Hi Manychat Team,
I’d like to suggest a significant improvement regarding team member permissions and visibility controls within the platform.
Currently, the only customizable access available for a team member is billing-related. It would be extremely helpful to have more granular control over permissions and visibility for each individual team member — rather than applying settings globally.
Key Suggestions:
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Allow admins to assign specific permissions individually, such as:
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Access to add or delete contacts without requiring admin status.
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Ability to view conversations of specific team members (not all).
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Ability to access conversations in the "Unassigned" inbox.
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Ability to create, edit, or delete tags.
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And ideally, the ability to assign any permission that an admin currently holds to a specific member, depending on their role.
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Use Case Examples:
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I want a team member to manage contacts, but not access billing or platform settings.
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I want a supervisor to view conversations from selected team members only, without granting full access to everyone’s inbox.
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I want to allow a support agent to monitor unassigned conversations, but not see automations or settings they don’t need.
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I want to allow a member to create and manage tags, without making them an admin.
Additional Request – Visibility Controls:
It would also be helpful to control which resources each member can see:
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Automations
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Custom fields
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Sequences
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Menus
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Templates
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Configuration tabs
For example, a support agent doesn't need to see all flows or system configurations that are irrelevant to their tasks. Restricting visibility helps avoid confusion and keeps each team member focused on what matters to their role.
This level of customization would make Manychat much more scalable and secure for teams of any size, especially those who work with sensitive data or need clear role separation.
Could you help me with this,
Thank you for considering this improvement!
Best regards,
Heric Fernandes