Skip to main content
Question

Unable to renew Pro due to payment error and support is not responding

  • August 27, 2026
  • 8 comments
  • 96 views
Kate Galan

Hi, has anyone experienced a similar issue?

My billing date arrived, ManyChat was unable to process the payment, and as a result my Pro subscription expired automatically and the account was downgraded to Free.

The main problem is that I cannot complete the payment with any card. I have already tried multiple cards, different payment methods, and different browsers, but the payment continues to fail.

I already opened a support ticket explaining the entire situation, but so far I have not received any response. In the meantime, my WhatsApp automations are blocked, which is directly affecting my business operations.

Has anyone experienced something similar? How did you solve it? What do you recommend I do to get the case reviewed by support as soon as possible?

      8 replies

      Gustavo Boregio
      Forum|alt.badge.img+7
      • Gustavo Boregio
      • Community Moderator & Expert
      • August 31, 2026

      Hi ​@Kate Galan were you able to sort out the payment issue?

      If not, open a ticket with support here: https://help.manychat.com/hc/en-us/requests/new?tf_23822556907164=form_source_hc&ticket_form_id=12734509953820

       

      🧑‍💻 https://engimarketers.com | 📲 https://superarmeonline.com
      natee
      • natee
      • Up-and-comer
      • September 1, 2026

      Hi, has anyone experienced a similar issue?

      My billing date arrived, ManyChat was unable to process the payment, and as a result my Pro subscription expired automatically and the account was downgraded to Free.

      The main problem is that I cannot complete the payment with any card. I have already tried multiple cards, different payment methods, and different browsers, but the payment continues to fail.

      I already opened a support ticket explaining the entire situation, but so far I have not received any response. In the meantime, my WhatsApp automations are blocked, which is directly affecting my business operations.

      Has anyone experienced something similar? How did you solve it? What do you recommend I do to get the case reviewed by support as soon as possible?

       

      Hi ​@Kate Galan 

      Has your issue been resolved?

      If it has been, how did you get it resolved?

      We have the same issue and we have opened a ticket with the Billing support team but we haven’t received a response.

      Your feedback and assistance will be greatly appreciated.

      ​@Gustavo Boregio 

      We have opened a ticket, any suggestions to get this issue resolved.

       

      Gustavo Boregio
      Forum|alt.badge.img+7
      • Gustavo Boregio
      • Community Moderator & Expert
      • September 1, 2026

      ​@natee give them some time to reply, and try with another card if you can…

      I know support is a bit overloaded right now but they’re working through all requests, so you’ll get a reply asap.

       

      🧑‍💻 https://engimarketers.com | 📲 https://superarmeonline.com
      theblackfemaleengineer

      I’m experiencing the exact same issues ​@Gustavo Boregio. I was told I need to upgrade from my current 29/mo plan due to having too many contacts. I’ve tried 9 times to upgrade to the 95/mo plan with multiple different card, different methods (link, not link, etc.) and nothing is working. I just get an error every time citing “something went wrong with your card”- I’ve used 3 different cards.

      theblackfemaleengineer

      Hi, has anyone experienced a similar issue?

      My billing date arrived, ManyChat was unable to process the payment, and as a result my Pro subscription expired automatically and the account was downgraded to Free.

      The main problem is that I cannot complete the payment with any card. I have already tried multiple cards, different payment methods, and different browsers, but the payment continues to fail.

      I already opened a support ticket explaining the entire situation, but so far I have not received any response. In the meantime, my WhatsApp automations are blocked, which is directly affecting my business operations.

      Has anyone experienced something similar? How did you solve it? What do you recommend I do to get the case reviewed by support as soon as possible?

      Yes, experiencing the EXACT same issue. I don’t know what to do.

      jaypelle
      • jaypelle
      • Up-and-comer
      • September 3, 2026

      I am experiencing this same issue. 

       

      I am experiencing a continuous billing/payment issue on my ManyChat account. I have repeatedly attempted to submit payment, and the payment form initially appears to accept the card information normally. Everything displays as valid and the payment appears to begin processing.

      However, after the payment loads/processes, the transaction does not complete. Instead, I receive the following error message:

      “Something went wrong with your card. Please, check your bank payment history or try again using another card.”

      I have already attempted payment using five different cards, and the same issue occurs with every card. Because multiple separate payment methods are failing in the same way, I am requesting that ManyChat Support review the account and payment processing issue and help restore the ability to successfully submit payment.

      jaypelle
      • jaypelle
      • Up-and-comer
      • September 3, 2026

      Did anyone get this problem solved? If so how?

      LucasCardoso
      • LucasCardoso
      • Up-and-comer
      • September 10, 2026

      Any updates?

      Community Terms & ConditionsAccessibility statement