Hi Manychat Team,
I’d like to suggest a valuable improvement to the platform: the ability to set conditions based on the status of a conversation — such as whether it is open, closed, assigned, or unassigned.
Currently, it’s not possible to use conversation status as a condition in automations, which limits our ability to build smarter flows and manage support with greater precision.
Here are two practical use cases:
Reopen unassigned conversations after a certain time
If a user sends a message and the conversation remains unassigned for, say, 10 minutes, we could automatically reopen it, tag it as "pending review," and notify a team member — helping to avoid conversations being left unattended.
Close assigned conversations after inactivity
If a conversation is assigned but there’s no activity for a specific amount of time, we could automatically send a follow-up message and close the conversation — keeping the inbox cleaner and improving workflow.
Having access to this type of condition would allow for much better automation control and team management, especially in customer support scenarios.
Thanks again for considering this suggestion, and keep up the great work!
Can you help with this
Best regards,
Heric Fernandes.