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    Manychat Ideation Guidelines

    Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

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    740 Ideas

    Sanzharal
    SanzharalUp-and-comer

    Telegram Data collection block, for pdfs and photos/ Buttons horizontally/ Deleting sended textsNew

    Can’t use Manychat to create up to date telegram bots with full functionality. Placing buttons horizontally, or making replacements of the previous message through deletion of the previous ones. Or getting ID’s of the messages sent to delete them after a while, or sending secured from saving images and texts would be amazing.

    0
    Sanzharal
    Forum|Forum|1 year ago
    Elkin
    ElkinUp-and-comer

    Transformation of WhatsApp voice message into text via Whisper.New

    I want to send a WhatsApp voice (audio) messages URL from ManyChat via an external HTTP request to Integromat (Make) for further downloading, processing and conversion of voice to text using OpenAI Whisper. I already have a working automation in ManyChat, but it only supports text. By implementing this solution, I aim to add a crucial feature: processing voice messages and transforming them into text for further automation within ManyChat. I am confident that this feature will be in high demand very soon. Thank you very much! I look forward to your response. Best regards.

    0
    Elkin
    Forum|Forum|1 year ago
    Fabio Gaulke
    Fabio GaulkeCommunity Moderator

    Option to Disable "Automation pause during Conversations"New

    Be able to disable the automatic pause when you talk to the contact via Live Chat or set it much lower as the actual minimum 30 minutes pause.  

    0
    Fabio Gaulke
    Forum|Forum|1 year ago
    Bibiana
    BibianaUp-and-comer

    Easier management of canned answer at ManychatNew

    I think the canned answers quite difficult to manage. Improvement points: 1 - enable full screen view of the templates (today you do not have in the same screen the name, edit and delete icons), what makes extemelly difficult to manage2 - to list them alphabetically - it would make easier to find and edit everything 3 - enable a search field My configurations are in Portuguese, here is how it looks for me:Settings:   Names of canned answers:   Edit and delete number difficult to track to the canned answer name:   I am quite sure it would make everybody´s life easier if you could spend some time to improve this feature. Thank you a lot!  Bibiana 

    0
    Bibiana
    Forum|Forum|1 year ago
    alfredoc
    alfredocSmooth talker

    Export conversationsNew

    Hello,I’d like to be able to export conversations as I do initial profiling (not automatized) via the live chat, and then I decide if the lead can be assigned to one of the sales agents. I’d like to generate a summary of the conversation using an AI and then send it to the CRM so the sales agent gets some insight on what the customer wants so we can increase our chances of converting.I know it can be done as part of an automation vig Google Sheets, but my use case is different.Is there a way of doing this? If not, could you add this functionality?Regards,

    0
    alfredoc
    Forum|Forum|1 year ago
    Shufflemamas
    ShufflemamasUp-and-comer

    Time-Spacing Automated Comments in InstagramNew

    Hi! We have benefitted greatly from Many Chat sending DMs to comment requests on Instagram reels.We are wondering if Many Chat has considered including an option to space out automated replies to comments?We would like to be able to use the option to have Many Chat automatically respond to comments. However, if our reel is doing well as far as views, we receive so many requests for the link offered that the automated comments sent by Many Chat trigger a red flag in Instagram.Right when we are doing well, we suddenly get banned from commenting on any of our posts for over 2 days. This is because of all the automated Many Chat comments.If Many Chat only sent an automated reply on the comment thread once every 30 seconds or so, we would not be flagged and banned on Instagram.As it is, we have to not use the powerful feature of comment replies. 

    0
    Shufflemamas
    Forum|Forum|1 year ago
    Javiera.ortiz
    Javiera.ortizUp-and-comer

    Contextual Automation for Active ConversationsNew

    I think it would be a good idea to create more specific automations. For example, I have an automation that is triggered by a direct message response. However, it activates for any direct message that contains that word. I would like to narrow it down to a specific conversation.For instance, if a conversation has already started with a customer, and within that specific conversation, the person responds with a keyword, a particular message should be sent. It shouldn't be triggered by any conversation in general. I hope the idea I'm trying to convey is clear.

    0
    Javiera.ortiz
    Forum|Forum|1 year ago
    Sacha Lois Liddiard
    Sacha Lois LiddiardUp-and-comer

    Add DATE User Input option on WhatsAppNew

    Unable to collect DATE as USER INPUT on WhatsApp 

    1
    financiera365
    Forum|Forum|1 year ago
    magze
    magzeUp-and-comer

    Text input that has to include a numberNew

    Hello I would like to accept this kind of input: 123-5645-2 So i need a feature that is “Text input that includes atleast one number”.  

    0
    magze
    Forum|Forum|1 year ago
    Vusal
    VusalUp-and-comer

    Wait for user responseNew

    Being able to have Delay, not by time but until contact’s reply.

    5
    Fabio Gaulke
    Forum|Forum|1 year ago
    UncommonPlantGuy
    UncommonPlantGuyUp-and-comer

    Time Bound actionsNew

    It would be very helpful to time-bind actions.I want to host a giveaway with certain actions getting additional entries in the drawing, up to a certain number of entries per day.For example, when promoting a give-away, we can already incentivize participants with “additional entries” by adding a custom field (“giveaway entires”) and increasing it by one for every comment/mention.But it would be wonderful to be able to time bind these, to allow people to get a certain number of entires (custom field increase by one) per day, and prevent them from spamming many actions on one day and then never engaging again.This would allow us to incentivize repeated engagement over several days.

    0
    UncommonPlantGuy
    Forum|Forum|1 year ago
    Kira
    KiraUp-and-comer

    Post-Specific Automation in InstagramNew

     Hi ManyChat Team,I would like to propose a feature for the ManyChat platform, specifically concerning Instagram (or generally for all social media platforms). It should be possible to add automation to multiple specific posts. Currently, we can only apply automation to either all posts or just one at a time, which is not very helpful for managing targeted interactions.Having the ability to select and automate multiple posts would greatly enhance our flexibility and efficiency in engaging with our audience. It would allow for more tailored interactions based on specific content, ultimately improving user engagement.

    1
    UncommonPlantGuy
    Forum|Forum|1 year ago
    ImpulsionWebSolution
    ImpulsionWebSolutionUp-and-comer

    Trigger Facebook Comment with shared postNew

    Today, the trigger Comment Facebook works only with the main Facebook post of the page but it doesn’t work at all when the post is shared.The idea is to activate also the trigger when a lead will write the keyword in the comment of the a shared post.(When the main post has been shared by some others leads) .Thanks ;-)

    0
    ImpulsionWebSolution
    Forum|Forum|1 year ago
    Masi
    MasiUp-and-comer

    Auto link detector and removal the senderNew

    Auto link detector and removal the sender

    0
    Masi
    Forum|Forum|1 year ago
    Rimma
    RimmaUp-and-comer

    Telegram Broadcasting FeatureNew

    We have started using broadcasting in the telegram bot, and we see that our messages with image was sent in separate messages. For instance, firstly send an image, and after that, a text message. It will be brilliant , if it allows us send text messages and image format combined in one message,as a second variant below. Thank you very much!ssage

    0
    Rimma
    Forum|Forum|1 year ago
    Clinton Bradbury
    Clinton BradburyUp-and-comer

    Instagram usernameNew

    Hello thereIt appears that the ‘Instagram username’ system field is missing from the ‘HubSpot Actions: Create/Update Contact Properties’ ‘Manychat Fields’. This is very much required. Clinton

    0
    Clinton Bradbury
    Forum|Forum|1 year ago
    spadetsky
    spadetskyUp-and-comer

    Be able to understand Instagram Post Links / Post Contents sent by userNew

    Problem: Currently, when a user sends an Instagram post link through a ManyChat flow or AI-powered automation, the automation/bot is unable to extract or interpret the content of that Instagram post. This creates issues in several scenarios:Product Identification: When a customer sends an Instagram link to a product (e.g., a product photo from a brand’s Instagram feed) and asks for pricing or more details, the automation bot cannot identify the product in question. This leaves the bot unable to fulfill the user's request automatically. Automation Triggers: Links to Instagram posts shared by users cannot be used to trigger specific workflows or automations. For example, if a customer shares a link to a particular post as a request for information or support, ManyChat is unable to identify the content, and no automation is triggered.This gap reduces the effectiveness of AI-powered conversations, especially in scenarios where users communicate via social media platforms like Instagram.Desired Solution: We propose adding the ability for ManyChat to extract and understand Instagram post content when a link is shared. Specifically: Content Extraction: ManyChat should be able to recognize and retrieve post link and/or key elements from an Instagram post link, such as: The image/video link from the post. The caption or text from the post. Any tags or hashtags used in the post. Automation Triggers: Implement automation triggers based on Instagram post links. For example: When a user sends any post link from our profile, it could trigger a flow where ManyChat automatically retrieves details about the product (e.g., price, description). Allow for custom automation rules where certain post types or hashtags in a post trigger predefined workflows.  Use Case Example: A customer sends a link to an Instagram post featuring a product, asking, "How much does this cost?" ManyChat should:Extract the post link, product image and description from the post. Identify the product in the inventory (if connected). Respond with the price and availability.

    1
    caicogontijo
    Forum|Forum|1 year ago
    J.J
    J.JSmooth talker

    Page names | Don't show locationNew

    It’s very tedious to work in accounts when it is a franchise. Manychat doesn’t pull location but just the page. For example the Facebook pages are setup as “Facebook Page Name (LOCATION NAME)” but it will only pull the FB page name.  I have to cross reference the FB page ID from the URL or click into Instagram channel settings to identify the account.This kills my workflow and takes more time. PLEASE MAKE THE FIXESIn addition sharing or copy over a flow from one page to another just turns into a nightmare, going in and out of accounts to figure out which it is in. See example  

    0
    J.J
    Forum|Forum|1 year ago
    Nicoline Rafn
    Nicoline RafnUp-and-comer

    Specific comment reply to private users who can't receive DM'sNew

    Please make it possible for us to make a specific comment reply to private users who interact with our posts. The users who can’t receive DM’s still get the “Check your DM” comment reply, but it would be great if Manychat could make it possible to send a specific comment reply like “Can’t send you a DM, please check the link in my bio”. 

    0
    Nicoline Rafn
    Forum|Forum|1 year ago
    crissebasbol
    crissebasbolUp-and-comer

    Handle multiple WhatsAPpp phone numbers in the same inboxNew

    I have 5 whatsapp numbers . I would like to handle the those 5 numbers in the same account or at least in the same live chat. 

    0
    crissebasbol
    Forum|Forum|1 year ago
    tuliosousapro
    tuliosousaproUp-and-comer

    Payments via Pix and debit card in BrazilNew

    We need more ways to make payments of our memberships in Brazil, we are too limited...

    0
    tuliosousapro
    Forum|Forum|1 year ago
    anfiteatrodevilla
    anfiteatrodevillaUp-and-comer

    Let chatGPT answers as a human to all chats with a given informationNew

    Hi, This is the idea: I give the bot all the information he needs to know. In my case - a touristic place - I tell him about my schedule, prices, promotions, that we’re a pet friendly place etc. According to this, the bot itself will understand what the potential client wants and will answer accordingly. In case he doesn’t know what to answer, he could just not answer and wait for a human to continue answering. If we had this, no need to even create complexe flows but just give once the information to manychat so the AI under the hood would do its work. I know there is an API of chatGPT and a way to do /POST from manychat so that could work as well. But if there was an integrated way of doing it in manychat, i’m pretty sure many companies as mine would buy it.Plus, if you know how to do that (with the API of chatGPT for example), could you please explain me the steps? (i’m a developper no worries) Thanks.

    3
    rickmacari
    Forum|Forum|1 year ago
    masterai
    masteraiUp-and-comer

    Voice msgsNew

    Please please and please add some new futures to interact with voice messages. Literally there is nothing for working with voice messages 

    1
    rickmacari
    Forum|Forum|1 year ago
    Lucas Candelaria
    Lucas CandelariaUp-and-comer

    Automation for new followersClosed

    English: This would be very relevant, a welcome message with a coupon for the first purchase, based on the action of following the brand. In the same way that Manychat has automations based on triggers such as comments, or direct responses, having automations based on this follow action would be excellent and highly converting. Here's an idea.Portuguese: Isso seria de muita relevância, uma mensagem de boas vindas com cupom de primeira compra, a partir da ação de seguir a marca. Da mesma forma que o Manychat tem automatizações a partir de gatilhos como comentários, ou respostas de direct, ter automatizações a partir desta ação de seguir, seria excelente e de altíssima conversão. Vai aí uma ideia.

    1
    Raquel C
    Forum|Forum|1 year ago
    uthmod
    uthmodUp-and-comer

    Just make a proper export contact fucntionNew

    This basic operation has a learning curve!It might not be steep but 8 hours after registering I still cannot export my instagram contact!

    0
    uthmod
    Forum|Forum|1 year ago

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