Facebook messenger Main Menu still shows old 5-item persistent menu

Question

Hi, I’m having an issue with the Facebook Messenger Main Menu for my ManyChat account. My current ManyChat Default Menu has only 3 items: 1. Энгийн меню 2. Сэт меню 3. Хаяг байршил However, Facebook Messenger still displays an OLD 5-item persistent menu, including two old items that no longer exist in my ManyChat Main Menu: * Ажиллах цагийн хуваарь * Өрөөний цагийн үнэ I have already tried: * Main Menu is enabled. * Clicked Update Menu successfully. * Made a small edit, updated the menu, reverted the edit, and updated again. * Refreshed Facebook permissions. * I have Full Control of the Facebook Page. * I am the Owner of the ManyChat account. * ManyChat is the Default Routing App for Messenger. * There are no Dynamic Menus configured. * All 3 current menu items are correctly linked and have no unpublished changes/yellow dots. * Meta Business Suite Frequently Asked Questions is OFF. * I tested from a different Facebook account and the same old 5-item menu still appears. It appears that an old persistent menu may still be stored on the Facebook/Meta side and is not being replaced when ManyChat publishes the current menu. How can I completely reset/remove the old Facebook Messenger persistent menu and republish the current 3-item ManyChat Main Menu?

cata_rendon · Answer

Hi ​@BoldnyamYou've covered pretty much everything on the ManyChat side. Two things I'd still try:Turn the Main Menu off completely and click Update, so it sends a delete to Meta instead of a replace. Then turn it back on and update again.In Business Settings, check whether another app still has messaging access to the Page. If an old tool set that menu, it may be holding it.If neither changes it, I'd open a ticket with a screenshot of your current 3-item menu and the one Messenger is showing, since this looks like something stored on Meta's side that they need to check:https://help.manychat.com/hc/en-us/p/get_support_page

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