Ideas

Get Notified When Message Fails (e.g., "Meta did not deliver message")New

Currently, when a message fails to send due to Meta delivery issues (like the error: "Meta did not deliver message"), there is no notification or trigger to let us know. These failures happen silently-without alerts, tags, or error events-making it easy to miss leads or conversations that didn't go through.Request:Please add a way to trigger an action or notification when a message fails. This could include: A system event for failed delivery (usable in flows or conditions) An automation trigger for failed messages The ability to apply a tag or send an internal notification Even just logging failed messages to a specific place in real time Why it matters:This is crucial for customer support, lead follow-ups, and reliable automation. Right now, we only catch failures manually by digging through history. A simple failure trigger would make ManyChat flows far more dependable and proactive.

Automatic Cancellation Option for Scheduled MessagesNew

The new scheduled message feature is very useful, but it could be even better with the addition of an option to automatically cancel the scheduled message if the user replies before the scheduled time.Example:Imagine I scheduled a message to be sent at 2:00 PM: "Shall we finalize the purchase?"If the user sends me a message at 1:50 PM saying, "I loved your offer, I want to buy it," the scheduled message no longer makes sense.With the automatic cancellation option, we would avoid this kind of situation, providing a more efficient and personalized communication experience.

One Billing, Multiple PagesNew

Hello!It would be awesome if it were possible to have multiple Facebook pages under one account.I have several smaller accounts and it would be SO helpful to my small business financially to be able to include them all in ONE plan, contributing to the max subscriber limit, etc.Thank you!Jonah

Dark modeNew

White background is killer on the eyes. Please make an optional dark mode.Charcoal background with black floating flow boxes. White or grey text.My eyes will love it.

personalizar colunas na tabela de contatosNew

A rule to be triggered when a conversation is manually started by an agent in Live ChatNew

 Description (English):Currently, ManyChat’s Automation Rules are based on triggers like: system field changes, user field updates, specific dates/times, and more.However, there’s no option to trigger a rule when an agent manually starts a conversation in Live Chat.👉 My suggestion:Add a new trigger condition under Rules:"Conversation manually started by agent in Live Chat"Examples of use cases: Send an HTTP Request to update external systems like CRM or ERP. Update a Custom Field indicating the contact was manually approached. Trigger internal automations for better conversation flow tracking.

Send Audio Files through the API (Whatsapp and Instagram)New

Ability to send audio files through Dynamic Content or the sendContent API endpoint for Whatsapp and Instagram.Right now this supported only for Messenger and Telegram.

Manychat needs to fix their billing system.New

Since I live in India and our banking regulations are very stiff every time Manychat tries charging our card it fails because it needs additional authentication that an auto debit function cannot do. When this payment fails Manychat auto-downgrades my account with out any warnings.Which screws with every campaign I have running. I love the tool, I don’t mind the bill, I hate the billing system.It would be great if Manychat could either create an annual billing system or at least notify before the downgrade.Their support team just keeps saying its not on their roadmap. Not making money in a new country is not on their roadmap???

Smart Delay in Interactions with STEP AINew

Hello Manychat Team!I’d like to share an idea (which many users support) about enabling smart delays within the interactions of “STEP AI.”The goal is to allow: A delay in capturing/receiving user messages (to concatenate inputs if needed), And also to enable smart delays in the agent's response after receiving those messages. Best regards,Victor Bomfim

Automations for undelivered WA messagesNew

Hi Manychat team,I face a problem with a small but consistent percentage of WhatsApp users and would like you to consider a new feature: Currently, there's no way to automatically identify and handle contacts who didn't receive a WhatsApp message due to:a) WhatsApp-ID subscribed via API does not existb) temporary unavailabilityc) Meta's delivery restrictions.Suggested solution: Implement an automated system in Manychat that can detect undelivered WhatsApp messages, flag affected contacts, trigger specific automations based on delivery status, and provide options to retry sending messages or remove opt-ins if desired. For example a connector in flow builder like the one for user input "user did not reply within x minutes" --> "contact did not receive message within x minutes"So I can followup with a normal action block and guide users another way through the automations at points of interest within flow builder. "The benefit would be for the community, all WhatsApp Chatbot creators, agencies, agency-clients and WhatsApp users likewise. Use case: We run ads that subscribe contacts via API to WhatsApp and leads get their first message template immediately. For leads not reachable I need to notify an Admin, so they can call the person in time. Or send an API call to my CRM-System or Update a Google Sheet and so on… Use case #2: We subscribe gym members with their checkin via API to Manychat. If there are any problems, sending our initial welcome message, we need to know about it automatically to set further actions. Use case #3: We subscribe user via API after appointment bookings for confirmation and followups. If the contact is not reachable, we need to know about it to chose other ways of communication. A solution would help maintain cleaner contact lists, improve overall message delivery rates, and allow for more targeted follow-up strategies. It would save time on manual list management and improve engagement rates.Thank you very much for your consideration :-)Best regardsSebastian

Edit or remove zapier triggers and remove zapier from the action tab after removing the connectionNew

Hey, At the moment, we can send and receive data using Zapier actions in Manychat, and we can select existing “Trigger Zap” actions. But there’s no way to actually edit or fully remove an event once it’s added.Also, even after disconnecting Zapier from the Zapier side, the action still shows up inside Manychat, which makes things messy and confusing. Would be great to have an option to fully delete or edit those Zap actions (events) so we can keep things clean and under control. Thanks!

Hide System Messages by defaultNew

 Allow to ‘hide system messages’ for every message by default on app. (at the moment 1 by 1 manually)If Mobile app is used by Live agent, most of time not a tech person, they don’t need to see system messages and don’t care what happening at background automations. Simplify UI for them will help a lot using Manychat for those people.  

Take a Photo to send quickly (open camera instead gallery)New

Add ‘take a photo’ to open camera directly and send the photo. At the moment is allowed to select a photo from gallery which is annoying, everytime open camera app, take a photo, open manychat > gallery > select photo and send.Same as whatsapp app, should have gallery or take a photo to improve User experience (think about business that send 20 or more photos daily)  

Multiple Instagram accountsNew

Allow the connection of multiple instagram accounts. 

WebchatNew

It would be great if you could integrate a webchat channel, so we can embed a chat widget into our applications o websites. 

responder comentarios en tik tokNew

Hola me gustaria que me colocaran la opción de comentar una publicación de un video de tik tok para poderlo automatizar con manychat

Backwards message sendingNew

I would like to see a feature, where for example if you have forgotten to create the automation for the post or you have chosen wrong post, you would be able to recheck comments which are elidgible for the automations and it will do the automations for those profiles again, manually based on user input (for example on manychat app based on press some button “recheck past comments”).

Support Workspace Team Google Drives/Sheets (or let us add Google Sheet by ID)New

Ability to connect to Google Sheets in Workspace Team drives.This is key for agencies ;)

A GREAT way to Learn ManychatNew

If This Community has the ELITE of ALL ELITE in Manychat.Why not the creators Offer them A bonus or an Free Month (if they’re Not on staff) For them taking their time to CREATE How To videos..Example.. One week is Five different videos on how each ELITE person runs their Giveaway (with each one being DIFFERENT)…I just reviewed the MC content and the woman explaining is everywhere and you cannot get a beat that reveals a START to FINISH path on how to do this..-OR-If someone CREATES a TEMPLATE that we All can grab and then The VIDEO is completely based on that Template so We can all Follow along Rather than us watching one person show one template for 45 seconds only to then jump into a totally different template..Just to show off the Features..Maybe I’m just crazy

Reactions and References in Instagram Live ChatNew

I was wondering about why it seems to not be possible to react to Instagram DMs or reference them in a response via the Manychat Live Chat. In my opinion, this is a well-needed feature, because firstly reactions enable quick feedback that takes up less time than typing and sending, and secondly in a more detailed conversation it is essential to reference messages to maintain context. If you agree that reactions and references in Manychat’s Instagram Live Chat should be supported, you are more than welcome to vote this idea up :)

Advanced Permission and Visibility Settings per Team MemberNew

Hi Manychat Team, I’d like to suggest a significant improvement regarding team member permissions and visibility controls within the platform.Currently, the only customizable access available for a team member is billing-related. It would be extremely helpful to have more granular control over permissions and visibility for each individual team member — rather than applying settings globally. Key Suggestions: Allow admins to assign specific permissions individually, such as: Access to add or delete contacts without requiring admin status. Ability to view conversations of specific team members (not all). Ability to access conversations in the "Unassigned" inbox. Ability to create, edit, or delete tags. And ideally, the ability to assign any permission that an admin currently holds to a specific member, depending on their role.  Use Case Examples: I want a team member to manage contacts, but not access billing or platform settings. I want a supervisor to view conversations from selected team members only, without granting full access to everyone’s inbox. I want to allow a support agent to monitor unassigned conversations, but not see automations or settings they don’t need. I want to allow a member to create and manage tags, without making them an admin.  Additional Request – Visibility Controls:It would also be helpful to control which resources each member can see: Automations Custom fields Sequences Menus Templates Configuration tabs  For example, a support agent doesn't need to see all flows or system configurations that are irrelevant to their tasks. Restricting visibility helps avoid confusion and keeps each team member focused on what matters to their role.This level of customization would make Manychat much more scalable and secure for teams of any size, especially those who work with sensitive data or need clear role separation. Could you help me with this, ​@Raquel C , ​@Marina? Thank you for considering this improvement!Best regards,Heric Fernandes

Edit/Delete for notes in a chat/contactNew

After talking to the Manychat support I had to realize that it was actually not possible to edit or delete notes in a chat/contact. I had assumed it must have been a bug, because a notes features without an option to edit/delete seemed to make absolutely no sense at all. Especially, considering that notes lead to a very cluttered appearance of a contact. Anyway, I created this idea thread to point out this critical issue with notes, raise awareness for this well-needed feature and maybe increase the priority of this topic on Manychat’s roadmap. If you agree that Manychat notes urgently require an edit/delete feature you are more than welcome to vote this idea up :)

Send the same broadcasts to different targets at the same timeNew

Allow sending the same campaign or broadcast to multiple audience segments at the same time, without the need to manually duplicate the broadcast.

Add location name to account -New

It is impossible for me to scale using manychat. I need a way to identify the location. We are a franchise and the current UI/UX does not pull the location name along with the name. So I have to click into each then go to settings to try to identify. Also when I want to connect a new account. I have to right click, inspect and look through code for the page ID # to be able to match. please fix this. This has been the main reason I can’t add an additional 35 locations. 

WhatsApp Profile Contact ImagesNew

 WhatsApp profile contacts images- Both in the contacts tab of live conversations and in the conversation chat would be great --