Context:
We are integrating Manychat with our in-house CRM to create a unified and intelligent sales pipeline. Currently, we can capture basic lead data (name, phone number, tags, etc.), but there is no official method to retrieve the full conversation history between the user and the bot (or human agent).
This limitation affects our ability to provide context to our sales team and to maintain proper records of interactions.
Feature Request:
We’re requesting a native action within Flow Builder or a dedicated API endpoint that enables us to retrieve the entire message history of a user — ideally in structured format (JSON or plain text), including all bot interactions and Live Chat messages.
Use Cases:
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Provide full context to human sales agents when continuing conversations outside Manychat;
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Log conversations for quality control and auditing purposes;
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In the future, support emotional tone analysis and decision-making insights from conversation history.
Why This Matters:
This functionality would eliminate the need for complex workarounds and strengthen Manychat’s role as a central communication and sales tool. Businesses could operate with more continuity, precision, and accountability — enhancing the user experience and internal workflows.
