Hi, I’m trying to connect my busuness Instagram account to ManyChat for the first time, but neither connection method works.
What I’ve already checked:
- I have Full Access to the Business Portfolio
- I have Full Control of the Facebook Page
- Instagram Allow access to messages is enabled
- I refreshed Facebook permissions in ManyChat
- During refresh I granted ManyChat access to all current and future Pages and all current and future Businesses
- ManyChat confirmed: “The page connection was successfully reloaded”
What happens:
- Connect via Meta previously showed: “You need full control of this business portfolio”
- After refreshing permissions, Meta now sometimes fails to open the Instagram account and says to try again later
- Connect via Instagram also fails with: “We couldn’t connect your account / Something went wrong”
- In ManyChat, Instagram still shows Connect, so the Instagram channel has never actually been connected
My Facebook Page is already connected to the ManyChat workspace, but Instagram cannot be added.
Has anyone seen this exact Meta/Instagram connection issue, and what fixed it?
