How do you make automated messages feel human?

I’ll go… Here are some we use:

• Delays at the right places are a must! They make it easier to read and give users a much better experience.
• Short text blocks: No real human writes 30 lines in a single message when they’re chatting. Your automations shouldn’t either! Keeping texts short feels much more natural.
• Lowercase on purpose: perfect capitalization gives an automated vibe, all lowercase messages feel more human
• Multiple text blocks when using AI: our AI setups answer in 1-5 text messages - the AI picks according to the conversation. This makes it feel much more natural, and we can keep text blocks way shorter. A formula that works extremely well is 3 texts with: 1) Acknowledge what the user said, 2) Casually mention relevant benefit, 3) Prompt next question or step

Here are my thoughts:

• Cadence - using delays to make sure your message nodes fire at the right pace for the user to actually be able to read them! 
• Interaction - ask questions, give them buttons to click to keep them engaged. This also mirrors normal back and forth conversation.
• Audio files - seeing great success with these right now. There’s no better way to make your flows seem ‘human’ that actually incorporating a human voice into the flow.
• Emojis and tone of voice - however you normally talk, use that in your flows. Anything that’s ‘corporate speak’ or doesn’t match with the normal tone of your brand will stand out a mile off. Avoid that!