The automation in (Live Chat Behavior → Automation pause during Conversations) is only once a chat conversation with a Live Chat Agent is engaged.

My request is without a Live Chat Agent having written, depending in the automation process, to be able to pause automations.

Here’s a real example: After certain time I’ll like for a sequence to ask our customers if all their questions where answered, if they answer “No”… apologise and ask them for a brief description of how we can do things right so whenever a Live Agent is available, we can answer their questions. If no Live Agent is available and they right a message, the automation will start. I would like to be able to pause it for certain time so they can right their full message.

i added this idea many years ago :)

Isso é de muita importância para todos que usam automação

I’d add a couple points on the topic of pausing and managing that.
 

1. Mobile apps do not have the pause forever option like desktop does - please add that.
2. Make pausing an actionable step so it can be triggered based on certain triggers like tagging
   1. Example - would like to pause AI communication if communication is going to human hand off
3. Pausing through an API call would be a great option as well