’ai l’impression qu’il prend en compte TOUTES les interactions que j’ai sur mon compte même celles qui n’ont rien à voir avec l’automatisation que j’ai faite. Du coup en effet, le nombre de contacts est bien supérieur à 1000…Je ne comprends pas comment faire pour supprimer tous ces contacts et revenir à la version gratuite pour l’instant…Merci pour votre aideGaëlle

I want to share a frustration that has been building over the past few months while using ManyChat for WhatsApp conversations.The main issue is that ManyChat’s tracking does not show the source of each conversation. This makes it very difficult to understand where interactions are actually coming from. Even when I use quick replies within ads and connect them to keyword-based flows, the platform still doesn’t indicate whether the user entered through a specific ad or campaign. That lack of visibility is a serious limitation.I’ve also tried using CTWA, but some messages randomly fail to enter the flow, which makes things even more unreliable.I’ve seen multiple discussions about this in the community, but no clear or consistent solution so far.As a bit of a last attempt, has anyone found a reliable workaround or a solution that actually works?

Hi everyone 👋,Usually, I’m the one helping others here with ManyChat setups, but today I really need your help.Here’s the issue we’re facing:👉 We’re running a WhatsApp campaign with CTWA Ads.👉 From 1900 ad clicks, only 4 users actually reached the bot in ManyChat.👉 The flow in ManyChat was set up with triggers: CTWA tied to each Ad ID and also keywords.👉 The ad was created using a Frequently Asked Question template, with the instruction for users to click in order to start the conversation.We’ve double-checked everything but still can’t find what’s wrong. We also submitted a support ticket to ManyChat, but haven’t received a reply yet.Has anyone experienced something similar? 🙏Any ideas on what we might be missing or how to fix this?Thanks a lot in advance!Catalina R  

Hey everyone, I've been dealing with a frustrating issue for about a month now and can't figure out if it's a bug or something on my end.**Setup:**- WhatsApp Business via Manychat (PRO)- Click-to-WhatsApp (CTWA) ads running on Meta- Automation trigger: CTWA click from a specific ad + keyword "contains" trigger as backup- Everything is connected, live, and was working perfectly for months**The problem:**Some leads click the ad, message us, write the exact keyword — and the automation simply doesn't fire. No flow assigned, no tag applied, nothing. But the contact DOES appear in Manychat's contact list.**Key details:**- Contacts show up in Manychat with NO tags and NO flow history- Always new contacts (not re-engaging old ones)- Happens across multiple different ads, not just one- Started ~1 month ago with no changes on my end- Meta shows more ad clicks/conversations initiated than Manychat shows flow activations — the gap is real- Reconnected Meta ↔ Manychat integration: didn't fix it- A

Hello. I was trying to start an automation to welcome new followers and it keeps giving me an update instagram permissions message. I refreshed permissions but it didn’t help. Anyone know why? Thanks!! 

Hello… Total newbie to ManyChat. I am using the free trial for now with plans to upgrade to Pro once I understand how to do certain tasks. Here is what I need help with and have no idea how to set this up. On particular IG posts, in the description, I will be asking users to Comment “Wine” in order to receive a Free PDF guide. In addition, I will be telling them to follow me on Instagram first, so I can DM them.  IG won't deliver the DM if they are not  following. Once the users follow my page, ManyChat will automatically respond to these comments with a line that says something like, “Sending over my Free Guide now. Please check your DM”ManyChat will then send a DM to each of these users….Thanks for requesting the free PDF guide! (the PDF guide will be attached) I would then take over, and personally DM the next day with an upsell to receive the full PDF guide. What is the proper way to set this up? Thanks, Steve  

In ManyChat, tags are often used to track user behavior and prevent users from re-entering the same automation flow multiple times (for example, avoiding sending the same onboarding sequence to someone who has already completed it).What are the advantages and disadvantages of using tags as a control mechanism to prevent automation from triggering again for users who have already interacted with a flow?  Are there better alternatives or complementary strategies (such as custom fields, conditions, or event tracking) that can provide more reliable or scalable control?

I’ve set up a meta ad. The flow should be: user clicks ad → they are sent to instagram DM and the manychat flow starts. What’s happening: user clicks ad → instagram opens a modal that says send a message.Here’s a video of the issue: https://file.notion.so/f/f/31fdd5f5-8374-42fc-abfb-f613bc738670/d33ae1d4-e6fe-4909-8d23-461212928191/RecordIt-1774921114.mp4?table=block&id=3342c2bf-5c79-806d-aa9c-ffeb42282d78&spaceId=31fdd5f5-8374-42fc-abfb-f613bc738670&expirationTimestamp=1775073600000&signature=NwRsdUUn8gc4hUM7RKWPtS2m6BpemOga17f3dU5VN8w&downloadName=RecordIt-1774921114.mp4Here are pics of my setup: I’m spending money and getting clicks, but no one is seeing my manychat flow. Help!

Hi, my question is this: I started a new automation from scratch. I'm trying to set it up so that Claude is having conversations with people who follow me up until they schedule the call, and I'm having an issue. I created a Claude trigger, and nothing worked. Can somebody help me with this automation?  I know I'm missing a step, but I have not been able to figure out how to do this properly. 

Is there a trigger on tik tok for when someone follows you?

Hi team! I am trying to get my 501(c)(3) nonprofit documentation reviewed for a custom billing request, but the automated ticketing system keeps instantly closing my ticket 477562. Can a staff member please help me get this in front of a human on the billing team?

Hey guys, my business rely solely on WhatsApp conversation to convert sales, so for this update, what changes will Manychat have and what i need to do to get myself prepared for this update

Hello,J’ai un problème avec l’automatisation des commentaires Instagram.Tout est correctement configuré de mon côté :L’automatisation est en LIVE et le trigger est activé Les mots-clés sont bien configurés Mon compte Instagram est connecté Les permissions sont bien activées La page Facebook est bien liée J’ai déjà contacté le support mais aucune réponse en 2 semaine Mais rien ne se déclenche :Aucun DM envoyé Aucune réponse en commentaire Aucune réaction quand quelqu’un commenteJ’ai testé avec plusieurs comptes externes, et même avec une automatisation très simple (1 mot-clé → 1 message), et ça ne fonctionne toujours pas.J’ai l’impression que ManyChat ne reçoit pas les événements de commentaires Instagram.Est-ce que quelqu’un a déjà eu ce problème ou sait comment le résoudre ?je vous mets mon automatisation :   

Meados de Fevereiro meu whatsapp bussiness que uso  a 10 ANOS, foi banido.Dia 19 de Fevereiro abri um ticket de suporte com a ManyChat pra entender o motivo, porque eu nao recebi nenhum alerta, nenhuma notificação.O Suporte da Manychat que parece que sao apenas BOTS me enrolaram durante exatamente 1mês, e agora nao respondem mais.Todos os dias eram mensgem que estavam aguardando o retorno da META, um retorno que nunca veio.Entao fica o alerta para todos, NAO USEM A INTEGRAÇÃO DO WHATSAPP do Manychat.O risco de você perder o seu numero existe, diferentemente da propaganda que fazem de que sao parceiros.No final das contas, eu perdi o numero oficial da minha empresa, numero que uso a 10 anos, numero que criei comunidade/canais e gastava milhares de reais todo ano com anuncio, numero que tinha grupo de clientes e suporte.Um prejuízo dificil de contabilizar, e a Manychat simplesmente se silencia.Meu ticket de suporte foi o #453874 , troquei emails com Grigory e Gian, que ainda nao sei se e