Hi everyone,
I am having an issue with my whatsapp automation.
It is a very basic automation where i have the default reply set which then triggers a couple whatsapp messages to our customers and thats it. I only use the default reply as I want the automation to trigger no matter what the customer says.
However, the automation has stopped firing when someone messages. I have used AI to try and figure it out and after checking everything it said to ask manychat directly for help.
My default reply is set to:
Live and Published
Message ‘every time, not once every 24 hours”
Definitely toggled on and green
I don’t understand why it is not firing eventhough everything is set up properly but it’s suddenly stopped working.
Any help would be appreciated,
Thanks