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9 days ago

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Ideas

Share your ideas to make Manychat better.

Manychat Ideation Guidelines

Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv

Forum|Forum|2 years ago

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684 Ideas

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KateWaterfallHillUp-and-Comer

Go Live from app (duplicated automations)New

Please can you make it so we can “Go Live” with a new automation when it’s a duplicate of a previous automation when using the mobile app?

0

Forum|Forum|7 hours ago

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samarChannel Explorer

Feature Request: Internal Admin "Stop" Command to Prevent Bot Interruption During Manual EngagementNew

Hi ManyChat team and community,I’d like to propose a feature that would significantly improve the user experience for businesses using live support alongside automation.The Problem:Currently, when a support agent jumps into a conversation to engage manually with a user, the automation flows can continue to run and interrupt the human-to-human conversation. This creates a disjointed experience for both the agent and the customer.The Solution / Feature Request:Allow ManyChat admins to pause or stop the automation for a specific user by sending an internal command (such as typing “Stop” in an admin-only field or panel) without notifying the customer.Why This is Important: It prevents automation from interfering during manual support. Gives admins full control over when bots should step back. Creates a seamless handoff between bot and human agent. Competitor Reference: Platforms like GoHighLevel already offer a similar internal stop/pause feature. Use Case Example:A customer is talking to a bot, then a support agent takes over. The agent could trigger an internal "Stop" to prevent further automated messages while they resolve the issue personally.This would be especially valuable for businesses that rely on both automation and live support—helping maintain clean, professional conversations.Would love to hear thoughts from the community and if this is something the ManyChat team could consider for a future update!Thanks,Samar Abbas

0

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Forum|Forum|1 day ago

ehordExplorer

Comment to DM Facebook Creator PageNew

Not sure why FB does not allow it but would be amazing if you guys could find a solution to allowing FB creator pages to implement the comment to DM feature instead of only FB business accounts.

0

Forum|Forum|3 days ago

nedbizNew here

"This account can't receive your message" IdeaNew

I’m getting strong engagement using ManyChat comment automations, but a lot of it dies because interested users never receive the DM with my link. Many of them have DMs closed or my message gets stuck as “This account can’t receive your message because they don’t allow new message requests from everyone” or “pending” or even it just gets stuck in their requests folder, so they never see it.Since these users are actively opting in by commenting, it feels like those messages should bypass DM restrictions and go straight to their primary inbox. Otherwise, the opt-in loses its purpose. Does anyone else agree?

0

Forum|Forum|4 days ago

Germán RupérezChannel Explorer

AI Step Delay between messagesNew

It would be nice (and probably not hard to do), that you can configure a delay time between AI Step responses, so the customer perceives it as a human

10

Forum|Forum|4 days ago

Olmo09New here

New Follower DM Name FilterNew

The new send DM to every new follower feature is amazing, but it would be way more useful if we could add filters to it based on followers profiles, so it does not send out the dm to every new follower the same, or even sends different dms based on filters applied. In my own case I would like to filter accounts by words and combinations of letters in IG Handles.

0

Forum|Forum|8 days ago

KejalExplorer

FEATURE REQUEST - Automation trigger for reels/Post shared in DMsNew

Hi,We currently have a system in place where automations are triggered when users comment on our reels or posts.However, a new user behavior is rapidly gaining traction—users are now using the share button to send reels or posts they’re interested in directly to our DMs to request more details.We’d like to trigger automations based on the specific reel or post that’s shared in our DM, but this isn’t currently supported.A potential immediate solution could be allowing us to add the reel/post link as a keyword. This way, when a user shares a specific reel or post (using share button) to our DM, the corresponding automation should be triggered by mapping link of that reel/post in list of keywords!

4

Forum|Forum|9 days ago

eggUp-and-Comer

Trigger DM Automation when Reel / Post is sharedNew

Hi ManyChat Team,I'm trying to build an Instagram automation that processes Reels shared by users in DMs. However, I've encountered an issue where ManyChat's Default Reply automation does not trigger when a user shares a Reel as an attachment (without typing text).The Problem:Text messages trigger the automation Shared Reels (attachment only) do NOT trigger the automation When I use an External Request action, the {{last_input_text}} field is empty for Reel shares, and there doesn't seem to be a way to access the Reel URL or metadata.Context:Meta's Instagram webhook API sends Reel shares with the ig_reel attachment type, which includes:reel_video_idtitle (caption)url (CDN link to the video)See Meta's documentation on Instagram webhook attachments: Instagram Webhooks DocumentationRequest:Could you add support for triggering automations on ig_reel attachment messages?Could you expose the Reel URL and metadata via custom fields or system variables (e.g., {{last_shared_reel_url}}, {{last_attachment_type}})?This would enable powerful use cases like Reel analysis bots, content curation, and media processing.Thank you for considering this feature request!

0

Forum|Forum|9 days ago

yesrealsabbirNew here

people should be able to see the social media they are inNew

as you can see it's impossible to tell which platform I’m currently on, I like to keep my social media name and profile same. so here it looks like a duplicate

1

Forum|Forum|12 days ago

sajithmohanChannel Explorer

live session about api and integrationsNew

Hi team,It would be great if you could do a hands on webinar about the API integrations (specially for Facebook LeadGen/ Shopify/ WordPress form to WhatsApp) as direct integation is lacking in the platform. Thanks,Sajith

4

Forum|Forum|13 days ago

Richard SilviusNew here

Add sticky notes to automation flowsNew

I think it would be helpful to be able to add sticky notes in the automation screen to put notes about problems that we need to fix 😧or ideas of ways to make the automation better 🤗, These would be personal notes only. This would allow the notation of ideas that you don’t have time to work on immediately without losing your thoughts. 🤔

0

Forum|Forum|13 days ago

Lala from Dream PathUp-and-Comer

TikTok?New

Hi lovely people that work at ManyChat! We really need comment to DM automation for TikTok. :) tootles.

0

Forum|Forum|13 days ago

alohasurfdocNew here

Please add a feature that allows users to connect facebook professional profiles (FB profile, not an FB page) to manychat.New

Please add a feature that allows me to connect my facebook professional profile (FB profile, not a page) to manychat.thanks in advance! It would be incredibly useful to be able to use manychat for FaceBook profiles (not pages) and instagram... even if I had to pay extra it would still be well worth it (I'm sure many other creators would agree)I would literally pay $25+/month to be able to do this! (I'm sure many others would as well)

0

Forum|Forum|14 days ago

Rafael PenidoUp-and-Comer

Track the Last Message Sent by the Company on WhatsAppNew

Currently, part of the customer support workflow is handled directly through the WhatsApp mobile app by team members, outside of automated flows. This creates an important limitation: the system is unable to identify what was the last message sent by the company to a given customer, which negatively impacts automation continuity and context-aware decision making.This feature aims to enable the system to identify and retrieve the last outbound message sent by the company, regardless of whether it was sent via automation or manually through the WhatsApp app. By doing so, automations gain full conversation awareness, preventing duplicate messages, poorly timed follow-ups, or responses that conflict with recent human interactions.

0

Forum|Forum|15 days ago

Jay21New here

Unread Messages FilterNew

Can you add a filter in the ManyChat Inbox that only shows unread messages?This would make it much easier to manage high message volume, quickly identify conversations that still need replies, and ensure no unread messages are missed—especially for teams handling hundreds of conversations per day.Thank you!

0

Forum|Forum|16 days ago

vanibenitezNew here

From an Automation to an Specific Step of another AutomationNew

What would be great, and what I really need, is to be able to jump from one automation or workflow to a specific step or box in another automation using buttons or steps—in other words, without having to start from the beginning. There are situations where it's more convenient to continue in another automation for something specific, but when I want to return to the previous one, I don't want them to start from scratch. It would be helpful to be able to specify which step or box in the automation to go to after pressing that button or selecting that next step. I hope you understand. Thanks.Hola ¿Cómo están? Les escribo en español por que es más simple para mi. Lo que estaría bueno y estoy necesitando es que desde una Automatización o “Workflow” mediante el uso de botones o pasos, podamos ir a un paso o caja específica de otra automatización, es decir, no empezar desde el comienzo. Hay situaciones en las que tengo que es más cómodo continuar en otra automatización para algo específico, pero cuando quiero que vuelvan a la anterior no quiero que empiecen desde el comienzo, sería bueno poder indicar a que paso o caja de la automatización ir luego de presionar ese botón o ese siguiente paso. Espero me entiendan. Gracias

0

Forum|Forum|17 days ago

maxomarmusicNew here

DM everyone that replied to my automationNew

I would love a feature within my contacts that I can filter by people that have replied with ‘yes’ to my dm automation and send them a message later on.

1

Forum|Forum|19 days ago

Team OthersideExplorer

Allow changing email sign-in optionNew

We recently changed the name of our business and had to change our email addresses, meaning our Google Sign-in needs to be different but Manychats doesn't allow that at the moment. so we're stuck with the old address unless we make a new account. Asking for the creation of a feature so that users can change their log-in email, or google sign-in email whenever they need. Thank you!

10

Forum|Forum|22 days ago

karenewfuturesNew here

New Follower Message on TikTokNew

Similar to the new IG feature, create a feature in tiktok to also send welcome message to new followers. Thank you!

2

Forum|Forum|26 days ago

Gustavo BoregioManychat Community Moderator & Expert

Follow to DM for TikTokClosed

Same as Follow to DM on Instagram, but on TikTok. ;)

1

Forum|Forum|26 days ago

Mar.W.23New here

Total messages in the Live ChatNew

Since some recent updates, the ManyChat mobile and tablet app no longer displays the total number of messages in your Live Chat inbox. I found this feature very useful, and I would love to see it again.

0

Forum|Forum|26 days ago

Fursan SharafiNew here

trigger results in more than one IG message.New

Subject: Message Randomization for Automated RepliesDear ManyChat Team,I hope you’re having a great week. I would like to suggest a feature that allows users to set multiple variations for a single automated reply (e.g., Comment Growth tools).Much like Meta Ads allows for multiple primary text options, this would enable ManyChat to randomly rotate between different "Thank You" or "Freebie" messages. This would make interactions feel much more organic and less like a repetitive bot. For example, if a user triggers a "Christmas" keyword, the system could pick one of several different greeting variations.Adding these variations would make the post feel more "real" to the unique user, giving the impression of an actual person replying in real-time. Since standard automated tools are now very common and easily spotted by audiences, offering this level of randomization would provide a significant competitive edge for ManyChat and help us maintain a more authentic brand voice. This would greatly improve the user experience, boost engagement authenticity, and help maintain high delivery quality.Best regards,Fursan Sharafi

1

Forum|Forum|27 days ago

Hawre KhdirUp-and-Comer

Manychat Admin rolesNew

I really like the tool but for one small feature i decided to leave using Manychat from long time ago, why can't change the admin roles for the chats? For example i have 2 admins like assistant and I'm the main one, i want to send a specific chat to one admin then no need h/she see all other chats except what i assignedSo i want to divide the chats and admins only see what i send them no need all chatsOther people also asked from previous community posts, This feature is very easy for Manychat developers but why they don't work on it i don't know!

0

Forum|Forum|28 days ago

AlbusChat Surfer

Ability to Restrict Team Members by ChannelNew

I’d like to request a feature that would make managing teams more flexible: the ability to assign or restrict team member access by channel within a ManyChat account.Currently, roles (Admin, Editor, Live Chat Agent, Viewer, etc.) apply at the account level, which means once a team member is added, they can access all connected channels. In many businesses, different staff handle different channels (e.g. one team for WhatsApp, another for Instagram). Right now, the only workaround is creating multiple ManyChat accounts, which complicates management.A channel-based permission system would: Allow account owners to assign team members only to the channels they manage. Improve security by preventing unnecessary access. Simplify operations for businesses running multiple channels under one account. This would be a huge win for teams like ours that are scaling and want to stay organized.Thanks for considering this improvement. I believe it would add significant value to ManyChat users worldwide.

1

Forum|Forum|28 days ago

delandyerUp-and-Comer

WhatsApp FlowsNew

Since the beginning of the year, Meta has released WhatsApp flows, the carousels on WhatsApp, and so far I haven't seen Manychat move to make this happen. When will we have access to these new features, and why does the tool take so long to update?

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