Ideas

Manychat invoices with our Tax ID for taxes purposesNew

In the EU, all invoices must include the legal identification of both the client and the provider, such as tax ID, business name, and address.

Being able to select multiple cards and moveNew

I have having to move every little card on my webflow everytime I need to edit the layout.Also being able to change multiple things at the same time (all the copy´s and everything) because you can miss a lot of things if you have a big workflow with multiple equal things

Add Phone Call ButtonNew

Pleaes add a Phone call button in Features list, this will help customer to make a direct call to our representative

Export to JSONNew

Please add the ability to export automations/flows as JSON files. This would make it much easier to share, back up, duplicate, and migrate complex automations. Thank you in advance.

Control de NotificacionesNew

He notado que todos los agentes de chat reciben notificaciones en el celular de todas las conversaciones, sería bueno que los supervisores pudieron controlar los permisos de notificaciones de los agentes.

Ubicación ActualNew

Actualmente existe un bloque que permite recopilar ubicaciones de WhatsApp. Sin embargo, aunque ofrece al usuario la opción de compartir su ubicación actual, no existe una configuración que restrinja el envío únicamente a dicha ubicación, por lo que el usuario también puede seleccionar y enviar cualquier otra ubicación.

Please make Manychat's VAT number official for accounting!New

I would really suggest that Manychat make their VAT number official for accounting purposes.Maybe include it automatically in the invoices (not the individual companies’ VAT’s, but Manychat’s own VAT). In some countries when you make a purchase you have to register the information on the company you buy from and often it’s required that both VAT and address is applied for correct accounting.

Only count contacts who trigger a ManyChat automationNew

ManyChat currently counts people who send normal Instagram DMs, reply to Stories, or interact with the account, even if they never trigger or use a ManyChat automation.I only use ManyChat for two specific comment automations (when someone comments “KEYWORD”). However, family members and friends who simply DM me normally can still become contacts and use my contact allowance.This feels unfair because I am paying for automation, not for ordinary Instagram conversations.Suggested solution: Add an “Automation-only contacts” option, where only people who trigger or interact with a ManyChat automation count toward the contact limit.Users who only have normal Instagram conversations should not consume their ManyChat contact allowance.This would make contact limits much fairer and more predictable, especially for creators who only use ManyChat for a few specific automations.

Connection with Captivation HubNew

Can we please get an integration for all of our contact to automatically connect with the platform captivation hub? 

Manychat on ThreadsNew

When will automations for the social network Threads be available?

WhatsApp carousel templateNew

Please add a carousel template for WhatsApp (https://developers.facebook.com/docs/whatsapp/business-management-api/message-templates/carousel-templates/)

Let an external AI agent take over a live conversation via External Request (AI handoff, not human handoff)New

**The gap:** every "takeover" feature in Manychat today assumes a *human* opens the Inbox and types. For a solo operator that assumption breaks exactly when it matters. I run a one-person business. When a conversation goes sideways, I am often driving or away from a screen. There is no support team to tag in.What I have instead is an AI operator (Claude) running on my own backend. It can read the conversation, look up the customer's live order state in my system, and answer properly. It is far more capable than a flow or a template. I want *it* to take the wheel, not a human.**What already works:** the External Request path. Inbound message → External Request → my server → I return the reply text → Manychat delivers it. Reliable, and it never runs into message-tag restrictions, because we are responding rather than pushing. That is the right rail. The takeover I want is simply: while a conversation is flagged, my server returns the AI operator's answer instead of the normal automated one.**What blocks it today:**1. **External Request timeout is too tight for a thinking agent.** A template answers instantly; a real AI needs a few seconds to read context and compose something genuinely useful. With a short ceiling, I am forced to return filler — which is the exact "bot acting dumb" experience I am trying to eliminate.2. **No supported deferred reply.** If I can't answer within the timeout, there is no way to acknowledge now and deliver the real answer moments later into the same conversation. My only reliable workaround is to hold the answer and attach it to the customer's *next* inbound — so the customer has to message twice to get one reply.3. **No per-subscriber automation pause/resume via API.** There is no clean primitive for "automation off, my external agent is handling this one, hand back when done." Without it, my agent and Manychat automation can talk over each other.**The ask (any one of these helps, all three would be excellent):**- A configurable / longer **External Request timeout**, or an official async pattern: ACK immediately, deliver the composed reply seconds later into the same conversation.- An **API to pause and resume automation for a single subscriber** — an explicit "external agent has this one" state.- Treat **AI agent** as a first-class takeover actor alongside a human agent, in the API and in how the conversation is labelled in the Inbox, so it is obvious who is speaking.**Why this matters beyond me:** AI agents behind Manychat are becoming the norm rather than the exception, and a lot of us are solo or tiny teams. The current model quietly assumes a staffed inbox. Making the External Request path a first-class AI-handoff rail costs nothing in Meta permissions — it is already request/response — and it turns "the bot said something dumb and nobody was around" into "the smart agent stepped in within seconds."**Real example:** a customer was mid-order in an Instagram DM. Our automation was not handling it well. I could not get my AI operator into that conversation at all — API sends returned HTTP 400, the Live Chat composer threw a server error, and I was not in a position to sit and type. It took over 30 minutes and we ultimately abandoned the channel and reached her by email. The whole time, the AI that could have solved it in one message was sitting there with no supported way in.

Estoy creando una Herramienta para crear agente IA personalizable conectado con manychat, quien le interese me aviseNew

Remove the mandatory first message from Click-to-WhatsApp AdsNew

Please add native WhatsApp Forms so users coming from Click-to-WhatsApp Ads can submit their data and enter the funnel without having to manually send a message first.This extra “send message” step creates unnecessary friction at the most important point of the funnel: the entry.For lead generation, the ideal journey would be:Ad click → WhatsApp Form → lead data captured → automation startsinstead of:Ad click → WhatsApp opens → user has to send a message → automation starts → lead data has to be collected afterwardsFor businesses spending money on Click-to-WhatsApp Ads, every additional step can cost conversions. The current setup makes the entry into a WhatsApp funnel less seamless than it could be.Native WhatsApp Forms could be used to collect data such as:name email address phone number other lead informationdirectly at the beginning of the funnel.This would also solve another major problem: right now, many professional setups require additional workarounds with tools like Make or Zapier to transfer lead data between WhatsApp, ManyChat, email marketing tools and CRMs.That means more setup, more maintenance, additional costs and more potential points of failure.For such a basic part of a lead generation funnel, having to rely on external middleware feels unnecessarily complicated and makes the whole setup more error-prone.Other WhatsApp-focused platforms already offer form-based lead capture, while ManyChat is stronger in many other areas of automation. That makes this missing feature especially frustrating.For marketers and agencies building WhatsApp funnels professionally, this is not just a convenience feature. It can genuinely become a reason to recommend another platform, even if ManyChat would otherwise be the preferred choice.I would really love to see this prioritized.Is native WhatsApp lead capture without a mandatory first message currently being considered for the roadmap?

Reiniciar métricas en automatizacionesNew

Me gusta proponer la idea de poder reiniciar las métricas de las automatizaciones de forma individual, manual y de ser posible programar reinicios automáticosAnexare la URL con captura de pantalla con mi ideahttps://prnt.sc/36B6wnBOoZHa En la captura coloque unos botones que serian los que permirian el reinicio de métricasCon métricas me refiero a lo que parece sobre los bloques de texto en las automatizaciones que muestra cuentas vez se entrego el texto, el porcentaje de apertura, los clics en el botón, ese tipo de cosashttps://prnt.sc/sQwtvMLLW2iQ 

Do Not Pause Automations when Human Agent repliesNew

 When a human agent replies to a user during a conversation, it would be great to have an option to NOT have the automations pause automatically.Right now it just lets us pick the time it pauses for.

Add preview to whatsapp templates on DesktopNew

When I use Inbox in my phone and click on the “Templates” icon, Manychat displays a list of all the available templates along with a preview of each of them, so you know what it contains.However, when you are in the Desktop, you only get a list with the names (without preview), which makes it very hard to choose the right template when you have a lot of them: Plus, when you click on one it doesn’t appear in the chat so you can verify it’s the right one before sending it. Instead, it’s sent immediately. In the phone it works much better. When I click on the CHOOSE TEMPLATE button, I can see all the available templates along with a preview of each of them:  And then, when I click on one, it appears as selected, but I still need to click on SEND to send it:  I think the Inbox experience in Desktop should be like the one in Mobile:- Show a preview of each template- Requiere the user to click SEND to avoid sending something by mistake

Threads keyword automationNew

Hi, a lot of people are using Threads and are leaving keywords, we really need it. Threads have even higher reach than instagram. You can even eliminate Facebook now cus no one is using it….. Threads really need to be one of the channels.

Native WhatsApp Forms (In-App Forms)New

Currently, when running WhatsApp ad campaigns, users must send a keyword or message first before a ManyChat flow can start. This extra step creates friction in the lead onboarding process and can negatively affect conversion rates — especially in paid campaigns.Proposed Solution:Introduce native WhatsApp Forms (in-app forms) that open directly inside WhatsApp when a user clicks a link or ad.These forms would allow users to fill in fields such as name, email, preferences, or other custom data without needing to send a message first.Why This Matters:I build automated WhatsApp funnels via ManyChat for coaches and consultants in the DACH region, and this feature would be a real gamechanger for WhatsApp automation and advertising.Platforms like Spoki already offer this kind of native WhatsApp form experience — enabling smoother lead capture and higher conversion rates.With native WhatsApp forms, advertisers could: Simplify the ad-to-chat flow dramatically Collect structured data directly in WhatsApp Improve the first-contact experience for new leads Optimize campaign performance and reduce drop-offs Questions: Is native in-WhatsApp form support currently on the ManyChat roadmap for 2025? If not yet, is there any workaround (e.g., via structured messages, templates, or custom API logic) to simulate this behavior? Impact:This feature would make WhatsApp ads much easier to optimize, improve lead quality, and reduce friction in funnel automation — especially for businesses running WhatsApp-based lead generation at scale.

Improve Search in InboxNew

The current Search in Inbox for Manychat Desktop doesn’t work.So here you can see I have an open conversation with a person called Olatz: However, when I search for “olatz”, I get no results: In the conversation with Olatz I even mentioned her name, so it’s not just in the Contact name but also in the conversation itself: However, still Manychat returns NO RESULTS.Support replied that the search functionality in the Inbox is designed to lonly through  messages sent by your contacts, not messages sent from Manychat — whether by a team member or a Live Chat agent.But it doesn’t make any sense. I cannot believe this behavior is by design, because if it is, then the whole Search feature is useless. No search works like this.And in the phone it works! If I search for “olatz” in my phone, it returns me the contact: Can anybody from the Product Team take a look? Because this really needs to be improved.I cannot believe I’m paying 99$ for a Search that doesn’t work.

جوشNew

 برای اینکه مناسب‌ترین روش درمان مشخص بشه، نوع اسکار، وضعیت پوست باید توسط پزشک بررسی بشه، برای مشاوره رایگان عکس پوستت رو بفرست تا بهت بگم بهترین درمان چی هست 

Search for numberNew

A search engine that allows searching by WhatsApp number is very useful and essential for making things easier for the user, instead of searching by name, where sometimes there are so many Maria Cardenas that it's hard to know which one is which.

Implement keyword checks to avoid duplicationNew

Is it possible to verify new keywords to avoid duplication?I currently maintain a spreadsheet with my products and related keywords. I have to double check to ensure that I am not duplicating keywords. It would be nice to see a message indicating ‘you are using these keywords in xxx automations’ or is this a problem? I am not sure and since I am a relatively new user and I did not see documentation addressing this issue, I am suggesting it. If it is not an issue, please point me to the relevant documentation which explains this process. thank you.

Implement naming functionality for automationsNew

The ManyChat automation naming functionality is confusing. There is no way to name an automation when it is being created - or else I have not figured it out. What I have to do now is create the automation, remember what it is for, then rename it once it is created. Why is it not possible to name the automation when it is being created?If that process does exist I would appreciate some documentation. 

Weekly reportNew

Dear Manychat,We are a financial institution which has 22 branches in 20 locations accross the whole country. I am the digital marketer of the company. Therefore, I get my budget for using Manychat approved every month where I get to show the report of the result of the approved budget to my supervisor. Unfortunately, it is nearly impossible and truly hard to get a report on how many times the Manychat is running during the last month.What I suggest is, what if we, Manychat users, get to download or see a weekly report on how many times the automations run throughout every Manychat profiles. In my case, I get to download or see the run numbers accross my 20 Manychat profiles, each has 4 automations. So that, I can show the result to my supervisor and get to my budget approved.I’m looking forward for your positive answer.Sincerely,Battsakhiur MunkhjargalDigital Marketer at Bers Finance