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Share your ideas to make Manychat better.

Manychat Ideation Guidelines

Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

Forum|Forum|2 years ago

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Wen HeUp-and-comer

Feature Request: Global Analytics Dashboard with Custom Date Ranges (Yearly/Quarterly) & Campaign GroupingNew

The Problem:Right now, ManyChat has a massive reporting gap for enterprise marketing teams. It is nearly impossible to look at our performance holistically because we lack: Global/Account-Wide Reporting Over Time: We cannot select a custom date range (e.g., "Entire Year 2025" or "Q2 2026") to see the aggregate performance of all active automations during that period. Campaign-Level Organization: There is no way to group multiple flows, keywords, and growth tools under a single campaign umbrella to see how a specific marketing initiative performed. Because of this, we cannot answer basic leadership questions like: "How many total link clicks, comments, and subscriptions did we generate across all our automations last year?" Or, "What was the overall conversion rate for our Q3 campaign?"The Proposed Solution:We need robust, native reporting capabilities that include: Global Date Filter: A calendar dropdown at the account level allowing us to filter analytics (Total Comments, Link Clicks, Subscriptions/Opt-ins, Deliverability, and CTR) by custom dates, quarters, or entire years across all active automations. Campaign-Level Folder/Tagging: The ability to group related flows, keywords, and growth tools together into a named "Campaign" folder, with an aggregate dashboard showing total campaign performance. CSV/Data Export: A simple way to export these aggregated metrics for external reporting in BI tools (like Power BI) or presentation decks. Why this matters (Business Impact):Without high-level, time-based, and campaign-level reporting, ManyChat remains a localized "execution" tool rather than a strategic marketing channel. For teams managing high-volume enterprise social media, being able to pull annual and quarterly ROI numbers is a requirement. Implementing these reporting features would instantly bridge our measurement gaps and elevate ManyChat's value to enterprise organizations.

0

Forum|Forum|10 hours ago

ZiadTariqUp-and-comer

Reel or Post send as triggerNew

I am a clothing brand owner and recently clothing brands have been growing like crazy for this specific video type: “send me this reel and you might win a free hoodie” this makes a HUGE percentage of viewers to share that reel to the page it was posted on collecting possible leads and entries for in that case the “giveaway”, the only problem is manychats sees people sharing a reel with my account as the first dm and it shows up as unsupported content because it is not a text, which leads to no way of setting a trigger and leads to 0% of these people turning into leads, even though this is extremely simple, it is yet to be fixed. I took my time and passion writing this so it would mean alot to make this happen and reach out to my small business clothing brand startup because i would love to get some manychat help:)

1

Forum|Forum|2 days ago

asdoiqUp-and-comer

Provide help meeting sessionsNew

I could not setup the flow I wanted, the UI is not supporting basic functionality. I was thinking something that basic can never be missing, it must be there but hidden somewhere so that’s where someone should have a meeting with potential clients to show them what they would want to do and how and help them navigate with the right behavior.

0

Forum|Forum|4 days ago

mrwiredupUp-and-comer

Automation for comments on TiktokNew

I'm a DJ on social media with over a million followers on tiktok and I need a way to automate comments. There are too many to reply manually. Additionally, I have 500,000 followers on Facebook. Kind of shot myself in the foot and have all of my Facebook followers on my personal page so as of right now there's no way to automate from a personal page.

1

Forum|Forum|5 days ago

CesarHerreraHnUp-and-comer

Instant reply with fileNew

Could be productive to business owners to be able to send an instant reply with an image or file like PDF, ie: customer need the menu, so i send instant reply with menu image. actually is not possible since it only can be done with marketing templates wich is paid.

2

Forum|Forum|5 days ago

Gerardo LoredoUp-and-comer

Native Support for WhatsApp Catalog Templates (MPM / Product Lists)New

1. The Current Limitation Currently, ManyChat does not support syncing or sending WhatsApp Catalog Templates (templates with the mpm button sub_type for product lists). While we can send Interactive Product Messages natively, we are strictly limited to the 24-hour customer service window. We cannot send catalogs as business-initiated messages for re-marketing campaigns.2. The Feature Request Please add native support in Flow Builder for WhatsApp Catalog Templates. Specifically, we need: The ability to sync templates from WhatsApp Manager that include a Catalog/Product button. A native block to map dynamic variables (Custom Fields or JSON arrays) directly into the product_items array of the template. 3. Business Use Case (Delta Mobiliario) In our e-commerce operations managing furniture retail, we run targeted remarketing campaigns for specific collections (e.g., Dining Rooms, Sofas). Right now, to send a dynamic catalog outside the 24h window, we are forced to create a high-friction funnel: send a standard text template -> wait for the user to click a quick reply -> then trigger the native product list. Being able to send the catalog directly within the initial template would drastically increase conversion rates for e-commerce users.4. Why "External Request" is not a workaround Advanced users cannot bypass this by hitting Meta's Graph API directly. Since ManyChat acts as the BSP (Business Solution Provider) and holds the WABA number lock, attempting to send a template via API returns a #200 Permission Denied (OAuthException) error. We are entirely dependent on ManyChat implementing this natively.Please upvote if you run e-commerce flows on WhatsApp!

0

Forum|Forum|5 days ago

tajaUp-and-comer

Allow Utility Message Template Buttons to Trigger a ManyChat Automation (Facebook Messenger)New

ProblemSince Meta introduced the 24-hour messaging restriction, we now have to use Utility Message Templates to send broadcasts to Messenger subscribers outside the 24-hour window.The problem is that Utility Message Template buttons currently support only external URLs.For ManyChat users this creates a poor experience because we cannot trigger a flow directly from the button.Instead we have to:create a Messenger Entry Link insert that URL into the Utility Template when the user taps the button, Messenger opens the device browser the browser redirects back into Messenger only then does the automation startThis extra step causes a significant drop-off.Many users:don't wait for the redirect, close the browser, have browser restrictions, or the redirect simply doesn't work correctly on their device.As a result, a large percentage of subscribers never enter the automation.Proposed solutionAllow Utility Message Template buttons to have an additional action besides Open Website:▶ Start ManyChat AutomationExactly like buttons inside normal Messenger messages.Instead of requiring an external Entry Link URL, let us select:Flow Automation Starting Stepdirectly from ManyChat.Example: Button:Learn MoreAction:Start Automation→ Our Offer→ Step 1 instead of Button:Learn MoreAction:Open URLhttps://m.me/.... BenefitsBetter user experience No browser redirect Higher click-to-flow conversion Fewer users lost during redirection Simpler setup for creators Cleaner broadcastsWhy this mattersMessenger broadcasts are becoming increasingly dependent on Utility Message Templates.Right now, the inability to launch a flow directly forces every ManyChat user to rely on a browser redirect, even though the destination is another ManyChat automation.This feels like an unnecessary workaround.Giving Utility Message Template buttons the ability to Start Automation directly would make Messenger broadcasts much more reliable and significantly improve conversion rates.

0

Forum|Forum|6 days ago

НикитаUp-and-comer

Sending the post ID via an HTTP request in the Body fieldNew

I'm setting up automation for comments under the store's Instagram posts or Reels. Often, customers who shop via Instagram ask for product prices in the comments under posts. I set it up so that the AI agent sees this request, understands which post the product question was under—for example, “Price?” A common response is “I replied in Direct,” but the agent in Direct doesn’t know which post the comment was under, since the system files don’t provide a way to pass the post ID or even its URL. Please suggest a solution to this problem or add the necessary system files to pass this information to the agent in n8n.

0

Forum|Forum|7 days ago

MuhammadazalyUp-and-comer

fikrlarNew

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0

Forum|Forum|18 days ago

bmortelUp-and-comer

beehiiv IntegrationNew

Hi! Noticed that ManyChat has a ton of integrations with email marketing and newsletter tools, but they’re missing an integration with beehiiv! I personally use it for my newsletter, and think that a beehiiv x Manychat integration would be super helpful to create new beehiiv subscribers from Manychat triggers, better organized tracking for my subscribers, and better subscriber tagging, etc.beehiiv is a super powerful newsletter platform that more and more creators like Josh Richards, Arnold Schwarzenegger, and PewDiePie are using. so I’m thinking that more of us would benefit from a beehiiv integration too? Let me know! I think it would be awesome

3

Forum|Forum|22 days ago

Arthur WavyUp-and-comer

WhatsApp Coexistence — Messages automatically marked as "read" on WhatsApp Business App, preventing tracking of unhandled conversationsNew

Hello,Since connecting my number via WhatsApp Coexistence, every incoming message gets automatically marked as "read" in WhatsApp Business App as soon as Manychat's automation processes and replies to it — even though I haven't opened the conversation myself. This makes it impossible to track which conversations a human still needs to review.Other users have reported the same issue on the Manychat Community (e.g. "whatsapp coexistence- all messages are marked as read on the phone," Sept 2025, still unanswered).Is there a setting or fix to prevent this, or can this be logged as a feature request?Thanks,

0

Forum|Forum|26 days ago

delandyerUp-and-comer

WhatsApp FlowsNew

Since the beginning of the year, Meta has released WhatsApp flows, the carousels on WhatsApp, and so far I haven't seen Manychat move to make this happen. When will we have access to these new features, and why does the tool take so long to update?

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Forum|Forum|29 days ago

mddistribuidoraUp-and-comer

Resposta de comentários do tik tokNew

Alguém já usa essa função? Assinei o plano pro mas não foi liberado, não sei onde solicitar o beta, mas essa é a função que mais tenho interesse

0

Forum|Forum|1 month ago

Jeff173838Up-and-comer

Many chat is no longer safe to use my instagram account shadow banned and im no longwr able to send dms to new peopleNew

I ran an automation to send links to people, and after about an hour I noticed I could no longer DM new users. It’s now been two days and the issue still hasn’t been resolved. avoid using ManyChat at all cost unless you want your account to get banned. Why do they not have fail safe where if you have sent to many messages it stops.

0

Forum|Forum|1 month ago

Judite agnesUp-and-comer

: Título: Automação de Ofertas da Shopee para WhatsApp, Instagram e FacebookNew

Sou afiliada da Shopee e gostaria de uma ferramenta com IA que encontre automaticamente as melhores ofertas, gere legendas e publique em grupos de WhatsApp, Instagram e Facebook. Atualmente gasto várias horas procurando produtos manualmente. A ideia é automatizar todo o processo para economizar tempo e aumentar as vendas como afiliada.

1

Forum|Forum|1 month ago

MUNDIALOUp-and-comer

NUEVA ACTUALIZACION MANYCHATNew

MANYCHAT YO Y COMO MUCHAS OTRAS AGENCIAS ESTAMOS EN DESACUERDO CON LA NUEVA ACTUALIZACION DE PAGO MENSUAL POR LA PLATAFORMA, YA ESTABAMOS ACOSTUMBRADOS A PAGAR UN VALOR ESTABLECIDO MENSUAL Y AHORA RESULTA QUE EL PLAN PRO ESTA EN 39, CUANDO ANTES ESTABA EN SOLO$15 Y CON 3 PUESTOS DE INBOX INCLUIDO EL PROPIETARIO, NO LES PARESE UN CAMBIO DE PRESIO MUY DRASTICO, PORQUE AHORA COLOCAN PLANES DE 250 CONTACTOS CUANDO ANTES ESRAN DE 500 PERO AHORA RESULTA QUE NO TIENE WHATSAPP Y HONESTAMENTE , QUIEN CONTRATA MANYCHAT SI NO VA A PODER UTILIZAR WHATSAPP, SON PLANES SIN SENTIDO, PIDO QUE REGRESEN A LAS OFERTAS ANTERIORES, GRACIAS

0

Forum|Forum|1 month ago

NooooopUp-and-comer

Fix broken multi user functionalityNew

I've spent no less than 40 hours trying to get another user to be able to login and use Manychat. So basically this can't scale. I'm a veteran software developer. If I can't figure it out, it litterly broken. Fix fast or lose my business.

3

Forum|Forum|1 month ago

Kayo de SouzaUp-and-comer

Automation to Send Private Messages to Users Who Like a PostNew

I would like to suggest a new automation feature for ManyChat that allows users to automatically send a private message to people who like or react to a social media post.Use CaseCurrently, ManyChat supports automations based on comments, but it would be extremely valuable to have an option triggered by post likes or reactions.Suggested FunctionalityDetect when a user likes or reacts to a post. Automatically send a private message or start a predefined flow. Allow filtering of users who have already received the message. Include an option to send the message only once per user, preventing duplicate messages if they interact with multiple posts. Allow users to choose which reactions trigger the automation (Like, Love, Care, etc.).BenefitsIncrease engagement with users who have shown interest in the content. Simplify lead generation and follow-up processes. Reduce manual work for marketers and businesses. Prevent repeated messages to users who have already been contacted.ExampleWhen someone likes a promotional post, ManyChat checks whether that person has already received the message. If not, it automatically sends a predefined flow containing additional information, a discount coupon, or an invitation to start a conversation.Additional NoteI understand that the feasibility of this feature depends on the permissions and capabilities provided by Meta’s APIs for Facebook and Instagram. However, if technically possible, this would be a powerful addition to the ManyChat platform.

1

Forum|Forum|1 month ago

sharva.tuckUp-and-comer

Exportable/Downloadable insightsNew

I hope Manychat is working on a feature to make insights directly downloadable. Making API integrations is making my experience less seamless.Plus logging in some insights fields myself is cause time loss.Overall if users can download insights directly, that means an enhanced user experience, less loss of data and fewer complications in funnels.

1

Forum|Forum|1 month ago

taylortimetvUp-and-comer

Organizing ideaNew

There should be a way to organize the automations by the most sends , least sends, etc

1

Forum|Forum|1 month ago

bilal omarUp-and-comer

i need to know who read my message in my whatsapp campaignNew

i need to get report when i send whatsapp campaign , i need this report contains who read the message not the percntage of read only .

0

Forum|Forum|1 month ago

navigator13Up-and-comer

Global Default Settings for Node Settings (e.g. Data Collection expires in x minutes)New

Title says most of it- so if I’m adding a Data Capture step it’s pretty annoying that it defaults to “wait for response” for 30 min when I want my default to be 6 hrs or x time. Should be a global settings on automation or account so there are fewer things to change. Not just data capture message but Smart Delay and a few other nodes where this would probably make sense. Would just mean a tiny bit less friction and time on setup and probably wouldn’t be too hard to. implement :)

0

Forum|Forum|1 month ago

averythreadUp-and-comer

Specific Automation PauseNew

I would like to request that you add a feature to pause only certain automations and not all automations. So this way I can easily keep a user from receiving the same message automation more than once without opting them out of all automations entriely

1

Forum|Forum|1 month ago

dbotUp-and-comer

Mailchimp with Tag AbilityNew

It’s brutal we have to pay an additional $15 per month just to use an external app to make tags transferable to mailchimp. this should be a native integration.

1

Forum|Forum|1 month ago

FULL INTEGRITYUp-and-comer

Export Chat History FunctionNew

I guess most of the business owners have the demands of exporting the chat history like I do. Since we cant use AI to check over our staffs response. I want to export the whole chat history and let AI organize and create a knowledge base and SOP of our products. And also to evaluate the response from our staffs. We would like to request for the function to export the chat history from Telegram Channel.

0

Forum|Forum|1 month ago