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    Manychat Ideation Guidelines

    Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv

    702 Ideas

    DND Case
    DND CaseNew here

    Email ListNew

    Ok this is pretty straightforward but I think it’s a huge difference making. There should be a tab where all emails collected can be shown automatically or exported. 

    0
    DND Case
    Forum|Forum|3 months ago
    Ashleyd18
    Ashleyd18New here

    One off pro postsNew

    Hello, I’m currently on the free plan, I will probably at some point become a pro user but as it stands I’m not ready to become a pro user.However I would like to gather email addresses to build an email list which I know is part of the pro plan.What if you were to offer a pro option for one off post so I could gather this information for a small fee?Might cause you a headache to figure out but it would simplify my life a bit :) Thanks Ashley

    0
    Ashleyd18
    Forum|Forum|3 months ago
    trimet
    trimetNew here

    Customize the time settings so we can change military time to regular time in LiveChatNew

    Can you make the time format customizable from military time to regular time in the live chat and anywhere on ManyChat?

    0
    trimet
    Forum|Forum|3 months ago
    liamtlacey
    liamtlaceyExplorer

    Instagram Automation from FollowDelivered

    Would love to be able to setup an automation, where every time we gain a new Instagram follower, they are sent a DM! Maybe this is possible already? 

    4
    Raquel C
    Forum|Forum|3 months ago
    Wattanak
    WattanakUp-and-Comer

    Create a command keywordNew

    At some point, the automation message malfunction and we have to manually send it to customer. My suggestion is to create a command keyword by seller to trigger the keyword and send to customer in case it’s not working. For example, if one customer message ask for pricing and the bot is not sending the message, we can use command as “#keyword” to trigger the message. On the otherhand, if there’s some infomation asked by customer and can command the saved respond by #Address, #QRCODE, #TELEPHONE...

    3
    S
    Forum|Forum|3 months ago
    Siriwan
    SiriwanChat Surfer

    Multiple Photos sent in Mobile appNew

    I wish we have a function to select multiple photos and sent it all at once in mobile app. The same way we can do with desktop. Since most people use smartphone to work too.

    0
    Siriwan
    Forum|Forum|3 months ago
    LeandroDuarte
    LeandroDuarteNew here

    A developer accountNew

    ManyChat could offer developer accounts specifically for professionals who need to create and test flows. These accounts would be free and include full operational functionality, but limited to a staging environment.This means developers could build and thoroughly test flows — including integrations — without being able to deploy them in real-world scenarios. To use these flows in production, the developer would simply export them into a paid (PRO or higher) account.This feature would make it much easier to present and sell projects to clients, since developers could maintain a library of reusable templates ready to be implemented.

    0
    LeandroDuarte
    Forum|Forum|3 months ago
    cacadoradepromocaooo
    cacadoradepromocaoooNew here

    Não estou conseguindo cancelar os contatosNew

    Não estou conseguindo cancelar inscrição de contatos, quando eu faço seleção em massa, sendo assim quando vou cancelar a inscrição, ou seja, clicar no botão azul para confirmar, ele não fica clicável, e não consigo. Isso irá impactar no meu orçamento e estou começando agora! 

    1
    Fabio Gaulke
    Forum|Forum|3 months ago
    Kseniia
    KseniiaNew here

    Rename button "I'm following" on Manychat applicationNew

    On manychat application there in new automation for post and reel there is no possibility to rename button “I’m following” without flow builder. On the screen with settings woth the automation i can change the text of messages, button in first message, but button in follow part is not diaplayed. And if I create the flow in other language, i cant fix this button. Could you please display it in application? Thank you    

    0
    Kseniia
    Forum|Forum|3 months ago
    Pericles.sa
    Pericles.saUp-and-Comer

    Message type - WhatsAppNew

    Dynamic input that identifies the type of message sent by the user (text, audio, photo and document). This way, it is possible to create a conditional and direct the user to the correct flow.

    1
    CBA
    Forum|Forum|3 months ago
    Siriwan
    SiriwanChat Surfer

    I want a JSON Flow template export because Partner App keep errorNew

    Hello, I try to use automation flow to trigger user who click from Ads. Sometime it work but sometime it don’t and after go through Manychat community, I found out that I’m not an only one with this issue.But since most business can’t wait for the system to fix up. I wish that at the very least we have a JSON export so we can use it hereAt least we all have a back up plan to do something about this because there’re no way my Ads opt will pause ads just to wait until system come back… Business can’t wait and we spend a lot on ads too. So I hope I can tracking them through Automation tool on Manychat

    0
    Siriwan
    Forum|Forum|3 months ago
    Malene
    MaleneNew here

    Pre-train the ai on geography and local currency.New

    Having built-in geographical and currency knowledge-base would save a lot of manual setup time! We’re shipping worldwide and get hundreds of comments if we ship to this and that country and whats the price in local currency. Right now the ai replies are useless for us, because the ai doesn’t know that France is a country in Europe and it thinks that Iceland is part of Norway. 

    0
    Malene
    Forum|Forum|4 months ago
    Dana Saptayeva
    Dana SaptayevaExplorer

    Auto-replies in Instagram comments for promoted posts (like Facebook Comment Entry)New

    Please add the ability for ManyChat to send automatic replies to Instagram comments under posts and Reels that are used in ads (both boosted posts and Ads Manager campaigns).Right now, this works perfectly for Facebook — but not for Instagram, and we’re losing many potential leads who comment under our ads but don’t receive any response or DM.If ManyChat could send automatic replies or trigger a DM flow from comments on Instagram ad posts, it would: Greatly improve ad performance and ROI, Help capture and convert engaged users faster, Create a consistent experience across Facebook and Instagram.

    0
    Dana Saptayeva
    Forum|Forum|4 months ago
    rodrigo_silvano
    rodrigo_silvanoCommunity Moderator

    Manychat invoices with our Tax ID for taxes purposesNew

    In the EU, all invoices must include the legal identification of both the client and the provider, such as tax ID, business name, and address.

    0
    rodrigo_silvano
    Forum|Forum|4 months ago
    joy1561
    joy1561New here

    Why is email and password login not supported?New

    Why is email and password login not supported?I can't understand.There is a serious account security issue here.I have five Instagram accounts from different countries and regions.If I use a Google account to log in to Manychat, it means I have to log in to my Google account under five different IPs before I can log in to Manychat and bind my Instagram account, and then my Google account will be banned.I really don't understand. I used three or four similar tools, but Manychat is so strange that it doesn't support email and password login.

    0
    joy1561
    Forum|Forum|4 months ago
    Godzchild
    GodzchildUp-and-Comer

    Ability to comment (without sending a DM)New

    Sometimes I’d like to be able to reply to comments under a post or video WITHOUT sending a direct message as well. It could either be that I want to drive engagement, or I just need to give them information quickly right there in the reply.

    0
    Godzchild
    Forum|Forum|4 months ago
    longnights021
    longnights021Up-and-Comer

    Facebook Messenger Choose Next PostNew

    When creating a automation where I send a Facebook message after a user comments, I noticed that there is no option to let me choose “next upcoming post” the way IG has that option. Would it be possible to add that feature so I can setup FB messenger automations before posting rather than after?

    0
    longnights021
    Forum|Forum|4 months ago
    augusto-dmh
    augusto-dmhNew here

    Endpoint for Inviting New MemberNew

    Currently no endpoint in Manychat API makes available the possibility to create an invite link for a new member. It would be useful to have an endpoint available for getting a random link for inviting a new user with an specific role.Companies usually have automated process to create their accounts and this would make it easier for them. 

    0
    augusto-dmh
    Forum|Forum|4 months ago
    Heric
    HericChannel Explorer

    Conditions Based on Assigned Team MemberNew

    Hi Manychat Team, I’d like to suggest a useful enhancement to the flow builder: the ability to set conditions based on which team member is assigned to a conversation. At the moment, it’s not possible to trigger different actions or flows depending on the specific assigned agent. This limits the ability to personalize automations based on internal assignments. Example Use Case:If a conversation is assigned to Agent John, I could send a personalized message like:"John will get back to you shortly — he’s our specialist on this topic!"Whereas if it's Agent Lisa, the message could say:"Lisa is reviewing your message now. She’ll respond as soon as possible!" This feature would allow for more humanized and efficient communication, improving the user experience by showing that someone specific is handling the conversation — not just an anonymous team. Thanks for considering this suggestion. It would be a great addition for support teams using assignment-based workflows. Could you help me with this, ​@Raquel C , ​@Marina? Best regards,Heric Fernandes 

    4
    roverdrammen
    Forum|Forum|4 months ago
    BaschtlWaschdl
    BaschtlWaschdlUp-and-Comer

    Create a feature to merge contacts automaticlyNew

    Example for that could be:If customer click on a link, wich starts a flow on another platform → the data could be provided with a custom link.If I could choose then to merge contact automaticly <3I really need merged contacts for my flows, is important for me to not share the same information on more channels.

    1
    Sebastian Riehle
    Forum|Forum|4 months ago
    katharinadeze
    katharinadezeNew here

    Native WhatsApp Forms (In-App Forms)New

    Currently, when running WhatsApp ad campaigns, users must send a keyword or message first before a ManyChat flow can start. This extra step creates friction in the lead onboarding process and can negatively affect conversion rates — especially in paid campaigns.Proposed Solution:Introduce native WhatsApp Forms (in-app forms) that open directly inside WhatsApp when a user clicks a link or ad.These forms would allow users to fill in fields such as name, email, preferences, or other custom data without needing to send a message first.Why This Matters:I build automated WhatsApp funnels via ManyChat for coaches and consultants in the DACH region, and this feature would be a real gamechanger for WhatsApp automation and advertising.Platforms like Spoki already offer this kind of native WhatsApp form experience — enabling smoother lead capture and higher conversion rates.With native WhatsApp forms, advertisers could: Simplify the ad-to-chat flow dramatically Collect structured data directly in WhatsApp Improve the first-contact experience for new leads Optimize campaign performance and reduce drop-offs Questions: Is native in-WhatsApp form support currently on the ManyChat roadmap for 2025? If not yet, is there any workaround (e.g., via structured messages, templates, or custom API logic) to simulate this behavior? Impact:This feature would make WhatsApp ads much easier to optimize, improve lead quality, and reduce friction in funnel automation — especially for businesses running WhatsApp-based lead generation at scale.

    0
    katharinadeze
    Forum|Forum|4 months ago
    UgniusCesynas
    UgniusCesynasNew here

    disable auto scrolllNew

    When you're in the live chat section on your phone and you reply to a DM, it automatically scrolls to the top. Zero utility for this, please fix it. Just wastes a lot of time.

    0
    UgniusCesynas
    Forum|Forum|4 months ago
    dericsoncalari
    dericsoncalariExplorer

    Coleta de parâmetros para rastreamento e traqueamento de campanhas para WhatsAppNew

    Gostaria que vocês lançassem uma integração que permita coletar os parâmetros para rastreio e tracking de campanhas diretas para whatsapp. Esses parâmetros seriam o source_id que é a identificação do anúncio da Meta e o ctwa_clid que é a identificação do clique para WhatsApp. Hoje em dia muita gente envia conversão pelo manychat mas é apenas uma conversão “para dizer que envia”. Não enviam com esses dados que são necessários para atribuição e marcação dentro da Meta. Outra coisa também seria a identificação do clique para anúncios para instagram ig_sid que tem a mesma função que o ctwa_clid porém focado em campanhas de instagram.  

    3
    jpdf_saver
    Forum|Forum|4 months ago
    ZAID
    ZAIDUp-and-Comer

    A global componentNew

    Create a global component where I can edit some parts of my automations in one place, so I don’t need to enter each flow individually and edit the content, just like an admin panel or CMS. For example:I have 6 automations on defult:FB automation AR + EN IG automation  AR + EN WB automation AR + ENWhen I want to change or edit content, I need to replicate my work 6 times!, so it would be insanely helpful if we got a way to global component dynamic parts of our flow, and edit them from one place, one at a time.

    0
    ZAID
    Forum|Forum|4 months ago
    Mariyam
    MariyamExplorer

    welcome messageDelivered

     Hello,I would like to request the implementation of a welcome message feature for new followers on Instagram. This feature would enable immediate engagement with potential clients by initiating a conversation as soon as they subscribe, without waiting for their reaction.So how it works:When someone decides to follow a profile, they would immediately receive a direct message introducing our business, expressing our excitement to connect with them, and providing a brief overview of what we offer.This feature would help us engage with potential clients right from the moment they follow our page.Thank you for considering this suggestion.Best regards, Mariyam

    4
    Raquel C
    Forum|Forum|4 months ago

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