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    Manychat Ideation Guidelines

    Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

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    775 Ideas

    hamohouse
    hamohouseUp-and-comer

    tiktokNew

    Add tiktok to automatically reply to messages when there are customer comments on all works

    0
    hamohouse
    Forum|Forum|1 year ago
    Heric
    HericSmooth talker

    Paste or Drag-and-Drop Images into the ChatNew

    Hi Manychat Team, I’d like to suggest a highly useful feature to improve the support experience: the ability to paste an image directly into the chat or drag and drop an image (from clipboard or file explorer) to send it to the user. At the moment, it's not possible to paste a copied image or drag an image file into the chat — either in the desktop version or in the mobile app. This creates friction in everyday support tasks, especially when we need to quickly send screenshots, product images, or any visual content to the user. Allowing this feature would significantly increase speed and efficiency during live conversations, making it easier for support agents to respond with the right visuals without needing to manually upload files through a separate step. I believe this would be a valuable enhancement both on desktop and mobile, helping streamline communication and reduce response time. Thanks for considering this request, and congrats on the continued development of the platform!Could you help me with this, ​@Raquel C , ​@Marina?Best regards,Heric Fernandes

    3
    Javier Gomez
    Forum|Forum|1 year ago
    wmoskal
    wmoskalUp-and-comer

    Add Yotpo as an integration with ManyChatNew

    Add Yotpo as an integration with ManyChat https://www.yotpo.com/

    0
    wmoskal
    Forum|Forum|1 year ago
    annalawrencecoaching
    annalawrencecoachingUp-and-comer

    Flodesk IntegrationDelivered

    I would love to see Flodesk as an integration so I can collect email in manychat and directly send to my list without using a third party like Zapier 

    2
    Raquel C
    Forum|Forum|1 year ago
    Qubigo
    QubigoUp-and-comer

    Feature request for ManyChat – WhatsApp number existence check via APINew

    ManyChat’s API does not currently allow checking if a WhatsApp number or WhatsApp ID exists as a subscriber. This is a basic requirement for any serious integration.A direct endpoint is needed to avoid: Errors when creating already existing subscribers Unnecessary API calls Data duplication and inconsistencies It should return whether the number is linked to a subscriber Id or not.Without this, it's not possible to validate data before operating.Hope this gets added soon.

    0
    Qubigo
    Forum|Forum|1 year ago
    roverdrammen
    roverdrammenSmooth talker

    CAPI Purchase Event with Dynamic AmountNew

     I’m trying to trigger purchase events via the CAPI integration in WhatsApp.But I’m unable to dynamically set the purchase amount, there is no option to add a custom field. So this kills any chance to track sales in Meta Ads with accurate data.It would be really helpful to be able to put a dynamic value (custom field) in the amount field of the Conversion Event. Again, I’m talking about the CAPI here.Thank you for your time and support!

    3
    roverdrammen
    Forum|Forum|1 year ago
    AshleyBible
    AshleyBibleUp-and-comer

    Ability to click links from desktopDelivered

    Many of my customers access their links from a desktop. It glitches every time and says “get updates.” Also, the conversion rate would be so much higher if they could access from a desktop because this is where they will buy/download the freebie.

    2
    Raquel C
    Forum|Forum|1 year ago
    twakawl
    twakawlUp-and-comer

    Automations: Error handling on "unable to send"New

    Coming from a post in the community. 10% of my send templates are in the unable to send due to reasons underlying in the Whatsapp API. That is not something we could change as Manychat, but what would be great is that we can add an error handler to manage these cases. I do monitor all my chats through a system using Zaps from Manychat and Airtable. Combined with Meta leads coming in for recruitment purposeses. I do track the status of the applicants (interest, applying, no reaction, a questions or completed) through the automation and write this to Airtable.It would be great if i can send information to Airtable if this is happening such that we know we should call this person instead of going through Whatsapp application proces.   

    0
    twakawl
    Forum|Forum|1 year ago
    Tanaka Chindakuda
    Tanaka ChindakudaUp-and-comer

    Request for carousel Feature on Whatsapp for listing rather than the image feature just like meta didNew

    Majority of People here in Zimbabwe are on whatsapp . l have 3 years using manychat building a real estate whatsapp bot  for property listings so many people suggested this feature  at least for them to upload especially property owners . You can  check on this number +263 788 644 898 on whatsapp thus the bot . lm kindly request  this feature . l dont know how to explain . If need any assistant lm a software developer too l can help to make this amazing feature . 

    0
    Tanaka Chindakuda
    Forum|Forum|1 year ago
    Nippuracademy
    NippuracademyUp-and-comer

    Telegram User InputNew

    Hello Manychat Team, it would be great if users could send images and for Manychat to store them as user input!

    0
    Nippuracademy
    Forum|Forum|1 year ago
    Mik Torres
    Mik TorresUp-and-comer

    Integration with BrevoNew

    It will be helpfull to have an integration with Brevo.

    0
    Mik Torres
    Forum|Forum|1 year ago
    alnaqwii
    alnaqwiiUp-and-comer

    Increase Followers with a new automationNew

    Hey ManyChat team!I was thinking of a new automation, in which when a user likes 2 posts or more within 2 minutes of liking the first post, which usually indicates that the user has visited the profile and is now viewing more post. I want to suggest an automation that once its happened, the user get an automated DM ‘Liking our/my content. Follow for more!’ or similar. I think it will help boosting the business/account, and it will enhance user-experience.Best Regards,Sayed Ahmed Alnaqwi 

    0
    alnaqwii
    Forum|Forum|1 year ago
    twakawl
    twakawlUp-and-comer

    Split Owner and connected accounts & chat seatNew

    For many of our clients (recruitment teams) that we implement Manychat for the owner of the Meta Business account with full permisions is not always the person that should be the Owner of the Manychat account.This because the owner of the account is a marketing employee mostly that created it 10 years ago. And our Manychat users are mostly the recruitment team and manager that not necissairly hold all these rights. Therefore also 1 chat seat is mostly hold by a person that is not using it to the fully, which is slightlhy annoying to explain to clients. So idea 1: make sure that the owner doesn’t have to have a live chat seat. Then second, what would be great in my opinion:Owner is person X in organisation Y Owner connects with Facebook admin to connect accounts, this person stays in the Manychat account and hold the permissions to connect. The connection to the account is apart of the Owner.  Owner than assigns team members the manychat rights and divides chat seats accordinglyThis way the Manychat account is more flexible to the users, e.g. owners distrubute rights and connect to Meta through the right person instead of the admin must be owner of the account. I also think this is better for Security/Privacy reasons, such that the Meta account admin not always needs to be able to see/reply chat messages. 

    1
    twakawl
    Forum|Forum|1 year ago
    RicardoRomeroRequena
    RicardoRomeroRequenaUp-and-comer

    Automatic audio transcription in WhatsAppNew

    That ManyChat can understand voice notes in WhatsApp, automatically transcribe them, and use them as if the user had written them. This way, flows would continue to function as if they were text. 

    0
    RicardoRomeroRequena
    Forum|Forum|1 year ago
    adriana2007
    adriana2007Up-and-comer

    Feature that enables clients to call us via WhatsAppNew

    Hello,We are an event planning company with international clients, but we planning events only in Romania, and we are currently using ManyChat to streamline our communication process.However, we’ve encountered a challenge: many of our clients—especially those located outside Romania—prefer to communicate with us via WhatsApp, including making direct voice or video calls.At the moment, we haven’t found a built-in option to allow clients to call us directly through WhatsApp from the chat interface. We believe that offering this functionality would significantly improve the client experience and help us better serve our international audience.Is there a way to implement or integrate a feature that enables clients to call us via WhatsApp directly from our ManyChat flow? Thank you in advance for your support and guidance! 

    0
    adriana2007
    Forum|Forum|1 year ago
    DaniNetwork
    DaniNetworkUp-and-comer

    Dividir los usuario en grupos de automatizacionNew

    Dividir las automatizaciones de mensajes por seguimiento Divididos entre grupos de 300 usuarios, entre los potenciales 10,000 a 20,000 Dividirlos en grupos de 300, es decir un total de 64 eventos, entonces hay alguna manera de que la serie sé dividirá de 300 usuarios en 300 usuarios y así sucesivamente, o no habría ninguna manera  Los mejores deseos Daniel

    0
    DaniNetwork
    Forum|Forum|1 year ago
    sajithmohan
    sajithmohanSmooth talker

    Facebook Lead Forms & ManyChat Native IntegrationNew

    Hi, It would be great if it is possible to do a native integration for Meta leads forms to the manychat flows especially for WhatsApp. I can see that most of the competitors are providing this feature; but for ManyChat we need use third-party tools such as Make or Zapier and also the integrations fails in certain scenarios.  Thanks,Sajith

    0
    sajithmohan
    Forum|Forum|1 year ago
    HandlebarMedia
    HandlebarMediaUp-and-comer

    Permanently remove outdated FB connection and allow a new oneNew

    Manychat needs a way to sever a Facebook connection permanently to allow a different Manychat account to connect.Facebook connects to personal pages. You can’t connect it to Manychat until you’re absolutely certain of your settings.I tested Manychat years ago with a previous brand. Now with my current company, I can’t FB connect to Manychat because there’s already a connection, even though it isn’t used and the associated Manychat account has been deleted.The only option is to create a new FB login and gain access to all my client’s pages. That doesn’t sit right with me - or my clients.

    0
    HandlebarMedia
    Forum|Forum|1 year ago
    fcsoares86
    fcsoares86Smooth talker

    Restart automation with a triggerNew

    An option to permit set and enable a trigger to restart automations that are paused manually.Scenario: Some agents pause for all time automations and forget to restart after use. So with a trigger and cron we can restart an automation. 

    0
    fcsoares86
    Forum|Forum|1 year ago
    fcsoares86
    fcsoares86Smooth talker

    Agent name on chatNew

    Please add the function to enable live chat agent name like:  

    0
    fcsoares86
    Forum|Forum|1 year ago
    fcsoares86
    fcsoares86Smooth talker

    Enhancement of PermissionsNew

    When a live chat user is set, this live chat agent cant add new contacts or edit them, this is only enabled for administrator. In a scenario that we have an agent to filter custormers, the names of customers that are "😘🖤" need be changed to real name like function delivered at  

    0
    fcsoares86
    Forum|Forum|1 year ago
    jonbutler
    jonbutlerUp-and-comer

    Contact segregationNew

    Our use case is that we have a number of physical locations and when uploading contacts we would like to assign each contact to a location.  We then need each user at each location to only be able to see and interact with their own set of contacts.I understand that we can use tags, however currently all users have access to all contacts in Manychat, which won’t work for us at the moment unfortunately.

    0
    jonbutler
    Forum|Forum|1 year ago
    ofekloya
    ofekloyaUp-and-comer

    Custom Contact Name, System Messages in live chatNew

    Hey,I’m using Manychat WhatsApp Coexistence and it would be very handy if I Manychat could name the contacts that it initially pulls from WhatsApp Business exactly as they are saved in my whatsapp profile.Or, at least give me an option to rename the contact as I wish.Additionally, there is an option to turn off system messages in the live chat window, yea, but it resets every time I exist the window. I wish there was an option to globally turn off system messages such as automation starts, tag changed, or any other system message for team members.

    0
    ofekloya
    Forum|Forum|1 year ago
    latorrewl
    latorrewlUp-and-comer

    Add a typing animation while users are waiting for the reply (AI Step)New

    Since the AI doesn’t reply right away, could we display a typing animation while users are waiting for the reply? This is so they know a reply is on the way.

    4
    katjagomez.de
    Forum|Forum|1 year ago
    LeQwaneLynch
    LeQwaneLynchUp-and-comer

    Instagram automation trigger for content repost to storyClosed

    The current Instagram automation trigger for “story mentions”  only occurs when someone tags your account on their story.It would be cool to include (or have a unique trigger) for whenever someone simply reposts your content to their story even though they didn’t actually tagging your account.

    1
    Raquel C
    Forum|Forum|1 year ago

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