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Share your ideas to make Manychat better.

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Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

Forum|Forum|2 years ago

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renata_sujtoUp-and-comer

Using DMs to create new post ideasNew

I would love to see an AI assistant that gives insight about what are the most common questions we get in our posts and DMs, in order to generate ideas to write posts for the next days/weeks.

Forum|Forum|1 year ago

Avi MediosUp-and-comer

Data collection EvolvedNew

Had an Idea to integrate the ChatGPT integration with the data collection messageThe idea is basically to let the GPT integration scan the user reply with custon instructions and if they are not accepted act as if its an invalid reply to allow data collection again(same as if you send a text to a file data collection data) the idea is to allow text data to be collected right with a kind of ai filtering system with ChatGPT but I guess an inline AI would also work

Forum|Forum|1 year ago

victorbomfim_Up-and-comer

Send videos via the mobile appNew

It would be very useful if the ManyChat mobile app allowed sending videos directly to customers, just like images, audio, and text. This would make communication more dynamic and help teams who manage chats on mobile.Why is this important? Improves customer experience. Gives more flexibility to mobile users. Avoids the need to use desktop or other apps to send videos. Suggestion:Add the ability to send video files through the ManyChat mobile app (Android and iOS), just like sending images and audio.

Forum|Forum|1 year ago

twakawlUp-and-comer

Delete rules of automations in TrashNew

Just found out that rules connected to automations in trash still exist in my overview as #newrule or copy copy copy.Would be great that rules are put to trash together with automations (or like a setting maybe).Also would be great if rules are named like - start <automation name> Also wondering how other users handle rules and naming!

Forum|Forum|1 year ago

ofekloyaUp-and-comer

Logs, arrays, code editing and visual automation flowNew

Detailed logs - An option to turn on automatic log production that creates a log after each run even if there were no errors, It details everything that you can see in the live chat window and more such as http request bodies sent and information received and how it is mapped directly into a variable. Visual automation - Instead of relying just on the live chat for debugging our countless debug messages, a feature that upon a beginning of the flow would allow me to see step by step the automation flow and the input and output of each block would make debugging way easier. For a reference see n8n or make.com for example. Display arrays - I’m using Pinecone to query and store information, and right now instead of directly sending an http request to embed a user message for querying and storing, I need to rely on other automation platforms in order to do that, because I can’t send the vector array via POST http request in the json body. Directly edit code - One of the areas that I spent the most amount of time debugging was finding alternative ways to edit malfunctioning json code in http requests, If I could directly see the json code that is inserted into a variable and edit its body I could figure out where are the renegade “ or \n or } that keeps giving me an invalid payload error. Thank you!

Forum|Forum|1 year ago

MartinhedegaardUp-and-comer

Facebook Lead ad CRM integrationNew

Would be great with a direct Integration for Lead ads

Forum|Forum|1 year ago

CarolineeeUp-and-comer

Update Klaviyo APINew

Hi Manychat Team,I noticed Manychat is using an old version of the Klaviyo API (V2). Klaviyo's now on V3, which adds contacts more efficiently and ensures proper consent and double opt-in.Klaviyo said:I've had a look at API logs and can see the inbound for ManyChat, it looks like it's using an outdated API of ours (v2, we are now using V3) and the API are they are using /members is essentially adding people to the list like uploading a CSV, doesn't look like consent is provided and double opt-in won't be triggered using this API. You would need to contact ManyChat to see if they are going to update their app and if they are going to provide consent when adding contacts to a list. Can you please update the integration to use Klaviyo's API V3? This would really help improve compliance and make things smoother for everyone.Thanks a bunch!

Forum|Forum|1 year ago

jaafaraltayarUp-and-comer

Personalized AI Audio GreetingNew

Automatically generate and send a custom audio message that includes the customer’s first name. Creates a unique, engaging experience using AI voice technology

Forum|Forum|1 year ago

fabianogoldoniUp-and-comer

Support Stickers in WhatsappDelivered

Please, we need Manychat to be able to display the stickers that customers send. Often, these are stickers that confirm or deny a question. Stickers are a way Brazilians communicate on WhatsApp, and we definitely can't go without this feature! Please prioritize this. Thank you!

Forum|Forum|1 year ago

simix92Up-and-comer

New OpenAI model integration (gpt-4o & gpt-4o-mini)Delivered

Please update the available models through the “ChatGPT Actions: Request”.Important missing models (as of July 2024):gpt-4ogpt-4o-minigpt-4-turbo

Forum|Forum|1 year ago

Jose David HerreraUp-and-comer

Using AI-Based Conditional Logic in ManyChat FlowsNew

I’d like to use conditional logic with AI to detect and respond to user messages based on their answers.For example, if a user replies with something that suggests they already have a business, the bot should follow one path; but if they’re just starting out, it should take a different route.Is there a way to implement this kind of dynamic, AI-driven flow inside ManyChat?

Forum|Forum|1 year ago

the_travelatorUp-and-comer

Ability to rename a widget in automations like COMMENT to DM on IG.New

Can’t rename these default automations properly.

Forum|Forum|1 year ago

the_travelatorUp-and-comer

Ability to delete broadcastsNew

We have some broadcast experiments. Some misconfigured and so failed completely when we started out. we can only duplicate these not delete which leaves mistakes open to being replicated. Would be good to be able to remove these as we can with bad templates.

Forum|Forum|1 year ago

mbrunellUp-and-comer

Allow removing/changing sign in options from an accountClosed

Make possible to remove or change a sign in option.For example, if you have a company email and your Facebook account and you change company… you want to remove your Facebook account as a log in to a prior company account.

Forum|Forum|1 year ago

MartinUp-and-comer

WhatsApp Dynamic Content RequestClosed

Need to bring data into WhatsApp from my own API’s

Forum|Forum|1 year ago

cleytonSmooth talker

Whatsapp Flows MetaClosed

Estou no aguardo da nova função da meta para Whatsapp que é o Whatsapp Flows ser implementada no Manychat, agora podemos criar:✅ Páginas de cadastro 💻✅ Formulários 📝✅ Reservas 🍽✅ Agendamentos 📆✅ Pesquisas 🔎✅ Orçamentos 💰E muito mais.…Tudo isso pela api oficial do Whatsapp sem o cliente precisar sair da conversa.

Forum|Forum|1 year ago

Luke VictorUp-and-comer

Feature Request: Native WhatsApp Location Sharing SupportNew

Hi ManyChat community! I’d love to see native support for location sharing/pin drop detection in WhatsApp chats. Currently, ManyChat doesn’t allow a user to drop a pin in WhatsApp that the bot can automatically read and respond to. We’re building concierge bots that would hugely benefit from this—where a contact shares their location, and the bot instantly replies with a pin to the closest branch or service point.This would unlock real value for service-based businesses.

Forum|Forum|1 year ago

3ayac_belyakUp-and-comer

Add a field to contact which shows the conversation is open or notNew

Please add a field to contacts which shows the conversation is open or not. This will help better manage contacts and create better segments. Thank you!

Forum|Forum|1 year ago

ElePerezUp-and-comer

Be able to change the contact´s name in WhatsappDelivered

Be able to change the contact´s name in WhatsappIf the client´s name is “😍👌🏻” I want to be able to change it to their real name.

Forum|Forum|1 year ago

HericSmooth talker

Make User Info Searchable in the Global Search BarNew

Hi Manychat Team, I’d like to suggest a valuable improvement to the global search functionality (top search bar): allowing it to search not just messages within conversations, but also user information such as name, last name, phone number, email, customer ID, and WhatsApp number. Currently, the search bar only returns results based on the content of the conversation, which limits its usefulness when trying to quickly locate a user based on known details that aren’t in the chat history. Expanding the search to include user fields would make it much easier and faster to find a contact without having to rely on multiple filters or navigate through the Contacts section. This would be especially helpful for support or sales teams who need to quickly retrieve user profiles based on identifiers. It’s a feature that would bring great value both on desktop and mobile (app). Thanks for considering this request! Could you help me with this, @Raquel C , @Marina? Best regards,Heric Fernandes

Forum|Forum|1 year ago

HericSmooth talker

Display PDF Files Instead of Just Links in WhatsApp ConversationsNew

Hi Manychat Team, I’d like to suggest an improvement for handling PDF files in WhatsApp conversations: displaying the actual PDF file (or at least its preview with file name), instead of showing only a link. Currently, when a user sends a PDF through WhatsApp, Manychat shows just a URL to the file. This creates a less intuitive experience, especially when we need to quickly view or share the file. Instead of seeing the file name or being able to preview it, we have to open an external link, which slows down support and increases the chance of missing important documents. It would be much more practical if the file appeared directly in the chat with its name, a preview, a download button, and also the ability to copy or share the file, just like it's possible with images in native WhatsApp. This would greatly improve usability, especially for support teams that receive invoices, ID documents, contracts, and other PDFs from users. Thanks in advance for considering this enhancement! Could you help me with this, @Raquel C , @Marina? Best regards,Heric Fernandes

Forum|Forum|1 year ago

HericSmooth talker

Condition Based on Conversation Status (Open, Closed, Assigned, Unassigned)New

Hi Manychat Team, I’d like to suggest a valuable improvement to the platform: the ability to set conditions based on the status of a conversation — such as whether it is open, closed, assigned, or unassigned. Currently, it’s not possible to use conversation status as a condition in automations, which limits our ability to build smarter flows and manage support with greater precision. Here are two practical use cases: Reopen unassigned conversations after a certain timeIf a user sends a message and the conversation remains unassigned for, say, 10 minutes, we could automatically reopen it, tag it as "pending review," and notify a team member — helping to avoid conversations being left unattended. Close assigned conversations after inactivityIf a conversation is assigned but there’s no activity for a specific amount of time, we could automatically send a follow-up message and close the conversation — keeping the inbox cleaner and improving workflow.Having access to this type of condition would allow for much better automation control and team management, especially in customer support scenarios. Thanks again for considering this suggestion, and keep up the great work!Can you help with this @Raquel C @Marina ? Best regards,Heric Fernandes.

Forum|Forum|1 year ago

HericSmooth talker

Enable Copy and Share Options for Text and Images in the AppNew

Hi Manychat Team, I’d like to suggest an important improvement for the mobile app experience, especially for those of us managing conversations through Live Chat: the ability to copy and share both text and images sent by users. Currently, in the Manychat mobile app, it's not possible to copy or share images that users send during a conversation. This creates a real limitation in support situations where I need to forward or save an image quickly — for example, to share it with another team member or reference it in another system. Text messages are somewhat easier to handle (some can be copied), but even then, a native "copy" and "share" option for both text and images would make a huge difference in usability and efficiency. This limitation is currently affecting my ability to properly assist users via the app, and I believe adding at least the ability to copy images would be a great first step toward improving the mobile experience. Thanks a lot for considering this request — I truly believe it would help many users who rely on the app for daily operations. Could you help me with this, @Raquel C , @Marina? Best regards,

Forum|Forum|1 year ago

Germán RupérezSmooth talker

Combine contacts via APINew

Sometimes, the same user contacts the business through two different channels (WhatsApp & Instagram for example).In this case, 2 different contacts are created and it would be very useful if we can combine both of them in the same contact in order to keep the custom values and the automations running maintaining the context.The only thing needed is the ability to programatically combine contacts.I believe this is not dificult. Thanks!

Forum|Forum|1 year ago