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asked in Perguntas e respostas

Não consigo excluir os contatos

Gente! Tudo bem?! Comecei ontem a usar o Manychat e estou com muitas dúvidas em relação a exclusão de contatos. Use a automação somente para eu quero nos comentários e já passou de 500 e não consigo excluir! Alguém tem o passo a passo? Fiz pelo computador, filtrei todos os contatos e cancelei a inscrição, depois que o envio nada acontecer e eles permanecerem lá. Você foi cobrado por ter passado de 500 sendo que o problema é no Manychat?

Integrate Twitter to Mantchat

Hello,I have a question about creating chatbot for a Twitter account, does it possible in manychat?And if not does it possible to do this using integration platforms like make.com?

1900

7 months ago

ShannonVUp-and-Comer

asked in General Q&A

Smart Delay returns error message when "Update" automation button is clicked

Updating automation produces error message: Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment. How do I automate and follow up message to go out in a specific timeframe after the first message is sent? If the message is marked “comment reply” it disconnects the Smart Delay??? Super frustrating. Please help“Preview” loads the automation as shown:

260

7 months ago

ShannonVUp-and-Comer

asked in General Q&A

Can't login to Dashboard - White screen loads up when I try to login to Manychat Dashboard

When I login to manychat on my windows 11 laptop, I get a white screen. I do not have a problem when I log in using my iMac pro. I run Norton Internet Security and also use CCleaner. i am also using NORD VPN on the windows laptop, but not the iMac pro.. I also get a white screen when i click the “get started for free” button. How do I overcome this?

480

7 months ago

kylechanfxUp-and-Comer

asked in General Q&A

Issues with Manychat, trigger not being triggered

Hello! Manychat has worked completely fine for me for the last month, until now. It isn’t working for this video: https://www.instagram.com/p/C5j_4ywNcEq/, and now I noticed that manychat automations aren’t working for ANY of my videos. It doesn’t even register as the trigger was hit.

How to contact sales?

Hí! I been trying to contact sales from manychat to get a quote for my company but I haven’t receive a response yet. Any idea of where I can contact them?

140

7 months ago

lg.theoUp-and-Comer

asked in General Q&A

Probrem with the Facebook account

I started manychat with a new FB, absolutely empty, but i was banned. Now i can’t associate my instagram account with any new manychat account. How can I resolve that please ?

7 months ago

radamesbispoUp-and-Comer

asked in Perguntas e respostas

Flowise integração latencia e bloqueio de resposta

Hola pessoal, estou implantando um fluxo de inteligencia artificial usndo o recurso HTTP e tudo estar funcionando perfeitamente. a conexão api estar sendo feita para uma instalação flowise em meu servidor. porem a resposta ou latencia demora entre 12 a 25 segundos e o manychat estar bloqueando se demora mais de 10 segundos. as vezes tenho respostas que sao entregues dentro de 5 segundos e elas são entregues normalmente. gostaria de saber se ha algo que possa ser feito para aumentar a latencia de resposta ou seja aumentar o tempo que o manychat aceita? eu ja fiz alterações no meu fluxo para consultar a cada 10 segundos até chegar 1 minuto se ja ha resposta na variavel que coleta a resposta porem, o manychat realmente estar bloqueando se nao chegar dentro de 10 segundos. desse geito fica impossivel automatizar.

problem with Facebook and the account was disabled_Instagram connection

I logged in to Manychat on Facebook. But there was a problem with Facebook and the account was disabled.So I'm going to make a new Facebook account and connect to Instagram My Instagram account is linked to Manychat, which is linked to my previous Facebook account. So I can't add a channel. What should I do if I do this?No new Instagram account!

I'd like to leave a public comment as reply after some delay at Instrgram

Hi, I found the way to reply comment as DM after some delay.But I’d like to leave a comment publicly after some delay , not DM Does ManyChat have any function for what I want?If so, How can I do that?Please describe in detail. Thanks for your help in advance.

591

7 months ago

lunarylaynUp-and-Comer

asked in General Q&A

Comment reply bug

Comment reply → send dm is bugged suddely and it doesn’t work unless the person is previously following youIm contacting support and they can’t help with that and other competitors are working correctly so its just a manychat issue and their support is not helping.

MarcUp-and-Comer

Hey there,i would like to know when the whatsapp forms feature comes to manychat? :)

Scraping messages from live chat

Hey everyone, hope you’re doing great.I was wondering whether it’s possible to scrape names, and links to their instagram from live chat on ManyChat? We’re preparing DM campaign, and we need list of every contact that our client’s had conversation with on Instagram, so he could review whether we should send message to him, or not.

300

7 months ago

Mario MurillasUp-and-Comer

asked in General Q&A

Manychat sent a message I never scheduled, including Manychat prices

Hello, I wanted to talk about a situation that happened to me last week. A user sent me a message asking about the prices of my service, and they automatically received a message with the prices from Manychat.To be more specific, the message the person received contained the prices of Manychat.I was quite surprised because I don't have any workflow activated that would perform this operation. Has this happened to anyone else ? Do you know how I can solve this ? Thank you for your help

371

7 months ago

lunarylaynUp-and-Comer

asked in General Q&A

Bug on comment reply

Okay, so, suddely the comment reply + send DM tools stopped working. For some reason manychat got bugged, and now comments aren’t being replied unless the person previously follows me. Also, there’s another issue with DMs, where people can’t see the sent message.This is NOT something on my end, I tried a lot of Troubleshooting and nothing worked. On top of that I checked with another person that this is happening to her to. Wanted to know if someone else’s expeciencing thisThis is the first month Im using the paid tool and I feel very bad about paying something that doesn’t work on the simplest configuration ever

1080

7 months ago

DavidZUp-and-Comer

asked in General Q&A

Problem with broadcast delivery

Hi,I was sending two broadcasts and analytics shows that I have 9% of delivery only. Don't understand why is like this.Do you have any idea, maybe?

230

7 months ago

SupportRFUp-and-Comer

asked in Chatboteros en Español

Send whatsapp templates Via API

Hi, Im trying to send whatsapp templates via API, but the documentation is not complete and I’m not finding a way to solve it.Right now my goal is send a message out from 24hs automatically when the appointment is 1 day before to confirm it.I have the template approved and ready to use.The broadcast option is not possible to me because it’s not possible make it automatically. Please if someone can give me more ideas I will appreaciate.Ps. Hablo español e ingles

2544

7 months ago

gerarcatUp-and-Comer

asked in General Q&A

How to setup due time to respond

hello… im trying to setup a quiz in my bot, where the question have a limited time to be answered, but i can fnd a way to set it up… im using a text message with 3 buttons, so.. what i expect is.. if the person doesnt chose any of the buttons whitin the next 10secons, it wil go to the next step… is here anyone who can give me a hand on this?

1175

7 months ago

ISHANARUp-and-Comer

asked in General Q&A

Not able to verify payment

Hi there. I’m not able to sign up for Manychat Pro account. It’s connected with my stripe account and asking me to verify payments via stripe but I’m not receiving any links from stripe to verify payments. Also, I’m able to find any other place to update my payment details or credit cards details. It’s showing verify payment, the moment I click on verify payments, it’s asking me to enter registered email to receive a new payment link via stripe. But I’m not receiving anything.I have been waiting to hear from Manychat team for more than 10 days but I haven’t received any support reply. Can someone here help me fix this issue? Looking forward to hearing from awesome people here in Manychat community.Thanks!

350

7 months ago

alisoUp-and-Comer

asked in General Q&A

instagram comments issue

my automation is working with Instagram comments but there are some issues i cant understand right now my Comment DM Automation somehow run once for each user and if they Comment the Keyword for second time they don't get any Reply from my automation should i change any settings? or this is the right behavior?

721

7 months ago

Saimon da SolerUp-and-Comer

asked in Perguntas e respostas

Migração de BSP para o Manychat

Olá Pessoal, tudo bem?hoje uso o BSP 360 Dialog (https://www.360dialog.com/pt-pt) para gerenciar as mensagens. Alguém já fez migração para o Manychat? estou com duvida se isso é possivel, pois não posso perder o número. Obrigado

403

7 months ago

mlmlmlUp-and-Comer

asked in General Q&A

Automation not restarted

Manychat automation triggered with instagram comment from any post start only one time and when user send same comment for other / same post its not worked. Help please!

240

7 months ago

Michal BanomUp-and-Comer

asked in General Q&A

PAY FOR message messenger

I was see on youtube that many people have function sent message for money cost 2 cent for one message , dan i can sent message to all me customers. Where i can add this function ?

7 months ago

ElambharathiChat Surfer

asked in General Q&A

Do unsubscribed users still come under manychat billing ?

Manychat currently tells us that we are billed for the total number of contacts that we have under our contacts list. When I want an user to be excluded from the billing list, is it okay if I simply unsubscribe the user or do I delete them ?

500

7 months ago

Greencor7Up-and-Comer

asked in General Q&A

I am getting the following message when I try to "Set Live"

Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment. What is the problem I can’t seem to fix the problem.

340

7 months ago

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