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    Manychat Ideation Guidelines

    Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv

    671 Ideas

    Gustavo Boregio
    Gustavo BoregioManychat Community Moderator

    Audio handling for user input + Default ReplyDelivered

    Be able to get a URL for an audio sent by the user, in the Default Reply and for User Inputs.

    52
    Raquel C
    Forum|Forum|8 months ago
    Mackensie Liberman
    Mackensie LibermanUp-and-Comer

    Website chat without Facebook dependencyOn hold

    Create a website chat widget functionality (both a chat “bubble” in the bottom right and an embeddable box) that allows people to the option to live chat with the business without having to use Messenger, but provide Messenger as an option if they want to use it.  

    17
    Systematicx
    Forum|Forum|3 months ago
    Nutrition Parlour
    Nutrition ParlourExplorer

    Automate a welcome DM to new followersDelivered

    Create an automation option that sends a greeting message to every new follower

    8
    Raquel C
    Forum|Forum|2 months ago
    delandyer
    delandyerUp-and-Comer

    WhatsApp FlowsNew

    Since the beginning of the year, Meta has released WhatsApp flows, the carousels on WhatsApp, and so far I haven't seen Manychat move to make this happen. When will we have access to these new features, and why does the tool take so long to update?

    12
    Satya Raju
    Forum|Forum|10 days ago
    onbrandbysarah
    onbrandbysarahExplorer

    TikTokBeta

    Please please please connect with TikTok! There is so much untapped potential on that platform! 

    12
    Natalie Evseyeva
    Forum|Forum|11 months ago
    Martin
    MartinChat Surfer

    Create Voice Agents using ChatGPTNew

    Use voice to engage in a back-and-forth conversations. Use the ChatGPT Api to engage vocally with users. 

    3
    Martin
    Forum|Forum|1 year ago
    latorrewl
    latorrewlUp-and-Comer

    Add a typing animation while users are waiting for the reply (AI Step)New

    Since the AI doesn’t reply right away, could we display a typing animation while users are waiting for the reply? This is so they know a reply is on the way.

    4
    katjagomez.de
    Forum|Forum|5 months ago
    mbrunell
    mbrunellUp-and-Comer

    Pause automations automatically (action)Delivered

    Have the ability (action) to pause or unpause all automationsIf a user asks for a Live Agent, pause automations so the user can write everything they need and whenever an egant is available, they can answer them.

    6
    Raquel C
    Forum|Forum|8 months ago
    Gustavo Boregio
    Gustavo BoregioManychat Community Moderator

    HTTP Status in external requestsNew

    Have the external request’s HTTP Status code available in a User Field, and usable for conditions/logic in Manychat.

    0
    Gustavo Boregio
    Forum|Forum|1 year ago
    Magick
    MagickExplorer

    AnalyticsNew

    Please provide better analytics. I would love to be able to see date based analytics on automations so I can see how many times they ran on any give day/week/month. Thank you 

    1
    Storm Infinity
    Forum|Forum|1 year ago
    ElePerez
    ElePerezUp-and-Comer

    Be able to change the contact´s name in WhatsappDelivered

    Be able to change the contact´s name in WhatsappIf the client´s name is “😍👌🏻” I want to be able to change it to their real name. 

    11
    Raquel C
    Forum|Forum|7 months ago
    Joren Wouters
    Joren WoutersChat Genius

    Get an automatic email when there is a new Log ErrorNew

    As a Manychat user, I want to receive an email whenever there is a new Error Log, so I can fix the issue as soon as possible.

    0
    Joren Wouters
    Forum|Forum|1 year ago
    fabianogoldoni
    fabianogoldoniExplorer

    Support Stickers in WhatsappDelivered

    Please, we need Manychat to be able to display the stickers that customers send. Often, these are stickers that confirm or deny a question. Stickers are a way Brazilians communicate on WhatsApp, and we definitely can't go without this feature! Please prioritize this. Thank you!

    9
    Heric
    Forum|Forum|7 months ago
    Tripy
    TripyChat Surfer

    Dark modeNew

    White background is killer on the eyes. Please make an optional dark mode.Charcoal background with black floating flow boxes. White or grey text.My eyes will love it.

    7
    nady
    Forum|Forum|6 months ago
    Pericles.sa
    Pericles.saUp-and-Comer

    Message type - WhatsAppNew

    Dynamic input that identifies the type of message sent by the user (text, audio, photo and document). This way, it is possible to create a conditional and direct the user to the correct flow.

    1
    CBA
    Forum|Forum|1 month ago
    Germán Rupérez
    Germán RupérezChannel Explorer

    AI Step Delay between messagesNew

    It would be nice (and probably not hard to do), that you can configure a delay time between AI Step responses, so the customer perceives it as a human

    8
    dipo
    Forum|Forum|1 month ago
    Gustavo Boregio
    Gustavo BoregioManychat Community Moderator

    Grace Period for BillingNew

    To have a grace period when billing fails.All business software have a grace period for billing, to allow the admins to add alternative payment methods if the billing fails for whatever reason.This is necessary to avoid service interruptions.Ideally we’d have:Failed billing - notification email (PRO service continues to work) More billing attempts over at least a 3-4 day period - send an email on each failed attempt (PRO continues to work) After several billing attempts, service is downgraded to FREE service (with notification email)If not possible, an alternative would be to allow us to add alternative payment methods (a 2nd or 3rd card) so if the first method fails Manychat can try the other cards.

    4
    rogerioaraujo
    Forum|Forum|10 months ago
    simix92
    simix92Explorer

    New OpenAI model integration (gpt-4o & gpt-4o-mini)Delivered

    Please update the available models through the “ChatGPT Actions: Request”.Important missing models (as of July 2024):gpt-4ogpt-4o-minigpt-4-turbo

    4
    Raquel C
    Forum|Forum|7 months ago
    Team Otherside
    Team OthersideExplorer

    Allow changing email sign-in optionNew

    We recently changed the name of our business and had to change our email addresses, meaning our Google Sign-in needs to be different but Manychats doesn't allow that at the moment. so we're stuck with the old address unless we make a new account. Asking for the creation of a feature so that users can change their log-in email, or google sign-in email whenever they need. Thank you!

    10
    SRK08
    Forum|Forum|3 days ago
    createcontentclub
    createcontentclubExplorer

    Open the affiliate program to more peopleDelivered

    We submitted our application for the affiliate program of manychat many months ago now and still no response :/Such a pity as we would love to recommend the softwares to the people that we educate and train.

    6
    Marina
    Forum|Forum|1 year ago
    Gustavo Boregio
    Gustavo BoregioManychat Community Moderator

    Send Audio Files through the API (Whatsapp and Instagram)New

    Ability to send audio files through Dynamic Content or the sendContent API endpoint for Whatsapp and Instagram.Right now this supported only for Messenger and Telegram.

    1
    victorbomfim_
    Forum|Forum|6 months ago
    vinimax
    vinimaxExplorer

    Add support to dynamic block on WhatsAppNew

    As a WhatsApp automation enthusiast an useful feature would be able to send audio/vídeos and many other formats through the API as you can in messenger. Basically, being able to use this: https://manychat.github.io/dynamic_block_docs/ with WhatsApp users.

    4
    Heric
    Forum|Forum|7 months ago
    MarcTonon
    MarcTononUp-and-Comer

    Feature Request: Retrieve Full Lead Conversation via API or Native Action for Seamless CRM IntegrationNew

    Context:We are integrating Manychat with our in-house CRM to create a unified and intelligent sales pipeline. Currently, we can capture basic lead data (name, phone number, tags, etc.), but there is no official method to retrieve the full conversation history between the user and the bot (or human agent).This limitation affects our ability to provide context to our sales team and to maintain proper records of interactions.Feature Request:We’re requesting a native action within Flow Builder or a dedicated API endpoint that enables us to retrieve the entire message history of a user — ideally in structured format (JSON or plain text), including all bot interactions and Live Chat messages.Use Cases: Provide full context to human sales agents when continuing conversations outside Manychat; Log conversations for quality control and auditing purposes; In the future, support emotional tone analysis and decision-making insights from conversation history. Why This Matters:This functionality would eliminate the need for complex workarounds and strengthen Manychat’s role as a central communication and sales tool. Businesses could operate with more continuity, precision, and accountability — enhancing the user experience and internal workflows.

    4
    scandswisssolutions
    Forum|Forum|1 month ago
    gigamesh
    gigameshUp-and-Comer

    Instagram automation for sharing reel as a storyNew

    Being able to send followers a message when they leave a comment is nice, but it would be much more valuable if the reward was only unlocked if they share the reel/post as a story to their followers!

    17
    Raquel C
    Forum|Forum|6 months ago
    kunalpatankar
    kunalpatankarUp-and-Comer

    Adjustable Timeout Settings for External HTTP RequestsNew

    With the rise of diverse AI service providers beyond OpenAI and ChatGPT, ManyChat users need more flexibility in handling external HTTP requests. The current default 10-second timeout is often insufficient for these integrations. Proposed Solutions• Manual Control: Allow users to set custom timeout durations in the settings.• Default Increase: Change the default timeout to 120 seconds for all external HTTP requests. Importance• Enhanced Integration: Supports various AI platforms requiring longer processing times.• Improved Reliability: Reduces failed requests, ensuring smoother chatbot interactions.• Community Support: Many users are likely experiencing the same limitations and would welcome this update. Implementing adjustable timeout settings will greatly benefit users building custom AI-driven agents, aligning ManyChat with the evolving needs of its community. Thank you for considering this essential enhancement!

    4
    Willautomates777
    Forum|Forum|9 months ago

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