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Share your ideas to make Manychat better.

Manychat Ideation Guidelines

Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

Forum|Forum|2 years ago

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Kayo de SouzaUp-and-comer

Automation to Send Private Messages to Users Who Like a PostNew

I would like to suggest a new automation feature for ManyChat that allows users to automatically send a private message to people who like or react to a social media post.Use CaseCurrently, ManyChat supports automations based on comments, but it would be extremely valuable to have an option triggered by post likes or reactions.Suggested FunctionalityDetect when a user likes or reacts to a post. Automatically send a private message or start a predefined flow. Allow filtering of users who have already received the message. Include an option to send the message only once per user, preventing duplicate messages if they interact with multiple posts. Allow users to choose which reactions trigger the automation (Like, Love, Care, etc.).BenefitsIncrease engagement with users who have shown interest in the content. Simplify lead generation and follow-up processes. Reduce manual work for marketers and businesses. Prevent repeated messages to users who have already been contacted.ExampleWhen someone likes a promotional post, ManyChat checks whether that person has already received the message. If not, it automatically sends a predefined flow containing additional information, a discount coupon, or an invitation to start a conversation.Additional NoteI understand that the feasibility of this feature depends on the permissions and capabilities provided by Meta’s APIs for Facebook and Instagram. However, if technically possible, this would be a powerful addition to the ManyChat platform.

0

Forum|Forum|5 hours ago

navigator13Up-and-comer

Global Default Settings for Node Settings (e.g. Data Collection expires in x minutes)New

Title says most of it- so if I’m adding a Data Capture step it’s pretty annoying that it defaults to “wait for response” for 30 min when I want my default to be 6 hrs or x time. Should be a global settings on automation or account so there are fewer things to change. Not just data capture message but Smart Delay and a few other nodes where this would probably make sense. Would just mean a tiny bit less friction and time on setup and probably wouldn’t be too hard to. implement :)

0

Forum|Forum|12 hours ago

averythreadUp-and-comer

Specific Automation PauseNew

I would like to request that you add a feature to pause only certain automations and not all automations. So this way I can easily keep a user from receiving the same message automation more than once without opting them out of all automations entriely

1

Forum|Forum|1 day ago

dbotUp-and-comer

Mailchimp with Tag AbilityNew

It’s brutal we have to pay an additional $15 per month just to use an external app to make tags transferable to mailchimp. this should be a native integration.

1

Forum|Forum|5 days ago

FULL INTEGRITYUp-and-comer

Export Chat History FunctionNew

I guess most of the business owners have the demands of exporting the chat history like I do. Since we cant use AI to check over our staffs response. I want to export the whole chat history and let AI organize and create a knowledge base and SOP of our products. And also to evaluate the response from our staffs. We would like to request for the function to export the chat history from Telegram Channel.

0

Forum|Forum|8 days ago

Germán RupérezSmooth talker

AI Step Delay between messagesNew

It would be nice (and probably not hard to do), that you can configure a delay time between AI Step responses, so the customer perceives it as a human

11

Forum|Forum|9 days ago

lucaspalmeroUp-and-comer

A strategic thought on Manychat’s positioning (Metricool)New

Hi,I wanted to take a moment to write because I really like your company and your brand vibe.I’m writing not only as a long-time Manychat user and content creator, but also as someone with strong experience managing businesses and thinking strategically about positioning.Manychat has built something very strong. But I think there may be a risk worth paying attention to.A lot of content creators do not use just one platform. Many of us use Manychat for automation, but also use tools like Metricool to schedule content across multiple social platforms. From what I’ve seen, Metricool has also started introducing some basic automation features.Today, those automations may still be simple. But this is exactly where a comparison point begins.If a user starts thinking:“Wait, I can schedule posts, manage multiple platforms, and now also do some automation, all in one place, and for less money...”that becomes a real strategic threat.It may not be a full replacement for Manychat today, but it could become one in the mind of the customer.I would seriously ask:How many Manychat users are also paying for Metricool or similar tools?How many would be tempted by a more all-in-one option if those automation features continue to improve?This is the kind of shift that can become important very quickly if it is not addressed early.I’m sharing this because I genuinely like what you’ve built, and I think your team has a strong brand and product. But I also think this is the kind of competitive movement worth watching closely.Feel free to reach out if you’d ever like to discuss this perspective further.Regards,Lucas

1

Forum|Forum|9 days ago

Gustavo BoregioCommunity Moderator & Expert

Improve Errors LogsNew

Today all errors are categorized as ‘Errors’ or ‘Critical’ (Critical is only when the page is disconnected or blocked, as far as I know.There are some errors that are categorized as ‘Errors’ that should not be ‘Errors’.For example, failed JSON Mapping.With more AI + Integrations we’re using External Requests more and more, and failed JSON Mappings are, in most cases, by design, and not an error at all.With all JSON Mappings categorized as errors, it becomes difficult/impossible to find true critical errors.I suggest:Re-categorizing JSON Mapping errors to ‘Warning’ or Info’ level Ability to filter Critical/Error/Warning/Info messages Keep ‘Error’ category for true errors (5xx, 4xx, invalid content, etc). Basically errors that we cannot catch in our automations using conditions/user fields. Bonus points: ability to filter by type of error.

4

Forum|Forum|11 days ago

lebaneseangel22Up-and-comer

Save User Defaults for Comment AutomationsNew

Setting up automations for each post is extremely time consuming. There needs to be a way to save default settings and override the system defaults so they automatically populate every time a new automation is created.For example, I use the comments automation feature on every Instagram Reel and I use the exact same settings every time: turn “opening DM” off, turn “reply to their comments under the post” on, and replace all 3 default comment replies with my own custom responses. Right now, I have to repeat those same 5 steps manually for every single post. I should be able to save my preferred settings and my own custom comment replies as the default instead of the system-generated ones.

0

Forum|Forum|13 days ago

sharva.tuckUp-and-comer

More accessible supportNew

I had a support ticket to raise (outside of general FAQ) and the bot was just rerouting me to articles that do nothing to solve my actual problem, just make me spend 5 minutes reading something with another link to spend 5 more minutes reading something else and THEN finally land on the page to raise support tickets. As a user of the paid version (pro) if I am getting “human support” tier access, make it easier to find please.We would like a easier way to reach out for help. Either a button in-app or a separate section on the web dashboard without having to open three tabs in a chain. Finding help should not be this difficult to access.

2

Forum|Forum|13 days ago

sharva.tuckUp-and-comer

Exportable/Downloadable insightsNew

I hope Manychat is working on a feature to make insights directly downloadable. Making API integrations is making my experience less seamless.Plus logging in some insights fields myself is cause time loss.Overall if users can download insights directly, that means an enhanced user experience, less loss of data and fewer complications in funnels.

0

Forum|Forum|14 days ago

JoepTribalMusicGroupUp-and-comer

Labels should be countable and filterable like tags and custom fields.New

Right now, labels can’t be selected as a system field in Google Sheets exports, and they also don’t appear in the public API data, which makes it hard to monitor pipeline stages (like Ready for Deal vs Needs Payment) alongside other classifications (like content type tags). It would be really helpful to have label data available in exports and the API so we can report on things like ‘how many creators per tag are in each label’ without workarounds.

0

Forum|Forum|15 days ago

taylortimetvUp-and-comer

Organizing ideaNew

There should be a way to organize the automations by the most sends , least sends, etc

0

Forum|Forum|16 days ago

karenewfuturesUp-and-comer

New Follower Message on TikTokNew

Similar to the new IG feature, create a feature in tiktok to also send welcome message to new followers. Thank you!

9

Forum|Forum|22 days ago

Gustavo BoregioCommunity Moderator & Expert

Smart Merge/Unify Actions StepsNew

It’d be great to be able to select consecutive actions and unite them into one action block.Use case: in complex logics, we need to unify steps to keep under the maximum 30 steps in Manychat.It’d be great to be able to select action steps and ‘Merge’ together to make our automations cleaner and more efficient without having to re-map API calls and settings.

1

Forum|Forum|25 days ago

lealarubisUp-and-comer

Create post or reel comment automed reply WITHOUT DMNew

The idea is to have a flow that will only auto reply to post or reel comments WITHOUT the DM step. This is to help increase engagement on a post without having to send a message to the user’s inbox. Think, generic, more standard comments like “agreeing” type or just emoji comments. I understand this flow is not yet available and that’s why I’m sending this idea, hoping this will get the attention of the development team and create this flow in the near future.

0

Forum|Forum|28 days ago

John D.Up-and-comer

Simplified Template Updates for UsersNew

I am building out a pretty robust template and as I onboard users, I am making updates to the template to improve the experience. Asking all of my clients to go uninstall and reinstall the template is going to become a huge burden. Is there any way we could get a simplified “Update Template” button that the users could single click update their template?

0

Forum|Forum|1 month ago

MiamaUp-and-comer

Notification when messages or automations stop sendingNew

It would be very helpful to have a notification or alert in ManyChat when automated messages are no longer being delivered or when automations stop sending messages.Currently, it can be very difficult to notice this issue immediately, especially if there is no visible warning in the system. This can lead to missed conversations, leads, and opportunities without realizing it.A notification such as:"Attention — your messages are not being sent"or a clear system alert would help users detect problems early and take action quickly.This would be a very valuable improvement for reliability and user experience.

0

Forum|Forum|1 month ago

gemmaguarinUp-and-comer

Straight to the DMNew

I loved the feature where you could just go straight to the DM with the links, without having to do an opening DM. In our industry, we just want to get cold leads looking at our listings online to get traction, and the opening DM is a hurdle to that I feel. Can we bring that back? Also, this feature got changed in the middle of an automation we were running and it stopped working without us knowing. Eeek

1

Forum|Forum|1 month ago

F

fathers_Insta

Removing "Button" for "say hi to followers" featureNew

When using the “Say hi to followers” feature for Instagram, it requires you to create a “button” that prompts the person being messaged to select it to receive an automated response. I think it would be helpful to have the option to leave out a button. As a smaller business who wants the chats to feel personable, it would make it more natural to leave out the button and just have a normal curated response to new followers. For example, we’d like to say “Thanks for the follow - how did you hear about our brand?” Ideally, we’d like to leave it at that instead of forcing the person to select a prompt.

1

Forum|Forum|1 month ago

Laerte JrUp-and-comer

API for Creating Flows & Automations ProgrammaticallyNew

Hi,I manage multiple Instagram and Facebook accounts for my digital business and currently use ManyChat for DM automations. The problem is: every automation (keywords, flows, messages) has to be created manually through the dashboard. When you have dozens of products across multiple accounts, this takes hours.I use AI coding tools (like Claude Code) that can generate complete automations from a single voice command but ManyChat's API only supports sending messages and managing subscribers. There's no way to CREATE flows, triggers, or keyword automations via API.What I'm requesting:- Flow Creation API - create and edit flows programmatically- Keyword/Trigger API - set up automation triggers via code- Custom Fields API - manage fields without the dashboard- Automation Rules API - create rules programmaticallyThis would allow:- Creating a complete keyword → flow → message automation in seconds- Replicating automations across multiple accounts instantly- Bulk updating links and messages without manual dashboard workI believe many users managing multiple accounts or using automation tools would benefit from this. Would love to hear if others need this too!Thanks,

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Forum|Forum|1 month ago

Fellipe SantiagoUp-and-comer

Charging bill in ReaisDelivered

Hi guys, I am sure that the Braziliam comunity here is huge and it is time to have the charging bill in Reais (brazilian currency).We have to pay IOF (brazilian tax to pay our manychat bills, nowadays it is around 4,38%) plus the cost of exchange from dollar to real as well.Brazilin guys, let’s make some noise here and maybe they gonna listen to us.

1

Forum|Forum|1 month ago

CelinneUp-and-comer

hello to followers on tiktokClosed

I want to program a message to my followers on tiktok in the same way that I do on instagram, but I cant find it available.

1

Forum|Forum|1 month ago

mohaimen_shawiUp-and-comer

تعليقات التيك توكNew

English: Good evening... Why isn't the comment reply feature available on TikTok? This feature is very important and serves many content creators and companies. I hope you will add this feature.Original: مساء الخير .. لماذا لا تتوفر ميزة الرد على التعليقات في التيك توكهذا الميزة جدا مهمة وتخدم الكثر من صناع المحتوى والشركات اتمنى ان تفعلون هذا الميزة

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Forum|Forum|1 month ago

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alexat32

Convert existing Quick Automation to node-based editor versionNew

Hey there ManyChat team. It would be great to be able to convert or edit an existing Quick Automation to the node-based editor.For example, I have an automation for welcoming new followers, and since setting it up, I’ve noticed I could use an additional automation as part of the flow. It’d be great to be able to ‘upgrade’ it to a fully editable automation after the fact if needed. Edit: Literally just found the option to do this. For anyone wondering (and as blind as me), hit the 3 dots in the upper right and click “Switch to Flow Builder”

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Forum|Forum|1 month ago