Ideas

Ability to Restrict Team Members by ChannelNew

I’d like to request a feature that would make managing teams more flexible: the ability to assign or restrict team member access by channel within a ManyChat account.Currently, roles (Admin, Editor, Live Chat Agent, Viewer, etc.) apply at the account level, which means once a team member is added, they can access all connected channels. In many businesses, different staff handle different channels (e.g. one team for WhatsApp, another for Instagram). Right now, the only workaround is creating multiple ManyChat accounts, which complicates management.A channel-based permission system would: Allow account owners to assign team members only to the channels they manage. Improve security by preventing unnecessary access. Simplify operations for businesses running multiple channels under one account. This would be a huge win for teams like ours that are scaling and want to stay organized.Thanks for considering this improvement. I believe it would add significant value to ManyChat users worldwide.

WhatsApp FlowsNew

Since the beginning of the year, Meta has released WhatsApp flows, the carousels on WhatsApp, and so far I haven't seen Manychat move to make this happen. When will we have access to these new features, and why does the tool take so long to update?

Here's an idea!New

Go to ReplyRush instead - instant connection to FB and Insta creator and business pages - showing right away in Business Integrations AND flows and automations trigger instantly. Disappointed with ManyChat and their customer service.

Add HTML to EmailNew

Allow to have HTML templates to send promotion with fields of Manychat.

apiNew

Support for exporting to API such as Manichat's automation deactivation, deletion, etcI want support to export to data api such as runs and ctr in Manichat Automation.Or I want you to support webhook.

Feature request: better handling of unsupported messages & message historyNew

Hello, all.I’m using Instagram API with ManyChat to answer messages from incoming users. After a couple of messages on Instagram, I ask for some informations from my client.It’s basically, phone number, company name, e-mail, etc…The problem is, and it’s a problem that makes my workflow not work at all, whenever I receive a phone number that uses the correct format (Ex: 41 9 9999 9999), Instagram generates a ‘Link Preview’ card, and ManyChat counts this card as ‘Unsupported Message Format’, but instead of ignoring it, it saves this value to the ‘Last Message Received’ instead of the actual phone number… And it’s empty. It does’nt save it as null, nan, nor anything that we can use a condition to ignore this…If this card itself did’nt replace the last message in the flow, everything would work fine…The biggest difficulty for us is that we are not able to access the previous messages from the clients, only the last ones, so we’re not able to get their phone numbers.A few ideas that would completely solve this for us, is:Option to ignore unspupported/empty messages. A option to togle this on/off would be superb. Extra variables for previous messages, not just ‘Last Message Entry’, maybe ‘Second To Last Message Entry’ and etc. An API endpoint to fetch recent conversation history… This way, we could treat this business logic ourselves and do a workaround for it, using our own REST API at our side, at a code level.In short, the issue is not the phone card itself, but the fact that it wipes out the last readable message in the flow, and this makes our business flow unusable.If we could either skip those unsupported formats or access the last few messages, that would solve our problem.Thanks for considering this, it would make ‘Instagram + AI’ use cases much more reliable for a lot of people.

Connect Telegram or WhatsApp directly from TiktokNew

If I remember correctly, in the past, Manychat used to have a functionality where one could connect Telegram directly from Instagram. Similarly, it would be great if one could connect Telegram and WhatsApp directly from Tiktok, so Tiktok audience could continue the conversation in Telegram or WhatsApp easily.

AI responsesNew

-Allow you to exclude certain accounts that it responds to automatically-Allow you exclude accounts over a certain number of followers-Allow you to give specific feedback on certain replies-Provide more variation on replies.  If someone says “Love it” all the replies are very similar right now.-Need auto replies for FB and TikTok too.-Allow comment moderation for comments meeting certain criteria, sentiments, keywords, etc.-Allow customization for how fast/slow AI replies

Increase the 10 consecutive automated messages limit in TiktokNew

It would be great if the 10 consecutive automated messages limit can be increased in Tiktok. This significantly limits the kind of automation flows we can build.

DM people who liked videoNew

Is there a possible way to instantly DM people who liked, saved, or reposted my video? Something automatic like “thanks for the like,” or “thanks for the repost.”  Thanks, Sarah Pettis

POST endpint for TAGSNew

Hola equipo de manychat, me gustaria mucho que agreguen un endpoint para poder crear una etiqueta. Ya que estaria muy bueno que la persona que te responde un reel manychat recopilara el id de ese reel, y se pudiera crear una etiqueta de ese reel para poder saber exactamente de que reel vino de manera muy sencilla ese lead. Ojala tomen la idea 

Automation PrioritiesNew

It would be really helpful to be able to prioritize automations and time them.What I am specifically trying to accomplish is always responding to comment prompts first, and only if somebody hasn’t left an automation triggering comment within one hour of following, THEN send the new follower automation. I don’t want the welcome new follower automation to override something that a new follower is specifically asking for! 

WebChat Widget For Website ChatNew

Any plans to integrate a web chat as a standalone channel?You have sites like chatbase which only WebChat natively and ManyChat who only do socials natively.chitchatbot.ai and chatfuel look to offer both social and web chat channels but I don’t know enough about these platforms and learning curves involved - took me a long time to grasp ManyChat!I would love for ManyChat to provide this. 

Automations on Scheduled PostsWaiting on Meta's side

Hi,a feature that allows to set up an automation on a scheduled Instagram post would be super useful!thanks

comment replies for tiktokNew

@manychat when will these be available for tiktok? thx!

Respond to Comments on TikTok postsNew

We need the ability to auto respond to comments on TikTok (same as Instagram). Also, need the ability to include live external links in “buttons” in TikTok automated flows.

tik tok follow to DM fatureNew

when someone follows on tiktok, you send them a simple welcome message

Setting to disable the "Automation Pause" feature inside the Live Chat.New

It would be amazing to have a setting that disables the “Automation Pause” feature from activating when a message is sent via the Live Chat feature.  

Remove live agent's permission to close all chat.New

Why do live agents even have permission to perform this action, which can jeopardize business operations, especially when there are no options to undo it or even identify who triggered it? Their support team directed me here, saying that granular access control is apparently not something they plan to implement. They suggested that I make a post here in hopes that someone from the product team might randomly come across it and consider whether this is worth implementing.Here’s a post from another user requesting this same “feature”:It’s baffling that this can be done with just two clicks by a live agent, yet it takes hours to go through hundreds of closed chats to figure out which ones were supposed to remain open. 

Control flows via API for AI systemsNew

A way to programmatically create a new flow via API update flow content (like CTAs, messages, or trigger keywords) using the API Get flow statistic via API Cursor or order API tool would be able to control manychat thanks to this endpoints

PDF and image sendingNew

Seria bueno que se pudieran mandar pdfs por ejemplo si me piden ficha tecnica que la ia mande el pdf o si me piden como se aplica mi producto que mande un video

Feature Request: Retrieve Full Lead Conversation via API or Native Action for Seamless CRM IntegrationNew

Context:We are integrating Manychat with our in-house CRM to create a unified and intelligent sales pipeline. Currently, we can capture basic lead data (name, phone number, tags, etc.), but there is no official method to retrieve the full conversation history between the user and the bot (or human agent).This limitation affects our ability to provide context to our sales team and to maintain proper records of interactions.Feature Request:We’re requesting a native action within Flow Builder or a dedicated API endpoint that enables us to retrieve the entire message history of a user — ideally in structured format (JSON or plain text), including all bot interactions and Live Chat messages.Use Cases: Provide full context to human sales agents when continuing conversations outside Manychat; Log conversations for quality control and auditing purposes; In the future, support emotional tone analysis and decision-making insights from conversation history. Why This Matters:This functionality would eliminate the need for complex workarounds and strengthen Manychat’s role as a central communication and sales tool. Businesses could operate with more continuity, precision, and accountability — enhancing the user experience and internal workflows.

Critical WhatsApp Events - Nome do Inscrito não aparece no evento registradoNew

découverteNew

ABANDONO DE CARRINHO - ENVIO AUTOMÁTICO DE BOLETO/PIX ETC.New

Seria muito interessante uma função nativa que permita enviar automaticamente o boleto, a linha digitável, o código de barras ou o código Pix no evento de carrinho abandonado da Hotmart, isso ajudaria muito na conversão e nos ajudaria a manter nossa assinatura com a Manychat, pois não perderíamos vendas.