I’m using Manychat a bit differently I think than it was originally intended. I don’t use it to blast out marketing messages or AI replies. I’m focusing on community building. I just use the auto follow message and then use the desktop page to handle all the traffic I get from it. It’s much easier to use than IG when dealing with hundreds of messages at a time. Two things would massively improve Manychat for me.
- Include a way to organize messages of all unread messages or new messages versus responded to. Maybe it already exists, but it’s not super clear for me. I get through answering messages and then find a day or two had a batch of unanswered messages and I missed them.
- Right now, on IG none of the messages I’ve answered show up as read by me. I can see my response via Manychat, but they all look unread even if they have my answers there. I’d love to have that sync up so if I look at or respond to a message on Manychat, it shows up on IG. This would help me organize and ensure no message or request gets missed.