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Share your ideas to make Manychat better.

Manychat Ideation Guidelines

Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

Forum|Forum|2 years ago

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Arthur WavyUp-and-comer

WhatsApp Coexistence — Messages automatically marked as "read" on WhatsApp Business App, preventing tracking of unhandled conversationsNew

Hello,Since connecting my number via WhatsApp Coexistence, every incoming message gets automatically marked as "read" in WhatsApp Business App as soon as Manychat's automation processes and replies to it — even though I haven't opened the conversation myself. This makes it impossible to track which conversations a human still needs to review.Other users have reported the same issue on the Manychat Community (e.g. "whatsapp coexistence- all messages are marked as read on the phone," Sept 2025, still unanswered).Is there a setting or fix to prevent this, or can this be logged as a feature request?Thanks,

0

Forum|Forum|2 days ago

delandyerUp-and-comer

WhatsApp FlowsNew

Since the beginning of the year, Meta has released WhatsApp flows, the carousels on WhatsApp, and so far I haven't seen Manychat move to make this happen. When will we have access to these new features, and why does the tool take so long to update?

13

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Forum|Forum|5 days ago

mddistribuidoraUp-and-comer

Resposta de comentários do tik tokNew

Alguém já usa essa função? Assinei o plano pro mas não foi liberado, não sei onde solicitar o beta, mas essa é a função que mais tenho interesse

0

Forum|Forum|7 days ago

Jeff173838Up-and-comer

Many chat is no longer safe to use my instagram account shadow banned and im no longwr able to send dms to new peopleNew

I ran an automation to send links to people, and after about an hour I noticed I could no longer DM new users. It’s now been two days and the issue still hasn’t been resolved. avoid using ManyChat at all cost unless you want your account to get banned. Why do they not have fail safe where if you have sent to many messages it stops.

0

Forum|Forum|10 days ago

Judite agnesUp-and-comer

: Título: Automação de Ofertas da Shopee para WhatsApp, Instagram e FacebookNew

Sou afiliada da Shopee e gostaria de uma ferramenta com IA que encontre automaticamente as melhores ofertas, gere legendas e publique em grupos de WhatsApp, Instagram e Facebook. Atualmente gasto várias horas procurando produtos manualmente. A ideia é automatizar todo o processo para economizar tempo e aumentar as vendas como afiliada.

1

Forum|Forum|12 days ago

MUNDIALOUp-and-comer

NUEVA ACTUALIZACION MANYCHATNew

MANYCHAT YO Y COMO MUCHAS OTRAS AGENCIAS ESTAMOS EN DESACUERDO CON LA NUEVA ACTUALIZACION DE PAGO MENSUAL POR LA PLATAFORMA, YA ESTABAMOS ACOSTUMBRADOS A PAGAR UN VALOR ESTABLECIDO MENSUAL Y AHORA RESULTA QUE EL PLAN PRO ESTA EN 39, CUANDO ANTES ESTABA EN SOLO$15 Y CON 3 PUESTOS DE INBOX INCLUIDO EL PROPIETARIO, NO LES PARESE UN CAMBIO DE PRESIO MUY DRASTICO, PORQUE AHORA COLOCAN PLANES DE 250 CONTACTOS CUANDO ANTES ESRAN DE 500 PERO AHORA RESULTA QUE NO TIENE WHATSAPP Y HONESTAMENTE , QUIEN CONTRATA MANYCHAT SI NO VA A PODER UTILIZAR WHATSAPP, SON PLANES SIN SENTIDO, PIDO QUE REGRESEN A LAS OFERTAS ANTERIORES, GRACIAS

0

Forum|Forum|14 days ago

NooooopUp-and-comer

Fix broken multi user functionalityNew

I've spent no less than 40 hours trying to get another user to be able to login and use Manychat. So basically this can't scale. I'm a veteran software developer. If I can't figure it out, it litterly broken. Fix fast or lose my business.

3

Forum|Forum|15 days ago

Kayo de SouzaUp-and-comer

Automation to Send Private Messages to Users Who Like a PostNew

I would like to suggest a new automation feature for ManyChat that allows users to automatically send a private message to people who like or react to a social media post.Use CaseCurrently, ManyChat supports automations based on comments, but it would be extremely valuable to have an option triggered by post likes or reactions.Suggested FunctionalityDetect when a user likes or reacts to a post. Automatically send a private message or start a predefined flow. Allow filtering of users who have already received the message. Include an option to send the message only once per user, preventing duplicate messages if they interact with multiple posts. Allow users to choose which reactions trigger the automation (Like, Love, Care, etc.).BenefitsIncrease engagement with users who have shown interest in the content. Simplify lead generation and follow-up processes. Reduce manual work for marketers and businesses. Prevent repeated messages to users who have already been contacted.ExampleWhen someone likes a promotional post, ManyChat checks whether that person has already received the message. If not, it automatically sends a predefined flow containing additional information, a discount coupon, or an invitation to start a conversation.Additional NoteI understand that the feasibility of this feature depends on the permissions and capabilities provided by Meta’s APIs for Facebook and Instagram. However, if technically possible, this would be a powerful addition to the ManyChat platform.

1

Forum|Forum|17 days ago

sharva.tuckUp-and-comer

Exportable/Downloadable insightsNew

I hope Manychat is working on a feature to make insights directly downloadable. Making API integrations is making my experience less seamless.Plus logging in some insights fields myself is cause time loss.Overall if users can download insights directly, that means an enhanced user experience, less loss of data and fewer complications in funnels.

1

Forum|Forum|18 days ago

taylortimetvUp-and-comer

Organizing ideaNew

There should be a way to organize the automations by the most sends , least sends, etc

1

Forum|Forum|18 days ago

bilal omarUp-and-comer

i need to know who read my message in my whatsapp campaignNew

i need to get report when i send whatsapp campaign , i need this report contains who read the message not the percntage of read only .

0

Forum|Forum|19 days ago

navigator13Up-and-comer

Global Default Settings for Node Settings (e.g. Data Collection expires in x minutes)New

Title says most of it- so if I’m adding a Data Capture step it’s pretty annoying that it defaults to “wait for response” for 30 min when I want my default to be 6 hrs or x time. Should be a global settings on automation or account so there are fewer things to change. Not just data capture message but Smart Delay and a few other nodes where this would probably make sense. Would just mean a tiny bit less friction and time on setup and probably wouldn’t be too hard to. implement :)

0

Forum|Forum|20 days ago

averythreadUp-and-comer

Specific Automation PauseNew

I would like to request that you add a feature to pause only certain automations and not all automations. So this way I can easily keep a user from receiving the same message automation more than once without opting them out of all automations entriely

1

Forum|Forum|21 days ago

dbotUp-and-comer

Mailchimp with Tag AbilityNew

It’s brutal we have to pay an additional $15 per month just to use an external app to make tags transferable to mailchimp. this should be a native integration.

1

Forum|Forum|25 days ago

FULL INTEGRITYUp-and-comer

Export Chat History FunctionNew

I guess most of the business owners have the demands of exporting the chat history like I do. Since we cant use AI to check over our staffs response. I want to export the whole chat history and let AI organize and create a knowledge base and SOP of our products. And also to evaluate the response from our staffs. We would like to request for the function to export the chat history from Telegram Channel.

0

Forum|Forum|28 days ago

Germán RupérezSmooth talker

AI Step Delay between messagesNew

It would be nice (and probably not hard to do), that you can configure a delay time between AI Step responses, so the customer perceives it as a human

11

Forum|Forum|29 days ago

lucaspalmeroUp-and-comer

A strategic thought on Manychat’s positioning (Metricool)New

Hi,I wanted to take a moment to write because I really like your company and your brand vibe.I’m writing not only as a long-time Manychat user and content creator, but also as someone with strong experience managing businesses and thinking strategically about positioning.Manychat has built something very strong. But I think there may be a risk worth paying attention to.A lot of content creators do not use just one platform. Many of us use Manychat for automation, but also use tools like Metricool to schedule content across multiple social platforms. From what I’ve seen, Metricool has also started introducing some basic automation features.Today, those automations may still be simple. But this is exactly where a comparison point begins.If a user starts thinking:“Wait, I can schedule posts, manage multiple platforms, and now also do some automation, all in one place, and for less money...”that becomes a real strategic threat.It may not be a full replacement for Manychat today, but it could become one in the mind of the customer.I would seriously ask:How many Manychat users are also paying for Metricool or similar tools?How many would be tempted by a more all-in-one option if those automation features continue to improve?This is the kind of shift that can become important very quickly if it is not addressed early.I’m sharing this because I genuinely like what you’ve built, and I think your team has a strong brand and product. But I also think this is the kind of competitive movement worth watching closely.Feel free to reach out if you’d ever like to discuss this perspective further.Regards,Lucas

1

Forum|Forum|30 days ago

Gustavo BoregioCommunity Moderator & Expert

Improve Errors LogsNew

Today all errors are categorized as ‘Errors’ or ‘Critical’ (Critical is only when the page is disconnected or blocked, as far as I know.There are some errors that are categorized as ‘Errors’ that should not be ‘Errors’.For example, failed JSON Mapping.With more AI + Integrations we’re using External Requests more and more, and failed JSON Mappings are, in most cases, by design, and not an error at all.With all JSON Mappings categorized as errors, it becomes difficult/impossible to find true critical errors.I suggest:Re-categorizing JSON Mapping errors to ‘Warning’ or Info’ level Ability to filter Critical/Error/Warning/Info messages Keep ‘Error’ category for true errors (5xx, 4xx, invalid content, etc). Basically errors that we cannot catch in our automations using conditions/user fields. Bonus points: ability to filter by type of error.

3

Forum|Forum|1 month ago

lebaneseangel22Up-and-comer

Save User Defaults for Comment AutomationsNew

Setting up automations for each post is extremely time consuming. There needs to be a way to save default settings and override the system defaults so they automatically populate every time a new automation is created.For example, I use the comments automation feature on every Instagram Reel and I use the exact same settings every time: turn “opening DM” off, turn “reply to their comments under the post” on, and replace all 3 default comment replies with my own custom responses. Right now, I have to repeat those same 5 steps manually for every single post. I should be able to save my preferred settings and my own custom comment replies as the default instead of the system-generated ones.

0

Forum|Forum|1 month ago

sharva.tuckUp-and-comer

More accessible supportNew

I had a support ticket to raise (outside of general FAQ) and the bot was just rerouting me to articles that do nothing to solve my actual problem, just make me spend 5 minutes reading something with another link to spend 5 more minutes reading something else and THEN finally land on the page to raise support tickets. As a user of the paid version (pro) if I am getting “human support” tier access, make it easier to find please.We would like a easier way to reach out for help. Either a button in-app or a separate section on the web dashboard without having to open three tabs in a chain. Finding help should not be this difficult to access.

2

Forum|Forum|1 month ago

JoepTribalMusicGroupUp-and-comer

Labels should be countable and filterable like tags and custom fields.New

Right now, labels can’t be selected as a system field in Google Sheets exports, and they also don’t appear in the public API data, which makes it hard to monitor pipeline stages (like Ready for Deal vs Needs Payment) alongside other classifications (like content type tags). It would be really helpful to have label data available in exports and the API so we can report on things like ‘how many creators per tag are in each label’ without workarounds.

0

Forum|Forum|1 month ago

karenewfuturesUp-and-comer

New Follower Message on TikTokNew

Similar to the new IG feature, create a feature in tiktok to also send welcome message to new followers. Thank you!

9

Forum|Forum|1 month ago

Gustavo BoregioCommunity Moderator & Expert

Smart Merge/Unify Actions StepsNew

It’d be great to be able to select consecutive actions and unite them into one action block.Use case: in complex logics, we need to unify steps to keep under the maximum 30 steps in Manychat.It’d be great to be able to select action steps and ‘Merge’ together to make our automations cleaner and more efficient without having to re-map API calls and settings.

1

Forum|Forum|1 month ago

lealarubisUp-and-comer

Create post or reel comment automed reply WITHOUT DMNew

The idea is to have a flow that will only auto reply to post or reel comments WITHOUT the DM step. This is to help increase engagement on a post without having to send a message to the user’s inbox. Think, generic, more standard comments like “agreeing” type or just emoji comments. I understand this flow is not yet available and that’s why I’m sending this idea, hoping this will get the attention of the development team and create this flow in the near future.

0

Forum|Forum|1 month ago

John D.Up-and-comer

Simplified Template Updates for UsersNew

I am building out a pretty robust template and as I onboard users, I am making updates to the template to improve the experience. Asking all of my clients to go uninstall and reinstall the template is going to become a huge burden. Is there any way we could get a simplified “Update Template” button that the users could single click update their template?

0

Forum|Forum|1 month ago