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12 days ago

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Ideas

Share your ideas to make Manychat better.

Manychat Ideation Guidelines

Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv

Forum|Forum|2 years ago

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692 Ideas

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chevsofficialUp-and-Comer

Include GPT 5 within the available models within the Manychat ChatGPT ActionNew

OpenAI recently release that they will be retiring GPT 4 and older models here. Currently, the ChatGPT Manychat action only contains GPT 4 models and older. It would be amazing for the Manychat tech team to include GPT 5 models to the Manychat action.

0

Forum|Forum|1 day ago

JordanbNew here

Better organization features for chats and sync answered messages with IGNew

I’m using Manychat a bit differently I think than it was originally intended. I don’t use it to blast out marketing messages or AI replies. I’m focusing on community building. I just use the auto follow message and then use the desktop page to handle all the traffic I get from it. It’s much easier to use than IG when dealing with hundreds of messages at a time. Two things would massively improve Manychat for me. Include a way to organize messages of all unread messages or new messages versus responded to. Maybe it already exists, but it’s not super clear for me. I get through answering messages and then find a day or two had a batch of unanswered messages and I missed them. Right now, on IG none of the messages I’ve answered show up as read by me. I can see my response via Manychat, but they all look unread even if they have my answers there. I’d love to have that sync up so if I look at or respond to a message on Manychat, it shows up on IG. This would help me organize and ensure no message or request gets missed.

0

Forum|Forum|4 days ago

AshtonMSmithDesignsNew here

Integration with SquarespaceNew

Just transfered my website and email marketing to squarespace and would love to tie Manychat in directly!

0

Forum|Forum|8 days ago

josip856Up-and-Comer

Can we have folders for accounts?New

Hi,I think it would be great if we could have an option to put account connections in folders.People who have a lot of accounts connected on their MC would benefit from this the most because sometimes it can get confusing which accounts belong to who, so putting multiple accounts in folders would make this 100x easier, imoLet me know what you think

1

Forum|Forum|9 days ago

joshbanksNew here

Label FilteringNew

It would be great if we could filter conversations by labels too. Seems like a pretty simple feature to add.

0

Forum|Forum|10 days ago

TrathamNew here

message for who follow on tik tokNew

Would be nice if we could sen a automatic message for who follow on tik tok

0

Forum|Forum|15 days ago

Gustavo BoregioManychat Community Moderator & Expert

Get Post ID for Comments TriggerNew

I've noticed that in the Live Chat area, there's information about the post response when someone comments on a post, but there's no way to receive this information within ManyChat as a data field.It seems that ManyChat can capture this field, but there's no way to use this information.So, is there a way to use this?If not, why isn't this option being made available to everyone?It's a shame since the information already exists.Also, this feature is already available in other chatbot systems so why not in manychat too?

5

Forum|Forum|19 days ago

S

samarChannel Explorer

Feature Request: Internal Admin "Stop" Command to Prevent Bot Interruption During Manual EngagementNew

Hi ManyChat team and community,I’d like to propose a feature that would significantly improve the user experience for businesses using live support alongside automation.The Problem:Currently, when a support agent jumps into a conversation to engage manually with a user, the automation flows can continue to run and interrupt the human-to-human conversation. This creates a disjointed experience for both the agent and the customer.The Solution / Feature Request:Allow ManyChat admins to pause or stop the automation for a specific user by sending an internal command (such as typing “Stop” in an admin-only field or panel) without notifying the customer.Why This is Important: It prevents automation from interfering during manual support. Gives admins full control over when bots should step back. Creates a seamless handoff between bot and human agent. Competitor Reference: Platforms like GoHighLevel already offer a similar internal stop/pause feature. Use Case Example:A customer is talking to a bot, then a support agent takes over. The agent could trigger an internal "Stop" to prevent further automated messages while they resolve the issue personally.This would be especially valuable for businesses that rely on both automation and live support—helping maintain clean, professional conversations.Would love to hear thoughts from the community and if this is something the ManyChat team could consider for a future update!Thanks,Samar Abbas

1

Forum|Forum|19 days ago

Joren WoutersManychat Community Expert

Send Audio Messages via Custom FieldsNew

It would be amazing if Manychat allowed us to send audio messages (e.g., voice notes, generated speech, or custom audio files) through custom fields.For example, a workflow could use Make to generate an audio response using ElevenLabs, and then send the resulting audio file back to Instagram or Messenger through Manychat.This feature would make it possible to create voice-based chat experiences, such as personalized replies or AI voice assistants, directly within Manychat.This feature is already working with other types of files (images and video), but not with audio.

4

Forum|Forum|19 days ago

ziadadisNew here

Automation Sequence When Someone Shares Your Post In Their StoriesNew

Imagine being able to connect easily with anyone who reshares, reposts or like your post — and building a connection with them and building a community around that. That’ll be beautiful!

0

Forum|Forum|19 days ago

gourmaniNew here

New Feature: Request for Inbox/Agent PrivacyNew

Title: I will switch my entire business to ManyChat if you add "Agent Chat Privacy feature"Description:I am currently using a different WhatsApp BSP, but I want to migrate my entire operation to ManyChat because your automation tools are superior. However, there is one missing feature stopping me from switching.The Requirement:My sales agents work on commission. In my current platform, Agents will only see the customers they have successfully "picked" or been assigned to. In ManyChat, any agent can jump into another's chat and "steal" the commission. The Request:Please add a permission setting that:Restricts agent visibility to ONLY their "Assigned to Me" folder and Unassigned. Not All chats. Not chats assigned to fellow agents. Blocks(hided chats) from replying to any chat assigned to a different team member.My Commitment:If ManyChat adds this "Strict Assignment" or "Commission Protection" mode, I will immediately move my account and all my WhatsApp numbers over to your platform. This is a critical requirement for any sales team that operates on a commission structure.

0

Forum|Forum|20 days ago

KateWaterfallHillUp-and-Comer

Go Live from app (duplicated automations)New

Please can you make it so we can “Go Live” with a new automation when it’s a duplicate of a previous automation when using the mobile app?

0

Forum|Forum|20 days ago

ehordExplorer

Comment to DM Facebook Creator PageNew

Not sure why FB does not allow it but would be amazing if you guys could find a solution to allowing FB creator pages to implement the comment to DM feature instead of only FB business accounts.

0

Forum|Forum|24 days ago

nedbizNew here

"This account can't receive your message" IdeaNew

I’m getting strong engagement using ManyChat comment automations, but a lot of it dies because interested users never receive the DM with my link. Many of them have DMs closed or my message gets stuck as “This account can’t receive your message because they don’t allow new message requests from everyone” or “pending” or even it just gets stuck in their requests folder, so they never see it.Since these users are actively opting in by commenting, it feels like those messages should bypass DM restrictions and go straight to their primary inbox. Otherwise, the opt-in loses its purpose. Does anyone else agree?

0

Forum|Forum|24 days ago

Germán RupérezChannel Explorer

AI Step Delay between messagesNew

It would be nice (and probably not hard to do), that you can configure a delay time between AI Step responses, so the customer perceives it as a human

10

Forum|Forum|24 days ago

Olmo09New here

New Follower DM Name FilterNew

The new send DM to every new follower feature is amazing, but it would be way more useful if we could add filters to it based on followers profiles, so it does not send out the dm to every new follower the same, or even sends different dms based on filters applied. In my own case I would like to filter accounts by words and combinations of letters in IG Handles.

0

Forum|Forum|28 days ago

KejalExplorer

FEATURE REQUEST - Automation trigger for reels/Post shared in DMsNew

Hi,We currently have a system in place where automations are triggered when users comment on our reels or posts.However, a new user behavior is rapidly gaining traction—users are now using the share button to send reels or posts they’re interested in directly to our DMs to request more details.We’d like to trigger automations based on the specific reel or post that’s shared in our DM, but this isn’t currently supported.A potential immediate solution could be allowing us to add the reel/post link as a keyword. This way, when a user shares a specific reel or post (using share button) to our DM, the corresponding automation should be triggered by mapping link of that reel/post in list of keywords!

4

Forum|Forum|29 days ago

eggUp-and-Comer

Trigger DM Automation when Reel / Post is sharedNew

Hi ManyChat Team,I'm trying to build an Instagram automation that processes Reels shared by users in DMs. However, I've encountered an issue where ManyChat's Default Reply automation does not trigger when a user shares a Reel as an attachment (without typing text).The Problem:Text messages trigger the automation Shared Reels (attachment only) do NOT trigger the automation When I use an External Request action, the {{last_input_text}} field is empty for Reel shares, and there doesn't seem to be a way to access the Reel URL or metadata.Context:Meta's Instagram webhook API sends Reel shares with the ig_reel attachment type, which includes:reel_video_idtitle (caption)url (CDN link to the video)See Meta's documentation on Instagram webhook attachments: Instagram Webhooks DocumentationRequest:Could you add support for triggering automations on ig_reel attachment messages?Could you expose the Reel URL and metadata via custom fields or system variables (e.g., {{last_shared_reel_url}}, {{last_attachment_type}})?This would enable powerful use cases like Reel analysis bots, content curation, and media processing.Thank you for considering this feature request!

0

Forum|Forum|29 days ago

yesrealsabbirNew here

people should be able to see the social media they are inNew

as you can see it's impossible to tell which platform I’m currently on, I like to keep my social media name and profile same. so here it looks like a duplicate

1

Forum|Forum|1 month ago

sajithmohanChannel Explorer

live session about api and integrationsNew

Hi team,It would be great if you could do a hands on webinar about the API integrations (specially for Facebook LeadGen/ Shopify/ WordPress form to WhatsApp) as direct integation is lacking in the platform. Thanks,Sajith

4

Forum|Forum|1 month ago

Richard SilviusNew here

Add sticky notes to automation flowsNew

I think it would be helpful to be able to add sticky notes in the automation screen to put notes about problems that we need to fix 😧or ideas of ways to make the automation better 🤗, These would be personal notes only. This would allow the notation of ideas that you don’t have time to work on immediately without losing your thoughts. 🤔

0

Forum|Forum|1 month ago

Lala from Dream PathUp-and-Comer

TikTok?New

Hi lovely people that work at ManyChat! We really need comment to DM automation for TikTok. :) tootles.

0

Forum|Forum|1 month ago

alohasurfdocNew here

Please add a feature that allows users to connect facebook professional profiles (FB profile, not an FB page) to manychat.New

Please add a feature that allows me to connect my facebook professional profile (FB profile, not a page) to manychat.thanks in advance! It would be incredibly useful to be able to use manychat for FaceBook profiles (not pages) and instagram... even if I had to pay extra it would still be well worth it (I'm sure many other creators would agree)I would literally pay $25+/month to be able to do this! (I'm sure many others would as well)

0

Forum|Forum|1 month ago

Rafael PenidoUp-and-Comer

Track the Last Message Sent by the Company on WhatsAppNew

Currently, part of the customer support workflow is handled directly through the WhatsApp mobile app by team members, outside of automated flows. This creates an important limitation: the system is unable to identify what was the last message sent by the company to a given customer, which negatively impacts automation continuity and context-aware decision making.This feature aims to enable the system to identify and retrieve the last outbound message sent by the company, regardless of whether it was sent via automation or manually through the WhatsApp app. By doing so, automations gain full conversation awareness, preventing duplicate messages, poorly timed follow-ups, or responses that conflict with recent human interactions.

0

Forum|Forum|1 month ago

Jay21New here

Unread Messages FilterNew

Can you add a filter in the ManyChat Inbox that only shows unread messages?This would make it much easier to manage high message volume, quickly identify conversations that still need replies, and ensure no unread messages are missed—especially for teams handling hundreds of conversations per day.Thank you!

0

Forum|Forum|1 month ago