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Audio handling for user input + Default Reply

  • March 27, 2024
  • 52 replies
  • 2066 views

Gustavo Boregio
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Be able to get a URL for an audio sent by the user, in the Default Reply and for User Inputs.

April 23, 2025

We’re VERY excited to announce that this idea has been delivered.

The current topic will be closed. Please submit additional requests in separate topics so we can address them individually. We appreciate your patience! 

This topic has been closed for replies.

52 replies

tinaaaaalee
  • Up-and-Comer
  • April 26, 2024

hope to have this feature soon!!


elicamargo
  • Rising Conversationalist
  • May 5, 2024
This is very necessary. Likewise, get the URL of files and images. Pleeeeease!

elicamargo
  • Rising Conversationalist
  • May 5, 2024
Manychat has all the URLs, just show them to us and allow us to send them in a request.

elicamargo
  • Rising Conversationalist
  • May 5, 2024
Just as we have the last text entry, we want to have the audios and files
 

 

 


RodrigoNuvie
  • Up-and-Comer
  • May 15, 2024

I want to get the URL of audio.. or something like this


Paulo Linhares

It's very very IMPORTANT! 
Just leave the User Input as File be like User Input as Text (automatic handle). 
If have {Last Text Input} we need also the something like {Last File Input} (without the waiting for the file, it must be natural in the conversation).      


  • Rising Conversationalist
  • July 19, 2024

This is very very needed! We really need to be able to receive audio messages (over WhatsApp specifically). 


roverdrammen
  • Channel Explorer
  • August 1, 2024

If the dev team isn’t excited about giving us the url of the audio file, at least you could provide us a transcription of the file so we can feed the AI and keep providing relevant responses.


planningfuture

The minimum is to be able to recognize when an audio is received, so that even if its not possible to get the transcript of that, at least we can set up a human handoff to handle it.

Its important.

Thank you for your work.


elicamargo
  • Rising Conversationalist
  • September 18, 2024

Pleeeeaaase! Is there someone out there who looks at the user? This request is old. I love the tool, but it is becoming unfeasible to offer automation to other clients, without access to the audio, file and image links.


elicamargo
  • Rising Conversationalist
  • September 19, 2024

Did you notice that the URL for images and audio is provided on the Instagram channel? I realized this today. Why not replicate it on WhatsApp?


juandaaguirre
  • Up-and-Comer
  • September 19, 2024

I didn't know. We need this on Whatsapp. Or at least the way to identify an image or audio.


Paulo Linhares

Do we have any updates for this feature? @Manychat Community 


360macky
  • Up-and-Comer
  • October 2, 2024

Any updates on this? @Manychat Community 


Max Nicoloff
  • Up-and-Comer
  • October 24, 2024

Sería muy importante tener esta función, ya que muchas empresas ya la tienen y la están usando exitosamente.


elicamargo
  • Rising Conversationalist
  • October 25, 2024

@Manychat Community any reply here? ;)


Raquel C
Manychat Team Member
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  • Manychat Community Manager
  • October 28, 2024

Hi all! Thank you for submitting this idea and adding your vote. 

We’ve shared this feedback with the product team and we’ll update once we know more! 🙏


kunalpatankar
  • Up-and-Comer
  • October 29, 2024

Hi all! Thank you for submitting this idea and adding your vote. 

We’ve shared this feedback with the product team and we’ll update once we know more! 🙏

Thank You very much.  

 


elicamargo
  • Rising Conversationalist
  • October 30, 2024
Thank you...In the same idea, an item could be added: last_message_type: audio/text/sticker/video/imageCurrently we only have: last_text_input This would make it easier to filter automations to handle message types other than text.

Hi all! Thank you for submitting this idea and adding your vote. 

We’ve shared this feedback with the product team and we’ll update once we know more! 🙏

Thank You very much.  

 

 


kunalpatankar
  • Up-and-Comer
  • November 8, 2024

@Manychat Community 

 Any update or news about this. Atlesst any status quo:  considering / in pipeline / near completion. 
 

Thank You very much. 


jediemel
  • Chat Surfer
  • November 9, 2024

I’m assuming nobody has found a workaround for this yet? It seems so basic…. @Manychat Community it would be great to have this soon.


kunalpatankar
  • Up-and-Comer
  • November 10, 2024

@jediemel 

A way around is that you can have a trigger word which will allow your chat to accept ‘files’ as an input rather than ‘text’. Doing this you will get the URL of the audio. 

At present is not possible when the data input field is set as ‘text.’ which is what we all are requesting. 


Rodran
  • Up-and-Comer
  • November 11, 2024

Hi all! Thank you for submitting this idea and adding your vote. 

We’ve shared this feedback with the product team and we’ll update once we know more! 🙏

 


Gustavo Boregio
Forum|alt.badge.img+7
  • Author
  • Manychat Community Moderator & Expert
  • November 27, 2024

This is also the case with Messenger, it's sending the URL for audio and images from my tests.

@Raquel C please pretty please let's enable this for Telegram and Whatsapp… I'd have some pretty happy customers!!


marcelLord95
  • Up-and-Comer
  • November 28, 2024

Yes, I would love for audio and image URLs to also be saved in the last_input_text field on WhatsApp. It’s already working on Messenger and Instagram, so why not on WhatsApp?