Title: I will switch my entire business to ManyChat if you add "Agent Chat Privacy feature"
Description:
I am currently using a different WhatsApp BSP, but I want to migrate my entire operation to ManyChat because your automation tools are superior. However, there is one missing feature stopping me from switching.
The Requirement:
My sales agents work on commission. In my current platform, Agents will only see the customers they have successfully "picked" or been assigned to. In ManyChat, any agent can jump into another's chat and "steal" the commission.
The Request:
Please add a permission setting that:
- Restricts agent visibility to ONLY their "Assigned to Me" folder and Unassigned. Not All chats. Not chats assigned to fellow agents.
- Blocks(hided chats) from replying to any chat assigned to a different team member.
My Commitment:
If ManyChat adds this "Strict Assignment" or "Commission Protection" mode, I will immediately move my account and all my WhatsApp numbers over to your platform. This is a critical requirement for any sales team that operates on a commission structure.