Unanswered questions

I’d like to talk with other artist about how they use Manychat. I mostly see Insta Growth accounts using Manychat. And often talking about astronomical numbers they have reached. Do you think these numbers are true or are they making them up for clout??Are any artist using Manychat to build relationships or just send people to their website? Or a link to buy an art product?xo Steph

I published a post yesterday and set up a ManyChat automation so that when someone comments with a specific keyword, they should receive a DM and a public reply on the Post .However, I checked earlier today and the automation isn’t firing. There were two additional people who commented with the keyword, but they didn’t receive either the DM or the public reply.I’ve already tried: Refreshing permissions Creating a new copy of the automation Logging out and back in Confirming the automation is live None of these have fixed the issue. Has anyone experienced this before or knows what else I can check? I have already submit the support ticket and they’re not getting back to me!!  

Hey there,looking for a solution. Our keywords are randomly working, and I can't figure out what the problem is.For example, an automation is set to:User comments on your Post or ReelAll Posts or ReelsSpecific KeywordsComments include these Keywords:COBSCobsThis one did not trigger: COBS 😍These triggered: COBS, CobsIs really the emoji the problem? Because with another automation and trigger, it worked with the emoji. Someone used this READERINFO 🪐 and it worked.Thank you

How are doing follow ups with this 24h restriction?People are all the time in their phones not emails so i want to nurture AND CONVERT THEM INSIDE MANYCHAT and this happens every 3 days at first then every 5 daysCan you share how are you doing so or template that i can use Thank you

I created a system with manychat + n8n. However, manychat gives random data without waiting for the data coming from n8n.What kind of solution can I apply for this?When I asked GPT about the issue, it said that manychat is timing out, so it does not wait for the data from n8n.

Hey guys, is it possible that I can manually add a tag to multiple contacts and that will work as a trigger for my new automation flow. Actually we are providing a free demo session, so for the people who registered and joined the demo session online and I want to send them the message.  As manychat won’t be able to know who joined and who did not (atleast without the Zoom API and I don’t want to dig deeper for now as it is our first time), I am thinking to manually add the tag to the ones who joined. Now that “Tag is applied to a Contact” will work as a trigger and the automation message is sent to them automatically and the flow is being continued.  I tried this… but it is not working. I have checked all the basic things to make sure I am not doing some mistake.

Hi everyone,I run an agency, and i want to purchase ManyChat accounts for my clients under my business, but I’m wondering if I would still be eligible for affiliate commissions for these accounts. Since I would be the one making the purchases by adding accounts to my profile. would I still qualify for the affiliate program, or do commissions only apply when clients purchase each with a different email and profile through my affiliate link?Has anyone else had experience with this, or is there a clear guideline from ManyChat on how this works? I’d appreciate any insights or advice. Thanks!

Hi, My automations are not working 90% of the time and the contacts who do not get the comment replies are marked as “Deleted conversation”. I have raised tickets and reached out to support but nothing has worked. I have followed all the necessary steps since this glitch started 2 days ago. 

I have a configuration that triggers an external request whenever the value of a user field changes, but when looking at the received requests I see that on average this event is not fired in 35% of the cases.

Hello all, So I have a carpentry business. I get tons of messages and lots of them just click on the ad without providing any data or really needing something….I need to filter those, I creater like a router when I get a message of any kind then goes to AI step and tries to identify if they need Doors, kitchen, tv set,  walk in closet, etc…. and make AI step add them to a custom field named category, and it has to add the word DOOR, CLOSET, KITCHEN etc. then goes to a condition if the category is door, send it tto the doors automatization and go from there…. but it is not doing it…. AI keeps asking stuff even though detecting what it needs doesnt add the category name and if it does add it… automatization doesnt start. That could be because maybe it added doors instead of door.I dont know, im going crazy with this….

Hi ManyChat community, I’m hoping to get help resolving an issue with the Meta Conversions API connection in ManyChat. When I paste the Dataset ID and a freshly generated access token into:ManyChat → Settings → Messenger → Meta Conversions APIand click Enable, I receive the error:“Invalid Conversions API credentials.” Additionally, when I click Open Events Manager from within ManyChat, it consistently opens an Events Manager tied to a different ad account/business than the one I’m trying to connect. This is not the business or dataset I want to use. What I’ve already tried Confirmed the token is generated from the correct Meta business and dataset Tried both setup options: Set up with Dataset Quality API Set up without Dataset Quality API Refreshed Facebook permissions in ManyChat multiple times Confirmed my Facebook profile has admin access to the correct Business and dataset  What I need help with Confirming which Facebook Page, Business, and ad account this ManyChat w

Several days ago, ManyChat suddenly started automating responses 50% or less on all my automations. I’ve put in two Critical tickets...but no response. Worst customer service experience and there’s no urgency on their end at all. Is anyone else having this issue as of 12-15-25? Does anyone have any suggestions?I’ve contacted Meta/Facebook and they don’t see any issues on their end. I’ve refreshed connections, tried a new automation...and the issue persists. Any guidance would be greatly appreciated.Thanks

Olá. Minha conta foi encerrada com essas informações. Ao verificar a seção 7. Usos Proibidos eu não encontrei nada que possa ter feito que tenha encerrado a conta ou que tenha quebrado alguma regra ou politica. Isso me deixa frustrado. Ao falar com o suporte por e-mail pedi que verificassem com a segurança para entender o que eu fiz de errado para que nas minhas futuras contas isso não aconteça mais (e também pra saber o que fiz de errado), mas eles não podem passar essa informação… Ou seja, eu não encontrei nada que quebre os Termos de Serviço na minha conta, mas mesmo assim ela foi encerrada. Ao criar uma outra conta e salvar os fluxos de mensagem que tinha aqui, essa conta nova também foi encerrada automaticamente depois de salvar os fluxos.  Agora fico na duvida: excluo os fluxos e crio um novo? Como saber onde eu errei?  Alguém já passou por isso? 

Hi everyone,After connecting ManyChat to my Meta account, I suddenly lost access to some of my ad accounts and business assets in Meta Business Suite. My roles and permissions seem to have changed or disappeared without me doing anything manually.Has anyone experienced a similar issue before?Do you know what might cause this or how it can be fixed?Any advice or shared experience would be really appreciated.

We are experiencing an issue with WhatsApp messages sent by users to our business account.Several users report that when they send messages, the messages remain with the clock icon (pending) and are not delivered to our WhatsApp Business / ManyChat inbox.Details: The issue happens with inbound messages from users. The messages stay in “sending” state (clock icon). No reply is triggered in ManyChat. This occurs intermittently with different users. Our WhatsApp Business account is connected to ManyChat and uses Meta’s Cloud API. What we have already checked: WhatsApp Business account is active and verified. ManyChat connection is active. No recent changes were made to the integration. Internet connection is stable. Expected behavior:Messages sent by users should be delivered immediately and trigger the corresponding ManyChat flows.Actual behavior:Messages remain pending with the clock icon and never reach ManyChat.Please help us identify if this is related to: Meta / WhatsA

i want to store comment and insta id of person who comment. plz help. it is urgent

Hi everyone 👋I have a question about running an Instagram account in two languages (Dutch & English) and I’d love your advice.My idea is to keep each Reel in one single language — so a Reel will be either fully English or fully Dutch, not mixed.The captions, voice-over, and text on screen would all match that one language.My questions are: Is it wise to run one Instagram account in two languages? Does this affect reach, engagement, or the algorithm negatively? Are there best practices or tips you’d recommend when doing this? I’m curious to hear your experiences or what has worked for you.Thanks in advance! 🙏

i am new here and would appreciate any advi e you can give me as I navigate this new software I came across. Thank you

Every day or so I get a message that our TikTok account is disconnected and needs to be refreshed. Is this a normal issue? It is stopping us from making our chat flow work. None of our other accounts(FB or IG) are having this issue. (Yes we have a business account and it appears to work fine when it is refreshed and connected.) 

I’ve been using ManyChat for years and this is the first time I haven't been able to select the dropdown under PartnerApps in Ads Manager to select ManyChat.  I have refreshed the permissions.  Also, disconnected the permissions and reset them.  The drop down to choose ManyChat as the Partner App is greyed out.  Please help.

I am running an automation of comment reply that isn’t working properly. Sometimes, it works, sometimes, it doesn’t. Same posts, same trigger words. I already refreshed the permissions but it didn’t change anything. The leads comment but it doesn’t iniciate the automation (only half the time). Trying to talk to someone on support for days but it is impossible! 

Hi, I need to upgrade from the free trial to my Pro as I’m losing valid leads - i’ve reached my free trial limit - which is great - but my instagram account has now stopped sending out message to new followers etc and I had over 100 over night and they didn’t receive a thing :( please let me know how to do this. thanks

Hi, What is going on with the new pricing structure?It’s confusing, previously you paid for active contacts within your account and these accumulated.Now its based on the number of contacts who are engaged during that monthly billing period? Is that correct.That may work out cheaper for some but the cost per contact is substantially higher.Previously you had a pricing calculator (slider) but that's now been removed.Am I seeing this correctly??

my automatic reply to trigger words commented and also automatic dm is only working with some comments and not all, even when trigger word is used.why is this happening?

A função de mensagem de boas vindas a novos seguidores, não esta funcionando na minha conta ManychatPro. Informa que preciso atualizar minhas permissões para sincronizar com a conexão mais recente. Mas não tem como. Já tentei diversas formas. Quando vou criar uma automação nova, a opção de enviar essa mensagem para novos seguidores não aparece. Li em alguns foruns que o erro pode ser que ainda não tem essa habiltação na minha conta.Então pergunto, é problema nas permissões ou o problema esta ainda no Manychat que nao implementou minha conta para uso desta função?