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[KNOWN ISSUE] Delays and failures in Follow to DM (Say Hi to New Followers) automation on Instagram

3 days ago

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Share your ideas to make Manychat better.

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Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

Forum|Forum|2 years ago

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Benedita MafraNew here

Being able to select multiple cards and moveNew

I have having to move every little card on my webflow everytime I need to edit the layout.Also being able to change multiple things at the same time (all the copy´s and everything) because you can miss a lot of things if you have a big workflow with multiple equal things

0

Forum|Forum|3 days ago

DesmondUp-and-Comer

Feature Request: Native Fallback Mechanism for Integration & Action Block TimeoutsNew

For several months, we have encountered an issue where our automation flows terminate unexpectedly before sending the initial message to clients. After extensive logging and tracing by different Technical Support members, the root cause was identified as the Google Sheets Integration request timing out, causing the flow to be terminated early.Currently, if an external request or action block times out, the entire automation flow is killed. I have been informed that this isn't limited to Google Sheets but affects all integrations.Proposed Solution: Implement a native fallback or "on-failure" path for actions in action blocks. This would prevent a single failed external request from breaking the entire user experience. Given that timeouts are a common reality of web-based integrations, this would significantly improve the reliability of the platform for all users.

5

Forum|Forum|7 days ago

karenewfuturesNew here

New Follower Message on TikTokNew

Similar to the new IG feature, create a feature in tiktok to also send welcome message to new followers. Thank you!

6

Forum|Forum|9 days ago

murillogrowthNew here

ManyChat API for the AI Agent Era — Broadcast, Templates, Metrics & Flow ManagementNew

The Problem ManyChat has one of the best visual automation builders on the market. But its API tells a different story. In 2026, where AI agents are becoming the primary interface between developers and SaaS platforms, ManyChat's API coverage leaves critical operations locked behind the UI — making it nearly impossible for AI-powered workflows to fully automate marketing campaigns. We manage 1,275 WhatsApp contacts through ManyChat for marketing campaigns in Brazil. Through the API, we can tag subscribers, create contacts, set custom fields, and reactivate subscribers. That part works great. But the moment we need to do the things that actually drive revenue — create a broadcast, list our approved WhatsApp templates, schedule a campaign, or pull performance metrics — the API has nothing. We are forced back into the UI for every critical operation. This is not a niche complaint. This is a structural gap that will determine whether ManyChat thrives in the AI agent era or gets replaced by API-first alternatives. The AI Agent Revolution Is Here — And ManyChat Is Missing It The numbers are not hypothetical. They are happening right now: - Claude Code (Anthropic's AI coding agent) has reached a $2.5B annualized revenue run-rate, with 58% of professional developers using AI agents in their daily workflow. - Gemini CLI (Google's agent) hit 98K GitHub stars within weeks of release. - MCP (Model Context Protocol) — the open standard for connecting AI agents to external tools — now has 17,000+ community servers and 97 million monthly SDK downloads. - Every major platform has already shipped MCP integrations: Stripe, Shopify, GitHub, Slack, HubSpot, Linear, Notion, Sentry, Cloudflare, Supabase — the list grows daily. What does this mean in practice? Developers and agencies no longer interact with SaaS tools through UIs. They say to an AI agent: "Send last month's broadcast performance report" or "Create a campaign targeting all subscribers tagged 'hot-lead' using the approved Black Friday template, scheduled for Friday at 9am." The agent calls the API. The work gets done. ManyChat's API cannot support any of these workflows today. Not because the product lacks the features — but because the API simply does not expose them. The Community Is Already Building Around the Gap The developer community is not waiting. They are building what they can with what exists: - Biznomad/manychat-mcp — a community-built MCP server that wraps ManyChat's API so AI agents can interact with it. But it can only do what the API allows: subscriber CRUD and tagging. No broadcasts. No templates. No metrics. - Multiple Zapier and Pipedream MCP bridges exist, all hitting the same wall. - Existing feature requests on this very portal tell the story: broadcast API management (1 vote), template API access (2 votes), flow control via API (4 votes). The low vote counts do not reflect low demand — they reflect the fact that most ManyChat users are marketers, not developers. The developers who need this are building workarounds or leaving the platform entirely. What We Are Asking For P0 — Critical (Unlocks AI agent integration) ┌───────────────────────────────────────────┬───────────────────────────────────────────────────────────────────────────────┐ │ Endpoint │ Why │ ├───────────────────────────────────────────┼───────────────────────────────────────────────────────────────────────────────┤ │ List WhatsApp templates │ AI agents need to know which templates are approved before sending. Without │ │ │ this, any automation is blind. │ ├───────────────────────────────────────────┼───────────────────────────────────────────────────────────────────────────────┤ │ Send WhatsApp template to subscriber │ The single most requested programmatic action. Templates are the only way to │ │ (with variable substitution) │ initiate WhatsApp conversations outside the 24h window. │ └───────────────────────────────────────────┴───────────────────────────────────────────────────────────────────────────────┘ P1 — High Priority (Unlocks campaign automation) ┌─────────────────────────────────────────────┬─────────────────────────────────────────────────────────────────────────────┐ │ Endpoint │ Why │ ├─────────────────────────────────────────────┼─────────────────────────────────────────────────────────────────────────────┤ │ Create broadcast via API │ Allows AI agents and external systems to trigger campaigns without UI │ │ │ interaction. │ ├─────────────────────────────────────────────┼─────────────────────────────────────────────────────────────────────────────┤ │ Schedule broadcast │ Time-zone-aware scheduling is table stakes for any marketing API. │ ├─────────────────────────────────────────────┼─────────────────────────────────────────────────────────────────────────────┤ │ Get broadcast metrics (sent, delivered, │ Without metrics, there is no feedback loop. AI agents cannot optimize what │ │ read, clicked) │ they cannot measure. │ └─────────────────────────────────────────────┴─────────────────────────────────────────────────────────────────────────────┘ P2 — Important (Unlocks full platform programmability) ┌─────────────────────────────────┬─────────────────────────────────────────────────────────────────────────────────────────┐ │ Endpoint │ Why │ ├─────────────────────────────────┼─────────────────────────────────────────────────────────────────────────────────────────┤ │ Get flow content/structure │ Currently only sendFlow exists (fire-and-forget). No visibility into what a flow │ │ │ contains. │ ├─────────────────────────────────┼─────────────────────────────────────────────────────────────────────────────────────────┤ │ Create/update flows │ Enables version control, CI/CD pipelines, and AI-generated flow creation. │ │ programmatically │ │ ├─────────────────────────────────┼─────────────────────────────────────────────────────────────────────────────────────────┤ │ List subscribers by tag │ No way to say "give me all subscribers tagged X." Bulk operations on filtered segments │ │ │ are impossible via API. │ └─────────────────────────────────┴─────────────────────────────────────────────────────────────────────────────────────────┘ The Competitive Reality - Listmonk (open-source, 19K GitHub stars) offers a complete REST API for every operation: campaigns, templates, subscribers, metrics — all fully programmable. - WhatsApp Business API (direct) gives full programmatic control over templates, messages, and analytics. - Brevo, Mailchimp, SendGrid — all have comprehensive APIs that AI agents can fully orchestrate. The pattern is clear: platforms that expose full APIs get integrated into AI agent workflows. Platforms that don't get bypassed. A Real Workflow We Cannot Automate Today 1. AI agent queries CRM → identifies 340 subscribers who attended a webinar but did not purchase 2. AI agent calls ManyChat API → lists approved WhatsApp templates → selects the "post-webinar-offer" template 3. AI agent calls ManyChat API → creates a broadcast targeting those 340 subscribers, scheduled for Tuesday at 10am 4. AI agent polls ManyChat API 48 hours later → pulls delivery and read metrics 5. AI agent generates a performance report and suggests optimizations Step 1 is possible today. Steps 2 through 5 are completely impossible via the API. Closing ManyChat has built an incredible product. The visual flow builder, the multi-channel support, the WhatsApp integration — all best-in-class. The API is the missing piece that would unlock an entire ecosystem of AI-powered automation tools. The community is ready — we just need the endpoints. The platforms that win the next five years will be the ones that AI agents can fully orchestrate. ManyChat has every advantage to be one of them. It just needs to open the door.

0

Forum|Forum|10 days ago

NicoleZvRUp-and-Comer

Sort tags by their nameNew

It would be great if the tags (and their respective folders) could be sorted by their name everywhere (in the Tags section, in the flows editing etc.).It’s difficult to navigate if it’s unsorted.

0

Forum|Forum|11 days ago

AwsamUp-and-Comer

Native lead qualification scoring before sending to automation flowNew

Hey ManyChat community 👋One thing I keep seeing agency owners struggle with:They build beautiful ManyChat flows but have no way to score the QUALITY of a lead before routing them.Right now the flow is:New follower → Welcome message → Automation flowBut there's no filter for:- Is this person serious or just curious?- Do they have budget?- Are they the decision maker?So unqualified leads go through the entire flow, waste automation credits, and still end up on a discovery call with no budget.I built LeadVett to solve exactly this.It sits between ManyChat and your calendar:New follower → ManyChat sends LeadVett link → AI scores the lead in 10 seconds → Only Gold leads get your Calendly linkTakes 2 minutes to connect to ManyChat.Has anyone else built a qualification step into their ManyChat flows? Would love to hear how you're handling this.

0

Forum|Forum|12 days ago

Nutrition ParlourExplorer

Automate a welcome DM to new followersBeta

Create an automation option that sends a greeting message to every new follower

8

Forum|Forum|14 days ago

mrwiredupNew here

Automation for comments on TiktokNew

I'm a DJ on social media with over a million followers on tiktok and I need a way to automate comments. There are too many to reply manually. Additionally, I have 500,000 followers on Facebook. Kind of shot myself in the foot and have all of my Facebook followers on my personal page so as of right now there's no way to automate from a personal page.

0

Forum|Forum|15 days ago

CelinneNew here

hello to followers on tiktokNew

I want to program a message to my followers on tiktok in the same way that I do on instagram, but I cant find it available.

1

Forum|Forum|17 days ago

Anja KatrineNew here

Please make Manychat's VAT number official for accounting!New

I would really suggest that Manychat make their VAT number official for accounting purposes.Maybe include it automatically in the invoices (not the individual companies’ VAT’s, but Manychat’s own VAT). In some countries when you make a purchase you have to register the information on the company you buy from and often it’s required that both VAT and address is applied for correct accounting.

2

Forum|Forum|18 days ago

TrathamNew here

message for who follow on tik tokClosed

Would be nice if we could sen a automatic message for who follow on tik tok

1

Forum|Forum|18 days ago

Tetiana AlieksieienkoUp-and-Comer

Welcome message for new TikTok followers.Closed

We see that you’re planning to launch automation on TikTok. This includes a welcome message for new followers as well as automatic responses triggered by comments.The key point here is that this approach helps build audience loyalty. It creates a positive experience — followers feel noticed and appreciated. When someone subscribes and receives a thank-you message, it shows that their attention matters. And that is important.

1

Forum|Forum|18 days ago

PXS StrategyNew here

Hashtag-Triggered AutomationNew

It would be great if ManyChat could read hashtags or similar markers in posts and automatically link them to a specific automation.

0

Forum|Forum|19 days ago

sajithmohanChannel Explorer

Gemini API integrationNew

Hi,It would be great if it possible to natively integration Gemini API (just like OpenAI API) with ManyChat.Thanks,Sajith

0

Forum|Forum|21 days ago

Ruben.MontesUp-and-Comer

New followers DMNew

We need options to add more buttons. This way they can select what is closely related to why they followed and we can nudge them into different directions

3

Forum|Forum|22 days ago

Gustavo BoregioCommunity Moderator & Expert

Pause Automations when there's a response through MetaNew

It’d be great to be able to pause the automation when there’s a human response from the app.This is particularly important for WhatsApp Business app with Coexistence.When the person with the phone replies, we need a way to automatically stop or pause the automations for that particular contact.It’d also be great to have this feature for Instagram and Messenger.

2

Forum|Forum|24 days ago

sajithmohanChannel Explorer

live session about api and integrationsNew

Hi team,It would be great if you could do a hands on webinar about the API integrations (specially for Facebook LeadGen/ Shopify/ WordPress form to WhatsApp) as direct integation is lacking in the platform. Thanks,Sajith

6

Forum|Forum|28 days ago

Juan MejiaUp-and-Comer

New update Feb 25New

Who’s idea was to change the chat view?It was a real bad idea. I hope they change it back. Maybe the developers should sit and work with the app with real leads before making any bad changes to it.

1

Forum|Forum|29 days ago

MagickExplorer

AnalyticsNew

Please provide better analytics. I would love to be able to see date based analytics on automations so I can see how many times they ran on any give day/week/month. Thank you

3

Forum|Forum|29 days ago

ourcosmicheartsNew here

Tiktok Keyword CommentNew

Auto DMs from comments is the feature I’m looking forward to the most! Along with Tiktok making links clickable within DMs.

0

Forum|Forum|29 days ago

antiwrinkleclinicNew here

Contacts Sync to Meta Ads AudienceNew

Similar to Klaviyo and other services it would really help to have a dynamic contact sync to a Meta Ads audience.This would allow the creation of look-a-like audiences to improve ad performance. Managing a Zapier connection which just crashes all the time is not a viable option. Ad tech integrations should be basic features.

1

Forum|Forum|1 month ago

majsenkrogsenNew here

DM in messenger to new followersNew

I would love to send an automated DM in Messenger to new followers on Facebook like I have an automation in Instagram. Best regardsMaja

0

Forum|Forum|1 month ago

Maria1986New here

Facebook integrationNew

Hi!It would be great if Facebook could work the same way as Instagram, where people receive both a DM and a reply under the post they commented on.Thanks!

0

Forum|Forum|1 month ago

dannyddowlingRising Conversationalist

Automation APINew

A great feature would be adding API endpoints to be able to create/edit automation flows.

1

Forum|Forum|1 month ago

Fabio GaulkeCommunity Moderator

Send Files (at least PDFs) through the API (Whatsapp and Instagram)New

Ability to send files through Dynamic Content or the sendContent API endpoint for Whatsapp and Instagram.https://manychat.github.io/dynamic_block_docs/channels/#sending-files

2

Forum|Forum|1 month ago