Hi Manychat Team,
I’d like to suggest a valuable improvement to the global search functionality (top search bar): allowing it to search not just messages within conversations, but also user information such as name, last name, phone number, email, customer ID, and WhatsApp number.
Currently, the search bar only returns results based on the content of the conversation, which limits its usefulness when trying to quickly locate a user based on known details that aren’t in the chat history.
Expanding the search to include user fields would make it much easier and faster to find a contact without having to rely on multiple filters or navigate through the Contacts section.
This would be especially helpful for support or sales teams who need to quickly retrieve user profiles based on identifiers.
It’s a feature that would bring great value both on desktop and mobile (app).
Thanks for considering this request!
Could you help me with this,
Best regards,
Heric Fernandes