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Share your ideas to make Manychat better.

Manychat Ideation Guidelines

Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

Forum|Forum|2 years ago

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nocodedudeUp-and-Comer

Enable Second-Level Granularity in Conditional FiltersNew

Hi ManyChat team and fellow builders,I’d like to propose adding second-level filtering in Conditional blocks (and anywhere we compare timestamps). Right now the smallest time unit we can work with is one minute. For most automations that’s fine, but when you’re trying to build responsive, conversational experiences it becomes a real bottleneck.Why seconds matter Smart Delay + Conditional check loops A common pattern is: set a short Smart Delay, check the last user message time, decide whether to bundle new input or push a follow-up. With minute-only precision we’re forced to wait at least 60 seconds before the Condition can evaluate, which feels like an eternity in live chat. Message grouping & spam prevention Many builders try to merge multiple quick user replies into a single logical block, or throttle highly active users so we don’t spam agents. We currently can’t distinguish someone who answered 3 s ago from someone who answered 58 s ago. Proposed change Allow seconds as a valid unit anywhere we compare or add time (e.g., {{last_input}} is less than 15 seconds ago). If UI clutter is a concern, hide “seconds” behind an “Advanced” toggle—builders who need it will find it. Impact Faster user experience → conversations feel natural, which improves retention and conversion. Cleaner flows → no more hacky work-arounds (multiple branches, external APIs, or unnecessary tags). Competitive edge → other bot platforms already allow sub-minute delays; adding this keeps ManyChat best-in-class. If you’ve run into the same limitation—or have ideas on implementation—please add your voice below. The more real-world examples we share, the easier it’ll be for the product team to prioritize.Thanks for considering, and happy building! 🚀

0

Forum|Forum|10 months ago

sruliglikExplorer

Send a contact file on WhatsApp (vcf)New

Can you please add an option to send a contact file (vcf) in WhatsApp bot

1

Forum|Forum|10 months ago

NovaFinance360Up-and-Comer

Adding a URL along with reply buttonsNew

Wish could add a URL button along with reply buttons, as in this image: Thank you very much.

2

Forum|Forum|10 months ago

ReinierExplorer

Suggestions for improving Manychat functionalityNew

Hi! Here’s what I’d like to see on Manychat: Edit message option for X minutes, just like WhatsApp/Messenger/IG. The ability to follow up with clients who reach out via WhatsApp after 24 hours of no contact. The ability to delete messages. The ability to see all emojis that clients are sending. The ability to reply with an emoji to a message. The ability to see if the other person is typing. The ability to block people. Dark mode. I hope you’ll consider this feedback. If not, I may have to reconsider my subscription, as it sometimes feels like I’m back in the '90s.

1

Forum|Forum|10 months ago

Vadim CiobanuChannel Explorer

Feature Suggestion for ManyChat: Tracking Last Live Chat Agent InputNew

I appreciate the powerful automation tools ManyChat provides, especially the ability to access the last_user_input variable. This functionality enables seamless integration with external tools, such as an AI assistant, by transmitting the user's last message.However, in real-world scenarios, live chat agents frequently step into conversations between users and the chatbot. Currently, there is no built-in way to distinguish between messages sent by a bot and those sent by a live chat agent. This presents a challenge when integrating with AI assistants, as they may lose critical conversation context when automation resumes.Feature Request: I propose adding two new variables: last_agent_input – Capturing the last message sent by a live chat agent. last_agent_input_timestamp – Storing the date and time of the last message from a live chat agent. (requested also here ) Benefits: Enhanced AI Training & Adaptation: AI assistants, such as GPT-based integrations, could learn from agent responses, which are often superior to bot-generated messages. This would help improve chatbot responses over time. Maintaining Conversation Context: When automation is paused while an agent handles a conversation, the AI assistant should still receive and process the agent’s messages. This ensures the AI retains full context once automation resumes. Seamless AI-Assisted Live Support: By forwarding agent messages to an AI assistant, businesses can refine responses, analyze customer interactions, and improve chatbot accuracy based on real human interactions. By implementing these variables, ManyChat would empower users to build smarter, more context-aware AI integrations, ultimately improving the quality of automated conversations.Thank you for considering this feature request. I believe it would be a valuable addition to ManyChat’s capabilities, helping businesses provide a more seamless and intelligent customer experience.

2

Forum|Forum|10 months ago

vinimaxExplorer

Add support to dynamic block on WhatsAppNew

As a WhatsApp automation enthusiast an useful feature would be able to send audio/vídeos and many other formats through the API as you can in messenger. Basically, being able to use this: https://manychat.github.io/dynamic_block_docs/ with WhatsApp users.

4

Forum|Forum|10 months ago

Miguel AngelExplorer

Chat en vivo messenger, se detuvo repentinamente y no responde.New

Hola comunidad, estoy teniendo un inconveniente con el chat en vivo dentro de ManyChat. Todo estaba funcionando correctamente, pero de un momento a otro se detuvo y dejó de actualizarse.Actualmente: • No recibo mensajes nuevos. • El bot ya no responde. • No hay señales de actividad, como si se hubiera congelado.Ya probé cerrar sesión, limpiar caché y cambiar de navegador, pero el problema persiste.¿Alguien ha tenido una situación similar o sabe cómo solucionarlo?

0

Forum|Forum|10 months ago

renata_sujtoExplorer

Using DMs to create new post ideasNew

I would love to see an AI assistant that gives insight about what are the most common questions we get in our posts and DMs, in order to generate ideas to write posts for the next days/weeks.

0

Forum|Forum|10 months ago

Avi MediosExplorer

Data collection EvolvedNew

Had an Idea to integrate the ChatGPT integration with the data collection messageThe idea is basically to let the GPT integration scan the user reply with custon instructions and if they are not accepted act as if its an invalid reply to allow data collection again(same as if you send a text to a file data collection data) the idea is to allow text data to be collected right with a kind of ai filtering system with ChatGPT but I guess an inline AI would also work

0

Forum|Forum|10 months ago

victorbomfim_Chat Surfer

Send videos via the mobile appNew

It would be very useful if the ManyChat mobile app allowed sending videos directly to customers, just like images, audio, and text. This would make communication more dynamic and help teams who manage chats on mobile.Why is this important? Improves customer experience. Gives more flexibility to mobile users. Avoids the need to use desktop or other apps to send videos. Suggestion:Add the ability to send video files through the ManyChat mobile app (Android and iOS), just like sending images and audio.

1

Forum|Forum|10 months ago

twakawlChat Surfer

Delete rules of automations in TrashNew

Just found out that rules connected to automations in trash still exist in my overview as #newrule or copy copy copy.Would be great that rules are put to trash together with automations (or like a setting maybe).Also would be great if rules are named like - start <automation name> Also wondering how other users handle rules and naming!

0

Forum|Forum|10 months ago

ofekloyaUp-and-Comer

Logs, arrays, code editing and visual automation flowNew

Detailed logs - An option to turn on automatic log production that creates a log after each run even if there were no errors, It details everything that you can see in the live chat window and more such as http request bodies sent and information received and how it is mapped directly into a variable. Visual automation - Instead of relying just on the live chat for debugging our countless debug messages, a feature that upon a beginning of the flow would allow me to see step by step the automation flow and the input and output of each block would make debugging way easier. For a reference see n8n or make.com for example. Display arrays - I’m using Pinecone to query and store information, and right now instead of directly sending an http request to embed a user message for querying and storing, I need to rely on other automation platforms in order to do that, because I can’t send the vector array via POST http request in the json body. Directly edit code - One of the areas that I spent the most amount of time debugging was finding alternative ways to edit malfunctioning json code in http requests, If I could directly see the json code that is inserted into a variable and edit its body I could figure out where are the renegade “ or \n or } that keeps giving me an invalid payload error. Thank you!

0

Forum|Forum|10 months ago

MartinhedegaardExplorer

Facebook Lead ad CRM integrationNew

Would be great with a direct Integration for Lead ads

0

Forum|Forum|10 months ago

CarolineeeUp-and-Comer

Update Klaviyo APINew

Hi Manychat Team,I noticed Manychat is using an old version of the Klaviyo API (V2). Klaviyo's now on V3, which adds contacts more efficiently and ensures proper consent and double opt-in.Klaviyo said:I've had a look at API logs and can see the inbound for ManyChat, it looks like it's using an outdated API of ours (v2, we are now using V3) and the API are they are using /members is essentially adding people to the list like uploading a CSV, doesn't look like consent is provided and double opt-in won't be triggered using this API. You would need to contact ManyChat to see if they are going to update their app and if they are going to provide consent when adding contacts to a list. Can you please update the integration to use Klaviyo's API V3? This would really help improve compliance and make things smoother for everyone.Thanks a bunch!

3

Forum|Forum|10 months ago

jaafaraltayarUp-and-Comer

Personalized AI Audio GreetingNew

Automatically generate and send a custom audio message that includes the customer’s first name. Creates a unique, engaging experience using AI voice technology

2

Forum|Forum|10 months ago

fabianogoldoniExplorer

Support Stickers in WhatsappDelivered

Please, we need Manychat to be able to display the stickers that customers send. Often, these are stickers that confirm or deny a question. Stickers are a way Brazilians communicate on WhatsApp, and we definitely can't go without this feature! Please prioritize this. Thank you!

9

Forum|Forum|10 months ago

simix92Explorer

New OpenAI model integration (gpt-4o & gpt-4o-mini)Delivered

Please update the available models through the “ChatGPT Actions: Request”.Important missing models (as of July 2024):gpt-4ogpt-4o-minigpt-4-turbo

4

Forum|Forum|10 months ago

Jose David HerreraExplorer

Using AI-Based Conditional Logic in ManyChat FlowsNew

I’d like to use conditional logic with AI to detect and respond to user messages based on their answers.For example, if a user replies with something that suggests they already have a business, the bot should follow one path; but if they’re just starting out, it should take a different route.Is there a way to implement this kind of dynamic, AI-driven flow inside ManyChat?

0

Forum|Forum|11 months ago

the_travelatorExplorer

Ability to rename a widget in automations like COMMENT to DM on IG.New

Can’t rename these default automations properly.

0

Forum|Forum|11 months ago

the_travelatorExplorer

Ability to delete broadcastsNew

We have some broadcast experiments. Some misconfigured and so failed completely when we started out. we can only duplicate these not delete which leaves mistakes open to being replicated. Would be good to be able to remove these as we can with bad templates.

0

Forum|Forum|11 months ago

mbrunellUp-and-Comer

Allow removing/changing sign in options from an accountClosed

Make possible to remove or change a sign in option.For example, if you have a company email and your Facebook account and you change company… you want to remove your Facebook account as a log in to a prior company account.

2

Forum|Forum|11 months ago

MartinChat Surfer

WhatsApp Dynamic Content RequestClosed

Need to bring data into WhatsApp from my own API’s

2

Forum|Forum|11 months ago

cleytonChannel Explorer

Whatsapp Flows MetaClosed

Estou no aguardo da nova função da meta para Whatsapp que é o Whatsapp Flows ser implementada no Manychat, agora podemos criar:✅ Páginas de cadastro 💻✅ Formulários 📝✅ Reservas 🍽✅ Agendamentos 📆✅ Pesquisas 🔎✅ Orçamentos 💰E muito mais.…Tudo isso pela api oficial do Whatsapp sem o cliente precisar sair da conversa.

1

Forum|Forum|11 months ago

Luke VictorExplorer

Feature Request: Native WhatsApp Location Sharing SupportNew

Hi ManyChat community! I’d love to see native support for location sharing/pin drop detection in WhatsApp chats. Currently, ManyChat doesn’t allow a user to drop a pin in WhatsApp that the bot can automatically read and respond to. We’re building concierge bots that would hugely benefit from this—where a contact shares their location, and the bot instantly replies with a pin to the closest branch or service point.This would unlock real value for service-based businesses.

0

Forum|Forum|11 months ago

3ayac_belyakExplorer

Add a field to contact which shows the conversation is open or notNew

Please add a field to contacts which shows the conversation is open or not. This will help better manage contacts and create better segments. Thank you!

0

Forum|Forum|11 months ago