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Share your ideas to make Manychat better.

Manychat Ideation Guidelines

Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

Forum|Forum|2 years ago

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NicolasRemyUp-and-comer

IG DM automation trigger based on exact commentNew

Hi,Today we can setup a DM automation based on a word being included in an instagram comment, but that means the automation starts even when someone didn’t mean it: they may have just mentioned the keyword as part of a regular post/reel comment.Solution: we should have the option to define the exact comment (full comment) that will trigger the automation. For example, when we want people to type “monitor” to join the automation:-someone typing “that’s a cool monitor” wouldn’t enter the automation.-someone typing “monitor” would enter the automation

0

Forum|Forum|1 day ago

RômuloUp-and-comer

cancelamento e estornoNew

Fiz o cancelamento e gostaria de receber o estorno do valor da transação.

1

Forum|Forum|1 day ago

ZiadTariqUp-and-comer

Reel or Post send as triggerNew

I am a clothing brand owner and recently clothing brands have been growing like crazy for this specific video type: “send me this reel and you might win a free hoodie” this makes a HUGE percentage of viewers to share that reel to the page it was posted on collecting possible leads and entries for in that case the “giveaway”, the only problem is manychats sees people sharing a reel with my account as the first dm and it shows up as unsupported content because it is not a text, which leads to no way of setting a trigger and leads to 0% of these people turning into leads, even though this is extremely simple, it is yet to be fixed. I took my time and passion writing this so it would mean alot to make this happen and reach out to my small business clothing brand startup because i would love to get some manychat help:)

3

Forum|Forum|1 day ago

JuanDiego117Up-and-comer

Search for numberNew

A search engine that allows searching by WhatsApp number is very useful and essential for making things easier for the user, instead of searching by name, where sometimes there are so many Maria Cardenas that it's hard to know which one is which.

0

Forum|Forum|2 days ago

Mattias.WIMAmediaUp-and-comer

Getting the API solution expanded to automatically create "Auto-DM links from comments"New

We create a lot of posts for different real estate agents. Often the posts are listings. We love the function “Auto-DM links from comments”, because we can auto send material to a user who ask for info on a specific post (We use all reels, with specific keywords, so it also triggers on boosted reels). We would love the API to be expanded, so we via Zapier and monday can create these automations easier. The flow:Costumer sends material via our websiteThe project gets created in our monday board, where text for post it created via chat gptThe data from monday should via zapier get to Manychat where the function “Auto-DM links from comments” should be selected, and all the data from monday fills out. This function would mean that we could sell an auto post material solution with manychat function to our costumers, where no human has to be involved. All we need is the “Auto-DM links from comments” to be available via the API.Is there anyway to get to this function today, or does anyone know if this is to be added? BR. Mattias Jørgensen

0

Forum|Forum|2 days ago

Laerte JrUp-and-comer

API for Creating Flows & Automations ProgrammaticallyNew

Hi,I manage multiple Instagram and Facebook accounts for my digital business and currently use ManyChat for DM automations. The problem is: every automation (keywords, flows, messages) has to be created manually through the dashboard. When you have dozens of products across multiple accounts, this takes hours.I use AI coding tools (like Claude Code) that can generate complete automations from a single voice command but ManyChat's API only supports sending messages and managing subscribers. There's no way to CREATE flows, triggers, or keyword automations via API.What I'm requesting:- Flow Creation API - create and edit flows programmatically- Keyword/Trigger API - set up automation triggers via code- Custom Fields API - manage fields without the dashboard- Automation Rules API - create rules programmaticallyThis would allow:- Creating a complete keyword → flow → message automation in seconds- Replicating automations across multiple accounts instantly- Bulk updating links and messages without manual dashboard workI believe many users managing multiple accounts or using automation tools would benefit from this. Would love to hear if others need this too!Thanks,

1

Forum|Forum|6 days ago

BrawayUp-and-comer

Pause automation FOREVER in the appNew

Could you please add a "Pause Automation Forever" option to the ManyChat app? Right now, the only available option is to pause automations for 30 minutes at a time, which isn't very practical.

0

Forum|Forum|7 days ago

traveler2024Up-and-comer

Show the ad preview when default message stars conversationNew

When the user starts conversation with defaul message like “¡Hola! Quiero más información” that is the default message for whatsapp conversations in Meta, it would be useful a preview or name of the ad so we can give further info to cx instead of asking all over again

0

Forum|Forum|9 days ago

Holistic Soul CoUp-and-comer

Option to not have a button for IG New Follow DMNew

It would be great if the new follow DM allowed you to choose if you would like to have a button or not. Even better if it could be created as a flow like you can do with replies, comments, DM’s etc. It’s too restricted as it is.

0

Forum|Forum|13 days ago

Ceyhun bağcıUp-and-comer

Support WhatsApp Flows (Launch/Open Flow from ManyChat Automation)New

Hello ManyChat Team,We use ManyChat with the official Meta WhatsApp Cloud API and would love to see support for WhatsApp Flows.Meta now provides WhatsApp Flows, allowing businesses to collect information through interactive forms directly within WhatsApp. However, there is currently no way to launch a WhatsApp Flow from a ManyChat automation.A new action such as “Launch WhatsApp Flow” or “Open WhatsApp Flow” would enable businesses to build much better customer experiences.Example:Instagram Ad → ManyChat → WhatsApp Flow → Reservation Form → Continue ManyChat AutomationThis would be extremely valuable for:Reservations & Bookings Appointment Scheduling Lead Generation Customer Registration Customer Onboarding Service Requests Surveys and Data CollectionMany businesses are currently forced to use third-party platforms just to launch WhatsApp Flows. Native support in ManyChat would keep the entire customer journey inside a single platform.Adding support for WhatsApp Flows would make ManyChat one of the most powerful WhatsApp automation platforms available.Thank you for considering this feature.

0

Forum|Forum|13 days ago

billionairenunuUp-and-comer

email option not available on every flow for tiktokNew

when i first using the tiktok automation I notice you do not have the option to add a link to the button. Then I fought out you have to add the link in the email. So I create the flow. When i went back to create the next tiktok flow/sequence the option was not available. and on top of that manychat wanted me to pay additional $29 to use the AI when I`m on a PRO plan and I wasn`t using a AI feature. Now I`m just setting up a regular flow.

0

Forum|Forum|15 days ago

newshapeUp-and-comer

WhatsApp Template PreviewNew

Hello there,Since Meta's API doesn't support editing or deleting sent WhatsApp messages, ensuring 100% accuracy before it is sent, is critical for brand reputation. When users trigger template messages, especially for individual, out-of-window contacts, the system should not send them instantly. Instead, it should implement a mandatory preview step that displays all populated variables, requiring final confirmation before the message is actually sent.It’s too risky to have them shoot out instantly. A full preview with all the variables filled in, letting the user double-check and confirm everything before it goes live. Thanks,Nasser

0

Forum|Forum|17 days ago

Wen HeUp-and-comer

Feature Request: Global Analytics Dashboard with Custom Date Ranges (Yearly/Quarterly) & Campaign GroupingNew

The Problem:Right now, ManyChat has a massive reporting gap for enterprise marketing teams. It is nearly impossible to look at our performance holistically because we lack: Global/Account-Wide Reporting Over Time: We cannot select a custom date range (e.g., "Entire Year 2025" or "Q2 2026") to see the aggregate performance of all active automations during that period. Campaign-Level Organization: There is no way to group multiple flows, keywords, and growth tools under a single campaign umbrella to see how a specific marketing initiative performed. Because of this, we cannot answer basic leadership questions like: "How many total link clicks, comments, and subscriptions did we generate across all our automations last year?" Or, "What was the overall conversion rate for our Q3 campaign?"The Proposed Solution:We need robust, native reporting capabilities that include: Global Date Filter: A calendar dropdown at the account level allowing us to filter analytics (Total Comments, Link Clicks, Subscriptions/Opt-ins, Deliverability, and CTR) by custom dates, quarters, or entire years across all active automations. Campaign-Level Folder/Tagging: The ability to group related flows, keywords, and growth tools together into a named "Campaign" folder, with an aggregate dashboard showing total campaign performance. CSV/Data Export: A simple way to export these aggregated metrics for external reporting in BI tools (like Power BI) or presentation decks. Why this matters (Business Impact):Without high-level, time-based, and campaign-level reporting, ManyChat remains a localized "execution" tool rather than a strategic marketing channel. For teams managing high-volume enterprise social media, being able to pull annual and quarterly ROI numbers is a requirement. Implementing these reporting features would instantly bridge our measurement gaps and elevate ManyChat's value to enterprise organizations.

0

Forum|Forum|20 days ago

asdoiqUp-and-comer

Provide help meeting sessionsNew

I could not setup the flow I wanted, the UI is not supporting basic functionality. I was thinking something that basic can never be missing, it must be there but hidden somewhere so that’s where someone should have a meeting with potential clients to show them what they would want to do and how and help them navigate with the right behavior.

0

Forum|Forum|24 days ago

mrwiredupUp-and-comer

Automation for comments on TiktokNew

I'm a DJ on social media with over a million followers on tiktok and I need a way to automate comments. There are too many to reply manually. Additionally, I have 500,000 followers on Facebook. Kind of shot myself in the foot and have all of my Facebook followers on my personal page so as of right now there's no way to automate from a personal page.

1

Forum|Forum|25 days ago

CesarHerreraHnUp-and-comer

Instant reply with fileNew

Could be productive to business owners to be able to send an instant reply with an image or file like PDF, ie: customer need the menu, so i send instant reply with menu image. actually is not possible since it only can be done with marketing templates wich is paid.

2

Forum|Forum|25 days ago

Gerardo LoredoUp-and-comer

Native Support for WhatsApp Catalog Templates (MPM / Product Lists)New

1. The Current Limitation Currently, ManyChat does not support syncing or sending WhatsApp Catalog Templates (templates with the mpm button sub_type for product lists). While we can send Interactive Product Messages natively, we are strictly limited to the 24-hour customer service window. We cannot send catalogs as business-initiated messages for re-marketing campaigns.2. The Feature Request Please add native support in Flow Builder for WhatsApp Catalog Templates. Specifically, we need: The ability to sync templates from WhatsApp Manager that include a Catalog/Product button. A native block to map dynamic variables (Custom Fields or JSON arrays) directly into the product_items array of the template. 3. Business Use Case (Delta Mobiliario) In our e-commerce operations managing furniture retail, we run targeted remarketing campaigns for specific collections (e.g., Dining Rooms, Sofas). Right now, to send a dynamic catalog outside the 24h window, we are forced to create a high-friction funnel: send a standard text template -> wait for the user to click a quick reply -> then trigger the native product list. Being able to send the catalog directly within the initial template would drastically increase conversion rates for e-commerce users.4. Why "External Request" is not a workaround Advanced users cannot bypass this by hitting Meta's Graph API directly. Since ManyChat acts as the BSP (Business Solution Provider) and holds the WABA number lock, attempting to send a template via API returns a #200 Permission Denied (OAuthException) error. We are entirely dependent on ManyChat implementing this natively.Please upvote if you run e-commerce flows on WhatsApp!

0

Forum|Forum|25 days ago

tajaUp-and-comer

Allow Utility Message Template Buttons to Trigger a ManyChat Automation (Facebook Messenger)New

ProblemSince Meta introduced the 24-hour messaging restriction, we now have to use Utility Message Templates to send broadcasts to Messenger subscribers outside the 24-hour window.The problem is that Utility Message Template buttons currently support only external URLs.For ManyChat users this creates a poor experience because we cannot trigger a flow directly from the button.Instead we have to:create a Messenger Entry Link insert that URL into the Utility Template when the user taps the button, Messenger opens the device browser the browser redirects back into Messenger only then does the automation startThis extra step causes a significant drop-off.Many users:don't wait for the redirect, close the browser, have browser restrictions, or the redirect simply doesn't work correctly on their device.As a result, a large percentage of subscribers never enter the automation.Proposed solutionAllow Utility Message Template buttons to have an additional action besides Open Website:▶ Start ManyChat AutomationExactly like buttons inside normal Messenger messages.Instead of requiring an external Entry Link URL, let us select:Flow Automation Starting Stepdirectly from ManyChat.Example: Button:Learn MoreAction:Start Automation→ Our Offer→ Step 1 instead of Button:Learn MoreAction:Open URLhttps://m.me/.... BenefitsBetter user experience No browser redirect Higher click-to-flow conversion Fewer users lost during redirection Simpler setup for creators Cleaner broadcastsWhy this mattersMessenger broadcasts are becoming increasingly dependent on Utility Message Templates.Right now, the inability to launch a flow directly forces every ManyChat user to rely on a browser redirect, even though the destination is another ManyChat automation.This feels like an unnecessary workaround.Giving Utility Message Template buttons the ability to Start Automation directly would make Messenger broadcasts much more reliable and significantly improve conversion rates.

0

Forum|Forum|26 days ago

НикитаUp-and-comer

Sending the post ID via an HTTP request in the Body fieldNew

I'm setting up automation for comments under the store's Instagram posts or Reels. Often, customers who shop via Instagram ask for product prices in the comments under posts. I set it up so that the AI agent sees this request, understands which post the product question was under—for example, “Price?” A common response is “I replied in Direct,” but the agent in Direct doesn’t know which post the comment was under, since the system files don’t provide a way to pass the post ID or even its URL. Please suggest a solution to this problem or add the necessary system files to pass this information to the agent in n8n.

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Forum|Forum|27 days ago

MuhammadazalyUp-and-comer

fikrlarNew

shu joyiga yanaham minimal time qoshsa yaxshi bolar edi

0

Forum|Forum|1 month ago

bmortelUp-and-comer

beehiiv IntegrationNew

Hi! Noticed that ManyChat has a ton of integrations with email marketing and newsletter tools, but they’re missing an integration with beehiiv! I personally use it for my newsletter, and think that a beehiiv x Manychat integration would be super helpful to create new beehiiv subscribers from Manychat triggers, better organized tracking for my subscribers, and better subscriber tagging, etc.beehiiv is a super powerful newsletter platform that more and more creators like Josh Richards, Arnold Schwarzenegger, and PewDiePie are using. so I’m thinking that more of us would benefit from a beehiiv integration too? Let me know! I think it would be awesome

3

Forum|Forum|1 month ago

Arthur WavyUp-and-comer

WhatsApp Coexistence — Messages automatically marked as "read" on WhatsApp Business App, preventing tracking of unhandled conversationsNew

Hello,Since connecting my number via WhatsApp Coexistence, every incoming message gets automatically marked as "read" in WhatsApp Business App as soon as Manychat's automation processes and replies to it — even though I haven't opened the conversation myself. This makes it impossible to track which conversations a human still needs to review.Other users have reported the same issue on the Manychat Community (e.g. "whatsapp coexistence- all messages are marked as read on the phone," Sept 2025, still unanswered).Is there a setting or fix to prevent this, or can this be logged as a feature request?Thanks,

0

Forum|Forum|1 month ago

delandyerUp-and-comer

WhatsApp FlowsNew

Since the beginning of the year, Meta has released WhatsApp flows, the carousels on WhatsApp, and so far I haven't seen Manychat move to make this happen. When will we have access to these new features, and why does the tool take so long to update?

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Forum|Forum|1 month ago

mddistribuidoraUp-and-comer

Resposta de comentários do tik tokNew

Alguém já usa essa função? Assinei o plano pro mas não foi liberado, não sei onde solicitar o beta, mas essa é a função que mais tenho interesse

0

Forum|Forum|1 month ago

Jeff173838Up-and-comer

Many chat is no longer safe to use my instagram account shadow banned and im no longwr able to send dms to new peopleNew

I ran an automation to send links to people, and after about an hour I noticed I could no longer DM new users. It’s now been two days and the issue still hasn’t been resolved. avoid using ManyChat at all cost unless you want your account to get banned. Why do they not have fail safe where if you have sent to many messages it stops.

0

Forum|Forum|1 month ago