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How do I know if automations are working? Do I still need to go into my IG/fb and see if a response was recieved. Thank you in advance! I am very new here.

Hello,I lost permission and tried to refresh. After it connects with IG the page says “person not found” but my IG is ok and working.Can someone please help me. Automations stopped. Thanks

Hi Team, New to ManyChat. Love the concept, though the automation that i've set up to DM new followers on Instagram isn't triggering. I've tried to troubleshoot using guides, FAQs etc - not having much luck. Can anyone provide some insights? Much appreciated.SFB.

Hi ManyChat Community and team,  I need escalation to a human/technical team for an Instagram Follow-to-DM trigger issue. Problem:My Instagram “Say hi to new followers” / Follow-to-DM automation is LIVE but never triggers.In the automation Activity, it stays at 0 / n/a after multiple test follows. Other Instagram automations Do work (e.g., comment triggers fire), so the channel is partially functional.  AccountIG handle: @luketencate The automation was working fine, I recently verified the IG account (Blue check)Around 12/26/2025, it stopped working. In Instagram Accounts Center → Apps and websites, I see “Manychat-IG — Expired on 12/26/25.” After multiple reconnect attempts it still shows as Expired.Troubleshooting already completed: Rebuilt the Follow-to-DM automation (deleted/recreated, republished, confirmed LIVE). Verified Instagram “Connected tools / Allow access to messages” is ON. Removed ManyChat from Meta Business Settings → Integrations → Connected apps, disconnected IG insi

My “say hi to new followers” automation was working great for about a week, a few thousand sends with a good CTR. But suddenly it dropped to zero sends and I have gotten about 2000 followers with no messages sent. I tried deleting and re-creating the automation but still won’t send messages. Credentials look good and I have made no recent changes to my account.

Hi everyone 👋I’m running into an issue with a new follower welcome automation on Instagram and I’m a bit stuck.Context: Brand new Instagram account Automation is set to LIVE in ManyChat The automation should send a message when someone follows the account I’ve tested it multiple times with different new followers The message never triggers What I’ve already verified / tried:✅ Instagram account is Professional (Creator/Business)✅ Instagram permissions are correctly enabled: Instagram → Settings and activity → Messages and story replies → Message controls → Connected tools “Allow access to messages” is ON ✅ Clicked “Update permissions” in ManyChat (Help section) ✅ Automation shows no yellow dot (no unpublished changes) ✅ Automation status is LIVE ✅ Reconnected Instagram account more than once At this point, everything appears to be set up correctly, but the automation still doesn’t fire when someone follows the account.Has anyone experienced this with new Instagram accounts or

my process is as follow: I have a bunch of automation that are comment to dm, I duplicate the automation and attach it to my latest post,I have done that for the last couple of years from the app on my phone and never had an issue, but over the last couple of days as I click edit, update the automation to attach it to the new post, it gets created but doesn't go live. I have no way of bringing it live unless I use my laptop which is a giant pain as I have one reel/post going up every day and I’m currently not working so need to be managing it from my phone, any advice on whats going on? is there an update I’m unaware of? Ive refreshed permissions, logged in and out etc 

I could not find inbox in ManyChat app nor I could find other channel beside Whatsapp in live chat. I was able to see other channel in web version. The article wrote there is inbox for me to pick different platform (IG, Messenger, Tiktok), however I don’t see any inbox in the app. The live chat channel drop down menu only have open, close, all.Please help. Thank you

So I use the same primary automation every time I post to Instagram, and I simply duplicate the automation, apply it to my new post then just hit “go live” from the app. Recently however, it now takes me to a weird external page that no longer gives me the option to go live from the app - I can only go live from my desktop which is not convenient at all since I post content from my phone. Is anyone else experiencing this? Is ManyChat aware this is happening for some users? I don’t really understand why this regression has occurred, but I’m praying it will go back to how it was because creating a brand new automation every time doesn’t make sense for me.Thank you!

 I used ManyChat to reply to WhatsApp messages from paid ads, but it doesn't reply to all messages

Hey! Trying to connect our IG account to Manychat. Only works through Meta Business Suite in some way, not through the new Unified login. When I try logging in, at the end it says:“• You can't log in with this Instagram accountTry using a Facebook account that you know is connected to this Instagram account”How to solve this, so we can start trying Manychat and use the Follow to DM feature?Tried 2 IG accounts, both the same.

I had a manager connect me with ManyChat a few years ago, but I haven't used it for a while. Trying to create a new connection with it so I can do some automated responses. But as I go up to verify, it tells me that I already am connected. and I need to switch accounts. But every time I switch an account or click the button to switch an account, it just has me doing the same thing over and over again. I feel like I'm in a loop. When I click on the “request” email, it literally sends me back to this same thing. Any help would be great. 

Hi, i have a quick and simple question. If i set “Instagram Post or Reel Comments” Trigger to ANY POST Or If i set “Instagram User Shares Your Post or Reel as a Story” Trigger to ANY POST  Will these triggers still work for ads created in ad management? For the profile that is connected to manychat? The post will not be in my feed, but even if it is created in ads, will it count and the trigger will be activated?

We have a new feature called Marketing Messages on Messenger! 🔥Marketing Messages is the new way you will be able to re-engage your audience on Messenger!This feature - currently in Beta - is going to gradually and automatically replace Recurring Notifications, which will sunset starting from January 12th, 2026 based on Meta rollout plans. The exact date may vary based on the country of the credit card associated to your Meta Ad account.Learn more about all the upcoming changes in this help article.

Hello,  I am facing a problem. and don’t know if it’s normal. in de organic automation (comment on post) it’s working fine. But I used the same post/reel in meta to make an add. With automation (click on add) then quick replay en then go to the organic automation. but when people comment the word in the add then it don’t work. Is this normal? 

I have a Pro Plan but I have almost exhausted my contacts, can we purchase additional ones apart from the plan renewal ones?

hi guys, I want to connect facebook ads with manychat but facebook has changed their system I dont see partner instead this is only JSON code, and I dont see any flow in manychat i've set. Please help me  

Has something changed? Red Box message: “Set Delay duration of less than 24 hours for delivering the next messages”, these delays are 23 hours and under. It won’t let me update my automation, only thing that works is if I put it to minutes, which doesn’t work how I need.

I’m Joren, and I am proud to be a Manychat Educator and part of this community!To give a little bit of background on how I came here:I started 5 years ago with chatbots as part of my Bachelor thesis (for university). Then, I realised there was no website that explained how to create chatbots and chat automations, and I didn’t know what chatbot platform to use.But I knew one thing: Chat automations are the future for driving results for businesses!So that’s when I decided to start Chatimize. Chatimize is a blog and Youtube channel where you can learn to create chat automations for any business.And over the years, I have shared hundreds of chatbot tutorials, reviews of chatbot platforms and chatbot platform comparisons!Right now, we are inspring over 50K people every month to create chat automations that generate leads, boost revenue and reduce costs.We serve a wide range of clients, including:eCommerce businesses Retail companies SaaS companies Fitness clubs Coaches Influencers Marketin

A bit frustrated, but still hopeful.We’ve reached out through support tickets and email while trying to move forward with the Elite plan, and unfortunately haven’t heard back yet. We meet the stated requirements and are genuinely interested in doing business with Manychat, so the lack of response has been a little discouraging.We believe in the platform and see a lot of potential in working together.. just hoping to connect with the right person to take the next step.

Hi everyone I’m trying to connect my WhatsApp Channel in Manychat.I go through the setup, but when I reach the final step I get this error message:“Something went wrong. Please try again or contact support.”I attached a screenshot of the error screen.A few details: I’m currently on the Free plan, so I don’t have access to direct support (only the AI bot, which didn’t solve it). I’m following the standard WhatsApp setup wizard from Manychat. The error appears right after I try to connect the number. Has anyone faced this issue before or knows what could be causing it?Any help or workaround would be really appreciated  Thank you!