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    Manychat Ideation Guidelines

    Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

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    740 Ideas

    rodrigo_silvano
    rodrigo_silvanoCommunity Moderator

    Edit or remove zapier triggers and remove zapier from the action tab after removing the connectionNew

    Hey, At the moment, we can send and receive data using Zapier actions in Manychat, and we can select existing “Trigger Zap” actions. But there’s no way to actually edit or fully remove an event once it’s added.Also, even after disconnecting Zapier from the Zapier side, the action still shows up inside Manychat, which makes things messy and confusing. Would be great to have an option to fully delete or edit those Zap actions (events) so we can keep things clean and under control. Thanks!

    0
    rodrigo_silvano
    Forum|Forum|11 months ago
    Andrea_Australia
    Andrea_AustraliaUp-and-comer

    Hide System Messages by defaultNew

     Allow to ‘hide system messages’ for every message by default on app. (at the moment 1 by 1 manually)If Mobile app is used by Live agent, most of time not a tech person, they don’t need to see system messages and don’t care what happening at background automations. Simplify UI for them will help a lot using Manychat for those people.  

    0
    Andrea_Australia
    Forum|Forum|11 months ago
    Andrea_Australia
    Andrea_AustraliaUp-and-comer

    Take a Photo to send quickly (open camera instead gallery)New

    Add ‘take a photo’ to open camera directly and send the photo. At the moment is allowed to select a photo from gallery which is annoying, everytime open camera app, take a photo, open manychat > gallery > select photo and send.Same as whatsapp app, should have gallery or take a photo to improve User experience (think about business that send 20 or more photos daily)  

    0
    Andrea_Australia
    Forum|Forum|11 months ago
    Thais Santos
    Thais SantosUp-and-comer

    Multiple Instagram accountsNew

    Allow the connection of multiple instagram accounts. 

    0
    Thais Santos
    Forum|Forum|11 months ago
    GSMX
    GSMXUp-and-comer

    WebchatNew

    It would be great if you could integrate a webchat channel, so we can embed a chat widget into our applications o websites. 

    2
    rodrigo_silvano
    Forum|Forum|11 months ago
    Tati Duque
    Tati DuqueUp-and-comer

    responder comentarios en tik tokNew

    Hola me gustaria que me colocaran la opción de comentar una publicación de un video de tik tok para poderlo automatizar con manychat

    0
    Tati Duque
    Forum|Forum|11 months ago
    filipchudoba
    filipchudobaUp-and-comer

    Backwards message sendingNew

    I would like to see a feature, where for example if you have forgotten to create the automation for the post or you have chosen wrong post, you would be able to recheck comments which are elidgible for the automations and it will do the automations for those profiles again, manually based on user input (for example on manychat app based on press some button “recheck past comments”).

    0
    filipchudoba
    Forum|Forum|11 months ago
    Gustavo Boregio
    Gustavo BoregioCommunity Moderator & Expert

    Support Workspace Team Google Drives/Sheets (or let us add Google Sheet by ID)New

    Ability to connect to Google Sheets in Workspace Team drives.This is key for agencies ;)

    0
    Gustavo Boregio
    Forum|Forum|11 months ago
    Mr_rusttsfg36_
    Mr_rusttsfg36_Smooth talker

    A GREAT way to Learn ManychatNew

    If This Community has the ELITE of ALL ELITE in Manychat.Why not the creators Offer them A bonus or an Free Month (if they’re Not on staff) For them taking their time to CREATE How To videos..Example.. One week is Five different videos on how each ELITE person runs their Giveaway (with each one being DIFFERENT)…I just reviewed the MC content and the woman explaining is everywhere and you cannot get a beat that reveals a START to FINISH path on how to do this..-OR-If someone CREATES a TEMPLATE that we All can grab and then The VIDEO is completely based on that Template so We can all Follow along Rather than us watching one person show one template for 45 seconds only to then jump into a totally different template..Just to show off the Features..Maybe I’m just crazy

    0
    Mr_rusttsfg36_
    Forum|Forum|11 months ago
    ha.jannis
    ha.jannisUp-and-comer

    Reactions and References in Instagram Live ChatNew

    I was wondering about why it seems to not be possible to react to Instagram DMs or reference them in a response via the Manychat Live Chat. In my opinion, this is a well-needed feature, because firstly reactions enable quick feedback that takes up less time than typing and sending, and secondly in a more detailed conversation it is essential to reference messages to maintain context. If you agree that reactions and references in Manychat’s Instagram Live Chat should be supported, you are more than welcome to vote this idea up :)

    0
    ha.jannis
    Forum|Forum|11 months ago
    Heric
    HericSmooth talker

    Advanced Permission and Visibility Settings per Team MemberNew

    Hi Manychat Team, I’d like to suggest a significant improvement regarding team member permissions and visibility controls within the platform.Currently, the only customizable access available for a team member is billing-related. It would be extremely helpful to have more granular control over permissions and visibility for each individual team member — rather than applying settings globally. Key Suggestions: Allow admins to assign specific permissions individually, such as: Access to add or delete contacts without requiring admin status. Ability to view conversations of specific team members (not all). Ability to access conversations in the "Unassigned" inbox. Ability to create, edit, or delete tags. And ideally, the ability to assign any permission that an admin currently holds to a specific member, depending on their role.  Use Case Examples: I want a team member to manage contacts, but not access billing or platform settings. I want a supervisor to view conversations from selected team members only, without granting full access to everyone’s inbox. I want to allow a support agent to monitor unassigned conversations, but not see automations or settings they don’t need. I want to allow a member to create and manage tags, without making them an admin.  Additional Request – Visibility Controls:It would also be helpful to control which resources each member can see: Automations Custom fields Sequences Menus Templates Configuration tabs  For example, a support agent doesn't need to see all flows or system configurations that are irrelevant to their tasks. Restricting visibility helps avoid confusion and keeps each team member focused on what matters to their role.This level of customization would make Manychat much more scalable and secure for teams of any size, especially those who work with sensitive data or need clear role separation. Could you help me with this, ​@Raquel C , ​@Marina? Thank you for considering this improvement!Best regards,Heric Fernandes

    0
    Heric
    Forum|Forum|1 year ago
    ha.jannis
    ha.jannisUp-and-comer

    Edit/Delete for notes in a chat/contactNew

    After talking to the Manychat support I had to realize that it was actually not possible to edit or delete notes in a chat/contact. I had assumed it must have been a bug, because a notes features without an option to edit/delete seemed to make absolutely no sense at all. Especially, considering that notes lead to a very cluttered appearance of a contact. Anyway, I created this idea thread to point out this critical issue with notes, raise awareness for this well-needed feature and maybe increase the priority of this topic on Manychat’s roadmap. If you agree that Manychat notes urgently require an edit/delete feature you are more than welcome to vote this idea up :)

    0
    ha.jannis
    Forum|Forum|1 year ago
    CrisHediec
    CrisHediecUp-and-comer

    Send the same broadcasts to different targets at the same timeNew

    Allow sending the same campaign or broadcast to multiple audience segments at the same time, without the need to manually duplicate the broadcast.

    0
    CrisHediec
    Forum|Forum|1 year ago
    J.J
    J.JSmooth talker

    Add location name to account -New

    It is impossible for me to scale using manychat. I need a way to identify the location. We are a franchise and the current UI/UX does not pull the location name along with the name. So I have to click into each then go to settings to try to identify. Also when I want to connect a new account. I have to right click, inspect and look through code for the page ID # to be able to match. please fix this. This has been the main reason I can’t add an additional 35 locations. 

    4
    Heric
    Forum|Forum|1 year ago
    miguelnf
    miguelnfUp-and-comer

    WhatsApp Profile Contact ImagesNew

     WhatsApp profile contacts images- Both in the contacts tab of live conversations and in the conversation chat would be great --  

    1
    Heric
    Forum|Forum|1 year ago
    LourdesPallas
    LourdesPallasUp-and-comer

    Idea para ManyChat: integración JSON para flujos desde ChatGPTNew

    ¡Hola equipo de ManyChat! 👋Soy Lourdes, especialista en marketing digital y lanzamientos de infoproductos centrados en embudos de venta por Instagram. Actualmente me estoy especializando en chat funnels.Últimamente he empezado a usar ChatGPT para esbozar estructuras de flujos conversacionales antes de construirlos manualmente en ManyChat. Esto me ahorra mucho tiempo en la fase creativa, pero el traspaso manual a la plataforma es repetitivo y consume demasiados recursos.Por eso, me encantaría proponer lo siguiente:✅ Una funcionalidad que permita importar estructuras de flujos a través de archivos JSON generados por herramientas de IA (como ChatGPT) o plataformas low-code, directamente al constructor de ManyChat.¿Por qué esto sería potente? Ahorro de tiempo enorme para creadores avanzados y agencias Colaboración fluida entre humanos e inteligencia artificial Escalabilidad: más fácil clonar, iterar y reutilizar flujos Impulso a la creatividad: estructuramos con lógica, diseñamos con alma Sé que actualmente los flujos solo se pueden duplicar manualmente o entre espacios de trabajo. Pero permitir la importación vía JSON (quizá a través de una estructura validada o un endpoint API) abriría la puerta a una forma mucho más ágil de trabajar para los usuarios más avanzados.Ya sea como funcionalidad nativa o como una capa de integración con partners verificados, esto podría revolucionar la manera en que construimos y escalamos automatizaciones dentro de ManyChat.Gracias por considerar esta idea y por construir una plataforma tan potente. ¡Estoy deseando saber qué opináis!—Lourdes Pallas@lourdespallas.mkt

    0
    LourdesPallas
    Forum|Forum|1 year ago
    Martin Traz
    Martin TrazUp-and-comer

    Condition at trigger StepNew

    Allow us to use a condition at the trigger step that eliminates the possibility that a contact will enter two automations at the same time. Such as: “Only start this automation ‘A’ if contact is not already in automation ‘b, C, etc/”.

    0
    Martin Traz
    Forum|Forum|1 year ago
    Martin Traz
    Martin TrazUp-and-comer

    Allow Contact Tag as Initial Step in Ad Flow AutomationNew

    Using tags allows us to create conditions where we don’t send more than one automation at the same time to a contact. Unfortunately where this occurs most often is with the “ad flow” automation for our IG ads, where the first block MUST be a message block AND it doesn’t allow us to place the tag using the “next step” feature either. This means the contact can’t be tagged until they have interacted with the message block. Simply allowing us to use the “next step” to add the tag would be a sufficient solution. Thank you.

    0
    Martin Traz
    Forum|Forum|1 year ago
    nocodedude
    nocodedudeUp-and-comer

    Enable Second-Level Granularity in Conditional FiltersNew

    Hi ManyChat team and fellow builders,I’d like to propose adding second-level filtering in Conditional blocks (and anywhere we compare timestamps). Right now the smallest time unit we can work with is one minute. For most automations that’s fine, but when you’re trying to build responsive, conversational experiences it becomes a real bottleneck.Why seconds matter Smart Delay + Conditional check loops A common pattern is: set a short Smart Delay, check the last user message time, decide whether to bundle new input or push a follow-up. With minute-only precision we’re forced to wait at least 60 seconds before the Condition can evaluate, which feels like an eternity in live chat. Message grouping & spam prevention Many builders try to merge multiple quick user replies into a single logical block, or throttle highly active users so we don’t spam agents. We currently can’t distinguish someone who answered 3 s ago from someone who answered 58 s ago. Proposed change Allow seconds as a valid unit anywhere we compare or add time (e.g., {{last_input}} is less than 15 seconds ago). If UI clutter is a concern, hide “seconds” behind an “Advanced” toggle—builders who need it will find it. Impact Faster user experience → conversations feel natural, which improves retention and conversion. Cleaner flows → no more hacky work-arounds (multiple branches, external APIs, or unnecessary tags). Competitive edge → other bot platforms already allow sub-minute delays; adding this keeps ManyChat best-in-class. If you’ve run into the same limitation—or have ideas on implementation—please add your voice below. The more real-world examples we share, the easier it’ll be for the product team to prioritize.Thanks for considering, and happy building! 🚀

    0
    nocodedude
    Forum|Forum|1 year ago
    sruliglik
    sruliglikUp-and-comer

    Send a contact file on WhatsApp (vcf)New

    Can you please add an option to send a contact file (vcf) in WhatsApp bot

    1
    Heric
    Forum|Forum|1 year ago
    NovaFinance360
    NovaFinance360Up-and-comer

    Adding a URL along with reply buttonsNew

    Wish could add a URL button along with reply buttons, as in this image:   Thank you very much.

    2
    Heric
    Forum|Forum|1 year ago
    Reinier
    ReinierUp-and-comer

    Suggestions for improving Manychat functionalityNew

    Hi! Here’s what I’d like to see on Manychat: Edit message option for X minutes, just like WhatsApp/Messenger/IG. The ability to follow up with clients who reach out via WhatsApp after 24 hours of no contact. The ability to delete messages. The ability to see all emojis that clients are sending. The ability to reply with an emoji to a message. The ability to see if the other person is typing. The ability to block people. Dark mode.  I hope you’ll consider this feedback. If not, I may have to reconsider my subscription, as it sometimes feels like I’m back in the '90s.

    1
    Heric
    Forum|Forum|1 year ago
    Vadim Ciobanu
    Vadim CiobanuSmooth talker

    Feature Suggestion for ManyChat: Tracking Last Live Chat Agent InputNew

    I appreciate the powerful automation tools ManyChat provides, especially the ability to access the last_user_input variable. This functionality enables seamless integration with external tools, such as an AI assistant, by transmitting the user's last message.However, in real-world scenarios, live chat agents frequently step into conversations between users and the chatbot. Currently, there is no built-in way to distinguish between messages sent by a bot and those sent by a live chat agent. This presents a challenge when integrating with AI assistants, as they may lose critical conversation context when automation resumes.Feature Request: I propose adding two new variables: last_agent_input – Capturing the last message sent by a live chat agent. last_agent_input_timestamp – Storing the date and time of the last message from a live chat agent. (requested also here  ) Benefits: Enhanced AI Training & Adaptation: AI assistants, such as GPT-based integrations, could learn from agent responses, which are often superior to bot-generated messages. This would help improve chatbot responses over time. Maintaining Conversation Context: When automation is paused while an agent handles a conversation, the AI assistant should still receive and process the agent’s messages. This ensures the AI retains full context once automation resumes. Seamless AI-Assisted Live Support: By forwarding agent messages to an AI assistant, businesses can refine responses, analyze customer interactions, and improve chatbot accuracy based on real human interactions. By implementing these variables, ManyChat would empower users to build smarter, more context-aware AI integrations, ultimately improving the quality of automated conversations.Thank you for considering this feature request. I believe it would be a valuable addition to ManyChat’s capabilities, helping businesses provide a more seamless and intelligent customer experience.

    2
    Heric
    Forum|Forum|1 year ago
    vinimax
    vinimaxUp-and-comer

    Add support to dynamic block on WhatsAppNew

    As a WhatsApp automation enthusiast an useful feature would be able to send audio/vídeos and many other formats through the API as you can in messenger. Basically, being able to use this: https://manychat.github.io/dynamic_block_docs/ with WhatsApp users.

    4
    Heric
    Forum|Forum|1 year ago
    Miguel Angel
    Miguel AngelUp-and-comer

    Chat en vivo messenger, se detuvo repentinamente y no responde.New

    Hola comunidad, estoy teniendo un inconveniente con el chat en vivo dentro de ManyChat. Todo estaba funcionando correctamente, pero de un momento a otro se detuvo y dejó de actualizarse.Actualmente:    •    No recibo mensajes nuevos.    •    El bot ya no responde.    •    No hay señales de actividad, como si se hubiera congelado.Ya probé cerrar sesión, limpiar caché y cambiar de navegador, pero el problema persiste.¿Alguien ha tenido una situación similar o sabe cómo solucionarlo?

    0
    Miguel Angel
    Forum|Forum|1 year ago

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