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Share your ideas to make Manychat better.

Manychat Ideation Guidelines

Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

Forum|Forum|2 years ago

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MarkenbreitExplorer

Connect X (Twitter)New

Please let us connect to X (Twitter)

Forum|Forum|1 year ago

rodrigo_silvanoCommunity Moderator

Limited user permissionsNew

Manychat should allow permissions to be set independently for each user of one account, such as some users having access to sensitive data such as e-mail addresses, phone numbers, etc

Forum|Forum|1 year ago

melgarafaelExplorer

Tornando suas automações MUITO mais inteligentesNew

Como Criar Difusores Inteligentes no ManyChat para Interpretar a Intenção do Usuário 🚀Você já imaginou criar um chatbot no ManyChat que interpreta a intenção do usuário e direciona automaticamente para diferentes fluxos? Isso é possível utilizando difusores inteligentes, que combinam ChatGPT + filtros de contexto para entender melhor as mensagens e proporcionar uma experiência mais fluida e eficiente.🔹 O Que São Difusores Inteligentes?Os difusores inteligentes atuam como uma camada intermediária entre a entrada do usuário e o fluxo de automação do ManyChat. Eles interpretam a mensagem recebida, analisam o contexto e classificam a intenção do usuário, direcionando-o para o fluxo correto. Isso permite criar chatbots mais dinâmicos, personalizados e inteligentes.📌 Como Funciona?O processo segue os seguintes passos:✅ 1. Captura da Mensagem do Usuário:Toda interação do usuário é armazenada em uma variável, como {Última Entrada de Texto}.✅ 2. Envio para Análise no ChatGPT:O ManyChat envia a mensagem do usuário para uma ação do ChatGPT, que classifica a intenção com base em um conjunto de regras pré-definidas.✅ 3. Retorno do Código da Intenção:O ChatGPT retorna um código correspondente à intenção do usuário, como:@1 → Pergunta livre, sem identificação clara de tema. @2 → Pedido de acesso ao menu. @3 → Alteração de dados do usuário. @4 → Acesso ao sistema de memória. @5 → Pedido para adicionar uma anotação no painel. @6 → Atualização do sistema.✅ 4. Roteamento Automático da Resposta:Com o código da intenção em mãos, um bloco de filtros direciona o usuário para o fluxo apropriado, garantindo uma experiência mais fluida e intuitiva.🔥 Benefícios de Usar Difusores Inteligentes no ManyChat:🔹 Experiência Personalizada: Responde de forma inteligente às necessidades do usuário.🔹 Redução de Ruído: Evita perguntas fora de contexto ou respostas erradas.🔹 Automação Inteligente: O fluxo se adapta ao comportamento do usuário.🔹 Mais Eficiência no Suporte: Direcionamento correto economiza tempo da equipe.Se você quer um chatbot mais inteligente e interativo no ManyChat, essa é uma excelente abordagem! 🚀💡 O que achou dessa estratégia? Comenta aí! 👇🔥

Forum|Forum|1 year ago

6amcityUp-and-Comer

Change Sign-In OptionsClosed

We set up our ManyChat account with the wrong email and want to add a different company email as a sign-in option. There needs to be a solution for this. Seems like it should be an easy fix and it looks like many other questions/ideas in here are similar.

Forum|Forum|1 year ago

MargarethExplorer

Sign-in options detachmentNew

Hey Manychat Team,I’m reaching out with a friendly feature request that I think could make a big difference for users juggling multiple accounts. Here’s the scoop:I recently set up a new Manychat account, but when I try to connect my Facebook page, the system keeps redirecting me to my old account’s Facebook sign-in. Since my previous profile already has a Facebook sign-in attached, I can’t add a new one to my fresh account. I understand that this behavior aligns with Manychat’s strong privacy and security standards—keeping our data safe is super important. But it’s a bit of a headache when I need to manage all my connections.I’m not alone here. I’ve seen a few similar stories floating around on the forum.It might sound like a small tweak, but wouldn’t it be awesome if we could remove, reuse, or even transfer our sign-in methods between user profiles? Okey, even just remove - would be huuuge!!! This change would help streamline account management without compromising the robust privacy and security that Manychat already delivers.Right now, I’m forced to work with both accounts, which is less than ideal. I truly believe that allowing a bit more flexibility here would benefit many users who, like me, are trying to keep things neat and secure.Thanks a ton for considering this idea. Looking forward to any updates or thoughts on this!Best, Margareth

Forum|Forum|1 year ago

sasp73Explorer

Edit name of automationNew

Hey! I copy my automations and change the details.When I want to change the name of the automation I can’t doo this while in EDIT mode. I have to go to the dashboard and then click rename on the hamburger. Please change this so I can change the name while in Edit mode.

Forum|Forum|1 year ago

KejalExplorer

It should be possible to make bulk changes to comment replies!New

I would like to request for a feature - If we can use bot field for comment replies as it can help us bulk change our comment replies easily!

Forum|Forum|1 year ago

Ryse AgencyUp-and-Comer

WhatsApp FlowsClosed

It’s surprising to see that other platforms, which don’t even offer Instagram or Messenger automation, already have WhatsApp Flow, while ManyChat still does not.As the largest Meta-authorized automation platform, ManyChat has always led the way in implementing cutting-edge features. That’s why it’s unexpected to see WhatsApp Flow available elsewhere first.In Brazil, I work with several clients who prioritize WhatsApp automation over Instagram and Messenger. Many of them have been choosing weaker platforms that lack AI and other advanced automations simply because they support WhatsApp Flow.I believe this is a crucial feature for ManyChat to remain the go-to automation platform for Meta products.Can we get an official update on whether WhatsApp Flow is in development and when we can expect it to be available? This would be an absolute game-changer for my clients and many other users worldwide.

Forum|Forum|1 year ago

SanzharalExplorer

Telegram Data collection block, for pdfs and photos/ Buttons horizontally/ Deleting sended textsNew

Can’t use Manychat to create up to date telegram bots with full functionality. Placing buttons horizontally, or making replacements of the previous message through deletion of the previous ones. Or getting ID’s of the messages sent to delete them after a while, or sending secured from saving images and texts would be amazing.

Forum|Forum|1 year ago

ElkinExplorer

Transformation of WhatsApp voice message into text via Whisper.New

I want to send a WhatsApp voice (audio) messages URL from ManyChat via an external HTTP request to Integromat (Make) for further downloading, processing and conversion of voice to text using OpenAI Whisper. I already have a working automation in ManyChat, but it only supports text. By implementing this solution, I aim to add a crucial feature: processing voice messages and transforming them into text for further automation within ManyChat. I am confident that this feature will be in high demand very soon. Thank you very much! I look forward to your response. Best regards.

Forum|Forum|1 year ago

Fabio GaulkeCommunity Moderator

Option to Disable "Automation pause during Conversations"New

Be able to disable the automatic pause when you talk to the contact via Live Chat or set it much lower as the actual minimum 30 minutes pause.

Forum|Forum|1 year ago

BibianaExplorer

Easier management of canned answer at ManychatNew

I think the canned answers quite difficult to manage. Improvement points: 1 - enable full screen view of the templates (today you do not have in the same screen the name, edit and delete icons), what makes extemelly difficult to manage2 - to list them alphabetically - it would make easier to find and edit everything 3 - enable a search field My configurations are in Portuguese, here is how it looks for me:Settings: Names of canned answers: Edit and delete number difficult to track to the canned answer name: I am quite sure it would make everybody´s life easier if you could spend some time to improve this feature. Thank you a lot! Bibiana

Forum|Forum|1 year ago

alfredocChannel Explorer

Export conversationsNew

Hello,I’d like to be able to export conversations as I do initial profiling (not automatized) via the live chat, and then I decide if the lead can be assigned to one of the sales agents. I’d like to generate a summary of the conversation using an AI and then send it to the CRM so the sales agent gets some insight on what the customer wants so we can increase our chances of converting.I know it can be done as part of an automation vig Google Sheets, but my use case is different.Is there a way of doing this? If not, could you add this functionality?Regards,

Forum|Forum|1 year ago

ShufflemamasExplorer

Time-Spacing Automated Comments in InstagramNew

Hi! We have benefitted greatly from Many Chat sending DMs to comment requests on Instagram reels.We are wondering if Many Chat has considered including an option to space out automated replies to comments?We would like to be able to use the option to have Many Chat automatically respond to comments. However, if our reel is doing well as far as views, we receive so many requests for the link offered that the automated comments sent by Many Chat trigger a red flag in Instagram.Right when we are doing well, we suddenly get banned from commenting on any of our posts for over 2 days. This is because of all the automated Many Chat comments.If Many Chat only sent an automated reply on the comment thread once every 30 seconds or so, we would not be flagged and banned on Instagram.As it is, we have to not use the powerful feature of comment replies.

Forum|Forum|1 year ago

Javiera.ortizExplorer

Contextual Automation for Active ConversationsNew

I think it would be a good idea to create more specific automations. For example, I have an automation that is triggered by a direct message response. However, it activates for any direct message that contains that word. I would like to narrow it down to a specific conversation.For instance, if a conversation has already started with a customer, and within that specific conversation, the person responds with a keyword, a particular message should be sent. It shouldn't be triggered by any conversation in general. I hope the idea I'm trying to convey is clear.

Forum|Forum|1 year ago

Sacha Lois LiddiardUp-and-Comer

Add DATE User Input option on WhatsAppNew

Unable to collect DATE as USER INPUT on WhatsApp

Forum|Forum|1 year ago

magzeExplorer

Text input that has to include a numberNew

Hello I would like to accept this kind of input: 123-5645-2 So i need a feature that is “Text input that includes atleast one number”.

Forum|Forum|1 year ago

VusalUp-and-Comer

Wait for user responseNew

Being able to have Delay, not by time but until contact’s reply.

Forum|Forum|1 year ago

UncommonPlantGuyUp-and-Comer

Time Bound actionsNew

It would be very helpful to time-bind actions.I want to host a giveaway with certain actions getting additional entries in the drawing, up to a certain number of entries per day.For example, when promoting a give-away, we can already incentivize participants with “additional entries” by adding a custom field (“giveaway entires”) and increasing it by one for every comment/mention.But it would be wonderful to be able to time bind these, to allow people to get a certain number of entires (custom field increase by one) per day, and prevent them from spamming many actions on one day and then never engaging again.This would allow us to incentivize repeated engagement over several days.

Forum|Forum|1 year ago

KiraExplorer

Post-Specific Automation in InstagramNew

Hi ManyChat Team,I would like to propose a feature for the ManyChat platform, specifically concerning Instagram (or generally for all social media platforms). It should be possible to add automation to multiple specific posts. Currently, we can only apply automation to either all posts or just one at a time, which is not very helpful for managing targeted interactions.Having the ability to select and automate multiple posts would greatly enhance our flexibility and efficiency in engaging with our audience. It would allow for more tailored interactions based on specific content, ultimately improving user engagement.

Forum|Forum|1 year ago

ImpulsionWebSolutionExplorer

Trigger Facebook Comment with shared postNew

Today, the trigger Comment Facebook works only with the main Facebook post of the page but it doesn’t work at all when the post is shared.The idea is to activate also the trigger when a lead will write the keyword in the comment of the a shared post.(When the main post has been shared by some others leads) .Thanks ;-)

Forum|Forum|1 year ago

MasiExplorer

Auto link detector and removal the senderNew

Auto link detector and removal the sender

Forum|Forum|1 year ago

RimmaExplorer

Telegram Broadcasting FeatureNew

We have started using broadcasting in the telegram bot, and we see that our messages with image was sent in separate messages. For instance, firstly send an image, and after that, a text message. It will be brilliant , if it allows us send text messages and image format combined in one message,as a second variant below. Thank you very much!ssage

Forum|Forum|1 year ago

Clinton BradburyExplorer

Instagram usernameNew

Hello thereIt appears that the ‘Instagram username’ system field is missing from the ‘HubSpot Actions: Create/Update Contact Properties’ ‘Manychat Fields’. This is very much required. Clinton

Forum|Forum|1 year ago

spadetskyExplorer

Be able to understand Instagram Post Links / Post Contents sent by userNew

Problem: Currently, when a user sends an Instagram post link through a ManyChat flow or AI-powered automation, the automation/bot is unable to extract or interpret the content of that Instagram post. This creates issues in several scenarios:Product Identification: When a customer sends an Instagram link to a product (e.g., a product photo from a brand’s Instagram feed) and asks for pricing or more details, the automation bot cannot identify the product in question. This leaves the bot unable to fulfill the user's request automatically. Automation Triggers: Links to Instagram posts shared by users cannot be used to trigger specific workflows or automations. For example, if a customer shares a link to a particular post as a request for information or support, ManyChat is unable to identify the content, and no automation is triggered.This gap reduces the effectiveness of AI-powered conversations, especially in scenarios where users communicate via social media platforms like Instagram.Desired Solution: We propose adding the ability for ManyChat to extract and understand Instagram post content when a link is shared. Specifically: Content Extraction: ManyChat should be able to recognize and retrieve post link and/or key elements from an Instagram post link, such as: The image/video link from the post. The caption or text from the post. Any tags or hashtags used in the post. Automation Triggers: Implement automation triggers based on Instagram post links. For example: When a user sends any post link from our profile, it could trigger a flow where ManyChat automatically retrieves details about the product (e.g., price, description). Allow for custom automation rules where certain post types or hashtags in a post trigger predefined workflows. Use Case Example: A customer sends a link to an Instagram post featuring a product, asking, "How much does this cost?" ManyChat should:Extract the post link, product image and description from the post. Identify the product in the inventory (if connected). Respond with the price and availability.