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    Manychat Ideation Guidelines

    Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

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    724 Ideas

    ketnaj
    ketnajExplorer

    Handle emoticons and extra garbage in "comment" triggersNew

    When setting up a trigger on “user comments on post/reel” and I target specific keywords, there is no option to specify the “contains” or “starts with” directives, you can only add keywords.Unfortunately many people add extra characters, such as ! or !! or smiley or flower or hearts after the keyword, which defeat the trigger. The “message contains” is only available for message triggers, but not on comments.The help text mentions that the processing is case insensitive, but it does not clarify the behaviour for these extras and I had to learn this the hard way, but realizing that I am loosing trigger events.Please enhance the feature by automatically removing these characters, I cannot list all the shades of hearts and smileys as separate keywords.

    1
    Raisa Lemishko
    Forum|Forum|1 year ago
    DICADEMIGS
    DICADEMIGSExplorer

    ENVIAR LINKS AUTOMÁTICOS NA DM, ATRAVÉS DE COMENTÁRIOS NAS PUBLICAÇÕESNew

    GOSTARIA QUE A  FUNÇÃO DE ENVIAR LINKS AUTOMÁTICOS NA DM, ATRAVÉS DE COMENTÁRIOS NAS PUBLICAÇÕES NO TIKTOK, FOSSE ATIVADA, SENTIMOS MUITA FALTA DESSA FUNÇÃO, VISTO QUE O TIKTOK ACABA SENDO UM LOCAL ONDE TEMOS GRANDE INTERAÇÃO

    0
    DICADEMIGS
    Forum|Forum|1 year ago
    gfreeman
    gfreemanUp-and-Comer

    Add ability to receive Files from users in TelegramNew

    This is so basic requirement I don’t know why Manychat hasn’t implemented it yet.Other automation platforms like n8n do support this.Please add it.I personally need it to receive pdf receipts from users in Telegram.

    0
    gfreeman
    Forum|Forum|1 year ago
    manychat_user12345
    manychat_user12345Up-and-Comer

    Access the Openai Assistants APINew

    Give the ability to access OpenAi Assistants API and not just chat completions. Assistants can be trained much better. 

    3
    Gustavo Boregio
    Forum|Forum|1 year ago
    rogerioaraujo
    rogerioaraujoFlow Scholar

    Restart paused automations via APINew

    Be able to restart paused automations via API.The reason is that when we integrate ManyChat with the CRM, at certain stages, we also want to update information in ManyChat. However, when the agent is manually interacting with the customer, these automations fail.For example: the agent has completed a manual interaction and, in the CRM, moved the contact to the "Lost" stage. In this case, I might want to send this contact to a flow that executes some tasks, such as closing the conversation or adding them to a sequence.I understand the importance of pausing automations while the agent is in a conversation, as it prevents errors. However, perhaps creating an endpoint in the API to restart automations for a specific period of time, such as a few seconds, would be the perfect solution.

    0
    rogerioaraujo
    Forum|Forum|1 year ago
    scruzs
    scruzsExplorer

    live chat agents create contactsNew

    It would be very useful if live chat agents have the possibility of creating contacts

    1
    fcsoares86
    Forum|Forum|1 year ago
    MINUEVAHABITACION
    MINUEVAHABITACIONExplorer

    Exportar Correos a csvNew

    No encuentro la manera de exportar los contactos a un csv 

    3
    CEOfactory
    Forum|Forum|1 year ago
    Yosef
    YosefExplorer

    Enable Dynamic Audio and File Uploads via URL LinksNew

    I am writing to request an expansion of your platform's functionality to allow dynamic file and audio uploads via links, similar to how images can currently be uploaded in your interface.As can be seen in the existing interface, there is an option to "Upload image or insert URL" for images. I would like to request similar functionality for audio files and other documents, so that they can be uploaded dynamically or added via a link to an external file.This addition would be very significant for me and other users, as it would allow us to create voice responses using artificial intelligence technologies and seamlessly integrate them into the chatbot.I would appreciate your consideration of this request and its implementation in a future update of the platform. 

    1
    OdisseisEscala
    Forum|Forum|1 year ago
    Gustavo Boregio
    Gustavo BoregioCommunity Moderator & Expert

    Trigger actions from Sent/Delivered/Opened StatsNew

    It would be able to automatically trigger people who have been Sent/Delivered/Opened messages, specifically broadcasts.This would be useful to be able to identify cohorts of the audience who are or are not getting our messages, opening them, etc.Specifically for broadcasts, this would be a great tool to have: 

    0
    Gustavo Boregio
    Forum|Forum|1 year ago
    the_travelator
    the_travelatorExplorer

    Case in template buttons and URL to automation.New

    Our brand guidelines state that we only capitalise the first letter of a sentence or few works. e.g. ‘Book consultation’  - at present we can use this as button text but in the template it is capitalised to ‘Book Consultation’. This does not appear to happen with menu items in WhatsApp messages it’s only in buttons at the bottom of a template. It would also be good to be able to link template buttons to automations.

    0
    the_travelator
    Forum|Forum|1 year ago
    rogerioaraujo
    rogerioaraujoFlow Scholar

    Date and Time Field for Last Agent Interaction in ManyChatNew

    I would like to suggest adding a new field in the system, of type date and time, to record the last interaction made by the agent.Reason: With this feature, it would be possible to create automated flows to check if live chat agents have not forgotten to respond to any customers.Currently, I can see when the last user interaction occurred, but I cannot automatically identify, when a flow is under an agent's control, whether the agent has responded to the user or not.For post-sales support teams or even for those in the final closing stages, it is essential to ensure that all leads are being properly attended to. The inclusion of this field would facilitate this monitoring, ensuring more efficient support.

    0
    rogerioaraujo
    Forum|Forum|1 year ago
    Con Mavis
    Con MavisExplorer

    Facebook Personal AccountNew

    I would like to be able to connect me personal facebook account to Manychat. I want to be able to to send dozens of messages every day automatically. Personal account are better. Not only responses but i want to be able to send th first message to people with manychat.

    0
    Con Mavis
    Forum|Forum|1 year ago
    levananhtin
    levananhtinUp-and-Comer

    Improve ManyChat AI [URGENT]New

    I want to ask you if there is any way to make the AI ​​response speed slower?Currently, after a customer sends a message, I respond immediately, which is too fast.At the same time, is there any way for AI to send images?

    2
    UnstoppableeComm
    Forum|Forum|1 year ago
    lcg
    lcgUp-and-Comer

    Instagram Automation for Close Friends PostsNew

    We run a fan community in our public IG, through Close Friends posts and stories, and such Posts do not appear as a choice on Manychat Automation.

    1
    lcg
    Forum|Forum|1 year ago
    Gustavo Boregio
    Gustavo BoregioCommunity Moderator & Expert

    Grace Period for BillingNew

    To have a grace period when billing fails.All business software have a grace period for billing, to allow the admins to add alternative payment methods if the billing fails for whatever reason.This is necessary to avoid service interruptions.Ideally we’d have:Failed billing - notification email (PRO service continues to work) More billing attempts over at least a 3-4 day period - send an email on each failed attempt (PRO continues to work) After several billing attempts, service is downgraded to FREE service (with notification email)If not possible, an alternative would be to allow us to add alternative payment methods (a 2nd or 3rd card) so if the first method fails Manychat can try the other cards.

    4
    rogerioaraujo
    Forum|Forum|1 year ago
    jorgea
    jorgeaUp-and-Comer

    Whitelabel Insights PanelNew

    Manychat’s new Insight’s panel looks amazing, it could be awesome if we could give clients access to it with our branding so they don’t know we are using manychat.

    0
    jorgea
    Forum|Forum|1 year ago
    Darkhan
    DarkhanExplorer

    Ability to send images directly via External Request in ManyChatNew

    Use case:A scenario in which a client sends an image (for example, via WhatsApp), and it is automatically transferred to third-party systems such as n8n, CRM, or cloud storage, without using CUF.The problem it solves:It is currently impossible to transfer images directly via an External Request in ManyChat. This creates inconveniences for users who need to quickly transfer files and photos without unnecessary steps, such as saving data to CUF.Why is this a critical feature?:The lack of the ability to directly transfer images limits the use cases of ManyChat, reducing the efficiency of automation and integration.The proposed solutionis to add the ability to use a system field or variable that automatically captures a link to an image sent by the user and transmits it in the body of an External Request.Functional:System variable: Add a variable, for example, {{last_image_url}}, which is automatically filled with a link to the last image sent by the client.Support in the External Request: Allow you to include this variable in the body of the JSON request.Example of the External Request body:json{ "user_id": "{{user_id}}", "name": "{{first_name}} {{last_name}}", "photo_url": "{{last_image_url}}" }Image Processing: The ManyChat server must temporarily save images to its storage and provide their URL for transmission.Product Area:Integrations, Applications, and APIsAdditional comments:This feature will make ManyChat more convenient for users who need to quickly transfer images to third-party systems without additional CUF settings.Usage example:The client sends the image to WhatsApp.ManyChat automatically captures the link to the image.In an External Request, the data along with the image is transferred to n8n or another system.

    0
    Darkhan
    Forum|Forum|1 year ago
    Gustavo Boregio
    Gustavo BoregioCommunity Moderator & Expert

    Allow User Fields in List Message ButtonsNew

    To be able to add User Fields in List Message buttons, so we can dynamically display content (based on an API or other logic inside Manychat) Related request: 

    0
    Gustavo Boregio
    Forum|Forum|1 year ago
    GuiCamargo
    GuiCamargoExplorer

    Export billing informationNew

    Hello there,I have a marketing agency where I have several accounts that we support.It would be awesome if we could export the billing data, containing the credit card used for each payment.Could you add this up?

    1
    Rachel101
    Forum|Forum|1 year ago
    tylertravismys
    tylertravismysExplorer

    Auto respond only onceNew

    I set up a few triggers based on keywords. I assumed the system would only auto reply on detecting the first instance of the keyword. Instead it auto responded each time the word was detected. That is unwanted.  Also you are triggering when detecting a substring of the word rather than the complete word.For example, using the word air as the trigger, your system replies if the user sends the word stair  

    0
    tylertravismys
    Forum|Forum|1 year ago
    jessietigges
    jessietiggesExplorer

    Filter by Word in AutomationsNew

    Hi, as I edit I was thinking it would be great to filter by key word that I have for each post. That way when I need to edit all of the copies, I can do it more quickly.

    0
    jessietigges
    Forum|Forum|1 year ago
    aoner
    aonerExplorer

    triggering system fieldNew

     I have more than 50 keywords. Creating a separate flow for each one would be difficult. Instead, adding all of them as keywords within a single flow with a system field is created for the keyword that triggers the flow.

    1
    Gustavo Boregio
    Forum|Forum|1 year ago
    Kleber Toapanta
    Kleber ToapantaExplorer

    Filtro por etiquetas en APPNew

    En la app (android), se requiere poder filtrar según las etiquetas que se asigna a los contactos. Este filtro se lo debería realizar tranto en los chats como en los contactos. Sugiero tambien permitir personalizar estados adicionales abiertos y cerrados. Aunque en realizar esto se podria manejar con las etiquetas y una busqueda por etiquetas.

    0
    Kleber Toapanta
    Forum|Forum|1 year ago
    Vanessa Joy
    Vanessa JoyUp-and-Comer

    Capture email address from clients' message responsesNew

    Capture the email address even if there are texts before the email. Let the system recognize it and save the email part.

    0
    Vanessa Joy
    Forum|Forum|1 year ago
    AI-Netherlands
    AI-NetherlandsUp-and-Comer

    Multi-Language AI Tool in all available langauges !New

    There is a Topic regarding this subject allready but it's dead. To be multi-national this feature should be implemented and is very handy with foreign customers. Will there be more languages added to Manychat?  Looking forward for your reply! 

    0
    AI-Netherlands
    Forum|Forum|1 year ago

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