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    Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

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    775 Ideas

    lucaspalmero
    lucaspalmeroUp-and-comer

    A strategic thought on Manychat’s positioning (Metricool)New

    Hi,I wanted to take a moment to write because I really like your company and your brand vibe.I’m writing not only as a long-time Manychat user and content creator, but also as someone with strong experience managing businesses and thinking strategically about positioning.Manychat has built something very strong. But I think there may be a risk worth paying attention to.A lot of content creators do not use just one platform. Many of us use Manychat for automation, but also use tools like Metricool to schedule content across multiple social platforms. From what I’ve seen, Metricool has also started introducing some basic automation features.Today, those automations may still be simple. But this is exactly where a comparison point begins.If a user starts thinking:“Wait, I can schedule posts, manage multiple platforms, and now also do some automation, all in one place, and for less money...”that becomes a real strategic threat.It may not be a full replacement for Manychat today, but it could become one in the mind of the customer.I would seriously ask:How many Manychat users are also paying for Metricool or similar tools?How many would be tempted by a more all-in-one option if those automation features continue to improve?This is the kind of shift that can become important very quickly if it is not addressed early.I’m sharing this because I genuinely like what you’ve built, and I think your team has a strong brand and product. But I also think this is the kind of competitive movement worth watching closely.Feel free to reach out if you’d ever like to discuss this perspective further.Regards,Lucas 

    1
    Sena
    Forum|Forum|3 months ago
    Gustavo Boregio
    Gustavo BoregioCommunity Moderator & Expert

    Improve Errors LogsNew

    Today all errors are categorized as ‘Errors’ or ‘Critical’ (Critical is only when the page is disconnected or blocked, as far as I know.There are some errors that are categorized as ‘Errors’ that should not be ‘Errors’.For example, failed JSON Mapping.With more AI + Integrations we’re using External Requests more and more, and failed JSON Mappings are, in most cases, by design, and not an error at all.With all JSON Mappings categorized as errors, it becomes difficult/impossible to find true critical errors.I suggest:Re-categorizing JSON Mapping errors to ‘Warning’ or Info’ level Ability to filter Critical/Error/Warning/Info messages Keep ‘Error’ category for true errors (5xx, 4xx, invalid content, etc). Basically errors that we cannot catch in our automations using conditions/user fields. Bonus points: ability to filter by type of error.  

    4
    Gustavo Boregio
    Forum|Forum|3 months ago
    lebaneseangel22
    lebaneseangel22Up-and-comer

    Save User Defaults for Comment AutomationsNew

    Setting up automations for each post is extremely time consuming. There needs to be a way to save default settings and override the system defaults so they automatically populate every time a new automation is created.For example, I use the comments automation feature on every Instagram Reel and I use the exact same settings every time: turn “opening DM” off, turn “reply to their comments under the post” on, and replace all 3 default comment replies with my own custom responses. Right now, I have to repeat those same 5 steps manually for every single post. I should be able to save my preferred settings and my own custom comment replies as the default instead of the system-generated ones.

    0
    lebaneseangel22
    Forum|Forum|3 months ago
    sharva.tuck
    sharva.tuckUp-and-comer

    More accessible supportNew

    I had a support ticket to raise (outside of general FAQ) and the bot was just rerouting me to articles that do nothing to solve my actual problem, just make me spend 5 minutes reading something with another link to spend 5 more minutes reading something else and THEN finally land on the page to raise support tickets. As a user of the paid version (pro) if I am getting “human support” tier access, make it easier to find please.We would like a easier way to reach out for help. Either a button in-app or a separate section on the web dashboard without having to open three tabs in a chain. Finding help should not be this difficult to access.

    2
    Oleg Krasnov
    Forum|Forum|3 months ago
    JoepTribalMusicGroup
    JoepTribalMusicGroupUp-and-comer

    Labels should be countable and filterable like tags and custom fields.New

    Right now, labels can’t be selected as a system field in Google Sheets exports, and they also don’t appear in the public API data, which makes it hard to monitor pipeline stages (like Ready for Deal vs Needs Payment) alongside other classifications (like content type tags). It would be really helpful to have label data available in exports and the API so we can report on things like ‘how many creators per tag are in each label’ without workarounds.

    0
    JoepTribalMusicGroup
    Forum|Forum|3 months ago
    karenewfutures
    karenewfuturesUp-and-comer

    New Follower Message on TikTokNew

    Similar to the new IG feature, create a feature in tiktok to also send welcome message to new followers. Thank you!

    9
    cata_rendon
    Forum|Forum|3 months ago
    Gustavo Boregio
    Gustavo BoregioCommunity Moderator & Expert

    Smart Merge/Unify Actions StepsNew

    It’d be great to be able to select consecutive actions and unite them into one action block.Use case: in complex logics, we need to unify steps to keep under the maximum 30 steps in Manychat.It’d be great to be able to select action steps and ‘Merge’ together to make our automations cleaner and more efficient without having to re-map API calls and settings.  

    1
    Gustavo Boregio
    Forum|Forum|3 months ago
    lealarubis
    lealarubisUp-and-comer

    Create post or reel comment automed reply WITHOUT DMNew

    The idea is to have a flow that will only auto reply to post or reel comments WITHOUT the DM step. This is to help increase engagement on a post without having to send a message to the user’s inbox. Think, generic, more standard comments like “agreeing” type or just emoji comments. I understand this flow is not yet available and that’s why I’m sending this idea, hoping this will get the attention of the development team and create this flow in the near future. 

    0
    lealarubis
    Forum|Forum|3 months ago
    John D.
    John D.Up-and-comer

    Simplified Template Updates for UsersNew

    I am building out a pretty robust template and as I onboard users, I am making updates to the template to improve the experience. Asking all of my clients to go uninstall and reinstall the template is going to become a huge burden. Is there any way we could get a simplified “Update Template” button that the users could single click update their template? 

    0
    John D.
    Forum|Forum|3 months ago
    Miama
    MiamaUp-and-comer

    Notification when messages or automations stop sendingNew

    It would be very helpful to have a notification or alert in ManyChat when automated messages are no longer being delivered or when automations stop sending messages.Currently, it can be very difficult to notice this issue immediately, especially if there is no visible warning in the system. This can lead to missed conversations, leads, and opportunities without realizing it.A notification such as:"Attention — your messages are not being sent"or a clear system alert would help users detect problems early and take action quickly.This would be a very valuable improvement for reliability and user experience.

    0
    Miama
    Forum|Forum|4 months ago
    gemmaguarin
    gemmaguarinUp-and-comer

    Straight to the DMNew

    I loved the feature where you could just go straight to the DM with the links, without having to do an opening DM. In our industry, we just want to get cold leads looking at our listings online to get traction, and the opening DM is a hurdle to that I feel. Can we bring that back? Also, this feature got changed in the middle of an automation we were running and it stopped working without us knowing. Eeek 

    1
    Mel E
    Forum|Forum|4 months ago
    F
    fathers_Insta

    Removing "Button" for "say hi to followers" featureNew

    When using the “Say hi to followers” feature for Instagram, it requires you to create a “button” that prompts the person being messaged to select it to receive an automated response. I think it would be helpful to have the option to leave out a button. As a smaller business who wants the chats to feel personable, it would make it more natural to leave out the button and just have a normal curated response to new followers. For example, we’d like to say “Thanks for the follow - how did you hear about our brand?” Ideally, we’d like to leave it at that instead of forcing the person to select a prompt.  

    1
    Gustavo Boregio
    Forum|Forum|4 months ago
    Fellipe Santiago
    Fellipe SantiagoUp-and-comer

    Charging bill in ReaisDelivered

    Hi guys, I am sure that the Braziliam comunity here is huge and it is time to have the charging bill in Reais (brazilian currency).We have to pay IOF (brazilian tax to pay our manychat bills, nowadays it is around 4,38%) plus the cost of exchange from dollar to real as well.Brazilin guys, let’s make some noise here and maybe they gonna listen to us.

    1
    Raquel C
    Forum|Forum|4 months ago
    Celinne
    CelinneUp-and-comer

    hello to followers on tiktokClosed

    I want to program a message to my followers on tiktok in the same way that I do on instagram, but I cant find it available. 

    2
    Raquel C
    Forum|Forum|4 months ago
    mohaimen_shawi
    mohaimen_shawiUp-and-comer

    تعليقات التيك توكNew

    English: Good evening... Why isn't the comment reply feature available on TikTok? This feature is very important and serves many content creators and companies. I hope you will add this feature.Original: مساء الخير .. لماذا لا تتوفر ميزة الرد على التعليقات في التيك توكهذا الميزة جدا مهمة وتخدم الكثر من صناع المحتوى والشركات اتمنى ان تفعلون هذا الميزة 

    0
    mohaimen_shawi
    Forum|Forum|4 months ago
    A
    alexat32

    Convert existing Quick Automation to node-based editor versionNew

    Hey there ManyChat team. It would be great to be able to convert or edit an existing Quick Automation to the node-based editor.For example,  I have an automation for welcoming new followers, and since setting it up, I’ve noticed I could use an additional automation as part of the flow. It’d be great to be able to ‘upgrade’ it to a fully editable automation after the fact if needed. Edit: Literally just found the option to do this. For anyone wondering (and as blind as me), hit the 3 dots in the upper right and click “Switch to Flow Builder”

    0
    A
    Forum|Forum|4 months ago
    adamchoselife
    adamchoselifeUp-and-comer

    Rename Quick Automation WidgetsNew

    Have the ability to rename Quick Automation Widgets as well - which are not created within the Automation Flow Builder. (Widgets inside the builder can be renamed. Quick Automations cannot be)It ss impossible to work with them like this Audience management etc. as they all got the same name + date  

    0
    adamchoselife
    Forum|Forum|4 months ago
    taylortimetv
    taylortimetvUp-and-comer

    sorting automationsNew

    I would love to be able to sort my automations to see my best performing automations so that I can see why they are the best performing. 

    0
    taylortimetv
    Forum|Forum|4 months ago
    josip856
    josip856Smooth talker

    Make accounts searchable by their usernamesNew

    Hi, I think that if we could also search our connected accounts/pages by their usernames, along with their names how they appear, it would save so much time and make it much easier to find the right page.More often you will remember the @ of your page, not what is the page’s name 

    0
    josip856
    Forum|Forum|4 months ago
    Thoufeee11
    Thoufeee11Up-and-comer

    need to know about the free plans automationNew

    I am currently in a free plan and i used the free automation of auto dm for the comments i get. Now the manychats is semding that i have already used the 70% free automation dm feature. I want to know how to maintain the automation fully for the allcomments i get. If now am switching the plans from free to paid the automation will Automatically change from free to paid or i need to comvert it. Please explain asap i need to get paid. Coz my reel getting more comments i don’t want to loose my clients.

    0
    Thoufeee11
    Forum|Forum|4 months ago
    B
    Brian ComstockUp-and-comer

    Need "AI Step" to NOT Be instant - human-like delaysNew

    This is the difference between me using AI Step and not. It’s too fast and cheap responses. I want to build a robot SDR yesterday. 

    0
    B
    Forum|Forum|4 months ago
    devikagupta
    devikaguptaUp-and-comer

    Allow Custom Fields to be saved as truly emptyNew

    Hi there!I’d like to suggest a small but important improvement to ManyChat custom fields, the ability to save a field as truly empty.Right now, Clear User Field is not the same as setting a field to an empty value. This becomes a problem in workflows that use AI actions like Claude or OpenAI, where custom field values are passed as inputs. When a field is cleared, ManyChat may still send something like {{cuf_14394590}} instead of sending an actual empty value. That can confuse the AI and lead to wrong or inconsistent responses.Because of this, I’ve had to use a workaround by saving an invisible character in the field instead of leaving it empty. It works to some extent, but it is not a proper solution.You could fix this in any one of these ways:- add a new Empty User Field action to save field as truly empty- or allow Set User Field action to save a truly empty value by removing the validation that currently prevents empty values from being saved.The goal is simple, when a field is meant to be empty, ManyChat should send an actual empty value, not a field placeholder like {{cuf_14394590}}. This would make AI automations much more accurate and reliable.Thanks!

    1
    cata_rendon
    Forum|Forum|4 months ago
    MusicianParadise
    MusicianParadiseUp-and-comer

    ManyChat has no "Pause" option for the Instagram Default Reply?New

    It's surprising that ManyChat doesn't offer a basic "Pause" option for the Instagram Default Reply automation. For a platform built around automation management, this feels like a significant oversight. Users need the ability to quickly pause, edit, and resume their automations without having to delete or break their existing setup.

    0
    MusicianParadise
    Forum|Forum|4 months ago
    PaolaAna
    PaolaAnaUp-and-comer

    saturadaNew

    Demasiada información, demasiado complicado. De un red te mandan a otra, tenés que estudiar cada red. Tenés que crear contenido para cada red. Se llevó todo el tiempo. Agotada. Chau me desconecto creo q estoy no es para mi.

    0
    PaolaAna
    Forum|Forum|4 months ago
    Gabriel de Oliveira Soares
    Gabriel de Oliveira SoaresUp-and-comer

    AJUDARIA MUITA GENTE NO MANY CHATNew

    COMECEI A MENOS DE 1 SEMANA A MEXER NO MANY CHAT MAIS JA PERCEBIR QUE TEM COISAS SIMPLES FALTANDO. ESTOU FAZENDO UMA AUTOMAÇÃO PARA UMA SORVETERIA  QUE FAZ DELIVERY, VIA WHATSAPP TAMBEM. UM TRABALHO SIMPLES. MAIS ESTOU TENDO DIFICULDADES PARA QUANDO O PEDIDO FOR FINALIZADO PELA ATENDENTE (IA)  O ATENDENTE REAL SEJA NOTIFICADO. JÁ PERGUNTEI O (CHAT GPT) COMO QUE FAZ. MAIS É DIFIÇIL. SE TIVESSE ESSA OPÇÃO, NÃO SOMENTE EU, MAS TENHO CERTEZA QUE VARIAS PESSOAS QUE USA O MANY CHAT PRA TRABALHAR SERIA AGRADECIDAS. ISSO ABRIRIA UMA PORTA ENORME PARA VARIOS OUTROS TIPOS DE PROJETOS ESTOU NA MENTE TAMBEM UM PROJETO DE CONCESSIONARIA, ONDE EU VOU PRECISAR DE UM BOTÃO OU UMA OPÇÃO. PARA O CLIENTE CLICAR E  IR DIRETO PRA CONVERSAS NO PRIVADO DO VENDEDO. SERIA OTIMO SE TIVESSE ESSA OPÇÃO 

    0
    Gabriel de Oliveira Soares
    Forum|Forum|4 months ago

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