Whenever someone DM’s me, ManyChat counts it as a Subscriber/Contact -- even though it doesnt trigger an automation…
Is that how it works? Because it doesnt make sense lol
Question
What Counts as a "Contact"?
+4Hey
An active contact is someone who interact with your business profile connected to Manychat, regardless if they trigger any automation or not.
You can check this info here: https://help.manychat.com/hc/en-us/articles/14281409288604-Billing-FAQ#h_01JCNBKESA2M70WR4ND24NHTBS
Thank you for the help!
Will that be changed any time soon? It doesnt really make sense because, why does a normal interaction count as a contact, you know?
Appreciate it Rodrigo!!!
+4
I get your point, and I agree it can be a bit confusing.
From what I understand, a normal interaction can count as a contact because that person becomes available for your business to engage with through Manychat.
Got you! Appreciate the knowledge Rodrigo!
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