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    Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

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    740 Ideas

    Gustavo Boregio
    Gustavo BoregioCommunity Moderator & Expert

    Trigger actions from Sent/Delivered/Opened StatsNew

    It would be able to automatically trigger people who have been Sent/Delivered/Opened messages, specifically broadcasts.This would be useful to be able to identify cohorts of the audience who are or are not getting our messages, opening them, etc.Specifically for broadcasts, this would be a great tool to have: 

    0
    Gustavo Boregio
    Forum|Forum|1 year ago
    the_travelator
    the_travelatorUp-and-comer

    Case in template buttons and URL to automation.New

    Our brand guidelines state that we only capitalise the first letter of a sentence or few works. e.g. ‘Book consultation’  - at present we can use this as button text but in the template it is capitalised to ‘Book Consultation’. This does not appear to happen with menu items in WhatsApp messages it’s only in buttons at the bottom of a template. It would also be good to be able to link template buttons to automations.

    0
    the_travelator
    Forum|Forum|1 year ago
    rogerioaraujo
    rogerioaraujoHelping hand

    Date and Time Field for Last Agent Interaction in ManyChatNew

    I would like to suggest adding a new field in the system, of type date and time, to record the last interaction made by the agent.Reason: With this feature, it would be possible to create automated flows to check if live chat agents have not forgotten to respond to any customers.Currently, I can see when the last user interaction occurred, but I cannot automatically identify, when a flow is under an agent's control, whether the agent has responded to the user or not.For post-sales support teams or even for those in the final closing stages, it is essential to ensure that all leads are being properly attended to. The inclusion of this field would facilitate this monitoring, ensuring more efficient support.

    0
    rogerioaraujo
    Forum|Forum|1 year ago
    Con Mavis
    Con MavisUp-and-comer

    Facebook Personal AccountNew

    I would like to be able to connect me personal facebook account to Manychat. I want to be able to to send dozens of messages every day automatically. Personal account are better. Not only responses but i want to be able to send th first message to people with manychat.

    0
    Con Mavis
    Forum|Forum|1 year ago
    levananhtin
    levananhtinUp-and-comer

    Improve ManyChat AI [URGENT]New

    I want to ask you if there is any way to make the AI ​​response speed slower?Currently, after a customer sends a message, I respond immediately, which is too fast.At the same time, is there any way for AI to send images?

    2
    UnstoppableeComm
    Forum|Forum|1 year ago
    lcg
    lcgUp-and-comer

    Instagram Automation for Close Friends PostsNew

    We run a fan community in our public IG, through Close Friends posts and stories, and such Posts do not appear as a choice on Manychat Automation.

    1
    lcg
    Forum|Forum|1 year ago
    Gustavo Boregio
    Gustavo BoregioCommunity Moderator & Expert

    Grace Period for BillingNew

    To have a grace period when billing fails.All business software have a grace period for billing, to allow the admins to add alternative payment methods if the billing fails for whatever reason.This is necessary to avoid service interruptions.Ideally we’d have:Failed billing - notification email (PRO service continues to work) More billing attempts over at least a 3-4 day period - send an email on each failed attempt (PRO continues to work) After several billing attempts, service is downgraded to FREE service (with notification email)If not possible, an alternative would be to allow us to add alternative payment methods (a 2nd or 3rd card) so if the first method fails Manychat can try the other cards.

    4
    rogerioaraujo
    Forum|Forum|1 year ago
    jorgea
    jorgeaUp-and-comer

    Whitelabel Insights PanelNew

    Manychat’s new Insight’s panel looks amazing, it could be awesome if we could give clients access to it with our branding so they don’t know we are using manychat.

    0
    jorgea
    Forum|Forum|1 year ago
    Darkhan
    DarkhanUp-and-comer

    Ability to send images directly via External Request in ManyChatNew

    Use case:A scenario in which a client sends an image (for example, via WhatsApp), and it is automatically transferred to third-party systems such as n8n, CRM, or cloud storage, without using CUF.The problem it solves:It is currently impossible to transfer images directly via an External Request in ManyChat. This creates inconveniences for users who need to quickly transfer files and photos without unnecessary steps, such as saving data to CUF.Why is this a critical feature?:The lack of the ability to directly transfer images limits the use cases of ManyChat, reducing the efficiency of automation and integration.The proposed solutionis to add the ability to use a system field or variable that automatically captures a link to an image sent by the user and transmits it in the body of an External Request.Functional:System variable: Add a variable, for example, {{last_image_url}}, which is automatically filled with a link to the last image sent by the client.Support in the External Request: Allow you to include this variable in the body of the JSON request.Example of the External Request body:json{ "user_id": "{{user_id}}", "name": "{{first_name}} {{last_name}}", "photo_url": "{{last_image_url}}" }Image Processing: The ManyChat server must temporarily save images to its storage and provide their URL for transmission.Product Area:Integrations, Applications, and APIsAdditional comments:This feature will make ManyChat more convenient for users who need to quickly transfer images to third-party systems without additional CUF settings.Usage example:The client sends the image to WhatsApp.ManyChat automatically captures the link to the image.In an External Request, the data along with the image is transferred to n8n or another system.

    0
    Darkhan
    Forum|Forum|1 year ago
    Gustavo Boregio
    Gustavo BoregioCommunity Moderator & Expert

    Allow User Fields in List Message ButtonsNew

    To be able to add User Fields in List Message buttons, so we can dynamically display content (based on an API or other logic inside Manychat) Related request: 

    0
    Gustavo Boregio
    Forum|Forum|1 year ago
    GuiCamargo
    GuiCamargoUp-and-comer

    Export billing informationNew

    Hello there,I have a marketing agency where I have several accounts that we support.It would be awesome if we could export the billing data, containing the credit card used for each payment.Could you add this up?

    1
    Rachel101
    Forum|Forum|1 year ago
    tylertravismys
    tylertravismysUp-and-comer

    Auto respond only onceNew

    I set up a few triggers based on keywords. I assumed the system would only auto reply on detecting the first instance of the keyword. Instead it auto responded each time the word was detected. That is unwanted.  Also you are triggering when detecting a substring of the word rather than the complete word.For example, using the word air as the trigger, your system replies if the user sends the word stair  

    0
    tylertravismys
    Forum|Forum|1 year ago
    jessietigges
    jessietiggesUp-and-comer

    Filter by Word in AutomationsNew

    Hi, as I edit I was thinking it would be great to filter by key word that I have for each post. That way when I need to edit all of the copies, I can do it more quickly.

    0
    jessietigges
    Forum|Forum|1 year ago
    aoner
    aonerUp-and-comer

    triggering system fieldNew

     I have more than 50 keywords. Creating a separate flow for each one would be difficult. Instead, adding all of them as keywords within a single flow with a system field is created for the keyword that triggers the flow.

    1
    Gustavo Boregio
    Forum|Forum|1 year ago
    Kleber Toapanta
    Kleber ToapantaUp-and-comer

    Filtro por etiquetas en APPNew

    En la app (android), se requiere poder filtrar según las etiquetas que se asigna a los contactos. Este filtro se lo debería realizar tranto en los chats como en los contactos. Sugiero tambien permitir personalizar estados adicionales abiertos y cerrados. Aunque en realizar esto se podria manejar con las etiquetas y una busqueda por etiquetas.

    0
    Kleber Toapanta
    Forum|Forum|1 year ago
    Vanessa Joy
    Vanessa JoyUp-and-comer

    Capture email address from clients' message responsesNew

    Capture the email address even if there are texts before the email. Let the system recognize it and save the email part.

    0
    Vanessa Joy
    Forum|Forum|1 year ago
    AI-Netherlands
    AI-NetherlandsUp-and-comer

    Multi-Language AI Tool in all available langauges !New

    There is a Topic regarding this subject allready but it's dead. To be multi-national this feature should be implemented and is very handy with foreign customers. Will there be more languages added to Manychat?  Looking forward for your reply! 

    0
    AI-Netherlands
    Forum|Forum|1 year ago
    Markenbreit
    MarkenbreitUp-and-comer

    Connect X (Twitter)New

    Please let us connect to X (Twitter)

    0
    Markenbreit
    Forum|Forum|1 year ago
    rodrigo_silvano
    rodrigo_silvanoCommunity Moderator

    Limited user permissionsNew

    Manychat should allow permissions to be set independently for each user of one account, such as some users having access to sensitive data such as e-mail addresses, phone numbers, etc

    0
    rodrigo_silvano
    Forum|Forum|1 year ago
    melgarafael
    melgarafaelUp-and-comer

    Tornando suas automações MUITO mais inteligentesNew

     Como Criar Difusores Inteligentes no ManyChat para Interpretar a Intenção do Usuário 🚀Você já imaginou criar um chatbot no ManyChat que interpreta a intenção do usuário e direciona automaticamente para diferentes fluxos? Isso é possível utilizando difusores inteligentes, que combinam ChatGPT + filtros de contexto para entender melhor as mensagens e proporcionar uma experiência mais fluida e eficiente.🔹 O Que São Difusores Inteligentes?Os difusores inteligentes atuam como uma camada intermediária entre a entrada do usuário e o fluxo de automação do ManyChat. Eles interpretam a mensagem recebida, analisam o contexto e classificam a intenção do usuário, direcionando-o para o fluxo correto. Isso permite criar chatbots mais dinâmicos, personalizados e inteligentes.📌 Como Funciona?O processo segue os seguintes passos:✅ 1. Captura da Mensagem do Usuário:Toda interação do usuário é armazenada em uma variável, como {Última Entrada de Texto}.✅ 2. Envio para Análise no ChatGPT:O ManyChat envia a mensagem do usuário para uma ação do ChatGPT, que classifica a intenção com base em um conjunto de regras pré-definidas.✅ 3. Retorno do Código da Intenção:O ChatGPT retorna um código correspondente à intenção do usuário, como:@1 → Pergunta livre, sem identificação clara de tema. @2 → Pedido de acesso ao menu. @3 → Alteração de dados do usuário. @4 → Acesso ao sistema de memória. @5 → Pedido para adicionar uma anotação no painel. @6 → Atualização do sistema.✅ 4. Roteamento Automático da Resposta:Com o código da intenção em mãos, um bloco de filtros direciona o usuário para o fluxo apropriado, garantindo uma experiência mais fluida e intuitiva.🔥 Benefícios de Usar Difusores Inteligentes no ManyChat:🔹 Experiência Personalizada: Responde de forma inteligente às necessidades do usuário.🔹 Redução de Ruído: Evita perguntas fora de contexto ou respostas erradas.🔹 Automação Inteligente: O fluxo se adapta ao comportamento do usuário.🔹 Mais Eficiência no Suporte: Direcionamento correto economiza tempo da equipe.Se você quer um chatbot mais inteligente e interativo no ManyChat, essa é uma excelente abordagem! 🚀💡 O que achou dessa estratégia? Comenta aí! 👇🔥

    0
    melgarafael
    Forum|Forum|1 year ago
    6amcity
    6amcityUp-and-comer

    Change Sign-In OptionsClosed

    We set up our ManyChat account with the wrong email and want to add a different company email as a sign-in option. There needs to be a solution for this. Seems like it should be an easy fix and it looks like many other questions/ideas in here are similar. 

    1
    Raquel C
    Forum|Forum|1 year ago
    Margareth
    MargarethUp-and-comer

    Sign-in options detachmentNew

    Hey Manychat Team,I’m reaching out with a friendly feature request that I think could make a big difference for users juggling multiple accounts. Here’s the scoop:I recently set up a new Manychat account, but when I try to connect my Facebook page, the system keeps redirecting me to my old account’s Facebook sign-in. Since my previous profile already has a Facebook sign-in attached, I can’t add a new one to my fresh account. I understand that this behavior aligns with Manychat’s strong privacy and security standards—keeping our data safe is super important. But it’s a bit of a headache when I need to manage all my connections.I’m not alone here. I’ve seen a few similar stories floating around on the forum.It might sound like a small tweak, but wouldn’t it be awesome if we could remove, reuse, or even transfer our sign-in methods between user profiles?  Okey, even just remove - would be huuuge!!! This change would help streamline account management without compromising the robust privacy and security that Manychat already delivers.Right now, I’m forced to work with both accounts, which is less than ideal. I truly believe that allowing a bit more flexibility here would benefit many users who, like me, are trying to keep things neat and secure.Thanks a ton for considering this idea. Looking forward to any updates or thoughts on this!Best, Margareth

    0
    Margareth
    Forum|Forum|1 year ago
    sasp73
    sasp73Up-and-comer

    Edit name of automationNew

    Hey! I copy my automations and change the details.When I want to change the name of the automation I can’t doo this while in EDIT mode. I have to go to the dashboard and then click rename on the hamburger. Please change this so I can change the name while in Edit mode.

    1
    rodrigo_silvano
    Forum|Forum|1 year ago
    Kejal
    KejalUp-and-comer

    It should be possible to make bulk changes to comment replies!New

    I would like to request for a feature - If we can use bot field for comment replies as it can help us bulk change our comment replies easily!

    0
    Kejal
    Forum|Forum|1 year ago
    Ryse Agency
    Ryse AgencyUp-and-comer

    WhatsApp FlowsClosed

    It’s surprising to see that other platforms, which don’t even offer Instagram or Messenger automation, already have WhatsApp Flow, while ManyChat still does not.As the largest Meta-authorized automation platform, ManyChat has always led the way in implementing cutting-edge features. That’s why it’s unexpected to see WhatsApp Flow available elsewhere first.In Brazil, I work with several clients who prioritize WhatsApp automation over Instagram and Messenger. Many of them have been choosing weaker platforms that lack AI and other advanced automations simply because they support WhatsApp Flow.I believe this is a crucial feature for ManyChat to remain the go-to automation platform for Meta products.Can we get an official update on whether WhatsApp Flow is in development and when we can expect it to be available? This would be an absolute game-changer for my clients and many other users worldwide.

    1
    Raquel C
    Forum|Forum|1 year ago

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