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Question

New Followers Automation - Issue

  • September 12, 2026
  • 1 comment
  • 19 views

chrisszis

Hi everyone! I’m trying to understand an issue with an Instagram follower automation.

We’ve gained around 4,000 new followers, but only 253 people have entered/received the automation that is supposed to trigger for new followers.

I understand there may be eligibility or Instagram/ManyChat limitations, but the difference seems quite significant. Has anyone experienced something similar?

I’d like to understand:

  • Why would only a small percentage of new followers trigger the automation?
  • Is there a specific setting or eligibility requirement I should check?
  • Is there any way in ManyChat to see which followers were eligible, which ones triggered the automation, and why the others didn’t?
  • Is there anything we can change to increase the percentage of new followers entering the automation?

For context, we have approximately 4,000 new followers vs. 253 automation entries (~6%).

Any advice on what I should check or how to troubleshoot this would be really appreciated. Thank you!

1 reply

Gustavo Boregio
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  • Community Moderator & Expert
  • September 14, 2026

Hey ​@chrisszis there's currently a bug with Meta that is likely causing this. Here are the details: https://status.manychat.com/cmmxljn3s01ntuud42lsa7zud

I suggest you talk to Manychat support so they can look at your case, but the most likely response is that your account is being affected by this bug.

If this is the case, there's not much to do other than hope that Meta fixes it soon!