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Manychat Ideation Guidelines

Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

Forum|Forum|2 years ago

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Gustavo BoregioCommunity Moderator & Expert

Do Not Pause Automations when Human Agent repliesNew

When a human agent replies to a user during a conversation, it would be great to have an option to NOT have the automations pause automatically.Right now it just lets us pick the time it pauses for.

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Forum|Forum|1 day ago

angelitiUp-and-comer

Add preview to whatsapp templates on DesktopNew

When I use Inbox in my phone and click on the “Templates” icon, Manychat displays a list of all the available templates along with a preview of each of them, so you know what it contains.However, when you are in the Desktop, you only get a list with the names (without preview), which makes it very hard to choose the right template when you have a lot of them: Plus, when you click on one it doesn’t appear in the chat so you can verify it’s the right one before sending it. Instead, it’s sent immediately. In the phone it works much better. When I click on the CHOOSE TEMPLATE button, I can see all the available templates along with a preview of each of them: And then, when I click on one, it appears as selected, but I still need to click on SEND to send it: I think the Inbox experience in Desktop should be like the one in Mobile:- Show a preview of each template- Requiere the user to click SEND to avoid sending something by mistake

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Forum|Forum|1 day ago

linchiyi400Up-and-comer

Threads keyword automationNew

Hi, a lot of people are using Threads and are leaving keywords, we really need it. Threads have even higher reach than instagram. You can even eliminate Facebook now cus no one is using it….. Threads really need to be one of the channels.

1

Forum|Forum|2 days ago

katharinadezeUp-and-comer

Remove the mandatory first message from Click-to-WhatsApp AdsNew

Please add native WhatsApp Forms so users coming from Click-to-WhatsApp Ads can submit their data and enter the funnel without having to manually send a message first.This extra “send message” step creates unnecessary friction at the most important point of the funnel: the entry.For lead generation, the ideal journey would be:Ad click → WhatsApp Form → lead data captured → automation startsinstead of:Ad click → WhatsApp opens → user has to send a message → automation starts → lead data has to be collected afterwardsFor businesses spending money on Click-to-WhatsApp Ads, every additional step can cost conversions. The current setup makes the entry into a WhatsApp funnel less seamless than it could be.Native WhatsApp Forms could be used to collect data such as:name email address phone number other lead informationdirectly at the beginning of the funnel.This would also solve another major problem: right now, many professional setups require additional workarounds with tools like Make or Zapier to transfer lead data between WhatsApp, ManyChat, email marketing tools and CRMs.That means more setup, more maintenance, additional costs and more potential points of failure.For such a basic part of a lead generation funnel, having to rely on external middleware feels unnecessarily complicated and makes the whole setup more error-prone.Other WhatsApp-focused platforms already offer form-based lead capture, while ManyChat is stronger in many other areas of automation. That makes this missing feature especially frustrating.For marketers and agencies building WhatsApp funnels professionally, this is not just a convenience feature. It can genuinely become a reason to recommend another platform, even if ManyChat would otherwise be the preferred choice.I would really love to see this prioritized.Is native WhatsApp lead capture without a mandatory first message currently being considered for the roadmap?

1

Forum|Forum|2 days ago

katharinadezeUp-and-comer

Native WhatsApp Forms (In-App Forms)New

Currently, when running WhatsApp ad campaigns, users must send a keyword or message first before a ManyChat flow can start. This extra step creates friction in the lead onboarding process and can negatively affect conversion rates — especially in paid campaigns.Proposed Solution:Introduce native WhatsApp Forms (in-app forms) that open directly inside WhatsApp when a user clicks a link or ad.These forms would allow users to fill in fields such as name, email, preferences, or other custom data without needing to send a message first.Why This Matters:I build automated WhatsApp funnels via ManyChat for coaches and consultants in the DACH region, and this feature would be a real gamechanger for WhatsApp automation and advertising.Platforms like Spoki already offer this kind of native WhatsApp form experience — enabling smoother lead capture and higher conversion rates.With native WhatsApp forms, advertisers could: Simplify the ad-to-chat flow dramatically Collect structured data directly in WhatsApp Improve the first-contact experience for new leads Optimize campaign performance and reduce drop-offs Questions: Is native in-WhatsApp form support currently on the ManyChat roadmap for 2025? If not yet, is there any workaround (e.g., via structured messages, templates, or custom API logic) to simulate this behavior? Impact:This feature would make WhatsApp ads much easier to optimize, improve lead quality, and reduce friction in funnel automation — especially for businesses running WhatsApp-based lead generation at scale.

1

Forum|Forum|3 days ago

angelitiUp-and-comer

Improve Search in InboxNew

The current Search in Inbox for Manychat Desktop doesn’t work.So here you can see I have an open conversation with a person called Olatz: However, when I search for “olatz”, I get no results: In the conversation with Olatz I even mentioned her name, so it’s not just in the Contact name but also in the conversation itself: However, still Manychat returns NO RESULTS.Support replied that the search functionality in the Inbox is designed to lonly through messages sent by your contacts, not messages sent from Manychat — whether by a team member or a Live Chat agent.But it doesn’t make any sense. I cannot believe this behavior is by design, because if it is, then the whole Search feature is useless. No search works like this.And in the phone it works! If I search for “olatz” in my phone, it returns me the contact: Can anybody from the Product Team take a look? Because this really needs to be improved.I cannot believe I’m paying 99$ for a Search that doesn’t work.

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Forum|Forum|9 days ago

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aurora.beauty_clinicUp-and-comer

جوشNew

برای اینکه مناسب‌ترین روش درمان مشخص بشه، نوع اسکار، وضعیت پوست باید توسط پزشک بررسی بشه، برای مشاوره رایگان عکس پوستت رو بفرست تا بهت بگم بهترین درمان چی هست

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A

Forum|Forum|11 days ago

JuanDiego117Up-and-comer

Search for numberNew

A search engine that allows searching by WhatsApp number is very useful and essential for making things easier for the user, instead of searching by name, where sometimes there are so many Maria Cardenas that it's hard to know which one is which.

1

Forum|Forum|12 days ago

rodrigo_silvanoCommunity Moderator

Manychat invoices with our Tax ID for taxes purposesNew

In the EU, all invoices must include the legal identification of both the client and the provider, such as tax ID, business name, and address.

1

Forum|Forum|13 days ago

jenniferhoffmangpsUp-and-comer

Implement keyword checks to avoid duplicationNew

Is it possible to verify new keywords to avoid duplication?I currently maintain a spreadsheet with my products and related keywords. I have to double check to ensure that I am not duplicating keywords. It would be nice to see a message indicating ‘you are using these keywords in xxx automations’ or is this a problem? I am not sure and since I am a relatively new user and I did not see documentation addressing this issue, I am suggesting it. If it is not an issue, please point me to the relevant documentation which explains this process. thank you.

0

Forum|Forum|13 days ago

jenniferhoffmangpsUp-and-comer

Implement naming functionality for automationsNew

The ManyChat automation naming functionality is confusing. There is no way to name an automation when it is being created - or else I have not figured it out. What I have to do now is create the automation, remember what it is for, then rename it once it is created. Why is it not possible to name the automation when it is being created?If that process does exist I would appreciate some documentation.

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Forum|Forum|13 days ago

BERS FINANCEUp-and-comer

Weekly reportNew

Dear Manychat,We are a financial institution which has 22 branches in 20 locations accross the whole country. I am the digital marketer of the company. Therefore, I get my budget for using Manychat approved every month where I get to show the report of the result of the approved budget to my supervisor. Unfortunately, it is nearly impossible and truly hard to get a report on how many times the Manychat is running during the last month.What I suggest is, what if we, Manychat users, get to download or see a weekly report on how many times the automations run throughout every Manychat profiles. In my case, I get to download or see the run numbers accross my 20 Manychat profiles, each has 4 automations. So that, I can show the result to my supervisor and get to my budget approved.I’m looking forward for your positive answer.Sincerely,Battsakhiur MunkhjargalDigital Marketer at Bers Finance

1

Forum|Forum|14 days ago

aashuu3899Up-and-comer

Allow selecting multiple specific Posts/Reels in a single Comment AutomationNew

Currently, when setting up a Post or Reel Comments automation, the trigger only supports three options: one specific post/reel, all posts/reels, or the next post/reel. There's no way to select multiple specific posts.This creates unnecessary duplication when the same automation applies to a set of related posts. For example, if we publish 3–4 clips from a single podcast episode and want the same keyword automation (e.g., replying with the episode link) on all of them, we have to create 3–4 identical automations, each linked to one clip. Beyond the setup effort, this also makes maintenance painful — any change to the flow has to be repeated across every duplicate, and the automation list gets cluttered fast.Request: Add multi-select support in the "Specific Post or Reel" option, so one automation can be attached to several chosen posts/reels at once. Alternatively, allow attaching additional posts to an existing automation after creation.Impact: This would benefit anyone running episodic or campaign-based content (podcasters, course creators, product launches) where multiple posts share the same CTA and automation logic.

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Forum|Forum|15 days ago

ArseniUp-and-comer

Expose all image URLs from a multi‑image (album) message to flows & External RequestNew

When a user sends multiple images in a single Instagram/Messenger message (an album), Manychat currently exposes only one image URL to the flow. The rest are stored (visible in the conversation and DB) but unreachable in automations, and there's no source field to populate an array‑type custom field with them.Request: add a built‑in array merge field (e.g. {{last_input_attachments}}) that auto‑populates with every attachment URL from the incoming message, mappable into External Request bodies and savable to array fields.Why it matters: Meta's messaging webhook already delivers these as an attachments[] array, so the data exists upstream — it just isn't surfaced. Many use cases depend on it: quoting/booking from customer photos, document/ID collection, support tickets with screenshots. Today we must ask customers to resend images one at a time, which causes drop‑off.

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Forum|Forum|15 days ago

gernblanstonUp-and-comer

Email notifications for direct messagesNew

I would love to have a feature where I could get an email whenever someone direct messages our Instagram account. I want to manage Instagram messages from the ManyChat interface, but I don’t want to continually check for messages or get desktop notifications popping up. I think I will try enabling the desktop notifications and see if they distract me too much, but an email would be perfect!

2

Forum|Forum|16 days ago

Laerte JrUp-and-comer

API for Creating Flows & Automations ProgrammaticallyNew

Hi,I manage multiple Instagram and Facebook accounts for my digital business and currently use ManyChat for DM automations. The problem is: every automation (keywords, flows, messages) has to be created manually through the dashboard. When you have dozens of products across multiple accounts, this takes hours.I use AI coding tools (like Claude Code) that can generate complete automations from a single voice command but ManyChat's API only supports sending messages and managing subscribers. There's no way to CREATE flows, triggers, or keyword automations via API.What I'm requesting:- Flow Creation API - create and edit flows programmatically- Keyword/Trigger API - set up automation triggers via code- Custom Fields API - manage fields without the dashboard- Automation Rules API - create rules programmaticallyThis would allow:- Creating a complete keyword → flow → message automation in seconds- Replicating automations across multiple accounts instantly- Bulk updating links and messages without manual dashboard workI believe many users managing multiple accounts or using automation tools would benefit from this. Would love to hear if others need this too!Thanks,

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Forum|Forum|16 days ago

H

helloUp-and-comer

Integration with MobilizeNew

Set up an RSVP system in IG DMs and LinkedIn DMs where someone can respond to an automated system that helps sign them up for a mobilize event

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H

Forum|Forum|18 days ago

NicolasRemyUp-and-comer

IG DM automation trigger based on exact commentNew

Hi,Today we can setup a DM automation based on a word being included in an instagram comment, but that means the automation starts even when someone didn’t mean it: they may have just mentioned the keyword as part of a regular post/reel comment.Solution: we should have the option to define the exact comment (full comment) that will trigger the automation. For example, when we want people to type “monitor” to join the automation:-someone typing “that’s a cool monitor” wouldn’t enter the automation.-someone typing “monitor” would enter the automation

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Forum|Forum|21 days ago

RômuloUp-and-comer

cancelamento e estornoNew

Fiz o cancelamento e gostaria de receber o estorno do valor da transação.

1

Forum|Forum|21 days ago

ZiadTariqUp-and-comer

Reel or Post send as triggerNew

I am a clothing brand owner and recently clothing brands have been growing like crazy for this specific video type: “send me this reel and you might win a free hoodie” this makes a HUGE percentage of viewers to share that reel to the page it was posted on collecting possible leads and entries for in that case the “giveaway”, the only problem is manychats sees people sharing a reel with my account as the first dm and it shows up as unsupported content because it is not a text, which leads to no way of setting a trigger and leads to 0% of these people turning into leads, even though this is extremely simple, it is yet to be fixed. I took my time and passion writing this so it would mean alot to make this happen and reach out to my small business clothing brand startup because i would love to get some manychat help:)

3

Forum|Forum|22 days ago

Mattias.WIMAmediaUp-and-comer

Getting the API solution expanded to automatically create "Auto-DM links from comments"New

We create a lot of posts for different real estate agents. Often the posts are listings. We love the function “Auto-DM links from comments”, because we can auto send material to a user who ask for info on a specific post (We use all reels, with specific keywords, so it also triggers on boosted reels). We would love the API to be expanded, so we via Zapier and monday can create these automations easier. The flow:Costumer sends material via our websiteThe project gets created in our monday board, where text for post it created via chat gptThe data from monday should via zapier get to Manychat where the function “Auto-DM links from comments” should be selected, and all the data from monday fills out. This function would mean that we could sell an auto post material solution with manychat function to our costumers, where no human has to be involved. All we need is the “Auto-DM links from comments” to be available via the API.Is there anyway to get to this function today, or does anyone know if this is to be added? BR. Mattias Jørgensen

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Forum|Forum|23 days ago

BrawayUp-and-comer

Pause automation FOREVER in the appNew

Could you please add a "Pause Automation Forever" option to the ManyChat app? Right now, the only available option is to pause automations for 30 minutes at a time, which isn't very practical.

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Forum|Forum|27 days ago

traveler2024Up-and-comer

Show the ad preview when default message stars conversationNew

When the user starts conversation with defaul message like “¡Hola! Quiero más información” that is the default message for whatsapp conversations in Meta, it would be useful a preview or name of the ad so we can give further info to cx instead of asking all over again

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Forum|Forum|30 days ago

Holistic Soul CoUp-and-comer

Option to not have a button for IG New Follow DMNew

It would be great if the new follow DM allowed you to choose if you would like to have a button or not. Even better if it could be created as a flow like you can do with replies, comments, DM’s etc. It’s too restricted as it is.

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Forum|Forum|1 month ago

Ceyhun bağcıUp-and-comer

Support WhatsApp Flows (Launch/Open Flow from ManyChat Automation)New

Hello ManyChat Team,We use ManyChat with the official Meta WhatsApp Cloud API and would love to see support for WhatsApp Flows.Meta now provides WhatsApp Flows, allowing businesses to collect information through interactive forms directly within WhatsApp. However, there is currently no way to launch a WhatsApp Flow from a ManyChat automation.A new action such as “Launch WhatsApp Flow” or “Open WhatsApp Flow” would enable businesses to build much better customer experiences.Example:Instagram Ad → ManyChat → WhatsApp Flow → Reservation Form → Continue ManyChat AutomationThis would be extremely valuable for:Reservations & Bookings Appointment Scheduling Lead Generation Customer Registration Customer Onboarding Service Requests Surveys and Data CollectionMany businesses are currently forced to use third-party platforms just to launch WhatsApp Flows. Native support in ManyChat would keep the entire customer journey inside a single platform.Adding support for WhatsApp Flows would make ManyChat one of the most powerful WhatsApp automation platforms available.Thank you for considering this feature.

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Forum|Forum|1 month ago